0001803599-23-000104.txt : 20230407 0001803599-23-000104.hdr.sgml : 20230407 20230407080407 ACCESSION NUMBER: 0001803599-23-000104 CONFORMED SUBMISSION TYPE: 10-Q PUBLIC DOCUMENT COUNT: 88 CONFORMED PERIOD OF REPORT: 20230228 FILED AS OF DATE: 20230407 DATE AS OF CHANGE: 20230407 FILER: COMPANY DATA: COMPANY CONFORMED NAME: Concentrix Corp CENTRAL INDEX KEY: 0001803599 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-BUSINESS SERVICES, NEC [7389] IRS NUMBER: 271605762 STATE OF INCORPORATION: DE FISCAL YEAR END: 1130 FILING VALUES: FORM TYPE: 10-Q SEC ACT: 1934 Act SEC FILE NUMBER: 001-39494 FILM NUMBER: 23807830 BUSINESS ADDRESS: STREET 1: 39899 BALENTINE DRIVE CITY: NEWARK STATE: CA ZIP: 94560 BUSINESS PHONE: 8007470583 MAIL ADDRESS: STREET 1: 39899 BALENTINE DRIVE CITY: NEWARK STATE: CA ZIP: 94560 10-Q 1 cnxc-20230228.htm 10-Q cnxc-20230228
FALSE2023Q10001803599November 300.005http://fasb.org/us-gaap/2022#OtherAssetsNoncurrenthttp://fasb.org/us-gaap/2022#OtherAssetsNoncurrenthttp://fasb.org/us-gaap/2022#OtherAccruedLiabilitiesCurrenthttp://fasb.org/us-gaap/2022#OtherAccruedLiabilitiesCurrenthttp://fasb.org/us-gaap/2022#OtherLiabilitiesNoncurrenthttp://fasb.org/us-gaap/2022#OtherLiabilitiesNoncurrent00018035992022-12-012023-02-2800018035992023-03-31xbrli:shares00018035992023-02-28iso4217:USD00018035992022-11-30iso4217:USDxbrli:shares00018035992021-12-012022-02-2800018035992021-11-300001803599us-gaap:CommonStockMember2021-11-300001803599us-gaap:AdditionalPaidInCapitalMember2021-11-300001803599us-gaap:TreasuryStockMember2021-11-300001803599us-gaap:RetainedEarningsMember2021-11-300001803599us-gaap:AccumulatedOtherComprehensiveIncomeMember2021-11-300001803599us-gaap:AccumulatedOtherComprehensiveIncomeMember2021-12-012022-02-280001803599us-gaap:AdditionalPaidInCapitalMember2021-12-012022-02-280001803599us-gaap:CommonStockMember2021-12-012022-02-280001803599us-gaap:TreasuryStockMember2021-12-012022-02-280001803599us-gaap:RetainedEarningsMember2021-12-012022-02-2800018035992022-02-280001803599us-gaap:CommonStockMember2022-02-280001803599us-gaap:AdditionalPaidInCapitalMember2022-02-280001803599us-gaap:TreasuryStockMember2022-02-280001803599us-gaap:RetainedEarningsMember2022-02-280001803599us-gaap:AccumulatedOtherComprehensiveIncomeMember2022-02-280001803599us-gaap:CommonStockMember2022-11-300001803599us-gaap:AdditionalPaidInCapitalMember2022-11-300001803599us-gaap:TreasuryStockMember2022-11-300001803599us-gaap:RetainedEarningsMember2022-11-300001803599us-gaap:AccumulatedOtherComprehensiveIncomeMember2022-11-300001803599us-gaap:AccumulatedOtherComprehensiveIncomeMember2022-12-012023-02-280001803599us-gaap:CommonStockMember2022-12-012023-02-280001803599us-gaap:AdditionalPaidInCapitalMember2022-12-012023-02-280001803599us-gaap:TreasuryStockMember2022-12-012023-02-280001803599us-gaap:RetainedEarningsMember2022-12-012023-02-280001803599us-gaap:CommonStockMember2023-02-280001803599us-gaap:AdditionalPaidInCapitalMember2023-02-280001803599us-gaap:TreasuryStockMember2023-02-280001803599us-gaap:RetainedEarningsMember2023-02-280001803599us-gaap:AccumulatedOtherComprehensiveIncomeMember2023-02-280001803599cnxc:TermLoanMember2022-12-012023-02-280001803599cnxc:TermLoanMember2021-12-012022-02-280001803599cnxc:PriorTermLoanMember2022-12-012023-02-280001803599cnxc:PriorTermLoanMember2021-12-012022-02-28cnxc:market0001803599cnxc:OneClientMemberus-gaap:CustomerConcentrationRiskMemberus-gaap:SalesRevenueNetMember2021-12-012022-02-28xbrli:pure0001803599cnxc:OneClientMemberus-gaap:AccountsReceivableMemberus-gaap:CustomerConcentrationRiskMember2021-12-012022-11-300001803599cnxc:PKMember2021-12-270001803599cnxc:PKMember2021-12-272021-12-270001803599cnxc:PKMemberus-gaap:CustomerRelationshipsMember2021-12-270001803599cnxc:PKMemberus-gaap:CustomerRelationshipsMember2021-12-272021-12-270001803599us-gaap:TechnologyBasedIntangibleAssetsMembercnxc:PKMember2021-12-270001803599us-gaap:TechnologyBasedIntangibleAssetsMembercnxc:PKMember2021-12-272021-12-270001803599us-gaap:TradeNamesMembercnxc:PKMember2021-12-270001803599us-gaap:TradeNamesMembercnxc:PKMember2021-12-272021-12-270001803599cnxc:PKMembercnxc:NonCompeteCovenantsMember2021-12-270001803599cnxc:PKMembercnxc:NonCompeteCovenantsMember2021-12-272021-12-270001803599cnxc:PKMember2021-12-012022-02-280001803599cnxc:ServiceSourceInternationalIncMember2022-07-202022-07-200001803599cnxc:ServiceSourceInternationalIncMember2022-07-200001803599us-gaap:CustomerRelationshipsMembercnxc:ServiceSourceInternationalIncMember2022-07-200001803599us-gaap:CustomerRelationshipsMembercnxc:ServiceSourceInternationalIncMember2022-07-202022-07-200001803599us-gaap:TechnologyBasedIntangibleAssetsMembercnxc:ServiceSourceInternationalIncMember2022-07-200001803599us-gaap:TechnologyBasedIntangibleAssetsMembercnxc:ServiceSourceInternationalIncMember2022-07-202022-07-200001803599us-gaap:TradeNamesMembercnxc:ServiceSourceInternationalIncMember2022-07-200001803599us-gaap:TradeNamesMembercnxc:ServiceSourceInternationalIncMember2022-07-202022-07-200001803599cnxc:RestrictedStockAwardsAndRestrictedStockUnitsRSUsMember2022-01-012022-01-310001803599cnxc:PerformanceBasedRestrictedStockUnitsMember2022-01-012022-01-310001803599srt:MaximumMembercnxc:RestrictedStockAwardsRestrictedStockUnitsAndPerformanceBasedRestrictedStockUnitsMember2022-01-012022-01-310001803599us-gaap:BilledRevenuesMember2023-02-280001803599us-gaap:BilledRevenuesMember2022-11-300001803599us-gaap:UnbilledRevenuesMember2023-02-280001803599us-gaap:UnbilledRevenuesMember2022-11-300001803599us-gaap:LandMember2023-02-280001803599us-gaap:LandMember2022-11-300001803599us-gaap:MachineryAndEquipmentMember2023-02-280001803599us-gaap:MachineryAndEquipmentMember2022-11-300001803599us-gaap:FurnitureAndFixturesMember2023-02-280001803599us-gaap:FurnitureAndFixturesMember2022-11-300001803599us-gaap:BuildingAndBuildingImprovementsMember2023-02-280001803599us-gaap:BuildingAndBuildingImprovementsMember2022-11-300001803599us-gaap:ConstructionInProgressMember2023-02-280001803599us-gaap:ConstructionInProgressMember2022-11-300001803599country:US2023-02-280001803599country:US2022-11-300001803599country:PH2023-02-280001803599country:PH2022-11-300001803599country:IN2023-02-280001803599country:IN2022-11-300001803599cnxc:OtherGeographicLocationsMember2023-02-280001803599cnxc:OtherGeographicLocationsMember2022-11-300001803599us-gaap:CustomerRelationshipsMember2023-02-280001803599us-gaap:CustomerRelationshipsMember2022-11-300001803599us-gaap:TechnologyBasedIntangibleAssetsMember2023-02-280001803599us-gaap:TechnologyBasedIntangibleAssetsMember2022-11-300001803599us-gaap:TradeNamesMember2023-02-280001803599us-gaap:TradeNamesMember2022-11-300001803599us-gaap:NoncompeteAgreementsMember2023-02-280001803599us-gaap:NoncompeteAgreementsMember2022-11-300001803599us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2021-11-300001803599us-gaap:AccumulatedNetGainLossFromDesignatedOrQualifyingCashFlowHedgesMember2021-11-300001803599us-gaap:AccumulatedTranslationAdjustmentMember2021-11-300001803599us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2021-12-012022-02-280001803599us-gaap:AccumulatedNetGainLossFromDesignatedOrQualifyingCashFlowHedgesMember2021-12-012022-02-280001803599us-gaap:AccumulatedTranslationAdjustmentMember2021-12-012022-02-280001803599us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2022-02-280001803599us-gaap:AccumulatedNetGainLossFromDesignatedOrQualifyingCashFlowHedgesMember2022-02-280001803599us-gaap:AccumulatedTranslationAdjustmentMember2022-02-280001803599us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2022-11-300001803599us-gaap:AccumulatedNetGainLossFromDesignatedOrQualifyingCashFlowHedgesMember2022-11-300001803599us-gaap:AccumulatedTranslationAdjustmentMember2022-11-300001803599us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2022-12-012023-02-280001803599us-gaap:AccumulatedNetGainLossFromDesignatedOrQualifyingCashFlowHedgesMember2022-12-012023-02-280001803599us-gaap:AccumulatedTranslationAdjustmentMember2022-12-012023-02-280001803599us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2023-02-280001803599us-gaap:AccumulatedNetGainLossFromDesignatedOrQualifyingCashFlowHedgesMember2023-02-280001803599us-gaap:AccumulatedTranslationAdjustmentMember2023-02-280001803599us-gaap:NondesignatedMemberus-gaap:ForeignExchangeForwardMember2023-02-280001803599us-gaap:NondesignatedMemberus-gaap:ForeignExchangeForwardMember2022-11-300001803599us-gaap:NondesignatedMemberus-gaap:ForeignExchangeForwardMemberus-gaap:OtherCurrentAssetsMember2023-02-280001803599us-gaap:NondesignatedMemberus-gaap:ForeignExchangeForwardMemberus-gaap:OtherCurrentAssetsMember2022-11-300001803599us-gaap:NondesignatedMemberus-gaap:ForeignExchangeForwardMembercnxc:OtherAccruedLiabilitiesMember2023-02-280001803599us-gaap:NondesignatedMemberus-gaap:ForeignExchangeForwardMembercnxc:OtherAccruedLiabilitiesMember2022-11-300001803599us-