10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☒	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2024
☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from to

Commission File Number: 001-38101

WideOpenWest, Inc.

(Exact name of registrant as specified in its charter)

Delaware (State or Other Jurisdiction of Incorporation or Organization)	46-0552948 (IRS Employer Identification No.)
7887 East Belleview Avenue, Suite 1000 Englewood, Colorado (Address of Principal Executive Offices)	80111 (Zip Code)

(720) 479-3500

(Registrant’s Telephone Number, Including Area Code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock	WOW	New York Stock Exchange

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒  No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒   No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer ☐	Accelerated filer ☒
Non-accelerated filer ☐	Smaller reporting company ☐
Emerging Growth Company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐   No ☒

The number of outstanding shares of the registrant’s common stock as of October 30, 2024 was 84,775,134.

WIDEOPENWEST, INC. AND SUBSIDIARIES

FORM 10-Q

FOR THE PERIOD ENDED SEPTEMBER 30, 2024

TABLE OF CONTENTS

		Page
PART I. Financial Information
Item 1:	Financial Statements (Unaudited)
	Condensed Consolidated Balance Sheets	1
	Condensed Consolidated Statements of Operations	2
	Condensed Consolidated Statements of Stockholders’ Equity	3
	Condensed Consolidated Statements of Cash Flows	4
	Notes to the Condensed Consolidated Financial Statements	5
Item 2:	Management’s Discussion and Analysis of Financial Condition and Results of Operations	20
Item 3:	Quantitative and Qualitative Disclosures about Market Risk	29
Item 4:	Controls and Procedures	29
PART II. Other Information		31
Item 1:	Legal Proceedings	31
Item 1A:	Risk Factors	31
Item 2:	Unregistered Sales of Equity Securities and Use of Proceeds	31
Item 3:	Defaults Upon Senior Securities	31
Item 4:	Mine Safety Disclosures	31
Item 5:	Other Information	31
Item 6:	Exhibits	32

This Quarterly Report on Form 10-Q is for the three and nine months ended September 30, 2024. Any statement contained in a prior periodic report shall be deemed to be modified or superseded for purposes of this Quarterly Report to the extent that a statement contained herein modifies or supersedes such statement. The Securities and Exchange Commission allows us to “incorporate by reference” information that we file with them, which means that we can disclose important information by referring you directly to those documents. Information incorporated by reference is considered to be part of this Quarterly Report. References in this Quarterly Report to “WOW,” “we,” “us,” “our,” or “the Company” are to WideOpenWest, Inc. and its direct and indirect subsidiaries, unless the context specifies or requires otherwise.

i

Cautionary Statement Regarding Forward-Looking Statements

Certain statements contained in this Quarterly Report that are not historical facts contain “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements represent our goals, beliefs, plans and expectations about our prospects for the future and other future events. Such statements involve certain risks, uncertainties and assumptions. Forward-looking statements include all statements that are not historical fact and can be identified by terms such as “may,” “intend,” “might,” “will,” “should,” “could,” “would,” “anticipate,” “expect,” “believe,” “estimate,” “plan,” “project,” “predict,” “potential,” or the negative of these terms. Although these forward-looking statements reflect our good-faith belief and reasonable judgment based on current information, these statements are qualified by important factors, many of which are beyond our control, that could cause our actual results to differ materially from those in the forward-looking statements, including, but not limited to:

● the ability to retain and further attract customers due to increased competition, resource abilities of competitors, and shifts in the entertainment desires of customers;

● our substantial level of indebtedness, sensitivity to increases in prevailing interest rates, and our ability to comply with all covenants in our debt agreements;

● our ability to respond to rapid technological change, including our ability to develop and deploy new products and technologies;

● increases in programming and retransmission costs and/or programming exclusivity in favor of our competitors;

● the disruption or failure of our network information systems or technologies as a result of hacking, viruses, outages or natural disasters in one or more of our geographic markets;

● the effects of new regulations or regulatory changes on our business;

● our ability to procure necessary materials, equipment and services from our vendors in a timely manner in connection with our network expansion initiatives;

● changes in laws and government regulations that may impact the availability and cost of capital;

● effects of uncertain economic conditions (e.g., unemployment, decreased disposable income, etc.) which may negatively affect our customers’ demand or ability to pay for our current and future products and services;

● the potential effects of severe weather events in our market, including hurricanes affecting our markets in the southeastern United States;

● our ability to manage the risks involved in the foregoing; and

other factors described from time to time in our reports filed or furnished with the SEC, and in particular those factors set forth in the section entitled “Risk Factors” in our annual report filed on Form 10-K with the SEC on March 13, 2024 and other reports subsequently filed with the SEC. Given these uncertainties, you should not place undue reliance on any such forward-looking statements. The forward-looking statements included in this report are made as of the date hereof or the date specified herein, based on information available to us as of such date. Except as required by law, we assume no obligation to update these forward-looking statements, even if new information becomes available in the future.

ii

PART I-FINANCIAL INFORMATION

WIDEOPENWEST, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(unaudited)

	September 30,		December 31,
	2024		2023
	(in millions, except share data)
Assets
Current assets
Cash and cash equivalents	$	21.6	$	23.4
Accounts receivable—trade, net of allowance for doubtful accounts of $3.6 and $6.7, respectively		34.0		38.8
Accounts receivable—other, net		3.5		9.5
Prepaid expenses and other		39.8		38.5
Total current assets		98.9		110.2
Right-of-use lease assets—operating		20.1		20.1
Property, plant and equipment, net		823.8		830.4
Franchise operating rights		278.3		278.3
Goodwill		225.1		225.1
Intangible assets subject to amortization, net		0.7		1.0
Other non-current assets		47.2		49.6
Total assets	$	1,494.1	$	1,514.7
Liabilities and stockholders’ equity
Current liabilities
Accounts payable—trade	$	45.5	$	59.5
Accrued interest		1.5		1.6
Current portion of long-term lease liability—operating		4.5		4.3
Accrued liabilities and other		76.6		60.0
Current portion of long-term debt and finance lease obligations		17.9		18.8
Current portion of unearned service revenue		24.8		25.4
Total current liabilities		170.8		169.6
Long-term debt and finance lease obligations, net of debt issuance costs —less current portion		955.1		915.7
Long-term lease liability—operating		17.8		18.0
Deferred income taxes, net		102.5		125.7
Other non-current liabilities		31.3		27.5
Total liabilities		1,277.5		1,256.5
Commitments and contingencies (Note 14)
Stockholders' equity:
Preferred stock, $0.01 par value, 100,000,000 shares authorized; 0 shares issued and outstanding		—		—
Common stock, $0.01 par value, 700,000,000 shares authorized; 100,164,611 and 98,594,629 issued as of September 30, 2024 and December 31, 2023, respectively; 84,759,012 and 83,557,786 outstanding as of September 30, 2024 and December 31, 2023, respectively		1.0		1.0
Additional paid-in capital		400.1		391.8
Retained earnings (accumulated deficit)		(27.9)		20.3
Treasury stock at cost, 15,405,599 and 15,036,843 shares as of September 30, 2024 and December 31, 2023, respectively		(156.6)		(154.9)
Total stockholders’ equity		216.6		258.2
Total liabilities and stockholders’ equity	$	1,494.1	$	1,514.7

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

1

WIDEOPENWEST, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(unaudited)

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions, except per share and share data)
Revenue	$	158.0	$	173.1	$	478.3	$	517.9
Costs and expenses:
Operating (excluding depreciation and amortization)		62.6		75.6		194.7		229.3
Selling, general and administrative		37.9		37.5		112.1		166.6
Depreciation and amortization		55.2		49.4		160.3		141.6
Impairment losses on intangibles		—		131.7		—		259.8
		155.7		294.2		467.1		797.3
Income (loss) from operations		2.3		(121.1)		11.2		(279.4)
Other income (expense):
Interest expense		(31.6)		(18.9)		(70.4)		(51.1)
Other income, net		0.4		(0.1)		0.9		1.9
Loss before provision for income tax		(28.9)		(140.1)		(58.3)		(328.6)
Income tax benefit		6.5		35.6		10.1		84.4
Net loss	$	(22.4)	$	(104.5)	$	(48.2)	$	(244.2)
Basic and diluted loss per common share
Basic	$	(0.27)	$	(1.29)	$	(0.59)	$	(2.99)
Diluted	$	(0.27)	$	(1.29)	$	(0.59)	$	(2.99)
Weighted-average common shares outstanding
Basic		82,053,403		80,888,537		81,782,166		81,797,740
Diluted		82,053,403		80,888,537		81,782,166		81,797,740

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

2

WIDEOPENWEST, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(unaudited)

								Retained
		Common		Treasury		Additional		Earnings		Total
	Common	Stock		Stock at		Paid-in		(Accumulated		Stockholders'
	Stock	Par Value		Cost		Capital		Deficit)		Equity
	(in millions, except share data)
Balances at January 1, 2024	83,557,786	$	1.0	$	(154.9)	$	391.8	$	20.3	$	258.2
Stock-based compensation	—		—		—		3.0		—		3.0
Issuance of restricted stock, net	111,431		—		—		—		—		—
Purchase of shares	(339,891)		—		(1.6)		—		—		(1.6)
Net loss	—		—		—		—		(15.0)		(15.0)
Balances at March 31, 2024(1)	83,329,326	$	1.0	$	(156.5)	$	394.8	$	5.3	$	244.6
Stock-based compensation	—		—		—		2.9		—		2.9
Issuance of restricted stock, net	1,449,131		—		—		—		—		—
Purchase of shares	(21,317)		—		(0.1)		—		—		(0.1)
Net loss	—		—		—		—		(10.8)		(10.8)
Balances at June 30, 2024(1)	84,757,140	$	1.0	$	(156.6)	$	397.7	$	(5.5)	$	236.6
Stock-based compensation	—		—		—		2.4		—		2.4
Issuance of restricted stock, net	9,420		—		—		—		—		—
Purchase of shares	(7,548)		—		—		—		—		—
Net loss	—		—		—		—		(22.4)		(22.4)
Balances at September 30, 2024(1)	84,759,012	$	1.0	$	(156.6)	$	400.1	$	(27.9)	$	216.6

(1) Included in outstanding shares as of March 31, 2024, June 30, 2024 and September 30, 2024 are 1,482,690, 2,726,560, and 2,692,141, respectively, of non-vested shares of restricted stock awards granted to employees and directors.

