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Segment Information - Segment Results and Operating Revenue (Details) - USD ($)
$ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Operating revenues by products and services        
Revenues $ 5,167 $ 5,350 $ 15,587 $ 16,152
Cost of services and products 2,236 2,334 6,703 6,877
Selling, general and administrative 850 831 2,598 2,723
Less: share-based compensation (31) (38) (120) (114)
Total expense 3,055 3,127 9,181 9,486
Total adjusted EBITDA 2,112 2,223 6,406 6,666
IP and Data Services        
Operating revenues by products and services        
Revenues 1,576 1,658 4,792 4,967
Transport and Infrastructure        
Operating revenues by products and services        
Revenues 1,267 1,258 3,715 3,757
Voice and Collaboration        
Operating revenues by products and services        
Revenues 898 941 2,763 2,858
IT and Managed Services        
Operating revenues by products and services        
Revenues 117 128 365 407
Broadband        
Operating revenues by products and services        
Revenues 730 718 2,178 2,158
Voice        
Operating revenues by products and services        
Revenues 401 453 1,231 1,397
Regulatory        
Operating revenues by products and services        
Revenues 153 157 463 471
Other        
Operating revenues by products and services        
Revenues 25 37 80 137
Operating segments        
Operating revenues by products and services        
Revenues 5,167 5,350 15,587 16,152
Cost of services and products 968 969 2,893 2,884
Selling, general and administrative 413 441 1,296 1,413
Less: share-based compensation 0 0 0 0
Total expense 1,381 1,410 4,189 4,297
Total adjusted EBITDA 3,786 3,940 11,398 11,855
Operating segments | IP and Data Services        
Operating revenues by products and services        
Revenues 1,576 1,658 4,792 4,967
Operating segments | Transport and Infrastructure        
Operating revenues by products and services        
Revenues 1,267 1,258 3,715 3,757
Operating segments | Voice and Collaboration        
Operating revenues by products and services        
Revenues 898 941 2,763 2,858
Operating segments | IT and Managed Services        
Operating revenues by products and services        
Revenues 117 128 365 407
Operating segments | Broadband        
Operating revenues by products and services        
Revenues 730 718 2,178 2,158
Operating segments | Voice        
Operating revenues by products and services        
Revenues 401 453 1,231 1,397
Operating segments | Regulatory        
Operating revenues by products and services        
Revenues 153 157 463 471
Operating segments | Other        
Operating revenues by products and services        
Revenues 25 37 80 137
Operating segments | International and Global Accounts        
Operating revenues by products and services        
Revenues 835 866 2,549 2,606
Cost of services and products 229 235 694 698
Selling, general and administrative 58 64 184 198
Less: share-based compensation 0 0 0 0
Total expense 287 299 878 896
Total adjusted EBITDA 548 567 1,671 1,710
Operating segments | International and Global Accounts | IP and Data Services        
Operating revenues by products and services        
Revenues 381 404 1,167 1,221
Operating segments | International and Global Accounts | Transport and Infrastructure        
Operating revenues by products and services        
Revenues 315 317 942 949
Operating segments | International and Global Accounts | Voice and Collaboration        
Operating revenues by products and services        
Revenues 87 89 275 267
Operating segments | International and Global Accounts | IT and Managed Services        
Operating revenues by products and services        
Revenues 52 56 165 169
Operating segments | International and Global Accounts | Broadband        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | International and Global Accounts | Voice        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | International and Global Accounts | Regulatory        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | International and Global Accounts | Other        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Enterprise        
Operating revenues by products and services        
Revenues 1,439 1,428 4,292 4,262
Cost of services and products 478 451 1,388 1,313
Selling, general and administrative 124 132 395 421
Less: share-based compensation 0 0 0 0
Total expense 602 583 1,783 1,734
Total adjusted EBITDA 837 845 2,509 2,528
Operating segments | Enterprise | IP and Data Services        
Operating revenues by products and services        
Revenues 611 631 1,862 1,901
Operating segments | Enterprise | Transport and Infrastructure        
Operating revenues by products and services        
Revenues 420 384 1,181 1,085
Operating segments | Enterprise | Voice and Collaboration        
Operating revenues by products and services        
Revenues 357 354 1,084 1,078
Operating segments | Enterprise | IT and Managed Services        
Operating revenues by products and services        
Revenues 51 59 165 198
Operating segments | Enterprise | Broadband        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Enterprise | Voice        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Enterprise | Regulatory        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Enterprise | Other        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Small and Medium Business        
