XML 97 R74.htm IDEA: XBRL DOCUMENT v3.24.0.1
Credit Losses on Financial Instruments (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Financing Receivable, Allowance for Credit Loss [Roll Forward]      
Beginning balance $ 85 $ 114 $ 191
Provision for expected losses 100 133 105
Write-offs charged against the allowance (127) (175) (177)
Recoveries collected 9 16 19
Classified/ Change in allowance in assets held for sale   (3) (24)
Ending balance 67 85 114
Disposal Group, Held-for-sale, Not Discontinued Operations | EMEA Business      
Financing Receivable, Allowance for Credit Loss [Line Items]      
Allowance for credit losses   5  
Business      
Financing Receivable, Allowance for Credit Loss [Roll Forward]      
Beginning balance 57 88 109
Provision for expected losses 35 25 50
Write-offs charged against the allowance (62) (61) (76)
Recoveries collected 6 10 13
Classified/ Change in allowance in assets held for sale   (5) (8)
Ending balance 36 57 88
Mass Markets      
Financing Receivable, Allowance for Credit Loss [Roll Forward]      
Beginning balance 28 26 82
Provision for expected losses 65 108 55
Write-offs charged against the allowance (65) (114) (101)
Recoveries collected 3 6 6
Classified/ Change in allowance in assets held for sale   2 (16)
Ending balance $ 31 $ 28 $ 26