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMember2023-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMember2022-11-300001803599cnxc:OtherCurrentAssetsAndOtherAssetsMemberus-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMember2023-02-280001803599cnxc:OtherCurrentAssetsAndOtherAssetsMemberus-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMember2022-11-300001803599us-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMembercnxc:OtherAccruedLiabilitiesAndOtherLongTermLiabilitiesMember2023-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMembercnxc:OtherAccruedLiabilitiesAndOtherLongTermLiabilitiesMember2022-11-300001803599us-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMember2022-12-012023-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMember2021-12-012022-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMemberus-gaap:CostOfSalesMember2022-12-012023-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:DesignatedAsHedgingInstrumentMemberus-gaap:CostOfSalesMember2021-12-012022-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:SellingGeneralAndAdministrativeExpensesMemberus-gaap:DesignatedAsHedgingInstrumentMember2022-12-012023-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:SellingGeneralAndAdministrativeExpensesMemberus-gaap:DesignatedAsHedgingInstrumentMember2021-12-012022-02-280001803599us-gaap:NondesignatedMemberus-gaap:ForeignExchangeForwardMemberus-gaap:OtherNonoperatingIncomeExpenseMember2022-12-012023-02-280001803599us-gaap:NondesignatedMemberus-gaap:ForeignExchangeForwardMemberus-gaap:OtherNonoperatingIncomeExpenseMember2021-12-012022-02-280001803599us-gaap:FairValueMeasurementsRecurringMember2023-02-280001803599us-gaap:FairValueInputsLevel1Memberus-gaap:FairValueMeasurementsRecurringMember2023-02-280001803599us-gaap:FairValueInputsLevel2Memberus-gaap:FairValueMeasurementsRecurringMember2023-02-280001803599us-gaap:FairValueInputsLevel3Memberus-gaap:FairValueMeasurementsRecurringMember2023-02-280001803599us-gaap:FairValueMeasurementsRecurringMember2022-11-300001803599us-gaap:FairValueInputsLevel1Memberus-gaap:FairValueMeasurementsRecurringMember2022-11-300001803599us-gaap:FairValueInputsLevel2Memberus-gaap:FairValueMeasurementsRecurringMember2022-11-300001803599us-gaap:FairValueInputsLevel3Memberus-gaap:FairValueMeasurementsRecurringMember2022-11-300001803599us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueMeasurementsRecurringMember2023-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueInputsLevel1Memberus-gaap:FairValueMeasurementsRecurringMember2023-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueInputsLevel2Memberus-gaap:FairValueMeasurementsRecurringMember2023-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueInputsLevel3Memberus-gaap:FairValueMeasurementsRecurringMember2023-02-280001803599us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueMeasurementsRecurringMember2022-11-300001803599us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueInputsLevel1Memberus-gaap:FairValueMeasurementsRecurringMember2022-11-300001803599us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueInputsLevel2Memberus-gaap:FairValueMeasurementsRecurringMember2022-11-300001803599us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueInputsLevel3Memberus-gaap:FairValueMeasurementsRecurringMember2022-11-300001803599us-gaap:SecuredDebtMembercnxc:PriorTermLoanMember2023-02-280001803599us-gaap:SecuredDebtMembercnxc:PriorTermLoanMember2022-11-300001803599us-gaap:SecuredDebtMembercnxc:TermLoanMember2023-02-280001803599us-gaap:SecuredDebtMembercnxc:TermLoanMember2022-11-300001803599cnxc:SecuritizationFacilityMember2023-02-280001803599cnxc:SecuritizationFacilityMember2022-11-300001803599us-gaap:SecuredDebtMembercnxc:TermLoanMember2021-12-270001803599us-gaap:RevolvingCreditFacilityMemberus-gaap:SecuredDebtMember2021-12-270001803599us-gaap:SecuredOvernightFinancingRateSofrOvernightIndexSwapRateMemberus-gaap:SecuredDebtMembercnxc:SOFRRateLoansMember2021-12-272021-12-270001803599srt:MinimumMemberus-gaap:SecuredOvernightFinancingRateSofrOvernightIndexSwapRateMemberus-gaap:SecuredDebtMembercnxc:SOFRRateLoansMember2021-12-272021-12-270001803599srt:MaximumMemberus-gaap:SecuredOvernightFinancingRateSofrOvernightIndexSwapRateMemberus-gaap:SecuredDebtMembercnxc:SOFRRateLoansMember2021-12-272021-12-270001803599srt:MinimumMemberus-gaap:SecuredDebtMembercnxc:SOFRRateLoansMember2021-12-272021-12-270001803599srt:MaximumMemberus-gaap:SecuredDebtMembercnxc:SOFRRateLoansMember2021-12-272021-12-270001803599us-gaap:SecuredOvernightFinancingRateSofrOvernightIndexSwapRateMemberus-gaap:SecuredDebtMembercnxc:NotSOFRRateLoansMember2021-12-272021-12-270001803599srt:MinimumMemberus-gaap:SecuredDebtMembercnxc:NotSOFRRateLoansMember2021-12-272021-12-270001803599srt:MaximumMemberus-gaap:SecuredDebtMembercnxc:NotSOFRRateLoansMember2021-12-272021-12-270001803599srt:MinimumMemberus-gaap:SecuredDebtMember2021-12-272021-12-270001803599srt:MaximumMemberus-gaap:SecuredDebtMember2021-12-272021-12-270001803599us-gaap:SecuredDebtMembercnxc:TermLoanMember2022-08-312022-08-310001803599us-gaap:SecuredDebtMembercnxc:TermLoanMember2022-12-012023-02-280001803599srt:ScenarioForecastMemberus-gaap:SecuredDebtMembercnxc:TermLoanMember2024-11-012024-11-300001803599us-gaap:SecuredDebtMember2021-12-272021-12-270001803599us-gaap:SecuredDebtMember2021-12-270001803599us-gaap:RevolvingCreditFacilityMemberus-gaap:SecuredDebtMember2023-02-280001803599us-gaap:RevolvingCreditFacilityMemberus-gaap:SecuredDebtMember2022-11-300001803599cnxc:PriorSecuritizationFacilityMember2020-10-300001803599cnxc:SecuritizationFacilityMember2022-07-060001803599cnxc:SecuritizationFacilityMembercnxc:CommercialPaperRateMember2022-07-062022-07-060001803599cnxc:SecuritizationFacilityMemberus-gaap:SecuredOvernightFinancingRateSofrOvernightIndexSwapRateMember2022-07-062022-07-060001803599cnxc:NotLIBORRateLoansMemberus-gaap:SecuredDebtMemberus-gaap:FederalFundsEffectiveSwapRateMember2021-12-272021-12-270001803599cnxc:TechnologyAndConsumerElectronicsMember2022-12-012023-02-280001803599cnxc:TechnologyAndConsumerElectronicsMember2021-12-012022-02-280001803599cnxc:RetailTravelAndEcommerceMember2022-12-012023-02-280001803599cnxc:RetailTravelAndEcommerceMember2021-12-012022-02-280001803599cnxc:CommunicationsAndMediaMember2022-12-012023-02-280001803599cnxc:CommunicationsAndMediaMember2021-12-012022-02-280001803599cnxc:BankingFinancialServicesAndInsuranceMember2022-12-012023-02-280001803599cnxc:BankingFinancialServicesAndInsuranceMember2021-12-012022-02-280001803599cnxc:HealthcareMember2022-12-012023-02-280001803599cnxc:HealthcareMember2021-12-012022-02-280001803599cnxc:OtherIndustriesMember2022-12-012023-02-280001803599cnxc:OtherIndustriesMember2021-12-012022-02-280001803599srt:MinimumMember2023-02-280001803599srt:MaximumMember2023-02-2800018035992021-09-300001803599us-gaap:SubsequentEventMember2023-03-012023-03-3100018035992022-01-182022-01-1800018035992022-03-292022-03-2900018035992022-06-272022-06-2700018035992022-09-282022-09-2800018035992023-01-192023-01-190001803599us-gaap:SubsequentEventMember2023-03-292023-03-290001803599cnxc:WebhelpMemberus-gaap:SubsequentEventMember2023-03-010001803599cnxc:WebhelpMemberus-gaap:SubsequentEventMember2023-03-012023-03-310001803599cnxc:ConcentrixMembercnxc:WebhelpMemberus-gaap:SubsequentEventMember2023-03-010001803599cnxc:WebhelpMembercnxc:WebhelpParentMemberus-gaap:SubsequentEventMember2023-03-010001803599cnxc:WebhelpMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityMember2023-03-290001803599cnxc:WebhelpMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityTermBridgeLoanTranche1Member2023-03-290001803599cnxc:WebhelpMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityTermBridgeLoanTranche2Member2023-03-290001803599cnxc:WebhelpMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityAmendmentRevolvingTrancheMember2023-03-290001803599srt:MinimumMemberus-gaap:SecuredOvernightFinancingRateSofrOvernightIndexSwapRateMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityMember2023-03-292023-03-290001803599srt:MaximumMemberus-gaap:SecuredOvernightFinancingRateSofrOvernightIndexSwapRateMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityMember2023-03-292023-03-290001803599us-gaap:SecuredOvernightFinancingRateSofrOvernightIndexSwapRateMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityMember2023-03-292023-03-290001803599srt:MinimumMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityMembercnxc:DebtRatingMember2023-03-292023-03-290001803599srt:MaximumMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityMembercnxc:DebtRatingMember2023-03-292023-03-290001803599srt:MinimumMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityMembercnxc:LeverageRatioMember2023-03-292023-03-290001803599srt:MaximumMemberus-gaap:SubsequentEventMembercnxc:BridgeFacilityMembercnxc:LeverageRatioMember2023-03-292023-03-29


