Segment Information (FY) (Tables)

9 Months Ended

12 Months Ended

Sep. 30, 2021

Dec. 31, 2020

Segment Reporting [Abstract]

Schedule of Segment Reporting Information

The following tables include a reconciliation of segment revenues, cost of revenues, and gross profits to loss before income taxes (in thousands):

	Three Months Ended September 30, 2021
	Print			Software and Payments			All other			Consolidated
Revenues:
Subscription and transaction	$	4,367		$	26,009		$	—		$	30,376
Services and other		—			—			2,356			2,356
Subscription, transaction, and services		4,367			26,009			2,356			32,732
Reimbursable costs		8,625			—			—			8,625
Total revenues		12,992			26,009			2,356			41,357
Cost of Revenues:
Cost of subscription, transaction, and services revenue		1,706			3,833			3,829			9,368
Cost of reimbursable costs		8,625			—			—			8,625
Total cost of revenues		10,331			3,833			3,829			17,993
Gross profit:
Total segment gross profit (loss)	$	2,661		$	22,176		$	(1,473	)	$	23,364
Total segment gross margin		20	%		85	%		(63	)%		56	%
Subscription, transaction, and services gross margin		61	%		85	%		(63	)%		71	%
Unallocated amounts:
Sales, marketing, research, development, and administrative expenses											(33,601	)
Depreciation and amortization											(1,205	)
Interest, loss on extinguishment of debt, changes in fair value of financial instruments, and other income (expenses)											275
Loss before income taxes										$	(11,167	)

	Three Months Ended September 30, 2020
	Print			Software and Payments			All other			Consolidated
Revenues:
Subscription and transaction	$	4,724		$	21,406		$	—		$	26,130
Services and other		—			—			2,678			2,678
Subscription, transaction, and services		4,724			21,406			2,678			28,808
Reimbursable costs		9,486			—			—			9,486
Total revenues		14,210			21,406			2,678			38,294
Cost of Revenues:
Cost of subscription, transaction, and services revenue		2,064			3,447			3,066			8,577
Cost of reimbursable costs		9,486			—			—			9,486
Total cost of revenues		11,550			3,447			3,066			18,063
Gross profit:
Total segment gross profit (loss)	$	2,660		$	17,959		$	(388	)	$	20,231
Total segment gross margin		19	%		84	%		(14	)%		53	%
Subscription, transaction, and services gross margin		56	%		84	%		(14	)%		70	%
Unallocated amounts:
Sales, marketing, research, development, and administrative expenses											(19,949	)
Depreciation and amortization											(1,402	)
Interest, loss on extinguishment of debt, changes in fair value of financial instruments, and other expenses											(1,562	)
Loss before income taxes										$	(2,682	)

	Nine Months Ended September 30, 2021
	Print			Software and Payments			All other			Consolidated
Revenues:
Subscription and transaction	$	13,355		$	76,276		$	—		$	89,631
Services and other		—			—			7,809			7,809
Subscription, transaction, and services		13,355			76,276			7,809			97,440
Reimbursable costs		26,085			—			—			26,085
Total revenues		39,440			76,276			7,809			123,525
Cost of revenues:
Cost of subscription, transaction, and services revenue		5,532			11,224			11,225			27,981
Cost of reimbursable costs		26,085			—			—			26,085
Total cost of revenues		31,617			11,224			11,225			54,066
Gross profit:
Total segment gross profit (loss)	$	7,823		$	65,052		$	(3,416	)	$	69,459
Total segment gross margin		20	%		85	%		(44	)%		56	%
Subscription, transaction, and services gross margin		59	%		85	%		(44	)%		71	%
Unallocated amounts:
Sales, marketing, research, development, and administrative expenses											(97,708	)
Depreciation and amortization											(3,924	)
Interest, loss on extinguishment of debt, changes in fair value of financial instruments, and other expenses											(12,421	)
Loss before income taxes										$	(44,594	)

	Nine Months Ended September 30, 2020
	Print			Software and Payments			All other			Consolidated
Revenues:
Subscription and transaction	$	13,958		$	59,107		$	—		$	73,065
Services and other		—			—			5,913			5,913
Subscription, transaction, and services		13,958			59,107			5,913			78,978
Reimbursable costs		28,052			—			—			28,052
Total revenues		42,010			59,107			5,913			107,030
Cost of Revenues:
Cost of subscription, transaction, and services revenue		6,573			9,440			8,087			24,100
Cost of reimbursable costs		28,052			—			—			28,052
Total cost of revenues		34,625			9,440			8,087			52,152
Gross profit:
Total segment gross profit (loss)	$	7,385		$	49,667		$	(2,174	)	$	54,878
Total segment gross margin		18	%		84	%		(37	)%		51	%
Subscription, transaction, and services gross margin		53	%		84	%		(37	)%		69	%
Unallocated amounts:
Sales, marketing, research, development, and administrative expenses											(59,781	)
Depreciation and amortization											(4,223	)
Interest, loss on extinguishment of debt, changes in fair value of financial instruments, and other expenses											(3,438	)
Loss before income taxes										$	(12,564	)

