10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

_________________________________________________

FORM 10-Q

_________________________________________________

☒	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the quarterly period ended September 30, 2023

OR

☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the transition period from                 to

Commission File Number: 001-39399

JAMF HOLDING CORP.

(Exact name of registrant as specified in its charter)

Delaware (State or other jurisdiction of incorporation or organization) 82-3031543 (I.R.S. Employer Identification No.)

100 Washington Ave S, Suite 1100

Minneapolis, MN 55401

(Address of principal executive offices)

(612) 605-6625

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol	Name of each exchange on which registered
Common Stock, $0.001 par value per share	JAMF	The NASDAQ Stock Market LLC

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer ☒	Accelerated filer ☐	Non-accelerated filer ☐
Smaller reporting company ☐		Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

On October 24, 2023, the registrant had 125,795,772 shares of common stock, $0.001 par value, outstanding.

JAMF HOLDING CORP.

TABLE OF CONTENTS

		PAGE
PART I.	FINANCIAL INFORMATION	4
Item 1.	Financial Statements (unaudited)	4
	Condensed Consolidated Balance Sheets — September 30, 2023 and December 31, 2022	4
	Condensed Consolidated Statements of Operations — Three and Nine Months Ended September 30, 2023 and 2022	5
	Condensed Consolidated Statements of Comprehensive Loss — Three and Nine Months Ended September 30, 2023 and 2022	6
	Condensed Consolidated Statements of Stockholders’ Equity — Three and Nine Months Ended September 30, 2023 and 2022	7
	Condensed Consolidated Statements of Cash Flows — Nine Months Ended September 30, 2023 and 2022	9
	Notes to Condensed Consolidated Financial Statements	11
	Note 1. Basis of presentation and description of business	11
	Note 2. Summary of significant accounting policies	12
	Note 3. Financial instruments fair value	13
	Note 4. Acquisitions	15
	Note 5. Goodwill and other intangible assets	19
	Note 6. Leases	20
	Note 7. Commitments and contingencies	21
	Note 8. Debt	21
	Note 9. Share-based compensation	22
	Note 10. Net loss per share	25
	Note 11. Income taxes	26
	Note 12. Related party transactions	26
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	30
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	46
Item 4.	Controls and Procedures	46
PART II.	OTHER INFORMATION	48
Item 1.	Legal Proceedings	48
Item 1A.	Risk Factors	48
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	48
Item 3.	Defaults Upon Senior Securities	48
Item 4.	Mine Safety Disclosures	48
Item 5.	Other Information	48
Item 6.	Exhibits	49
Signatures		50

2

GLOSSARY

We use acronyms, abbreviations, and other defined terms throughout this quarterly report on Form 10-Q. These terms are defined below. Jamf Holding Corp. and its wholly owned subsidiaries, collectively, are referred to as the “Company,” “we,” “us,” or “our.”

Term	Definition
2017 Option Plan	2017 Stock Option Plan
2020 Credit Agreement	Credit agreement dated July 27, 2020, as amended, supplemented, or modified
2020 Plan	Jamf Holding Corp. Omnibus Incentive Plan
2020 Revolving Credit Facility	Revolving credit facility available under the 2020 Credit Agreement
2021 ESPP	Jamf Holding Corp. 2021 Employee Stock Purchase Plan
2026 Notes	Convertible Senior Notes due 2026
ARR	Annual Recurring Revenue
AWS	Amazon Web Services
ASC 606	ASC Topic 606, Revenue from Contracts with Customers
ASC 805	ASC Topic 805, Business Combinations
ASC 850	ASC Topic 850, Related Party Disclosures
BYOD	Bring your own device
CEO	Chief executive officer
CODM	Chief operating decision maker
Credit Agreement Amendment	Amendment No. 2 to the 2020 Credit Agreement, effective April 7, 2023
Current Period ARR	ARR from the same cohort of customers used to calculate Prior Period ARR as of the current period end
dataJAR	Data Jar Ltd.
dataJAR Purchase Agreement	Share Purchase Agreement, dated as of July 13, 2023, entered into in connection with the acquisition of dataJAR
Digita	Digita Security LLC
EUR	Euro
Exchange Act	The Securities Exchange Act of 1934, as amended
GAAP	U.S. generally accepted accounting principles
GBP	British pound sterling
IT	Information technology
JNGF	Jamf Nation Global Foundation
LIBO Rate	London interbank offered rate
MSP	Managed services provider
Prior Period ARR	ARR from the cohort of all customers as of 12 months prior to period end
R&E	Research and experimental
RSU	Restricted stock unit
SaaS	Software-as-a-service
SAFE	Simple agreement for future equity
SEC	Securities and Exchange Commission
SMBs	Small-to-medium-sized businesses
Term SOFR	Forward-looking secured overnight financing rate
UK	United Kingdom
U.S.	United States
Vista	Vista Equity Partners, LLC and its affiliates
Wandera	Wandera, Inc.
ZecOps	ZecOps, Inc.
ZecOps Merger Agreement	Agreement and Plan of Merger, dated as of September 23, 2022 in connection with the acquisition of ZecOps

3

PART I.    FINANCIAL INFORMATION

Item 1.     Financial Statements

JAMF HOLDING CORP.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except share and per share amounts)

	September 30, 2023		December 31, 2022
	(Unaudited)
Assets
Current assets:
Cash and cash equivalents	$	227,619	$	224,338
Trade accounts receivable, net of allowances of $484 and $445 at September 30, 2023 and December 31, 2022, respectively	95,361		88,163
Income taxes receivable	678		465
Deferred contract costs	21,693		17,652
Prepaid expenses	15,938		14,331
Other current assets	10,733		6,097
Total current assets	372,022		351,046
Equipment and leasehold improvements, net	16,400		19,421
Goodwill	876,822		856,925
Other intangible assets, net	196,514		218,744
Deferred contract costs, non-current	48,871		39,643
Other assets	41,423		43,763
Total assets	$	1,552,052	$	1,529,542
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable	$	21,070	$	15,393
Accrued liabilities	68,088		67,051
Income taxes payable	1,018		486
Deferred revenue	311,138		278,038
Total current liabilities	401,314		360,968
Deferred revenue, non-current	58,616		68,112
Deferred tax liability, net	5,624		5,505
Convertible senior notes, net	366,374		364,505
Other liabilities	20,707		29,114
Total liabilities	852,635		828,204
Commitments and contingencies (Note 7)
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 shares authorized at September 30, 2023 and December 31, 2022; no shares issued and outstanding at September 30, 2023 and December 31, 2022	—		—
Common stock, $0.001 par value, 500,000,000 shares authorized at September 30, 2023 and December 31, 2022; 125,726,004 and 123,170,172 shares issued and outstanding at September 30, 2023 and December 31, 2022, respectively	126		123
Additional paid‑in capital	1,136,727		1,049,875
Accumulated other comprehensive loss	(36,051)		(39,951)
Accumulated deficit	(401,385)		(308,709)
Total stockholders’ equity	699,417		701,338
Total liabilities and stockholders’ equity	$	1,552,052	$	1,529,542

The accompanying notes are an integral part of these condensed consolidated financial statements.

4

JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(in thousands, except share and per share amounts)

(unaudited)

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Revenue:
Subscription	$	138,521	$	118,524	$	396,342	$	330,132
Services	3,956		5,216		12,594		14,187
License	148		817		990		4,134
Total revenue	142,625		124,557		409,926		348,453
Cost of revenue:
Cost of subscription (exclusive of amortization expense shown below)	25,009		22,334		72,354		62,870
Cost of services (exclusive of amortization expense shown below)	3,736		3,584		10,413		10,184
Amortization expense	3,494		5,277		10,102		15,760
Total cost of revenue	32,239		31,195		92,869		88,814
Gross profit	110,386		93,362		317,057		259,639
Operating expenses:
Sales and marketing	64,239		54,096		188,337		159,171
Research and development	34,704		30,799		101,501		89,584
General and administrative	35,896		30,061		100,298		103,994
Amortization expense	7,420		7,040		21,908		21,103
Total operating expenses	142,259		121,996		412,044		373,852
Loss from operations	(31,873)		(28,634)		(94,987)		(114,213)
Interest income (expense), net	1,687		45		4,453		(1,455)
Foreign currency transaction loss	(2,647)		(2,624)		(995)		(4,081)
Loss before income tax benefit (provision)	(32,833)		(31,213)		(91,529)		(119,749)
Income tax benefit (provision)	556		(89)		(1,147)		(321)
Net loss	$	(32,277)	$	(31,302)	$	(92,676)	$	(120,070)
Net loss per share, basic and diluted	$	(0.26)	$	(0.26)	$	(0.74)	$	(1.00)
Weighted‑average shares used to compute net loss per share, basic and diluted	125,537,246		121,014,325		124,455,109		120,188,587

The accompanying notes are an integral part of these condensed consolidated financial statements.

5

JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS

(in thousands)

(unaudited)

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
Net loss	$	(32,277)	$	(31,302)	$	(92,676)	$	(120,070)
Other comprehensive (loss) income:
Foreign currency translation adjustments	(7,694)		(26,510)		3,900		(56,218)
Total other comprehensive (loss) income	(7,694)		(26,510)		3,900		(56,218)
Comprehensive loss	$	(39,971)	$	(57,812)	$	(88,776)	$	(176,288)

The accompanying notes are an integral part of these condensed consolidated financial statements.

6

JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(in thousands, except share amounts)

(unaudited)

	Stock Class			Additional Paid‑In Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Stockholders’ Equity
	Common
	Shares	Amount
Three Months Ended September 30, 2023:
Balance, June 30, 2023	124,890,541	$	125	$	1,105,703	$	(28,357)	$	(369,108)	$	708,363
Exercise of stock options	370,564	—		2,675		—		—		2,675
Vesting of restricted stock units	464,899	1		—		—		—		1
Share‑based compensation	—	—		28,349		—		—		28,349
Foreign currency translation adjustments	—	—		—		(7,694)		—		(7,694)
Net loss	—	—		—		—		(32,277)		(32,277)
Balance, September 30, 2023	125,726,004	$	126	$	1,136,727	$	(36,051)	$	(401,385)	$	699,417
Three Months Ended September 30, 2022:
Balance, June 30, 2022	120,310,047	$	120	$	987,576	$	(37,574)	$	(256,176)	$	693,946
Exercise of stock options	476,637	—		3,139		—		—		3,139
Vesting of restricted stock units	553,401	—		—		—		—		—
Share‑based compensation	—	—		20,490		—		—		20,490
Foreign currency translation adjustments	—	—		—		(26,510)		—		(26,510)
Net loss	—	—		—		—		(31,302)		(31,302)
Balance, September 30, 2022	121,340,085	$	120	$	1,011,205	$	(64,084)	$	(287,478)	$	659,763

The accompanying notes are an integral part of these condensed consolidated financial statements.

7

JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (continued)

(in thousands, except share amounts)

(unaudited)

	Stock Class			Additional Paid‑In Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Stockholders’ Equity
	Common
	Shares	Amount
Nine Months Ended September 30, 2023:
Balance, December 31, 2022	123,170,172	$	123	$	1,049,875	$	(39,951)	$	(308,709)	$	701,338
Exercise of stock options	778,589	1		5,639		—		—		5,640
Vesting of restricted stock units	1,572,281	2		—		—		—		2
Issuance of common stock under the employee stock purchase plan	204,962	—		3,131		—		—		3,131
Share‑based compensation	—	—		78,082		—		—		78,082
Foreign currency translation adjustments	—	—		—		3,900		—		3,900
Net loss	—	—		—		—		(92,676)		(92,676)
Balance, September 30, 2023	125,726,004	$	126	$	1,136,727	$	(36,051)	$	(401,385)	$	699,417
Nine Months Ended September 30, 2022:
Balance, December 31, 2021	119,426,064	$	119	$	913,581	$	(7,866)	$	(167,408)	$	738,426
Exercise of stock options	747,410	1		4,681		—		—		4,682
Vesting of restricted stock units	1,036,161	—		—		—		—		—
Issuance of common stock under the employee stock purchase plan	130,450	—		3,419		—		—		3,419
Share‑based compensation	—	—		89,524		—		—		89,524
Foreign currency translation adjustments	—	—		—		(56,218)		—		(56,218)
Net loss	—	—		—		—		(120,070)		(120,070)
Balance, September 30, 2022	121,340,085	$	120	$	1,011,205	$	(64,084)	$	(287,478)	$	659,763

The accompanying notes are an integral part of these condensed consolidated financial statements.

8

JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

(unaudited)

	Nine Months Ended September 30,
	2023		2022
Operating activities
Net loss	$	(92,676)	$	(120,070)
Adjustments to reconcile net loss to cash provided by operating activities:
Depreciation and amortization expense	37,603		41,738
Amortization of deferred contract costs	15,565		12,091
Amortization of debt issuance costs	2,055		2,040
Non-cash lease expense	4,443		4,373
Provision for credit losses and returns	226		310
Share‑based compensation	78,082		89,524
Deferred tax benefit	(1,973)		(2,019)
Adjustment to contingent consideration	—		388
Other	584		4,603
Changes in operating assets and liabilities:
Trade accounts receivable	(6,512)		(15,125)
Income tax receivable/payable	267		688
Prepaid expenses and other assets	(6,838)		(3,351)
Deferred contract costs	(28,839)		(22,919)
Accounts payable	4,916		7,766
Accrued liabilities	(7,370)		2,872
Deferred revenue	20,512		59,922
Net cash provided by operating activities	20,045		62,831
Investing activities
Acquisitions, net of cash acquired	(18,797)		(4,023)
Purchases of equipment and leasehold improvements	(2,522)		(5,645)
Purchase of investments	(750)		(3,100)
Other	(14)		(151)
Net cash used in investing activities	(22,083)		(12,919)
Financing activities
Debt issuance costs	—		(50)
Cash paid for offering costs	—		(104)
Cash paid for contingent consideration	(206)		(4,588)
Payment of acquisition-related holdback	(277)		(200)
Proceeds from the exercise of stock options	5,640		4,682
Net cash provided by (used in) financing activities	5,157		(260)
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	(190)		(1,322)
Net increase in cash, cash equivalents, and restricted cash	2,929		48,330
Cash, cash equivalents, and restricted cash, beginning of period	231,921		177,150
Cash, cash equivalents, and restricted cash, end of period	$	234,850	$	225,480

The accompanying notes are an integral part of these condensed consolidated financial statements.

9

JAMF HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (continued)

(in thousands)

(unaudited)

	Nine Months Ended September 30,
	2023		2022
Supplemental disclosures of cash flow information:
Cash paid for:
Interest	$	704	$	683
Income taxes, net of refunds	2,807		1,630
Non-cash activities:
Employee stock purchase plan	3,131		3,419
Offering costs accrued but not paid	—		17
Operating lease assets obtained in exchange for operating lease liabilities	768		7,320
Purchases of equipment and leasehold improvements accrued but not paid	159		311
Reconciliation of cash, cash equivalents, and restricted cash within the condensed consolidated balance sheets to the amounts shown in the condensed consolidated statements of cash flows above:
Cash and cash equivalents	$	227,619	$	225,480
Restricted cash included in other current assets	3,631		—
Restricted cash included in other assets	3,600		—
Total cash, cash equivalents, and restricted cash	$	234,850	$	225,480

The accompanying notes are an integral part of these condensed consolidated financial statements.

10

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

Note 1. Basis of presentation and description of business

Description of business

We are the standard in managing and securing Apple at work, and we are the only company in the world that provides a complete management and security solution for an Apple-first environment that is designed to be enterprise secure, consumer simple, and protective of personal privacy. We help IT and security teams confidently protect the devices, data, and applications used by their workforce, while providing employees with consumer-simple, privacy-protecting technology. With Jamf’s software, devices can be deployed to employees brand new in the shrink-wrapped box, set up automatically and personalized at first power-on and administered continuously throughout the lifecycle of the device. Our customers are located throughout the world.

Basis of presentation and principles of consolidation

The accompanying condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP and applicable rules and regulations of the SEC regarding interim financial reporting. All intercompany accounts and transactions have been eliminated.

Unaudited interim condensed consolidated financial information

The interim condensed consolidated balance sheet as of September 30, 2023, the condensed consolidated statements of operations, of comprehensive loss, and of stockholders’ equity for the three and nine months ended September 30, 2023 and 2022, the condensed consolidated statements of cash flows for the nine months ended September 30, 2023 and 2022, and the related notes are unaudited. The condensed consolidated balance sheet as of December 31, 2022 was derived from our audited consolidated financial statements that were included in our Annual Report on Form 10-K for the year ended December 31, 2022, which was filed with the SEC on March 1, 2023. The accompanying unaudited condensed consolidated financial statements and related notes should be read in conjunction with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2022.

These unaudited interim condensed consolidated financial statements have been prepared on the same basis as the annual consolidated financial statements and, in management’s opinion, include all adjustments necessary for the fair presentation of the consolidated financial position, results of operations, and cash flows of the Company. All adjustments made were of a normal recurring nature. The results for the three and nine months ended September 30, 2023 are not necessarily indicative of the results to be expected for the year ending December 31, 2023 or for any future period.

Use of estimates

The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of right-of-use assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates.

11

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Segment and geographic information

Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment.

Revenue by geographic region as determined based on the location where the sale originated were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
The Americas (1)	$	95,469	$	86,687	$	276,720	$	241,816
Europe, the Middle East, India, and Africa	36,639		28,622		102,365		82,136
Asia Pacific	10,517		9,248		30,841		24,501
	$	142,625	$	124,557	$	409,926	$	348,453

(1) The vast majority of our Americas revenue comes from the U.S.

Note 2. Summary of significant accounting policies

The Company’s significant accounting policies are discussed in Note 2 to the consolidated financial statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2022. There have been no significant changes to these policies during the three and nine months ended September 30, 2023. The following describes the impact of certain policies.

Revenue recognition

The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606.

Disaggregation of Revenue

The Company separates revenue into subscription and non-subscription categories to disaggregate the revenue that is term-based and renewable from the revenue that is one-time in nature. Revenue from subscription and non-subscription contractual arrangements were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
SaaS subscription and support and maintenance	$	133,626	$	112,351	$	380,954	$	312,992
On‑premise subscription	4,895		6,173		15,388		17,140
Subscription revenue	138,521		118,524		396,342		330,132
Professional services	3,956		5,216		12,594		14,187
Perpetual licenses	148		817		990		4,134
Non‑subscription revenue	4,104		6,033		13,584		18,321
Total revenue	$	142,625	$	124,557	$	409,926	$	348,453

12

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance, and services in advance. Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Balance, beginning of the period	$	355,051	$	316,952	$	346,150	$	282,128
Acquisitions	3,230		—		3,230		—
Revenue earned	(114,780)		(96,542)		(250,724)		(199,357)
Deferral of revenue	127,803		120,820		272,274		258,459
Other (1)	(1,550)		—		(1,176)		—
Balance, end of the period	$	369,754	$	341,230	$	369,754	$	341,230

(1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.

There were no significant changes to our contract liabilities during the three and nine months ended September 30, 2023 and 2022 outside of our sales activities.

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancellable amounts to be invoiced. As of September 30, 2023, the Company had $477.4 million of remaining performance obligations, with 72% expected to be recognized as revenue over the succeeding 12 months, and the remainder generally expected to be recognized over the three years thereafter.

Deferred Contract Costs

Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, contract costs), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the condensed consolidated balance sheets when the period of benefit is determined to be greater than one year.

Total amortization of contract costs was $5.6 million and $4.2 million for the three months ended September 30, 2023 and 2022, respectively, and $15.6 million and $12.1 million for the nine months ended September 30, 2023 and 2022, respectively.

The Company periodically reviews these deferred contract costs to determine whether events or changes in circumstances have occurred that could affect the period of benefit of these deferred contract costs. There were no impairment losses recorded during the three and nine months ended September 30, 2023 and 2022.

Note 3. Financial instruments fair value

Assets and liabilities measured at fair value on a recurring basis

The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy.

In addition, the contingent consideration associated with the Digita acquisition was measured and recorded at fair value on a recurring basis. The estimated fair value of the contingent payments associated with the Digita acquisition was determined using a Monte Carlo simulation model, which used Level 3 inputs, including assumptions about the probability of

13

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

growth of subscription services and the related pricing of the services offered. Significant increases (decreases) in the probability of growth of subscription services as well as the related pricing of the services offered would have resulted in a higher (lower) fair value measurement. The Company made the final payment related to the contingent consideration in the first quarter of 2023. See Note 4 for more information.

The fair value of these financial instruments were as follows:

	September 30, 2023
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	140,201	$	—	$	—	$	140,201
Total cash equivalents	$	140,201	$	—	$	—	$	140,201

	December 31, 2022
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	132,306	$	—	$	—	$	132,306
Total cash equivalents	$	132,306	$	—	$	—	$	132,306
Liabilities
Contingent consideration:
Accrued liabilities	$	—	$	—	$	6,206	$	6,206
Total contingent consideration	$	—	$	—	$	6,206	$	6,206

The carrying value of accounts receivable and accounts payable approximate their fair value due to their short maturities and are excluded from the tables above.

The following table provides a summary of the changes in contingent consideration, which is classified as Level 3:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Balance, beginning of period	$	—	$	5,700	$	6,206	$	10,100
Total (gains) losses included in:
Net loss	—		200		—		388
Payments	—		—		(6,206)		(4,588)
Balance, end of period	$	—	$	5,900	$	—	$	5,900

The change in the fair value of the contingent consideration is included in general and administrative expenses in the condensed consolidated statements of operations. The adjustment for the three and nine months ended September 30, 2022 primarily reflected updated assumptions about the probability of growth of subscription services.

14

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Fair value measurements of other financial instruments

The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets:

	September 30, 2023				December 31, 2022
	Net Carrying Value		Estimated Fair Value		Net Carrying Value		Estimated Fair Value
	(in thousands)
2026 Notes	$	366,374	$	312,268	$	364,505	$	308,504

As of September 30, 2023 and December 31, 2022, the difference between the net carrying value of the 2026 Notes and the principal amount of $373.8 million represents the unamortized debt issuance costs of $7.4 million and $9.2 million, respectively. See Note 8 for more information. The estimated fair value of the 2026 Notes, which is classified as Level 2, was determined based on quoted bid prices of the 2026 Notes in an over-the-counter market on the last trading day of the reporting period.

Note 4. Acquisitions

dataJAR

On July 13, 2023, the Company completed its acquisition of dataJAR, a UK-based leading MSP focused on providing powerful Apple and Jamf services for businesses and educational organizations. dataJAR’s proprietary software provides a single pane of glass for Jamf MSP partners who assist in managing multiple organizations’ deployments, reducing support tickets, and allowing partners to more seamlessly manage devices. We believe this acquisition will help Jamf partner more closely with its MSP partners and expand the reach of its leading Apple-first and Apple-best management and security platform.

Under the terms of the dataJAR Purchase Agreement, the Company acquired 100% of the equity interest in dataJAR for total purchase consideration of £19.3 million (or approximately $25.1 million using the exchange rate on July 13, 2023), which included (i) £16.6 million (or approximately $21.6 million using the exchange rate on July 13, 2023) paid upon closing, (ii) £0.2 million (or approximately $0.3 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing true-up adjustments, and (iii) £2.5 million (or approximately $3.2 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing indemnification claims to be released 12 months from the closing date. The cash consideration paid upon closing was funded by the Company’s cash on hand.

In addition, the terms of the dataJAR Purchase Agreement provide for additional future payments to the sellers in the amount of £6.5 million (or approximately $8.4 million using the exchange rate on July 13, 2023) if certain key employees continue their employment with the Company through July 13, 2024. This expense is recognized on a straight-line basis over the requisite service period in general and administrative expense in the condensed consolidated statement of operations. The Company recognized expense of $1.7 million related to this agreement during the three months ended September 30, 2023.

