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LOANS RECEIVABLE AND REVENUE (Tables)
3 Months Ended
Mar. 31, 2021
Receivables [Abstract]  
Summary of Revenue by Product
The following table summarizes revenue by product (in millions):
Three Months Ended March 31,
20212020
Revolving LOC$62.7 $71.0 
Unsecured Installment76.4 122.4 
Secured Installment15.0 26.3 
Single-Pay25.0 45.2 
Total Installment116.4 193.9 
Ancillary17.5 15.9 
   Total revenue(1)
$196.6 $280.8 
(1) Includes revenue from CSO programs of $41.4 million and $68.1 million for the three months ended March 31, 2021 and 2020.
Summary of Loans Receivable by Product and Related Delinquent Loans
The following tables summarize loans receivable by product and the related delinquent loans receivable (in millions):
March 31, 2021
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-Pay(1)Total Installment - Company OwnedTotal
Current loans receivable$520.9 $72.0 $33.2 $35.5 $140.7 $661.6 
Delinquent loans receivable43.3 20.4 5.7 — 26.1 69.4 
   Total loans receivable564.2 92.4 38.9 35.5 166.8 731.0 
   Less: allowance for losses(44.8)(20.4)(5.0)(2.2)(27.6)(72.4)
Loans receivable, net$519.4 $72.0 $33.9 $33.3 $139.2 $658.6 
(1) Of the $35.5 million of Single-Pay receivables, $10.4 million relate to mandated extended payment options for certain Canada Single-Pay loans.
March 31, 2021
Revolving LOCUnsecured InstallmentSecured InstallmentTotal Installment - Company OwnedTotal
Delinquent loans receivable
0-30 days past due$19.1 $7.0 $2.3 $9.3 $28.4 
31-60 days past due10.0 6.1 1.5 7.6 17.6 
61 + days past due14.2 7.3 1.9 9.2 23.4 
Total delinquent loans receivable$43.3 $20.4 $5.7 $26.1 $69.4 

December 31, 2020
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-Pay(1)Total Installment - Company OwnedTotal
Current loans receivable$321.1 $78.2 $40.4 $43.8 $162.4 $483.5 
Delinquent loans receivable37.7 24.2 8.3 — 32.5 70.2 
   Total loans receivable358.8 102.4 48.7 43.8 194.9 553.7 
   Less: allowance for losses(52.0)(24.1)(7.0)(3.1)(34.2)(86.2)
Loans receivable, net$306.8 $78.3 $41.7 $40.7 $160.7 $467.5 
(1) Of the $43.8 million of Single-Pay receivables, $11.2 million relate to mandated extended payment options for certain Canada Single-Pay loans.

December 31, 2020
Revolving LOCUnsecured InstallmentSecured InstallmentTotal Installment - Company OwnedTotal
Delinquent loans receivable
0-30 days past due$17.4 $10.4 $3.8 $14.2 $31.6 
31-60 days past due9.3 7.1 2.2 9.3 18.6 
61 + days past due11.0 6.7 2.3 9.0 20.0 
Total delinquent loans receivable$37.7 $24.2 $8.3 $32.5 $70.2 

The following tables summarize loans Guaranteed by the Company under CSO programs and the related delinquent receivables (in millions):
March 31, 2021
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Current loans receivable Guaranteed by the Company$27.7 $0.6 $28.3 
Delinquent loans receivable Guaranteed by the Company4.0 0.1 4.1 
Total loans receivable Guaranteed by the Company31.7 0.7 32.4 
Less: Liability for losses on CSO lender-owned consumer loans(4.7)— (4.7)
Loans receivable Guaranteed by the Company, net$27.0 $0.7 $27.7 

March 31, 2021
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Delinquent loans receivable
0-30 days past due$3.3 $0.1 $3.4 
31-60 days past due0.5 — 0.5 
61+ days past due0.2 — 0.2 
Total delinquent loans receivable$4.0 $0.1 $4.1 
December 31, 2020
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Current loans receivable Guaranteed by the Company$37.1 $0.8 $37.9 
Delinquent loans receivable Guaranteed by the Company6.1 0.2 6.3 
Total loans receivable Guaranteed by the Company43.2 1.0 44.2 
Less: Liability for losses on CSO lender-owned consumer loans(7.2)— (7.2)
Loans receivable Guaranteed by the Company, net$36.0 $1.0 $37.0 