Operating revenues by products and services        
Revenues 635 674 1,939 2,062
Cost of services and products 94 99 297 306
Selling, general and administrative 97 108 316 347
Less: share-based compensation 0 0 0 0
Total expense 191 207 613 653
Total adjusted EBITDA 444 467 1,326 1,409
Operating segments | Small and Medium Business | IP and Data Services        
Operating revenues by products and services        
Revenues 266 270 798 817
Operating segments | Small and Medium Business | Transport and Infrastructure        
Operating revenues by products and services        
Revenues 85 93 265 282
Operating segments | Small and Medium Business | Voice and Collaboration        
Operating revenues by products and services        
Revenues 271 300 843 929
Operating segments | Small and Medium Business | IT and Managed Services        
Operating revenues by products and services        
Revenues 13 11 33 34
Operating segments | Small and Medium Business | Broadband        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Small and Medium Business | Voice        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Small and Medium Business | Regulatory        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Small and Medium Business | Other        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Wholesale        
Operating revenues by products and services        
Revenues 949 1,017 2,855 3,059
Cost of services and products 120 134 383 408
Selling, general and administrative 16 15 49 44
Less: share-based compensation 0 0 0 0
Total expense 136 149 432 452
Total adjusted EBITDA 813 868 2,423 2,607
Operating segments | Wholesale | IP and Data Services        
Operating revenues by products and services        
Revenues 318 353 965 1,028
Operating segments | Wholesale | Transport and Infrastructure        
Operating revenues by products and services        
Revenues 447 464 1,327 1,441
Operating segments | Wholesale | Voice and Collaboration        
Operating revenues by products and services        
Revenues 183 198 561 584
Operating segments | Wholesale | IT and Managed Services        
Operating revenues by products and services        
Revenues 1 2 2 6
Operating segments | Wholesale | Broadband        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Wholesale | Voice        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Wholesale | Regulatory        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Wholesale | Other        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Consumer        
Operating revenues by products and services        
Revenues 1,309 1,365 3,952 4,163
Cost of services and products 47 50 131 159
Selling, general and administrative 118 122 352 403
Less: share-based compensation 0 0 0 0
Total expense 165 172 483 562
Total adjusted EBITDA 1,144 1,193 3,469 3,601
Operating segments | Consumer | IP and Data Services        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Consumer | Transport and Infrastructure        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Consumer | Voice and Collaboration        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Consumer | IT and Managed Services        
Operating revenues by products and services        
Revenues 0 0 0 0
Operating segments | Consumer | Broadband        
Operating revenues by products and services        
Revenues 730 718 2,178 2,158
Operating segments | Consumer | Voice        
Operating revenues by products and services        
Revenues 401 453 1,231 1,397
Operating segments | Consumer | Regulatory        
Operating revenues by products and services        
Revenues 153 157 463 471
Operating segments | Consumer | Other        
Operating revenues by products and services        
Revenues 25 37 80 137
Segment Reconciling Items        
Operating revenues by products and services        
Revenues 0 0 0 0
Cost of services and products 1,268 1,365 3,810 3,993
Selling, general and administrative 437 390 1,302 1,310
Less: share-based compensation (31) (38) (120) (114)
Total expense 1,674 1,717 4,992 5,189
Total adjusted EBITDA (1,674) (1,717) (4,992) (5,189)
Segment Reconciling Items | IP and Data Services        
Operating revenues by products and services        
Revenues 0 0 0 0
Segment Reconciling Items | Transport and Infrastructure        
Operating revenues by products and services        
Revenues 0 0 0 0
Segment Reconciling Items | Voice and Collaboration        
Operating revenues by products and services        
Revenues 0 0 0 0
Segment Reconciling Items | IT and Managed Services        
Operating revenues by products and services        
Revenues 0 0 0 0
Segment Reconciling Items | Broadband        
Operating revenues by products and services        
Revenues 0 0 0 0
Segment Reconciling Items | Voice        
Operating revenues by products and services        
Revenues 0 0 0 0
Segment Reconciling Items | Regulatory        
Operating revenues by products and services        
Revenues 0 0 0 0
Segment Reconciling Items | Other        
Operating revenues by products and services        
Revenues $ 0 $ 0 $ 0 $ 0