Acquisition-related expenses of $1.2 million were expensed as incurred. These expenses were recognized as acquisition costs in general and administrative expenses in the condensed consolidated statement of operations.

15

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

The final purchase accounting allocations for the dataJAR acquisition will be determined within one year from the acquisition date and depend on a number of factors, including the final valuation of our intangible assets acquired and finalization of income tax effects of the opening balance sheet. The following table summarizes the preliminary allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):

Assets acquired:
Cash and cash equivalents	$	2,789
Trade accounts receivable, net	945
Prepaid expenses	1,208
Other current assets	10
Intangible assets acquired	9,400
Operating lease assets	252
Liabilities assumed:
Accounts payable	(605)
Accrued liabilities	(599)
Income taxes payable	(45)
Deferred revenue	(3,230)
Operating lease liabilities	(191)
Deferred tax liability	(2,398)
Goodwill	17,550
Total purchase consideration	$	25,086

The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC 805. The allocation of the purchase price required management to make significant estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates included, but were not limited to:

•future expected cash flows from subscription contracts and acquired developed technologies;

•anticipated growth in revenue and churn rates for existing customers;

•obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings; and

•discount rates.

The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to expected synergies in sales opportunities across complementary products, customers, and geographies and cross-selling opportunities. The goodwill is not deductible for income tax purposes.

The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:

	Useful Life	Gross Value
		(in thousands)
Customer relationships	6.0 years	$	5,000
Developed technology	5.0 years	4,400
Total identifiable intangible assets		$	9,400

The weighted-average useful life of the intangible assets acquired was 5.5 years.

16

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Customer relationships represent the estimated fair value of the underlying relationships with dataJAR customers and were valued using the multi-period excess earnings method. Developed technology represents the estimated fair value of the dataJAR software and was valued using the relief from royalty method.

Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

ZecOps

On November 16, 2022, the Company completed its acquisition of ZecOps, a leader in mobile detection and response, pursuant to the terms of the ZecOps Merger Agreement. This acquisition uniquely positioned Jamf to help IT and security teams strengthen their organization’s mobile security posture.

Under the terms of the ZecOps Merger Agreement, the Company acquired 100% of the equity interest in ZecOps for total purchase consideration of $44.5 million. The total purchase consideration included cash consideration of $28.4 million, equity consideration of $15.1 million (based on the closing price of the Company’s common stock on November 16, 2022), and repayment of the $1.0 million SAFE investment in ZecOps the Company entered into in the third quarter of 2022. The cash consideration included (i) $0.3 million in cash held back in an escrow fund as partial security for post-closing true-up adjustments and (ii) $7.2 million in cash held back in an escrow fund as partial security for post-closing indemnification claims with (A) 50% of the then existing escrowed amount to be released 18 months following the closing date and (B) the remaining escrowed amount to be released on March 1, 2025. The cash consideration was funded by the Company’s cash on hand. The equity consideration consisted of up to 711,111 shares of the Company’s common stock, based on (i) the deemed total equity consideration value under the ZecOps Merger Agreement of $19.2 million divided by (ii) the agreed upon floor of the Company’s stock price of $27.00 per share. On the closing date, 710,691 shares of the equity consideration were issued to applicable ZecOps equityholders, and 420 shares were issued into a reserve account, subject to the completion of customary shareholder certifications. The reserved shares were subsequently released in January 2023. In the first quarter of 2023, the Company recorded an immaterial measurement period adjustment.

The final purchase accounting allocations for the ZecOps acquisition will be determined within one year from the acquisition date and depend on a number of factors, including the finalization of income tax effects of the opening balance sheet. The following table summarizes the preliminary allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):

Assets acquired:
Cash and cash equivalents	$	820
Trade accounts receivable, net	448
Prepaid expenses	39
Other current assets	2,104
Intangible assets acquired	9,500
Operating lease assets	104
Liabilities assumed:
Accounts payable	(73)
Accrued liabilities	(2,260)
Income taxes payable	(48)
Deferred revenue	(1,014)
Operating lease liabilities	(85)
Deferred tax liability	(529)
Goodwill	35,458
Total purchase consideration	$	44,464

The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC 805. The allocation of the purchase price required management to make significant

17

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates included, but were not limited to:

•future expected cash flows from subscription contracts and acquired developed technologies;

•time to recreate customer relationships and anticipated growth in revenue;

•research and development costs;

•obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings;

•discount rates; and

•tax-related valuation allowances.

The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to expected synergies in sales opportunities across complementary products, customers, and geographies and cross-selling opportunities. The goodwill is not deductible for income tax purposes.

The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:

	Useful Life	Gross Value
		(in thousands)
Developed technology	5.0 years	$	5,900
Customer relationships	5.0 years	2,300
Non-competes	3.0 years	1,300
Total identifiable intangible assets		$	9,500

The weighted-average useful life of the intangible assets acquired was 4.7 years.

Developed technology represents the estimated fair value of the features underlying the ZecOps products as well as the platform supporting ZecOps customers and was valued using an excess earnings income approach. Customer relationships represent the estimated fair value of the underlying relationships with ZecOps customers and were valued using a replacement cost method, which estimates the cost to recreate the asset. Non-competes represent the estimated fair value of non-compete agreements acquired from ZecOps and were valued using a with-and-without income approach.

Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

18

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Other

During the first quarter of 2022, the Company completed two acquisitions to expand our products and services offerings. These acquisitions were not significant individually or in the aggregate to our condensed consolidated financial statements. The combined purchase price for these acquisitions was $4.0 million, which was paid with cash on hand. The purchase price was allocated to the assets acquired based on their estimated fair values as of the date of each acquisition. The allocation included $0.9 million to developed technology with an estimated useful life of 5.0 years and $0.1 million to other assets, with the remaining $3.0 million allocated to goodwill. The goodwill is not deductible for income tax purposes. Acquisition-related expenses of $0.4 million were expensed as incurred. These expenses were recognized as acquisition costs in general and administrative expenses in the condensed consolidated statement of operations.

Digita

In 2019, the Company recorded contingent consideration in connection with its purchase of the outstanding membership interests of Digita. The maximum contingent consideration was $15.0 million if the acquired business achieved certain revenue milestones by December 31, 2022. The acquired business achieved the minimum revenue milestones, which resulted in the Company making cash payments of $6.2 million, $4.6 million, and $4.2 million in the first quarter of 2023, the first quarter of 2022, and the second quarter of 2021, respectively, to the former owners of the acquired business. See Note 3 for more information on the fair value of the contingent consideration.

Note 5. Goodwill and other intangible assets

The change in the carrying amount of goodwill was as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Goodwill, beginning of period	$	867,909	$	823,671	$	856,925	$	845,734
Goodwill acquired	17,550		—		17,550		3,014
Measurement period adjustments	—		—		339		—
Foreign currency translation adjustment	(8,637)		(23,147)		2,008		(48,224)
Goodwill, end of period	$	876,822	$	800,524	$	876,822	$	800,524

19

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:

	September 30, 2023
	Useful Life	Gross Value		Accumulated Amortization		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,653	$	25,515	$	9,138	2.1 years
Customer relationships	2 ‑ 12 years	254,612		113,574		141,038		6.5 years
Developed technology	5 - 6.5 years	121,730		76,526		45,204		4.1 years
Non‑competes	2 - 3 years	2,884		1,934		950		2.0 years
Order backlog	2.5 years	3,543		3,359		184		0.3 years
Total intangible assets		$	417,422	$	220,908	$	196,514

	December 31, 2022
	Useful Life	Gross Value		Accumulated Amortization		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,649	$	22,200	$	12,449	2.8 years
Customer relationships	2 ‑ 12 years	249,659		96,973		152,686		7.2 years
Developed technology	5 - 6.5 years	116,881		66,373		50,508		4.7 years
Non‑competes	2 - 3 years	2,864		1,066		1,798		2.3 years
Order backlog	2.5 years	3,518		2,215		1,303		1.0 year
Total intangible assets		$	407,571	$	188,827	$	218,744

The gross value in the tables above includes a cumulative foreign currency translation adjustment of $(10.5) million and $(11.0) million as of September 30, 2023 and December 31, 2022, respectively. The cumulative foreign currency translation adjustment for accumulated amortization was not material as of both September 30, 2023 and December 31, 2022.

Amortization expense was $10.9 million and $12.3 million for the three months ended September 30, 2023 and 2022, respectively, and $32.0 million and $36.9 million for the nine months ended September 30, 2023 and 2022, respectively.

There were no impairments to goodwill or intangible assets during the three and nine months ended September 30, 2023 and 2022.

Note 6. Leases

Supplemental balance sheet information related to the Company’s operating leases is as follows:

Leases	Balance Sheet Classification	September 30, 2023		December 31, 2022
		(in thousands)
Assets
Operating lease assets	Other assets	$	20,094	$	23,828
Liabilities
Operating lease liabilities - current	Accrued liabilities	$	6,232	$	6,539
Operating lease liabilities - non-current	Other liabilities	17,103		21,895
Total operating lease liabilities		$	23,335	$	28,434

20

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Note 7. Commitments and contingencies

Hosting Services and Other Support Software Agreements

The Company has various contractual agreements for hosting services and other support software. The below table reflects the minimum payments under these agreements as of September 30, 2023 (in thousands):

Years ending December 31:
2023 (remaining three months)	$	2,354
2024	40,198
2025	21,521
2026	1,126
2027	1,126
Thereafter	—
	$	66,325

As of September 30, 2023, the Company also has a variable obligation of $17.5 million over the term of a three-year contract for third-party hosting services. The Company entered into this contract in May 2022. The variable obligation is not reflected in the table above.

Contingencies

From time to time, the Company may be subject to various claims, charges, and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company had no liabilities for contingencies as of September 30, 2023 or December 31, 2022.

Note 8. Debt

The following table summarizes the balances and availability of our 2026 Notes and 2020 Revolving Credit Facility:

	Outstanding (1)				Unutilized Amount				Interest Rate				Maturity Date
	September 30, 2023		December 31, 2022		September 30, 2023		December 31, 2022		September 30, 2023		December 31, 2022
	(in thousands)
2026 Notes	$	366,374	$	364,505	N/A		N/A		0.125%		0.125%		Sept. 1, 2026
2020 Revolving Credit Facility	1,037		1,037		$	148,963	$	148,963	1.25%	(2)	1.25%	(2)	July 27, 2025

(1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2020 Revolving Credit Facility.

(2) Represents the rate on the outstanding letters of credit under the 2020 Revolving Credit Facility. See further discussion on the interest rate applicable to borrowings under the 2020 Revolving Credit Facility below.

Convertible Senior Notes

On September 17, 2021, the Company issued $373.8 million aggregate principal amount of 0.125% 2026 Notes in a private offering. The initial conversion rate for the 2026 Notes is 20.0024 shares of the Company’s common stock per $1,000

21

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

principal amount of 2026 Notes, which is equivalent to an initial conversion price of approximately $49.99 per share of common stock. As of September 30, 2023, the conditions allowing holders of the 2026 Notes to convert were not met.

The following table sets forth the interest expense related to the 2026 Notes for the periods presented:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Contractual interest expense	$	116	$	116	$	350	$	350
Amortization of issuance costs	624		620		1,869		1,854

The effective interest rate on the 2026 Notes was 0.81% for both the three and nine months ended September 30, 2023 and 2022. See Note 3 for additional information on the Company’s 2026 Notes.

Credit Agreement

The 2020 Credit Agreement provides for the 2020 Revolving Credit Facility of $150.0 million, which may be increased or decreased under specific circumstances, with a $25.0 million letter of credit sublimit and a $50.0 million alternative currency sublimit. In addition, the 2020 Credit Agreement provides for the ability of the Company to request incremental term loan facilities, in a minimum amount of $5.0 million for each facility. The 2020 Credit Agreement contains customary representations and warranties, affirmative covenants, reporting obligations, negative covenants, and events of default. We were in compliance with such covenants as of both September 30, 2023 and December 31, 2022.

Effective April 7, 2023, we entered into the Credit Agreement Amendment, which amends certain provisions of the 2020 Credit Agreement. The Credit Agreement Amendment updated the benchmark interest rate provisions to replace the LIBO Rate with the Adjusted Term SOFR for purposes of calculating interest for U.S. dollar-denominated borrowings under the terms of the 2020 Credit Agreement. Except as amended by the Credit Agreement Amendment, the remaining terms of the 2020 Credit Agreement remain in full force and effect. The interest rates applicable to revolving borrowings under the 2020 Credit Agreement are, at the Company’s option, either (i) a base rate, which is equal to the greater of (a) the Prime Rate, (b) the Federal Funds Effective Rate plus 0.50%, and (c) the Adjusted Term SOFR Rate (subject to a floor) for a one month interest period (each term as defined in the 2020 Credit Agreement) plus 1.00%, (ii) the Adjusted Term SOFR Rate (subject to a floor) equal to the Term SOFR Rate for the applicable interest period plus 0.10%, or (iii) the Adjusted LIBO Rate (subject to a floor) equal to the LIBO Rate for the applicable interest period multiplied by the Statutory Reserve Rate, plus in the case of each of clauses (i), (ii), and (iii), the Applicable Rate (each term as defined in the 2020 Credit Agreement). The Applicable Rate (i) for base rate loans range from 0.25% to 1.00% per annum and (ii) for LIBO Rate and Term SOFR Rate loans range from 1.25% to 2.00% per annum, in each case, based on the Senior Secured Net Leverage Ratio (each term as defined in the 2020 Credit Agreement). Base rate borrowings may only be made in dollars. The Company pays a commitment fee during the term of the 2020 Credit Agreement ranging from 0.20% to 0.35% per annum of the average daily undrawn portion of the revolving commitments based on the Senior Secured Net Leverage Ratio.

Note 9. Share-based compensation

The Company’s equity incentive plans provide for granting various share-based awards to eligible employees, non-employee directors, and consultants of the Company. In addition, the Company offers an employee stock purchase plan to eligible employees.

22

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

The Company recognized stock-based compensation expense for all equity arrangements as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Cost of revenue:
Subscription	$	2,653	$	2,479	$	7,635	$	6,495
Services	362		344		994		961
Sales and marketing	8,493		6,955		25,068		26,625
Research and development	6,429		5,130		17,863		19,620
General and administrative	10,412		5,582		26,522		35,823
	$	28,349	$	20,490	$	78,082	$	89,524

Equity Incentive Plans

The maximum number of shares of common stock available for issuance under the 2020 Plan was 29,183,546 shares as of January 1, 2023. As of September 30, 2023, 14,093,923 shares of common stock were reserved for additional grants under the 2020 Plan and 128,928 shares of common stock were reserved for additional grants under the 2017 Option Plan. All stock options previously granted by the Company were at an exercise price at or above the estimated fair market value of the Company’s common stock as of the grant date.

Return Target Options

The table below summarizes return target option activity for the nine months ended September 30, 2023:

	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2022	3,272,920	$	6.75	5.8	$	47,623
Granted	—	—
Exercised	(668,298)	7.26			9,174
Forfeitures	—	—
Outstanding, September 30, 2023	2,604,622	$	6.62	4.6	$	28,762
Options exercisable at September 30, 2023	2,604,622	$	6.62	4.6	$	28,762
Vested or expected to vest at September 30, 2023	2,604,622	$	6.62	4.6	$	28,762

The aggregate intrinsic value in the table above represents the total intrinsic value that would have been received by the optionholders had all optionholders exercised their options on the last day of the period. The return target options outstanding on June 27, 2022 were modified such that these options were deemed fully vested as of June 30, 2022. During the three months ended June 30, 2022, with the filing of a Form S-3 “shelf” registration statement, the market condition and the implied performance obligation were deemed to be satisfied and the Company recognized $33.0 million of stock-based compensation expense. There is no remaining unrecognized compensation expense related to these return target options as of September 30, 2023. The Company issues new shares when return target options are exercised.

23

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Service-Based Options

The table below summarizes the service-based option activity for the nine months ended September 30, 2023:

	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2022	1,215,822	$	5.70	5.1	$	18,968
Granted	—	—
Exercised	(110,291)	7.13			1,490
Forfeitures	—	—
Outstanding, September 30, 2023	1,105,531	$	5.56	3.4	$	13,381
Options exercisable at September 30, 2023	1,092,239	$	5.52	3.3	$	13,255
Vested or expected to vest at September 30, 2023	1,105,531	$	5.56	3.4	$	13,381

Restricted Stock Units

RSU activity for the nine months ended September 30, 2023 was as follows:

	Units	Weighted-Average Grant Date Fair Value (per share)
Outstanding, December 31, 2022	8,417,357	$	29.61
Granted	4,931,937	19.86
Vested	(1,572,281)	29.87
Forfeited	(685,324)	28.32
Outstanding, September 30, 2023	11,091,689	$	25.36

RSUs under the 2020 Plan generally vest ratably on an annual basis over four years. There was $220.8 million of unrecognized compensation expense related to unvested RSUs that is expected to be recognized over a weighted-average period of 2.7 years as of September 30, 2023. The total fair value of RSUs vested during the nine months ended September 30, 2023 was $47.0 million.

In connection with the Company’s former CEO Dean Hager’s Transition and Retirement Agreement, dated May 2, 2023, and his retirement effective September 1, 2023, the Company recognized incremental stock-based compensation expense related to the modification of vested stock options and acceleration of expense of unvested RSUs through the retirement date of $4.3 million and $10.0 million during the three and nine months ended September 30, 2023, respectively.

Employee Stock Purchase Plan

As of September 30, 2023 and December 31, 2022, the Company withheld, at the employees’ request, $2.6 million and $1.1 million, respectively, of eligible employee compensation, which is included in accrued liabilities in the condensed consolidated balance sheets, for purchases of common stock under the 2021 ESPP.

As of September 30, 2023, 4,925,810 shares of common stock were reserved for future issuance under the 2021 ESPP. During the nine months ended September 30, 2023, 204,962 shares of common stock were issued under the 2021 ESPP at a weighted-average purchase price of $15.76 per share. Total proceeds to the Company were $3.1 million during the nine months ended September 30, 2023.

24

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

The average grant date fair value for the offering period under the 2021 ESPP that commenced on May 1, 2023 was $5.22 per share. The Company used the following assumptions in the Black-Scholes option pricing model to estimate the fair value:

	Three and Nine Months Ended September 30, 2023
Expected term	0.5 years
Expected volatility	51.25%
Risk-free interest rate	5.14%
Expected dividend yield	—%

There was $0.2 million of unrecognized compensation expense related to the 2021 ESPP that is expected to be recognized over a period of one month as of September 30, 2023.

Note 10. Net loss per share

The following table sets forth the computation of basic and diluted net loss per share:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(32,277)	$	(31,302)	$	(92,676)	$	(120,070)
Denominator:
Weighted-average shares used to compute net loss per share, basic and diluted	125,537,246		121,014,325		124,455,109		120,188,587
Basic and diluted net loss per share	$	(0.26)	$	(0.26)	$	(0.74)	$	(1.00)

Basic net loss per share is computed by dividing the net loss by the weighted-average number of common shares outstanding for the period. Because we have reported a net loss for the three and nine months ended September 30, 2023 and 2022, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share given that the potentially dilutive shares would have been antidilutive if included in this calculation.

The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an antidilutive impact due to losses reported:

	As of September 30,
	2023	2022
Stock options outstanding	3,710,153	4,583,520
Unvested restricted stock units	11,091,689	8,821,852
Shares related to the 2026 Notes	7,475,897	7,475,897
Shares committed under the 2021 ESPP	216,718	196,410
Total potentially dilutive securities	22,494,457	21,077,679

25

JAMF HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (continued)

(unaudited)

Note 11.     Income taxes

The Company calculated the year-to-date income tax provision by applying the estimated annual effective tax rate to the year-to-date pre-tax income for each applicable jurisdiction and adjusted for discrete tax items in the period. The following table presents benefit (provision) for income taxes:

	Three Months Ended September 30,						Nine Months Ended September 30,
	2023			2022			2023			2022
	(in thousands, except percentages)
Loss before income tax benefit (provision)	$	(32,833)		$	(31,213)		$	(91,529)		$	(119,749)
Income tax benefit (provision)	556			(89)			(1,147)			(321)
Effective tax rate	1.7		%	(0.3)		%	(1.3)		%	(0.3)		%

For the periods presented, the difference between the statutory rate and the Company’s effective tax rate was primarily due to the valuation allowances on its U.S. and UK tax assets. The effective tax rate is also impacted by state taxes and earnings realized in foreign jurisdictions and the acquisition of dataJAR.

The Tax Cuts and Jobs Act enacted on December 22, 2017 amended Internal Revenue Code Section 174 to require that specific R&E expenditures be capitalized and amortized over five years (U.S. R&E) or fifteen years (non-U.S. R&E) beginning in 2022. Although Congress has considered legislation that would defer, modify, or repeal the capitalization and amortization requirement, there is no assurance that the provision will be deferred, repealed, or otherwise modified. If the requirement is not modified, the Company may be required to utilize some of its federal and state tax attributes.

Note 12. Related party transactions

As of September 30, 2023 and December 31, 2022, the Company accrued $1.5 million and $1.3 million, respectively, related to JNGF pledges, which are included in accrued liabilities in the condensed consolidated balance sheets. The Company may engage in transactions in the ordinary course of business with significant shareholders or other companies whose directors or officers may also serve as directors or officers for the Company. The Company carries out these transactions on customary terms.

Vista is a U.S.-based investment firm that controls the funds which previously owned a majority of the Company. In 2021, Vista sold a portion of its investment in the Company such that its funds no longer owned a majority of the Company as of September 30, 2023. However, Vista is deemed a related party in accordance with ASC 850 as it continues to be a principal owner of the Company. There were no material transactions with Vista or its affiliates during the three and nine months ended September 30, 2023 and 2022.

