Commitments and Contingencies - Restructuring Costs (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Restructuring Cost and Reserve [Line Items]
Restructuring charges	$ 2,626	$ 23,446
Cost of revenue | Subscription services
Restructuring Cost and Reserve [Line Items]
Restructuring charges	114	182
Cost of revenue | Professional services and other
Restructuring Cost and Reserve [Line Items]
Restructuring charges	0	710
Sales and marketing
Restructuring Cost and Reserve [Line Items]
Restructuring charges	1,376	19,491
Research and development
Restructuring Cost and Reserve [Line Items]
Restructuring charges	387	494
General and administrative
Restructuring Cost and Reserve [Line Items]
Restructuring charges	749	2,569
Employee Termination Benefits
Restructuring Cost and Reserve [Line Items]
Restructuring charges	2,626	22,266
Employee Termination Benefits | Cost of revenue | Subscription services
Restructuring Cost and Reserve [Line Items]
Restructuring charges	114	76
Employee Termination Benefits | Cost of revenue | Professional services and other
Restructuring Cost and Reserve [Line Items]
Restructuring charges	0	585
Employee Termination Benefits | Sales and marketing
Restructuring Cost and Reserve [Line Items]
Restructuring charges	1,376	18,965
Employee Termination Benefits | Research and development
Restructuring Cost and Reserve [Line Items]
Restructuring charges	387	448
Employee Termination Benefits | General and administrative
Restructuring Cost and Reserve [Line Items]
Restructuring charges	749	2,192
Lease Exit Costs
Restructuring Cost and Reserve [Line Items]
Restructuring charges	0	1,180
Lease Exit Costs | Cost of revenue | Subscription services
Restructuring Cost and Reserve [Line Items]
Restructuring charges	0	106
Lease Exit Costs | Cost of revenue | Professional services and other
Restructuring Cost and Reserve [Line Items]
Restructuring charges	0	125
Lease Exit Costs | Sales and marketing
Restructuring Cost and Reserve [Line Items]
Restructuring charges	0	526
Lease Exit Costs | Research and development
Restructuring Cost and Reserve [Line Items]
Restructuring charges	0	46
Lease Exit Costs | General and administrative
Restructuring Cost and Reserve [Line Items]
Restructuring charges	$ 0	$ 377