XML 23 R9.htm IDEA: XBRL DOCUMENT v3.24.2.u1
Revenue, Accounts Receivable and Significant Customers
6 Months Ended
Jun. 30, 2024
Revenue From Contract With Customer, Accounts Receivable, And Concentration Risk [Abstract]  
Revenue, Accounts Receivable and Significant Customers Revenue, Accounts Receivable and Significant Customers
The Company derives nearly all of its revenue through a recurring subscription model. The Company enters into contracts with its customers that typically have an initial term of one year. Most customers are invoiced in advance and must generally pay an upfront implementation fee. The upfront implementation fee is deferred and recognized over the initial contract term and any customer prepayments are deferred and included in the accompanying consolidated balance sheets in deferred revenue. Revenues are recognized over time as we provide our services to our customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services.
Changes in the contract liability, which solely includes deferred revenue, were as follows:

Six Months Ended June 30, 2024Year Ended December 31, 2023
Balance, beginning of period$8,963 $7,254 
Deferral of revenue23,687 42,846 
Recognition of unearned revenue(23,748)(41,137)
Balance, end of period$8,902 $8,963 

Deferred revenues consist of billings or payments received in advance of revenue recognized for the Company’s services, as described above, and are recognized as revenue when earned. The Company has an unconditional right to payment under a non-cancellable contract before it transfers services to its customer.
The Company’s accounts receivable are derived from contracts with customers located in the U.S. Significant customers generating more than 10% of the Company's revenue during the period indicated or for which accounts receivable balance was more than 10% of the total accounts receivable balance were as follows:
Percent of Revenue for Three Months Ended June 30,Percent of Revenue for Six Months Ended June 30,
2024202320242023
Customer A30 %21 %30 %19 %
Customer B11 %14 %11 %14 %
Customer C10 %12 %10 %12 %
Percent of Accounts Receivable
June 30, 2024December 31, 2023
Customer A33 %35 %
Customer Cn/an/a
Customer Dn/a10 %
Customer En/an/a

The Company capitalizes sales commissions incurred to obtain a revenue contract and amortizes such costs over 12 to 24 months. The Company amortized $171 thousand and $215 thousand of sales commissions in sales and marketing expense during the three months ended June 30, 2024 and 2023, respectively, and $308 thousand and $372 thousand during the six months ended June 30, 2024 and 2023.
The unamortized capitalized sales commissions included in prepaid expenses and other current assets was $441 thousand and $494 thousand as of June 30, 2024 and December 31, 2023, respectively. The unamortized capitalized sales commission included in deposits and other assets was $103 thousand and $153 thousand as of June 30, 2024 and December 31, 2023, respectively.