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Schedule II Valuation and Qualifying Accounts (Details) (Allowance for Doubtful Accounts, USD $)
In Millions, unless otherwise specified
12 Months Ended
Dec. 31, 2014
Dec. 31, 2013
Dec. 31, 2012
Allowances for Doubtful Accounts      
Balance at Beginning of Year $ 312us-gaap_ValuationAllowancesAndReservesBalance $ 406us-gaap_ValuationAllowancesAndReservesBalance $ 421us-gaap_ValuationAllowancesAndReservesBalance
Provisions/Charges to Income 220us-gaap_ValuationAllowancesAndReservesChargedToCostAndExpense 163us-gaap_ValuationAllowancesAndReservesChargedToCostAndExpense 343us-gaap_ValuationAllowancesAndReservesChargedToCostAndExpense
Amounts Charged Off and Other Deductions (222)us-gaap_ValuationAllowancesAndReservesRecoveries (257)us-gaap_ValuationAllowancesAndReservesRecoveries (358)us-gaap_ValuationAllowancesAndReservesRecoveries
Balance at End of Year 310us-gaap_ValuationAllowancesAndReservesBalance 312us-gaap_ValuationAllowancesAndReservesBalance 406us-gaap_ValuationAllowancesAndReservesBalance
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Allowances for Doubtful Accounts      
Amounts Charged Off and Other Deductions   $ (178)us-gaap_ValuationAllowancesAndReservesRecoveries
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