26

Forward-Looking Statements

This Quarterly Report on Form 10-Q contains forward-looking statements that are subject to risks and uncertainties. All statements other than statements of historical fact included in this Quarterly Report on Form 10-Q are forward-looking statements. Forward-looking statements give our current expectations and projections relating to our financial condition, results of operations, plans, objectives, future performance, and business. You can identify forward-looking statements by the fact that they do not relate strictly to historical or current facts. These statements may include words such as “anticipate,” “estimate,” “expect,” “project,” “plan,” “intend,” “believe,” “may,” “will,” “should,” “can have,” “likely,” and other words and terms of similar meaning in connection with any discussion of the timing or nature of future operating or financial performance or other events. For example, all statements we make relating to our estimated and projected costs, expenditures, cash flows, growth rates, and financial results or our plans and objectives for future operations, growth initiatives, or strategies are forward-looking statements. All forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially from those that we expected, including:

•the impact of adverse general and industry-specific economic and market conditions and reductions in IT spending;

•the potential impact of customer dissatisfaction with Apple or other negative events affecting Apple services and devices, and failure of enterprises to adopt Apple products;

•the potentially adverse impact of changes in features and functionality by Apple and other third parties on our engineering focus or product development efforts;

•changes in our continued relationship with Apple;

•the fact that we are not party to any exclusive agreements or arrangements with Apple;

•our reliance, in part, on channel partners for the sale and distribution of our products;

•our ability to successfully develop new products or materially enhance current products through our research and development efforts;

•our ability to continue to attract new customers and maintain and expand our relationships with our current customers;

•our ability to correctly estimate market opportunity and forecast market growth;

•our ability to effectively manage our future growth;

•our dependence on one of our products for a substantial portion of our revenue;

•our ability to change our pricing models, if necessary, to compete successfully;

•the impact of delays or outages of our cloud services from any disruptions, capacity limitations, or interferences of third-party data centers that host our cloud services, including AWS;

•our ability to meet service-level commitments under our subscription agreements;

•our ability to maintain, enhance, and protect our brand;

•our ability to maintain our corporate culture;

•the ability of Jamf Nation to thrive and grow as we expand our business;

•the potential impact of inaccurate, incomplete, or misleading content that is posted on Jamf Nation;

•our ability to offer high-quality support;

•risks and uncertainties associated with acquisitions, divestitures, and strategic investments, including our recent acquisition of dataJAR;

27

•our ability to predict and respond to rapidly evolving technological trends and our customers’ changing needs;

•our ability to compete with existing and new companies;

•our ability to attract and retain highly qualified personnel;

•risks associated with competitive challenges faced by our customers;

•the impact of our often long and unpredictable sales cycle;

•our ability to effectively expand and develop our sales and marketing capabilities;

•the risks associated with free trials and other inbound, lead-generation sales strategies;

•the risks associated with indemnity provisions in our contracts;

•risks associated with cybersecurity events;

•the impact of real or perceived errors, failures, or bugs in our products;

•the impact of general disruptions to data transmission;

•risks associated with stringent and changing privacy laws, regulations, and standards, and information security policies and contractual obligations related to data privacy and security;

•the risks associated with intellectual property infringement, misappropriation, or other claims;

•our reliance on third-party software and intellectual property licenses;

•our ability to obtain, protect, enforce, and maintain our intellectual property and proprietary rights;

•the risks associated with our use of open source software in our products;

•risks related to our indebtedness, including our ability to raise the funds necessary to settle conversions of our convertible senior notes, repurchase our convertible senior notes upon a fundamental change, or repay our convertible senior notes in cash at their maturity;

•risks related to regional instabilities and hostilities (including the current conflicts in Ukraine and the Middle East), government trade or similar regulatory actions, and other general political conditions globally and in the markets in which we do business; and

•other factors disclosed in the section entitled “Risk Factors” and elsewhere in our Annual Report on Form 10-K for the year ended December 31, 2022, as supplemented by our subsequent Quarterly Reports on Form 10-Q.

We derive many of our forward-looking statements from our operating budgets and forecasts, which are based on many detailed assumptions. While we believe that our assumptions are reasonable, we caution that it is very difficult to predict the impact of known factors, and it is impossible for us to anticipate all factors that could affect our actual results. Important factors that could cause actual results to differ materially from our expectations, or cautionary statements, are disclosed under “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our Annual Report on Form 10-K and “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” of our subsequent Quarterly Reports on Form 10-Q. All written and oral forward-looking statements attributable to us, or persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements as well as other cautionary statements that are made from time to time in our other SEC filings and public communications. You should evaluate all forward-looking statements in the context of these risks and uncertainties.

We caution you that the important factors referenced above may not contain all of the factors that are important to you. In addition, we cannot assure you that we will realize the results or developments we expect or anticipate or, even if substantially realized, that they will result in the consequences or affect us or our operations in the way we expect. The forward-

28

looking statements included in this Quarterly Report on Form 10-Q are made only as of the date hereof. We undertake no obligation to update or revise any forward-looking statement as a result of new information, future events, or otherwise, except as otherwise required by law.

29

Item 2.    MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion and analysis summarizes the significant factors affecting the consolidated operating results, financial condition, liquidity, and cash flows of our company as of and for the periods presented below. The following discussion and analysis should be read in conjunction with our condensed consolidated financial statements and the related notes included elsewhere in this Quarterly Report on Form 10-Q and our consolidated financial statements and the related notes in our Annual Report on Form 10-K for the year ended December 31, 2022. The discussion contains forward-looking statements that are based on the beliefs of management, as well as assumptions made by, and information currently available to, our management. Actual results could differ materially from those discussed in or implied by forward-looking statements as a result of various factors, including those discussed below, elsewhere in this Quarterly Report on Form 10-Q, in our Annual Report on Form 10-K for the year ended December 31, 2022, and in our subsequent Quarterly Reports on Form 10-Q, particularly in the sections entitled “Risk Factors” and “Forward-Looking Statements.”

Overview

We are the standard in managing and securing Apple at work, and we are the only company in the world that provides a complete management and security solution for an Apple-first environment that is designed to be enterprise secure, consumer simple, and protective of personal privacy. We help IT and security teams confidently protect the devices, data, and applications used by their workforce, while providing employees with consumer-simple, privacy-protecting technology. With Jamf’s software, devices can be deployed to employees brand new in the shrink-wrapped box, set up automatically and personalized at first power-on and administered continuously throughout the lifecycle of the device.

Jamf was founded in 2002, around the same time that Apple was leading an industry transformation. Apple transformed the way people access and utilize technology through its focus on creating a superior consumer experience. With the release of revolutionary products like the Mac, iPod, iPhone, and iPad, Apple built the world’s most valuable brand and became ubiquitous in everyday life.

We have built our company through a primary focus on being the leading solution for Apple in the enterprise because we believe that due to Apple’s broad range of devices, combined with the changing demographics of today’s workforce and their strong preference for Apple, that Apple will become the number one device ecosystem in the enterprise by the end of this decade. We believe that the enterprise management provider that is best at Apple will one day be the enterprise leader, and that Jamf is best positioned for that leadership. Through our long-standing relationship with Apple, we have accumulated significant Apple technical experience and expertise that give us the ability to fully and quickly leverage and extend the capabilities of Apple products, operating systems, and services. This expertise enables us to fully support new innovations and operating system releases the moment they are made available by Apple. This focus has allowed us to create a best-in-class user experience in the enterprise.

We sell our SaaS solutions via a subscription model, through a direct sales force, online, and indirectly via our channel partners, including Apple. Our multi-dimensional go-to-market model and cloud-deployed offering enable us to reach all organizations around the world, large and small, with our software solutions. As a result, we continue to see rapid growth and expansion of our customer base as Apple continues to gain momentum in the enterprise.

Key Factors Affecting Our Performance

New customer growth. Our ability to attract new customers is dependent upon a number of factors, including the effectiveness of our pricing and solutions, the features and pricing of our competitors’ offerings, the effectiveness of our marketing efforts, the effectiveness of our channel partners in selling, marketing, and deploying our software solutions, and the growth of the market for devices and services for SMBs and enterprises. Sustaining our growth requires continued adoption of our platform by new customers. We intend to continue to invest in building brand awareness as we further penetrate our addressable markets. We intend to expand our customer base by continuing to make significant and targeted investments in our direct sales and marketing to attract new customers and to drive broader awareness of our software solutions. 

Existing customer retention and expansion. Our ability to increase revenue depends in large part on our ability to retain our existing customers and increase revenue from our existing customer base. Customer retention and expansion is dependent upon a number of factors, including their satisfaction with our software solutions and support, the features and pricing of our competitors’ offerings, and our ability to effectively enhance our platform by developing new products and features and addressing additional use cases. Often our customers will begin with a small deployment and then later expand

30

their usage more broadly within the enterprise as they realize the benefits of our platform. We believe that our “land and expand” business model allows us to efficiently increase revenue from our existing customer base. We intend to continue to invest in enhancing awareness of our software solutions, creating additional use cases, and developing more products, features, and functionality, which we believe are important factors to expand usage of our software solutions by our existing customer base. We believe our ability to retain and expand usage of our software solutions by our existing customer base is evidenced by our dollar-based net retention rate.

Product innovation and technology leadership. Our success is dependent on our ability to sustain product innovation and technology leadership in order to maintain our competitive advantage. We believe that we have built a highly differentiated platform, and we intend to further extend the adoption of our platform through additional innovation. While sales of subscriptions to our Jamf Pro product account for most of our revenue, we intend to continue to invest in building additional products, features, and functionality that expand our capabilities and facilitate the extension of our platform to new use cases. Our future success is dependent on our ability to successfully develop, market, and sell additional products to both new and existing customers. For example, we announced our BYOD solution in March 2022 to help organizations manage and secure personally owned devices that employees bring to work, while upholding employee personal privacy. We also announced Jamf Executive Threat Protection in April 2023, as an advanced detection and response tool designed for mobile devices that provides organizations with an efficient, remote method to monitor devices and respond to advanced attacks.

Investment in growth. Our ability to effectively invest for growth is dependent upon a number of factors, including our ability to offset anticipated increases in operating expenses with revenue growth, our ability to spend our research and development budget efficiently or effectively on compelling innovation and technologies, our ability to accurately predict costs, and our ability to maintain our corporate culture as our headcount expands. We plan to continue investing in our business so we can capitalize on our market opportunity. We intend to grow our sales team to target expansion within our midmarket and enterprise customers and to attract new customers. We expect to continue to make focused investments in marketing to drive brand awareness and enhance the effectiveness of our customer acquisition model. We also intend to continue to invest in our research and development team to develop new and improved products, features, and functionality. Although these investments may increase our operating expenses and, as a result, adversely affect our operating results in the near term, we believe they will contribute to our long-term growth.

International expansion. Our international growth in any region will depend on our ability to effectively implement our business processes and go-to-market strategy, our ability to adapt to market or cultural differences, the general competitive landscape, our ability to invest in our sales and marketing channels, the maturity and growth trajectory of devices and services by region, and our brand awareness and perception. We plan to continue making investments in our international sales and marketing channels to take advantage of this market opportunity while refining our go-to-market approach based on local market dynamics. While we believe global demand for our platform will increase as international market awareness of Jamf grows, our ability to conduct our operations internationally will require considerable management attention and resources and is subject to the particular challenges of supporting a growing business in an environment of multiple languages, cultures, customs, legal and regulatory systems (including with respect to data transfer and privacy), alternative dispute systems, commercial markets, and geopolitical challenges. In addition, global demand for our platform and the growth of our international operations is dependent upon the rate of market adoption of Apple products in international markets.

Partner network development. Our success is dependent not only on our independent efforts to innovate, scale, and reach more customers directly but also on the success of our partners to continue to gain share in the enterprise. With a focus on the user and being the bridge between critical technologies — with Apple, Microsoft, AWS, Google, and Okta as examples — we feel we can help other market participants deliver more to enterprise users with the power of Jamf. We will continue to invest in the relationships with our existing, critical partners, nurture and develop new relationships and do so globally. We will continue to invest in developing “plus one” solutions and workflows that help tie our software solutions together with those delivered by others.

General and industry-specific economic and market conditions and reductions in IT spending. Our revenue, results of operations, and cash flows depend on the overall demand for our products. Currently, the U.S. and other key international economies are impacted by record levels of inflation, elevated interest rates, supply chain challenges, financial instability and concerns about banking liquidity, volatility in credit, equity, and foreign exchange markets, and overall uncertainty with respect to the economy, including the possibility of a recession. These factors could result in reductions in IT spending by our existing and prospective customers or in requests to renegotiate existing contracts, defaults on payments due on existing contracts, or non-renewals. As result of macroeconomic uncertainty, some of our customers have taken a more moderate outlook when planning their future hiring and device growth needs. We expect these conditions to continue throughout 2023.

31

Key Business Metrics

In addition to our GAAP financial information, we review several operating and financial metrics, including the following key metrics, to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans, and make strategic decisions.

Number of Devices

We believe our ability to grow the number of devices on our software platform provides a key indicator of the growth of our business and our future business opportunities. We define a device at the end of any particular period as a device owned by a customer, which device has at least one Jamf product pursuant to an active subscription or support and maintenance agreement or that has a reasonable probability of renewal. We define a customer at the end of any particular period as an entity with at least one active subscription or support and maintenance agreement as of the measurement date or that has a reasonable probability of renewal. A single organization with separate subsidiaries, segments, or divisions that use our platform may represent multiple customers as we treat each entity, subsidiary, segment, or division that is invoiced separately as a single customer. In cases where customers subscribe to our platform through our channel partners, each end customer is counted separately. A single customer may have multiple Jamf products on a single device, but we still would only count that as one device.

The number of devices on our software platform was 31.8 million and 29.3 million as of September 30, 2023 and 2022, respectively, representing a 9% year-over-year growth rate. The increase in number of devices reflects our growth across industries, products, and geographies.

Annual Recurring Revenue

ARR represents the annualized value of all subscription and support and maintenance contracts as of the end of the period. ARR mitigates fluctuations due to seasonality, contract term, and the sales mix of subscriptions for term-based licenses and SaaS. ARR is calculated on a constant currency basis using a rate that estimates the exchange rate at the beginning of the year. ARR does not have any standardized meaning and is therefore unlikely to be comparable to similarly titled measures presented by other companies. ARR should be viewed independently of revenue and deferred revenue and is not intended to be combined with or to replace either of those items. ARR is not a forecast and the active contracts at the end of a reporting period used in calculating ARR may or may not be extended or renewed by our customers.

Our ARR was $566.3 million and $490.5 million as of September 30, 2023 and 2022, respectively, which is an increase of 15% year-over-year. The growth in our ARR is primarily driven by device expansion, the addition of new customers, and cross-selling additional solutions to our installed customer base.

Dollar-Based Net Retention Rate

To further illustrate the “land and expand” economics of our customer relationships, we examine the rate at which our customers increase their subscriptions for our software solutions. Our dollar-based net retention rate measures our ability to increase revenue across our existing customer base through expanded use of our software solutions, offset by customers whose subscription contracts with us are not renewed or renew at a lower amount.

We calculate dollar-based net retention rate as of a period end by starting with Prior Period ARR. We then calculate the Current Period ARR. Current Period ARR includes any expansion and is net of contraction or attrition over the last 12 months but excludes ARR from new customers in the current period. We then divide the total Current Period ARR by the total Prior Period ARR to arrive at the dollar-based net retention rate.

Our dollar-based net retention rates were 108% and 115% for the trailing twelve months ended September 30, 2023 and 2022, respectively. Our high dollar-based net retention rates are primarily attributable to an expansion of devices and our ability to cross-sell our new solutions to our installed customer base.

32

Components of Results of Operations

Revenue

We recognize revenue under ASC 606 when or as performance obligations are satisfied. We derive revenue primarily from sales of SaaS subscriptions and support and maintenance contracts and, to a lesser extent, sales of on-premise term-based subscriptions and perpetual licenses and services.

Subscription. Subscription revenue consists of sales of SaaS subscriptions and on-premise term-based subscription licenses as well as support and maintenance contracts. We sell our software solutions primarily with a one-year contract term. We typically invoice SaaS subscription fees and support and maintenance fees annually in advance and recognize revenue ratably over the term of the applicable agreement, provided that all other revenue recognition criteria have been satisfied. The license portion of on-premise subscription revenue is recognized upfront, assuming all revenue recognition criteria are satisfied. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Critical Accounting Estimates” in our Annual Report on Form 10-K for the year ended December 31, 2022 for more information. We expect subscription revenue to increase over time as we expand our customer base because sales to new customers are expected to be primarily SaaS subscriptions.

License. License revenue consists of revenue from on-premise perpetual licenses of our Jamf Pro product sold primarily to existing customers. We recognize license revenue upfront, assuming all revenue recognition criteria are satisfied. We expect license revenue to decrease because sales to new customers are primarily cloud-based subscription arrangements and therefore reflected in subscription revenue.

Services. Services revenue consists primarily of professional services provided to our customers to configure and optimize the use of our software solutions, as well as training services related to the operation of our software solutions. Our services are priced on a fixed fee basis and generally invoiced in advance of the service being delivered. Revenue is recognized as the services are performed. We expect services revenue to decrease as a percentage of total revenue as the demand for our services is not expected to grow at the same rate as the demand for our subscription solutions.

Cost of Revenue

Cost of subscription. Cost of subscription revenue consists primarily of employee compensation costs for employees associated with supporting our subscription and support and maintenance arrangements, our customer success function, and third-party hosting fees related to our cloud services. Employee compensation and related costs include cash compensation and benefits to employees and associated overhead costs. We expect cost of subscription revenue to increase in absolute dollars, but to remain relatively consistent as a percentage of subscription revenue, relative to the extent of the growth of our business.

Cost of services. Cost of services revenue consists primarily of employee compensation costs directly associated with delivery of professional services and training, costs of third-party integrators, and other associated overhead costs.

Amortization. Amortization expense consists of amortization of acquired intangible assets.

Gross Profit

Gross profit, or revenue less cost of revenue, has been and will continue to be affected by various factors, including the mix of cloud-based subscription customers, the costs associated with supporting our cloud solution, the extent to which we expand our customer support team, and the extent to which we can increase the efficiency of our technology and infrastructure though technological improvements. We expect our gross profit to increase in absolute dollars.

Operating Expenses

Sales and Marketing. Sales and marketing expenses consist primarily of employee compensation costs, sales commissions, costs of general marketing and promotional activities, travel-related expenses, and allocated overhead. Sales commissions as well as associated payroll taxes and retirement plan contributions (together, contract costs) that are incremental to the acquisition of customer contracts are capitalized and amortized over the period of benefit, which is estimated to be generally five years. We expect our sales and marketing expenses to increase on an absolute dollar basis as we expand our sales personnel and marketing efforts.

33

Research and development. Research and development expenses consist primarily of personnel costs and allocated overhead. We will continue to invest in innovation so that we can offer our customers new solutions and enhance our existing solutions. See “Business — Research and Development” in our Annual Report on Form 10-K for the year ended December 31, 2022 for more information. We expect such investment to increase on an absolute dollar basis as our business grows.

General and Administrative. General and administrative expenses consist primarily of employee compensation costs for corporate personnel, such as those in our executive, human resource, facilities, accounting and finance, legal and compliance, and IT departments. In addition, general and administrative expenses include acquisition and integration-related expenses which primarily consist of third-party expenses, such as legal and accounting fees, and adjustments to contingent consideration. General and administrative expenses also include system transformation costs, which are primarily associated with the implementation of sales software and software supporting our business including enterprise resource planning, as well as other systems to provide best-in-class processes, governance, and systems. We expect our general and administrative expenses to increase on a dollar basis as our business grows, particularly as we continue to invest in technology infrastructure and expand our operations globally. Also, we incur additional general and administrative expenses as a result of operating as a public company, including costs to comply with the rules and regulations applicable to companies listed on a national securities exchange, costs related to compliance and reporting obligations pursuant to the rules and regulations of the SEC, and increased expenses for insurance, investor relations, and accounting expenses.

Amortization. Amortization expense consists of amortization of acquired intangible assets.

Interest Income (Expense), Net

Interest income (expense), net primarily consists of interest charges and amortization of capitalized issuance costs related to our 2026 Notes, as well as interest income earned on our cash and cash equivalents.

Foreign Currency Transaction Gain (Loss)

Foreign currency transaction gain (loss) includes gains and losses from transactions denominated in a currency other than the Company’s functional currency, the U.S. dollar.

Income Tax (Provision) Benefit

Income tax (provision) benefit consists primarily of income taxes related to U.S. federal and state income taxes and income taxes in foreign jurisdictions in which we conduct business.

34

Results of Operations

The following table sets forth our condensed consolidated statements of operations data for the periods indicated:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Revenue:
Subscription	$	138,521	$	118,524	$	396,342	$	330,132
Services	3,956		5,216		12,594		14,187
License	148		817		990		4,134
Total revenue	142,625		124,557		409,926		348,453
Cost of revenue:
Cost of subscription(1)(2)(3)(4)(5) (exclusive of amortization expense shown below)	25,009		22,334		72,354		62,870
Cost of services(1)(2)(3)(4) (exclusive of amortization expense shown below)	3,736		3,584		10,413		10,184
Amortization expense	3,494		5,277		10,102		15,760
Total cost of revenue	32,239		31,195		92,869		88,814
Gross profit	110,386		93,362		317,057		259,639
Operating expenses:
Sales and marketing(1)(2)(3)(4)(5)	64,239		54,096		188,337		159,171
Research and development(1)(2)(3)(4)(5)	34,704		30,799		101,501		89,584
General and administrative(1)(2)(3)(4)(5)	35,896		30,061		100,298		103,994
Amortization expense	7,420		7,040		21,908		21,103
Total operating expenses	142,259		121,996		412,044		373,852
Loss from operations	(31,873)		(28,634)		(94,987)		(114,213)
Interest income (expense), net	1,687		45		4,453		(1,455)
Foreign currency transaction loss	(2,647)		(2,624)		(995)		(4,081)
Loss before income tax benefit (provision)	(32,833)		(31,213)		(91,529)		(119,749)
Income tax benefit (provision)	556		(89)		(1,147)		(321)
Net loss	$	(32,277)	$	(31,302)	$	(92,676)	$	(120,070)

(1) Includes stock-based compensation as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Cost of revenue:
Subscription	$	2,653	$	2,479	$	7,635	$	6,495
Services	362		344		994		961
Sales and marketing	8,493		6,955		25,068		26,625
Research and development	6,429		5,130		17,863		19,620
General and administrative	10,412		5,582		26,522		35,823
	$	28,349	$	20,490	$	78,082	$	89,524

35

(2) Includes payroll taxes related to stock-based compensation as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Cost of revenue:
Subscription	$	92	$	109	$	175	$	133
Services	13		23		25		24
Sales and marketing	304		366		711		443
Research and development	164		142		410		246
General and administrative	131		92		353		275
	$	704	$	732	$	1,674	$	1,121

(3) Includes depreciation expense as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Cost of revenue:
Subscription	$	302	$	285	$	923	$	891
Services	46		40		124		126
Sales and marketing	786		669		2,378		1,986
Research and development	447		409		1,370		1,165
General and administrative	270		234		798		707
	$	1,851	$	1,637	$	5,593	$	4,875

(4) Includes acquisition-related expense as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Cost of revenue:
Subscription	$	—	$	—	$	—	$	61
Services	14		—		16		—
Sales and marketing	104		—		219		7
Research and development	333		246		508		792
General and administrative	2,284		1,536		3,429		2,571
	$	2,735	$	1,782	$	4,172	$	3,431

(5) Includes system transformation costs as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Cost of revenue:
Subscription	$	22	$	—	$	22	$	—
Sales and marketing	55		—		92		—
Research and development	2		—		12		—
General and administrative	1,293		—		3,027		—
	$	1,372	$	—	$	3,153	$	—

36

General and administrative also includes acquisition-related earnout of $0.2 million and $0.4 million for the three and nine months ended September 30, 2022, respectively. The acquisition-related earnout was an expense for the three and nine months ended September 30, 2022 reflecting the increase in fair value of the Digita acquisition contingent liability due to growth in sales of our Jamf Protect product.

