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Loan Sales and Servicing Activities - Summary of Mortgage Servicing Portfolio (Details) - USD ($)
$ in Thousands
Jun. 30, 2020
Dec. 31, 2019
Mortgage servicing portfolio    
Loans held for sale $ 4,672,171 $ 4,724,006
Total loans serviced 388,305,875 368,684,232
Delinquent loans:    
30 days 9,415,625 8,844,792
60 days 11,024,495 2,663,060
90 days or more - Not in foreclosure 25,858,170 4,345,074
90 days or more - In foreclosure 1,002,345 1,182,137
90 days or more - Foreclosed 75,422 107,736
Total delinquent mortgage loans 47,376,057 17,142,799
Bankruptcy 2,109,858 2,035,185
Delinquent loans in COVID-19 related forbearance    
30 days 5,503,616  
60 days 9,256,145  
90 days or more not in foreclosure 20,635,811  
Total delinquent loans in COVID-19 related forbearance 35,395,572  
Custodial funds managed by the Company 13,448,143 8,942,275
Servicing rights owned    
Mortgage servicing portfolio    
Loans held for sale 4,672,171 4,724,006
Total loans serviced 240,610,420 233,269,564
Delinquent loans:    
30 days 7,589,181 7,987,132
60 days 8,073,130 2,490,797
90 days or more - Not in foreclosure 20,428,946 4,070,482
90 days or more - In foreclosure 954,312 1,113,806
90 days or more - Foreclosed 18,596 18,315
Total delinquent mortgage loans 37,064,165 15,680,532
Bankruptcy 1,953,297 1,898,367
Delinquent loans in COVID-19 related forbearance    
30 days 4,289,993  
60 days 6,721,454  
90 days or more not in foreclosure 16,108,414  
Total delinquent loans in COVID-19 related forbearance 27,119,861  
Custodial funds managed by the Company 8,108,221 6,412,291
Contract servicing and subservicing    
Mortgage servicing portfolio    
Total loans serviced 147,695,455 135,414,668
Delinquent loans:    
30 days 1,826,444 857,660
60 days 2,951,365 172,263
90 days or more - Not in foreclosure 5,429,224 274,592
90 days or more - In foreclosure 48,033 68,331
90 days or more - Foreclosed 56,826 89,421
Total delinquent mortgage loans 10,311,892 1,462,267
Bankruptcy 156,561 136,818
Delinquent loans in COVID-19 related forbearance    
30 days 1,213,623  
60 days 2,534,691  
90 days or more not in foreclosure 4,527,397  
Total delinquent loans in COVID-19 related forbearance 8,275,711  
Custodial funds managed by the Company 5,339,922 2,529,984
Non affiliated entities    
Mortgage servicing portfolio    
Originated 182,319,317 168,842,011
Purchased 53,618,932 59,703,547
Total loans serviced, excluding loans held for sale 235,938,249 228,545,558
Non affiliated entities | Servicing rights owned    
Mortgage servicing portfolio    
Originated 182,319,317 168,842,011
Purchased 53,618,932 59,703,547
Total loans serviced, excluding loans held for sale 235,938,249 228,545,558
Affiliated entities    
Mortgage servicing portfolio    
Advised entities 147,695,455 135,414,668
Affiliated entities | Contract servicing and subservicing    
Mortgage servicing portfolio    
Advised entities $ 147,695,455 $ 135,414,668