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Property and Equipment, net (Q1) (Details) - USD ($)
3 Months Ended 12 Months Ended
Mar. 31, 2021
Mar. 31, 2020
Mar. 31, 2019
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Property, Plant and Equipment [Line Items]            
Property, plant and equipment, gross $ 32,751,000     $ 32,218,000 $ 30,455,000  
Less: accumulated depreciation and amortization (16,371,000)     (15,568,000) (12,170,000)  
Property and equipment, net of accumulated depreciation of $16,371 and $15,568, respectively 16,380,000     16,650,000 18,285,000  
Depreciation and amortization 1,360,000 $ 1,411,000   5,624,000 5,881,000 $ 6,040,000
Assets held under capital lease, accumulated amortization 3,576,000 3,519,000   3,519,000 3,183,000 2,854,000
Property and equipment, dispositions 0   $ 0 0 165,000 0
Property, Plant and Equipment            
Property, Plant and Equipment [Line Items]            
Depreciation and amortization 803,000 854,000        
Assets held under capital leases - computer, print and mail equipment and software            
Property, Plant and Equipment [Line Items]            
Property, plant and equipment, gross 3,784,000     3,752,000 3,746,000  
Computer, print and mail equipment            
Property, Plant and Equipment [Line Items]            
Property, plant and equipment, gross 8,293,000     7,998,000 7,043,000  
Depreciation and amortization 60,000 66,000        
Furniture and fixtures            
Property, Plant and Equipment [Line Items]            
Property, plant and equipment, gross 4,073,000     4,073,000 4,040,000  
Leasehold improvements            
Property, Plant and Equipment [Line Items]            
Property, plant and equipment, gross 12,133,000     12,120,000 12,071,000 $ 5,700,000
Software            
Property, Plant and Equipment [Line Items]            
Property, plant and equipment, gross 1,437,000     1,437,000 1,349,000  
Depreciation and amortization 60,000 $ 75,000        
Vehicles            
Property, Plant and Equipment [Line Items]            
Property, plant and equipment, gross 115,000     115,000 115,000  
Internal software development            
Property, Plant and Equipment [Line Items]            
Property, plant and equipment, gross 2,759,000     2,644,000 2,067,000  
Construction in progress            
Property, Plant and Equipment [Line Items]            
Property, plant and equipment, gross $ 157,000     $ 79,000 $ 24,000