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LOANS RECEIVABLE AND REVENUE (Tables)
 9 Months Ended
Sep. 30, 2021
Receivables [Abstract]  
Summary of Revenue by Product
The following table summarizes revenue by product (in thousands):
Three Months Ended September 30,Nine Months Ended September 30,
2021202020212020
Revolving LOC$78,262 $58,711 $209,033 $186,429 
Unsecured Installment72,056 67,408 213,233 260,328 
Secured Installment13,743 16,692 41,591 62,379 
Single-Pay26,568 25,084 75,298 92,973 
Total Installment112,367 109,184 330,122 415,680 
Ancillary18,651 14,108 54,369 43,209 
   Total revenue(1)
$209,280 $182,003 $593,524 $645,318 
(1) Includes revenue from CSO programs of $43.4 million and $36.7 million for the three months ended September 30, 2021 and 2020, respectively, and $119.7 million and $142.5 million for the nine months ended September 30, 2021 and 2020.
Summary of Loans Receivable by Product and Related Delinquent Loans
The following tables summarize loans receivable by product and the related delinquent loans receivable (in thousands):
September 30, 2021
Revolving LOCUnsecured InstallmentSecured Installment
Single-Pay(1)
Total Installment - Company OwnedTotal
Current loans receivable$665,130 $61,852 $31,911 $40,331 $134,094 $799,224 
Delinquent loans receivable54,924 20,953 7,255 — 28,208 83,132 
   Total loans receivable720,054 82,805 39,166 40,331 162,302 882,356 
   Less: allowance for losses(52,262)(14,330)(3,482)(2,469)(20,281)(72,543)
Loans receivable, net$667,792 $68,475 $35,684 $37,862 $142,021 $809,813 
(1) Of the $40.3 million of Single-Pay receivables, $11.1 million relate to mandated extended payment options for certain Canada Single-Pay loans.

September 30, 2021
Revolving LOCUnsecured InstallmentSecured InstallmentTotal Installment - Company OwnedTotal
Delinquent loans receivable
0-30 days past due$27,449 $7,933 $3,667 $11,600 $39,049 
31-60 days past due12,721 5,914 1,876 7,790 20,511 
61 + days past due14,754 7,106 1,712 8,818 23,572 
Total delinquent loans receivable$54,924 $20,953 $7,255 $28,208 $83,132 

December 31, 2020
Revolving LOCUnsecured InstallmentSecured Installment
Single-Pay(1)
Total Installment - Company OwnedTotal
Current loans receivable$321,105 $78,235 $40,358 $43,780 $162,373 $483,478 
Delinquent loans receivable37,779 24,190 8,275 — 32,465 70,244 
   Total loans receivable358,884 102,425 48,633 43,780 194,838 553,722 
   Less: allowance for losses(51,958)(24,073)(7,047)(3,084)(34,204)(86,162)
Loans receivable, net$306,926 $78,352 $41,586 $40,696 $160,634 $467,560 
(1) Of the $43.8 million of Single-Pay receivables, $11.2 million relate to mandated extended payment options for certain Canada Single-Pay loans.
December 31, 2020
Revolving LOCUnsecured InstallmentSecured InstallmentTotal Installment - Company OwnedTotal
Delinquent loans receivable
0-30 days past due$17,517 $10,361 $3,764 $14,125 $31,642 
31-60 days past due9,276 7,124 2,199 9,323 18,599 
61 + days past due10,986 6,705 2,312 9,017 20,003 
Total delinquent loans receivable$37,779 $24,190 $8,275 $32,465 $70,244 

The following tables summarize loans Guaranteed by the Company under CSO programs and the related delinquent receivables (in thousands):
September 30, 2021
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Current loans receivable Guaranteed by the Company$34,090 $740 $34,830 
Delinquent loans receivable Guaranteed by the Company8,385 207 8,592 
Total loans receivable Guaranteed by the Company42,475 947 43,422 
Less: Liability for losses on CSO lender-owned consumer loans(6,973)(34)(7,007)
Loans receivable Guaranteed by the Company, net$35,502 $913 $36,415 

September 30, 2021
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Delinquent loans receivable
0-30 days past due$6,798 $166 $6,964 
31-60 days past due1,247 35 1,282 
61+ days past due340 6 346 
Total delinquent loans receivable$8,385 $207 $8,592 

December 31, 2020
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Current loans receivable Guaranteed by the Company$37,096 $775 $37,871 
Delinquent loans receivable Guaranteed by the Company6,079 155 6,234 
Total loans receivable Guaranteed by the Company43,175 930 44,105 
Less: Liability for losses on CSO lender-owned consumer loans(7,160)(68)(7,228)
Loans receivable Guaranteed by the Company, net$36,015 $862 $36,877 