The following table sets forth our condensed consolidated statements of operations data expressed as a percentage of total revenue for the periods indicated:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(as a percentage of total revenue)
Revenue:
Subscription	97	%	95	%	97	%	95	%
Services	3		4		3		4
License	—		1		—		1
Total revenue	100		100		100		100
Cost of revenue:
Cost of subscription (exclusive of amortization expense shown below)	18		18		18		18
Cost of services (exclusive of amortization expense shown below)	3		3		3		3
Amortization expense	2		4		2		4
Total cost of revenue	23		25		23		25
Gross profit	77		75		77		75
Operating expenses:
Sales and marketing	45		43		46		46
Research and development	24		25		25		26
General and administrative	25		24		24		30
Amortization expense	5		6		5		6
Total operating expenses	99		98		100		108
Loss from operations	(22)		(23)		(23)		(33)
Interest income (expense), net	1		—		1		—
Foreign currency transaction loss	(2)		(2)		—		(1)
Loss before income tax benefit (provision)	(23)		(25)		(22)		(34)
Income tax benefit (provision)	—		—		(1)		—
Net loss	(23)	%	(25)	%	(23)	%	(34)	%

37

Comparison of the Three and Nine Months Ended September 30, 2023 and 2022

Revenue

	Three Months Ended September 30,				Change				Nine Months Ended September 30,				Change
	2023		2022		$		%		2023		2022		$		%
	(in thousands, except percentages)
SaaS subscription and support and maintenance	$	133,626	$	112,351	$	21,275	19	%	$	380,954	$	312,992	$	67,962	22	%
On‑premise subscription	4,895		6,173		(1,278)		(21)		15,388		17,140		(1,752)		(10)
Subscription revenue	138,521		118,524		19,997		17		396,342		330,132		66,210		20
Professional services	3,956		5,216		(1,260)		(24)		12,594		14,187		(1,593)		(11)
Perpetual licenses	148		817		(669)		(82)		990		4,134		(3,144)		(76)
Non-subscription revenue	4,104		6,033		(1,929)		(32)		13,584		18,321		(4,737)		(26)
Total revenue	$	142,625	$	124,557	$	18,068	15	%	$	409,926	$	348,453	$	61,473	18	%

Three and nine months ended

For the three and nine months ended September 30, 2023, overall revenue increased primarily as a result of higher subscription revenue, partially offset by a decrease in perpetual licenses revenue and professional services revenue. Subscription revenue accounted for 97% of total revenue for the three and nine months ended September 30, 2023 compared to 95% for the three and nine months ended September 30, 2022. For the three and nine months ended September 30, 2023, the increase in subscription revenue was driven by device expansion, the addition of new customers, and cross-selling. For the three and nine months ended September 30, 2023, the decrease in perpetual licenses revenue primarily reflects customers shifting from perpetual licenses to subscriptions. For the three and nine months ended September 30, 2023, the decrease in professional services revenue was driven by lower demand from customers given budget constraints.

Cost of Revenue and Gross Margin

	Three Months Ended September 30,				Change				Nine Months Ended September 30,				Change
	2023		2022		$		%		2023		2022		$		%
	(in thousands, except percentages)
Cost of revenue:
Cost of subscription (exclusive of amortization expense shown below)	$	25,009	$	22,334	$	2,675	12	%	$	72,354	$	62,870	$	9,484	15	%
Cost of services (exclusive of amortization expense show below)	3,736		3,584		152		4		10,413		10,184		229		2
Amortization expense	3,494		5,277		(1,783)		(34)		10,102		15,760		(5,658)		(36)
Total cost of revenue	$	32,239	$	31,195	$	1,044	3	%	$	92,869	$	88,814	$	4,055	5	%
Gross margin	77%		75%						77%		75%

Three months ended

For the three months ended September 30, 2023, cost of revenue increased primarily due to an increase in cost of subscription revenue, partially offset by a decrease in amortization expense. Cost of subscription revenue increased primarily due to a $1.3 million increase in employee compensation costs primarily related to higher headcount to support the growth in our subscription customer base and a $0.7 million increase in third party hosting fees as we increased capacity to support our growth. Amortization expense decreased due to certain intangible assets reaching the end of their useful life.

Nine months ended

For the nine months ended September 30, 2023, cost of revenue increased primarily due to an increase in cost of subscription revenue, partially offset by a decrease in amortization expense. Cost of subscription revenue increased primarily due to a $4.6 million increase in employee compensation costs primarily related to higher headcount to support the growth in our subscription customer base, a $3.1 million increase in third party hosting fees as we increased capacity to support our growth, and a $1.2 million increase in stock-based compensation expense and related payroll taxes. Amortization expense decreased due to certain intangible assets reaching the end of their useful life.

38

Total gross margin for the three and nine months ended September 30, 2023 increased as our revenue expanded faster than the costs required to deliver the revenue and amortization expense decreased.

Operating Expenses

	Three Months Ended September 30,				Change				Nine Months Ended September 30,				Change
	2023		2022		$		%		2023		2022		$		%
	(in thousands, except percentages)
Operating expenses:
Sales and marketing	$	64,239	$	54,096	$	10,143	19	%	$	188,337	$	159,171	$	29,166	18	%
Research and development	34,704		30,799		3,905		13		101,501		89,584		11,917		13
General and administrative	35,896		30,061		5,835		19		100,298		103,994		(3,696)		(4)
Amortization expense	7,420		7,040		380		5		21,908		21,103		805		4
Operating expenses	$	142,259	$	121,996	$	20,263	17	%	$	412,044	$	373,852	$	38,192	10	%

Three months ended

For the three months ended September 30, 2023, sales and marketing expenses increased primarily due to a $6.8 million increase in employee compensation costs primarily driven by higher headcount due to growth in the business, a $1.6 million increase in marketing costs, and a $1.5 million increase in stock-based compensation expense and related payroll taxes.

For the three months ended September 30, 2023, research and development expenses increased primarily due to a $3.4 million increase in employee compensation costs primarily driven by higher headcount due to growth in our overall business and a $1.3 million increase in stock-based compensation expense and related payroll taxes, partially offset by a $1.1 million decrease in outside services.

For the three months ended September 30, 2023, general and administrative expenses increased primarily due to a $4.9 million increase in stock-based compensation expense and related payroll taxes, a $1.3 million increase related to system transformation costs, and a $0.7 million increase in acquisition-related expenses, partially offset by a $0.6 million decrease in the annual premium for directors and officers insurance due to improved market conditions for such insurance and a $0.4 million decrease in employee compensation costs.

Nine months ended

For the nine months ended September 30, 2023, sales and marketing expenses increased primarily due to a $25.0 million increase in employee compensation costs primarily driven by higher headcount due to growth in the business, a $3.3 million increase in marketing costs, a $1.0 million increase in travel-related expenses, and a $0.8 million increase in computer hardware and software costs to support the growth of the business, partially offset by a $1.3 million decrease in stock-based compensation expense and related payroll taxes due to the modification of return target options in the second quarter of 2022.

For the nine months ended September 30, 2023, research and development expenses increased primarily due to a $13.8 million increase in employee compensation costs primarily driven by higher headcount due to growth in our overall business and a $0.6 million increase in computer hardware and software costs to support the growth of the business, partially offset by a $1.6 million decrease in stock-based compensation expense and related payroll taxes due to the modification of return target options in the second quarter of 2022, and a $1.1 million decrease in outside services.

For the nine months ended September 30, 2023, general and administrative expenses decreased due to a $9.2 million decrease in stock-based compensation expense and related payroll taxes, and a $2.0 million decrease in the annual premium for directors and officers insurance due to improved market conditions for such insurance, partially offset by a $3.3 million increase in employee compensation costs primarily driven by higher headcount to support our continued growth, a $3.0 million increase related to system transformation costs, and a $0.8 million increase in acquisition-related expenses. The decrease in stock-based compensation expense and related payroll taxes was primarily due to the modification of return target options in the second quarter of 2022, partially offset by incremental stock-based compensation expense of $10.0 million recognized during the nine months ended September 30, 2023 in connection with our former CEO’s retirement. See Note 9 for additional information on share-based compensation.

39

Interest Income (Expense), Net

	Three Months Ended September 30,				Change			Nine Months Ended September 30,				Change
	2023		2022		$		%	2023		2022		$		%
	(in thousands, except percentages)
Interest income (expense), net	$	1,687	$	45	$	1,642	NM	$	4,453	$	(1,455)	$	5,908	NM

NM Not Meaningful.

Three and nine months ended

For the three and nine months ended September 30, 2023, interest income, net increased primarily due to higher earned interest rates and higher average invested balances.

Foreign Currency Transaction Loss

	Three Months Ended September 30,				Change				Nine Months Ended September 30,				Change
	2023		2022		$		%		2023		2022		$		%
	(in thousands, except percentages)
Foreign currency transaction loss	$	(2,647)	$	(2,624)	$	(23)	(1)	%	$	(995)	$	(4,081)	$	3,086	76	%

For the nine months ended September 30, 2023, foreign currency transaction loss decreased primarily due to the impact of changes in foreign currency exchange rates, primarily the GBP and EUR.

Income Tax Benefit (Provision)

	Three Months Ended September 30,						Change			Nine Months Ended September 30,						Change
	2023			2022			$		%	2023			2022			$		%
	(in thousands, except percentages)
Income tax benefit (provision)	$	556		$	(89)		$	645	NM	$	(1,147)		$	(321)		$	(826)	NM
Effective tax rate	1.7		%	(0.3)		%				(1.3)		%	(0.3)		%

NM Not Meaningful.

See Note 11 for additional information on income taxes.

Non-GAAP Financial Measures

In addition to our results determined in accordance with GAAP, we believe the following non-GAAP financial measures are useful in evaluating our operating performance. We believe that non-GAAP financial measures, when taken collectively with GAAP financial measures, may be helpful to investors because they provide consistency and comparability with our past financial performance (for example, by eliminating items that fluctuate for reasons unrelated to operating performance or that represent non-recurring, one-time events), provide additional understanding of factors and trends affecting our business, and assist in comparisons with other companies, some of which use similar non-GAAP information to supplement their GAAP results.

Our non-GAAP financial measures are presented for supplemental informational purposes only, and should not be considered a substitute for financial measures presented in accordance with GAAP. The principal limitation of these non-GAAP financial measures is that they exclude certain expenses that are required by GAAP to be recorded in our financial statements, including stock-based compensation expense and amortization of acquired intangible assets. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by our management about which expenses are excluded or included in determining these non-GAAP financial measures. Further, non-GAAP financial measures are not standardized. It may not be possible to compare these financial measures with other companies’ non-GAAP financial measures having the same or similar names. While the amortization expense of acquired intangible assets is excluded from certain non-GAAP measures, the revenue related to acquired intangible assets is reflected in such measures as those assets contribute to revenue generation. A reconciliation is provided below for each non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures. In addition,

40

investors are encouraged to review our condensed consolidated financial statements and the notes thereto in their entirety and not to rely on any single financial measure.

Non-GAAP Gross Profit and Non-GAAP Gross Profit Margin

We use non-GAAP gross profit and non-GAAP gross profit margin, and believe it is useful to our investors, to understand and evaluate our operating performance and trends and to prepare and approve our annual budget. We define non-GAAP gross profit as gross profit, adjusted for amortization expense, stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, and system transformation costs. System transformation costs are primarily associated with the implementation of sales software and software supporting our business including enterprise resource planning, as well as other systems to provide best-in-class processes, governance, and systems. The transformation includes a comprehensive redesign in the way we go to market, including the quoting, contracting, fulfilling, and invoicing processes, and the systems and tools we use. We define non-GAAP gross profit margin as non-GAAP gross profit as a percentage of total revenue.

A reconciliation of non-GAAP gross profit to gross profit and non-GAAP gross profit margin to gross profit margin, the most directly comparable GAAP measures, are as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Gross profit	$	110,386	$	93,362	$	317,057	$	259,639
Amortization expense	3,494		5,277		10,102		15,760
Stock-based compensation	3,015		2,823		8,629		7,456
Acquisition-related expense	14		—		16		61
Payroll taxes related to stock-based compensation	105		132		200		157
System transformation costs	22		—		22		—
Non-GAAP gross profit	$	117,036	$	101,594	$	336,026	$	283,073
Gross profit margin	77%		75%		77%		75%
Non-GAAP gross profit margin	82%		82%		82%		81%

Non-GAAP Operating Income and Non-GAAP Operating Income Margin

We use non-GAAP operating income and non-GAAP operating income margin, and believe it is useful for our investors, to understand and evaluate our operating performance and trends, to prepare and approve our annual budget, and to develop short-term and long-term operating plans. We define non-GAAP operating income as operating loss, adjusted for amortization expense, stock-based compensation expense, acquisition-related expense, acquisition-related earnout, offering costs, payroll taxes related to stock-based compensation, system transformation costs, and legal settlements and other non-recurring litigation costs. We define non-GAAP operating income margin as non-GAAP operating income as a percentage of total revenue.

41

A reconciliation of non-GAAP operating income to operating loss and non-GAAP operating income margin to operating loss margin, the most directly comparable GAAP measures, are as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Operating loss	$	(31,873)	$	(28,634)	$	(94,987)	$	(114,213)
Amortization expense	10,914		12,317		32,010		36,863
Stock-based compensation	28,349		20,490		78,082		89,524
Acquisition-related expense	2,735		1,782		4,172		3,431
Acquisition-related earnout	—		200		—		388
Offering costs	—		—		—		124
Payroll taxes related to stock-based compensation	704		732		1,674		1,121
System transformation costs	1,372		—		3,153		—
Legal settlements and other non-recurring litigation costs	200		—		200		—
Non-GAAP operating income	$	12,401	$	6,887	$	24,304	$	17,238
Operating loss margin	(22)%		(23)%		(23)%		(33)%
Non-GAAP operating income margin	9%		6%		6%		5%

Non-GAAP Net Income

We use non-GAAP net income, and believe it is useful for our investors, to understand and evaluate our operating performance and trends. We define non-GAAP net income as net loss, adjusted for income tax benefit (provision), amortization expense, stock-based compensation expense, foreign currency transaction loss, amortization of debt issuance costs, acquisition-related expense, acquisition-related earnout, offering costs, payroll taxes related to stock-based compensation, system transformation costs, and legal settlements and other non-recurring litigation costs, and adjustment to income tax expense based on the non-GAAP measure of profitability using our blended U.S. statutory tax rate.

We define non-GAAP income before income taxes as loss before income taxes adjusted for amortization expense, stock-based compensation expense, foreign currency transaction loss, amortization of debt issuance costs, acquisition-related expense, acquisition-related earnout, offering costs, payroll taxes related to stock-based compensation, system transformation costs, and legal settlements and other non-recurring litigation costs.

We define non-GAAP provision for income taxes as the current and deferred income tax expense commensurate with the non-GAAP measure of profitability using our blended U.S. statutory tax rate.

42

A reconciliation of non-GAAP net income to net loss, the most directly comparable GAAP measure, is as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Net loss	$	(32,277)	$	(31,302)	$	(92,676)	$	(120,070)
Exclude: income tax benefit (provision)	556		(89)		(1,147)		(321)
Loss before income tax benefit (provision)	(32,833)		(31,213)		(91,529)		(119,749)
Amortization expense	10,914		12,317		32,010		36,863
Stock-based compensation	28,349		20,490		78,082		89,524
Foreign currency transaction loss	2,647		2,624		995		4,081
Amortization of debt issuance costs	687		682		2,055		2,040
Acquisition-related expense	2,735		1,782		4,172		3,431
Acquisition-related earnout	—		200		—		388
Offering costs	—		—		—		124
Payroll taxes related to stock-based compensation	704		732		1,674		1,121
System transformation costs	1,372		—		3,153		—
Legal settlements and other non-recurring litigation costs	200		—		200		—
Non-GAAP income before income taxes	14,775		7,614		30,812		17,823
Non-GAAP provision for income taxes (1)	(3,546)		(1,828)		(7,395)		(4,278)
Non-GAAP net income	$	11,229	$	5,786	$	23,417	$	13,545

(1) In accordance with the SEC’s Non-GAAP Financial Measures Compliance and Disclosure Interpretation, the Company’s blended U.S. statutory rate of 24% is used as an estimate for the current and deferred income tax expense associated with our non-GAAP income before income taxes.

Adjusted EBITDA

We define adjusted EBITDA as net loss, adjusted for interest (income) expense, net, (benefit) provision for income taxes, depreciation expense, amortization expense, stock-based compensation expense, foreign currency transaction loss, acquisition-related expense, acquisition-related earnout, offering costs, payroll taxes related to stock-based compensation, system transformation costs, and legal settlements and other non-recurring litigation costs.

A reconciliation of adjusted EBITDA to net loss, the most directly comparable GAAP measure, is as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Net loss	$	(32,277)	$	(31,302)	$	(92,676)	$	(120,070)
Interest (income) expense, net	(1,687)		(45)		(4,453)		1,455
(Benefit) provision for income taxes	(556)		89		1,147		321
Depreciation expense	1,851		1,637		5,593		4,875
Amortization expense	10,914		12,317		32,010		36,863
Stock-based compensation	28,349		20,490		78,082		89,524
Foreign currency transaction loss	2,647		2,624		995		4,081
Acquisition-related expense	2,735		1,782		4,172		3,431
Acquisition-related earnout	—		200		—		388
Offering costs	—		—		—		124
Payroll taxes related to stock-based compensation	704		732		1,674		1,121
System transformation costs	1,372		—		3,153		—
Legal settlements and other non-recurring litigation costs	200		—		200		—
Adjusted EBITDA	$	14,252	$	8,524	$	29,897	$	22,113

43

Liquidity and Capital Resources

General

As of September 30, 2023, our principal sources of liquidity were cash and cash equivalents totaling $227.6 million, which were held for general corporate purposes, which may include working capital, capital expenditures, and potential acquisitions and strategic transactions, as well as the available balance of the 2020 Revolving Credit Facility, described in Note 8 to the condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q. Our cash and cash equivalents are comprised of cash, money market deposit accounts, and money market funds with original maturities at the time of purchase of three months or less. Our cash and cash equivalents are held at a diversified portfolio of global banks and money market investments, and we do not have material exposure to recent banking-sector events. We expect that our operating cash flows, in addition to our cash and cash equivalents, will enable us to make continued investments in supporting the growth of our business in the future.

A majority of our customers pay in advance for subscriptions and support and maintenance contracts, a portion of which is recorded as deferred revenue. Deferred revenue consists of the unearned portion of billed fees for our subscriptions, which is later recognized as revenue in accordance with our revenue recognition policy. As of September 30, 2023, we had deferred revenue of $369.8 million, of which $311.1 million was recorded as a current liability and is expected to be recognized as revenue in the next 12 months, provided all other revenue recognition criteria have been met.

As of September 30, 2023, there were no amounts outstanding under the 2020 Credit Agreement, other than $1.0 million in outstanding letters of credit. Effective April 7, 2023, we entered into the Credit Agreement Amendment, which amended certain provisions of the 2020 Credit Agreement. The Credit Agreement Amendment updated the benchmark interest rate provisions to replace the LIBO Rate with the Adjusted Term SOFR for purposes of calculating interest for U.S. dollar-denominated borrowings under the terms of the 2020 Credit Agreement. Except as amended by the Credit Agreement Amendment, the remaining terms of the 2020 Credit Agreement remain in full force and effect. See Note 8 for additional information.

On September 17, 2021, we completed a private offering of the 2026 Notes and received net proceeds of approximately $361.4 million after deducting the initial purchasers’ discounts and commissions and the offering expenses paid by us. The 2026 Notes bear interest at a rate of 0.125% per year, payable semiannually in arrears on March 1st and September 1st of each year, beginning on March 1, 2022.

On July 13, 2023, the Company acquired dataJAR for total purchase consideration of £19.3 million (or approximately $25.1 million using the exchange rate on July 13, 2023), of which £16.6 million (or approximately $21.6 million using the exchange rate on July 13, 2023) was paid upon closing. See Note 4 for additional information.

Future Liquidity and Capital Resource Requirements

We believe our cash and cash equivalents, the 2020 Revolving Credit Facility, and cash provided by sales of our software solutions and services will be sufficient to meet our working capital and capital expenditure needs, debt service requirements for at least the next 12 months, and other known long-term cash requirements. Our future capital requirements will depend on many factors including our growth rate, the timing and extent of spending to support development efforts, the expansion of sales and marketing activities, the introduction of new and enhanced products and services offerings, and the continuing market acceptance of our products. In the future, we may use cash to acquire or invest in complementary businesses, services, and technologies, including intellectual property rights.

As of September 30, 2023, our principal commitments consist of obligations under our 2026 Notes, contractual agreements for hosting services and other support software, and operating leases for office space. During the nine months ended September 30, 2023, there have been no material changes to our commitments under our 2026 Notes and operating leases for office space as disclosed in our Annual Report on Form 10-K for the year ended December 31, 2022. See Note 7 for additional information on commitments under contractual agreements for hosting services and other support software.

44

Cash Flows

The following table presents a summary of our condensed consolidated cash flows from operating, investing, and financing activities:

	Nine Months Ended September 30,
	2023		2022
	(in thousands)
Net cash provided by operating activities	$	20,045	$	62,831
Net cash used in investing activities	(22,083)		(12,919)
Net cash provided by (used in) financing activities	5,157		(260)
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	(190)		(1,322)
Net increase in cash, cash equivalents, and restricted cash	2,929		48,330
Cash, cash equivalents, and restricted cash, beginning of period	231,921		177,150
Cash, cash equivalents, and restricted cash, end of period	$	234,850	$	225,480
Cash paid for interest	$	704	$	683
Cash paid for purchases of equipment and leasehold improvements	2,522		5,645

Operating Activities

Our largest source of operating cash is cash collections from our subscription customers. Our primary uses of cash from operating activities are for employee-related expenditures, marketing expenses, and third-party hosting costs.

For the nine months ended September 30, 2023, net cash provided by operating activities was $20.0 million reflecting our net loss of $92.7 million, adjusted for non-cash charges of $136.6 million and net cash outflows of $23.9 million from changes in our operating assets and liabilities. Non-cash charges primarily consisted of share-based compensation, depreciation and amortization of property and equipment and intangible assets, amortization of deferred contract costs, non-cash lease expense, and amortization of debt issuance costs. The primary drivers of net cash outflows from changes in operating assets and liabilities included an increase of $28.8 million in deferred contract costs, an increase of $6.8 million in prepaid expenses and other assets, an increase of $6.5 million in trade accounts receivable, and a decrease of $2.5 million in accounts payable and accrued liabilities. These changes were partially offset by an increase of $20.5 million in deferred revenue due to growth in subscription revenue.

For the nine months ended September 30, 2022, net cash provided by operating activities was $62.8 million reflecting our net loss of $120.1 million, adjusted for non-cash charges of $153.0 million and net cash inflows of $29.9 million from changes in our operating assets and liabilities. Non-cash charges primarily consisted of share-based compensation, depreciation and amortization of property and equipment and intangible assets, amortization of deferred contract costs, non-cash lease expense, and amortization of debt issuance costs. The primary drivers of net cash inflows from changes in operating assets and liabilities included an increase of $59.9 million in deferred revenue due to growth in subscription revenue and an increase of $10.6 million in accounts payable and accrued liabilities. These changes were partially offset by an increase of $22.9 million in deferred contract costs, an increase of $15.1 million in trade accounts receivable due to higher sales and the timing of cash receipts from our customers, and an increase of $3.4 million in prepaid expenses and other assets.

Investing Activities

During the nine months ended September 30, 2023, net cash used in investing activities was $22.1 million driven by cash paid for the dataJAR acquisition of $18.8 million, net of cash acquired, purchases of $2.5 million in equipment and leasehold improvements, and purchases of investments of $0.8 million.

During the nine months ended September 30, 2022, net cash used in investing activities was $12.9 million driven by purchases of $5.6 million in equipment and leasehold improvements, cash paid for two acquisitions of $4.0 million, and cash paid for the purchase of investments of $3.1 million.

45

Financing Activities

Net cash provided by financing activities of $5.2 million during the nine months ended September 30, 2023 was primarily due to proceeds of $5.6 million from the exercise of stock options.

Net cash used in financing activities of $0.3 million during the nine months ended September 30, 2022 was primarily due to $4.6 million paid for contingent consideration associated with the Digita acquisition, offset by proceeds of $4.7 million from the exercise of stock options.

Indemnification Agreements

In the ordinary course of business, we enter into agreements of varying scope and terms pursuant to which we agree to indemnify customers, channel partners, vendors, lessors, business partners, and other parties with respect to certain matters, including, but not limited to, losses arising out of the breach of such agreements, services to be provided by us, or from intellectual property infringement, misappropriation, or other violation claims made by third parties. See “Risk Factors — We have indemnity provisions under our contracts with our customers, channel partners, and other third parties, which could have a material adverse effect on our business” in our Annual Report on Form 10-K for the year ended December 31, 2022. In addition, we have entered into indemnification agreements with our directors and certain officers that will require us, among other things, to indemnify them against certain liabilities that may arise by reason of their status or service as directors, officers, or employees. No demands have been made upon us to provide indemnification under such agreements, and there are no claims that we are aware of that could have a material effect on our condensed consolidated balance sheets, condensed consolidated statements of operations and comprehensive loss, or condensed consolidated statements of cash flows.