December 31, 2020
Unsecured InstallmentSecured InstallmentTotal Installment - Guaranteed by the Company
Delinquent loans receivable
0-30 days past due$5.4 $0.2 $5.6 
31-60 days past due0.5 — 0.5 
61 + days past due0.2 — 0.2 
Total delinquent loans receivable$6.1 $0.2 $6.3 
Summary of Activity in Allowance for Loan Losses, Credit Services Organization Guarantee Liability
The following tables summarize activity in the allowance for loan losses and the liability for losses on CSO lender-owned consumer loans in total (in millions):
Three Months Ended March 31, 2021
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$52.0 $24.1 $7.0 $3.1 $34.2 $— $86.2 
Charge-offs(28.7)(21.1)(6.3)(21.9)(49.3)(0.9)(78.9)
Recoveries7.5 6.6 2.5 21.2 30.3 0.6 38.4 
Net charge-offs(21.2)(14.5)(3.8)(0.7)(19.0)(0.3)(40.5)
Provision for losses13.8 10.8 1.8 (0.2)12.4 0.3 26.5 
Effect of foreign currency translation0.2 — — — — — 0.2 
Balance, end of period$44.8 $20.4 $5.0 $2.2 $27.6 $— $72.4 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $7.2 $— $— $7.2 $— $7.2 
Decrease in liability— 2.5 — — 2.5 — 2.5 
Balance, end of period$— $4.7 $— $— $4.7 $— $4.7 
Year Ended December 31, 2020
Revolving LOCUnsecured InstallmentSecured InstallmentSingle-PayTotal InstallmentOtherTotal
Allowance for loan losses:
Balance, beginning of period$55.1 $35.6 $10.3 $5.9 $51.8 $— $106.9 
Charge-offs(129.7)(98.9)(37.2)(106.8)(242.9)(3.9)(376.5)
Recoveries21.3 22.1 10.2 86.1 118.4 2.0 141.7 
Net charge-offs(108.4)(76.8)(27.0)(20.7)(124.5)(1.9)(234.8)
Provision for losses104.2 65.3 23.7 18.0 107.0 1.9 213.1 
Effect of foreign currency translation1.1 — — (0.1)(0.1)— 1.0 
Balance, end of period$52.0 $24.1 $7.0 $3.1 $34.2 $— $86.2 
Liability for losses on CSO lender-owned consumer loans:
Balance, beginning of period$— $10.6 $— $— $10.6 $— $10.6 
Decrease in liability— 3.4 — — 3.4 — 3.4 
Balance, end of period$— $7.2 $— $— $7.2 $— $7.2 
Financing Receivable, Troubled Debt Restructuring
The table below presents TDRs, which are related to the Customer Care Program implemented in response to COVID-19, included in gross loans receivable and the impairment included in the allowance for loan losses (in millions):

As of
March 31, 2021
As of
December 31, 2020
Current TDR gross receivables$12.9 $13.6 
Delinquent TDR gross receivables4.6 6.3 
Total TDR gross receivables 17.5 19.9 
Less: Impairment included in the allowance for loan losses(2.5)(3.5)
Less: Additional allowance(3.7)(4.5)
Outstanding TDR receivables, net of impairment$11.3 $11.9 
The tables below reflect loans modified and classified as TDRs during the first quarter of 2021 presented (in millions):

Three Months Ended
March 31, 2021
Pre-modification TDR loans receivable$4.8 
Post-modification TDR loans receivable4.3 
Total concessions included in gross charge-offs$0.5 
The table below presents the Company's average outstanding TDR loans receivable, interest income recognized on TDR loans and number of TDR loans for the three months ended March 31, 2021 (dollars in millions):

Three Months Ended
March 31, 2021
Average outstanding TDR loans receivable$18.7 
Interest income recognized5.5 
Number of TDR loans(1)
3,780 
(1) Presented in ones