		Common		Treasury		Additional				Total
	Common	Stock		Stock at		Paid-in		Retained		Stockholders'
	Stock	Par Value		Cost		Capital		Earnings		Equity
	(in millions, except share data)
Balances at January 1, 2023	86,417,733	$	1.0	$	(108.6)	$	374.7	$	308.0	$	575.1
Stock-based compensation	—		—		—		5.6		—		5.6
Issuance of restricted stock, net	1,783,965		—		—		—		—		—
Purchase of shares	(2,642,178)		—		(28.4)		—		—		(28.4)
Net loss	—		—		—		—		(38.0)		(38.0)
Balances at March 31, 2023(1)	85,559,520	$	1.0	$	(137.0)	$	380.3	$	270.0	$	514.3
Stock-based compensation	—		—		—		5.1		—		5.1
Issuance of restricted stock, net	(8,493)		—		—		—		—		—
Purchase of shares	(1,866,046)		—		(17.5)		—		—		(17.5)
Net loss	—		—		—		—		(101.7)		(101.7)
Balances at June 30, 2023(1)	83,684,981	$	1.0	$	(154.5)	$	385.4	$	168.3	$	400.2
Stock-based compensation	—		—		—		3.5		—		3.5
Issuance of restricted stock, net	(17,071)		—		—		—		—		—
Purchase of shares	(35,647)		—		(0.2)		—		—		(0.2)
Net loss	—		—		—		—		(104.5)		(104.5)
Balances at September 30, 2023(1)	83,632,263	$	1.0	$	(154.7)	$	388.9	$	63.8	$	299.0

(1) Included in outstanding shares as of March 31, 2023, June 30, 2023 and September 30, 2023 are 3,057,037, 2,847,006 and 2,699,299, respectively, of non-vested shares of restricted stock awards granted to employees and directors.

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

3

WIDEOPENWEST, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(unaudited)

	Nine Months Ended
	September 30,
	2024		2023
	(in millions)
Cash flows from operating activities:
Net loss	$	(48.2)	$	(244.2)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization		158.0		141.3
Deferred income taxes		(23.1)		(86.7)
Provision for doubtful accounts		7.3		8.5
Loss on sale of operating assets, net		2.3		0.3
Amortization of debt issuance costs and discount		1.3		1.3
Change in fair value of derivative instruments		10.9		—
Impairment losses on intangibles		—		259.8
Non-cash compensation		8.3		13.9
Other non-cash items		(0.2)		0.1
Changes in operating assets and liabilities:
Receivables and other operating assets		4.4		(16.7)
Payables and accruals		11.8		12.8
Net cash provided by operating activities	$	132.8	$	90.4
Cash flows from investing activities:
Capital expenditures	$	(164.1)	$	(188.3)
Other investing activities		0.2		0.2
Net cash used in investing activities	$	(163.9)	$	(188.1)
Cash flows from financing activities:
Proceeds from issuance of long-term debt	$	44.0	$	160.0
Payments on long-term debt and finance lease obligations		(14.9)		(24.5)
Reimbursement of finance lease payments		1.7		—
Purchase of shares		(1.5)		(46.2)
Net cash provided by financing activities	$	29.3	$	89.3
Decrease in cash and cash equivalents		(1.8)		(8.4)
Cash and cash equivalents, beginning of period		23.4		31.0
Cash and cash equivalents, end of period	$	21.6	$	22.6
Supplemental disclosures of cash flow information:
Cash paid during the periods for interest, net	$	61.0	$	48.5
Cash received during the periods for interest rate swap	$	2.9	$	—
Cash paid during the periods for income taxes	$	0.9	$	10.9
Cash received during the periods for refunds of income taxes	$	0.3	$	4.9
Non-cash operating activities:
Operating lease additions	$	3.2	$	8.0
Non-cash investing and financing activities:
Finance lease additions	$	8.1	$	9.6
Excise tax payable	$	0.2	$	—
Capital expenditures within accounts payable and accruals	$	25.7	$	36.2

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

4

WIDEOPENWEST, INC. AND SUBSIDIARIES

NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

FOR THE THREE AND NINE MONTHS ENDED SEPTEMBER 30, 2024

(unaudited)

Note 1. General Information

WideOpenWest, Inc. (“WOW” or the “Company”) is one of the nation’s leading broadband providers offering an expansive portfolio of advanced services, including high-speed data (“HSD”), cable television (“Video”), and digital telephony (“Telephony”) services to residential and business customers. The Company serves customers in 16 markets in the United States which consist of Detroit and Lansing, Michigan; Augusta, Columbus, Newnan and West Point, Georgia; Charleston and Greenville County, South Carolina; Dothan, Auburn, Huntsville and Montgomery, Alabama; Knoxville, Tennessee; and Panama City, Pinellas County and Seminole County, Florida.

The Company’s operations are managed and reported to its Chief Executive Officer (“CEO”), the Company’s chief operating decision maker, on a consolidated basis. The CEO assesses performance and allocates resources based on the consolidated results of operations. Under this organizational and reporting structure, the Company operates as one reportable segment.

Note 2. Summary of Significant Accounting Policies

Principles of Consolidation and Basis of Presentation

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) and with the instructions to Form 10-Q and Article 10 of Regulation S-X for interim financial information. Certain information and footnote disclosures normally included in financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to rules and regulations of the Securities and Exchange Commission (“SEC”); however, in the opinion of management, the disclosures made are adequate to ensure the information presented is not misleading. The year-end consolidated balance sheet was derived from audited financial statements.

In the opinion of management, all normally recurring adjustments considered necessary for the fair presentation of the financial statements have been included, and the financial statements present fairly the financial position and results of operations for the interim periods presented. The results of operations for any interim period are not necessarily indicative of results expected for the full year or any future period. These unaudited condensed consolidated financial statements should be read in conjunction with the 2023 Annual Report on Form 10-K filed with the SEC on March 13, 2024, as amended by Amendment No. 1 to the 2023 Annual Report on Form 10-K/A  filed with the SEC on September 4, 2024.

All significant intercompany accounts and transactions have been eliminated in consolidation.

Use of Estimates

The preparation of financial statements in accordance with GAAP requires management to make assumptions and estimates that affect the reported amounts and disclosures of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts and disclosures of revenues and expenses during the reporting period. The Company bases its estimates on historical experience and on various other assumptions that it believes are reasonable under the circumstances. To the extent there are differences between those estimates and actual results, the unaudited condensed consolidated financial statements may be materially affected.

5

Recently Issued Accounting Standards

ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures

In November 2023, Financial Accounting Standards Board (“FASB”) issued Accounting Standard Update (“ASU”) 2023-07, Segment Reporting (Topic 280), Improvement to Reportable Segment Disclosures.  ASU 2023-07 will require public business entities (“PBEs”)  to disclose, on an annual and interim basis, significant segment expenses provided to the chief operating decision maker (“CODM”) including a profit and loss; an amount for other segment items by reportable segment, including  a description of composition; annual disclosures about a reportable segment’s profit or loss; if a CODM uses more than one measure of a segment’s profit or loss the PBE may report one or more of those additional measures; and requires that a PBE disclose the title and position of the CODM. The updated disclosure requirements are to be adopted for annual periods beginning after December 15, 2023, and interim periods beginning after December 15, 2024.  The Company does not anticipate adoption will have a material impact on the financial position, results of operations, cash flows or disclosures.

ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures

In October 2023, FASB issued Accounting Standard Update (“ASU”) 2023-09, Income Taxes (Topic 740), Improvement to Income Tax Disclosures.  ASU 2023-09 will require all entities to disclose more detailed information in their reconciliation of their statutory tax rate to their effective tax rate. This requires PBEs to include incremental detail in a numerical, tabular format, while all other entities will do so through enhanced qualitative disclosures. The ASU also requires entities to disclose more detailed information about income taxes paid, including by jurisdiction; pretax income (or loss) from continuing operations; and income tax expense (or benefit). The updated disclosure requirements are to be adopted for annual periods beginning after December 15, 2024.  The Company expects the adoption of the standard to result in additional disaggregation in the income tax footnote disclosures but does not anticipate adoption will have a material impact on its financial position, results of operations or cash flows.

Note 3. Revenue from Contracts with Customers

Revenue by Service Offering

The following table presents revenue by service offering:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Residential subscription
HSD	$	87.5	$	90.8	$	260.1	$	265.6
Video		25.5		36.1		83.1		114.0
Telephony		4.4		5.2		13.7		16.3
Total residential subscription(2)	$	117.4	$	132.1	$	356.9	$	395.9
Business subscription
HSD	$	20.0	$	19.0	$	58.6	$	56.1
Video		2.5		2.8		7.5		8.6
Telephony		6.1		6.4		18.5		19.5
Total business subscription	$	28.6	$	28.2	$	84.6	$	84.2
Total subscription services revenue		146.0		160.3		441.5		480.1
Other business services revenue(1)		4.5		5.4		14.8		15.7
Other revenue		7.5		7.4		22.0		22.1
Total revenue	$	158.0	$	173.1	$	478.3	$	517.9

(1) Includes wholesale and colocation lease revenue of $4.4 million and $5.0 million for the three months ended September 30, 2024 and 2023, respectively and $14.1 million and $14.6 million for the nine months ended September 30, 2024 and 2023, respectively.

(2) Includes $0.6 million of customer credits for the markets impacted by Hurricane Helene during the three and nine months ended September 30, 2024.

6

Promotional Costs

The following table summarizes the activity of promotional costs:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Balance at beginning of period	$	19.7	$	18.6	$	20.4	$	18.0
Deferral		0.4		2.6		4.3		6.6
Amortization		(2.2)		(1.8)		(6.8)		(5.2)
Balance at end of period	$	17.9	$	19.4	$	17.9	$	19.4

The following table presents the current and non-current portion of promotional costs for the periods presented:

	September 30,  2024		December 31, 2023
	(in millions)
Current promotional costs	$	8.2	$	8.0
Non-current promotional costs		9.7		12.4
Total promotional costs	$	17.9	$	20.4

Costs of Obtaining Contracts with Customers

The following table summarizes the activity of costs of obtaining contracts with customers:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Balance at beginning of period	$	43.2	$	40.8	$	42.4	$	39.5
Deferral		4.1		4.8		13.3		14.1
Amortization		(4.3)		(4.1)		(12.7)		(12.1)
Balance at end of period	$	43.0	$	41.5	$	43.0	$	41.5

The following table presents the current and non-current portion of costs of obtaining contracts with customers as of the end of the corresponding periods:

	September 30,  2024		December 31, 2023
	(in millions)
Current costs of obtaining contracts with customers	$	16.9	$	16.5
Non-current costs of obtaining contracts with customers		26.1		25.9
Total costs of obtaining contracts with customers	$	43.0	$	42.4

The current portion and the non-current portion of promotional costs and costs of obtaining contracts with customers are included in prepaid expenses and other and other non-current assets, respectively, in the Company’s unaudited condensed consolidated balance sheets. Amortization of promotional costs related to customers is offset in revenue.  Amortization of costs of obtaining contracts with customers is included in selling, general and administrative expense in the Company’s unaudited condensed consolidated statements of operations.

7

Contract Liabilities

The following table summarizes the activity of current and non-current contract liabilities:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Balance at beginning of period	$	2.4	$	2.5	$	2.5	$	2.7
Deferral		2.7		2.8		7.8		8.0
Revenue recognized		(2.7)		(2.8)		(7.9)		(8.2)
Balance at end of period	$	2.4	$	2.5	$	2.4	$	2.5

The following table presents the current and non-current portion of contract liabilities as of the end of the corresponding periods:

	September 30,  2024		December 31, 2023
	(in millions)
Current contract liabilities	$	2.1	$	2.2
Non-current contract liabilities		0.3		0.3
Total contract liabilities	$	2.4	$	2.5

The current portion and the non-current portion of contract liabilities are included in the current portion of unearned service revenue and other non-current liabilities, respectively, in the Company’s unaudited condensed consolidated balance sheets.