Critical Accounting Estimates

Our discussion and analysis of financial condition and results of operations are based upon our condensed consolidated financial statements. The preparation of our financial statements in accordance with GAAP requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. We base our estimates on experience and other assumptions that we believe are reasonable under the circumstances, and we evaluate these estimates on an ongoing basis. Actual results may differ from those estimates, impacting our reported results of operations and financial condition.

There have been no material changes to our critical accounting estimates disclosed in our Annual Report on Form 10-K for the year ended December 31, 2022. For more information, refer to “Note 2 — Summary of significant accounting policies” to the condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q.

Recent Accounting Pronouncements

For a description of our recently adopted accounting pronouncements and recently issued accounting standards not yet adopted, see “Note 2 — Summary of significant accounting policies” to the condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q.

Item 3.    Quantitative and Qualitative Disclosures About Market Risk

There were no material changes to our quantitative and qualitative disclosures about market risk during the nine months ended September 30, 2023. See Part II, Item 7A, “Quantitative and Qualitative Disclosures About Market Risk” of our Annual Report on Form 10-K for the year ended December 31, 2022 for a detailed discussion of our market risks.

Item 4.    Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain “disclosure controls and procedures,” as defined in Rule 13a–15(e) and Rule 15d–15(e) under the Exchange Act that are designed to provide reasonable assurance that information required to be disclosed by the Company in the reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to provide reasonable assurance that information required to be disclosed by the Company in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including our principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure. Our

46

management, with the participation of our principal executive officer and principal financial officer, evaluated the effectiveness of our disclosure controls and procedures as of September 30, 2023. Based on this evaluation, our principal executive officer and principal financial officer have concluded that our disclosure controls and procedures were not effective as of September 30, 2023 due to the material weakness described below. Notwithstanding such material weakness in internal control over financial reporting, our principal executive officer and principal financial officer have concluded that our unaudited condensed consolidated financial statements included in this Quarterly Report on Form 10-Q present fairly, in all material respects, our financial position, results of operations, and cash flows for the periods presented in conformity with GAAP.

Material Weakness in Internal Control over Financial Reporting

A material weakness is a deficiency, or combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of a company’s annual or interim financial statements will not be prevented or detected on a timely basis. Because the control deficiency described below could have resulted in a material misstatement of our annual or interim financial statements, we determined that this deficiency constitutes a material weakness.

During the fourth quarter of 2022, we identified that we did not design and maintain effective IT general controls for financial IT applications used for revenue recognition by Wandera, which we acquired in July 2021. Specifically, we did not design and maintain access controls relating to maintaining appropriate segregation of duties and user access as well as controls relating to change management over IT program and data changes. We have concluded that process-level automated and manual controls which were dependent upon IT general controls and data derived from impacted IT systems were ineffective because they could have been adversely impacted. Wandera accounts for less than 5% of our consolidated total revenue, and the material weakness did not result in any misstatements to our interim or annual financial statements.

We are working to remediate this material weakness in our internal control over financial reporting. We have implemented and are currently testing new controls over the financial IT applications used by Wandera with the intention of remediation later this year. These controls include authorization of changes to financial IT applications and enhanced user access controls to ensure appropriate segregation of duties, as well as process-level controls which are dependent upon data from the impacted IT systems. The material weakness will not be considered remediated until a sustained period of time has passed to allow management to test the design and operational effectiveness of the new controls.

Changes in Internal Control

Except for the remediation measures implemented in connection with the material weakness described above, there have been no changes in internal control over financial reporting during the quarter ended September 30, 2023 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations on Effectiveness of Controls

Our management, including our principal executive officer and principal financial officer, does not expect that our disclosure controls and procedures or our internal control over financial reporting will prevent or detect all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected. The design of any system of controls is also based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or procedures may deteriorate. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

47

PART II. OTHER INFORMATION

Item 1.    Legal Proceedings

The information set forth in “Note 7 — Commitments and contingencies” to the condensed consolidated financial statements in Part I, Item 1 of this Quarterly Report on Form 10-Q is incorporated herein by reference.

From time to time, we may be subject to legal proceedings and claims that arise in the ordinary course of business, including patent, commercial, product liability, employment, class action, whistleblower, and other litigation and claims, as well as governmental and other regulatory investigations and proceedings. In addition, third parties may from time to time assert claims against us in the form of letters and other communications. Although the results of these proceedings, claims, inquiries, and investigations cannot be predicted with certainty, we do not believe that the final outcome of these matters is reasonably likely to have a material adverse effect on our business, financial condition, or results of operations. Our evaluation of any current matters may change in the future as the legal proceedings and claims and events related thereto unfold. Future litigation may be necessary to defend ourselves, our partners, and our customers by determining the scope, enforceability, and validity of third-party proprietary rights, or to establish our proprietary rights. The results of any current or future litigation cannot be predicted with certainty, and regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources, and other factors.

Item 1A. Risk Factors

This quarterly report should be read in conjunction with the risk factors included in our Annual Report on Form 10-K for the year ended December 31, 2022. There have been no material changes to the risk factors disclosed in Part 1, Item 1A “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2022.

Item 2.    Unregistered Sales of Equity Securities and Use of Proceeds

None.

Item 3.    Defaults Upon Senior Securities

None.

Item 4.    Mine Safety Disclosures

Not applicable.

Item 5.    Other Information

Insider Trading Arrangements

On September 8, 2023, Vina Leite, one of the Company’s directors, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act (a “10b5-1 Plan”). Ms. Leite’s 10b5-1 Plan provides for the potential sale of up to 14,681 shares of common stock, subject to certain conditions, from December 8, 2023 through September 8, 2024.

On September 14, 2023, Jason Wudi, the Company’s Chief Innovation Officer, entered into a 10b5-1 Plan. Mr. Wudi’s 10b5-1 Plan provides for the potential sale of up to 96,264 shares of common stock, subject to certain conditions, from December 14, 2023 through September 14, 2024.

48

Item 6.    Exhibits

The following is a list of all exhibits filed or furnished as part of this report:

Exhibit Number	Description
3.1	Second Amended and Restated Certificate of Incorporation of Jamf Holding Corp., dated July 24, 2020 (incorporated by reference to Exhibit 3.1 to the Company’s Form 8-K filed with the SEC on July 27, 2020).
3.2	Amended and Restated Bylaws of Jamf Holding Corp., dated July 24, 2020 (incorporated by reference to Exhibit 3.2 to the Company’s Form 8-K filed with the SEC on July 27, 2020).
10.1+	Jamf Holding Corp. Annual Cash Incentive Plan (incorporated by reference to Exhibit 10.4 to the Company’s Form 10-Q filed with the SEC on August 8, 2023).
10.2	Jamf Holding Corp. Clawback Policy (incorporated by reference to Exhibit 10.1 to the Company’s Form 8-K filed with the SEC on November 2, 2023).
31.1	Certification of the Chief Executive Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002, filed herewith.
31.2	Certification of the Chief Financial Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002, filed herewith.
32.1*	Certification of the Chief Executive Officer pursuant to 18 U.S.C. Section 1350, furnished herewith.
32.2*	Certification of the Chief Financial Officer pursuant to 18 U.S.C. Section 1350, furnished herewith.
101.INS	Inline XBRL Instance Document
101.SCH	Inline XBRL Taxonomy Extension Schema Document
101.CAL	Inline XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF	Inline XBRL Taxonomy Extension Definition Linkbase Document
101.LAB	Inline XBRL Taxonomy Extension Label Linkbase Document
101.PRE	Inline XBRL Taxonomy Extension Presentation Linkbase Document
104	Cover Page Interactive Data File (formatted as inline XBRL and contained in Exhibit 101)

* The certifications furnished in Exhibit 32.1 and Exhibit 32.2 hereto are deemed to accompany this Quarterly Report on Form 10-Q and will not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, except to the extent that the registrant specifically incorporates it by reference.

+ Indicates a management contract or compensatory plan or arrangement.

49

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	JAMF HOLDING CORP. (Registrant)
Date: November 8, 2023	By:	/s/ Ian Goodkind
		Ian Goodkind
		Chief Financial Officer (Principal Financial and Accounting Officer)

50

EX-31.1

Exhibit 31.1

Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

I, John Strosahl, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Jamf Holding Corp.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: November 8, 2023	/s/ John Strosahl
	John Strosahl Director and Chief Executive Officer

EX-31.2

Exhibit 31.2

Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

I, Ian Goodkind, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Jamf Holding Corp.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: November 8, 2023	/s/ Ian Goodkind
	Ian Goodkind Chief Financial Officer

EX-32.1

Exhibit 32.1

Certification of the Chief Executive Officer

Pursuant to Rule 18 U.S.C. Section 1350

In connection with the Quarterly Report on Form 10-Q of Jamf Holding Corp. (the “Company”) for the period ended September 30, 2023, as filed with the U.S. Securities and Exchange Commission (the “Report”), I, John Strosahl, Chief Executive Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:

1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: November 8, 2023	/s/ John Strosahl
	John Strosahl Director and Chief Executive Officer

EX-32.2

Exhibit 32.2

Certification of the Chief Financial Officer

Pursuant to Rule 18 U.S.C. Section 1350

In connection with the Quarterly Report on Form 10-Q of Jamf Holding Corp. (the “Company”) for the period ended September 30, 2023, as filed with the U.S. Securities and Exchange Commission (the “Report”), I, Ian Goodkind, Chief Financial Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:

1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: November 8, 2023	/s/ Ian Goodkind
	Ian Goodkind Chief Financial Officer

XML

Cover Page - shares	9 Months Ended
	Sep. 30, 2023	Oct. 24, 2023
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2023
Document Transition Report	false
Entity File Number	001-39399
Entity Registrant Name	JAMF HOLDING CORP.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	82-3031543
Entity Address, Address Line One	100 Washington Ave S
Entity Address, Address Line Two	Suite 1100
Entity Address, City or Town	Minneapolis
Entity Address, State or Province	MN
Entity Address, Postal Zip Code	55401
City Area Code	612
Local Phone Number	605-6625
Title of 12(b) Security	Common Stock, $0.001 par value per share
Trading Symbol	JAMF
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		125,795,772
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	Q3
Entity Central Index Key	0001721947
Amendment Flag	false

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Current assets:
Cash and cash equivalents	$ 227,619	$ 224,338
Trade accounts receivable, net of allowances of $484 and $445 at September 30, 2023 and December 31, 2022, respectively	95,361	88,163
Income taxes receivable	678	465
Deferred contract costs	21,693	17,652
Prepaid expenses	15,938	14,331
Other current assets	10,733	6,097
Total current assets	372,022	351,046
Equipment and leasehold improvements, net	16,400	19,421
Goodwill	876,822	856,925
Other intangible assets, net	196,514	218,744
Deferred contract costs, non-current	48,871	39,643
Other assets	41,423	43,763
Total assets	1,552,052	1,529,542
Current liabilities:
Accounts payable	21,070	15,393
Accrued liabilities	68,088	67,051
Income taxes payable	1,018	486
Deferred revenue	311,138	278,038
Total current liabilities	401,314	360,968
Deferred revenue, non-current	58,616	68,112
Deferred tax liability, net	5,624	5,505
Convertible senior notes, net	366,374	364,505
Other liabilities	20,707	29,114
Total liabilities	852,635	828,204
Commitments and contingencies (Note 7)
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 shares authorized at September 30, 2023 and December 31, 2022; no shares issued and outstanding at September 30, 2023 and December 31, 2022	0	0
Common stock, $0.001 par value, 500,000,000 shares authorized at September 30, 2023 and December 31, 2022; 125,726,004 and 123,170,172 shares issued and outstanding at September 30, 2023 and December 31, 2022, respectively	126	123
Additional paid‑in capital	1,136,727	1,049,875
Accumulated other comprehensive loss	(36,051)	(39,951)
Accumulated deficit	(401,385)	(308,709)
Total stockholders’ equity	699,417	701,338
Total liabilities and stockholders’ equity	$ 1,552,052	$ 1,529,542

XML

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Current assets:
Allowance	$ 484	$ 445
Stockholders’ equity:
Preferred stock, par value (in dollars per share)	$ 0.001	$ 0.001
Preferred stock authorized (in shares)	50,000,000	50,000,000
Preferred stock issued (in shares)	0	0
Preferred stock outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.001	$ 0.001
Common stock, shares authorized (in shares)	500,000,000	500,000,000
Common stock issued (in shares)	125,726,004	123,170,172
Common stock outstanding (in shares)	125,726,004	123,170,172

XML

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Revenue:
Total revenue	$ 142,625	$ 124,557	$ 409,926	$ 348,453
Cost of revenue:
Amortization expense	3,494	5,277	10,102	15,760
Total cost of revenue	32,239	31,195	92,869	88,814
Gross profit	110,386	93,362	317,057	259,639
Operating expenses:
Sales and marketing	64,239	54,096	188,337	159,171
Research and development	34,704	30,799	101,501	89,584
General and administrative	35,896	30,061	100,298	103,994
Amortization expense	7,420	7,040	21,908	21,103
Total operating expenses	142,259	121,996	412,044	373,852
Loss from operations	(31,873)	(28,634)	(94,987)	(114,213)
Interest income (expense), net	1,687	45	4,453	(1,455)
Foreign currency transaction loss	(2,647)	(2,624)	(995)	(4,081)
Loss before income tax benefit (provision)	(32,833)	(31,213)	(91,529)	(119,749)
Income tax benefit (provision)	556	(89)	(1,147)	(321)
Net loss	$ (32,277)	$ (31,302)	$ (92,676)	$ (120,070)
Net loss per share, basic (in dollars per share)	$ (0.26)	$ (0.26)	$ (0.74)	$ (1.00)
Net loss per share, diluted (in dollars per share)	$ (0.26)	$ (0.26)	$ (0.74)	$ (1.00)
Weighted‑average shares used to compute net loss per share, basic (in shares)	125,537,246	121,014,325	124,455,109	120,188,587
Weighted‑average shares used to compute net loss per share, diluted (in shares)	125,537,246	121,014,325	124,455,109	120,188,587
Subscription
Revenue:
Total revenue	$ 138,521	$ 118,524	$ 396,342	$ 330,132
Cost of revenue:
Cost of revenue	25,009	22,334	72,354	62,870
Services
Revenue:
Total revenue	3,956	5,216	12,594	14,187
Cost of revenue:
Cost of revenue	3,736	3,584	10,413	10,184
License
Revenue:
Total revenue	$ 148	$ 817	$ 990	$ 4,134

XML

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Statement of Comprehensive Income [Abstract]
Net loss	$ (32,277)	$ (31,302)	$ (92,676)	$ (120,070)
Other comprehensive (loss) income:
Foreign currency translation adjustments	(7,694)	(26,510)	3,900	(56,218)
Total other comprehensive (loss) income	(7,694)	(26,510)	3,900	(56,218)
Comprehensive loss	$ (39,971)	$ (57,812)	$ (88,776)	$ (176,288)

XML

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common Stock	Additional Paid‑In Capital	Accumulated Other Comprehensive Loss	Accumulated Deficit
Beginning balance (in shares) at Dec. 31, 2021		119,426,064
Beginning balance at Dec. 31, 2021	$ 738,426	$ 119	$ 913,581	$ (7,866)	$ (167,408)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		747,410
Exercise of stock options	4,682	$ 1	4,681
Vesting of restricted stock units (in shares)		1,036,161
Issuance of common stock under the employee stock purchase plan (in shares)		130,450
Issuance of common stock under the employee stock purchase plan	3,419		3,419
Share‑based compensation	89,524		89,524
Foreign currency translation adjustments	(56,218)			(56,218)
Net loss	(120,070)				(120,070)
Ending balance (in shares) at Sep. 30, 2022		121,340,085
Ending balance at Sep. 30, 2022	659,763	$ 120	1,011,205	(64,084)	(287,478)
Beginning balance (in shares) at Jun. 30, 2022		120,310,047
Beginning balance at Jun. 30, 2022	693,946	$ 120	987,576	(37,574)	(256,176)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		476,637
Exercise of stock options	3,139		3,139
Vesting of restricted stock units (in shares)		553,401
Share‑based compensation	20,490		20,490
Foreign currency translation adjustments	(26,510)			(26,510)
Net loss	(31,302)				(31,302)
Ending balance (in shares) at Sep. 30, 2022		121,340,085
Ending balance at Sep. 30, 2022	659,763	$ 120	1,011,205	(64,084)	(287,478)
Beginning balance (in shares) at Dec. 31, 2022		123,170,172
Beginning balance at Dec. 31, 2022	701,338	$ 123	1,049,875	(39,951)	(308,709)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		778,589
Exercise of stock options	5,640	$ 1	5,639
Vesting of restricted stock units (in shares)		1,572,281
Vesting of restricted stock units	2	$ 2
Issuance of common stock under the employee stock purchase plan (in shares)		204,962
Issuance of common stock under the employee stock purchase plan	3,131		3,131
Share‑based compensation	78,082		78,082
Foreign currency translation adjustments	3,900			3,900
Net loss	(92,676)				(92,676)
Ending balance (in shares) at Sep. 30, 2023		125,726,004
Ending balance at Sep. 30, 2023	699,417	$ 126	1,136,727	(36,051)	(401,385)
Beginning balance (in shares) at Jun. 30, 2023		124,890,541
Beginning balance at Jun. 30, 2023	708,363	$ 125	1,105,703	(28,357)	(369,108)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of stock options (in shares)		370,564
Exercise of stock options	2,675		2,675
Vesting of restricted stock units (in shares)		464,899
Vesting of restricted stock units	1	$ 1
Share‑based compensation	28,349		28,349
Foreign currency translation adjustments	(7,694)			(7,694)
Net loss	(32,277)				(32,277)
Ending balance (in shares) at Sep. 30, 2023		125,726,004
Ending balance at Sep. 30, 2023	$ 699,417	$ 126	$ 1,136,727	$ (36,051)	$ (401,385)

XML

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Operating activities
Net loss	$ (92,676)	$ (120,070)
Adjustments to reconcile net loss to cash provided by operating activities:
Depreciation and amortization expense	37,603	41,738
Amortization of deferred contract costs	15,565	12,091
Amortization of debt issuance costs	2,055	2,040
Non-cash lease expense	4,443	4,373
Provision for credit losses and returns	226	310
Share‑based compensation	78,082	89,524
Deferred tax benefit	(1,973)	(2,019)
Adjustment to contingent consideration	0	388
Other	584	4,603
Changes in operating assets and liabilities:
Trade accounts receivable	(6,512)	(15,125)
Income tax receivable/payable	267	688
Prepaid expenses and other assets	(6,838)	(3,351)
Deferred contract costs	(28,839)	(22,919)
Accounts payable	4,916	7,766
Accrued liabilities	(7,370)	2,872
Deferred revenue	20,512	59,922
Net cash provided by operating activities	20,045	62,831
Investing activities
Acquisitions, net of cash acquired	(18,797)	(4,023)
Purchases of equipment and leasehold improvements	(2,522)	(5,645)
Purchase of investments	(750)	(3,100)
Other	(14)	(151)
Net cash used in investing activities	(22,083)	(12,919)
Financing activities
Debt issuance costs	0	(50)
Cash paid for offering costs	0	(104)
Cash paid for contingent consideration	(206)	(4,588)
Payment of acquisition-related holdback	(277)	(200)
Proceeds from the exercise of stock options	5,640	4,682
Net cash provided by (used in) financing activities	5,157	(260)
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	(190)	(1,322)
Net increase in cash, cash equivalents, and restricted cash	2,929	48,330
Cash, cash equivalents, and restricted cash, beginning of period	231,921	177,150
Cash, cash equivalents, and restricted cash, end of period	234,850	225,480
Cash paid for:
Interest	704	683
Income taxes, net of refunds	2,807	1,630
Non-cash activities:
Employee stock purchase plan	3,131	3,419
Offering costs accrued but not paid	0	17
Operating lease assets obtained in exchange for operating lease liabilities	768	7,320
Purchases of equipment and leasehold improvements accrued but not paid	159	311
Reconciliation of cash, cash equivalents, and restricted cash within the condensed consolidated balance sheets to the amounts shown in the condensed consolidated statements of cash flows above:
Cash and cash equivalents	227,619	225,480
Restricted cash included in other current assets	3,631	0
Restricted cash included in other assets	3,600	0
Total cash, cash equivalents, and restricted cash	$ 234,850	$ 225,480

XML

Basis of presentation and description of business

9 Months Ended

Sep. 30, 2023

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of presentation and description of business

Basis of presentation and description of business

Description of business

We are the standard in managing and securing Apple at work, and we are the only company in the world that provides a complete management and security solution for an Apple-first environment that is designed to be enterprise secure, consumer simple, and protective of personal privacy. We help IT and security teams confidently protect the devices, data, and applications used by their workforce, while providing employees with consumer-simple, privacy-protecting technology. With Jamf’s software, devices can be deployed to employees brand new in the shrink-wrapped box, set up automatically and personalized at first power-on and administered continuously throughout the lifecycle of the device. Our customers are located throughout the world.

Basis of presentation and principles of consolidation

The accompanying condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP and applicable rules and regulations of the SEC regarding interim financial reporting. All intercompany accounts and transactions have been eliminated.

Unaudited interim condensed consolidated financial information

The interim condensed consolidated balance sheet as of September 30, 2023, the condensed consolidated statements of operations, of comprehensive loss, and of stockholders’ equity for the three and nine months ended September 30, 2023 and 2022, the condensed consolidated statements of cash flows for the nine months ended September 30, 2023 and 2022, and the related notes are unaudited. The condensed consolidated balance sheet as of December 31, 2022 was derived from our audited consolidated financial statements that were included in our Annual Report on Form 10-K for the year ended December 31, 2022, which was filed with the SEC on March 1, 2023. The accompanying unaudited condensed consolidated financial statements and related notes should be read in conjunction with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2022.

These unaudited interim condensed consolidated financial statements have been prepared on the same basis as the annual consolidated financial statements and, in management’s opinion, include all adjustments necessary for the fair presentation of the consolidated financial position, results of operations, and cash flows of the Company. All adjustments made were of a normal recurring nature. The results for the three and nine months ended September 30, 2023 are not necessarily indicative of the results to be expected for the year ending December 31, 2023 or for any future period.

Use of estimates

The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of right-of-use assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates.

Segment and geographic information

Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment.

Revenue by geographic region as determined based on the location where the sale originated were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
The Americas (1)	$	95,469	$	86,687	$	276,720	$	241,816
Europe, the Middle East, India, and Africa	36,639		28,622		102,365		82,136
Asia Pacific	10,517		9,248		30,841		24,501
	$	142,625	$	124,557	$	409,926	$	348,453

(1) The vast majority of our Americas revenue comes from the U.S.

XML

Summary of significant accounting policies

9 Months Ended

Sep. 30, 2023

Accounting Policies [Abstract]

Summary of significant accounting policies

Summary of significant accounting policies

The Company’s significant accounting policies are discussed in Note 2 to the consolidated financial statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2022. There have been no significant changes to these policies during the three and nine months ended September 30, 2023. The following describes the impact of certain policies.

Revenue recognition

The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606.