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
(Mark One)
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended February 28, 2023
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from _____________ to _____________

Commission File Number: 001-39494

CNXC.jpg

CONCENTRIX CORPORATION
(Exact name of Registrant as specified in its charter)
Delaware
27-1605762
(State or other jurisdiction of incorporation or organization)
(I.R.S. Employer Identification No.)
39899 Balentine Drive, Newark, California
94560
(Address of Principal Executive Offices)
(Zip Code)
(800) 747-0583
(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, par value $0.0001 per shareCNXC
The Nasdaq Stock Market LLC

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports); and (2) has been subject to such filing requirements for the past 90 days.    Yes  ☒    No  ☐ 

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).     Yes  ☒   No  ☐ 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.




Large accelerated filer
Accelerated filer
Non-accelerated filer  
Smaller reporting company
Emerging growth company
                
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.     ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes        No  ☒

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the last practicable date.
ClassOutstanding as of March 31, 2023
Common Stock, $0.0001 par value52,061,583





Concentrix Corporation
Form 10-Q
Index
Page
PART I
Item 1.
Item 2.
Item 3.
Item 4.
PART II
Item 1.
Item 1A.
Item 2
Item 6.
















1



PART I—FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

CONCENTRIX CORPORATION
CONSOLIDATED BALANCE SHEETS
(currency and share amounts in thousands, except par value)

February 28, 2023November 30, 2022
(unaudited)
ASSETS
Current assets:
Cash and cash equivalents$178,386 $145,382 
Accounts receivable, net1,381,610 1,390,474 
Other current assets188,141 218,476 
Total current assets1,748,137 1,754,332 
Property and equipment, net399,132 403,829 
Goodwill2,905,078 2,904,402 
Intangible assets, net948,904 985,572 
Deferred tax assets44,934 48,541 
Other assets576,885 573,092 
Total assets$6,623,070 $6,669,768 
LIABILITIES AND STOCKHOLDERS’ EQUITY     
Current liabilities:
Accounts payable$141,666 $161,190 
Current portion of long-term debt  
Accrued compensation and benefits388,786 506,966 
Other accrued liabilities392,722 395,304 
Income taxes payable70,792 68,663 
Total current liabilities993,966 1,132,123 
Long-term debt, net2,220,207 2,224,288 
Other long-term liabilities508,770 511,995 
Deferred tax liabilities99,626 105,458 
Total liabilities3,822,569 3,973,864 
Commitments and contingencies (Note 14)
Stockholders’ equity:
Preferred stock, $0.0001 par value, 10,000 shares authorized and no shares issued and outstanding as of February 28, 2023 and November 30, 2022, respectively
  
Common stock, $0.0001 par value, 250,000 shares authorized; 52,595 and 52,367 shares issued as of February 28, 2023 and November 30, 2022, respectively, and 51,195 and 51,096 shares outstanding as of February 28, 2023 and November 30, 2022, respectively
5 5 
Additional paid-in capital2,447,418 2,428,313 
Treasury stock, 1,400 and 1,271 shares as of February 28, 2023 and November 30, 2022, respectively
(208,996)(190,779)
Retained earnings847,671 774,114 
Accumulated other comprehensive loss(285,597)(315,749)
Total stockholders’ equity2,800,501 2,695,904 
Total liabilities and stockholders’ equity$6,623,070 $6,669,768 

The accompanying notes are an integral part of these consolidated financial statements.
2



CONCENTRIX CORPORATION
CONSOLIDATED STATEMENTS OF OPERATIONS
(currency and share amounts in thousands, except per share amounts)
(unaudited)

Three Months Ended
February 28, 2023February 28, 2022
Revenue$1,636,404 $1,536,052 
Cost of revenue1,055,243 997,918 
Gross profit581,161 538,134 
Selling, general and administrative expenses425,114 390,389 
Operating income156,047 147,745 
Interest expense and finance charges, net33,990 8,770 
Other expense (income), net3,714 (7,616)
Income before income taxes118,343 146,591 
Provision for income taxes30,473 36,052 
Net income before non-controlling interest87,870 110,539 
Less: Net income attributable to non-controlling interest 266 
Net income attributable to Concentrix Corporation$87,870 $110,273 
Earnings per common share:
Basic$1.69 $2.11 
Diluted$1.68 $2.09 
Weighted-average common shares outstanding:
Basic51,150 51,629 
Diluted51,476 52,046 

The accompanying notes are an integral part of these consolidated financial statements.
3



CONCENTRIX CORPORATION
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(currency in thousands)
(unaudited)
Three Months Ended
February 28, 2023February 28, 2022
Net income before non-controlling interest
$87,870 $110,539 
Other comprehensive income (loss):
Unrealized gains (losses) of defined benefit plans, net of taxes of $109 and $0 for the three months ended February 28, 2023 and 2022, respectively
(552)773 
Unrealized gains (losses) on cash flow hedges during the period, net of taxes of $(2,549) and $947 for the three months ended February 28, 2023 and 2022, respectively
7,654 (2,760)
Reclassification of net (gains) losses on cash flow hedges to net income, net of taxes of $(1,934) and $232 for the three months ended February 28, 2023 and 2022, respectively
5,807 (673)
Total change in unrealized gains (losses) on cash flow hedges, net of taxes
13,461 (3,433)
Foreign currency translation, net of taxes of $0 for the three months ended February 28, 2023 and 2022, respectively
17,243 (13,839)
Other comprehensive income (loss)
30,152 (16,499)
Comprehensive income118,022 94,040 
Less: Comprehensive income attributable to non-controlling interest 266 
Comprehensive income attributable to Concentrix Corporation$118,022 $93,774 

The accompanying notes are an integral part of these consolidated financial statements.
4



CONCENTRIX CORPORATION
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(currency and share amounts in thousands)
(unaudited)

Three Months Ended February 28, 2023 and 2022
Concentrix Corporation Stockholders’ Equity
Common stockTreasury stock
Redeemable non-controlling interestSharesAmountAdditional paid-in capitalSharesAmountRetained earningsAccumulated other comprehensive income (loss)Total stockholders’ equity
Balances, November 30, 2021$ 51,594 $5 $2,355,767 333 $(57,486)$392,495 $(70,526)$2,620,255 
Other comprehensive loss— — — — — — — (16,499)(16,499)
Equity awards issued as acquisition purchase consideration— — — 15,725 — — — — 15,725 
Acquisition of non-controlling interest in subsidiary2,000 — — — — — — — — 
Net income attributable to non-controlling interest266 — — — — — — — — 
Share-based compensation activity— 70 — 17,911 — — — — 17,911 
Repurchase of common stock for tax withholdings on equity awards— — — — 15 (2,554)— — (2,554)
Repurchase of common stock— — — —   — —  
Dividends— — — — — — (13,112)— (13,112)
Net income— — — — — — 110,273 — 110,273 
Balances, February 28, 2022$2,266 51,664 $5 $2,389,403 348 $(60,040)$489,656 $(87,025)$2,731,999 
Balances, November 30, 2022$ 52,367 $5 $2,428,313 1,271 $(190,779)$774,114 $(315,749)$2,695,904 
Other comprehensive income— — — — — — — 30,152 30,152 
Share-based compensation activity— 228 — 19,105 — — — — 19,105 
Repurchase of common stock for tax withholdings on equity awards— — — — 58 (8,216)— — (8,216)
Repurchase of common stock— — — — 71 (10,001)— — (10,001)
Dividends— — — — — — (14,313)— (14,313)
Net income— — — — — — 87,870 — 87,870 
Balances, February 28, 2023$ 52,595 $5 $2,447,418 1,400 $(208,996)$847,671 $(285,597)$2,800,501 

The accompanying notes are an integral part of these consolidated financial statements.




5



CONCENTRIX CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS
(currency in thousands)
(unaudited)
Three Months Ended
February 28, 2023February 28, 2022
Cash flows from operating activities:
Net income before non-controlling interest$87,870 $110,539 
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation38,175 36,037 
Amortization39,260 38,056 
Non-cash share-based compensation expense16,601 15,030 
Provision for doubtful accounts1,722 1,948 
Deferred income taxes(7,393)(10,646)
Unrealized foreign exchange loss 726 
Pension and other post-retirement benefit costs2,934 5,722 
Pension and other post-retirement plan contributions(615)(931)
Other433 (98)
Changes in operating assets and liabilities:
Accounts receivable, net112 (30,188)
Accounts payable(9,672)(7,171)
Other operating assets and liabilities(65,534)(114,009)
Net cash provided by operating activities103,893 45,015 
Cash flows from investing activities:
Purchases of property and equipment(39,597)(45,393)
Acquisition of business, net of cash and restricted cash acquired  (1,564,430)
Other investments (1,000)
Net cash used in investing activities(39,597)(1,610,823)
Cash flows from financing activities:
Proceeds from the Credit Facility - Term Loan 2,100,000 
Repayments of the Credit Facility - Term Loan(25,000) 
Repayments of the Credit Facility - Prior Term Loan (700,000)
Proceeds from the Securitization Facility417,500 508,000 
Repayments of the Securitization Facility(397,000)(359,000)
Cash paid for debt issuance costs (8,863)
Proceeds from exercise of stock options2,504 2,882 
Repurchase of common stock for tax withholdings on equity awards(8,216)(2,554)
Repurchase of common stock(10,001) 
Dividends paid(14,313)(13,112)
Net cash provided by (used in) financing activities(34,526)1,527,353 
Effect of exchange rate changes on cash, cash equivalents and restricted cash2,797 (1,395)
Net increase (decrease) in cash, cash equivalents and restricted cash32,567 (39,850)
Cash, cash equivalents and restricted cash at beginning of year157,463 183,010 
Cash, cash equivalents and restricted cash at end of period$190,030$143,160 
Supplemental disclosure of non-cash investing activities:
Accrued costs for property and equipment purchases$5,747 $6,293 

The accompanying notes are an integral part of these consolidated financial statements.
6



CONCENTRIX CORPORATION

NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS
(currency and share amounts in thousands, except per share amounts)

NOTE 1—BACKGROUND AND BASIS OF PRESENTATION:
Background
Concentrix Corporation (“Concentrix” or the “Company”) is a leading global provider of Customer Experience (“CX”) solutions and technology that help iconic and disruptive brands drive deep understanding, full lifecycle engagement, and differentiated experiences for their end-customers around the world. The Company provides end-to-end capabilities, including CX process optimization, technology innovation and design engineering, front- and back-office automation, analytics and business transformation services to clients in five primary industry verticals. The Company’s primary verticals are technology and consumer electronics, retail, travel and e-commerce, communications and media, banking, financial services and insurance, and healthcare.
Basis of presentation
The accompanying interim unaudited consolidated financial statements have been prepared by the Company in accordance with the rules and regulations of the Securities and Exchange Commission (“SEC”). The amounts as of November 30, 2022 have been derived from the Company’s annual audited financial statements included in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022. Certain information and footnote disclosures normally included in financial statements prepared in accordance with generally accepted accounting principles (“GAAP”) in the United States have been condensed or omitted in accordance with such rules and regulations. In the opinion of management, the accompanying unaudited consolidated financial statements reflect all adjustments, consisting only of normal recurring adjustments, necessary to state fairly the financial position of the Company and its results of operations and cash flows as of and for the periods presented. These interim consolidated financial statements should be read in conjunction with the annual audited financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022. All intercompany balances and transactions have been eliminated in consolidation.

Reclassifications

Certain amounts in the consolidated financial statements related to the prior years have been reclassified to conform to the current year’s presentation.
NOTE 2—SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES:
For a discussion of the Company’s significant accounting policies, refer to the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022. Recently adopted accounting pronouncements are discussed below.
Concentration of credit risk
For the three months ended February 28, 2023, no client accounted for more than 10% of the Company’s consolidated revenue. For the three months ended February 28, 2022, one client accounted for 10.3% of the Company’s consolidated revenue.
As of February 28, 2023, no client comprised more than 10% of the Company’s total accounts receivable balance. As of November 30, 2022, one client comprised 12.4% of the Company’s total accounts receivable balance.
7



Recently adopted accounting pronouncements
In December 2019, the Financial Accounting Standards Board (the “FASB”) issued new guidance that simplified the accounting for income taxes. The guidance was effective for annual reporting periods beginning after December 15, 2020, and interim periods within those reporting periods. This standard became effective for the Company in fiscal year 2022 and did not have a material impact on the consolidated financial statements.
No other new accounting pronouncements recently adopted or issued had or are expected to have a material impact on the consolidated financial statements.
NOTE 3—ACQUISITIONS:

PK Acquisition

Background

On December 27, 2021, the Company completed its acquisition of PK, a leading CX design engineering company with more than 5,000 staff in four countries. PK creates pioneering experiences that accelerate digital outcomes for their clients’ customers, partners and staff. The acquisition of PK expanded the Company’s scale in the digital IT services market and supported the Company’s growth strategy of investing in digital transformation to deliver exceptional customer experiences. The addition of the PK staff and technology to the Company’s team further strengthened its capabilities in CX design and development, artificial intelligence (“AI”), intelligent automation, and customer loyalty.
Purchase price consideration

The total purchase price consideration, net of cash and restricted cash acquired, for the acquisition of PK was $1,573.3 million, which was funded by proceeds from the Company’s new term loan (the “Term Loan”) under its amended senior secured credit facility (the “Credit Facility”) and additional borrowings under its accounts receivable securitization facility (the “Securitization Facility”). See Note 8Borrowings for a further discussion of the Term Loan, the Credit Facility and the Securitization Facility.
8



The purchase price consideration to acquire PK consisted of the following:

Cash consideration for PK stock (1)
$1,177,342 
Cash consideration for PK vested equity awards (2)
246,229 
Cash consideration for repayment of PK debt, including accrued interest (3)
148,492 
Cash consideration for transaction expenses of PK (4)
22,842 
Total cash consideration1,594,905 
Non-cash equity consideration for conversion of PK equity awards (5)
15,725 
Total consideration transferred1,610,630 
Less: Cash and restricted cash acquired (6)
37,310 
Total purchase price consideration$1,573,320 
    