Unsatisfied Performance Obligations

Revenue from month-to-month residential subscription service contracts has historically represented a significant portion of the Company’s revenue and the Company expects that this will continue to be the case in future periods.  All residential subscription service performance obligations will be satisfied within one year.

A summary of expected business subscription and other business services revenue to be recognized in future periods related to performance obligations which have not been satisfied or are partially unsatisfied as of September 30, 2024 is set forth in the table below:

	2024		2025		2026		Thereafter		Total
	(in millions)
Subscription services	$	16.4	$	45.6	$	23.0	$	12.3	$	97.3
Other business services		0.7		1.9		1.0		0.4		4.0
Total expected revenue	$	17.1	$	47.5	$	24.0	$	12.7	$	101.3

Provision for Doubtful Accounts

The provision for doubtful accounts and the allowance for doubtful accounts are based on the aging of the individual receivables, historical trends and current and anticipated future economic conditions. The Company manages credit risk by disconnecting services to customers who are delinquent, generally after 100 days of delinquency. The individual receivables are written-off after all reasonable efforts to collect the funds have been made. Actual write-offs may differ from the amounts reserved.

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The following table presents the change in the allowance for doubtful accounts for trade accounts receivable:

	Three months ended					Nine months ended
	September 30,					September 30,
	2024		2023		2024		2023
	(in millions)
Accounts receivable - trade	$	37.6	$	47.2	$	37.6	$	47.2
Allowance for doubtful accounts:
Balance at beginning of period	$	5.5	$	5.9	$	6.7	$	4.3
Provision charged to expense		2.5		3.0		7.3		8.5
Accounts written off, net of recoveries		(4.4)		(2.2)		(10.4)		(6.1)
Balance at end of period	$	3.6	$	6.7	$	3.6	$	6.7
Accounts receivable - trade, net of allowance for doubtful accounts	$	34.0	$	40.5	$	34.0	$	40.5

Note 4. Plant, Property and Equipment, Net

Plant, property and equipment consists of the following:

	September 30,		December 31,
	2024		2023
	(in millions)
Distribution facilities	$	1,628.3	$	1,510.6
Head-end equipment		297.5		296.5
Customer premise equipment		274.6		274.9
Computer equipment and software		196.0		182.0
Telephony infrastructure		48.0		48.0
Buildings and leasehold improvements		34.1		33.4
Vehicles		30.0		28.1
Office and technical equipment		19.2		19.1
Land		4.4		4.4
Construction in progress (including material inventory and other)		61.9		76.6
Total property, plant and equipment		2,594.0		2,473.6
Less accumulated depreciation		(1,770.2)		(1,643.2)
	$	823.8	$	830.4

Depreciation expense for the three months ended September 30, 2024 and 2023 was $52.5 million and $48.9 million, respectively. Included in depreciation and amortization expense in the unaudited condensed consolidated statement of operations for the three months ended September 30, 2024 and 2023 were net losses on sales of operating assets of $2.6 million and $0.4 million, respectively.

Depreciation expense for the nine months ended September 30, 2024 and 2023 was $157.7 million and $141.1 million, respectively. Included in depreciation and amortization expense in the unaudited condensed consolidated statement of operations for the nine months ended September 30, 2024 and 2023 were net losses on sales of operating assets of $2.3 million and $0.3 million, respectively.

In late September 2024, the Company incurred damage to its network infrastructure in several southeastern markets as a result of Hurricane Helene. The Company recorded a $2.4 million loss related to the estimated write-down of damaged fixed assets at September 30, 2024 as a result of the storm.  The Company continues to evaluate the impact of this storm and the amount recorded could change.

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Note 5. Franchising Operating Rights and Goodwill

Changes in the carrying amounts of the Company’s franchise operating rights and goodwill during the three and nine months ended September 30, 2024 and 2023 are set forth below:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Franchise Operating Rights
Balance at beginning of period	$	278.3	$	457.0	$	278.3	$	585.1
Impairment charge		—		(131.7)		—		(259.8)
Balance at end of period	$	278.3	$	325.3	$	278.3	$	325.3
Goodwill
Balance at beginning of period	$	225.1	$	225.1	$	225.1	$	225.1
Impairment charge		—		—		—		—
Balance at end of period	$	225.1	$	225.1	$	225.1	$	225.1

Due to the decline in the Company’s projected cash flows, combined with a reduction in stock price, which represented a triggering event during the three months ended September 30, 2023, the Company performed an interim impairment analysis of its franchise operating rights and goodwill.  The Company did not identify a triggering event for the three and nine months ended September 30, 2024 and as such, an interim impairment analysis was not necessary.  During the three months ended June 30, 2023, the Company had a triggering event that resulted in an interim impairment analysis of the franchise operating rights and goodwill which resulted in the recognition of non-cash impairment losses.  

Franchise Operating Rights

Franchise operating rights are evaluated for impairment annually by comparing the carrying value of the intangible asset to its estimated fair value, utilizing both quantitative and qualitative methods, at the lowest level of identifiable cash flows, which generally represent the markets in which the Company operates. Qualitative analysis is performed for franchise assets in the event the previous analysis indicates that there is a significant margin between the estimated fair value of franchise operating rights and the carrying value of those rights, and that it is more likely than not that the estimated fair value equals or exceeds its carrying value.

For any interim impairment analysis, all franchise operating rights were evaluated using quantitative analysis. The Company calculates the estimated fair value of franchise operating rights using the multi-period excess earnings method, an income approach, which calculates the estimated fair value of an intangible asset by discounting its future cash flows. The estimated fair value is determined based on discrete discounted future cash flows attributable to each franchise operating right intangible asset using assumptions consistent with internal forecasts. Assumptions key in estimating fair value under this method include, but are not limited to, revenue and subscriber growth rates (less anticipated customer churn), operating expenditures, capital expenditures (including any build out), market share achieved or market multiples, contributory asset charge rates, tax rates and a discount rate. The discount rate used in the model represents a weighted average cost of capital and the perceived risk associated with an intangible asset such as the Company’s franchise operating rights. If the fair value of the franchise operating right asset is less than its carrying value, the Company recognizes an impairment charge for the difference between the fair value and the carrying value of the asset.

As a result of the interim impairment analysis performed during the three months ended September 30, 2023, the estimated fair value of certain franchise operating right assets was determined to be below the carrying value, which resulted in the recognition of non-cash impairment losses.  The Company also performed an interim impairment analysis for the three months ended June 30, 2023, which resulted in the recognition of non-cash impairment losses.

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The table below outlines the impairment charges recognized in each market for the periods presented:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Columbus, GA	$	—	$	35.4	$	—	$	39.1
Huntsville, AL		—		21.5		—		81.5
Augusta, GA		—		20.5		—		44.9
Montgomery, AL		—		20.0		—		33.0
Charleston, SC		—		12.5		—		12.5
Panama City, FL		—		9.5		—		23.0
Valley, AL		—		6.5		—		10.5
Knoxville, TN		—		5.8		—		5.8
Newnan, GA		—		—		—		9.5
Total	$	—	$	131.7	$	—	$	259.8

The primary driver of the impairment charges was a decline in the estimated fair market value of indefinite-lived intangible assets in certain markets. The decline is primarily due to declining cash flows, which results in an increase in the discount rate used to estimate fair value, with the decline in the Company’s common stock price. The impairment charges do not have an impact on the Company’s intent and/or ability to renew or extend existing franchise operating rights.

Goodwill

For the interim impairment analysis, the Company quantitatively evaluated goodwill at the consolidated reporting unit level. The Company determined the estimated fair value utilizing a market approach that incorporated the approximate market capitalization as of the interim testing date, increased by the quoted market price of the Company’s debt and adjusted for a control premium.

Based on the interim analysis, for the three months ended September 30, 2023, the estimated fair value of goodwill exceeded the carrying value, as such, no impairment charge related to goodwill was recognized during the three and nine months ended September 30, 2023.  There were no triggering events identified during the three and nine months ended September 30, 2024 resulting in no need to perform an interim impairment analysis.

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Note 6. Accrued Liabilities and Other

Accrued liabilities and other consists of the following:

	September 30,		December 31,
	2024		2023
	(in millions)
Payroll and employee benefits	$	25.6	$	15.5
Property, income, sales and use taxes		9.5		1.5
Programming costs		9.3		11.4
Other accrued liabilities		7.2		6.8
Patent litigation settlement		5.9		10.0
Employee severance		5.6		5.4
Professional fees		4.2		2.1
Franchise and revenue sharing fees		3.8		4.9
Utility pole costs		3.0		2.4
Fair value of interest rate swap		2.5		—
	$	76.6	$	60.0

Note 7. Long-Term Debt and Finance Leases

The following table summarizes the Company’s long-term debt and finance leases:

							December 31,
	September 30, 2024						2023
	Available
	borrowing		Effective		Outstanding		Outstanding
	capacity		interest rate(1)		balance		balance
	(in millions)
Long-term debt:
Term B Loans, net(2)	$	—	7.60	%	$	706.4	$	711.3
Revolving Credit Facility(3)		0.4	7.69	%		245.0		201.0
Total long-term debt	$	0.4				951.4		912.3
Other Financing						1.1		1.4
Finance lease obligations						23.6		24.6
Total long-term debt, finance lease obligations and other						976.1		938.3
Debt issuance costs, net(4)						(3.1)		(3.8)
Sub-total						973.0		934.5
Less current portion						(17.9)		(18.8)
Long-term portion					$	955.1	$	915.7

(1) Represents the effective interest rate in effect for all borrowings outstanding as of September 30, 2024 pursuant to each debt instrument including the applicable margin.

(2) At September 30, 2024 and December 31, 2023 includes $3.5 million and $4.1 million of net unamortized discounts, respectively.

(3) Available borrowing capacity at September 30, 2024 represents $250.0 million of total availability less borrowings of $245.0 million on the Revolving Credit Facility and outstanding letters of credit of $4.6 million. Letters of credit are used in the ordinary course of business and are released when the respective contractual obligations have been fulfilled by the Company.

(4) At September 30, 2024 and December 31, 2023 debt issuance costs include $2.5 million and $3.0 million related to Term B Loans and $0.6 million and $0.8 million related to the Revolving Credit Facility, respectively.

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Credit Agreement

On December 20, 2021, the Company entered into a secured credit agreement with Morgan Stanley Senior Funding, Inc., as administrative agent, collateral agent and issuing bank (the “Credit Agreement”). The Credit Agreement consists of (i) a Senior Secured Term B Loan in an aggregate principal amount of $730.0 million (“Term B Loan”) and (ii) a $250.0 million revolving credit commitment (“Revolving Credit Facility” together with the Term B Loan, the “Senior Secured Credit Facility”). The Term B Loan matures in December 2028 and bears interest at a rate equal to the Secured Overnight Financing Rate (“SOFR”) plus 3.00%, subject to a 50 basis point floor, and the revolving credit commitment bears interest at a rate equal to SOFR plus 2.75%, subject to a 50 basis point commitment fee rate for unused commitments, and matures in December 2026. The Term B Loans and Revolving Credit Facility are secured on a first-priority basis by a lien on substantially all of the Company’s assets, subject to certain exceptions and permitted liens.