Disaggregation of Revenue

The Company separates revenue into subscription and non-subscription categories to disaggregate the revenue that is term-based and renewable from the revenue that is one-time in nature. Revenue from subscription and non-subscription contractual arrangements were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
SaaS subscription and support and maintenance	$	133,626	$	112,351	$	380,954	$	312,992
On‑premise subscription	4,895		6,173		15,388		17,140
Subscription revenue	138,521		118,524		396,342		330,132
Professional services	3,956		5,216		12,594		14,187
Perpetual licenses	148		817		990		4,134
Non‑subscription revenue	4,104		6,033		13,584		18,321
Total revenue	$	142,625	$	124,557	$	409,926	$	348,453

Contract Balances

Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance, and services in advance. Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Balance, beginning of the period	$	355,051	$	316,952	$	346,150	$	282,128
Acquisitions	3,230		—		3,230		—
Revenue earned	(114,780)		(96,542)		(250,724)		(199,357)
Deferral of revenue	127,803		120,820		272,274		258,459
Other (1)	(1,550)		—		(1,176)		—
Balance, end of the period	$	369,754	$	341,230	$	369,754	$	341,230

(1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.

There were no significant changes to our contract liabilities during the three and nine months ended September 30, 2023 and 2022 outside of our sales activities.

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancellable amounts to be invoiced. As of September 30, 2023, the Company had $477.4 million of remaining performance obligations, with 72% expected to be recognized as revenue over the succeeding 12 months, and the remainder generally expected to be recognized over the three years thereafter.

Deferred Contract Costs

Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, contract costs), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the condensed consolidated balance sheets when the period of benefit is determined to be greater than one year.

Total amortization of contract costs was $5.6 million and $4.2 million for the three months ended September 30, 2023 and 2022, respectively, and $15.6 million and $12.1 million for the nine months ended September 30, 2023 and 2022, respectively.

The Company periodically reviews these deferred contract costs to determine whether events or changes in circumstances have occurred that could affect the period of benefit of these deferred contract costs. There were no impairment losses recorded during the three and nine months ended September 30, 2023 and 2022.

XML

Financial instruments fair value

9 Months Ended

Sep. 30, 2023

Fair Value Disclosures [Abstract]

Financial instruments fair value

Financial instruments fair value

Assets and liabilities measured at fair value on a recurring basis

The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy.

In addition, the contingent consideration associated with the Digita acquisition was measured and recorded at fair value on a recurring basis. The estimated fair value of the contingent payments associated with the Digita acquisition was determined using a Monte Carlo simulation model, which used Level 3 inputs, including assumptions about the probability of

growth of subscription services and the related pricing of the services offered. Significant increases (decreases) in the probability of growth of subscription services as well as the related pricing of the services offered would have resulted in a higher (lower) fair value measurement. The Company made the final payment related to the contingent consideration in the first quarter of 2023. See Note 4 for more information.

The fair value of these financial instruments were as follows:

	September 30, 2023
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	140,201	$	—	$	—	$	140,201
Total cash equivalents	$	140,201	$	—	$	—	$	140,201

	December 31, 2022
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	132,306	$	—	$	—	$	132,306
Total cash equivalents	$	132,306	$	—	$	—	$	132,306
Liabilities
Contingent consideration:
Accrued liabilities	$	—	$	—	$	6,206	$	6,206
Total contingent consideration	$	—	$	—	$	6,206	$	6,206

The carrying value of accounts receivable and accounts payable approximate their fair value due to their short maturities and are excluded from the tables above.

The following table provides a summary of the changes in contingent consideration, which is classified as Level 3:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Balance, beginning of period	$	—	$	5,700	$	6,206	$	10,100
Total (gains) losses included in:
Net loss	—		200		—		388
Payments	—		—		(6,206)		(4,588)
Balance, end of period	$	—	$	5,900	$	—	$	5,900

The change in the fair value of the contingent consideration is included in general and administrative expenses in the condensed consolidated statements of operations. The adjustment for the three and nine months ended September 30, 2022 primarily reflected updated assumptions about the probability of growth of subscription services.

Fair value measurements of other financial instruments

The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets:

	September 30, 2023				December 31, 2022
	Net Carrying Value		Estimated Fair Value		Net Carrying Value		Estimated Fair Value
	(in thousands)
2026 Notes	$	366,374	$	312,268	$	364,505	$	308,504

As of September 30, 2023 and December 31, 2022, the difference between the net carrying value of the 2026 Notes and the principal amount of $373.8 million represents the unamortized debt issuance costs of $7.4 million and $9.2 million, respectively. See Note 8 for more information. The estimated fair value of the 2026 Notes, which is classified as Level 2, was determined based on quoted bid prices of the 2026 Notes in an over-the-counter market on the last trading day of the reporting period.

XML

Acquisitions

9 Months Ended

Sep. 30, 2023

Business Combination and Asset Acquisition [Abstract]

Acquisitions

Acquisitions

dataJAR

On July 13, 2023, the Company completed its acquisition of dataJAR, a UK-based leading MSP focused on providing powerful Apple and Jamf services for businesses and educational organizations. dataJAR’s proprietary software provides a single pane of glass for Jamf MSP partners who assist in managing multiple organizations’ deployments, reducing support tickets, and allowing partners to more seamlessly manage devices. We believe this acquisition will help Jamf partner more closely with its MSP partners and expand the reach of its leading Apple-first and Apple-best management and security platform.

Under the terms of the dataJAR Purchase Agreement, the Company acquired 100% of the equity interest in dataJAR for total purchase consideration of £19.3 million (or approximately $25.1 million using the exchange rate on July 13, 2023), which included (i) £16.6 million (or approximately $21.6 million using the exchange rate on July 13, 2023) paid upon closing, (ii) £0.2 million (or approximately $0.3 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing true-up adjustments, and (iii) £2.5 million (or approximately $3.2 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing indemnification claims to be released 12 months from the closing date. The cash consideration paid upon closing was funded by the Company’s cash on hand.

In addition, the terms of the dataJAR Purchase Agreement provide for additional future payments to the sellers in the amount of £6.5 million (or approximately $8.4 million using the exchange rate on July 13, 2023) if certain key employees continue their employment with the Company through July 13, 2024. This expense is recognized on a straight-line basis over the requisite service period in general and administrative expense in the condensed consolidated statement of operations. The Company recognized expense of $1.7 million related to this agreement during the three months ended September 30, 2023.

Acquisition-related expenses of $1.2 million were expensed as incurred. These expenses were recognized as acquisition costs in general and administrative expenses in the condensed consolidated statement of operations.

The final purchase accounting allocations for the dataJAR acquisition will be determined within one year from the acquisition date and depend on a number of factors, including the final valuation of our intangible assets acquired and finalization of income tax effects of the opening balance sheet. The following table summarizes the preliminary allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):

Assets acquired:
Cash and cash equivalents	$	2,789
Trade accounts receivable, net	945
Prepaid expenses	1,208
Other current assets	10
Intangible assets acquired	9,400
Operating lease assets	252
Liabilities assumed:
Accounts payable	(605)
Accrued liabilities	(599)
Income taxes payable	(45)
Deferred revenue	(3,230)
Operating lease liabilities	(191)
Deferred tax liability	(2,398)
Goodwill	17,550
Total purchase consideration	$	25,086

The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC 805. The allocation of the purchase price required management to make significant estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates included, but were not limited to:

•future expected cash flows from subscription contracts and acquired developed technologies;

•anticipated growth in revenue and churn rates for existing customers;

•obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings; and

•discount rates.

The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to expected synergies in sales opportunities across complementary products, customers, and geographies and cross-selling opportunities. The goodwill is not deductible for income tax purposes.

The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:

	Useful Life	Gross Value
		(in thousands)
Customer relationships	6.0 years	$	5,000
Developed technology	5.0 years	4,400
Total identifiable intangible assets		$	9,400

The weighted-average useful life of the intangible assets acquired was 5.5 years.

Customer relationships represent the estimated fair value of the underlying relationships with dataJAR customers and were valued using the multi-period excess earnings method. Developed technology represents the estimated fair value of the dataJAR software and was valued using the relief from royalty method.

Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

ZecOps

On November 16, 2022, the Company completed its acquisition of ZecOps, a leader in mobile detection and response, pursuant to the terms of the ZecOps Merger Agreement. This acquisition uniquely positioned Jamf to help IT and security teams strengthen their organization’s mobile security posture.

Under the terms of the ZecOps Merger Agreement, the Company acquired 100% of the equity interest in ZecOps for total purchase consideration of $44.5 million. The total purchase consideration included cash consideration of $28.4 million, equity consideration of $15.1 million (based on the closing price of the Company’s common stock on November 16, 2022), and repayment of the $1.0 million SAFE investment in ZecOps the Company entered into in the third quarter of 2022. The cash consideration included (i) $0.3 million in cash held back in an escrow fund as partial security for post-closing true-up adjustments and (ii) $7.2 million in cash held back in an escrow fund as partial security for post-closing indemnification claims with (A) 50% of the then existing escrowed amount to be released 18 months following the closing date and (B) the remaining escrowed amount to be released on March 1, 2025. The cash consideration was funded by the Company’s cash on hand. The equity consideration consisted of up to 711,111 shares of the Company’s common stock, based on (i) the deemed total equity consideration value under the ZecOps Merger Agreement of $19.2 million divided by (ii) the agreed upon floor of the Company’s stock price of $27.00 per share. On the closing date, 710,691 shares of the equity consideration were issued to applicable ZecOps equityholders, and 420 shares were issued into a reserve account, subject to the completion of customary shareholder certifications. The reserved shares were subsequently released in January 2023. In the first quarter of 2023, the Company recorded an immaterial measurement period adjustment.

The final purchase accounting allocations for the ZecOps acquisition will be determined within one year from the acquisition date and depend on a number of factors, including the finalization of income tax effects of the opening balance sheet. The following table summarizes the preliminary allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):

Assets acquired:
Cash and cash equivalents	$	820
Trade accounts receivable, net	448
Prepaid expenses	39
Other current assets	2,104
Intangible assets acquired	9,500
Operating lease assets	104
Liabilities assumed:
Accounts payable	(73)
Accrued liabilities	(2,260)
Income taxes payable	(48)
Deferred revenue	(1,014)
Operating lease liabilities	(85)
Deferred tax liability	(529)
Goodwill	35,458
Total purchase consideration	$	44,464

The Company accounted for the acquisition by applying the acquisition method of accounting for business combinations in accordance with ASC 805. The allocation of the purchase price required management to make significant

estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates included, but were not limited to:

•future expected cash flows from subscription contracts and acquired developed technologies;

•time to recreate customer relationships and anticipated growth in revenue;

•research and development costs;

•obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings;

•discount rates; and

•tax-related valuation allowances.

The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to expected synergies in sales opportunities across complementary products, customers, and geographies and cross-selling opportunities. The goodwill is not deductible for income tax purposes.

The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:

	Useful Life	Gross Value
		(in thousands)
Developed technology	5.0 years	$	5,900
Customer relationships	5.0 years	2,300
Non-competes	3.0 years	1,300
Total identifiable intangible assets		$	9,500

The weighted-average useful life of the intangible assets acquired was 4.7 years.

Developed technology represents the estimated fair value of the features underlying the ZecOps products as well as the platform supporting ZecOps customers and was valued using an excess earnings income approach. Customer relationships represent the estimated fair value of the underlying relationships with ZecOps customers and were valued using a replacement cost method, which estimates the cost to recreate the asset. Non-competes represent the estimated fair value of non-compete agreements acquired from ZecOps and were valued using a with-and-without income approach.

Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.

Other

During the first quarter of 2022, the Company completed two acquisitions to expand our products and services offerings. These acquisitions were not significant individually or in the aggregate to our condensed consolidated financial statements. The combined purchase price for these acquisitions was $4.0 million, which was paid with cash on hand. The purchase price was allocated to the assets acquired based on their estimated fair values as of the date of each acquisition. The allocation included $0.9 million to developed technology with an estimated useful life of 5.0 years and $0.1 million to other assets, with the remaining $3.0 million allocated to goodwill. The goodwill is not deductible for income tax purposes. Acquisition-related expenses of $0.4 million were expensed as incurred. These expenses were recognized as acquisition costs in general and administrative expenses in the condensed consolidated statement of operations.

Digita

In 2019, the Company recorded contingent consideration in connection with its purchase of the outstanding membership interests of Digita. The maximum contingent consideration was $15.0 million if the acquired business achieved certain revenue milestones by December 31, 2022. The acquired business achieved the minimum revenue milestones, which resulted in the Company making cash payments of $6.2 million, $4.6 million, and $4.2 million in the first quarter of 2023, the first quarter of 2022, and the second quarter of 2021, respectively, to the former owners of the acquired business. See Note 3 for more information on the fair value of the contingent consideration.

XML

Goodwill and other intangible assets

9 Months Ended

Sep. 30, 2023

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and other intangible assets

Goodwill and other intangible assets

The change in the carrying amount of goodwill was as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Goodwill, beginning of period	$	867,909	$	823,671	$	856,925	$	845,734
Goodwill acquired	17,550		—		17,550		3,014
Measurement period adjustments	—		—		339		—
Foreign currency translation adjustment	(8,637)		(23,147)		2,008		(48,224)
Goodwill, end of period	$	876,822	$	800,524	$	876,822	$	800,524

The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:

	September 30, 2023
	Useful Life	Gross Value		Accumulated Amortization		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,653	$	25,515	$	9,138	2.1 years
Customer relationships	2 ‑ 12 years	254,612		113,574		141,038		6.5 years
Developed technology	5 - 6.5 years	121,730		76,526		45,204		4.1 years
Non‑competes	2 - 3 years	2,884		1,934		950		2.0 years
Order backlog	2.5 years	3,543		3,359		184		0.3 years
Total intangible assets		$	417,422	$	220,908	$	196,514

	December 31, 2022
	Useful Life	Gross Value		Accumulated Amortization		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,649	$	22,200	$	12,449	2.8 years
Customer relationships	2 ‑ 12 years	249,659		96,973		152,686		7.2 years
Developed technology	5 - 6.5 years	116,881		66,373		50,508		4.7 years
Non‑competes	2 - 3 years	2,864		1,066		1,798		2.3 years
Order backlog	2.5 years	3,518		2,215		1,303		1.0 year
Total intangible assets		$	407,571	$	188,827	$	218,744

The gross value in the tables above includes a cumulative foreign currency translation adjustment of $(10.5) million and $(11.0) million as of September 30, 2023 and December 31, 2022, respectively. The cumulative foreign currency translation adjustment for accumulated amortization was not material as of both September 30, 2023 and December 31, 2022.

Amortization expense was $10.9 million and $12.3 million for the three months ended September 30, 2023 and 2022, respectively, and $32.0 million and $36.9 million for the nine months ended September 30, 2023 and 2022, respectively.

There were no impairments to goodwill or intangible assets during the three and nine months ended September 30, 2023 and 2022.

XML

Leases

9 Months Ended

Sep. 30, 2023

Leases [Abstract]

Leases

Leases

Supplemental balance sheet information related to the Company’s operating leases is as follows:

Leases	Balance Sheet Classification	September 30, 2023		December 31, 2022
		(in thousands)
Assets
Operating lease assets	Other assets	$	20,094	$	23,828
Liabilities
Operating lease liabilities - current	Accrued liabilities	$	6,232	$	6,539
Operating lease liabilities - non-current	Other liabilities	17,103		21,895
Total operating lease liabilities		$	23,335	$	28,434

XML

Commitments and contingencies

9 Months Ended

Sep. 30, 2023

Commitments and Contingencies Disclosure [Abstract]

Commitments and contingencies

Commitments and contingencies

Hosting Services and Other Support Software Agreements

The Company has various contractual agreements for hosting services and other support software. The below table reflects the minimum payments under these agreements as of September 30, 2023 (in thousands):

Years ending December 31:
2023 (remaining three months)	$	2,354
2024	40,198
2025	21,521
2026	1,126
2027	1,126
Thereafter	—
	$	66,325

As of September 30, 2023, the Company also has a variable obligation of $17.5 million over the term of a three-year contract for third-party hosting services. The Company entered into this contract in May 2022. The variable obligation is not reflected in the table above.

Contingencies

From time to time, the Company may be subject to various claims, charges, and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity. The Company had no liabilities for contingencies as of September 30, 2023 or December 31, 2022.

XML

Debt

9 Months Ended

Sep. 30, 2023

Debt Disclosure [Abstract]

Debt

Debt

The following table summarizes the balances and availability of our 2026 Notes and 2020 Revolving Credit Facility:

	Outstanding (1)				Unutilized Amount				Interest Rate				Maturity Date
	September 30, 2023		December 31, 2022		September 30, 2023		December 31, 2022		September 30, 2023		December 31, 2022
	(in thousands)
2026 Notes	$	366,374	$	364,505	N/A		N/A		0.125%		0.125%		Sept. 1, 2026
2020 Revolving Credit Facility	1,037		1,037		$	148,963	$	148,963	1.25%	(2)	1.25%	(2)	July 27, 2025

(1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2020 Revolving Credit Facility.

(2) Represents the rate on the outstanding letters of credit under the 2020 Revolving Credit Facility. See further discussion on the interest rate applicable to borrowings under the 2020 Revolving Credit Facility below.

Convertible Senior Notes

On September 17, 2021, the Company issued $373.8 million aggregate principal amount of 0.125% 2026 Notes in a private offering. The initial conversion rate for the 2026 Notes is 20.0024 shares of the Company’s common stock per $1,000

principal amount of 2026 Notes, which is equivalent to an initial conversion price of approximately $49.99 per share of common stock. As of September 30, 2023, the conditions allowing holders of the 2026 Notes to convert were not met.

The following table sets forth the interest expense related to the 2026 Notes for the periods presented:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Contractual interest expense	$	116	$	116	$	350	$	350
Amortization of issuance costs	624		620		1,869		1,854

The effective interest rate on the 2026 Notes was 0.81% for both the three and nine months ended September 30, 2023 and 2022. See Note 3 for additional information on the Company’s 2026 Notes.

Credit Agreement

The 2020 Credit Agreement provides for the 2020 Revolving Credit Facility of $150.0 million, which may be increased or decreased under specific circumstances, with a $25.0 million letter of credit sublimit and a $50.0 million alternative currency sublimit. In addition, the 2020 Credit Agreement provides for the ability of the Company to request incremental term loan facilities, in a minimum amount of $5.0 million for each facility. The 2020 Credit Agreement contains customary representations and warranties, affirmative covenants, reporting obligations, negative covenants, and events of default. We were in compliance with such covenants as of both September 30, 2023 and December 31, 2022.

Effective April 7, 2023, we entered into the Credit Agreement Amendment, which amends certain provisions of the 2020 Credit Agreement. The Credit Agreement Amendment updated the benchmark interest rate provisions to replace the LIBO Rate with the Adjusted Term SOFR for purposes of calculating interest for U.S. dollar-denominated borrowings under the terms of the 2020 Credit Agreement. Except as amended by the Credit Agreement Amendment, the remaining terms of the 2020 Credit Agreement remain in full force and effect. The interest rates applicable to revolving borrowings under the 2020 Credit Agreement are, at the Company’s option, either (i) a base rate, which is equal to the greater of (a) the Prime Rate, (b) the Federal Funds Effective Rate plus 0.50%, and (c) the Adjusted Term SOFR Rate (subject to a floor) for a one month interest period (each term as defined in the 2020 Credit Agreement) plus 1.00%, (ii) the Adjusted Term SOFR Rate (subject to a floor) equal to the Term SOFR Rate for the applicable interest period plus 0.10%, or (iii) the Adjusted LIBO Rate (subject to a floor) equal to the LIBO Rate for the applicable interest period multiplied by the Statutory Reserve Rate, plus in the case of each of clauses (i), (ii), and (iii), the Applicable Rate (each term as defined in the 2020 Credit Agreement). The Applicable Rate (i) for base rate loans range from 0.25% to 1.00% per annum and (ii) for LIBO Rate and Term SOFR Rate loans range from 1.25% to 2.00% per annum, in each case, based on the Senior Secured Net Leverage Ratio (each term as defined in the 2020 Credit Agreement). Base rate borrowings may only be made in dollars. The Company pays a commitment fee during the term of the 2020 Credit Agreement ranging from 0.20% to 0.35% per annum of the average daily undrawn portion of the revolving commitments based on the Senior Secured Net Leverage Ratio.

XML

Share-based compensation

9 Months Ended

Sep. 30, 2023

Share-Based Payment Arrangement [Abstract]

Share-based compensation

Share-based compensationThe Company’s equity incentive plans provide for granting various share-based awards to eligible employees, non-employee directors, and consultants of the Company. In addition, the Company offers an employee stock purchase plan to eligible employees.

The Company recognized stock-based compensation expense for all equity arrangements as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Cost of revenue:
Subscription	$	2,653	$	2,479	$	7,635	$	6,495
Services	362		344		994		961
Sales and marketing	8,493		6,955		25,068		26,625
Research and development	6,429		5,130		17,863		19,620
General and administrative	10,412		5,582		26,522		35,823
	$	28,349	$	20,490	$	78,082	$	89,524

Equity Incentive Plans

The maximum number of shares of common stock available for issuance under the 2020 Plan was 29,183,546 shares as of January 1, 2023. As of September 30, 2023, 14,093,923 shares of common stock were reserved for additional grants under the 2020 Plan and 128,928 shares of common stock were reserved for additional grants under the 2017 Option Plan. All stock options previously granted by the Company were at an exercise price at or above the estimated fair market value of the Company’s common stock as of the grant date.

Return Target Options

The table below summarizes return target option activity for the nine months ended September 30, 2023:

	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2022	3,272,920	$	6.75	5.8	$	47,623
Granted	—	—
Exercised	(668,298)	7.26			9,174
Forfeitures	—	—
Outstanding, September 30, 2023	2,604,622	$	6.62	4.6	$	28,762
Options exercisable at September 30, 2023	2,604,622	$	6.62	4.6	$	28,762
Vested or expected to vest at September 30, 2023	2,604,622	$	6.62	4.6	$	28,762

The aggregate intrinsic value in the table above represents the total intrinsic value that would have been received by the optionholders had all optionholders exercised their options on the last day of the period. The return target options outstanding on June 27, 2022 were modified such that these options were deemed fully vested as of June 30, 2022. During the three months ended June 30, 2022, with the filing of a Form S-3 “shelf” registration statement, the market condition and the implied performance obligation were deemed to be satisfied and the Company recognized $33.0 million of stock-based compensation expense. There is no remaining unrecognized compensation expense related to these return target options as of September 30, 2023. The Company issues new shares when return target options are exercised.

Service-Based Options

The table below summarizes the service-based option activity for the nine months ended September 30, 2023:

	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2022	1,215,822	$	5.70	5.1	$	18,968
Granted	—	—
Exercised	(110,291)	7.13			1,490
Forfeitures	—	—
Outstanding, September 30, 2023	1,105,531	$	5.56	3.4	$	13,381
Options exercisable at September 30, 2023	1,092,239	$	5.52	3.3	$	13,255
Vested or expected to vest at September 30, 2023	1,105,531	$	5.56	3.4	$	13,381

Restricted Stock Units

RSU activity for the nine months ended September 30, 2023 was as follows:

	Units	Weighted-Average Grant Date Fair Value (per share)
Outstanding, December 31, 2022	8,417,357	$	29.61
Granted	4,931,937	19.86
Vested	(1,572,281)	29.87
Forfeited	(685,324)	28.32
Outstanding, September 30, 2023	11,091,689	$	25.36

RSUs under the 2020 Plan generally vest ratably on an annual basis over four years. There was $220.8 million of unrecognized compensation expense related to unvested RSUs that is expected to be recognized over a weighted-average period of 2.7 years as of September 30, 2023. The total fair value of RSUs vested during the nine months ended September 30, 2023 was $47.0 million.