(1) Represents the cash consideration paid for the outstanding shares of PK’s common stock, which includes the final settlement of the merger consideration adjustment paid pursuant to the merger agreement.
(2) Represents the cash consideration paid for certain vested PK stock option awards and restricted stock awards.
(3) Represents the cash consideration paid to retire PK’s outstanding third-party debt, including accrued interest.
(4) Represents the cash consideration paid for expenses incurred by PK in connection with the merger and paid by Concentrix pursuant to the merger agreement. These expenses primarily related to third-party consulting services.
(5) Represents the issuance of vested Concentrix stock options that were issued in conversion of certain vested PK stock options that were assumed by Concentrix pursuant to the merger agreement.
(6) Represents the PK cash and restricted cash balance acquired at the acquisition.
Purchase price allocation

The acquisition was accounted for as a business combination in accordance with Accounting Standards Codification Topic 805, Business Combinations. The purchase price was allocated to the assets acquired, liabilities assumed and non-controlling interest based on management’s estimate of the respective fair values at the date of acquisition. Goodwill was calculated as the excess of the consideration transferred over the net assets recognized and represents the estimated future economic benefits arising from other assets acquired that could not be individually identified and separately recognized. The factors contributing to the recognition of goodwill were the assembled workforce, comprehensive service portfolio delivery capabilities and strategic benefits that are expected to be realized from the acquisition. None of the goodwill is expected to be deductible for income tax purposes.
9




The following table summarizes the final fair values of the assets acquired, liabilities assumed and non-controlling interest as of the acquisition date:

As of
December 27, 2021
Assets acquired:
Cash and cash equivalents$30,798 
Accounts receivable85,367 
Property and equipment11,158 
Operating lease right-of-use assets12,288 
Identifiable intangible assets469,300 
Goodwill1,119,068 
Other assets26,449 
Total assets acquired1,754,428 
Liabilities assumed and non-controlling interest:
Accounts payable and accrued liabilities78,092 
Operating lease liabilities12,288 
Deferred tax liabilities51,418 
Non-controlling interest2,000 
Total liabilities assumed and non-controlling interest 143,798 
Total consideration transferred$1,610,630 

The purchase price allocation includes $469,300 of acquired identifiable intangible assets, all of which have finite lives. The fair value of the identifiable intangible assets has been estimated by using the income approach through a discounted cash flow analysis of certain cash flow projections. The cash flow projections are based on forecasts used by the Company to price the PK acquisition, and the discount rates applied were benchmarked by referencing the implied rate of return of the Company’s pricing model and the weighted average cost of capital. The intangible assets are being amortized over their estimated useful lives on either a straight-line basis or an accelerated method that reflects the economic benefit of the asset. The determination of the useful lives is based upon various industry studies, historical acquisition experience, economic factors, and future forecasted cash flows of the Company following the acquisition of PK.

The amounts allocated to intangible assets are as follows:

Gross Carrying AmountWeighted-Average Useful Life
Customer relationships$398,600 15 years
Technology63,500 5 years
Trade name5,000 3 years
Non-compete agreements2,200 3 years
Total$469,300 

Supplemental Pro Forma Information

The supplemental pro forma financial information presented below is for illustrative purposes only, does not include the pro forma adjustments that would be required under Regulation S-X for pro forma financial information,
10



is not necessarily indicative of the financial position or results of operations that would have been realized if the PK acquisition had been completed on December 1, 2020, does not reflect synergies that might have been achieved, nor is it indicative of future operating results or financial position. The pro forma adjustments are based upon currently available information and certain assumptions that the Company believes are reasonable under the circumstances.

The supplemental pro forma financial information reflects pro forma adjustments to present the combined pro forma results of operations as if the PK acquisition had occurred on December 1, 2020 to give effect to certain events that the Company believes to be directly attributable to the acquisition. These pro forma adjustments primarily include:

An increase in amortization expense that would have been recognized due to acquired identifiable intangible assets.
An adjustment to interest expense to reflect the additional borrowings of Concentrix under the Credit Facility and the repayment of PK’s historical debt in conjunction with the acquisition.
The related income tax effects of the adjustments noted above.

The supplemental pro forma financial information for the prior period first fiscal quarter is as follows:

Three Months Ended
February 28, 2022
Revenue$1,569,013 
Net income 106,351 

ServiceSource Acquisition

Background

On July 20, 2022, the Company completed its acquisition of ServiceSource International, Inc. (“ServiceSource”), a global outsourced go-to-market services provider, delivering business-to-business (“B2B”) digital sales and customer success solutions that complemented Concentrix’ offerings in this area.
Purchase price consideration
The total purchase price consideration, net of cash acquired, for the acquisition of ServiceSource was $141.5 million, which was primarily funded by cash on the Company’s balance sheet, as well as borrowings under the Company’s Securitization Facility.
The preliminary purchase price consideration to acquire ServiceSource consisted of the following:

Cash consideration for ServiceSource stock (1)
$150,392 
Cash consideration for ServiceSource vested and unvested equity awards (2)
6,704 
Cash consideration for repayment of ServiceSource debt, including accrued interest (3)
10,063 
Total consideration transferred167,159 
Less: Cash and restricted cash acquired (4)
25,652 
Total purchase price consideration$141,507 

(1) Represents the cash consideration paid for the outstanding shares of ServiceSource’s common stock.
(2) Represents the cash consideration paid or to be paid for vested and unvested ServiceSource stock option awards, restricted stock units and performance stock units.
(3) Represents the cash consideration paid to retire ServiceSource’s outstanding third-party debt, including accrued interest.
(4) Represents the ServiceSource cash and restricted cash balance acquired at the acquisition.
11



Preliminary purchase price allocation

The purchase price was allocated to the assets acquired and liabilities assumed based on management’s estimate of the respective fair values at the date of acquisition. Goodwill was calculated as the excess of the consideration transferred over the net assets recognized and represents the estimated future economic benefits arising from other assets acquired that could not be individually identified and separately recognized. The factors contributing to the recognition of goodwill were the assembled workforce, high-value service delivery capabilities and strategic benefits that are expected to be realized from the acquisition. None of the goodwill is expected to be deductible for income tax purposes.

The following table summarizes the preliminary estimates of fair values of the assets acquired and liabilities assumed as of the acquisition date:

As of
July 20, 2022
Assets acquired:
Cash and cash equivalents$24,355 
Accounts receivable40,097 
Property and equipment8,112 
Operating lease right-of-use assets29,487 
Identifiable intangible assets40,200 
Goodwill45,502 
Net deferred tax assets22,724 
Other assets20,238 
Total assets acquired230,715 
Liabilities assumed:
Accounts payable and accrued liabilities34,069 
Operating lease liabilities29,487 
Total liabilities assumed 63,556 
Total consideration transferred$167,159 

As of February 28, 2023, the purchase price allocation is preliminary. The preliminary purchase price allocation was based upon a preliminary valuation, and the Company’s estimates and assumptions are subject to change within the measurement period (not to exceed twelve months following the acquisition date). The primary areas of the preliminary purchase price allocation that are not yet finalized relate to the valuation of identifiable intangible assets acquired, the fair value of certain tangible assets acquired and liabilities assumed, and deferred income taxes. The Company expects to continue to obtain information for the purpose of determining the fair value of the assets acquired and liabilities assumed on the acquisition date throughout the remainder of the measurement period. Measurement period adjustments to the preliminary purchase price allocation during the three months ended February 28, 2023 were not material.

The preliminary purchase price allocation includes $40,200 of acquired identifiable intangible assets, all of which have finite lives. The preliminary fair value of the identifiable intangible assets has been estimated using the income approach through a discounted cash flow analysis of certain cash flow projections. The intangible assets are being amortized over their estimated useful lives on either a straight-line basis or an accelerated method that reflects the economic benefit of the asset. The determination of the useful lives is based upon various industry studies, historical acquisition experience, economic factors, and future forecasted cash flows of the Company following the acquisition of ServiceSource.

12



The preliminary amounts allocated to intangible assets are as follows:

Gross Carrying AmountWeighted-Average Useful Life
Customer relationships$31,370 15 years
Technology5,640 5 years
Trade name3,190 3 years
Total$40,200 

Acquisition-related and integration expenses

In connection with the acquisitions of PK and ServiceSource, the Company incurred $5,543 and $922 of acquisition-related and integration expenses for the three months ended February 28, 2023 and 2022, respectively. These expenses primarily include legal and professional services, cash-settled awards, severance and retention payments and costs associated with lease terminations to integrate the businesses. These acquisition-related and integration expenses were recorded within selling, general and administrative expenses in the consolidated statement of operations.

NOTE 4—SHARE-BASED COMPENSATION:
The Company recognizes share-based compensation expense for all share-based awards made to employees and directors, including employee stock options, restricted stock awards, restricted stock units and performance-based restricted stock units based on estimated fair values.

In January 2023, the Company granted 53 restricted stock awards and restricted stock units and 52 performance-based restricted stock units under the Concentrix Stock Incentive Plan, which included annual awards to the Company’s senior executive team. The restricted stock awards and restricted stock units had a weighted average grant date fair value of $138.79 per share and vest over a service period of four years. The performance-based restricted stock units will vest, if at all, upon the achievement of certain annual financial targets during the three-year period ending November 30, 2025. The performance-based restricted stock units had a grant date weighted average fair value of $136.19 per share.
The Company recorded share-based compensation expense in the consolidated statements of operations for the three months ended February 28, 2023 and 2022 as follows:
Three Months Ended
February 28, 2023February 28, 2022
Total share-based compensation$16,754 $15,169 
Tax benefit recorded in the provision for income taxes(4,188)(3,852)
Effect on net income$12,566$11,317 
Share-based compensation expense is included in selling, general and administrative expenses in the consolidated statements of operations.
13



NOTE 5—BALANCE SHEET COMPONENTS:

Cash, cash equivalents and restricted cash:

The following table provides a reconciliation of cash, cash equivalents and restricted cash reported within the consolidated balance sheets that sum to the total of the same amounts shown in the consolidated statements of cash flows:
As of
February 28, 2023November 30, 2022
Cash and cash equivalents$178,386 $145,382 
Restricted cash included in other current assets11,644 12,081 
Cash, cash equivalents and restricted cash$190,030 $157,463 
Restricted cash balances relate primarily to funds held for clients, restrictions placed on cash deposits by banks as collateral for the issuance of bank guarantees and the terms of a government grant, and letters of credit for leases.
Accounts receivable, net:
Accounts receivable, net is comprised of the following as of February 28, 2023 and November 30, 2022:
As of
February 28, 2023November 30, 2022
Billed accounts receivable$813,828 $782,049 
Unbilled accounts receivable573,866 613,222 
Less: Allowance for doubtful accounts(6,084)(4,797)
Accounts receivable, net
$1,381,610 $1,390,474 
Allowance for doubtful trade receivables:
Presented below is a progression of the allowance for doubtful trade receivables:
Three Months Ended
February 28, 2023February 28, 2022
Balance at beginning of period$4,797 $5,421 
Net additions (reductions)1,722 1,948 
Write-offs and reclassifications(435)(465)
Balance at end of period$6,084 $6,904 

14



Property and equipment, net:
The following table summarizes the carrying amounts and related accumulated depreciation for property and equipment as of February 28, 2023 and November 30, 2022:
As of
February 28, 2023November 30, 2022
Land$27,376 $27,336 
Equipment, computers and software567,165 542,209 
Furniture and fixtures89,530 89,167 
Buildings, building improvements and leasehold improvements
377,283 362,218 
Construction-in-progress8,231 14,975 
Total property and equipment, gross$1,069,585 $1,035,905 
Less: Accumulated depreciation(670,453)(632,076)
Property and equipment, net
$399,132 $403,829 
Shown below are the countries where 10% or more of the Company’s property and equipment, net are located as of February 28, 2023 and November 30, 2022:
As of
February 28, 2023November 30, 2022
Property and equipment, net:
United States$120,613 $123,184 
Philippines76,275 76,361 
India44,111 42,698 
Others158,133 161,586 
Total$399,132 $403,829 
Goodwill:
The following table summarizes the changes in the Company’s goodwill for the three months ended February 28, 2023 and 2022:
Three Months Ended
February 28, 2023February 28, 2022
Balance at beginning of period$2,904,402 $1,813,502 
Acquisitions 1,132,017 
Foreign exchange translation676 (3,080)
Balance at end of period
$2,905,078 $2,942,439 
15