As of September 30, 2024, the Company was in compliance with all debt covenants.

Note 8. Stock-Based Compensation

The Company’s stock incentive plan, the 2017 Omnibus Incentive Plan, provides for grants of stock options, restricted stock and performance awards. The Company’s directors, officers and other employees and persons who engage in services for the Company are eligible for grants under the plan. The stock incentive plan has authorized 18,424,128 shares of the Company’s common stock to be available for issuance, subject to adjustment in the event of a reorganization, stock split, merger or similar change in the Company’s corporate structure or the outstanding shares of common stock.

Restricted stock awards generally vest ratably over a four year period based on the date of grant. For restricted stock awards that contain only service conditions for vesting, the Company calculates the award fair value based on the closing stock price on the accounting grant date.

The Company recorded $2.4 million and $3.5 million of total non-cash compensation expense for the three months ended September 30, 2024 and 2023, respectively, and recorded $8.3 million and $13.9 million for the nine months ended September 30, 2024 and 2023, respectively. Certain awards were modified during the year ended December 31, 2021 and were classified as liabilities. During the nine months ended September 30, 2023, the remainder of these liability-based awards were settled with shares of restricted stock for approximately $0.3 million.

The following table presents the changes in restricted stock activity during the nine months ended September 30, 2024 and 2023:

	September 30,	September 30,
	2024	2023
	(shares)
Outstanding, beginning of period	2,451,026	3,223,995
Granted	1,766,386	2,075,854
Vested	(1,328,867)	(2,283,097)
Forfeited	(196,404)	(317,453)
Outstanding, end of period(1)	2,692,141	2,699,299

(1) The total outstanding non-vested shares of restricted stock awards granted to employees and directors are included in total outstanding shares for the periods presented.

Performance Shares

The Company began issuing performance shares to certain executives in 2020. Each performance share grant has a performance period of three years and is based on the Company’s achievement level relative to: 50% based upon the Company’s Total Shareholder Return (“TSR”) related to the TSRs of the Company’s peer group and 50% based on the Company’s three-year cumulative EBITDA metric.  

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The performance shares based on three-year cumulative EBITDA have a performance condition. The probability of achieving the performance condition is assessed at each reporting period. If it is deemed probable that the performance condition will be met, compensation cost will be recognized based on the closing price per share of the Company's common stock on the date of the grant multiplied by the number of awards expected to be earned. If it is deemed that it is not probable that the performance condition will be met, the Company will discontinue the recognition of compensation cost and any compensation cost previously recorded will be reversed.  As of September 30, 2024, the Company determined that it was not probable that the performance condition based on three-year cumulative EBITDA would be met for the performance shares issued in 2022 and 2023.

Note 9. Equity

On October 4, 2022, the Company’s Board of Directors authorized the Company to repurchase up to $50.0 million of its outstanding common stock. The Company completed the Share Repurchase Program in June 2023 with approximately 4.9 million shares purchased for $50.4 million (including commissions).

The following table summarizes the Company’s purchases of WOW common stock during the three and nine months ended September 30, 2024 and 2023, respectively. These shares are reflected as treasury stock in the Company’s unaudited condensed consolidated balance sheets.

	Three months ended		Nine months ended
	September 30,		September 30,
	2024	2023	2024	2023
	(shares)
Share buybacks	—	—	—	3,751,803
Income tax withholding(1)	7,548	35,647	368,756	792,068
	7,548	35,647	368,756	4,543,871

(1) Generally, the company withholds shares to cover the income tax withholdings of the employee upon vesting. These shares are not part of the Board of Directors approved Share Repurchase Program.

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Note 10. Earnings per Common Share

Basic earnings or loss per share attributable to the Company’s common stockholders is computed by dividing net income or loss attributable to common stockholders by the weighted average number of common shares outstanding for the period. Diluted earnings or loss per share attributable to common stockholders presents the dilutive effect, if any, on a per share basis of potential common shares (such as restricted stock units) as if they had been vested or converted during the periods presented.  No such items were included in the computation of diluted loss or earnings per share for the three and nine months ended September 30, 2024 and 2023 because the Company incurred a net loss and the effect of inclusion would have been anti-dilutive.

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions, except share data)
Net loss	$	(22.4)	$	(104.5)	$	(48.2)	$	(244.2)
Basic weighted-average shares		82,053,403		80,888,537		81,782,166		81,797,740
Effect of dilutive securities:
Restricted stock awards		—		—		—		—
Diluted weighted-average shares		82,053,403		80,888,537		81,782,166		81,797,740
Basic and diluted loss per common share
Basic	$	(0.27)	$	(1.29)	$	(0.59)	$	(2.99)
Diluted	$	(0.27)	$	(1.29)	$	(0.59)	$	(2.99)

Note 11. Fair Value Measurements

The fair values of cash and cash equivalents, receivables and trade payables approximate their carrying values due to the short-term nature of these instruments. For assets and liabilities of a long-term nature, the Company determines fair value based on the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants. Market or observable inputs are the preferred source of values, followed by unobservable inputs or assumptions based on hypothetical transactions in the absence of market inputs. The Company applies the following hierarchy in determining fair value:

● Level 1, defined as observable inputs being quoted prices in active markets for identical assets;

● Level 2, defined as observable inputs other than quoted prices included in Level 1, including quoted prices for similar assets and liabilities in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations in which significant inputs and significant value drivers are observable in active markets; and

● Level 3, defined as values determined using models that utilize significant unobservable inputs for which little or no market data exists, discounted cash flow methodologies or similar techniques, or other determinations requiring significant management judgment or estimation.

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During the first quarter of 2024, the Company entered into five interest rate swap arrangements.  The Company’s derivative instruments are accounted for at fair value on a recurring basis and classified within Level 2 of the valuation hierarchy.  The following table reflects the Company’s financial assets and liabilities measured at fair value as of September 30, 2024.

	Level 1		Level 2		Level 3		Total
	(in millions)
Financial Assets
Interest rate swaps (1)	$	—	$	—	$	—	$	—
Total	$	—	$	—	$	—	$	—
Financial Liabilities
Interest rate swaps (1)	$	—	$	10.9	$	—	$	10.9
Long-term debt, net (2)		—		592.8		—		592.8
Total	$	—	$	603.7	$	—	$	603.7

(1) Measured as the present value of all expected future cash flows based on the SOFR-based swap yield curves as of September 30, 2024. The present value calculation uses discount rates that have been adjusted to reflect the credit quality of the Company and its counterparties.

(2) Measured based on dealer quotes considering current market rates for the Company’s credit facility. The ratio of the Company’s aggregate debt balance has trended from quoted market prices in active markets to quoted prices in non-active markets. Debt fair value does not include debt issuance costs and discount.

There were no transfers into or out of Level 1, 2 or 3 during the periods ended September 30, 2024 and December 31, 2023.

The Company’s nonfinancial assets such as franchise operating rights, property, plant, and equipment, and other intangible assets are not measured at fair value on a recurring basis; however, they are subject to fair value adjustments in certain circumstances, such as when there is evidence that an impairment may exist.  When such impairments are recorded, fair values are generally classified within Level 3 of the valuation hierarchy.

Note 12. Derivative Instruments

The Company is exposed to certain risks during the normal course of its business arising from adverse changes in interest rates. The Company selectively uses derivative financial instruments (“derivatives”), including interest rate swaps, to manage interest rate risk. The Company does not hold or issue derivative instruments for speculative purposes. Fluctuations in interest rates can be volatile, and the Company’s risk management activities do not totally eliminate these risks. Consequently, these fluctuations could have a significant effect on the Company’s financial results.

The Company’s exposure to interest rate risk results primarily from its variable rate borrowings. At various points during the first quarter of 2024, the Company entered into five separate pay-fixed interest rate swap agreements for a notional amount of $100.0 million each.  The company elected not to use hedge accounting treatment for these instruments.

As of September 30, 2024, the Company is the fixed rate payor on five interest rate swap contracts that effectively fix the SOFR-based index used to determine the interest rates charged on a portion of the Company’s total long-term debt of $954.9 million, not including unamortized debt issuance costs and discount. These contracts fix the Company’s term loan variable rate exposure at an average of 4.3% and have expiration dates of February and March 2027. The Company accounts for each agreement on a fair value basis at each reporting period.  

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The following table summarizes the notional amounts and fair values of the Company’s outstanding derivatives by risk category and instrument type within the unaudited condensed consolidated balance sheet as of September 30, 2024. The Company did not have any derivative instruments as of December 31, 2023.

			Fair Value		Fair Value
			Accrued		Other
	Notional		Liablities		Non-current
	Amount		and Other		Liabilities
Derivatives Instruments	(in millions)
Interest rate swap contracts as of September 30, 2024	$	500.0	$	2.5	$	8.4

The Company recognized the change in fair value of $11.6 million, offset by cash receipts of $1.3 million, in interest expense in the condensed consolidated income statement related to these agreements for the three months ended September 30, 2024.

The Company recognized the change in fair value of $10.9 million, offset by cash receipts of $2.9 million, in interest expense in the condensed consolidated income statement related to these agreements for the nine months ended September 30, 2024.  The Company did not participate in any derivative instrument agreements during the three and nine months ended September 30, 2023.

See additional disclosure information related to these derivative instruments in Note 11 – Fair Value Measurements.  

Note 13. Income Taxes

The Company accounts for income taxes under the asset and liability method. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statement and tax basis of assets and liabilities using enacted tax rates in effect for the year in which the difference is expected to reverse. Additionally, the impact on deferred tax assets and liabilities of changes in tax rates is reflected in the financial statements in the period that includes the date of enactment.

The Company reported income tax benefit of $6.5 million and $35.6 million for the three months ended September 30, 2024 and 2023, respectively, and income tax benefit of $10.1 million and $84.4 million for the nine months ended September 30, 2024 and 2023, respectively.

Note 14. Commitments and Contingencies

On March 7, 2018, Sprint Communications Company LP (“Sprint”) filed a complaint in the U.S. District Court for the District of Delaware alleging that the Company infringed a set of patents directed to the provision of Voice over Internet Protocol services.  This lawsuit was part of a larger, decade long patent enforcement campaign by Sprint aimed at numerous service providers in the broadband and telecommunications industry.  In April 2023, prior to the commencement of the Company’s jury trial on April 24, 2023, the Company and Sprint entered into settlement discussions and also conducted a formal mediation.  Those discussions culminated in a negotiated resolution of the pending litigation, for which the parties executed a binding term sheet on April 19, 2023, and a Confidential Settlement and License Agreement on April 28, 2023.  The terms of the settlement are confidential, but the agreement does obligate the Company to make payments to Sprint over the course of three years in exchange for a full release of all liability.  

The Company continues to pursue funding contributions for that settlement from third parties implicated by Sprint’s claims and the Company’s defense, including indemnification claims against the Company’s various affected equipment providers. As a result of the settlement, the Company accrued $46.8 million as of March 31, 2023, and the associated expense is included in selling, general and administrative expenses.  The Company does not believe that the settlement will have a material impact on the Company’s capital expenditures.  As of September 30, 2024 the Company had a remaining  accrual of  $10.7 million.

