Pay vs Performance Disclosure - USD ($)

12 Months Ended

Dec. 31, 2025

Dec. 31, 2024

Dec. 31, 2023

Dec. 31, 2022

Dec. 31, 2021

Pay vs Performance Disclosure

Pay vs Performance Disclosure, Table

							Value of Initial Fixed $100 Investment Based On:
Year	Summary Compensation Table Total for Mr. Guilmette ($)	Summary Compensation Table Total for Mr. Scholl ($)	Compensation Actually Paid to Mr. Guilmette ($)(1)	Compensation Actually Paid to Mr. Scholl ($)(1)	Average Summary Compensation Table Total for Non-CEO NEOs ($)(2)	Average Compensation Actually Paid to Non-CEO NEOs ($)(1)(2)	Total Stockholder Return ($)	Russell 2000 Total Stockholder Return ($)(3)	Net Income (millions)	Adjusted EBITDA (millions) (4)
2025	$10,645,531	$—	$(4,603,271)	$—	$2,245,726	$(74,053)	$22.60	$116.15	$(3,099)	$561
2024	$7,342,304	$12,875,343	$7,076,705	$5,786,860	$3,751,118	$2,549,857	$77.02	$102.97	$(159)	$556
2023		$7,953,337		$9,817,506	$4,754,799	$4,614,405	$94.46	$92.32	$(362)	$739
2022		$7,265,024		$18,156,044	$2,769,614	$3,353,463	$93	$78.95	$(72)	$659
2021		$55,485,844		$47,919,509	$13,995,216	$6,505,670	$120	$99.23	$(73)	$621

Company Selected Measure Name

Adjusted EBITDA

Named Executive Officers, Footnote

The following individuals are our other named executive officers for each fiscal year. Mr Scholl ceased to be an executive officer on August 20, 2024, and then separated from the Company effective

February 20, 2025:

Year	Then-Current CEO	Former CEO	Non-CEO NEOs
2025	David D. Guilmette		Jeremy J. Heaton, Donna G. Dorsey, Deepika Duggarila, Allison P. Bassiouni, David Essary
2024	David D. Guilmette	Stephan D. Scholl	Katie J. Rooney, Gregory R. Goff, Martin T. Felli, Dinesh V. Tulsiani, Jeremy J. Heaton, Michael J. Rogers
2025		Stephan D. Scholl	Katie J. Rooney, Gregory A. George, Martin T. Felli, Gregory R. Goff, Cesar Jelvez
2024		Stephan D. Scholl	Katie J. Rooney, Gregory R. Goff, Cesar Jelvez, Dinesh V. Tulsiani
2023		Stephan D. Scholl	Katie J. Rooney, Gregory R. Goff, Cesar Jelvez, Cathinka E. Wahlstrom, Colin F. Brennan

Peer Group Issuers, Footnote

TSR in fiscal year 2021 is cumulative for the measurement period beginning on July 6, 2021, our first day of trading following the Business Combination, and ending on December 31, 2021. TSR in

fiscal years 2022, 2023, 2024 and 2025 covers the period beginning January 1 and ending December 31 of each year. TSR values are calculated in accordance with Item 201(e) of Regulation S-K,

assuming an initial investment of $100. The Russell 2000 Index is the index we use in our Annual Report pursuant to Item 201(e) of Regulation S-K, reflecting our belief that we cannot reasonably

identify an industry index or specific peer group that would offer a meaningful comparison.

PEO Total Compensation Amount

$ 10,645,531

PEO Actually Paid Compensation Amount

$ (4,603,271)

Adjustment To PEO Compensation, Footnote

Compensation actually paid to our NEOs represents the “Total” compensation reported in the Summary Compensation Table for the applicable fiscal year, adjusted as follows:

	2025
Adjustments	Mr. Guilmette	Average non-CEO NEOs
Summary Compensation Table Total	$10,645,531	$2,245,726
Subtract: Reported value under the “Stock Awards” columns in the Summary Compensation Table for applicable FY	$(9,588,062)	$(1,704,209)
Add: Fair value of unvested awards granted during applicable FY end	$—	$533,067
Add: Fair value of awards granted during applicable FY that vested during applicable FY, determined as of Vesting Date	$364,041	$—
Add/Subtract: Change in fair value of outstanding and unvested awards	$—	$(1,061,905)
Add/Subtract: Change in fair value of awards granted during prior FY that vested during applicable FY	$(608,123)	$(86,732)
Subtract: Fair value of awards that failed to meet vesting conditions during applicable FY, determined as of end of prior FY	$(5,416,657)	$—
TOTAL ADJUSTMENTS	$(5,660,740)	$(615,570)
Compensation Actually Paid	$(4,603,271)	$(74,053)

Non-PEO NEO Average Total Compensation Amount

$ 2,245,726

$ 3,751,118

$ 4,754,799

$ 2,769,614

$ 13,995,216

Non-PEO NEO Average Compensation Actually Paid Amount

$ (74,053)

