Segment Reporting (Tables)

6 Months Ended

Jun. 30, 2025

Segment Reporting [Abstract]

Schedule of Reportable Segments

Information regarding the Company’s reportable segment is as follows (in millions):

	Three Months Ended June 30,				Six Months Ended June 30,
	2025		2024		2025		2024
Revenue
Recurring	$	492	$	493	$	1,012	$	1,014
Project	36		45		64		83
Total Revenue	$	528	$	538	$	1,076	$	1,097
Less (1)
Cost of sales - Technology (2)	$	76	$	82	$	152	$	164
Cost of sales - Delivery, Customer Care and Other (3)	247		260		519		529
Stock Based Compensation	2		3		5		8
Depreciation and Amortization	27		26		53		47
Total Gross Profit	$	176	$	167	$	347	$	349
Selling, General, and Administrative (4)	91		111		188		219
Restructuring	36		18		40		33
Stock Based Compensation	3		17		6		40
Depreciation and Intangible Amortization	73		73		148		149
Goodwill impairment	983		—		983		—
Interest expense	22		33		44		64
Other segment items (5)	41		(81)		28		(31)
Net Income (Loss) From Continuing Operations	$	(1,073)	$	(4)	$	(1,090)	$	(125)

(1) - The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM.

(2) - Cost of sales - Technology is primarily attributable to cost related to application development and client-related infrastructure.

(3) - Cost of sales - Delivery, Customer Care and Other is primarily attributable to costs related personnel and vendors providing services to support our client base and client participants.

(4) - Selling, General, and Administrative expenses excludes restructuring, stock based compensation and depreciation and intangible amortization and primarily include compensation-related costs for administrative and management employees, system and facilities expense, and costs for external professional and consulting services.

(5) - Other segment items - includes gain/loss from change in fair value of financial instruments, gain/loss from change in fair value of tax receivable agreement, other (income) expense, net and income taxes.