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The Company is also party to various legal proceedings (including individual, class and putative class actions) arising in the normal course of its business covering a wide range of matters and types of claims including, but not limited to, general contracts, billing disputes, rights of access, programming, taxes, fees and surcharges, consumer protection, trademark and patent infringement, employment, regulatory, tort, claims of competitors and disputes with other carriers.

In accordance with GAAP, the Company accrues an expense for pending litigation when it determines that an unfavorable outcome is probable and the amount of the loss can be reasonably estimated. Legal defense costs are expensed as incurred. None of the Company’s existing accruals for pending matters are material. The Company consistently monitors its pending litigation for the purpose of adjusting its accruals and revising its disclosures accordingly, in accordance with GAAP, when required. However, litigation is subject to uncertainty, and the outcome of any particular matter is not predictable. The Company will vigorously defend its interests in pending litigation, and the Company believes that the ultimate resolution of all such matters, after considering insurance coverage or other indemnities to which it is entitled, will not have a material adverse effect on its consolidated financial position, results of operations, or cash flows.

Note 15. Subsequent Events

Hurricane Milton

On October 10, 2024, the Company’s network infrastructure in its Florida markets was impacted by Hurricane Milton. The Company has assessed the damage in the impacted areas and does not believe this will have a material impact on the financial statements. The services to the impacted areas have been restored to approximately 96% of customers.

Priority Credit Agreement

On October 11, 2024, the Company entered into a new super-priority credit agreement with existing lenders and Wilmington Savings Fund Society, FSB, as administrative agent and collateral agent (the “Priority Credit Agreement”). The Priority Credit Agreement provides for (i) a $200 million super-priority “first out” new money term loan (the “First Out TL”), (ii) a super-senior “second out” term loan (the “Second Out TL”) and (iii) a super-senior “second out” revolving credit facility (the “Second Out RCF” and together with the First Out TL and Second Out TL, the “Super-senior Facility”). The Super-senior Facility is guaranteed by the same guarantors and collateral package as the Company’s existing credit facility, and also contains certain collateral and guarantee enhancements.

The Super-senior Facility provides that term loan lenders under the existing Credit Agreement that fund their pro rata share of the new money First Out TL are entitled to exchange their existing term loans under the existing Credit Agreement into the Priority Credit Agreement, with 15% of such exchanged term loans to be included at par in the First Out TL (with such amounts incremental to the $200 million amount outstanding under the First Out TL) and 85% of the exchanged term loans at par into the Second Out TL. As of October 31, 2024, substantially all existing term loan lenders participated in the new money First Out TL, which resulted in an aggregate First Out TL of $306.4 million (exclusive of PIK fees) and a Second Out TL of approximately $602.7 million. In addition, to the extent that the Company’s revolving lenders under the existing Credit Facility agree to provide covenant relief with respect to the springing leverage ratio under the existing Credit Agreement, such revolving lenders are entitled to exchange their revolving commitments at par into the Second Out RCF prior to November 1, 2024.

The First Out TL matures in December 2028 (subject to a springing maturity of 91 days prior to the maturity of the revolving facility under the existing Credit Agreement) and bears interest at a rate equal to SOFR plus 7.00%. In addition, the First Out TL contains capacity for an incremental $125 million which may not be incurred prior to the first anniversary of the closing date of the Priority Credit Agreement. The Second Out TL matures in December 2028, and bears interest at a rate equal to SOFR plus 3.00%. The Second Out RCF matures in December 2026 and initially bears interest at a rate equal to SOFR plus 2.75% (subject to adjustment based on a grid). Both the First Out TL and Second Out TL require amortization payments of 1.0% per annum. The Super-senior Facility contains certain (a) restrictive covenants, including, but not limited to, restrictions on the entry into burdensome agreements, the prohibition of the incurrence of certain indebtedness, restrictions on the ability to make certain payments and to enter into certain merger, consolidation, asset sale and affiliate transactions, and (b) a springing secured net leverage ratio for the benefit only of the Second Out RCF lenders. The Priority Credit Agreement also contains representations and warranties, affirmative covenants and events of default customary for an agreement of its type. As is customary, certain events of default could result in an acceleration of the Company’s obligations under the Priority Credit Agreement.

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In connection with the foregoing, the Company (i) amended its existing Credit Agreement with the lenders and Morgan Stanley Senior Funding, Inc. to provide for certain waivers, releases and consents thereunder. Further, if the revolving lenders holding more than 50% of the outstanding revolving commitments under the existing Credit Agreement participate in the Super-senior Facility, the springing leverage covenant under the existing Credit Agreement will be eliminated. The obligations under the existing Credit Agreement are subordinated in right of payment to the obligations under the Priority Credit Agreement.

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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Overview

We are one of the nation’s leading broadband providers offering an expansive portfolio of advanced services, including high-speed data (“HSD”), cable television (“Video”), and digital telephony (“Telephony”) services to residential customers and offer a full range of products and services to business customers. Our services are delivered across 16 markets via our efficient, advanced hybrid fiber-coax (“HFC”) network. Our footprint covers certain suburban areas within the states of Alabama, Florida, Georgia, Michigan, South Carolina and Tennessee. At September 30, 2024, our broadband networks passed nearly 2.0 million homes and businesses and served approximately 490,500 customers.

Our core strategy is to provide outstanding service at affordable prices. We execute this strategy by managing our operations to focus on the customer. We believe that the customer experience should be reliable, easy and pleasantly surprising, every time. To achieve this customer experience, we operate one of the most technically advanced and high-performing networks in the industry.

We operate under a broadband first strategy. Our advanced network offers HSD speeds up to 1.2 GIG (1200 Mbps) in approximately 99% of our footprint and HSD speeds up to 5 GIG (5000 Mbps) in our Greenfield expansion markets. Led by our robust HSD offering, our products are available either as an individual service or a bundle to residential and business service customers. Based on our per subscriber economics, we believe that HSD represents the greatest opportunity to enhance profitability across our residential and business markets.

We continue to experience strong demand for our HSD service. For the three and nine months ended September 30, 2024, the average percentage of HSD only new connections was approximately 94%, a 3% increase when compared to the corresponding periods in 2023. However, there was a decline in customers purchasing higher speeds with approximately 71% of HSD only new connections purchasing 500MB or higher speeds during the three and nine months ended September 30, 2024, representing an approximate 9% decrease when compared to the corresponding periods in 2023.

WOW is continuing to focus on its greenfield expansion strategy by building out its network in locations adjacent and nonadjacent to its existing network and bringing its state-of-the-art all IP fiber technology and award-winning customer service to those markets. As of September 30, 2024, WOW launched services in the communities of Altamonte Springs, Wekiwa Springs, Casselberry, Forest City, Longwood, Sanlando Springs, Lake Mary, Winter Springs, and Sanford, Florida as well as Headland, Alabama and Mauldin, South Carolina.

Key Transactions Impacting Operating Results and Financial Condition

Hurricane Helene

In late September 2024, Hurricane Helene impacted the southeastern United States, resulting in damage to our network infrastructure and widespread power outages and service disruptions for customers in these markets.  As a result, we issued service outage credits to impacted customers totaling $0.6 million as of September 30, 2024.

For several weeks after the storm, a portion of our workforce has been dedicated to restoring services to our customers as quickly as possible. In the days since the hurricane, the Company has restored approximately 262 miles of network infrastructure and 71% of customers are back online and operational as of October 30, 2024,  The Company recorded a $2.4 million loss related to the estimated write-down of damaged fixed assets at September 30, 2024 as a result of the storm.

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Hurricane Milton

On October 10, 2024, the Company’s network infrastructure in the Company’s Florida markets were impacted by Hurricane Milton. The Company has assessed the damage in the impacted areas and does not believe this will have a material impact on the financial statements. The Company has restored approximately 35 miles of network infrastructure and 96% of customers are back online and operational as of October 30, 2024.

Priority Credit Agreement

On October 11, 2024, the Company closed on $200.0 million dollars of additional debt. See Note 15 – Subsequent Event for the discussion of the additional debt through an incremental superpriority loan.

Share Repurchase Program

On October 4, 2022, our Board of Directors authorized us to repurchase up to $50.0 million of our outstanding common stock. We completed our Share Repurchase Program in June 2023 with approximately 4.9 million shares purchased for $50.4 million (including commissions).

Critical Accounting Estimates

For a discussion of our critical accounting estimates and the means by which we develop estimates refer to “Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our 2023 Annual Report on Form 10-K. There have been no material changes from the critical estimates described in our Form 10-K.

Homes Passed and Subscribers

We report homes passed as the number of serviceable addresses, such as single residence homes, apartments and condominium units, and businesses passed by our broadband network and listed in our database. We report total subscribers as the number of subscribers who receive at least one of our HSD, Video or Telephony services, without regard to which or how many services they subscribe. We define each of the individual HSD subscribers, Video subscribers and Telephony subscribers as a revenue generating unit (“RGU”). The following table summarizes homes passed, total subscribers and total RGUs for our services as of each respective date and for comparability purposes, presents subscribers associated with the Company’s operations as of each specified date:

	Sep. 30,	Dec. 31,	Mar. 31,	Jun. 30,	Sep. 30,
	2023	2023	2024	2024	2024
Homes passed	1,905,600	1,932,200	1,948,500	1,956,700	1,952,200
Total subscribers	517,400	504,100	500,700	495,200	490,500
HSD RGUs	503,400	490,100	489,700	485,000	480,600
Video RGUs	100,800	90,800	79,300	71,600	66,300
Telephony RGUs	82,700	79,500	77,700	75,700	73,700
Total RGUs	686,900	660,400	646,700	632,300	620,600

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The following table displays the homes passed and subscribers related to the Company’s market expansion activities, which includes edge-outs and Greenfield expansion:

	Sep. 30,	Dec. 31,	Mar. 31,	Jun. 30,	Sep. 30,
	2023	2023	2024	2024	2024
Homes passed	106,700	129,600	147,700	156,600	158,300
Total subscribers	25,800	28,100	32,200	35,800	38,100
HSD RGUs	25,600	27,900	31,900	35,600	37,800
Video RGUs	7,000	7,100	7,200	7,300	7,400
Telephony RGUs	3,600	3,800	4,200	4,600	4,800
Total RGUs	36,200	38,800	43,300	47,500	50,000

While we take appropriate steps to ensure subscriber information is presented on a consistent and accurate basis at any given balance sheet date, we periodically review our policies in light of the variability we may encounter across our different markets due to the nature and pricing of products, services, and billing systems. Accordingly, we may from time to time make appropriate adjustments to our subscriber information based on such reviews.

Financial Statement Presentation

Revenue

Our operating revenue is primarily derived from monthly recurring charges for HSD, Video, Telephony and other business services to residential and business customers, in addition to other revenues.

● HSD revenue consists primarily of fixed monthly fees for data service and rental of modems.

● Video revenue consists primarily of fixed monthly fees for basic, premium and digital cable television services and rental of video converter equipment, as well as charges from optional services, such as pay-per-view, video-on-demand and other events available to the customer. The Company is required to pay certain cable franchising authorities an amount based on the percentage of gross revenue derived from video services. The Company generally passes these fees on to the customer, which are included in video revenue.

