Segment Information

6 Months Ended

Jun. 30, 2025

Segment Reporting [Abstract]

Segment Information

Note 11—Segment Information

Our business is managed based on customer-facing sales channels to align with how we support our customers. Our chief operating decision maker ("CODM"), who is our CEO, makes decisions and assesses the performance of the Company reviewing two segments: Business and Mass Markets. Our reportable segments have not been aggregated.

Under our Business segment we provide products and services to meet the needs of our enterprise and wholesale customers under five distinct sales channels — Large Enterprise, Mid-Market Enterprise, Public Sector, Wholesale, and International and Other. For Business segment revenue, we report the following product categories: Grow, Nurture, Harvest, and Other, in each case through the sales channels outlined above.

Under our Mass Markets Segment, we provide products and services to residential and small business customers. We report the following product categories — Fiber Broadband, Other Broadband, and Voice and Other.

See detailed descriptions of these product and service categories in Note 4—Revenue Recognition.

As described in more detail below, our segments are managed based on the direct costs of providing services to their customers and directly associated headcount and non-headcount operating expenses. Shared costs are managed separately and included in "other unallocated expense" in the table included below under the heading "— Revenue and Expenses". As referenced above, we reclassified certain prior period amounts to conform to the current period presentation. See Note 1— Background for additional detail on these changes. The CODM uses adjusted EBITDA as the key indicator in assessing performance and allocating resources for both the Business segment and Mass Markets segment.

The following tables summarize our segment results for the three and six months ended June 30, 2025 and 2024, based on the segment categorization under which we were operating at June 30, 2025.

	Three Months Ended June 30, 2025			Six Months Ended June 30, 2025
	Business		Mass Markets	Business	Mass Markets
	(Dollars in millions)
Segment revenue	$	2,490	602	5,014	1,260
Segment expenses
Cost of services and products	691		13	1,429	27
Headcount costs	294		142	580	292
Non-headcount costs	353		130	687	243
Total segment expense	1,338		285	2,696	562
Total segment adjusted EBITDA	$	1,152	317	2,318	698

	Three Months Ended June 30, 2024			Six Months Ended June 30, 2024
	Business		Mass Markets	Business	Mass Markets
	(Dollars in millions)
Segment revenue	$	2,578	690	5,169	1,389
Segment expenses
Cost of services and products	761		20	1,499	37
Headcount costs	304		155	648	322
Non-headcount costs	349		139	690	271
Total segment expense	1,414		314	2,837	630
Total segment adjusted EBITDA	$	1,164	376	2,332	759

Revenue and Expenses

Our segment revenue includes all revenue from our two segments as described in more detail above. Our segment revenue is based upon each customer's classification. We report our segment revenue based upon all services provided to that segment's customers. Our segment expenses include (i) specific cost of service expenses incurred as a direct result of providing services and products to segment customers, (ii) headcount costs, which primarily include salaries, commissions, and group insurance, and (iii) non-headcount costs, which primarily include legal and other professional fees, marketing and advertising expenses, other network-related expenses, and external commissions. We have not allocated assets or debt to specific segments.

The following items are excluded from our segment results, because they are centrally managed and not monitored by or reported to our chief operating decision maker by segment:

•network expenses not incurred as a direct result of providing services and products to segment customers and centrally managed expenses such as Finance, Human Resources, Legal, Marketing, Product Management, and IT, all of which are reported as "other unallocated expense" in the table below;

•depreciation and amortization expense;

•goodwill or other impairments;

•interest expense;

•stock-based compensation;

•other income and expense items; and

•income tax expense.

The following table reconciles total segment adjusted EBITDA to net (loss) income for the three and six months ended June 30, 2025 and 2024:

	Three Months Ended June 30,			Six Months Ended June 30,
	2025		2024	2025	2024
	(Dollars in millions)
Total segment adjusted EBITDA	$	1,469	1,540	3,016	3,091
Depreciation and amortization	(688)		(743)	(1,401)	(1,491)
Goodwill impairment	(628)		—	(628)	—
Other unallocated expense	(744)		(665)	(1,461)	(1,409)
Stock-based compensation (expense) credit	(12)		3	(22)	(11)
Operating (loss) income	(603)		135	(496)	180
Total other expense, net	(546)		(176)	(898)	(119)
(Loss) income before taxes	(1,149)		(41)	(1,394)	61
Income tax (benefit) expense	(234)		8	(278)	53
Net (loss) income	$	(915)	(49)	(1,116)	8