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Segment Information (Details 2)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2016
USD ($)
Sep. 30, 2015
USD ($)
Sep. 30, 2016
USD ($)
category
Sep. 30, 2015
USD ($)
Operating revenues by products and services        
Number of categories of products and services (categories) | category     4  
Revenues $ 4,382 $ 4,554 $ 13,181 $ 13,424
Surcharge amount on customers' bills 144 137 $ 435 411
Individual customers accounting for more than 10% of total operating revenues     We do not have any single customer that provides more than 10% of our total consolidated operating revenues.  
Strategic services        
Operating revenues by products and services        
Revenues $ 2,015 1,929 $ 6,034 5,761
Facilities-based video services        
Operating revenues by products and services        
Number of markets 16   16  
Legacy services        
Operating revenues by products and services        
Revenues $ 1,900 2,062 $ 5,826 6,302
Data integration        
Operating revenues by products and services        
Revenues 163 154 402 437
Other revenues        
Operating revenues by products and services        
Revenues 304 409 919 924
High cost support revenue        
Operating revenues by products and services        
Revenues 171 284 518 550
Other revenue        
Operating revenues by products and services        
Revenues 133 125 401 374
Business        
Operating revenues by products and services        
Revenues 2,606 2,636 7,807 7,991
Business | Business high-bandwidth data services        
Operating revenues by products and services        
Revenues 744 699 2,235 2,083
Business | Business hosting services        
Operating revenues by products and services        
Revenues 303 324 915 961
Business | Other business strategic services        
Operating revenues by products and services        
Revenues 179 143 521 458
Business | Voice services        
Operating revenues by products and services        
Revenues 601 638 1,834 1,956
Business | Business low-bandwidth data services        
Operating revenues by products and services        
Revenues 339 391 1,057 1,213
Business | Other business legacy services        
Operating revenues by products and services        
Revenues 277 288 844 885
Business | Data integration        
Operating revenues by products and services        
Revenues 163 153 401 435
Consumer        
Operating revenues by products and services        
Revenues 1,472 1,509 4,455 4,509
Consumer | Consumer broadband services        
Operating revenues by products and services        
Revenues 674 658 2,023 1,945
Consumer | Other consumer strategic services        
Operating revenues by products and services        
Revenues 115 105 340 314
Consumer | Voice services        
Operating revenues by products and services        
Revenues 605 664 1,854 2,027
Consumer | Other consumer legacy services        
Operating revenues by products and services        
Revenues 78 81 237 221
Consumer | Data integration        
Operating revenues by products and services        
Revenues $ 0 1 $ 1 2
Business low-bandwidth data services | Restatement adjustment | Business | Strategic services        
Operating revenues by products and services        
Revenues   (389)   (1,207)
Business low-bandwidth data services | Restatement adjustment | Business | Legacy services        
Operating revenues by products and services        
Revenues   389   1,207
Other business strategic services | Restatement adjustment | Business | Strategic services        
Operating revenues by products and services        
Revenues   2   6
Other business legacy services | Restatement adjustment | Business | Legacy services        
Operating revenues by products and services        
Revenues   $ (2)   $ (6)