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Severance and Leased Real Estate (Details) (USD $)
In Millions, unless otherwise specified
9 Months Ended
Sep. 30, 2014
Severance
 
Restructuring reserve  
Balance at the beginning of the period $ 17
Accrued to expense 65
Payments, net (63)
Reversals and adjustments 0
Balance at the end of the period 19
Leased real estate
 
Leased Real Estate  
Current portion of leased real estate accrual 15
Noncurrent portion of leased real estate accrual 85
Restructuring reserve  
Balance at the beginning of the period 113
Accrued to expense 1
Payments, net (12)
Reversals and adjustments (2)
Balance at the end of the period $ 100
Ceased-use leased real estate accrual | Leased real estate | Minimum
 
Leased Real Estate  
Remaining lease terms 4 months
Ceased-use leased real estate accrual | Leased real estate | Maximum
 
Leased Real Estate  
Remaining lease terms 11 years 2 months
Ceased-use leased real estate accrual | Leased real estate | Weighted average
 
Leased Real Estate  
Weighted average lease terms 8 years 6 months