Segment and geographic information - Schedule of Segment Reporting Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 627,399	$ 560,571	$ 478,776
Less:
Loss from operations	(69,096)	(115,249)	(138,874)
Adjustments and reconciling items:
Stock-based compensation	97,390	101,000	109,170
Restructuring charges	9,407
Reportable Segment
Less:
Loss from operations	(69,096)	(115,249)	(138,874)
Operating Segments | Reportable Segment
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	627,399	560,571	478,776
Less:
Adjusted cost of revenue	114,639	100,439	88,734
Adjusted sales and marketing expense	212,491	215,923	183,352
Adjusted research and development expense	111,446	109,303	94,173
Adjusted general and administrative expense	85,757	89,523	86,587
Loss from operations	103,066	45,383	25,930
Adjustments and reconciling items | Reportable Segment
Adjustments and reconciling items:
Amortization expense	40,022	42,878	48,159
Stock-based compensation	97,390	101,000	109,170
Acquisition-related expense	5,262	7,361	4,643
Acquisition-related earnout	0	0	694
Offering costs	872	0	124
Payroll taxes related to stock-based compensation	2,947	2,608	2,014
System transformation costs	16,049	4,833	0
Restructuring charges	9,742	1,393	0
Extraordinary legal settlements and non-recurring litigation costs	$ (122)	$ 559	$ 0