Segment Information (FY) (Tables)

3 Months Ended

12 Months Ended

Mar. 31, 2021

Dec. 31, 2020

Segment Information [Abstract]

Schedule of Segment Reporting Information

The Company’s segment information is as follows:

	March 31, 2021
	Print		Software and Payments		All other		Total
Revenues:
Subscription and transaction	$	4,498	$	25,685	$	—	$	30,183
Services and other		—		—		2,936		2,936
Subscription, transaction and services		4,498		25,685		2,936		33,119
Reimbursable costs		8,817		—		—		8,817
Total revenues		13,315		25,685		2,936		41,936
Cost of Revenues:
Cost of subscription, transaction and services revenue		1,926		3,711		3,616		9,253
Cost of reimbursable costs		8,817		—		—		8,817
Total cost of revenues, excluding depreciation and amortization		10,743		3,711		3,616		18,070
Segment gross profit - subscription, transaction and services		2,572		21,974		(680		23,866
Segment gross profit - reimbursable costs		—		—		—		—
Total segment gross profit, excluding depreciation and amortization	$	2,572	$	21,974	$	(680	$	23,866
Total segment gross margin, excluding depreciation and amortization		19.3		85.6		(23.2		56.9	%
Segment gross margin - subscription, transaction and services		57.2		85.6		(23.2		72.1	%
Unallocated amounts:
Sales and marketing							$	8,936
Research and development								10,993
General and administrative								12,450
Depreciation and amortization								1,360
Interest income								(103	)
Interest expense and loss on extinguishment of debt								2,942
Change in fair value and other income (expense), net								9,990
Loss before income taxes							$	(22,702	)

	March 31, 2020
	Print		Software and Payments		All other		Total
Revenues:
Subscription and transaction	$	4,786	$	18,339	$	—	$	23,125
Services and other		—		—		1,399		1,399
Subscription, transaction and services		4,786		18,339		1,399		24,524
Reimbursable costs		9,621		—		—		9,621
Total revenues		14,407		18,339		1,399		34,145
Cost of Revenues:
Cost of subscription, transaction and services revenue		2,211		3,114		2,565		7,890
Cost of reimbursable costs		9,621		—		—		9,621
Total cost of revenues, excluding depreciation and amortization		11,832		3,114		2,565		17,511
Segment gross profit - subscription, transaction and services		2,575		15,225		(1,166		16,634
Segment gross profit - reimbursable costs		—		—		—		—
Total segment gross profit, excluding depreciation and amortization	$	2,575	$	15,225	$	(1,166	$	16,634
Total segment gross margin, excluding depreciation and amortization		17.9		83.0		(83.3		48.7	%
Segment gross margin - subscription, transaction and services		53.8		83.0		(83.3		67.8	%
Unallocated amounts:
Sales and marketing							$	6,422
Research and development								9,384
General and administrative								5,248
Depreciation and amortization								1,411
Interest income								(16	)
Interest expense and loss on extinguishment of debt								1,183
Change in fair value and other income (expense), net								19
Loss before income taxes							$	(7,017	)

The Company’s segment information is as follows:

	December 31, 2020
	Print		Software and Payments		All other		Total
Revenues:
Subscription and transaction	$	18,445	$	81,164	$	—	$	99,609
Services and other		—		—		8,960		8,960
Subscription, transaction and services		18,445		81,164		8,960		108,569
Reimbursable costs		37,116		—		—		37,116
Total revenues		55,561		81,164		8,960		145,685
Cost of Revenues:
Cost of subscription, transaction and services revenue		8,492		12,571		11,468		32,531
Cost of reimbursable costs		37,116		—		—		37,116
Total cost of revenues, excluding depreciation and amortization		45,608		12,571		11,468		69,647

	December 31, 2020
	Print			Software and Payments			All other			Total
Segment gross profit - subscription, transaction and services		9,953			68,593			(2,508	)		76,038
Segment gross profit - reimbursable costs		—			—			—			—
Total segment gross profit, excluding depreciation and amortization	$	9,953		$	68,593		$	(2,508	)	$	76,038
Total segment gross margin, excluding depreciation and amortization		17.9	%		84.5	%		(28.0	)%		52.2	%
Segment gross margin - subscription, transaction and services		54.0	%		84.5	%		(28.0	)%		70.0	%
Unallocated amounts:
Sales and marketing										$	23,420
Research and development											36,468
General and administrative											22,188
Depreciation and amortization											5,624
Interest income											(18	)
Interest expense											4,661
Other (income)/expense, net											518
Loss before income taxes											(16,823	)

	December 31, 2019
	Print			Software and Payments			All other			Total
Revenues:
Subscription and transaction	$	20,612		$	68,864		$	—		$	89,476
Services and other		—			—			6,984			6,984
Subscription, transaction and services		20,612			68,864			6,984			96,460
Reimbursable costs		40,008			—			—			40,008
Total revenues		60,620			68,864			6,984			136,468
Cost of Revenues:
Cost of subscription, transaction and services revenue		9,642			11,900			10,473			32,015
Cost of reimbursable costs		40,008			—			—			40,008
Total cost of revenues, excluding depreciation and amortization		49,650			11,900			10,473			72,023
Segment gross profit - subscription, transaction and services		10,970			56,964			(3,489	)		64,445
Segment gross profit - reimbursable costs		—			—			—			—
Total segment gross profit, excluding depreciation and amortization	$	10,970		$	56,964		$	(3,489	)	$	64,445
Total segment gross margin, excluding depreciation and amortization		18.1	%		82.7	%		(50.0	)%		47.2	%
Segment gross margin - subscription, transaction and services		53.2	%		82.7	%		(50.0	)%		66.8	%

	December 31, 2019
	Print			Software and Payments			All other			Total
Unallocated amounts:
Sales and marketing										$	22,098
Research and development											34,285
General and administrative											23,297
Depreciation and amortization											5,881
Interest income											(1	)
Interest expense											1,507
Other (income)/expense, net											21
Loss before income taxes										$	(22,643	)
	December 31, 2018
	Print			Software and Payments			All other			Total
Revenues:
Subscription and transaction	$	21,120		$	53,605		$	—		$	74,725
Services and other		—			—			4,846			4,846
Subscription, transaction and services		21,120			53,605			4,846			79,571
Reimbursable costs		40,944			—			—			40,944
Total revenues		62,064			53,605			4,846			120,515
Cost of Revenues:
Cost of subscription, transaction and services revenue		10,517			8,271			7,779			26,567
Cost of reimbursable costs		40,944			—			—			40,944
Total cost of revenues, excluding depreciation and amortization		51,461			8,271			7,779			67,511
Segment gross profit - subscription, transaction and services		10,603			45,334			(2,933	)		53,004
Segment gross profit - reimbursable costs		—			—			—			—
Total segment gross profit, excluding depreciation and amortization	$	10,603		$	45,334		$	(2,933	)	$	53,004
Total segment gross margin, excluding depreciation and amortization		17.1	%		84.6	%		(60.5	)%		44.0	%
Segment gross margin - subscription, transaction and services		50.2	%		84.6	%		(60.5	)%		67.0	%
Unallocated amounts:
Sales and marketing										$	21,677
Research and development											23,606
General and administrative											18,743
Depreciation and amortization											6,040
Interest income											(136	)
Interest expense											814
Other (income)/expense, net											422
Loss before income taxes										$	(18,162	)