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LOANS RECEIVABLE AND REVENUE (Tables)
 6 Months Ended
Jun. 30, 2021
Receivables [Abstract]  
Summary of Revenue by Product
The following table summarizes revenue by product (in thousands):
Three Months Ended June 30,Six Months Ended June 30,
2021202020212020
Revolving LOC$68,036 $56,736 $130,771 $127,718 
Unsecured Installment64,783 70,429 141,177 192,838 
Secured Installment12,821 19,401 27,848 45,687 
Single-Pay23,763 22,732 48,730 67,889 
Total Installment101,367 112,562 217,755 306,414 
Ancillary18,290 13,211 35,718 29,183 
   Total revenue(1)
$187,693 $182,509 $384,244 $463,315 
(1) Includes revenue from CSO programs of $34.9 million and $37.8 million for the three months ended June 30, 2021 and 2020, respectively, and $76.4 million and $105.8 million for the six months ended June 30, 2021 and 2020.
Summary of Loans Receivable by Product and Related Delinquent Loans
The following tables summarize loans receivable by product and the related delinquent loans receivable (in thousands):
June 30, 2021
Revolving LOCUnsecured InstallmentSecured Installment
Single-Pay(1)
Total Installment - Company OwnedTotal
Current loans receivable$562,497 $65,603 $31,824 $38,760 $136,187 $698,684 
Delinquent loans receivable43,933 21,035 5,576 — 26,611 70,544 
   Total loans receivable606,430 86,638 37,400 38,760 162,798 769,228 
   Less: allowance for losses(44,848)(16,701)(3,880)(2,432)(23,013)(67,861)
Loans receivable, net$561,582 $69,937 $33,520 $36,328 $139,785 $701,367 
(1) Of the $38.8 million of Single-Pay receivables, $10.0 million relate to mandated extended payment options for certain Canada Single-Pay loans.

June 30, 2021
Revolving LOCUnsecured InstallmentSecured InstallmentTotal Installment - Company OwnedTotal
Delinquent loans receivable
0-30 days past due$22,288 $8,474 $2,835 $11,309 $33,597 
31-60 days past due8,659 5,767 1,307 7,074 15,733 
61 + days past due12,986 6,794 1,434 8,228 21,214 
Total delinquent loans receivable$43,933 $21,035 $5,576 $26,611 $70,544 
December 31, 2020
Revolving LOCUnsecured InstallmentSecured Installment
Single-Pay(1)
Total Installment - Company OwnedTotal
Current loans receivable$321,105 $78,235 $40,358 $43,780 $162,373 $483,478 
Delinquent loans receivable37,779 24,190 8,275 — 32,465 70,244 
   Total loans receivable358,884 102,425 48,633 43,780 194,838 553,722 
   Less: allowance for losses(51,958)(24,073)(7,047)(3,084)(34,204)(86,162)
Loans receivable, net$306,926 $78,352 $41,586 $40,696 $160,634 $467,560 
(1) Of the $43.8 million of Single-Pay receivables, $11.2 million relate to mandated extended payment options for certain Canada Single-Pay loans.

December 31, 2020
Revolving LOCUnsecured InstallmentSecured InstallmentTotal Installment - Company OwnedTotal
Delinquent loans receivable
0-30 days past due$17,517 $10,361 $3,764 $14,125 $31,642 
31-60 days past due9,276 7,124 2,199 9,323 18,599 
61 + days past due10,986 6,705 2,312 9,017 20,003 
Total delinquent loans receivable$37,779 $24,190 $8,275 $32,465 $70,244 

The following tables summarize loans Guaranteed by the Company under CSO programs and the related delinquent receivables (in thousands):
June 30, 2021
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Current loans receivable Guaranteed by the Company$29,981 $658 $30,639 
Delinquent loans receivable Guaranteed by the Company6,359 95 6,454 
Total loans receivable Guaranteed by the Company36,340 753 37,093 
Less: Liability for losses on CSO lender-owned consumer loans(5,234)(31)(5,265)
Loans receivable Guaranteed by the Company, net$31,106 $722 $31,828 

June 30, 2021
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Delinquent loans receivable
0-30 days past due$5,574 $88 $5,662 
31-60 days past due625 4 629 
61+ days past due160 3 163 
Total delinquent loans receivable$6,359 $95 $6,454 
December 31, 2020
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Current loans receivable Guaranteed by the Company$37,096 $775 $37,871 
Delinquent loans receivable Guaranteed by the Company6,079 155 6,234 
Total loans receivable Guaranteed by the Company43,175 930 44,105 
Less: Liability for losses on CSO lender-owned consumer loans(7,160)(68)(7,228)
Loans receivable Guaranteed by the Company, net$36,015 $862 $36,877 