In connection with the Company’s former CEO Dean Hager’s Transition and Retirement Agreement, dated May 2, 2023, and his retirement effective September 1, 2023, the Company recognized incremental stock-based compensation expense related to the modification of vested stock options and acceleration of expense of unvested RSUs through the retirement date of $4.3 million and $10.0 million during the three and nine months ended September 30, 2023, respectively.

Employee Stock Purchase Plan

As of September 30, 2023 and December 31, 2022, the Company withheld, at the employees’ request, $2.6 million and $1.1 million, respectively, of eligible employee compensation, which is included in accrued liabilities in the condensed consolidated balance sheets, for purchases of common stock under the 2021 ESPP.

As of September 30, 2023, 4,925,810 shares of common stock were reserved for future issuance under the 2021 ESPP. During the nine months ended September 30, 2023, 204,962 shares of common stock were issued under the 2021 ESPP at a weighted-average purchase price of $15.76 per share. Total proceeds to the Company were $3.1 million during the nine months ended September 30, 2023.

The average grant date fair value for the offering period under the 2021 ESPP that commenced on May 1, 2023 was $5.22 per share. The Company used the following assumptions in the Black-Scholes option pricing model to estimate the fair value:

	Three and Nine Months Ended September 30, 2023
Expected term	0.5 years
Expected volatility	51.25%
Risk-free interest rate	5.14%
Expected dividend yield	—%

There was $0.2 million of unrecognized compensation expense related to the 2021 ESPP that is expected to be recognized over a period of one month as of September 30, 2023.

XML

Net loss per share

9 Months Ended

Sep. 30, 2023

Earnings Per Share [Abstract]

Net loss per share

Net loss per share

The following table sets forth the computation of basic and diluted net loss per share:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(32,277)	$	(31,302)	$	(92,676)	$	(120,070)
Denominator:
Weighted-average shares used to compute net loss per share, basic and diluted	125,537,246		121,014,325		124,455,109		120,188,587
Basic and diluted net loss per share	$	(0.26)	$	(0.26)	$	(0.74)	$	(1.00)

Basic net loss per share is computed by dividing the net loss by the weighted-average number of common shares outstanding for the period. Because we have reported a net loss for the three and nine months ended September 30, 2023 and 2022, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share given that the potentially dilutive shares would have been antidilutive if included in this calculation.

The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an antidilutive impact due to losses reported:

	As of September 30,
	2023	2022
Stock options outstanding	3,710,153	4,583,520
Unvested restricted stock units	11,091,689	8,821,852
Shares related to the 2026 Notes	7,475,897	7,475,897
Shares committed under the 2021 ESPP	216,718	196,410
Total potentially dilutive securities	22,494,457	21,077,679

XML

Income taxes

9 Months Ended

Sep. 30, 2023

Income Tax Disclosure [Abstract]

Income taxes

Income taxes

The Company calculated the year-to-date income tax provision by applying the estimated annual effective tax rate to the year-to-date pre-tax income for each applicable jurisdiction and adjusted for discrete tax items in the period. The following table presents benefit (provision) for income taxes:

	Three Months Ended September 30,						Nine Months Ended September 30,
	2023			2022			2023			2022
	(in thousands, except percentages)
Loss before income tax benefit (provision)	$	(32,833)		$	(31,213)		$	(91,529)		$	(119,749)
Income tax benefit (provision)	556			(89)			(1,147)			(321)
Effective tax rate	1.7		%	(0.3)		%	(1.3)		%	(0.3)		%

For the periods presented, the difference between the statutory rate and the Company’s effective tax rate was primarily due to the valuation allowances on its U.S. and UK tax assets. The effective tax rate is also impacted by state taxes and earnings realized in foreign jurisdictions and the acquisition of dataJAR.

The Tax Cuts and Jobs Act enacted on December 22, 2017 amended Internal Revenue Code Section 174 to require that specific R&E expenditures be capitalized and amortized over five years (U.S. R&E) or fifteen years (non-U.S. R&E) beginning in 2022. Although Congress has considered legislation that would defer, modify, or repeal the capitalization and amortization requirement, there is no assurance that the provision will be deferred, repealed, or otherwise modified. If the requirement is not modified, the Company may be required to utilize some of its federal and state tax attributes.

XML

Related party transactions

9 Months Ended

Sep. 30, 2023

Related Party Transactions [Abstract]

Related party transactions

Related party transactions

As of September 30, 2023 and December 31, 2022, the Company accrued $1.5 million and $1.3 million, respectively, related to JNGF pledges, which are included in accrued liabilities in the condensed consolidated balance sheets. The Company may engage in transactions in the ordinary course of business with significant shareholders or other companies whose directors or officers may also serve as directors or officers for the Company. The Company carries out these transactions on customary terms.

Vista is a U.S.-based investment firm that controls the funds which previously owned a majority of the Company. In 2021, Vista sold a portion of its investment in the Company such that its funds no longer owned a majority of the Company as of September 30, 2023. However, Vista is deemed a related party in accordance with ASC 850 as it continues to be a principal owner of the Company. There were no material transactions with Vista or its affiliates during the three and nine months ended September 30, 2023 and 2022.

XML

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Pay vs Performance Disclosure
Net loss	$ (32,277)	$ (31,302)	$ (92,676)	$ (120,070)

XML

Insider Trading Arrangements	3 Months Ended	9 Months Ended
	Sep. 30, 2023 shares	Sep. 30, 2023 shares
Trading Arrangements, by Individual
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false
Vina Leite [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On September 8, 2023, Vina Leite, one of the Company’s directors, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act (a “10b5-1 Plan”). Ms. Leite’s 10b5-1 Plan provides for the potential sale of up to 14,681 shares of common stock, subject to certain conditions, from December 8, 2023 through September 8, 2024.
Name	Vina Leite
Title	director
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	September 8, 2023
Arrangement Duration	275 days
Aggregate Available	14,681	14,681
Jason Wudi [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On September 14, 2023, Jason Wudi, the Company’s Chief Innovation Officer, entered into a 10b5-1 Plan. Mr. Wudi’s 10b5-1 Plan provides for the potential sale of up to 96,264 shares of common stock, subject to certain conditions, from December 14, 2023 through September 14, 2024.
Name	Jason Wudi
Title	Chief Innovation Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	September 14, 2023
Arrangement Duration	275 days
Aggregate Available	96,264	96,264

XML

Summary of significant accounting policies (Policies)

9 Months Ended

Sep. 30, 2023

Accounting Policies [Abstract]

Basis of presentation

The accompanying condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP and applicable rules and regulations of the SEC regarding interim financial reporting.

Principles of consolidation

All intercompany accounts and transactions have been eliminated.

Use of estimates

The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of right-of-use assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates.

Segment and geographic information

Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources.

Revenue recognition

The Company applies ASC 606 and follows a five-step model to determine the appropriate amount of revenue to be recognized in accordance with ASC 606.

Disaggregation of Revenue

The Company separates revenue into subscription and non-subscription categories to disaggregate the revenue that is term-based and renewable from the revenue that is one-time in nature.Contract liabilities consist of customer billings in advance of revenue being recognized. The Company invoices its customers for subscription, support and maintenance, and services in advance.Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancellable amounts to be invoiced.Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, contract costs), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the condensed consolidated balance sheets when the period of benefit is determined to be greater than one year.

Financial instruments fair value

The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy.

In addition, the contingent consideration associated with the Digita acquisition was measured and recorded at fair value on a recurring basis. The estimated fair value of the contingent payments associated with the Digita acquisition was determined using a Monte Carlo simulation model, which used Level 3 inputs, including assumptions about the probability of

growth of subscription services and the related pricing of the services offered. Significant increases (decreases) in the probability of growth of subscription services as well as the related pricing of the services offered would have resulted in a higher (lower) fair value measurement. The Company made the final payment related to the contingent consideration in the first quarter of 2023.

XML

Basis of presentation and description of business (Tables)

9 Months Ended

Sep. 30, 2023

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Revenue by Geographic Location

Revenue by geographic region as determined based on the location where the sale originated were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
The Americas (1)	$	95,469	$	86,687	$	276,720	$	241,816
Europe, the Middle East, India, and Africa	36,639		28,622		102,365		82,136
Asia Pacific	10,517		9,248		30,841		24,501
	$	142,625	$	124,557	$	409,926	$	348,453

(1) The vast majority of our Americas revenue comes from the U.S.

XML

Summary of significant accounting policies (Tables)

9 Months Ended

Sep. 30, 2023

Accounting Policies [Abstract]

Schedule of Disaggregation of Revenue

Revenue from subscription and non-subscription contractual arrangements were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
SaaS subscription and support and maintenance	$	133,626	$	112,351	$	380,954	$	312,992
On‑premise subscription	4,895		6,173		15,388		17,140
Subscription revenue	138,521		118,524		396,342		330,132
Professional services	3,956		5,216		12,594		14,187
Perpetual licenses	148		817		990		4,134
Non‑subscription revenue	4,104		6,033		13,584		18,321
Total revenue	$	142,625	$	124,557	$	409,926	$	348,453

Schedule of Contract with Customer Asset and Liability

Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Balance, beginning of the period	$	355,051	$	316,952	$	346,150	$	282,128
Acquisitions	3,230		—		3,230		—
Revenue earned	(114,780)		(96,542)		(250,724)		(199,357)
Deferral of revenue	127,803		120,820		272,274		258,459
Other (1)	(1,550)		—		(1,176)		—
Balance, end of the period	$	369,754	$	341,230	$	369,754	$	341,230

(1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.

XML

Financial instruments fair value (Tables)

9 Months Ended

Sep. 30, 2023

Fair Value Disclosures [Abstract]

Schedule of Financial Instruments

The fair value of these financial instruments were as follows:

	September 30, 2023
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	140,201	$	—	$	—	$	140,201
Total cash equivalents	$	140,201	$	—	$	—	$	140,201

	December 31, 2022
	Level 1		Level 2		Level 3		Total
	(in thousands)
Assets
Cash equivalents:
Money market funds	$	132,306	$	—	$	—	$	132,306
Total cash equivalents	$	132,306	$	—	$	—	$	132,306
Liabilities
Contingent consideration:
Accrued liabilities	$	—	$	—	$	6,206	$	6,206
Total contingent consideration	$	—	$	—	$	6,206	$	6,206

Schedule of Changes in Contingent Consideration

The following table provides a summary of the changes in contingent consideration, which is classified as Level 3:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Balance, beginning of period	$	—	$	5,700	$	6,206	$	10,100
Total (gains) losses included in:
Net loss	—		200		—		388
Payments	—		—		(6,206)		(4,588)
Balance, end of period	$	—	$	5,900	$	—	$	5,900

Schedule of Carrying Values and Estimated Fair Values of Debt Instruments

The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the condensed consolidated balance sheets:

	September 30, 2023				December 31, 2022
	Net Carrying Value		Estimated Fair Value		Net Carrying Value		Estimated Fair Value
	(in thousands)
2026 Notes	$	366,374	$	312,268	$	364,505	$	308,504

XML

Acquisitions (Tables)

9 Months Ended

Sep. 30, 2023

Business Combination and Asset Acquisition [Abstract]

Schedule of Acquisitions

The following table summarizes the preliminary allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):

Assets acquired:
Cash and cash equivalents	$	2,789
Trade accounts receivable, net	945
Prepaid expenses	1,208
Other current assets	10
Intangible assets acquired	9,400
Operating lease assets	252
Liabilities assumed:
Accounts payable	(605)
Accrued liabilities	(599)
Income taxes payable	(45)
Deferred revenue	(3,230)
Operating lease liabilities	(191)
Deferred tax liability	(2,398)
Goodwill	17,550
Total purchase consideration	$	25,086

The following table summarizes the preliminary allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):

Assets acquired:
Cash and cash equivalents	$	820
Trade accounts receivable, net	448
Prepaid expenses	39
Other current assets	2,104
Intangible assets acquired	9,500
Operating lease assets	104
Liabilities assumed:
Accounts payable	(73)
Accrued liabilities	(2,260)
Income taxes payable	(48)
Deferred revenue	(1,014)
Operating lease liabilities	(85)
Deferred tax liability	(529)
Goodwill	35,458
Total purchase consideration	$	44,464

Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination

The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:

	Useful Life	Gross Value
		(in thousands)
Customer relationships	6.0 years	$	5,000
Developed technology	5.0 years	4,400
Total identifiable intangible assets		$	9,400

The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:

	Useful Life	Gross Value
		(in thousands)
Developed technology	5.0 years	$	5,900
Customer relationships	5.0 years	2,300
Non-competes	3.0 years	1,300
Total identifiable intangible assets		$	9,500

XML

Goodwill and other intangible assets (Tables)

9 Months Ended

Sep. 30, 2023

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Changes in Carrying Amount of Goodwill

The change in the carrying amount of goodwill was as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Goodwill, beginning of period	$	867,909	$	823,671	$	856,925	$	845,734
Goodwill acquired	17,550		—		17,550		3,014
Measurement period adjustments	—		—		339		—
Foreign currency translation adjustment	(8,637)		(23,147)		2,008		(48,224)
Goodwill, end of period	$	876,822	$	800,524	$	876,822	$	800,524

Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill

The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:

	September 30, 2023
	Useful Life	Gross Value		Accumulated Amortization		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,653	$	25,515	$	9,138	2.1 years
Customer relationships	2 ‑ 12 years	254,612		113,574		141,038		6.5 years
Developed technology	5 - 6.5 years	121,730		76,526		45,204		4.1 years
Non‑competes	2 - 3 years	2,884		1,934		950		2.0 years
Order backlog	2.5 years	3,543		3,359		184		0.3 years
Total intangible assets		$	417,422	$	220,908	$	196,514

	December 31, 2022
	Useful Life	Gross Value		Accumulated Amortization		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,649	$	22,200	$	12,449	2.8 years
Customer relationships	2 ‑ 12 years	249,659		96,973		152,686		7.2 years
Developed technology	5 - 6.5 years	116,881		66,373		50,508		4.7 years
Non‑competes	2 - 3 years	2,864		1,066		1,798		2.3 years
Order backlog	2.5 years	3,518		2,215		1,303		1.0 year
Total intangible assets		$	407,571	$	188,827	$	218,744

Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill

The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:

	September 30, 2023
	Useful Life	Gross Value		Accumulated Amortization		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,653	$	25,515	$	9,138	2.1 years
Customer relationships	2 ‑ 12 years	254,612		113,574		141,038		6.5 years
Developed technology	5 - 6.5 years	121,730		76,526		45,204		4.1 years
Non‑competes	2 - 3 years	2,884		1,934		950		2.0 years
Order backlog	2.5 years	3,543		3,359		184		0.3 years
Total intangible assets		$	417,422	$	220,908	$	196,514

	December 31, 2022
	Useful Life	Gross Value		Accumulated Amortization		Net Carrying Value		Weighted‑ Average Remaining Useful Life
	(in thousands)
Trademarks	3 - 8 years	$	34,649	$	22,200	$	12,449	2.8 years
Customer relationships	2 ‑ 12 years	249,659		96,973		152,686		7.2 years
Developed technology	5 - 6.5 years	116,881		66,373		50,508		4.7 years
Non‑competes	2 - 3 years	2,864		1,066		1,798		2.3 years
Order backlog	2.5 years	3,518		2,215		1,303		1.0 year
Total intangible assets		$	407,571	$	188,827	$	218,744

XML

Leases (Tables)

9 Months Ended

Sep. 30, 2023

Leases [Abstract]

Supplemental Balance Sheet Information

Supplemental balance sheet information related to the Company’s operating leases is as follows:

Leases	Balance Sheet Classification	September 30, 2023		December 31, 2022
		(in thousands)
Assets
Operating lease assets	Other assets	$	20,094	$	23,828
Liabilities
Operating lease liabilities - current	Accrued liabilities	$	6,232	$	6,539
Operating lease liabilities - non-current	Other liabilities	17,103		21,895
Total operating lease liabilities		$	23,335	$	28,434

XML

Commitment and contingencies (Tables)

9 Months Ended

Sep. 30, 2023

Commitments and Contingencies Disclosure [Abstract]

Schedule of Minimum Payments Under Contractual Agreements

The below table reflects the minimum payments under these agreements as of September 30, 2023 (in thousands):

Years ending December 31:
2023 (remaining three months)	$	2,354
2024	40,198
2025	21,521
2026	1,126
2027	1,126
Thereafter	—
	$	66,325

XML

Debt (Tables)

9 Months Ended

Sep. 30, 2023

Debt Disclosure [Abstract]

Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility

The following table summarizes the balances and availability of our 2026 Notes and 2020 Revolving Credit Facility:

	Outstanding (1)				Unutilized Amount				Interest Rate				Maturity Date
	September 30, 2023		December 31, 2022		September 30, 2023		December 31, 2022		September 30, 2023		December 31, 2022
	(in thousands)
2026 Notes	$	366,374	$	364,505	N/A		N/A		0.125%		0.125%		Sept. 1, 2026
2020 Revolving Credit Facility	1,037		1,037		$	148,963	$	148,963	1.25%	(2)	1.25%	(2)	July 27, 2025

(1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2020 Revolving Credit Facility.

(2) Represents the rate on the outstanding letters of credit under the 2020 Revolving Credit Facility. See further discussion on the interest rate applicable to borrowings under the 2020 Revolving Credit Facility below.

Schedule of Interest Expense

The following table sets forth the interest expense related to the 2026 Notes for the periods presented:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Contractual interest expense	$	116	$	116	$	350	$	350
Amortization of issuance costs	624		620		1,869		1,854

XML

Share-based compensation (Tables)

9 Months Ended

Sep. 30, 2023

Share-Based Payment Arrangement [Abstract]

Schedule of Share-Based Compensation Expense

The Company recognized stock-based compensation expense for all equity arrangements as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands)
Cost of revenue:
Subscription	$	2,653	$	2,479	$	7,635	$	6,495
Services	362		344		994		961
Sales and marketing	8,493		6,955		25,068		26,625
Research and development	6,429		5,130		17,863		19,620
General and administrative	10,412		5,582		26,522		35,823
	$	28,349	$	20,490	$	78,082	$	89,524

Schedule of Stock-Option Activity

The table below summarizes return target option activity for the nine months ended September 30, 2023:

	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2022	3,272,920	$	6.75	5.8	$	47,623
Granted	—	—
Exercised	(668,298)	7.26			9,174
Forfeitures	—	—
Outstanding, September 30, 2023	2,604,622	$	6.62	4.6	$	28,762
Options exercisable at September 30, 2023	2,604,622	$	6.62	4.6	$	28,762
Vested or expected to vest at September 30, 2023	2,604,622	$	6.62	4.6	$	28,762

The table below summarizes the service-based option activity for the nine months ended September 30, 2023:

	Options	Weighted‑ Average Exercise Price		Weighted‑ Average Remaining Contractual Term (Years)	Aggregate Intrinsic Value (in thousands)
Outstanding, December 31, 2022	1,215,822	$	5.70	5.1	$	18,968
Granted	—	—
Exercised	(110,291)	7.13			1,490
Forfeitures	—	—
Outstanding, September 30, 2023	1,105,531	$	5.56	3.4	$	13,381
Options exercisable at September 30, 2023	1,092,239	$	5.52	3.3	$	13,255
Vested or expected to vest at September 30, 2023	1,105,531	$	5.56	3.4	$	13,381

Schedule of Restricted Stock Units Stock Option Activity

RSU activity for the nine months ended September 30, 2023 was as follows:

	Units	Weighted-Average Grant Date Fair Value (per share)
Outstanding, December 31, 2022	8,417,357	$	29.61
Granted	4,931,937	19.86
Vested	(1,572,281)	29.87
Forfeited	(685,324)	28.32
Outstanding, September 30, 2023	11,091,689	$	25.36

Schedule of Fair Value Assumptions

The Company used the following assumptions in the Black-Scholes option pricing model to estimate the fair value:

	Three and Nine Months Ended September 30, 2023
Expected term	0.5 years
Expected volatility	51.25%
Risk-free interest rate	5.14%
Expected dividend yield	—%

XML

Net loss per share (Tables)

9 Months Ended

Sep. 30, 2023

Earnings Per Share [Abstract]

Schedule of Computation of Basic and Diluted Net Loss Per Share

The following table sets forth the computation of basic and diluted net loss per share:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2023		2022		2023		2022
	(in thousands, except share and per share amounts)
Numerator:
Net loss	$	(32,277)	$	(31,302)	$	(92,676)	$	(120,070)
Denominator:
Weighted-average shares used to compute net loss per share, basic and diluted	125,537,246		121,014,325		124,455,109		120,188,587
Basic and diluted net loss per share	$	(0.26)	$	(0.26)	$	(0.74)	$	(1.00)

Schedule of Potentially Dilutive Securities Excluded from the Computation of Diluted Weighted-Average Shares Outstanding

The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an antidilutive impact due to losses reported:

	As of September 30,
	2023	2022
Stock options outstanding	3,710,153	4,583,520
Unvested restricted stock units	11,091,689	8,821,852
Shares related to the 2026 Notes	7,475,897	7,475,897
Shares committed under the 2021 ESPP	216,718	196,410
Total potentially dilutive securities	22,494,457	21,077,679

XML

Income taxes (Tables)

9 Months Ended

Sep. 30, 2023

Income Tax Disclosure [Abstract]

Schedule of Components of Income Tax Expense (Benefit)

The following table presents benefit (provision) for income taxes:

	Three Months Ended September 30,						Nine Months Ended September 30,
	2023			2022			2023			2022
	(in thousands, except percentages)
Loss before income tax benefit (provision)	$	(32,833)		$	(31,213)		$	(91,529)		$	(119,749)
Income tax benefit (provision)	556			(89)			(1,147)			(321)
Effective tax rate	1.7		%	(0.3)		%	(1.3)		%	(0.3)		%

XML

Basis of presentation and description of business (Details) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023 USD ($)	Sep. 30, 2022 USD ($)	Sep. 30, 2023 USD ($) segment	Sep. 30, 2022 USD ($)
Non‑subscription revenue
Number of operating segment | segment			1
Number of reportable segment | segment			1
Revenue	$ 142,625	$ 124,557	$ 409,926	$ 348,453
The Americas
Non‑subscription revenue
Revenue	95,469	86,687	276,720	241,816
Europe, the Middle East, India, and Africa
Non‑subscription revenue
Revenue	36,639	28,622	102,365	82,136
Asia Pacific
Non‑subscription revenue
Revenue	$ 10,517	$ 9,248	$ 30,841	$ 24,501

XML

Summary of significant accounting policies - Schedule of Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Non‑subscription revenue
Total revenue	$ 142,625	$ 124,557	$ 409,926	$ 348,453
Subscription
Non‑subscription revenue
Total revenue	138,521	118,524	396,342	330,132
Subscription | Subscription revenue
Non‑subscription revenue
Total revenue	138,521	118,524	396,342	330,132
SaaS subscription and support and maintenance | Subscription revenue
Non‑subscription revenue
Total revenue	133,626	112,351	380,954	312,992
On‑premise subscription | Subscription revenue
Non‑subscription revenue
Total revenue	4,895	6,173	15,388	17,140
Non‑subscription revenue | Non Recurring Revenue Generating Arrangements
Non‑subscription revenue
Total revenue	4,104	6,033	13,584	18,321
Professional services
Non‑subscription revenue
Total revenue	3,956	5,216	12,594	14,187
Professional services | Non Recurring Revenue Generating Arrangements
Non‑subscription revenue
Total revenue	3,956	5,216	12,594	14,187
Perpetual licenses
Non‑subscription revenue
Total revenue	148	817	990	4,134
Perpetual licenses | Non Recurring Revenue Generating Arrangements
Non‑subscription revenue
Total revenue	$ 148	$ 817	$ 990	$ 4,134

