Segment and geographic information - Schedule of Segment Reporting Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2025	Mar. 31, 2024
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 167,621	$ 152,123
Less:
Loss from operations	(4,156)	(21,109)
Adjustments and reconciling items:
Stock-based compensation	24,395	20,579
Reportable Segment
Less:
Loss from operations	(4,156)	(21,109)
Operating Segments | Reportable Segment
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	167,621	152,123
Less:
Adjusted cost of revenue	30,427	28,458
Adjusted sales and marketing expense	51,363	52,211
Adjusted research and development expense	28,339	27,612
Adjusted general and administrative expense	19,850	21,710
Loss from operations	37,642	22,132
Segment Reporting, Reconciling Item, Excluding Corporate Nonsegment | Reportable Segment
Adjustments and reconciling items:
Amortization expense	9,689	10,210
Stock-based compensation	24,395	20,579
Acquisition-related expense	2,054	2,388
Payroll taxes related to stock-based compensation	1,875	1,288
System transformation costs	3,229	1,869
Restructuring and other cost optimization charges	556	7,104
Extraordinary legal settlements and non-recurring litigation costs	$ 0	$ (197)