Stock-based compensation - Schedule of Share-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2024	Jun. 30, 2023	Jun. 30, 2024	Jun. 30, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 26,283	$ 30,183	$ 46,862	$ 49,733
Cost of revenue: | Subscription
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	2,983	2,715	5,611	4,982
Cost of revenue: | Services
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	451	323	863	632
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	8,285	9,076	14,674	16,575
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	6,969	6,401	12,400	11,434
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 7,595	$ 11,668	$ 13,314	$ 16,110