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Segment and geographic information
 12 Months Ended
Dec. 31, 2024
Segment Reporting [Abstract]  
Segment and geographic information Segment and geographic information
Segment Information
Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment. The following table provides significant expenses included in segment operating income regularly provided to our CODM:
Years Ended December 31,
202420232022
(in thousands)
Revenue$627,399 $560,571 $478,776 
Less:
Adjusted cost of revenue (1)
114,639 100,439 88,734 
Adjusted sales and marketing expense (2)
212,491 215,923 183,352 
Adjusted research and development expense (3)
111,446 109,303 94,173 
Adjusted general and administrative expense (4)
85,757 89,523 86,587 
Segment operating income103,066 45,383 25,930 
Adjustments and reconciling items:
Amortization expense40,022 42,878 48,159 
Stock-based compensation97,390 101,000 109,170 
Acquisition-related expense5,262 7,361 4,643 
Acquisition-related earnout— — 694 
Offering costs872 — 124 
Payroll taxes related to stock-based compensation2,947 2,608 2,014 
System transformation costs16,049 4,833 — 
Restructuring charges9,742 1,393 — 
Extraordinary legal settlements and non-recurring litigation costs
(122)559 — 
Consolidated operating loss$(69,096)$(115,249)$(138,874)
(1) Adjusted cost of revenue includes cost of revenue in accordance with GAAP adjusted for amortization expense, stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges.
(2) Adjusted sales and marketing expense includes sales and marketing expense in accordance with GAAP adjusted for stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges.
(3) Adjusted research and development expense includes research and development expense in accordance with GAAP adjusted for stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges.
(4) Adjusted general and administrative expense includes general and administrative expense in accordance with GAAP adjusted for stock-based compensation expense, acquisition-related expense, acquisition-related earnout, offering costs, payroll taxes related to stock-based compensation, system transformation costs, restructuring charges, and extraordinary legal settlements and non-recurring litigation costs.
Our CODM does not review segment asset information for purposes of making operating decisions, assessing financial performance, or allocating resources.
Geographic Information
Revenue by geographic region as determined based on the location where the sale originated were as follows:
Years Ended December 31,
202420232022
(in thousands)
The Americas (1)
$413,704 $377,890 $330,704 
Europe, the Middle East, India, and Africa162,894 140,224 113,861 
Asia Pacific50,801 42,457 34,211 
$627,399 $560,571 $478,776 
(1) The vast majority of our Americas revenue comes from the U.S.
Long-lived assets, which include equipment and leasehold improvements, net and operating lease ROU assets for purposes of this disclosure, by geographic region were as follows:
December 31,
20242023
(in thousands)
The Americas$19,784 $21,489 
Europe, the Middle East, India, and Africa9,447 3,150 
Asia Pacific7,080 8,206 
$36,311 $32,845 
The U.S. held 54% and 65% of the total long-lived assets as of December 31, 2024 and 2023, respectively.