XML

Summary of significant accounting policies - Schedule of Contract Liability (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Contract With Customer, Liability [Roll Forward]
Balance, beginning of the period	$ 355,051	$ 316,952	$ 346,150	$ 282,128
Acquisitions	3,230	0	3,230	0
Revenue earned	(114,780)	(96,542)	(250,724)	(199,357)
Deferral of revenue	127,803	120,820	272,274	258,459
Other	(1,550)	0	(1,176)	0
Balance, end of the period	$ 369,754	$ 341,230	$ 369,754	$ 341,230

XML

Summary of significant accounting policies - Remaining Performance Obligations (Details) $ in Millions	Sep. 30, 2023 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, amount	$ 477.4
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percent	72.00%
Remaining performance obligation, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, period	3 years

XML

Summary of significant accounting policies - Deferred Contract Costs (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Accounting Policies [Abstract]
Total amortization of contract costs	$ 5,600,000	$ 4,200,000	$ 15,600,000	$ 12,100,000
Impairment losses	$ 0	$ 0	$ 0	$ 0

XML

Financial instruments fair value - Schedule of Financial Instruments (Details) - Fair Value, Recurring - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Assets
Total cash equivalents	$ 140,201	$ 132,306
Liabilities
Total contingent consideration		6,206
Accrued liabilities
Liabilities
Total contingent consideration		6,206
Money market funds
Assets
Total cash equivalents	140,201	132,306
Level 1
Assets
Total cash equivalents	140,201	132,306
Liabilities
Total contingent consideration		0
Level 1 | Accrued liabilities
Liabilities
Total contingent consideration		0
Level 1 | Money market funds
Assets
Total cash equivalents	140,201	132,306
Level 2
Assets
Total cash equivalents	0	0
Liabilities
Total contingent consideration		0
Level 2 | Accrued liabilities
Liabilities
Total contingent consideration		0
Level 2 | Money market funds
Assets
Total cash equivalents	0	0
Level 3
Assets
Total cash equivalents	0	0
Liabilities
Total contingent consideration		6,206
Level 3 | Accrued liabilities
Liabilities
Total contingent consideration		6,206
Level 3 | Money market funds
Assets
Total cash equivalents	$ 0	$ 0

XML

Financial instruments fair value - Schedule of Changes in Contingent Consideration (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Balance, beginning of period	$ 0	$ 5,700	$ 6,206	$ 10,100
Net loss	0	200	0	388
Payments	0	0	(6,206)	(4,588)
Balance, end of period	$ 0	$ 5,900	$ 0	$ 5,900

XML

Financial instruments fair value - Schedule of Carrying Values and Estimated Fair Values of Debt Instruments (Details) - 2026 Notes - Convertible Debt - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Net Carrying Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
2026 Notes	$ 366,374	$ 364,505
Estimated Fair Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
2026 Notes	$ 312,268	$ 308,504

XML

Financial instruments fair value - Narrative (Details) - Convertible Senior Notes Due 2026 - Convertible Debt - USD ($) $ in Millions	Sep. 30, 2023	Dec. 31, 2022	Sep. 17, 2021
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Principal amount			$ 373.8
Debt issuances costs capitalized	$ 7.4	$ 9.2

XML

Acquisitions - DataJar (Details) - DataJAR £ in Millions			3 Months Ended
	Jul. 13, 2023 USD ($)	Jul. 13, 2023 GBP (£)	Sep. 30, 2023 USD ($)	Jul. 13, 2023 GBP (£)
Acquisition
Voting interest	100.00%			100.00%
Business combination, consideration transferred	$ 25,100,000	£ 19.3
Cash paid upon closing	21,600,000	16.6
Business combination partial security for post closing true up adjustments	300,000	0.2
Business combination partial security for post closing indemnification claims	3,200,000	£ 2.5
Contingent consideration, liability	8,400,000			£ 6.5
Recognized compensation expense			$ 1,700,000
Acquisition-related expenses			$ 1,200,000
Goodwill deductible for income tax purposes	$ 0

XML

Acquisitions - Schedule of Acquisitions (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Jul. 13, 2023	Jun. 30, 2023	Dec. 31, 2022	Nov. 16, 2022	Sep. 30, 2022	Jun. 30, 2022	Dec. 31, 2021
Liabilities assumed:
Goodwill	$ 876,822		$ 867,909	$ 856,925		$ 800,524	$ 823,671	$ 845,734
DataJAR
Assets acquired:
Cash and cash equivalents		$ 2,789
Trade accounts receivable, net		945
Prepaid expenses		1,208
Other current assets		10
Intangible assets acquired		9,400
Operating lease assets		252
Liabilities assumed:
Accounts payable		(605)
Accrued liabilities		(599)
Income taxes payable		(45)
Deferred revenue		(3,230)
Operating lease liabilities		(191)
Deferred tax liability		(2,398)
Goodwill		17,550
Total purchase consideration		$ 25,086
ZecOps
Assets acquired:
Cash and cash equivalents					$ 820
Trade accounts receivable, net					448
Prepaid expenses					39
Other current assets					2,104
Intangible assets acquired					9,500
Operating lease assets					104
Liabilities assumed:
Accounts payable					(73)
Accrued liabilities					(2,260)
Income taxes payable					(48)
Deferred revenue					(1,014)
Operating lease liabilities					(85)
Deferred tax liability					(529)
Goodwill					35,458
Total purchase consideration					$ 44,464

XML

Acquisitions - Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination (Details) - USD ($) $ in Thousands	Jul. 13, 2023	Nov. 16, 2022
DataJAR
Acquisition
Useful Life	5 years 6 months
Gross Value	$ 9,400
DataJAR | Customer relationships
Acquisition
Useful Life	6 years
Gross Value	$ 5,000
DataJAR | Developed technology
Acquisition
Useful Life	5 years
Gross Value	$ 4,400
ZecOps
Acquisition
Useful Life		4 years 8 months 12 days
Gross Value		$ 9,500
ZecOps | Customer relationships
Acquisition
Useful Life		5 years
Gross Value		$ 2,300
ZecOps | Developed technology
Acquisition
Useful Life		5 years
Gross Value		$ 5,900
ZecOps | Non-competes
Acquisition
Useful Life		3 years
Gross Value		$ 1,300

XML

Acquisitions - ZecOps (Details) - ZecOps	Nov. 16, 2022 USD ($) $ / shares shares
Acquisition
Voting interest	100.00%
Business combination, consideration transferred	$ 44,500,000
Payments to acquire businesses, gross	28,400,000
Shares issued (in shares)	15,100,000
Business acquisition repayment of investment	1,000,000
Business acquisition escrow fund as partial security for post closing true up adjustments	300,000
Business acquisition escrow fund as partial security for post closing true up adjustments indemnification claims	$ 7,200,000
Business acquisition existing escrow amount percentage	50.00%
Business acquisition existing escrow amount period	18 months
Business acquisition, equity interest issued or issuable, number of shares (in share) | shares	711,111
Business acquisition, equity interest issued or issuable, value assigned	$ 19,200,000
Stock price (in dollars per share) | $ / shares	$ 27.00
Goodwill deductible for income tax purposes	$ 0
Equity Consideration, Issued To Equityholders
Acquisition
Business acquisition, equity interest issued or issuable, number of shares (in share) | shares	710,691
Equity Consideration, Issued To Reserve Account
Acquisition
Business a acquisition equity interest issued or issuable number of shares reserved (in share) | shares	420

XML

Acquisitions - Other (Details)	3 Months Ended
	Mar. 31, 2022 USD ($) acquistion	Sep. 30, 2023 USD ($)	Jun. 30, 2023 USD ($)	Dec. 31, 2022 USD ($)	Sep. 30, 2022 USD ($)	Jun. 30, 2022 USD ($)	Dec. 31, 2021 USD ($)
Acquisition
Goodwill		$ 876,822,000	$ 867,909,000	$ 856,925,000	$ 800,524,000	$ 823,671,000	$ 845,734,000
Series of Individually Immaterial Business Acquisitions
Acquisition
Number of businesses acquired | acquistion	2
Purchase price of business acquisition	$ 4,000,000
Other current assets	100,000
Goodwill	3,000,000
Goodwill deductible for income tax purposes	0
Acquisition-related expenses	400,000
Series of Individually Immaterial Business Acquisitions | Developed technology
Acquisition
Developed technology	$ 900,000
Weighted-average economic life of intangible assets acquired	5 years

XML

Acquisitions - Digita (Details) - USD ($) $ in Thousands	3 Months Ended			9 Months Ended
	Mar. 31, 2023	Mar. 31, 2022	Jun. 30, 2021	Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2019
Acquisition
Cash payments for contingent consideration				$ 206	$ 4,588
Digita
Acquisition
Maximum contingent consideration						$ 15,000
Cash payments for contingent consideration	$ 6,200	$ 4,600	$ 4,200

XML

Goodwill and other intangible assets - Schedule of Changes in Carrying Amount of Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Goodwill [Roll Forward]
Goodwill, beginning of period	$ 867,909	$ 823,671	$ 856,925	$ 845,734
Goodwill acquired	17,550	0	17,550	3,014
Measurement period adjustments	0	0	339	0
Foreign currency translation adjustment	(8,637)	(23,147)	2,008	(48,224)
Goodwill, end of period	$ 876,822	$ 800,524	$ 876,822	$ 800,524

XML

Goodwill and other intangible assets - Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Finite-Lived Intangible Assets [Line Items]
Gross Value	$ 417,422	$ 407,571
Accumulated Amortization	220,908	188,827
Net Carrying Value	196,514	218,744
Trademarks
Finite-Lived Intangible Assets [Line Items]
Gross Value	34,653	34,649
Accumulated Amortization	25,515	22,200
Net Carrying Value	$ 9,138	$ 12,449
Weighted‑ Average Remaining Useful Life	2 years 1 month 6 days	2 years 9 months 18 days
Trademarks | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Trademarks | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	8 years	8 years
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Value	$ 254,612	$ 249,659
Accumulated Amortization	113,574	96,973
Net Carrying Value	$ 141,038	$ 152,686
Weighted‑ Average Remaining Useful Life	6 years 6 months	7 years 2 months 12 days
Customer relationships | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	2 years
Customer relationships | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	12 years	12 years
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Value	$ 121,730	$ 116,881
Accumulated Amortization	76,526	66,373
Net Carrying Value	$ 45,204	$ 50,508
Weighted‑ Average Remaining Useful Life	4 years 1 month 6 days	4 years 8 months 12 days
Developed technology | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	5 years	5 years
Developed technology | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	6 years 6 months	6 years 6 months
Non‑competes
Finite-Lived Intangible Assets [Line Items]
Gross Value	$ 2,884	$ 2,864
Accumulated Amortization	1,934	1,066
Net Carrying Value	$ 950	$ 1,798
Weighted‑ Average Remaining Useful Life	2 years	2 years 3 months 18 days
Non‑competes | Minimum
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years	2 years
Non‑competes | Maximum
Finite-Lived Intangible Assets [Line Items]
Useful Life	3 years	3 years
Order backlog
Finite-Lived Intangible Assets [Line Items]
Useful Life	2 years 6 months	2 years 6 months
Gross Value	$ 3,543	$ 3,518
Accumulated Amortization	3,359	2,215
Net Carrying Value	$ 184	$ 1,303
Weighted‑ Average Remaining Useful Life	3 months 18 days	1 year

XML

Goodwill and other intangible assets - Narrative (Details) - USD ($)	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022	Dec. 31, 2022
Goodwill and Intangible Assets Disclosure [Abstract]
Cumulative foreign currency translation adjustment			$ (10,500,000)		$ (11,000,000.0)
Accumulated amortization, cumulative foreign currency translation adjustment	$ 0		0		$ 0
Amortization expense	10,900,000	$ 12,300,000	32,000,000	$ 36,900,000
Impairment of goodwill	0	0	0	0
Impairment of intangible assets	$ 0	$ 0	$ 0	$ 0

XML

Leases - Schedule of Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Assets
Operating lease assets	$ 20,094	$ 23,828
Liabilities
Operating lease liabilities - current	6,232	6,539
Operating lease liabilities - non-current	17,103	21,895
Total operating lease liabilities	$ 23,335	$ 28,434
Operating lease, right-of-use asset, statement of financial position	Other assets	Other assets
Operating lease, liability, current, statement of financial position	Accrued liabilities	Accrued liabilities
Operating lease, liability, noncurrent, statement of financial position	Other liabilities	Other liabilities

XML

Commitment and contingencies - Schedule of Minimum Payments Under Contractual Agreements (Details) $ in Thousands	Sep. 30, 2023 USD ($)
Commitments and Contingencies Disclosure [Abstract]
2023 (remaining three months)	$ 2,354
2024	40,198
2025	21,521
2026	1,126
2027	1,126
Thereafter	0
Contractual obligation for hosting services	$ 66,325

XML

Commitments and contingencies - Narrative (Details) - USD ($)	9 Months Ended
	Sep. 30, 2023	Dec. 31, 2022
Commitments and Contingencies Disclosure [Abstract]
Variable obligation	$ 17,500,000
Variable obligation period	3 years
Liabilities for contingencies	$ 0	$ 0

XML

Debt - Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022	Sep. 17, 2021
Line of Credit | Revolving Credit Facility
Debt Instrument [Line Items]
Outstanding	$ 1,037	$ 1,037
Unutilized Amount	$ 148,963	$ 148,963
Interest Rate	1.25%	1.25%
Convertible Senior Notes Due 2026 | Convertible Debt
Debt Instrument [Line Items]
Outstanding	$ 366,374	$ 364,505
Interest Rate	0.125%	0.125%	0.125%

XML

Debt - Narrative (Details)	Apr. 07, 2023	Sep. 17, 2021 USD ($) $ / shares	Sep. 30, 2023	Dec. 31, 2022	Sep. 30, 2022	Jul. 27, 2020 USD ($)
Minimum
Debt Instrument [Line Items]
Commitment fee, as a percent	0.20%
Maximum
Debt Instrument [Line Items]
Commitment fee, as a percent	0.35%
Federal Funds Effective Rate
Debt Instrument [Line Items]
Interest margin, as a percent	0.50%
Adjusted Term SOFR
Debt Instrument [Line Items]
Interest margin, as a percent	1.00%
SOFR
Debt Instrument [Line Items]
Interest margin, as a percent	0.10%
SOFR | Minimum
Debt Instrument [Line Items]
Applicable rate, as a percent	1.25%
SOFR | Maximum
Debt Instrument [Line Items]
Applicable rate, as a percent	2.00%
Base Rate | Minimum
Debt Instrument [Line Items]
Applicable rate, as a percent	0.25%
Base Rate | Maximum
Debt Instrument [Line Items]
Applicable rate, as a percent	1.00%
Line of Credit | Revolving Credit Facility
Debt Instrument [Line Items]
Maximum borrowing capacity						$ 150,000,000
Line of Credit | Letter of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity						25,000,000
Line of Credit | Foreign Line of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity						50,000,000
Line of Credit | Term Loan
Debt Instrument [Line Items]
Maximum borrowing capacity per incremental loan						$ 5,000,000
Convertible Senior Notes Due 2026 | Convertible Debt
Debt Instrument [Line Items]
Principal amount		$ 373,800,000
Interest rate		0.125%	0.125%	0.125%
Conversion ratio		0.0200024
Conversion price (in dollars per share) | $ / shares		$ 49.99
Effective interest rate			0.81%		0.81%

XML

Debt - Schedule of Interest Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Debt Instrument [Line Items]
Amortization of issuance costs			$ 2,055	$ 2,040
Convertible Debt | Convertible Senior Notes Due 2026
Debt Instrument [Line Items]
Contractual interest expense	$ 116	$ 116	350	350
Amortization of issuance costs	$ 624	$ 620	$ 1,869	$ 1,854

XML

Share-based compensation - Schedule of Share-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 28,349	$ 20,490	$ 78,082	$ 89,524
Cost of revenue: | Subscription
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	2,653	2,479	7,635	6,495
Cost of revenue: | Services
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	362	344	994	961
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	8,493	6,955	25,068	26,625
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	6,429	5,130	17,863	19,620
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 10,412	$ 5,582	$ 26,522	$ 35,823

XML

Share-based compensation - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands		3 Months Ended		5 Months Ended	9 Months Ended
	Jun. 24, 2022	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2023	Sep. 30, 2022	Jan. 01, 2023	Dec. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense		$ 28,349	$ 20,490		$ 78,082	$ 89,524
Issuance of common stock under the employee stock purchase plan					3,131	$ 3,419
Target-based stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 33,000
Unrecognized compensation expense		0		$ 0	$ 0
Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average period over which unrecognized compensation expense would be recognized					2 years 8 months 12 days
Unrecognized compensation expense		220,800		220,800	$ 220,800
Fair value of units vested					47,000
Restricted Stock Units (RSUs) | Chief Executive Officer
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Incremental cost		4,300			10,000
ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation expense		200		200	$ 200
Weighted average period over which unrecognized compensation expense would be recognized					1 month
Eligible employee compensation		$ 2,600		$ 2,600	$ 2,600			$ 1,100
Common stock reserved for future issuance (in shares)		4,925,810		4,925,810	4,925,810
Common stock issued (in shares)					204,962
Weighted-average purchase price (in shares)		$ 15.76		$ 15.76	$ 15.76
Issuance of common stock under the employee stock purchase plan					$ 3,100
Weighted-average grant-date fair value (in dollars per share)				$ 5.22
Omnibus Incentive Plan 2020 Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate number of shares of common stock to be issued (in shares)							29,183,546
Common stock reserved for additional grants under the plan (in shares)		14,093,923		14,093,923	14,093,923
Omnibus Incentive Plan 2020 Plan | Restricted Stock Units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period					4 years
Stock Option Plan 2017 Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved for additional grants under the plan (in shares)		128,928		128,928	128,928

XML

Share-based compensation - Schedule of Service Based Options Activity (Details) $ / shares in Units, $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2023 USD ($) $ / shares shares	Dec. 31, 2022 USD ($) $ / shares shares
Target-based stock options
Options
Outstanding, beginning of period (in shares) | shares	3,272,920
Granted (in shares) | shares	0
Exercised (in shares) | shares	(668,298)
Forfeitures (in shares) | shares	0
Outstanding, end of period (in shares) | shares	2,604,622	3,272,920
Options exercisable (in shares) | shares	2,604,622
Vested or expected to vest (in shares) | shares	2,604,622
Weighted‑ Average Exercise Price
Outstanding, beginning of period (in dollars per share) | $ / shares	$ 6.75
Granted (in dollars per share) | $ / shares	0
Exercised (in dollars per share) | $ / shares	7.26
Forfeitures (in dollars per share) | $ / shares	0
Outstanding, end of period (in dollars per share) | $ / shares	6.62	$ 6.75
Options exercisable (in dollars per share) | $ / shares	6.62
Vested or expected to vest (in dollars per share) | $ / shares	$ 6.62
Weighted‑ Average Remaining Contractual Term (Years)
Remaining term, options outstanding	4 years 7 months 6 days	5 years 9 months 18 days
Remaining term, options exercisable	4 years 7 months 6 days
Remaining term, options vested or expected to vest	4 years 7 months 6 days
Aggregate Intrinsic Value (in thousands)
Outstanding | $	$ 28,762	$ 47,623
Exercised | $	9,174
Options exercisable | $	28,762
Vested or expected to vest | $	$ 28,762
Service-based stock option
Options
Outstanding, beginning of period (in shares) | shares	1,215,822
Granted (in shares) | shares	0
Exercised (in shares) | shares	(110,291)
Forfeitures (in shares) | shares	0
Outstanding, end of period (in shares) | shares	1,105,531	1,215,822
Options exercisable (in shares) | shares	1,092,239
Vested or expected to vest (in shares) | shares	1,105,531
Weighted‑ Average Exercise Price
Outstanding, beginning of period (in dollars per share) | $ / shares	$ 5.70
Granted (in dollars per share) | $ / shares	0
Exercised (in dollars per share) | $ / shares	7.13
Forfeitures (in dollars per share) | $ / shares	0
Outstanding, end of period (in dollars per share) | $ / shares	5.56	$ 5.70
Options exercisable (in dollars per share) | $ / shares	5.52
Vested or expected to vest (in dollars per share) | $ / shares	$ 5.56
Weighted‑ Average Remaining Contractual Term (Years)
Remaining term, options outstanding	3 years 4 months 24 days	5 years 1 month 6 days
Remaining term, options exercisable	3 years 3 months 18 days
Remaining term, options vested or expected to vest	3 years 4 months 24 days
Aggregate Intrinsic Value (in thousands)
Outstanding | $	$ 13,381	$ 18,968
Exercised | $	1,490
Options exercisable | $	13,255
Vested or expected to vest | $	$ 13,381

XML

Share-based compensation - Schedule of Restricted Stock Units (Details) - Restricted Stock Units (RSUs)	9 Months Ended
	Sep. 30, 2023 $ / shares shares
Units
Outstanding, beginning of period (in shares) | shares	8,417,357
Granted (in shares) | shares	4,931,937
Vested (in shares) | shares	(1,572,281)
Forfeited (in shares) | shares	(685,324)
Outstanding, end of period (in shares) | shares	11,091,689
Weighted-Average Grant Date Fair Value (per share)
Outstanding, beginning of period (in dollars per share) | $ / shares	$ 29.61
Granted (in dollars per share) | $ / shares	19.86
Vested (in dollars per share) | $ / shares	29.87
Forfeited (in dollars per share) | $ / shares	28.32
Outstanding, end of period (in dollars per share) | $ / shares	$ 25.36

XML

Share-based compensation - Schedule of Fair Value Assumptions (Details) - Employee Stock	3 Months Ended	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term	6 months	6 months
Expected volatility	51.25%	51.25%
Risk-free interest rate	5.14%	5.14%
Expected dividend yield	0.00%	0.00%

XML

Net loss per share - Schedule of Computation of Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Net Income (Loss) Available to Common Stockholders, Basic [Abstract]
Net loss	$ (32,277)	$ (31,302)	$ (92,676)	$ (120,070)
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]
Weighted‑average shares used to compute net loss per share, basic (in shares)	125,537,246	121,014,325	124,455,109	120,188,587
Weighted‑average shares used to compute net loss per share, diluted (in shares)	125,537,246	121,014,325	124,455,109	120,188,587
Basic net loss per share (in dollars per share)	$ (0.26)	$ (0.26)	$ (0.74)	$ (1.00)
Diluted net loss per share (in dollars per share)	$ (0.26)	$ (0.26)	$ (0.74)	$ (1.00)

XML

Net loss per share - Schedule of Potentially Dilutive Securities Excluded from the Computation of Diluted Weighted-Average Shares Outstanding (Details) - shares	9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	22,494,457	21,077,679
Stock options outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	3,710,153	4,583,520
Unvested restricted stock units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	11,091,689	8,821,852
Shares related to the 2026 Notes
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	7,475,897	7,475,897
Shares committed under the 2021 ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	216,718	196,410

XML

Income taxes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2023	Sep. 30, 2022	Sep. 30, 2023	Sep. 30, 2022
Income Tax Disclosure [Abstract]
Loss before income tax benefit (provision)	$ (32,833)	$ (31,213)	$ (91,529)	$ (119,749)
Income tax benefit (provision)	$ 556	$ (89)	$ (1,147)	$ (321)
Effective tax rate	1.70%	(0.30%)	(1.30%)	(0.30%)

XML

Related party transactions (Details) - USD ($) $ in Thousands	Sep. 30, 2023	Dec. 31, 2022
Related Party Transaction [Line Items]
Accrued liabilities	$ 68,088	$ 67,051
Related Party | JAMF Nation Global Foundation
Related Party Transaction [Line Items]
Accrued liabilities	$ 1,500	$ 1,300