Summary of significant accounting policies - Schedule of Disaggregation of Revenue (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Disaggregation of Revenue [Line Items]
Total revenue	$ 627,399	$ 560,571	$ 478,776
SaaS subscription and support and maintenance | Recurring Revenue
Disaggregation of Revenue [Line Items]
Total revenue	592,592	521,269	430,613
On‑premise subscription | Recurring Revenue
Disaggregation of Revenue [Line Items]
Total revenue	20,999	21,750	24,394
Subscription revenue
Disaggregation of Revenue [Line Items]
Total revenue	613,591	543,019	455,007
Subscription revenue | Recurring Revenue
Disaggregation of Revenue [Line Items]
Total revenue	613,591	543,019	455,007
Professional services
Disaggregation of Revenue [Line Items]
Total revenue	13,562	16,325	19,025
Professional services | Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Total revenue	$ 13,562	16,325	19,025
Professional services | Minimum
Disaggregation of Revenue [Line Items]
Service performance period (in days)	1 day
Professional services | Maximum
Disaggregation of Revenue [Line Items]
Service performance period (in days)	2 days
Perpetual licenses
Disaggregation of Revenue [Line Items]
Total revenue	$ 246	1,227	4,744
Perpetual licenses | Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Total revenue	246	1,227	4,744
Non‑subscription revenue | Non-recurring Revenue
Disaggregation of Revenue [Line Items]
Total revenue	$ 13,808	$ 17,552	$ 23,769