During fiscal year 2024, the Company implemented restructuring plans as a result of the overall reorganization.

During fiscal year 2024, the Company offered a VERP to certain eligible U.S.-based employees. During the year ended December 31, 2024, the Company recorded $20.1 million of settlement charges and special termination benefits in “Selling, general, and administrative expenses” in the Consolidated Statements of Operations and Comprehensive Loss.

In September 2024, the Company announced a cost savings program to improve operational performance and align cost structures consistent with revenue levels associated with business changes, which includes termination benefits associated with a reduction-in-force substantially completed in fiscal year 2024. During the year ended December 31, 2024, the Company recorded $9.9 million of settlement charges and special termination benefits in “Selling, general, and administrative expenses” in the Consolidated Statements of Operations and Comprehensive Loss.

As of December 31, 2024, $14.1 million of the Company’s restructuring charges were included in “Other accrued expenses” in the Consolidated Balance Sheets.

The following table summarizes the Company’s restructuring activity:


(in thousands)	2024 RIF			2024 VERP			Total
Balance at January 1, 2024	$	—		$	—		$	—
Charges		9,931			20,120			30,051
Cash payments		(7,644	)		(8,339	)		(15,983	)
Balance at December 31, 2024	$	2,287		$	11,781		$	14,068

The following table summarizes the Company’s restructuring expense by segment:


(in thousands)	Year Ended December 31, 2024
Branded Services	$	19,343
Experiential Services		4,368
Retailer Services		6,340
Total restructuring expenses	$	30,051