Revenue from Contracts with Customers

12 Months Ended

Jun. 30, 2024

Revenue from Contract with Customer [Abstract]

Revenue from Contracts with Customers

REVENUE FROM CONTRACTS WITH CUSTOMERS

The majority of the Company’s revenues are derived from contracts with customers who are located in the United States of America (the “United States” or “U.S.”). However, the Company delivers most of its services from regional customer experience delivery centers that are located in geographies outside of the United States.

Our global delivery model is built on regional customer experience delivery centers and includes a unique ability to support work-at-home capabilities in any region that we currently operate.

The Company generated its revenue from clients based in the United States and other countries as below:

($000s)	June 30, 2024		June 30, 2023		June 30, 2022
Revenue
United States	$	493,015	$	509,170	$	476,092
Other countries	15,554		13,948		16,759
Total	$	508,569	$	523,118	$	492,851

The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided for the years ended:

($000s)	June 30, 2024		June 30, 2023		June 30, 2022
Revenue
Onshore (United States)	$	120,153	$	145,401	$	167,925
Offshore (Philippines, Pakistan)	244,825		221,913		186,902
Nearshore (Jamaica, Nicaragua, Honduras)	143,591		155,804		138,024
Total	$	508,569	$	523,118	$	492,851

The following table presents the breakdown of the Company’s revenue by pattern of revenue recognition for the years ended:

($000s)	June 30, 2024		June 30, 2023		June 30, 2022
Pattern of Revenue recognition
Services transferred over time	$	477,663	$	489,942	$	455,206
Services transferred at a point in time	30,906		33,176		37,645
	$	508,569	$	523,118	$	492,851

The movement in the deferred revenue is as follows:

($000s)	June 30, 2024		June 30, 2023
Beginning balance	$	7,796	$	12,593
Revenue recognized	(8,509)		(11,329)
Revenue deferred	6,590		6,532
Ending balance	$	5,877	$	7,796