2,549,857

4,614,405

3,353,463

6,505,670

Adjustment to Non-PEO NEO Compensation Footnote

Compensation actually paid to our NEOs represents the “Total” compensation reported in the Summary Compensation Table for the applicable fiscal year, adjusted as follows:

	2025
Adjustments	Mr. Guilmette	Average non-CEO NEOs
Summary Compensation Table Total	$10,645,531	$2,245,726
Subtract: Reported value under the “Stock Awards” columns in the Summary Compensation Table for applicable FY	$(9,588,062)	$(1,704,209)
Add: Fair value of unvested awards granted during applicable FY end	$—	$533,067
Add: Fair value of awards granted during applicable FY that vested during applicable FY, determined as of Vesting Date	$364,041	$—
Add/Subtract: Change in fair value of outstanding and unvested awards	$—	$(1,061,905)
Add/Subtract: Change in fair value of awards granted during prior FY that vested during applicable FY	$(608,123)	$(86,732)
Subtract: Fair value of awards that failed to meet vesting conditions during applicable FY, determined as of end of prior FY	$(5,416,657)	$—
TOTAL ADJUSTMENTS	$(5,660,740)	$(615,570)
Compensation Actually Paid	$(4,603,271)	$(74,053)

Compensation Actually Paid vs. Net Income

Tabular List, Table

Pay Versus Performance Tabular List

The following performance measures represent the most important performance measures used by us to link compensation actually

paid to our NEOs to performance for Fiscal 2025:

•Adjusted EBITDA;

•Revenue; and,

•BPaaS Revenue.

Total Shareholder Return Amount

$ 22.60

77.02

94.46

93

120

Peer Group Total Shareholder Return Amount

116.15

102.97

92.32

78.95

99.23

Net Income (Loss), Including Portion Attributable to Noncontrolling Interest

$ (3,099,000,000)

$ (159,000,000)

$ (362,000,000)

$ (72,000,000)

$ (73,000,000)

Company Selected Measure Amount

561,000,000

556,000,000

739,000,000

659,000,000

621,000,000

Measure:: 1

Pay vs Performance Disclosure

Name

Adjusted EBITDA

Non-GAAP Measure Description

“Adjusted EBITDA” is defined as earnings before interest, taxes, depreciation, and intangible amortization adjusted for the impact of certain non-cash and other items that we do not consider in the

evaluation of ongoing operational performance. Appendix B to this Proxy Statement includes a reconciliation of such non-GAAP financial measures to the most directly comparable financial measures

prepared in accordance with GAAP. The Company selected Adjusted EBITDA as the most important financial measure it used to link Company performance to CAP to our PEO and Non-PEO NEOs in

2025. This performance measure may not have been the most important financial performance measure for prior years and we may determine a different financial performance measure to be the most

important financial performance measure in future years.

Measure:: 2

Pay vs Performance Disclosure

Name

Revenue

Measure:: 3

Pay vs Performance Disclosure

Name

BPaaS Revenue

David D. Guilmette [Member]

Pay vs Performance Disclosure

PEO Total Compensation Amount

$ 10,645,531

$ 7,342,304

PEO Actually Paid Compensation Amount

$ (4,603,271)

$ 7,076,705

PEO Name

David D. Guilmette

David D. Guilmette

Stephan D. Scholl [Member]

Pay vs Performance Disclosure

PEO Total Compensation Amount

$ 12,875,343

$ 7,953,337

$ 7,265,024

$ 55,485,844

PEO Actually Paid Compensation Amount

$ 5,786,860

$ 9,817,506

$ 18,156,044

$ 47,919,509

PEO Name

Stephan D. Scholl

Stephan D. Scholl

Stephan D. Scholl

Stephan D. Scholl

PEO | David D. Guilmette [Member]

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

$ (5,660,740)

PEO | David D. Guilmette [Member] | Aggregate Grant Date Fair Value of Equity Award Amounts Reported in Summary Compensation Table

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

(9,588,062)

PEO | David D. Guilmette [Member] | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

0

PEO | David D. Guilmette [Member] | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

0

PEO | David D. Guilmette [Member] | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

364,041

PEO | David D. Guilmette [Member] | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

(608,123)

PEO | David D. Guilmette [Member] | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

(5,416,657)

Non-PEO NEO

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

(615,570)

Non-PEO NEO | Aggregate Grant Date Fair Value of Equity Award Amounts Reported in Summary Compensation Table

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

(1,704,209)

Non-PEO NEO | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

533,067

Non-PEO NEO | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

(1,061,905)

Non-PEO NEO | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

0

Non-PEO NEO | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

(86,732)

Non-PEO NEO | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year

Pay vs Performance Disclosure

Adjustment to Compensation, Amount

$ 0