Segment Reporting - Summary of Key Financial Performance Measures of Segment (Details) - USD ($) $ in Thousands	3 Months Ended						9 Months Ended
	Sep. 30, 2025	Jun. 30, 2025	Mar. 31, 2025	Sep. 30, 2024	Jun. 30, 2024	Mar. 31, 2024	Sep. 30, 2025	Sep. 30, 2024
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	$ 36,202			$ 40,510			$ 115,854	$ 139,517
Cost of revenue	26,633			27,053			80,055	89,332
Stock compensation	2,084			2,958			7,081	9,523
Depreciation and amortization							6,210	4,730
Total operating expense	16,596			25,194			70,871	78,999
Impairment charge							24,929
Loss from operations	(7,027)			(11,737)			(60,001)	(28,814)
Net loss	(6,270)	$ (10,860)	$ (40,184)	(9,923)	$ (4,605)	$ (7,692)	(57,314)	(22,220)
Professional Services
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	7,035			3,308			15,255	12,582
Cost of revenue	6,800			6,840			20,330	22,157
Reportable Segment
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	36,202			40,510			115,854	139,517
Cost of revenue	26,633			27,053			80,055	89,332
Gross profit	9,569			13,457			35,799	50,185
Operating expenses excluding stock compensation and depreciation and amortization	13,286			22,659			60,639	67,925
Stock compensation	2,019			1,366			6,597	7,341
Depreciation and amortization	1,291			1,169			3,635	3,733
Total operating expense	16,596			25,194			70,871	78,999
Impairment charge							24,929
Loss from operations	(7,027)			(11,737)			(60,001)	(28,814)
Other segment items	757			1,814			2,687	6,594
Net loss	(6,270)			(9,923)			(57,314)	(22,220)
Reportable Segment | Hardware
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	11,506			18,707			45,479	72,460
Cost of revenue	13,836			13,843			40,664	48,845
Reportable Segment | Professional Services
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	7,035			3,308			15,255	12,582
Cost of revenue	6,800			6,840			20,330	22,157
Reportable Segment | Deferred hub amortization
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	3,424			5,177			12,701	16,435
Cost of revenue	1,819			2,735			6,559	8,461
Reportable Segment | SaaS
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	14,237			13,318			42,419	38,040
Cost of revenue	$ 4,178			$ 3,635			$ 12,502	$ 9,869