● Telephony revenue consists primarily of fixed monthly fees for local service and enhanced services, such as call waiting, voice mail and measured and flat rate long-distance service.

● Other business service revenue consists primarily of monthly recurring charges for session initiated protocol, web hosting, metro Ethernet, wireless backhaul, broadband carrier services and cloud infrastructure services provided to business customers.

● Other revenue consists primarily of revenue from line assurance warranty services provided to residential and business customers and revenue from paper statement fees, late fees and advertising placement.

Revenues attributable to monthly subscription fees charged to customers for our HSD, Video and Telephony services provided by our broadband networks were 92% and 93% of total revenue for the nine months ended September 30, 2024 and 2023, respectively. The remaining percentage of total revenue represents non-subscription revenue primarily from other business services, paper statement fees, late fees, line assurance warranty services and advertising placement.

Costs and Expenses

Our expenses primarily consist of operating, selling, general and administrative expenses, depreciation and amortization expense, and interest expense.

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Operating expenses primarily include programming costs, data costs, transport costs and network access fees related to our HSD, Video and Telephony services, hardware/software expenses, network operations and maintenance services, customer service and call center expenses, bad debt, billing and collection expenses and franchise and other regulatory fees.

Selling, general and administrative expenses primarily include salaries and benefits of corporate and field management, sales and marketing personnel, human resources and related administrative costs.

Depreciation and amortization includes depreciation of our network infrastructure, including associated equipment, hardware and software, buildings and leasehold improvements, and finance lease obligations. Amortization is recognized on other intangible assets with definite lives, primarily related to acquisitions. Depreciation and amortization expense is presented separately from operating and selling, general and administrative expenses in the accompanying unaudited condensed consolidated statements of operations.

We control our costs of operations by maintaining strict controls on expenditures. More specifically, we are focused on managing our cost structure by improving workforce productivity, increasing the effectiveness of our purchasing activities and maintaining discipline in customer acquisition. We expect programming expenses to continue to increase per Video subscriber due to a variety of factors, including increased demands by owners of some broadcast stations for carriage of other services or payments to those broadcasters for retransmission consent and annual increases imposed by programmers with additional selling power as a result of media consolidation. We have not been able to fully pass these increases on to our customers without the loss of customers, nor do we expect to be able to do so in the future.

Results of Operations

The following table summarizes our results of operations for the periods presented:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Revenue	$	158.0	$	173.1	$	478.3	$	517.9
Costs and expenses:
Operating (excluding depreciation and amortization)		62.6		75.6		194.7		229.3
Selling, general and administrative		37.9		37.5		112.1		166.6
Depreciation and amortization		55.2		49.4		160.3		141.6
Impairment losses on intangibles		—		131.7		—		259.8
		155.7		294.2		467.1		797.3
Income (loss) from operations		2.3		(121.1)		11.2		(279.4)
Other income (expense):
Interest expense		(31.6)		(18.9)		(70.4)		(51.1)
Other income, net		0.4		(0.1)		0.9		1.9
Loss before provision for income tax		(28.9)		(140.1)		(58.3)		(328.6)
Income tax benefit		6.5		35.6		10.1		84.4
Net loss	$	(22.4)	$	(104.5)	$	(48.2)	$	(244.2)

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Revenue

Total revenue for three and nine months ended September 30, 2024 decreased $15.1 million and $39.6 million, or 9% and 8%, respectively, as compared to the corresponding periods in 2023 as follows:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Residential subscription	$	117.4	$	132.1	$	356.9	$	395.9
Business subscription		28.6		28.2		84.6		84.2
Total subscription		146.0		160.3		441.5		480.1
Other business services		4.5		5.4		14.8		15.7
Other		7.5		7.4		22.0		22.1
Total revenue	$	158.0	$	173.1	$	478.3	$	517.9

Subscription Revenue

Total subscription revenue decreased $14.3 million, or 9%, and $38.6 million, or 8%, during the three and nine months ended September 30, 2024, respectively, as compared to the corresponding periods in 2023.  The decreases were primarily driven by a $13.4 million and $38.2 million shift in service offering mix, respectively, as we experience a reduction across all RGUs, and a $6.0 million and $18.8 million decrease in volume across all services.  These decreases were partially offset by a $5.1 million and $18.4 million increase in average revenue per unit (“ARPU”), respectively, due to rate increases issued in the first quarter and third quarter of 2024. The increase in ARPU for the three and nine months ended September 30, 2024  is partially offset by the $0.6 million of revenue credits issued to customers in those markets impacted by Hurricane Helene. ARPU is calculated as subscription revenue for each of the HSD, Video and Telephony services divided by the average total RGUs for each service category for the respective period.

Other Business Services

Other business services revenue decreased $0.9 million, or 17%, and $0.9 million, or 6%, during the three and nine months ended September 30, 2024, respectively, as compared to the corresponding periods in 2023.  For the three months and nine months ended September 30, 2024, the decreases are primarily due to decreases in wholesale and data center revenue.

Other Revenue

Other revenue increased $0.1 million, or 1%, and decreased $0.1 million, or 0%, during the three and nine months ended September 30, 2024, as compared to the corresponding period in 2023.  For the three months ended September 30, 2024, the increase is primarily due to increases in advertising revenue, partially offset by a decrease in paper statement fees.  For the nine months ended September 30, 2024, the decrease is primarily due to a decrease in line assurance revenue, advertising revenue, shopping revenue, and service call fee revenue, partially offset by increases in paper statement fees and streaming partner revenue.

Operating expenses (excluding depreciation and amortization)

Operating expenses (excluding depreciation and amortization) decreased $13.0 million, or 17%, and $34.6 million, or 15%, during the three and nine months ended September 30, 2024, respectively, as compared to the corresponding periods in 2023.  For the three and nine months ended September 30, 2024, the decreases are primarily driven by reduction in direct operating expenses, specifically programming expenses of $9.2 million and of $27.2 million, respectively, which aligns with the reduction in Video RGUs between periods, as well as decreases in call center costs, stock compensation and bad debt expenses, partially offset by increases in compensation related expenses.

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Incremental contribution

Incremental contribution is defined as subscription services revenue less costs directly incurred from third parties in connection with the provision of such services to our customers (service direct expense). Incremental contribution decreased $5.0 million, or 4%, during the three months ended September 30, 2024 compared to the three months ended September 30, 2023, and $12.5 million, or 3%, during the nine months ended September 30, 2024 compared to the nine months ended September 30, 2023.  See non-GAAP discussion below.

Selling, general and administrative expenses

Selling, general and administrative expenses increased $0.4 million, or 1%, and decreased $54.5 million, or 33%, during the three and nine months ended September 30, 2024, respectively, compared to the corresponding periods in 2023. For the three months ended September 30, 2024, the increase is primarily attributable to an increase in legal and professional fees partially offset by  reductions in marketing expenses and stock compensation.  For the nine months ended September 30, 2024, the decrease is primarily attributable to a reduction in patent litigation expense, marketing expense stock compensation expenses and transition service agreement expenses, partially offset by increases in legal and professional fees.  The transition service agreement ended in the second quarter 2023.

Depreciation and amortization expenses

Depreciation and amortization expenses increased $5.8 million, or 12%, and $18.7 million, or 13%, during the three and nine months ended September 30, 2024, respectively, compared to the corresponding periods in 2023. The increases are primarily due to increases of equipment placed into service as we continue to expand our network.  Included in depreciation and amortization expenses for the three and nine months ended September 30, 2024 is the loss of $2.4 million related to the estimated write-down of fixed assets damaged as a result of Hurricane Helene.

Impairment losses on intangibles

The Company recognized a non-cash impairment charge related to its franchise operating rights of $131.7 million and $259.8 million for the three and nine months ended September 30, 2023. The charge was primarily related to declining cash flows, which resulted in an increase in the discount rate, combined with a decline in the Company’s common stock price. The Company did not recognize such charges for the three or nine months ended September 30, 2024.  See Note 5 – Franchising Operating Rights and Goodwill for discussion of non-cash impairment charge.

Interest expense

Interest expense increased $12.7 million, or 67%, and $19.3 million, or 38%, during the three and nine months ended September 30, 2024, respectively, compared to the corresponding periods in 2023. The increases are primarily due to higher overall debt balances, and entrance into five interest rate derivative instruments during the first quarter of 2024. The change in the fair value of the derivative instruments is presented in interest expense each period.

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Other income

Other income increased $0.5 million and decreased $1.0 million during the three and nine months ended September 30, 2024, respectively, compared to the corresponding periods in 2023. While the three months ended September 30, 2024 was relatively flat, the decrease for the nine months ended September 30, 2024 is primarily due to the decline in services provided as part of the transition services agreements under which the Company was providing post-transaction continuity of service to the two different buyers of our sold service areas during the transition periods. The agreements with both buyers ended in 2023.

Income tax expense

We reported an income tax benefit of $6.5 million and $10.1 million for the three and nine months ended September 30, 2024, respectively. The effective tax rates were primarily impacted by the increase in valuation allowance against certain deferred tax assets, and disallowed executive compensation expense.

We reported an income tax benefit of $35.6 million and $84.4 million for the three and nine months ended September 30, 2023, respectively. The change in income tax benefit year over year is primarily related to decreased income caused by impairment charges on intangibles in fiscal year 2023.

Use of Incremental Contribution

Incremental contribution is included herein because we believe that it is a key metric used by our management to assess the financial performance of the business by showing how the relative relationship of the various components of subscription services contributes to our overall consolidated historical results. Our management further believes that it provides useful information to investors in evaluating our financial condition and results of operations because the additional detail illustrates how an incremental dollar of revenue generates cash, before any unallocated costs are considered, which we believe is a key component of our overall strategy and important for understanding what drives our cash flow position relative to our historical results. Incremental contribution is defined by us as the components of subscription revenue, less costs directly incurred from third parties in connection with the provision of such services to our customers.

Incremental contribution is not made in accordance with GAAP and our use of the term incremental contribution varies from others in our industry. Incremental contribution should be considered in addition to, not as a substitute for, consolidated net income (loss) and operating income (loss) or any other performance measures derived in accordance with GAAP as measures of operating performance or operating cash flows, or as measures of liquidity. Incremental contribution has important limitations as an analytical tool and you should not consider it in isolation or as a substitute for analysis of our results as reported under GAAP as it does not identify or allocate any other operating costs and expenses that are components of our income from operations to specific subscription revenues as we do not measure or record such costs and expenses in a manner that would allow attribution to a specific component of subscription revenue. Accordingly, incremental contribution should not be considered as an alternative to operating income or any other performance measures derived in accordance with GAAP as measures of operating performance or operating cash flows, or as a measure of liquidity.