December 31, 2020
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Delinquent loans receivable
0-30 days past due$5,435 $103 $5,538 
31-60 days past due490 37 527 
61 + days past due154 15 169 
Total delinquent loans receivable$6,079 $155 $6,234 
Summary of Activity in Allowance for Loan Losses, Credit Services Organization Guarantee Liability
The following tables summarize activity in the ALL and the liability for losses on CSO lender-owned consumer loans in total (in thousands):
Three Months Ended June 30, 2021
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$44,754 $20,394 $5,023 $2,217 $27,634 $— $72,388 
Charge-offs(24,487)(18,812)(4,384)(22,107)(45,303)(802)(70,592)
Recoveries7,280 5,383 2,216 17,574 25,173 378 32,831 
Net charge-offs(17,207)(13,429)(2,168)(4,533)(20,130)(424)(37,761)
Provision for losses16,672 9,734 1,025 4,727 15,486 424 32,582 
Effect of foreign currency translation629 2 — 21 23 — 652 
Balance, end of period$44,848 $16,701 $3,880 $2,432 $23,013 $— $67,861 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $4,670 $57 $— $4,727 $— $4,727 
Decrease in liability— (564)26 — (538)— (538)
Balance, end of period$— $5,234 $31 $— $5,265 $— $5,265 
Three Months Ended
June 30, 2020
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$56,458 $28,965 $9,726 $4,693 $43,384 $— $99,842 
Charge-offs(37,784)(30,129)(11,747)(21,168)(63,044)(750)(101,578)
Recoveries6,100 7,019 2,961 21,766 31,746 398 38,244 
Net charge-offs(31,684)(23,110)(8,786)598 (31,298)(352)(63,334)
Provision for losses21,341 12,584 6,943 (2,588)16,939 352 38,632 
Effect of foreign currency translation1,204 12 — 99 111 — 1,315 
Balance, end of period$47,319 $18,451 $7,883 $2,802 $29,136 $— $76,455 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $9,142 $47 $— $9,189 $— $9,189 
Decrease in liability— 4,014 11 — 4,025 — 4,025 
Balance, end of period$— $5,128 $36 $— $5,164 $— $5,164 

Six Months Ended
June 30, 2021
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$51,958 $24,073 $7,047 $3,084 $34,204 $— $86,162 
Charge-offs(53,201)(39,937)(10,727)(44,040)(94,704)(1,656)(149,561)
Recoveries14,787 12,000 4,760 38,828 55,588 930 71,305 
Net charge-offs(38,414)(27,937)(5,967)(5,212)(39,116)(726)(78,256)
Provision for losses30,474 20,559 2,800 4,520 27,879 726 59,079 
Effect of foreign currency translation830 6 — 40 46 — 876 
Balance, end of period$44,848 $16,701 $3,880 $2,432 $23,013 $— $67,861 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $7,160 $68 $— $7,228 $— $7,228 
Decrease in liability— 1,926 37 — 1,963 — 1,963 
Balance, end of period$— $5,234 $31 $— $5,265 $— $5,265 
Six Months Ended
June 30, 2020
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$55,074 $35,587 $10,305 $5,869 $51,761 $— $106,835 
Charge-offs(81,293)(68,687)(24,857)(61,689)(155,233)(2,028)(238,554)
Recoveries12,511 12,802 5,870 51,770 70,442 977 83,930 
Net charge-offs(68,782)(55,885)(18,987)(9,919)(84,791)(1,051)(154,624)
Provision for losses62,332 38,766 16,565 7,051 62,382 1,051 125,765 
Effect of foreign currency translation(1,305)(17)— (199)(216)— (1,521)
Balance, end of period$47,319 $18,451 $7,883 $2,802 $29,136 $— $76,455 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $10,553 $70 $— $10,623 $— $10,623 
Decrease in liability— 5,425 34 — 5,459 — 5,459 
Balance, end of period$— $5,128 $36 $— $5,164 $— $5,164 
Financing Receivable, Troubled Debt Restructuring
The table below presents TDRs, which are related to the Customer Care Program implemented in response to COVID-19, included in gross loans receivable and the impairment included in the ALL (in thousands):

As of
June 30, 2021
As of
December 31, 2020
Current TDR gross receivables$12,137 $13,563 
Delinquent TDR gross receivables4,293 6,309 
Total TDR gross receivables 16,430 19,872 
Less: Impairment included in the allowance for loan losses(2,455)(3,482)
Less: Additional allowance(3,130)(4,497)
Outstanding TDR receivables, net of impairment$10,845 $11,893 
The tables below reflect loans modified and classified as TDRs during the periods presented (in thousands):

Three Months Ended June 30,Six Months Ended June 30,
2021202020212020
Pre-modification TDR loans receivable$3,504 $24,069 $8,367 $24,069 
Post-modification TDR loans receivable3,197 21,390 7,472 21,390 
Total concessions included in gross charge-offs$307 $2,679 $895 $2,679 
The table below presents the Company's average outstanding TDR loans receivable, interest income recognized on TDR loans and number of TDR loans for the periods presented (dollars in thousands):

Three Months Ended June 30,Six Months Ended June 30,
2021202020212020
Average outstanding TDR loans receivable$16,967 $20,864 $17,936 $20,864 
Interest income recognized4,604 4,396 10,122 4,396 
Number of TDR loans(1)
2,468 21,512 6,248 21,512 
(1) Presented in ones