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Condensed Consolidated Statements of Operations and Comprehensive Loss (Unaudited) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Revenue $ 22,387 $ 23,799 $ 58,127 $ 53,939
Cost of revenue (exclusive of depreciation and amortization shown separately below):        
Sales and marketing 5,197 4,118 14,165 15,486
Operations and support 15,255 16,874 42,545 45,000
Technology and product development 3,686 4,156 12,097 12,286
General and administrative 11,103 11,662 38,553 40,224
Depreciation and amortization 1,911 4,135 8,556 9,914
Total Operating Expenses 38,880 42,897 121,274 128,012
Loss from Operations (16,493) (19,098) (63,147) (74,073)
Other Income (Expense)        
Convertible promissory note and note payable fair value adjustment 708 (8,686) (5,314) (8,010)
Warrant liability fair value adjustment 14 36 5 209
Interest income (expense), net (30) 222 (180) 506
Other income (expense), net 284 (64) 10,168 331
Total Other Income (Expense) 976 (8,492) 4,679 (6,964)
Loss before Benefit for Income Taxes (15,517) (27,590) (58,468) (81,037)
Income Tax Expense (Benefit) 7 (244) 46 (623)
Net Loss (15,524) (27,346) (58,514) (80,414)
Change in fair value of the convertible instrument liability 8,542 15,628 9,703 15,628
Foreign Currency Translation (Loss) Gain 3,841 (2,111) 1,223 (1,876)
Comprehensive Loss $ (3,141) $ (13,829) $ (47,588) $ (66,662)
Net Loss Per Share Attributable to Stockholders:        
Basic $ (0.15) $ (0.29) $ (0.59) $ (0.87)
Diluted $ (0.15) $ (0.29) $ (0.59) $ (0.87)
Weighted average shares outstanding, Basic 100,475,081 93,204,630 98,497,942 92,707,994
Weighted average shares outstanding, Diluted 100,475,081 93,204,630 98,497,942 92,707,994
Service revenue [Member]        
Revenue $ 22,122 $ 23,387 $ 57,235 $ 52,810
Cost of revenue (exclusive of depreciation and amortization shown separately below):        
Cost of revenue 1,719 1,920 5,295 4,995
Lease revenue [Member]        
Revenue 265 412 892 1,129
Cost of revenue (exclusive of depreciation and amortization shown separately below):        
Cost of revenue $ 9 $ 32 $ 63 $ 107