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Segment Information (Details)
$ in Millions
3 Months Ended 12 Months Ended
Dec. 31, 2015
USD ($)
Sep. 30, 2015
USD ($)
Jun. 30, 2015
USD ($)
Mar. 31, 2015
USD ($)
Dec. 31, 2014
USD ($)
Sep. 30, 2014
USD ($)
Jun. 30, 2014
USD ($)
Mar. 31, 2014
USD ($)
Dec. 31, 2015
USD ($)
segment
Dec. 31, 2014
USD ($)
Dec. 31, 2013
USD ($)
Segment Reporting Information [Line Items]                      
Operating revenues $ 4,476 $ 4,554 $ 4,419 $ 4,451 $ 4,438 $ 4,514 $ 4,541 $ 4,538 $ 17,900 $ 18,031 $ 18,095
Expenses                 15,295 15,621 16,642
OPERATING INCOME $ 751 $ 656 $ 549 $ 649 $ 483 $ 619 $ 655 $ 653 $ 2,605 2,410 1,453
Number of reportable segments (segments) | segment                 2    
Operating segments (segments)                      
Segment Reporting Information [Line Items]                      
Operating revenues                 $ 16,668 17,028 17,095
Expenses                 8,459 8,509 8,167
OPERATING INCOME                 $ 8,209 $ 8,519 $ 8,928
Margin percentage (percent)                 49.00% 50.00% 52.00%
Business                      
Segment Reporting Information [Line Items]                      
Operating revenues                 $ 10,647 $ 11,034 $ 11,091
Expenses                 6,034 6,089 5,808
OPERATING INCOME                 $ 4,613 $ 4,945 $ 5,283
Margin percentage (percent)                 43.00% 45.00% 48.00%
Consumer                      
Segment Reporting Information [Line Items]                      
Operating revenues                 $ 6,021 $ 5,994 $ 6,004
Expenses                 2,425 2,420 2,359
OPERATING INCOME                 $ 3,596 $ 3,574 $ 3,645
Margin percentage (percent)                 60.00% 60.00% 61.00%