REVENUE INFORMATION (Tables)

12 Months Ended

Dec. 31, 2022

Revenue from Contract with Customer [Abstract]

SCHEDULE OF DISAGGREGATION OF REVENUE

Major products/services lines	Year ended December 31,
	2020		2021		2022
	RMB		RMB		RMB
CPaaS
- Text messaging		244,445		235,842		119,416
- Voice calls		81,574		56,892		25,953
- Others (Note2)		59,418		56,136		46,796
Cloud-based CC		227,550		276,126		310,765
Cloud-based UC&C		107,378		125,358		89,350
Other services		3,088		2,334		1,354
Revenues		723,453		752,688		593,634

Note 1: The gross amount of revenue from services as an agent was RMB212 million, RMB166 million and RMB89 million for the years ended December 31, 2020, 2021 and 2022. The net amount of revenue from services as an agent was RMB50 million, RMB41 million and RMB14 million for the years ended December 31, 2020, 2021 and 2022 respectively.

Note 2: Others mainly include CPaaS revenue from the customers’ use of the Group’s Internet of Things (IoT) and jointly-operated CPaaS platforms.

Timing of revenue recognition	Year ended December 31,
	2020		2021		2022
	RMB		RMB		RMB
Point in time		490,449		476,019		381,163
Over time		233,004		276,669		212,471
Revenues		723,453		752,688		593,634

Primary geographical markets (based on the location of customers)	Year ended December 31,
	2020		2021		2022
	RMB		RMB		RMB
The PRC		700,535		711,932		556,663
Japan		22,918		40,756		36,971
Revenues		723,453		752,688		593,634

Revenue based on a gross basis/ net basis	Year ended December 31,
	2020		2021		2022
	RMB		RMB		RMB
On a gross basis		667,732		689,667		579,629
On a net basis		55,722		63,021		14,005
Revenues		723,453		752,688		593,634

SCHEDULE OF CONTRACT ASSETS AND CONTRACT LIABILITIES

The Group’s contract assets and contract liabilities as of December 31, 2020, 2021 and 2022 are as follows:

	December 31,
	2020		2021		2022
	RMB		RMB		RMB
Contract assets		18,342		21,118		50,838
Contract liabilities		177,376		285,936		359,801

SCHEDULE OF CONTRACT ASSETS

Changes in the contract assets balances for the years ended December 31, 2020, 2021 and 2022 are as follows:

	Year ended December 31,
	2020			2021			2022
	RMB			RMB			RMB
Gross amount at the beginning of the year		16,577			25,075			31,722
Increases due to revenue recognized during the year		46,662			51,712			50,825
Transfers to accounts receivable during the year		(38,164	)		(45,065	)		(19,403	)
Gross amount at the end of the year		25,075			31,722			63,144
Allowance for contract assets		(6,733	)		(10,604	)		(12,306	)
Contract assets, net		18,342			21,118			50,838

The movement of the allowance for contract assets is as follows:

	Year ended December 31,
	2020		2021		2022
	RMB		RMB		RMB
Balance at the beginning of the year		995		6,733		10,604
Additions charged to bad debt expense		5,738		3,871		1,702
Balance at the end of the year		6,733		10,604		12,306

SCHEDULE OF CONTRACT LIABILITIES

Changes in the contract liabilities balances for the years ended December 31, 2020, 2021 and 2022 are as follows:

	Year ended December 31,
	2020			2021			2022
	RMB			RMB			RMB
Balance at the beginning of the year		121,748			177,376			285,936
Revenue recognized that was included in the contract liabilities balance at the beginning of the year		(81,807	)		(74,907	)		(96,082	)
Increase due to cash received, excluding amount recognized as revenue during the year		137,435			183,467			169,947
Balance at the end of the year		177,376			285,936			359,801