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Segment Information (Details)
$ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2015
USD ($)
Jun. 30, 2014
USD ($)
Jun. 30, 2015
USD ($)
segment
Jun. 30, 2014
USD ($)
Segment information        
Revenues $ 4,419 $ 4,541 $ 8,870 $ 9,079
Expenses 3,870 3,886 7,672 7,771
OPERATING INCOME 549 655 $ 1,198 1,308
Number of reportable segments (segments) | segment     2  
Operating segments (segments)        
Segment information        
Revenues 4,161 4,288 $ 8,355 8,572
Expenses 2,142 2,117 4,215 4,213
OPERATING INCOME $ 2,019 $ 2,171 $ 4,140 $ 4,359
Margin percentage (percent) 49.00% 51.00% 50.00% 51.00%
Business        
Segment information        
Revenues $ 2,659 $ 2,788 $ 5,356 $ 5,563
Expenses 1,525 1,516 3,009 3,019
OPERATING INCOME $ 1,134 $ 1,272 $ 2,347 $ 2,544
Margin percentage (percent) 43.00% 46.00% 44.00% 46.00%
Consumer        
Segment information        
Revenues $ 1,502 $ 1,500 $ 2,999 $ 3,009
Expenses 617 601 1,206 1,194
OPERATING INCOME $ 885 $ 899 $ 1,793 $ 1,815
Margin percentage (percent) 59.00% 60.00% 60.00% 60.00%
Structural Reorganization [Member] | Business        
Segment information        
Prior period reclassification adjustment segment expenses   $ (3)   $ (16)
Structural Reorganization [Member] | Consumer        
Segment information        
Prior period reclassification adjustment segment expenses   $ 2   $ 12