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Allowance for uncollectible agency fees - Roll-Forward of Allowance (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Jan. 01, 2019
Allowance for Doubtful Accounts Receivable [Roll Forward]      
Bad debt expense $ 725 $ 1,298  
Adjustments related to adoption of ASC 606     $ (1,358)
Agency Fees      
Allowance for Doubtful Accounts Receivable [Roll Forward]      
Beginning balance 242 182  
Adjusted balance     108
Bad debt expense 604 889  
Write offs (534) (829)  
Adjustments related to adoption of ASC 606     $ (134)
Ending balance $ 178 $ 242