GOODWILL AND INTANGIBLE ASSETS (Tables)

12 Months Ended

Dec. 31, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

The change in the carrying value of goodwill including the effect of measurement period adjustments for the year ended December 31, 2024, was as follows (in thousands):

Balance as of December 31, 2023	$	—
Acquisition of SYNQ3	6,000
Acquisition of Amelia	$	95,704
Balance as of December 31, 2024	$	101,704

Schedule of Finite-Lived Intangible Assets

The gross carrying value, accumulated amortization and net carrying value of intangible assets consisted of the following (in thousands):

		December 31, 2024
	Useful life (in years)	Gross Carrying Value		Accumulated Amortization		Net Carrying Value
Developed technology	3.0 - 7.0	$	105,640	$	7,696	$	97,944
Customer relationships	3.0 - 7.0	74,360		5,322		69,038
Tradename	2.0 - 5.0	8,470		1,280		7,190
Conversation data	2.5	1,285		514		771
Total		$	189,755	$	14,812	$	174,943

Schedule of Finite-Lived Intangible Assets, Future Amortization Expense

Future amortization expense of intangible assets held as of December 31, 2024, is as follows (in thousands):

Year ending December 31,
2025	$	30,334
2026	29,372
2027	26,923
2028	25,398
2029	24,761
Thereafter	$	38,155
Total	$	174,943