Intangible assets, net:
The following tables summarize the carrying amounts and related accumulated amortization for intangible assets as of February 28, 2023 and November 30, 2022:
As of February 28, 2023As of November 30, 2022
Gross amountsAccumulated amortizationNet amountsGross amountsAccumulated amortizationNet amounts
Customer relationships$1,737,414 $(849,731)$887,683 $1,731,610 $(811,727)$919,883 
Technology79,724 (25,418)54,306 79,728 (21,820)57,908 
Trade names14,567 (8,988)5,579 14,552 (8,291)6,261 
Non-compete agreements2,200 (864)1,336 2,200 (680)1,520 
$1,833,905 $(885,001)$948,904 $1,828,090 $(842,518)$985,572 
Estimated future amortization expense of the Company’s intangible assets is as follows:
Fiscal years ending November 30,
2023 (remaining nine months)$117,883 
2024146,111 
2025134,021 
2026117,517 
202787,264 
Thereafter346,108 
Total$948,904 
Accumulated other comprehensive income (loss):
The components of accumulated other comprehensive income (loss) (“AOCI”), net of taxes, were as follows:
Three Months Ended February 28, 2023 and 2022
Unrecognized gains (losses) on
 defined benefit plan, net of taxes
Unrealized gains (losses) on
 cash flow hedges, net of taxes
Foreign currency translation
adjustments, net of taxes
Total
Balance, November 30, 2021$(22,745)$(1,403)$(46,378)$(70,526)
Other comprehensive income (loss) before reclassification
773 (2,760)(13,839)(15,826)
Reclassification of gains from other comprehensive income (loss)
 (673) (673)
Balances at February 28, 2022
$(21,972)$(4,836)$(60,217)$(87,025)
Balance, November 30, 2022$(8,471)$(19,914)$(287,364)$(315,749)
Other comprehensive income (loss) before reclassification
(552)7,654 17,243 24,345 
Reclassification of gains from other comprehensive income (loss)
 5,807 5,807 
Balances at February 28, 2023
$(9,023)$(6,453)$(270,121)$(285,597)
Refer to Note 6—Derivative Instruments for the location of gains and losses on cash flow hedges reclassified from other comprehensive income (loss) to the consolidated statements of operations. Reclassifications of
16



amortization of actuarial (gains) losses of defined benefit plans is recorded in “Other expense (income), net” in the consolidated statement of operations.
NOTE 6—DERIVATIVE INSTRUMENTS:
In the ordinary course of business, the Company is exposed to foreign currency risk and credit risk. The Company enters into transactions, and owns monetary assets and liabilities, that are denominated in currencies other than the legal entity’s functional currency. The Company may enter into forward contracts, option contracts, or other derivative instruments to offset a portion of the risk on expected future cash flows, earnings, net investments in certain non-U.S. legal entities and certain existing assets and liabilities. However, the Company may choose not to hedge certain exposures for a variety of reasons including, but not limited to, accounting considerations and the economic cost of hedging particular exposures. There can be no assurance the hedges will offset more than a portion of the financial impact resulting from movements in foreign currency exchange or interest rates. Generally, the Company does not use derivative instruments to cover equity risk and credit risk. The Company’s hedging program is not used for trading or speculative purposes.
All derivatives are recognized on the consolidated balance sheets at their fair values. Changes in the fair value of derivatives are recorded in the consolidated statements of operations, or as a component of AOCI in the consolidated balance sheets, as discussed below.
Cash Flow Hedges
To protect gross margins from fluctuations in foreign currency exchange rates, certain of the Company’s legal entities with functional currencies that are not U.S. dollars may hedge a portion of forecasted revenue or costs not denominated in the entities’ functional currencies. These instruments mature at various dates through February 2025. Gains and losses on cash flow hedges are recorded in AOCI until the hedged item is recognized in earnings. Deferred gains and losses associated with cash flow hedges of foreign currency revenue are recognized as a component of “Revenue” in the same period as the related revenue is recognized, and deferred gains and losses related to cash flow hedges of foreign currency costs are recognized as a component of “Cost of revenue” or “Selling, general and administrative expenses” in the same period as the related costs are recognized. Derivative instruments designated as cash flow hedges must be de-designated as hedges when it is probable the forecasted hedged transaction will not occur in the initially identified time period or within a subsequent two-month time period. Deferred gains and losses in AOCI associated with such derivative instruments are reclassified into earnings in the period of de-designation. Any subsequent changes in fair value of such derivative instruments are recorded in earnings unless they are re-designated as hedges of other transactions.
Non-Designated Derivatives
The Company uses short-term forward contracts to offset the foreign exchange risk of assets and liabilities denominated in currencies other than the functional currencies of the Company’s legal entities that own the assets or liabilities. These contracts, which are not designated as hedging instruments, mature or settle within twelve months. Derivatives that are not designated as hedging instruments are adjusted to fair value through earnings in the financial statement line item to which the derivative relates.
17



Fair Values of Derivative Instruments in the Consolidated Balance Sheets
The fair values of the Company’s derivative instruments are disclosed in Note 7—Fair Value Measurements and summarized in the table below:
Value as of
Balance Sheet Line ItemFebruary 28, 2023November 30, 2022
Derivative instruments not designated as hedging instruments:
Foreign exchange forward contracts (notional value)$1,535,892 $1,465,853 
Other current assets     
19,249 22,839 
Other accrued liabilities
13,582 14,934 
Derivative instruments designated as cash flow hedges:
Foreign exchange forward contracts (notional value)$1,026,969 $963,844 
Other current assets and other assets     
10,731 6,389 
Other accrued liabilities and other long-term liabilities     
19,332 32,935 
Volume of activity
The notional amounts of foreign exchange forward contracts represent the gross amounts of foreign currency, including, principally, the Philippine peso, the Indian rupee, the Canadian dollar, the Japanese yen and the Australian dollar, that will be bought or sold at maturity. The notional amounts for outstanding derivative instruments provide one measure of the transaction volume outstanding and do not represent the amount of the Company’s exposure to credit or market loss. The Company’s exposure to credit loss and market risk will vary over time as currency exchange rates change.
18



The Effect of Derivative Instruments on AOCI and the Consolidated Statements of Operations
The following table shows the gains and losses, before taxes, of the Company’s derivative instruments designated as cash flow hedges and not designated as hedging instruments in other comprehensive income (“OCI”), and the consolidated statements of operations for the periods presented:                                   
Three Months Ended
Locations of gain (loss) in statement of operationsFebruary 28, 2023February 28, 2022
Derivative instruments designated as cash flow hedges
Gains (losses) recognized in OCI:
Foreign exchange forward contracts$10,203 $(3,707)
(Losses) gains reclassified from AOCI into income:
Foreign exchange forward contracts
(Loss) gain reclassified from AOCI into incomeCost of revenue for services$(5,760)$415 
(Loss) gain reclassified from AOCI into incomeSelling, general and administrative expenses(1,981)490 
Total$(7,741)$905 
Derivative instruments not designated as hedging instruments:
Gain (loss) recognized from foreign exchange forward contracts, net(1)
Other expense (income), net$6,225 $(1,012)
(1)    The gains and losses largely offset the currency gains and losses that resulted from changes in the assets and liabilities denominated in nonfunctional currencies.
There were no material gain or loss amounts excluded from the assessment of effectiveness. Existing net losses in AOCI that are expected to be reclassified into earnings in the normal course of business within the next twelve months are $10,899.
Offsetting of Derivatives
In the consolidated balance sheets, the Company does not offset derivative assets against liabilities in master netting arrangements.
Credit exposure for derivative financial instruments is limited to the amounts, if any, by which the counterparties’ obligations under the contracts exceed the Company’s obligations to the counterparties. The Company manages the potential risk of credit losses through careful evaluation of counterparty credit standing and selection of counterparties from a limited group of financial institutions with high credit standing.
NOTE 7—FAIR VALUE MEASUREMENTS:
The Company’s fair value measurements are classified and disclosed in one of the following three categories:
Level 1: Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities;
19



Level 2: Quoted prices in markets that are not active, or inputs which are observable, either directly or indirectly, for substantially the full term of the asset or liability; and
Level 3: Prices or valuation techniques that require inputs that are both significant to the fair value measurement and unobservable (i.e., supported by little or no market activity).
The following table summarizes the valuation of the Company’s investments and financial instruments that are measured at fair value on a recurring basis:
As of February 28, 2023As of November 30, 2022
Fair value measurement categoryFair value measurement category
TotalLevel 1Level 2Level 3TotalLevel 1Level 2Level 3
Assets:
Cash equivalents$92,715 $92,715 $ $ $89,932 $89,932 $ $ 
Foreign government bond1,564 1,564   1,529 1,529   
Forward foreign currency exchange contracts29,980  29,980  29,228  29,228  
Liabilities:
Forward foreign currency exchange contracts$32,914 $ $32,914 $ $47,869 $ $47,869 $ 
The Company’s cash equivalents consist primarily of highly liquid investments in money market funds and term deposits with maturity periods of three months or less. The carrying values of cash equivalents approximate fair value since they are near their maturity. Investment in foreign government bond classified as an available-for-sale debt security is recorded at fair value based on quoted market prices. The fair values of forward exchange contracts are measured based on the foreign currency spot and forward rates. Fair values of long-term foreign currency exchange contracts are measured using valuations based upon quoted prices for similar assets and liabilities in active markets and are valued by reference to similar financial instruments, adjusted for terms specific to the contracts. The effect of nonperformance risk on the fair value of derivative instruments was not material as of February 28, 2023 and November 30, 2022.
The carrying values of term deposits with maturities less than one year, accounts receivable and accounts payable approximate fair value due to their short maturities and interest rates that are variable in nature. The carrying values of the outstanding balance on the Term Loan under the Company’s Credit Facility and the outstanding balance on the Securitization Facility approximate their fair values since they bear interest rates that are similar to existing market rates.
During the three months ended February 28, 2023 and 2022, there were no transfers between the fair value measurement category levels.
20



NOTE 8—BORROWINGS:
Borrowings consist of the following:
As of
February 28, 2023November 30, 2022
Credit Facility - current portion of Term Loan component$ $ 
Current portion of long term debt$ $ 
Credit Facility - Term Loan component$1,850,000 $1,875,000 
Securitization Facility377,000 356,500 
Long-term debt, before unamortized debt discount and issuance costs2,227,000 2,231,500 
Less: unamortized debt discount and issuance costs(6,793)(7,212)
Long-term debt, net$2,220,207 $2,224,288 

Credit Facility

On December 27, 2021, in connection with the closing of the acquisition of PK, Concentrix entered into the Credit Facility to (i) refinance the then-outstanding term loan (the “Prior Term Loan”) with the Term Loan, which was fully advanced, in the aggregate outstanding principal amount of $2,100,000, (ii) increase the commitments under its revolving credit facility to $1,000,000 (the “Revolver”), (iii) extend the maturity of the Credit Facility from November 30, 2025 to December 27, 2026, (iv) replace LIBOR with SOFR (the Secured Overnight Financing Rate) as the primary reference rate used to calculate interest on the loans under the Credit Facility, and (v) modify the commitment fee on the unused portion of the Revolver and the margins in excess of the reference rates at which the loans under the Credit Facility bear interest. The proceeds from the Term Loan and additional borrowings under the Securitization Facility were used to repay the outstanding principal amount of the Prior Term Loan and to finance the acquisition of PK, including the repayment of certain indebtedness of PK and the payment of fees and expenses in connection with the acquisition of PK.