December 31, 2020
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Delinquent loans receivable
0-30 days past due$5,435 $103 $5,538 
31-60 days past due490 37 527 
61 + days past due154 15 169 
Total delinquent loans receivable$6,079 $155 $6,234 
Summary of Activity in Allowance for Loan Losses, Credit Services Organization Guarantee Liability
The following tables summarize activity in the ALL and the liability for losses on CSO lender-owned consumer loans in total (in thousands):
Three Months Ended
September 30, 2021
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$44,847 $16,701 $3,880 $2,432 $23,013 $— $67,860 
Charge-offs(27,974)(18,400)(4,252)(24,640)(47,292)(869)(76,135)
Recoveries8,564 4,811 1,996 18,493 25,300 401 34,265 
Net charge-offs(19,410)(13,589)(2,256)(6,147)(21,992)(468)(41,870)
Provision for losses27,800 11,223 1,858 6,223 19,304 468 47,572 
Effect of foreign currency translation(975)(5)— (39)(44)— (1,019)
Balance, end of period$52,262 $14,330 $3,482 $2,469 $20,281 $— $72,543 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $5,234 $31 $— $5,265 $— $5,265 
Increase in liability— 1,739 3 — 1,742 — 1,742 
Balance, end of period$— $6,973 $34 $— $7,007 $— $7,007 
Three Months Ended
September 30, 2020
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$47,319 $18,798 $7,883 $2,802 $29,483 $— $76,802 
Charge-offs(22,781)(14,781)(6,648)(21,473)(42,902)(972)(66,655)
Recoveries4,618 5,186 2,635 17,034 24,855 498 29,971 
Net charge-offs(18,163)(9,595)(4,013)(4,439)(18,047)(474)(36,684)
Provision for losses21,655 9,647 3,239 4,799 17,685 474 39,814 
Effect of foreign currency translation606 9 — 35 44 — 650 
Balance, end of period$51,417 $18,859 $7,109 $3,197 $29,165 $— $80,582 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $5,128 $36 $— $5,164 $— $5,164 
Increase in liability— 1,002 32 — 1,034 — 1,034 
Balance, end of period$— $6,130 $68 $— $6,198 $— $6,198 
Nine Months Ended
September 30, 2021
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$51,958 $24,073 $7,047 $3,084 $34,204 $— $86,162 
Charge-offs(81,175)(58,337)(14,979)(68,680)(141,996)(2,525)(225,696)
Recoveries23,351 16,811 6,756 57,321 80,888 1,331 105,570 
Net charge-offs(57,824)(41,526)(8,223)(11,359)(61,108)(1,194)(120,126)
Provision for losses58,274 31,782 4,658 10,743 47,183 1,194 106,651 
Effect of foreign currency translation(146)1 — 1 2 — (144)
Balance, end of period$52,262 $14,330 $3,482 $2,469 $20,281 $— $72,543 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $7,160 $68 $— $7,228 $— $7,228 
Decrease in liability— (187)(34)— (221)— (221)
Balance, end of period$— $6,973 $34 $— $7,007 $— $7,007 

Nine Months Ended
September 30, 2020
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$55,074 $35,587 $10,305 $5,869 $51,761 $— $106,835 
Charge-offs(104,074)(83,468)(31,505)(83,162)(198,135)(3,000)(305,209)
Recoveries17,129 17,982 8,505 68,804 95,291 1,475 113,895 
Net charge-offs(86,945)(65,486)(23,000)(14,358)(102,844)(1,525)(191,314)
Provision for losses83,987 48,766 19,804 11,850 80,420 1,525 165,932 
Effect of foreign currency translation(699)(8)— (164)(172)— (871)
Balance, end of period$51,417 $18,859 $7,109 $3,197 $29,165 $— $80,582 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $10,553 $70 $— $10,623 $— $10,623 
Decrease in liability— (4,423)(2)— (4,425)— (4,425)
Balance, end of period$— $6,130 $68 $— $6,198 $— $6,198 
Financing Receivable, Troubled Debt Restructuring
The table below presents TDRs that are related to the Customer Care Program implemented in response to COVID-19, included in both gross loans receivable and the impairment included in the ALL (in thousands):

As of
September 30, 2021
As of
December 31, 2020
Current TDR gross receivables$11,754 $13,563 
Delinquent TDR gross receivables4,196 6,309 
Total TDR gross receivables 15,950 19,872 
Less: Impairment included in the allowance for loan losses(2,829)(3,482)
Less: Additional allowance(2,536)(4,497)
Outstanding TDR receivables, net of impairment$10,585 $11,893 

The tables below present loans modified and classified as TDRs during the periods presented (in thousands):

Three Months Ended September 30,Nine Months Ended September 30,
2021202020212020
Pre-modification TDR loans receivable$3,586 $9,007 $11,953 $37,948 
Post-modification TDR loans receivable3,182 8,186 10,654 34,195 
Total concessions included in gross charge-offs$404 $821 $1,299 $3,753 
The table below presents the Company's average outstanding TDR loans receivable, interest income recognized on TDR loans and number of TDR loans for the periods presented (dollars in thousands):

Three Months Ended September 30,Nine Months Ended September 30,
2021202020212020
Average outstanding TDR loans receivable$16,190 $20,484 $17,911 $21,011 
Interest income recognized4,155 6,510 14,277 10,907 
Number of TDR loans2,624 5,361 8,872 22,190