Segment Reporting - Summary of Key Financial Performance Measures of Segment (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2025	Mar. 31, 2024
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	$ 41,344	$ 50,489
Cost of revenue	27,782	31,066
Stock compensation	2,836	3,281
Depreciation and amortization	1,943	1,501
Total operating expense	29,922	29,582
Impairment charge	24,929
Loss from operations	(41,289)	(10,159)
Net loss	(40,184)	(7,692)
Professional Services
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	3,893	3,458
Cost of revenue	7,293	6,448
Reportable Segment
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	41,344	50,489
Cost of revenue	27,782	31,066
Gross Profit	13,562	19,423
Operating expenses excluding stock compensation and depreciation and amortization	26,234	25,165
Stock compensation	2,543	2,983
Depreciation and amortization	1,145	1,434
Total operating expense	29,922	29,582
Impairment charge	24,929
Loss from operations	(41,289)	(10,159)
Other segment items	1,105	2,467
Net loss	(40,184)	(7,692)
Reportable Segment | Hardware
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	18,830	29,077
Cost of revenue	13,960	18,684
Reportable Segment | Professional Services
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	3,893	3,458
Cost of revenue	7,293	6,448
Reportable Segment | Deferred hub amortization
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	4,658	6,042
Cost of revenue	2,440	2,885
Reportable Segment | SaaS
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenue	13,963	11,912
Cost of revenue	$ 4,089	$ 3,049