Borrowings under the Credit Facility bear interest, in the case of term or daily SOFR loans, at a per annum rate equal to the applicable SOFR rate (but not less than 0.0%), plus an adjustment of between 0.10% and 0.25% depending on the interest period of each SOFR loan, plus an applicable margin, which ranges from 1.25% to 2.00%, based on Concentrix’ consolidated leverage ratio. Borrowings under the Credit Facility that are base rate loans bear interest at a per annum rate equal to (i) the greatest of (a) the Federal Funds Rate in effect on such day plus ½ of 1.00%, (b) the rate of interest last publicly announced by Bank of America as its “prime rate” and (c) the term SOFR rate plus 1.00%, plus (ii) an applicable margin, which ranges from 0.25% to 1.00%, based on Concentrix’ consolidated leverage ratio. A commitment fee is payable on the unused portion of the Revolver that ranges from 22.5 to 30 basis points, based on Concentrix’ consolidated leverage ratio.

Beginning August 31, 2022, the outstanding principal of the Term Loan became payable in quarterly installments of $26,250, with the unpaid balance due in full on the maturity date. During the three months ended February 28, 2023, the Company paid $25,000 of voluntary principal prepayments, without penalty, on the Term Loan. Based on the Company’s required and voluntary principal prepayments made to date, the next quarterly installment of $26,250 is due in November of 2024.

Concentrix may request, subject to obtaining commitments from any participating lenders and certain other conditions, incremental commitments to increase the amount of the Revolver or the Term Loan available under the Credit Facility in an aggregate principal amount of up to $450,000, plus an additional amount, so long as after giving effect to the incurrence of such additional amount, the Company’s pro forma first lien leverage ratio (as defined in the Credit Facility) would not exceed 3.00 to 1.00.
21



Obligations under the Credit Facility are secured by substantially all of the assets of Concentrix Corporation and certain of its U.S. subsidiaries and are guaranteed by certain of its U.S. subsidiaries.
The Credit Facility contains various loan covenants that restrict the ability of Concentrix Corporation and its subsidiaries to take certain actions, including incurrence of indebtedness, creation of liens, mergers or consolidations, dispositions of assets, repurchase or redemption of capital stock, making certain investments, entering into certain transactions with affiliates or changing the nature of their business. In addition, the Credit Facility contains financial covenants that require Concentrix to maintain at the end of each fiscal quarter, (i) a consolidated leverage ratio (as defined in the Credit Facility) not to exceed 3.75 to 1.0 and (ii) a consolidated interest coverage ratio (as defined in the Credit Facility) equal to or greater than 3.00 to 1.0. The Credit Facility also contains various customary events of default, including payment defaults, defaults under certain other indebtedness, and a change of control of Concentrix.
At February 28, 2023 and November 30, 2022, no amounts were outstanding under the Revolver.
Securitization Facility
On July 6, 2022, the Company entered into an amendment to the Securitization Facility, which was initially entered into on October 30, 2020, to (i) increase the commitment of the lenders to provide available borrowings from up to $350,000 to up to $500,000, (ii) extend the termination date of the Securitization Facility from October 28, 2022 to July 5, 2024, and (iii) replace LIBOR with SOFR as one of the reference rates used to calculate interest on borrowings under the Securitization Facility. In addition, the interest rate margins were amended, such that borrowings under the Securitization Facility that are funded through the issuance of commercial paper bear interest at the applicable commercial paper rate plus a spread of 0.70% and, otherwise, at a per annum rate equal to the applicable SOFR rate (which includes a SOFR related adjustment of 0.10%), plus a spread of 0.80%.
Under the Securitization Facility, Concentrix and certain of its subsidiaries (the “Originators”) sell or otherwise transfer all of their accounts receivable to a special purpose bankruptcy-remote subsidiary of Concentrix (the “Borrower”) that grants a security interest in the receivables to the lenders in exchange for available borrowings of up to $500,000. The amount received under the Securitization Facility is recorded as debt on the Company’s consolidated balance sheets. Borrowing availability under the Securitization Facility may be limited by the Company’s accounts receivable balances, changes in the credit ratings of the clients comprising the receivables, client concentration levels in the receivables, and certain characteristics of the accounts receivable being transferred (including factors tracking performance of the accounts receivable over time).
The Securitization Facility contains various affirmative and negative covenants, including a consolidated leverage ratio covenant that is consistent with the Credit Facility and customary events of default, including payment defaults, defaults under certain other indebtedness, a change in control of Concentrix, and certain events negatively affecting the overall credit quality of the transferred accounts receivable.
The Borrower’s sole business consists of the purchase or acceptance through capital contributions of the receivables and related security from the Originators and the subsequent retransfer of or granting of a security interest in such receivables and related security to the administrative agent under the Securitization Facility for the benefit of the lenders. The Borrower is a separate legal entity with its own separate creditors who will be entitled, upon its liquidation, to be satisfied out of the Borrower’s assets prior to any assets or value in the Borrower becoming available to the Borrower’s equity holders, and the assets of the Borrower are not available to pay creditors of Concentrix and its subsidiaries.
Covenant compliance
As of February 28, 2023 and November 30, 2022, Concentrix was in compliance with all covenants for the above arrangements.
22



NOTE 9—EARNINGS PER SHARE:

Basic and diluted earnings per common share (EPS) are computed using the two-class method, which is an earnings allocation formula that determines EPS for each class of common stock and participating security. The Company’s restricted stock awards are considered participating securities because they are legally issued at the grant date and holders have a non-forfeitable right to receive dividends.

Three Months Ended
February 28, 2023February 28, 2022
Basic earnings per common share:
Net income$87,870 $110,273 
Less: net income allocated to participating securities(1)
(1,556)(1,554)
Net income attributable to common stockholders$86,314 $108,719 
Weighted-average number of common shares - basic51,150 51,629 
Basic earnings per common share$1.69 $2.11 
Diluted earnings per common share:
Net income$87,870 $110,273 
Less: net income allocated to participating securities(1)
(1,546)(1,542)
Net income attributable to common stockholders$86,324 $108,731 
Weighted-average number of common shares - basic51,150 51,629 
Effect of dilutive securities:
Stock options and restricted stock units326 417 
Weighted-average number of common shares - diluted51,476 52,046 
Diluted earnings per common share$1.68 $2.09 
(1)Restricted stock awards granted to employees by the Company are considered participating securities.
NOTE 10—REVENUE:
Disaggregated revenue
In the following table, the Company’s revenue is disaggregated by primary industry verticals:
Three Months Ended
February 28, 2023February 28, 2022
Industry vertical:     
Technology and consumer electronics     
$516,608 $470,199 
Retail, travel and ecommerce
305,504 284,917 
Communications and media     
256,987 260,643 
Banking, financial services and insurance     
259,653 243,246 
Healthcare     
177,824 150,136 
Other     
119,828 126,911 
Total$1,636,404 $1,536,052 
23



NOTE 11—PENSION AND EMPLOYEE BENEFITS PLANS:
The Company has a 401(k) plan in the United States under which eligible employees may contribute up to the maximum amount as provided by law. Employees become eligible to participate in the 401(k) plan on the first day of the month after their employment date. The Company may make discretionary contributions under the plan. Employees in most of the Company’s non-U.S. legal entities are covered by government mandated defined contribution plans. During the three months ended February 28, 2023 and 2022, the Company contributed $22,654 and $21,812, respectively, to defined contribution plans.
Defined Benefit Plans
The Company has defined benefit pension and retirement plans for eligible employees of certain non-U.S. legal entities. For eligible employees in the United States, the Company maintains a frozen defined benefit pension plan (“the cash balance plan”), which includes both a qualified and non-qualified portion. The pension benefit formula for the cash balance plan is determined by a combination of compensation, age-based credits and annual guaranteed interest credits. The qualified portion of the cash balance plan has been funded through contributions made to a trust fund.
The Company maintains funded or unfunded defined benefit pension or retirement plans for certain eligible employees in the Philippines, Malaysia, India, and France. Benefits under these plans are primarily based on years of service and compensation during the years immediately preceding retirement or termination of participation in the plans.
Net benefit costs related to defined benefit plans were $2,934 and $5,722, during the three months ended February 28, 2023 and 2022, respectively. On an aggregate basis, the plans were underfunded by $72,288 and $71,815 at February 28, 2023 and November 30, 2022, respectively.
NOTE 12—INCOME TAXES:
Income taxes consist of current and deferred tax expense resulting from income earned in domestic and international jurisdictions. The effective tax rates for the three months ended February 28, 2023 and 2022 were impacted by the geographic mix of worldwide income and certain discrete items.
The liability for unrecognized tax benefits was $79,983 and $78,501 at February 28, 2023 and November 30, 2022, respectively, and is included in other long-term liabilities in the consolidated balance sheets. As of February 28, 2023 and November 30, 2022, the total amount of unrecognized tax benefits that would affect income tax expense if recognized in the consolidated financial statements was $42,631 and $40,793, respectively. This amount includes net interest and penalties of $8,163 and $7,538 for the respective periods. The Company believes that it is reasonably possible that the total amount of unrecognized tax benefits could decrease between approximately $37,341 and $40,198 in the next twelve months; however, actual developments in this area could differ from those currently expected.
24



NOTE 13— LEASES:
The Company leases certain of its facilities and equipment under operating lease agreements, which expire in various periods through 2035. The Company’s finance leases are not material.
The following table presents the various components of operating lease costs:
Three Months Ended
February 28, 2023February 28, 2022
Operating lease cost$51,760 $50,802 
Short-term lease cost4,719 4,337 
Variable lease cost12,331 11,984 
Sublease income(1,363)(735)
Total operating lease cost$67,447 $66,388 
The following table presents a maturity analysis of expected undiscounted cash flows for operating leases on an annual basis for the next five fiscal years and thereafter as of February 28, 2023:
Fiscal Years Ending November 30,
2023 (remaining nine months)
$147,247 
2024167,079 
2025118,069 
202663,503 
202727,877 
Thereafter28,691 
Total payments552,466 
Less: imputed interest*49,055 
Total present value of lease payments$503,411 
*Imputed interest represents the difference between undiscounted cash flows and discounted cash flows.
The following amounts were recorded in the consolidated balance sheets related to the Company’s operating leases:
As of
February 28, 2023November 30, 2022
Operating lease ROU assetsOther assets, net$475,471 $473,039 
Current operating lease liabilitiesOther accrued liabilities167,397 158,801 
Non-current operating lease liabilitiesOther long-term liabilities336,014 340,673 
The following table presents supplemental cash flow information related to the Company’s operating leases. Cash payments related to variable lease costs and short-term leases are not included in the measurement of operating lease liabilities, and, as such, are excluded from the amounts below:
Three Months Ended
February 28, 2023February 28, 2022
Cash paid for amounts included in the measurement of lease liabilities$53,825 $50,044 
Non-cash ROU assets obtained in exchange for lease liabilities41,394 37,492 
25



The weighted-average remaining lease term and discount rate as of February 28, 2023 and November 30, 2022 were as follows:
As of
February 28, 2023November 30, 2022
Weighted-average remaining lease term (years)3.633.72
Weighted-average discount rate5.38 %5.24 %
NOTE 14—COMMITMENTS AND CONTINGENCIES:
From time to time, the Company receives notices from third parties, including customers and suppliers, seeking indemnification, payment of money or other actions in connection with claims made against them. Also, from time to time, the Company has been involved in various bankruptcy preference actions where the Company was a supplier to the companies now in bankruptcy. In addition, the Company is subject to various other claims, both asserted and unasserted, that arise in the ordinary course of business. The Company evaluates these claims and records the related liabilities. It is possible that the liabilities ultimately incurred by the Company could differ from the amounts recorded.
Under the separation and distribution agreement with TD SYNNEX, the Company agreed to indemnify TD SYNNEX, each of its subsidiaries and each of their respective directors, officers and employees from and against all liabilities allocated to Concentrix under the separation and distribution agreement, which are generally those liabilities that relate to the CX business and the Company’s business activities, whether incurred prior to or after the spin-off.

