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Revenue
9 Months Ended
Sep. 30, 2022
Revenue  
Revenue

2. Revenue

Disaggregation of Revenue

The Company generates revenue in its Vertical Software segment from (1) software and service subscription fees received for continued access to and transactions processed using owned software platforms by individual contractors, small business service providers and large enterprise service providers, (2) move-related transactions for a variety of services when end customers are connected with service providers primarily related to moving or settling into a new home, and (3) post-move transactions for the delivery of leads to service providers who primarily support the continued maintenance of the home.

The revenue generated by the Company’s Insurance segment is primarily from the sale of its own written insurance and warranty policies or third-party policies via its agency. This revenue includes insurance and warranty premiums earned over the life of the policy, reinsurance profit share, policy fees, commissions earned at the time it is put in force or ceded.

Total revenues consisted of the following:

Three Months Ended September 30, 

Nine Months Ended September 30, 

2022

2021

2022

2021

Vertical Software segment

Software and service subscriptions

$

17,529

$

15,238

$

55,165

$

38,716

Move-related transactions (excluding insurance)

21,569

21,576

51,155

46,742

Post-move transactions

5,365

5,473

15,644

16,171

Total Vertical Software segment revenue

44,463

42,287

121,964

101,629

Insurance segment

Insurance and warranty premiums, commissions and policy fees(1)

30,903

20,482

86,732

39,223

Total Insurance segment revenue

30,903

20,482

86,732

39,223

Total revenue

$

75,366

$

62,769

$

208,696

$

140,852

(1) Revenue recognized during the three and nine months ended September 30, 2022, includes revenue of $19.1 million and $56.4 million, respectively, which is accounted for separately from the revenue from contracts with customers. Revenue recognized during the three and nine months ended September 30, 2021, includes revenue of $11.2 million and $19.9 million, respectively, which is accounted for separately from the revenue from contracts with customers.

Contracts with Customers

Contract Assets - Insurance Commissions Receivable

A summary of the activity impacting the contract assets during the nine months ended September 30, 2022, is presented below:

    

Contract Assets

Balance at December 31, 2021

$

9,384

Estimated lifetime value of commissions on insurance policies sold by carriers

 

7,580

Cash receipts

 

(2,748)

Balance at September 30, 2022

$

14,216

As of September 30, 2022, $2.3 million of contract assets are expected to be collected within the next 12 months and therefore are included in current accounts receivable on the condensed consolidated balance sheets. The remaining $11.9 million of contract assets are expected to be collected in the following periods and are included in long-term insurance commissions receivable on the condensed consolidated balance sheets.

Contract Liabilities — Refundable Customer Deposits

A summary of the activity impacting the contract liabilities during the nine months ended September 30, 2022, is presented below:

Contract 

    

Liabilities

Balance at December 31, 2021

 

$

15,274

Additions to contract liabilities

 

25,952

Contract liabilities transferred to revenue

(21,359)

Balance at September 30, 2022

$

19,867

As of September 30, 2022, $19.9 million in contract liabilities related to refundable customer deposits received in advance of warranty services provided, are included in current refundable customer deposits on the consolidated balance sheets because the policyholder may cancel the policy at any time and receive a pro-rated refund. If the policies are not canceled, the balance is expected to be transferred to revenue over the term of the policies, which is, on average, 19 months.

Deferred Revenue

Timing may differ between the satisfaction of performance obligations and the collection of amounts from customers. Liabilities are recorded for amounts that are collected in advance of the satisfaction of performance obligations. To the extent the amounts relate to services or coverage performed by the Company over time, these liabilities are classified as deferred revenue. If the amounts collected are related to a point in time obligation which has yet to be performed, these liabilities are classified as refundable customer deposits.

A summary of the activity impacting deferred revenue balances during the three and nine months ended September 30, 2022, is presented below:

Vertical Software

Insurance

Total

    

Deferred Revenue

Deferred Revenue

Deferred Revenue

Balance at December 31, 2021

$

3,814

$

197,271

$

201,085

Revenue recognized(1)

 

(5,279)

(91,994)

 

(97,273)

Additional amounts deferred

 

5,722

89,323

 

95,045

Balance at March 31, 2022

4,257

194,600

198,857

Revenue recognized(1)

 

(6,027)

(97,654)

 

(103,681)

Additional amounts deferred

 

5,815

136,728

 

142,543

Impact of acquisitions

 

196

 

5,510

 

5,706

Balance at June 30, 2022

4,241

239,184

243,425

Revenue recognized(1)

(5,674)

(112,911)

(118,585)

Additional amounts deferred

5,733

147,043

152,776

Balance at September 30, 2022

$

4,300

$

273,316

$

277,616

(1)In the table above, revenue recognized on earned premiums related to the insurance segment is presented as the gross amount from policy holders excluding the impact of ceded premiums. On the unaudited condensed statements of operations for the three and nine months ended September 30, 2022, earned premiums are presented net of ceded premiums of $94.0 million and $248.8 million, respectively.

Remaining Performance Obligations

Contracts with customers include $4.3 million related to performance obligations that will be satisfied at a later date. These amounts primarily include performance obligations that are recorded in the condensed consolidated balance sheets as deferred revenue.

The amount of the transaction price allocated to performance obligations to be satisfied at a later date, which is not recorded in the condensed consolidated balance sheets, is immaterial as of September 30, 2022, and December 31, 2021.

The Company has applied the practical expedients provided for in the accounting standards, and does not present revenue related to unsatisfied performance obligations for (i) contracts with an original expected length of one year or less, (ii) contracts with variable consideration that is allocated entirely to unsatisfied performance obligations or to a wholly unsatisfied promise accounted for under the series guidance, and (iii) contracts for which the Company recognizes revenue at the amount which it has the right to invoice for services performed. Additionally, the Company excludes amounts related to performance obligations that are billed and recognized as they are delivered.