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The following tables provide a reconciliation of incremental contribution to income from operations, which is the most directly comparable GAAP measure, for the periods presented:

		Three months ended				Nine months ended
		September 30,				September 30,
		2024		2023		2024		2023
	(in millions)
Income (loss) from operations		$	2.3	$	(121.1)	$	11.2	$	(279.4)
Revenue (excluding subscription revenue)			(12.0)		(12.8)		(36.8)		(37.8)
Other non-allocated operating expense (excluding depreciation and amortization)			37.8		41.5		112.4		120.9
Selling, general and administrative			37.9		37.5		112.1		166.6
Depreciation and amortization			55.2		49.4		160.3		141.6
Impairment losses on intangibles			—		131.7		—		259.8
Incremental contribution		$	121.2	$	126.2	$	359.2	$	371.7

Liquidity and Capital Resources

Our primary funding requirements are for our ongoing operations, capital expenditures, outstanding debt obligations, including lease agreements, and strategic investments.  At September 30, 2024, the principal amount of our outstanding consolidated debt aggregated to $973.0 million, of which $17.9 million is classified as current in our unaudited condensed consolidated balance sheet as of such date. As of September 30, 2024, we had borrowing capacity of $0.4 million under our Revolving Credit Facility. On October 11, 2024, the Company closed on a $200.0 million new super-priority term loan. We continue to strategically managing our cash by decreasing our spending on discretionary capital and expenses.

We are required to prepay principal amounts if we generate excess cash flow, as defined in the Credit Agreement. As of September 30, 2024, we had $21.6 million of cash and cash equivalents. We believe that our existing cash balances and operating cash flows will provide sufficient resources to fund our obligations and anticipated liquidity requirements over the next 12 months.

We expect to utilize cash flow from operations and cash on hand as funding sources, as well as the proceeds from our super-priority term loan to fund our greenfield expansion initiatives.  We may also potentially engage in future financing transactions to further extend the maturities of our debt obligations. The timing and terms of any financing transactions will be subject to market conditions among other considerations.

As potential acquisitions or dispositions arise, we actively review such transactions against our objectives including, among other considerations, improving our operational efficiency, geographic clustering of assets, product development or technology capabilities of our business and achieving appropriate strategic objectives, and we may participate in such transactions to the extent we believe these possibilities present attractive opportunities. However, there can be no assurance that we will actually complete any acquisitions or dispositions, or that any such transactions will be material to our operations or results.

Our ability to fund operations, make capital expenditures, repay debt obligations and make future acquisitions and strategic investments depends on future operating performance and cash flows, which are subject to prevailing economic conditions and to financial, business and other factors, some of which are beyond our control.

Historical Operating, Investing, and Financing Activities

Operating Activities

Net cash provided by operating activities was $132.8 million for the nine months ended September 30, 2024 compared to $90.4 million for the nine months ended September 30, 2023. The increase is primarily due to the increase in operating income, combined with the timing differences of our receivables and payables, partially offset by the increase in interest paid.

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Investing Activities

Net cash used in investing activities was $163.9 million for the nine months ended September 30, 2024 compared to $188.1 million for the nine months ended September 30, 2023.

We have ongoing capital expenditure requirements related to the maintenance, expansion and technological upgrades of our network. Capital expenditures are funded primarily through a combination of cash on hand cash flow from operations, and in future periods will include cash proceeds from our super-priority credit agreement. Our capital expenditures were $164.1 million and $188.3 million for the nine months ended September 30, 2024 and 2023, respectively.

The following table sets forth additional information regarding our capital expenditures for the periods presented:

	Nine months ended
	September 30,
	2024		2023
	(in millions)
Capital Expenditures
Scalable infrastructure(1)	$	58.2	$	44.7
Customer premise equipment(2)		54.4		48.3
Support capital and other(3)		26.6		38.2
Line extensions(4)		24.9		57.1
Total	$	164.1	$	188.3
Capital expenditures included in total related to:
Greenfields(5)	$	59.8	$	71.2
Edge-outs(6)	$	4.9	$	10.0
Business services(7)	$	10.5	$	10.4

(1) Scalable infrastructure includes costs, not directly related to customer acquisition activity, to support new customer growth and provide service enhancements (e.g., headend equipment).

(2) Customer premise equipment, or CPE, includes equipment and installation costs incurred to deliver services to residential and business services customers. CPE includes the costs of acquiring and installing our set-top boxes and modems, as well as the cost of customer connections to our network.

(3) Support capital and other includes costs to modify or replace existing HFC network, including enhancements, and all other costs to support day-to-day operations, including land, buildings, vehicles, office equipment, tools and test equipment.

(4) Line extensions include costs associated with new home development including edge-outs and greenfields (e.g., fiber / coaxial cable, amplifiers, electronic equipment, make-ready and design engineering).

(5) Greenfields represent costs associated with building our fiber technology network in locations non-adjacent to our existing network.

(6) Edge-outs represent costs to extend our network into new adjacent service areas, including the associated CPE.

(7) Business services represent costs associated with the build-out of our network to support business services customers, including the associated CPE.

Financing Activities

Net cash provided by financing activities was $29.3 million for the nine months ended September 30, 2024 compared to $89.3 million for the nine months ended September 30, 2023. The decrease is primarily due to a decrease in amounts drawn from our revolving credit facility during the period and a reduction in purchases of treasury stock, partially offset by the reduction in share repurchases during the nine months ended September 30, 2024 compared to the nine months ended September 30, 2023.

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Item 3. Quantitative and Qualitative Disclosures About Market Risk

Our exposure to market risk is limited and primarily related to fluctuating interest rates associated with our variable rate indebtedness under our Senior Secured Credit Facility. As of September 30, 2024, borrowings under our Term B Loans and Revolving Credit Facility bear interest at SOFR plus 3.00% and SOFR plus 2.75%, respectively.  We manage the impact of interest rate changes on earnings and operating cash flows by entering into derivative instruments to protect against increases in the interest rates on our variable rate debt. We use interest rate swaps, where we receive variable rate amounts in exchange for fixed rate payments. As of September 30, 2024, after considering our interest rate swaps, approximately 46% of our Senior Secured Credit Facility is still variable rate debt.  A hypothetical 100 basis point (1%) change in SOFR interest rates (based on the interest rates in effect under our Senior Secured Credit Facility as of September 30, 2024) would result in an annual interest expense change of up to approximately $4.5 million on our Senior Secured Credit Facility.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures (as defined in Rule 13a-15(e) of the Securities Exchange Act of 1934 (“Exchange Act”)) that are designed to ensure that information required to be disclosed in our Exchange Act reports is recorded, processed, summarized and reported within the time periods specified in the U.S. Securities and Exchange Commission rules and forms and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer (together, the “Certifying Officers”), as appropriate, to allow for timely decisions regarding required disclosure.

Our management, with the participation of the Certifying Officers, evaluated the effectiveness of our disclosure controls and procedures as of September 30, 2024. Based on that evaluation, our management, including our Chief Executive Officer and Chief Financial Officer, concluded that our disclosure controls and procedures were not effective as of September 30, 2024, as the result of a material weakness in our internal control over financial reporting discussed below.

A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the Company’s annual or interim financial statements will not be prevented or detected on a timely basis.

Notwithstanding this material weakness, management has concluded that the condensed consolidated financial statements included in this quarterly report present fairly, in all material respects, our financial position, results of operations and cash flows for the periods presented, in conformity with accounting principles generally accepted in the United States.

29

Material Weakness in Internal Control over Financial Reporting

As discussed in our Annual Report on Form 10-K/A, management identified a material weakness in internal control over financial reporting that existed at December 31, 2023. The material weakness described below did not result in a misstatement of the Company’s annual or interim consolidated financial statements.

Specifically, management did not design and maintain effective information technology general controls over certain systems that support the revenue recognition process for subscription services. Additionally, management did not design and maintain effective review controls over the completeness and accuracy of information produced by those systems.

This material weakness continued to exist at September 30, 2024.

Remediation Plan

Management is committed to maintaining a strong internal control environment. In response to the material weakness identified above, management, with the oversight of the Audit Committee of the Board of Directors, has developed several new controls and is in process of implementing new controls as well as testing existing and newly developed controls. The new controls are designed to provide appropriate segregation of duties and monitoring over certain systems that support the revenue recognition process for subscription services. Additionally, these controls will provide further assurance over the completeness and accuracy of information generated from these systems.

Changes in Internal Control over Financial Reporting

With the exception of the controls developed and implemented in response to the material weakness identified above, there were no changes in our internal control over financial reporting (as defined in Rule 13a-15(f) of the Exchange Act) that occurred during the third quarter of 2024, that have materially affected or are reasonably likely to materially affect the Company’s internal control over financial reporting.

30

PART II

Item 1. Legal Proceedings

Refer to Note 14 – Commitments and Contingencies for a discussion of the Company’s legal proceedings.

Item 1A. Risk Factors

Our Annual Report on Form 10-K for the year ended December 31, 2023 includes “Risk Factors” under Item 1A of Part 1. There have been no material changes to the risk factors set forth therein.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Purchases of Equity Securities by the Issuer

The following table presents WOW’s purchases of equity securities completed during the third quarter of 2024:

					Approximate Dollar Value of
				Total Number of Shares	Shares that May Yet be
	Number of Shares	Average Price		Purchased as Part of Publicly	Purchased Under the Plans
Period	Purchased (1)	Paid per Share		Announced Plans or Programs	or Programs (in millions)
July 1 - 31, 2024	—	$	—	—	$	—
August 1 - 31, 2024	1,446	$	5.52	—	$	—
September 1 - 30, 2024	6,102	$	5.30	—	$	—

(1) Represents shares withheld from employees for the payment of taxes upon the vesting of restricted stock awards for the months of July, August, and September 2024, respectively.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

Rule 10b5-1 Trading Arrangements

During the three months ended September 30, 2024, none of the Company's directors or Section 16 officers amended, adopted or terminated (i) any contract, instruction or written plan for the purchase or sale of Company securities that was intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) of the Exchange Act or (ii) any non-Rule 10b5-1 trading arrangement.

31

Item 6. Exhibits

Exhibit Number	Exhibit Description
3.1	Amended and Restated Certificate of Incorporation of WideOpenWest, Inc. (incorporated by reference to Exhibit 3.1 to the Company’s Registration Statement on Form S-1/A (File No. 333-216894) filed on May 15, 2017)
3.2	Amended and Restated Bylaws of WideOpenWest, Inc. (incorporated by reference to Exhibit 3.2 to the Company’s Registration Statement on Form S-1/A (File No. 333-216894) filed on May 15, 2017)
31.1*	Certification of Chief Executive Officer pursuant to 15 U.S.C. Section 10A, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2*	Certification of Chief Financial Officer pursuant to 15 U.S.C. Section 10A, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1*	Certification of Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101	The following financial information from WideOpenWest, Inc.’s Quarterly Report on Form 10-Q for the three and nine months ended September 30, 2024, filed with the Securities and Exchange Commission on November 4, 2024, formatted in iXBRL (inline eXtensible Business Reporting Language) includes: (i) the Condensed Consolidated Balance Sheets; (ii) the Condensed Consolidated Statements of Operations; (iii) the Condensed Consolidated Statements of Changes in Stockholders’ Equity; (iv) the Condensed Consolidated Statements of Cash Flows; and (v) the Notes to the Condensed Consolidated Financial Statements.
104	Cover Page, formatted in iXBRL and contained in Exhibit 101.

* Filed herewith.