The Company’s segment information is as follows:

	December 31, 2020
	Print			Software and Payments			All other			Total
Revenues:
Subscription and transaction	$	18,445		$	81,164		$	—		$	99,609
Services and other		—			—			8,960			8,960
Subscription, transaction and services		18,445			81,164			8,960			108,569
Reimbursable costs		37,116			—			—			37,116
Total revenues		55,561			81,164			8,960			145,685
Cost of Revenues:
Cost of subscription, transaction and services revenue		8,492			12,571			11,468			32,531
Cost of reimbursable costs		37,116			—			—			37,116
Total cost of revenues, excluding depreciation and amortization		45,608			12,571			11,468			69,647
Segment gross profit - subscription, transaction and services		9,953			68,593			(2,508	)		76,038
Segment gross profit - reimbursable costs		—			—			—			—
Total segment gross profit, excluding depreciation and amortization	$	9,953		$	68,593		$	(2,508	)	$	76,038
Total segment gross margin, excluding depreciation and amortization		17.90	%		84.50	%		(28.00	)%		52.20	%
Segment gross margin - subscription, transaction and services		54.00	%		84.50	%		(28.00	)%		70.00	%
Unallocated amounts:
Sales and marketing										$	23,420
Research and development											36,468
General and administrative											22,188
Depreciation and amortization											5,624
Interest income											(18	)
Interest expense											4,661
Other (income)/expense, net											518
Loss before income taxes										$	(16,823	)

	December 31, 2019
	Print			Software and Payments			All other			Total
Revenues:
Subscription and transaction	$	20,612		$	68,864		$	—		$	89,476
Services and other		—			—			6,984			6,984
Subscription, transaction and services		20,612			68,864			6,984			96,460
Reimbursable costs		40,008			—			—			40,008
Total revenues		60,620			68,864			6,984			136,468
Cost of Revenues:
Cost of subscription, transaction and services revenue		9,642			11,900			10,473			32,015
Cost of reimbursable costs		40,008			—			—			40,008
Total cost of revenues, excluding depreciation and amortization		49,650			11,900			10,473			72,023
Segment gross profit - subscription, transaction and services		10,970			56,964			(3,489	)		64,445
Segment gross profit - reimbursable costs		—			—			—			—
Total segment gross profit, excluding depreciation and amortization	$	10,970		$	56,964		$	(3,489	)	$	64,445
Total segment gross margin, excluding depreciation and amortization		18.1	%		82.7	%		(50.0	)%		47.2	%
Segment gross margin - subscription, transaction and services		53.2	%		82.7	%		(50.0	)%		66.8	%
Unallocated amounts:
Sales and marketing										$	22,098
Research and development											34,285
General and administrative											23,297
Depreciation and amortization											5,881
Interest income											(1	)
Interest expense											1,507
Other (income)/expense, net											21
Loss before income taxes										$	(22,643	)

	December 31, 2018
	Print			Software and Payments			All other			Total
Revenues:
Subscription and transaction	$	21,120		$	53,605		$	—		$	74,725
Services and other		—			—			4,846			4,846
Subscription, transaction and services		21,120			53,605			4,846			79,571
Reimbursable costs		40,944			—			—			40,944
Total revenues		62,064			53,605			4,846			120,515
Cost of Revenues:
Cost of subscription, transaction and services revenue		10,517			8,271			7,779			26,567
Cost of reimbursable costs		40,944			—			—			40,944
Total cost of revenues, excluding depreciation and amortization		51,461			8,271			7,779			67,511
Segment gross profit - subscription, transaction and services		10,603			45,334			(2,933	)		53,004
Segment gross profit - reimbursable costs		—			—			—			—
Total segment gross profit, excluding depreciation and amortization	$	10,603		$	45,334		$	(2,933	)	$	53,004
Total segment gross margin, excluding depreciation and amortization		17.1	%		84.6	%		(60.5	)%		44.0	%
Segment gross margin - subscription, transaction and services		50.2	%		84.6	%		(60.5	)%		67.0	%
Unallocated amounts:
Sales and marketing										$	21,677
Research and development											23,606
General and administrative											18,743
Depreciation and amortization											6,040
Interest income											(136	)
Interest expense											814
Other (income)/expense, net											422
Loss before income taxes										$	(18,162	)