STOCK BASED AWARD PLANS (Tables)

9 Months Ended

Sep. 30, 2022

Compensation plans:

Schedule of ESPP valuation assumptions

	Offering Period Ending
	11/30/2022			11/30/2021
Fair market value of common stock	$	11.16		$	19.89
Volatility		35.4	%		35.1	%
Expected term (years)		0.5			0.5
Expected dividend yield		-	%		-	%
Risk-free interest rate		1.6	%		0.1	%

Schedule of stock-based compensation cost related to incentive awards

	For the three months ended September 30,				For the nine months ended September 30,
	2022		2021		2022		2021
	(unaudited)				(unaudited)
Stock-based compensation expense:
Stock options	$	1,836	$	5,579	$	5,250	$	13,260
RSUs		2,544		908		6,665		2,137
RSAs		725		799		2,034		4,454
ESPP		151		136		434		399
Total stock-based compensation expense	$	5,256	$	7,422	$	14,383	$	20,250

Schedule of stock based compensation cost in consolidated statement of operations

	For the three months ended September 30,				For the nine months ended September 30,
	2022		2021		2022		2021
	(unaudited)				(unaudited)
Stock-based compensation expense:
Cost of revenues, software subscriptions	$	577	$	656	$	1,502	$	1,788
Cost of revenues, services		374		760		1,055		1,976
Research and development		581		876		1,193		2,008
Selling and marketing		1,621		2,157		4,594		4,877
General and administrative		2,103		2,973		6,039		9,601
Total stock-based compensation expense	$	5,256	$	7,422	$	14,383	$	20,250

Stock options

Compensation plans:

Schedule of Option activity

				Weighted
			Weighted	Average
			Average	Remaining	Aggregate
			Exercise	Contractual	Intrinsic
2020 Plan Option Activity	Units		Price	Life (Years)	Value
	(unaudited)
Outstanding at January 1, 2022	9,500	$	4.20	5.2	$	110,843
Forfeited	(100)		5.31
Expired	(1)		32.16
Exercised	(668)		2.81
2020 Plan options outstanding at September 30, 2022	8,731		4.29	4.5		81,881
2020 Plan options excercisable at September 30, 2022	6,294		2.80	3.5		68,410

Schedule of outstanding, vested and exercisable

	Options Outstanding		Options Vested and Exercisable
		Weighted		Weighted
		Average		Average
Exercise Prices	Units	Life (Years)	Units	Life (Years)
	(unaudited)
$0.15 to $0.71	1,766	—	1,766	—
$2.15	336	2.4	336	1.4
$2.50	2,161	3.8	2,161	3.8
$2.67	419	4.4	419	4.4
$3.17	1,074	5.5	322	5.6
$3.73	1,533	7.1	756	7.1
$4.70	683	7.4	341	7.4
$18.47	213	9.2	—	—
$18.96	235	8.9	105	8.9
$19.00	66	9.0	17	9
$32.16	245	8.4	71	7.6
	8,731		6,294

Schedule of valuation assumptions

	Option Valuation Period
	Q3 2021			Q3 2021			Q2 2021			Q1 2021
Fair market value of common stock	$	18.96		$	19.00		$	17.66		$	32.16
Volatility		37.1	%		37.1	%		36.8	%		36.8	%
Expected term (years)		5.0			5.0			6.0			6.0
Expected dividend yield		—	%		—	%		—	%		—	%
Risk-free interest rate		0.8	%		0.9	%		0.4	%		0.4	%

Restricted Stock Units

Compensation plans:

Schedule of Option activity

		Weighted
		Average
		Grant Date Fair
	Units	Value Per Share
Outstanding at January 1, 2022	530	$	26.49
Granted	2,128		13.43
Vested	(48)		23.33
Forfeited	(118)		15.93
Outstanding at September 30, 2022	2,492	$	15.90

Restricted Stock Awards

Compensation plans:

Schedule of restricted activity

		Weighted
		Average
		Grant Date Fair
	Units	Value Per Share
Outstanding at January 1, 2022	326	$	18.76
Granted	106		9.92
Vested	(188)		18.58
Forfeited	(9)		19.00
Outstanding at September 30, 2022	235	$	14.91