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Segment Information (Details) - USD ($)
$ in Millions
3 Months Ended 12 Months Ended
Dec. 31, 2017
Sep. 30, 2017
Jun. 30, 2017
Mar. 31, 2017
Dec. 31, 2016
Sep. 30, 2016
Jun. 30, 2016
Mar. 31, 2016
Dec. 31, 2017
Dec. 31, 2016
Dec. 31, 2015
Segment Reporting Information [Line Items]                      
Number of reportable segments (segments)                 2    
OPERATING REVENUES $ 5,323 $ 4,034 $ 4,090 $ 4,209 $ 4,289 $ 4,382 $ 4,398 $ 4,401 $ 17,656 $ 17,470 $ 17,900
Expenses                 15,647 15,137 15,321
OPERATING INCOME $ 524 $ 487 $ 367 $ 631 $ 405 $ 593 $ 647 $ 688 2,009 2,333 2,579
Operating segments (segments)                      
Segment Reporting Information [Line Items]                      
OPERATING REVENUES                 16,924 16,766 17,171
Expenses                 9,390 9,081 9,025
OPERATING INCOME                 $ 7,534 $ 7,685 $ 8,146
Margin percentage (percent)                 45.00% 46.00% 47.00%
Business                      
Segment Reporting Information [Line Items]                      
OPERATING REVENUES                 $ 11,220 $ 10,704 $ 10,977
Expenses                 6,847 6,391 6,395
OPERATING INCOME                 $ 4,373 $ 4,313 $ 4,582
Margin percentage (percent)                 39.00% 40.00% 42.00%
Consumer                      
Segment Reporting Information [Line Items]                      
OPERATING REVENUES                 $ 5,704 $ 6,062 $ 6,194
Expenses                 2,543 2,690 2,630
OPERATING INCOME                 $ 3,161 $ 3,372 $ 3,564
Margin percentage (percent)                 55.00% 56.00% 58.00%