Under the tax matters agreement with TD SYNNEX, if the spin-off fails to qualify for tax-free treatment, the Company is generally required to indemnify TD SYNNEX for any taxes resulting from the spin-off (and related costs and other damages) to the extent such amounts result from (1) an acquisition of all or a portion of the Company’s equity securities or assets by any means, (2) any action or failure to act by the Company after the distribution affecting the voting rights of the Company’s stock, (3) other actions or failures to act by the Company, or (4) certain breaches of the Company’s agreements and representations in the tax matters agreement. The Company’s indemnification obligations to TD SYNNEX and its subsidiaries, officers, directors and employees are not limited by any maximum amount.

The Company does not believe that the above commitments and contingencies will have a material adverse effect on the Company’s results of operations, financial position or cash flows.
NOTE 15—STOCKHOLDERS’ EQUITY:

Share repurchase program
In September 2021, the Company’s board of directors authorized the Company to purchase up to $500,000 of the Company’s outstanding shares of common stock from time to time as market and business conditions warrant, including through open market purchases or Rule 10b5-1 trading plans. The repurchase program has no termination date and may be suspended or discontinued at any time. During the three months ended February 28, 2023, the Company repurchased 71 shares of its common stock for an aggregate purchase price of $10,001. During the three months ended February 28, 2022, the Company did not repurchase any shares under the program. The share repurchases were made on the open market and the shares repurchased by the Company are held in treasury for general corporate purposes. At February 28, 2023, approximately $344,083 remained available for share repurchases under the existing authorization from the Company’s board of directors.
During March 2023, the Company repurchased 39 shares of its common stock for an aggregate purchase price of $4,940.

26



Dividends
During fiscal years 2023 and 2022, the Company has paid the following dividends per share approved by the Company’s board of directors:

Announcement DateRecord DatePer Share Dividend AmountPayment Date
January 18, 2022January 28, 2022$0.25February 8, 2022
March 29, 2022April 29, 2022$0.25May 10, 2022
June 27, 2022July 29, 2022$0.25August 9, 2022
September 28, 2022October 28, 2022$0.275November 8, 2022
January 19, 2023January 30, 2023$0.275February 10, 2023

On March 29, 2023, the Company announced a cash dividend of $0.275 per share to stockholders of record as of April 28, 2023, payable on May 9, 2023.

NOTE 16—SUBSEQUENT EVENTS

Pending Combination with Webhelp
In March 2023, Concentrix entered into a binding put option agreement with certain shareholders of Marnix Lux SA (“Webhelp Parent”), the parent company of the Webhelp business. Webhelp is a leading provider of CX solutions, including sales, marketing, and payment services, with significant operations and client relationships in Europe, Latin America, and Africa. Following completion of required works council consultation processes, the parties are expected to enter into a definitive purchase agreement.
Under the terms of the agreement and subject to completion of the required works council consultations and the satisfaction of closing conditions, Concentrix will acquire 100% of the shares of Webhelp Parent in a transaction valued at approximately $4.8 billion, including the assumption of approximately €1.55 billion of net debt. At the closing of the transaction, shareholders of Webhelp Parent will receive (i) approximately 14.9 million shares of Concentrix common stock, (ii) €500 million in cash, (iii) a €700 million note payable in two years, bearing interest at 2% per annum, and (iv) the right to earn an additional 0.75 million shares of Concentrix common stock if the share price of Concentrix common stock reaches $170.00 per share within seven years from the closing of the transaction (based on daily volume weighted average prices measured over a specified period). Upon the closing of the transaction, Concentrix shareholders will own approximately 78% of the combined company with Webhelp Parent shareholders owning approximately 22%.
The transaction is expected to close by the end of the year, subject to completion of the required works council consultations and the satisfaction of customary closing conditions, including approval by Concentrix shareholders and regulatory approvals.
Debt Commitment Letter
In connection with the pending combination, the Company entered into a debt commitment letter (the “Commitment Letter”), dated as of March 29, 2023, with JPMorgan Chase Bank, N.A. (“JPMorgan”), pursuant to which JPMorgan has committed to provide a 364-day bridge loan facility in an aggregate principal amount of $5.29 billion (the “Bridge Facility”), consisting of three tranches: (i) a $2.44 billion tranche of term bridge loans, (ii) a $1.85 billion tranche of term bridge loans and (iii) a $1.0 billion tranche of revolving commitments (the “Amendment Revolving Tranche”), each subject to the satisfaction of certain customary closing conditions including the consummation of the combination with Webhelp. The Bridge Facility is available to (i) pay for a portion of the cash purchase price, (ii) directly or indirectly repay certain indebtedness of Webhelp Parent and its subsidiaries and certain indebtedness of the Company and its subsidiaries, and (iii) to pay fees, costs and expenses related to the transaction, the Bridge Facility and transactions being entered into or otherwise contemplated in
27



connection therewith. Additionally, the Amendment Revolving Tranche will be available after the consummation of the combination for working capital and other general corporate purposes.
If the Company utilizes the Bridge Facility, amounts drawn thereunder will bear interest at an annual rate equal to adjusted term SOFR plus a margin which may initially range from 1.125% to 2.000%, depending on the Company’s debt rating or leverage ratio, as applicable, as determined in accordance with the Commitment Letter, which margin will be increased by 0.25% on each of the 90th, 180th and 270th day after the closing of the Bridge Facility. The Company will pay commitment fees on the undrawn amount of this commitment ranging from 0.125% to 0.275% if based upon the Company’s debt rating, or 0.225% to 0.300% if based upon the Company’s leverage ratio, as applicable, determined in accordance with the Commitment Letter.
28



ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
The discussion and analysis of our financial condition and results of operations should be read in conjunction with our consolidated financial statements and the notes to those consolidated financial statements included elsewhere in this Quarterly Report on Form 10-Q, as well as “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our audited financial statements and notes thereto included in our Annual Report on Form 10-K for the fiscal year ended November 30, 2022, as filed with the Securities and Exchange Commission on January 27, 2023. References to “we,” “our,” “us,” “the Company” or “Concentrix” refer to Concentrix Corporation and its subsidiaries.

This Quarterly Report on Form 10-Q includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). Forward-looking statements include, but are not limited to, statements regarding the combination with Webhelp and the timing thereof, our expected future financial condition, results of operations, effective tax rate, cash flows, leverage, liquidity, business strategy, competitive position, demand for our services and seasonality of our business, international operations, acquisition opportunities and the anticipated impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources and sustainability initiatives, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things: risks related to the proposed transaction with Webhelp, including that the proposed transaction will not be consummated; the ability to complete works council consultations and receive shareholder approval and regulatory approvals for the proposed transaction in a timely manner, on acceptable terms or at all, or to satisfy the other closing conditions to the proposed transaction; conditions in the credit markets and the ability to obtain financing for the proposed transaction on a favorable basis, if at all; fluctuations in currency exchange rates and their impact on the U.S. dollar cost for Euro-denominated obligations; risks related to general economic conditions, including consumer demand, interest rates, inflation, supply chains and the effects of the conflict in Ukraine; cyberattacks on our or our clients’ networks and information technology systems; the failure of our staff and contractors to adhere to our and our clients’ controls and processes; the inability to protect personal and proprietary information; the inability to execute on our digital customer experience strategy; the loss of key personnel or the inability to attract and retain staff with the skills and expertise needed for our business; increases in the cost of labor; the effects of the COVID-19 pandemic and other communicable diseases, natural disasters, adverse weather conditions or public health crises; geopolitical, economic and climate- or weather-related risks in regions with a significant concentration of our operations; the inability to successfully identify, complete and integrate strategic acquisitions or investments, including our integration of ServiceSource International, Inc.; competitive conditions in our industry and consolidation of our competitors; higher than expected tax liabilities; the demand for customer experience solutions and technology; variability in demand by our clients or the early termination of our client contracts; the level of business activity of our clients and the market acceptance and performance of their products and services; currency exchange rate fluctuations; the operability of our communication services and information technology systems and networks; changes in law, regulations or regulatory guidance; damage to our reputation through the actions or inactions of third parties; investigative or legal actions; and other risks that are described under “Risk Factors” in Part I, Item 1A of our Annual Report on Form 10-K for the fiscal year ended November 30, 2022. We do not intend to update forward-looking statements, which speak only as of the date hereof, unless otherwise required by law.
Concentrix, the Concentrix Logo, and all other Concentrix company, product and services names and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Concentrix and the Concentrix Logo Reg. U.S. Pat. & Tm. Off. and applicable non-U.S. jurisdictions. Other names and marks are the property of their respective owners.
Overview and Basis of Presentation
Concentrix is a leading global provider of Customer Experience (“CX”) solutions and technology that help iconic and disruptive brands drive deep understanding, full lifecycle engagement, and differentiated experiences for their end-customers. We provide end-to-end capabilities, including CX process optimization, technology innovation and design engineering, front- and back-office automation, analytics and business transformation services to clients in five primary industry verticals. Our differentiated portfolio of solutions supports Fortune Global 500 as well as new economy clients across the globe in their efforts to deliver an optimized, consistent brand experience across all channels of communication, such as voice, chat, email, social media, asynchronous messaging, and custom applications. We strive to deliver exceptional services globally supported by our deep industry knowledge, technology and security practices, talented people, and digital and analytics expertise.
29



We generate revenue from performing services that are generally tied to our clients’ products and services. Any shift in business or the size of the market for our clients’ products or services, or any failure of technology or failure of acceptance of our clients’ products or services in the market may impact our business. The staff turnover rate in our business is high, as is the risk of losing experienced team members. High staff turnover rates may increase costs and decrease operating efficiencies and productivity.
Pending Combination with Webhelp

On March 29, 2023, we announced that we have entered into a binding put option agreement that is expected to result in the combination of the Concentrix and Webhelp businesses. Webhelp is a leading provider of CX solutions, including sales, marketing, and payment services, with significant operations and client relationships in Europe, Latin America, and Africa. The transaction is valued at approximately $4.8 billion, including the assumption of net debt, and is expected to close by the end of the year, subject to completion of the required works council consultations and the satisfaction of customary closing conditions, including approval by Concentrix shareholders and regulatory approvals.

PK Acquisition
On December 27, 2021, we completed our acquisition of PK, a leading CX design engineering company with more than 5,000 staff in four countries, for total consideration of $1,573.3 million, net of cash and restricted cash acquired. PK creates pioneering experiences that accelerate digital outcomes for their clients’ customers, partners and staff. The acquisition of PK expanded our scale in the digital IT services market and supported our growth strategy of investing in digital transformation to deliver exceptional customer experiences. The addition of the PK staff and technology to our team further strengthened our capabilities in CX design and development, artificial intelligence (“AI”), intelligent automation, and customer loyalty.
ServiceSource Acquisition
On July 20, 2022, we completed our acquisition of ServiceSource International, Inc. (“ServiceSource”) for total consideration of $141.5 million, net of cash and restricted cash acquired. ServiceSource is a global outsourced go-to-market services provider, delivering business-to-business (“B2B”) digital sales and customer success solutions that complemented our existing offerings in this area.
Revenue and Cost of Revenue
We generate revenue through the provision of CX solutions and technology to our clients pursuant to client contracts. Our client contracts typically consist of a master services agreement, supported in most cases by multiple statements of work, which contain the terms and conditions of each contracted solution. Our client contracts can range from less than one year to over five years in term and are subject to early termination by our clients for any reason, typically with 30 to 90 days’ notice.
Our CX solutions and technology are generally characterized by flat unit prices. Approximately 96% of our revenue is recognized as services are performed, based on staffing hours or the number of client customer transactions handled using contractual rates. Remaining revenue from the sale of these solutions are typically recognized as the services are provided over the duration of the contract using contractual rates.
Our cost of revenue consists primarily of personnel costs related to the delivery of our solutions and technology. The costs of our revenue can be impacted by the mix of client contracts, where we deliver the CX solutions and technology, additional lead time for programs to be fully scalable, and transition and initial set-up costs. Our cost of revenue as a percentage of revenue has also fluctuated in the past, based primarily on our ability to achieve economies of scale, the management of our operating expenses, and the timing and costs incurred related to our acquisitions and investments.
In the first fiscal quarter of 2023 and 2022, approximately 79% and 78%, respectively, of our consolidated revenue was generated from our non-U.S. operations, and approximately 69% and 66%, respectively, of our consolidated revenue was priced in U.S. dollars and we expect this to continue. As a result, we have certain client contracts that are priced in non-U.S. dollar currencies for which a substantial portion of the costs to deliver the services are in other currencies. Accordingly, our revenue may be earned in currencies that are different from the currencies in which we incur corresponding expenses. Fluctuations in the value of currencies, such as the Philippine peso, the Indian rupee, and the Canadian dollar, against the U.S. dollar or other currencies in which we bill our clients, and
30



inflation in the local economies in which these delivery centers are located, can impact the operating and labor costs in these delivery centers, which can result in reduced profitability. As a result, our revenue growth, costs and profitability have been impacted, and we expect will continue to be impacted, by fluctuations in foreign currency exchange rates and inflation.
Margins
Our gross margins fluctuate and can be impacted by the mix of client contracts, services provided, shifts in the geography from which our CX services are delivered, client volume trends, the amount of lead time that is required for programs to become fully scaled, and transition and set-up costs. Our operating margin fluctuates based on changes in gross margins as well as overall volume levels, as we are generally able to gain scale efficiencies in our selling, general and administrative costs as our volumes increase.
Economic and Industry Trends
The CX solutions industry in which we operate is competitive, including on the basis of pricing terms, delivery capabilities and quality of services. Further, there can be competitive pressure for labor in various markets, which could result in increased labor costs. Accordingly, we could be subject to pricing and labor cost pressures and may experience a decrease in revenue and operating income. Our business operates in over 40 countries across 6 continents. We have significant concentrations in the Philippines, India, the United States, the United Kingdom, Canada, throughout Europe, China and Japan. Accordingly, we would be impacted by economic strength or weakness in these geographies and by the strengthening or weakening of local currencies relative to the U.S. dollar.
Seasonality
Our revenue and margins fluctuate with the underlying trends in our clients’ businesses and trends in the level of consumer activity. As a result, our revenue and margins are typically higher in the fourth fiscal quarter of the year than in any other quarter.
Critical Accounting Policies and Estimates
During the three months ended February 28, 2023, there were no material changes to our critical accounting policies and estimates previously disclosed in our Annual Report on Form 10-K for the fiscal year ended November 30, 2022.
31



Results of Operations – Three Months Ended February 28, 2023 and 2022
Three Months Ended
February 28, 2023February 28, 2022
($ in thousands)
Revenue$1,636,404 $1,536,052 
Cost of revenue1,055,243 997,918 
Gross profit581,161 538,134 
Selling, general and administrative expenses425,114 390,389 
Operating income156,047 147,745 
Interest expense and finance charges, net33,990 8,770 
Other expense (income), net3,714 (7,616)
Income before income taxes118,343 146,591 
Provision for income taxes30,473 36,052 
Net income before non-controlling interest87,870 110,539 
Less: Net income attributable to non-controlling interest— 266 
Net income attributable to Concentrix Corporation$87,870 $110,273 
Revenue
Three Months Ended% Change
February 28, 2023February 28, 2022
2023 to 2022
($ in thousands)
Industry vertical:
Technology and consumer electronics $516,608 $470,199 9.9%
Retail, travel and ecommerce305,504 284,917 7.2%
Communications and media256,987 260,643 (1.4)%
Banking, financial services and insurance259,653 243,246 6.7%
Healthcare177,824 150,136 18.4%
Other119,828 126,911 (5.6)%
Total$1,636,404 $1,536,052 6.5%
We generate revenue by delivering our CX solutions and technology to our clients categorized in the above primary industry verticals. Our solutions focus on customer engagement, process optimization, and back-office automation.
Our revenue increased 6.5% in the three months ended February 28, 2023, compared to the three months ended February 28, 2022, which included incremental revenue from acquired operations of $81.7 million, or an increase of 5.3%, compared to the prior year period, and increased volumes across the majority of our verticals over the prior year period. These increases were partially offset by an unfavorable translation effect of foreign currencies of $39.9 million, or 2.6%. The unfavorable foreign currency translation effect on revenue was primarily due to the weakening of the euro, British pound, and Japanese yen against the U.S. dollar.
For the three months ended February 28, 2023, revenue in our technology and consumer electronics vertical increased as a result of contributions from acquired operations, increases in volumes from several social media and internet-related service clients, and increases in volumes from a broad-based group of hardware and software clients over the prior year period. For the three months ended February 28, 2023, revenue in our retail, travel and ecommerce vertical increased primarily due to contributions from acquired operations and increased volumes across the majority of our clients in this vertical over the prior year period. For the three months ended February 28, 2023, revenue in our communications and media vertical decreased slightly due to decreased volumes with several clients which more than offset contributions from acquired operations. For the three months ended February 28, 2023, revenue from clients in the banking, financial services and insurance vertical increased due to increased volumes across the majority of our clients in this vertical over the prior year period. For the three months ended February 28, 2023, revenue in our healthcare vertical increased due to contributions from acquired operations and increased volumes across the majority of our healthcare clients over the prior year
32



period. For the three months ended February 28, 2023, revenue in our other vertical decreased primarily due to decreases in revenue from several clients, including government clients.
Cost of Revenue, Gross Profit and Gross Margin Percentage
Three Months Ended% Change
February 28, 2023February 28, 2022
2023 to 2022
($ in thousands)
Cost of revenue$1,055,243 $997,918 5.7%
Gross profit$581,161 $538,134 8.0%
Gross margin %35.5 %35.0 %
Cost of revenue consists primarily of personnel costs. Gross margin can be impacted by resource location, client mix and pricing, additional lead time for programs to be fully scalable, and transition and initial set-up costs.
Our cost of revenue increased by 5.7% in the three months ended February 28, 2023, compared to the three months ended February 28, 2022, primarily due to the increase in our revenue and personnel costs related to staff supporting acquired operations. The increases were partially offset by a $60.2 million, or 6.0%, reduction in our cost of revenue due to foreign currency translation. The foreign currency translation impact on our cost of revenue was caused primarily by the weakening of the Philippine peso, Indian rupee, and euro against the U.S. dollar.

Our gross profit increased 8.0% in the three months ended February 28, 2023, compared to the three months ended February 28, 2022, primarily due to the increase in revenue and the contributions from acquired operations and a net favorable foreign currency impact of $20.3 million on gross profit. Our gross margin percentage for the three months ended February 28, 2023 increased to 35.5% from 35.0% in the prior year period due to changes in the mix of geographies where our services were delivered.

Selling, General and Administrative Expenses
Three Months Ended% Change
February 28, 2023February 28, 2022
2023 to 2022
($ in thousands)
Selling, general and administrative expenses
$425,114 $390,389 8.9%
Percentage of revenue26.0 %25.4 %
Our selling, general and administrative expenses consist primarily of support personnel costs such as salaries, commissions, bonuses, employee benefits and share-based compensation costs. Selling, general and administrative expenses also include the cost of our global delivery facilities, utility expenses, hardware and software costs related to our technology infrastructure, legal and professional fees, depreciation on our technology and facility equipment, amortization of intangible assets resulting from acquisitions, marketing expenses and acquisition-related and integration expenses.
Our selling, general and administrative expenses increased 8.9% in the three months ended February 28, 2023, compared to the three months ended February 28, 2022, primarily due to incremental selling, general and administrative expenses associated with the acquired operations and an increase in acquisition-related and integration expenses of $4.6 million. These increases were partially offset by a $15.7 million reduction in selling, general and administrative expenses due to foreign currency translation. As a percentage of revenue, selling, general and administrative expenses increased from 25.4% in the first fiscal quarter of 2022 to 26.0% in the first fiscal quarter of 2023 due to the net effect of the changes described.

Operating Income     
Three Months Ended% Change
February 28, 2023February 28, 2022
2023 to 2022
($ in thousands)
Operating income$156,047 $147,745 5.6%
Operating margin9.5 %9.6 %
33



Our operating income increased during the three months ended February 28, 2023, compared to the three months ended February 28, 2022, due to the increase in gross profit partially offset by the increase in selling, general and administrative expenses.
Our operating margin slightly decreased during the three months ended February 28, 2023, compared to the three months ended February 28, 2022, due to the increase in gross margin percentage, more than offset by the increase in selling, general and administrative expenses as a percentage of revenue.

Interest Expense and Finance Charges, Net
Three Months Ended% Change
February 28, 2023February 28, 2022
2023 to 2022
($ in thousands)
Interest expense and finance charges, net$33,990 $8,770 287.6%
Percentage of revenue2.1 %0.6 %
Amounts recorded in interest expense and finance charges, net consist primarily of interest on borrowings on the term loan (the “Term Loan”) under our amended senior secured credit facility (the “Credit Facility”) and interest on borrowings under our accounts receivable securitization facility (the “Securitization Facility”).
The increase in interest expense for the three months ended February 28, 2023, compared to the three months ended February 28, 2022, was due to the increase in our outstanding borrowings on the Term Loan under our Credit Facility and under our Securitization Facility and higher interest rates on these borrowings. The increased borrowings are primarily due to borrowings incurred for our acquisitions of PK and ServiceSource in fiscal year 2022.

Other Expense (Income), Net
Three Months Ended% Change
February 28, 2023February 28, 2022
2023 to 2022
($ in thousands)
Other expense (income), net$3,714 $(7,616)(148.8)%
Percentage of revenue0.2 %(0.5)%
Amounts recorded as other expense (income), net include foreign currency transaction gains and losses other than cash flow hedges, investment gains and losses, the non-service component of pension costs, and other non-operating gains and losses.
Other expense (income), net in the three months ended February 28, 2023 was an expense of $3.7 million, compared to income of $7.6 million in the three months ended February 28, 2022. The change in other expense (income), net was primarily due to unfavorable foreign currency transaction changes, partially offset by net gains on foreign currency forward contracts compared to the prior year period.

Provision for Income Taxes
Three Months Ended% Change
February 28, 2023February 28, 2022
2023 to 2022
($ in thousands)
Provision for income taxes$30,473 $36,052 (15.5)%
Percentage of income before income taxes25.7 %24.6 %
Our provision for income taxes consists of our current and deferred tax expense resulting from our income earned in domestic and international jurisdictions.
Our provision for income taxes decreased in the three months ended February 28, 2023, compared to the three months ended February 28, 2022, primarily due to a decrease in income before taxes. The effective tax rate for the three months ended February 28, 2023 increased compared to the three months ended February 28, 2022 primarily due to the change in mix of income earned in different tax jurisdictions between periods.
34



Certain Non-GAAP Financial Information