32

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

	WIDEOPENWEST, INC.
November 4, 2024	By:	/s/ TERESA ELDER
		Teresa Elder
		Chief Executive Officer
	By:	/s/ JOHN REGO
		John Rego
		Chief Financial Officer

33

EX-31.1

Exhibit 31.1

Certification of Chief Executive Officer

Pursuant to 15 U.S.C. Section 10A, as Adopted Pursuant to

Section 302 of the Sarbanes-Oxley Act of 2002

I, Teresa Elder, certify that:

1.    I have reviewed this Quarterly Report on Form 10-Q of WideOpenWest, Inc. for the quarterly period ended September 30, 2024;

2.    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.    The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15 (e) and 15d-15 (e)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.    The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s Board of Directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

November 4, 2024	By:	/s/ TERESA ELDER
		Teresa Elder
		Chief Executive Officer

EX-31.2

Exhibit 31.2

Certification of Chief Financial Officer

Pursuant to 15 U.S.C. Section 10A, as Adopted Pursuant to

Section 302 of the Sarbanes-Oxley Act of 2002

I, John Rego, certify that:

1.    I have reviewed this Quarterly Report on Form 10-Q of WideOpenWest, Inc. for the quarterly period ended September 30, 2024;

2.    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.    The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15 (e) and 15d-15 (e)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.    The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s Board of Directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

November 4, 2024	By:	/s/ JOHN REGO
		John Rego
		Chief Financial Officer

EX-32.1

Exhibit 32.1

Certification of Chief Executive Officer and Chief Financial Officer

Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to

Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the Quarterly Report of WideOpenWest, Inc. (the “Company”) on Form 10-Q for the quarterly period ended September 30, 2024, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), Teresa Elder, Chief Executive Officer and John Rego, Chief Financial Officer, of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

1.            The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2.            The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

November 4, 2024	By:	/s/ TERESA ELDER
		Teresa Elder
		Chief Executive Officer
	By:	/s/ JOHN REGO
		John Rego
		Chief Financial Officer

XML

Document and Entity Information - shares	9 Months Ended
	Sep. 30, 2024	Oct. 30, 2024
Document and Entity Information
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2024
Document Transition Report	false
Securities Act File Number	001-38101
Entity Registrant Name	WideOpenWest, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	46-0552948
Entity Address, Address Line One	7887 East Belleview Avenue
Entity Address, Address Line Two	Suite 1000
Entity Address, City or Town	Englewood
Entity Address, State or Province	CO
Entity Address, Postal Zip Code	80111
City Area Code	720
Local Phone Number	479-3500
Title of 12(b) Security	Common Stock
Trading Symbol	WOW
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		84,775,134
Entity Central Index Key	0001701051
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q3
Amendment Flag	false

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Current assets
Cash and cash equivalents	$ 21.6	$ 23.4
Accounts receivable-trade, net of allowance for doubtful accounts of $3.6 and $6.7, respectively	34.0	38.8
Accounts receivable-other, net	3.5	9.5
Prepaid expenses and other	39.8	38.5
Total current assets	98.9	110.2
Right-of-use lease assets-operating	20.1	20.1
Property, plant and equipment, net	823.8	830.4
Franchise operating rights	278.3	278.3
Goodwill	225.1	225.1
Intangible assets subject to amortization, net	0.7	1.0
Other non-current assets	47.2	49.6
Total assets	1,494.1	1,514.7
Current liabilities
Accounts payable-trade	45.5	59.5
Accrued interest	1.5	1.6
Current portion of long-term lease liability-operating	4.5	4.3
Accrued liabilities and other	76.6	60.0
Current portion of long-term debt and finance lease obligations	17.9	18.8
Current portion of unearned service revenue	24.8	25.4
Total current liabilities	170.8	169.6
Long-term debt and finance lease obligations, net of debt issuance costs -less current portion	955.1	915.7
Long-term lease liability-operating	17.8	18.0
Deferred income taxes, net	102.5	125.7
Other non-current liabilities	31.3	27.5
Total liabilities	1,277.5	1,256.5
Commitments and contingencies (Note 14)
Stockholders' equity:
Preferred stock, $0.01 par value, 100,000,000 shares authorized; 0 shares issued and outstanding
Common stock, $0.01 par value, 700,000,000 shares authorized; 100,164,611 and 98,594,629 issued as of September 30, 2024 and December 31, 2023, respectively; 84,759,012 and 83,557,786 outstanding as of September 30, 2024 and December 31, 2023, respectively	1.0	1.0
Additional paid-in capital	400.1	391.8
Retained earnings (accumulated deficit)	(27.9)	20.3
Treasury stock at cost, 15,405,599 and 15,036,843 shares as of September 30, 2024 and December 31, 2023, respectively	(156.6)	(154.9)
Total stockholders' equity	216.6	258.2
Total liabilities and stockholders' equity	$ 1,494.1	$ 1,514.7

XML

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
CONDENSED CONSOLIDATED BALANCE SHEETS
Accounts receivable-trade, allowance for doubtful accounts	$ 3.6	$ 6.7
Preferred stock, par value (in dollars per share)	$ 0.01	$ 0.01
Preferred stock, shares authorized (in shares)	100,000,000	100,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding ( in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01
Common stock, shares authorized (in shares)	700,000,000	700,000,000
Common stock, shares issued (in shares)	100,164,611	98,594,629
Common stock, shares outstanding ( in shares)	84,759,012	83,557,786
Common shares held in treasury, (in shares)	15,405,599	15,036,843

XML

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
Revenue	$ 158.0	$ 173.1	$ 478.3	$ 517.9
Costs and expenses:
Operating (excluding depreciation and amortization)	62.6	75.6	194.7	229.3
Selling, general and administrative	37.9	37.5	112.1	166.6
Depreciation and amortization	55.2	49.4	160.3	141.6
Impairment losses on intangibles		131.7		259.8
Total costs and expenses	155.7	294.2	467.1	797.3
Income (loss) from operations	2.3	(121.1)	11.2	(279.4)
Other income (expense):
Interest expense	(31.6)	(18.9)	(70.4)	(51.1)
Other income, net	0.4	(0.1)	0.9	1.9
Loss before provision for income tax	(28.9)	(140.1)	(58.3)	(328.6)
Income tax benefit	6.5	35.6	10.1	84.4
Net loss	$ (22.4)	$ (104.5)	$ (48.2)	$ (244.2)
Basic and diluted loss per common share
Basic (in dollars per share)	$ (0.27)	$ (1.29)	$ (0.59)	$ (2.99)
Diluted (in dollars per share)	$ (0.27)	$ (1.29)	$ (0.59)	$ (2.99)
Weighted-average common shares outstanding
Basic (in shares)	82,053,403	80,888,537	81,782,166	81,797,740
Diluted (in shares)	82,053,403	80,888,537	81,782,166	81,797,740

XML

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Millions	Common Stock	Treasury Stock at Cost	Additional Paid-in Capital	Retained Earnings (accumulated deficit)	Total
Balances at beginning of period at Dec. 31, 2022	$ 1.0	$ (108.6)	$ 374.7	$ 308.0	$ 575.1
Balances at beginning of period (in shares) at Dec. 31, 2022	86,417,733
Increase (Decrease) in Stockholders' Deficit
Stock-based compensation			5.6		5.6
Issuance of restricted stock, net (in shares)	1,783,965
Purchase of shares		(28.4)			(28.4)
Purchase of shares (in shares)	(2,642,178)
Net Income (Loss)				(38.0)	(38.0)
Balances at end of period at Mar. 31, 2023	$ 1.0	(137.0)	380.3	270.0	514.3
Balances at end of period (in shares) at Mar. 31, 2023	85,559,520
Balances at beginning of period at Dec. 31, 2022	$ 1.0	$ (108.6)	374.7	308.0	575.1
Balances at beginning of period (in shares) at Dec. 31, 2022	86,417,733
Increase (Decrease) in Stockholders' Deficit
Purchase of shares (in shares)		(4,543,871)
Net Income (Loss)					(244.2)
Balances at end of period at Sep. 30, 2023	$ 1.0	$ (154.7)	388.9	63.8	299.0
Balances at end of period (in shares) at Sep. 30, 2023	83,632,263
Balances at beginning of period at Mar. 31, 2023	$ 1.0	(137.0)	380.3	270.0	514.3
Balances at beginning of period (in shares) at Mar. 31, 2023	85,559,520
Increase (Decrease) in Stockholders' Deficit
Stock-based compensation			5.1		5.1
Issuance of restricted stock, net (in shares)	(8,493)
Purchase of shares		(17.5)			(17.5)
Purchase of shares (in shares)	(1,866,046)
Net Income (Loss)				(101.7)	(101.7)
Balances at end of period at Jun. 30, 2023	$ 1.0	(154.5)	385.4	168.3	400.2
Balances at end of period (in shares) at Jun. 30, 2023	83,684,981
Increase (Decrease) in Stockholders' Deficit
Stock-based compensation			3.5		3.5
Issuance of restricted stock, net (in shares)	(17,071)
Purchase of shares		$ (0.2)			(0.2)
Purchase of shares (in shares)	(35,647)	(35,647)
Net Income (Loss)				(104.5)	(104.5)
Balances at end of period at Sep. 30, 2023	$ 1.0	$ (154.7)	388.9	63.8	299.0
Balances at end of period (in shares) at Sep. 30, 2023	83,632,263
Balances at beginning of period at Dec. 31, 2023	$ 1.0	(154.9)	391.8	20.3	$ 258.2
Balances at beginning of period (in shares) at Dec. 31, 2023	83,557,786				83,557,786
Increase (Decrease) in Stockholders' Deficit
Stock-based compensation			3.0		$ 3.0
Issuance of restricted stock, net (in shares)	111,431
Purchase of shares		(1.6)			(1.6)
Purchase of shares (in shares)	(339,891)
Net Income (Loss)				(15.0)	(15.0)
Balances at end of period at Mar. 31, 2024	$ 1.0	(156.5)	394.8	5.3	244.6
Balances at end of period (in shares) at Mar. 31, 2024	83,329,326
Balances at beginning of period at Dec. 31, 2023	$ 1.0	$ (154.9)	391.8	20.3	$ 258.2
Balances at beginning of period (in shares) at Dec. 31, 2023	83,557,786				83,557,786
Increase (Decrease) in Stockholders' Deficit
Purchase of shares (in shares)		(368,756)
Net Income (Loss)					$ (48.2)
Balances at end of period at Sep. 30, 2024	$ 1.0	$ (156.6)	400.1	(27.9)	$ 216.6
Balances at end of period (in shares) at Sep. 30, 2024	84,759,012				84,759,012
Balances at beginning of period at Mar. 31, 2024	$ 1.0	(156.5)	394.8	5.3	$ 244.6
Balances at beginning of period (in shares) at Mar. 31, 2024	83,329,326
Increase (Decrease) in Stockholders' Deficit
Stock-based compensation			2.9		2.9
Issuance of restricted stock, net (in shares)	1,449,131
Purchase of shares		(0.1)			(0.1)
Purchase of shares (in shares)	(21,317)
Net Income (Loss)				(10.8)	(10.8)
Balances at end of period at Jun. 30, 2024	$ 1.0	$ (156.6)	397.7	(5.5)	236.6
Balances at end of period (in shares) at Jun. 30, 2024	84,757,140
Increase (Decrease) in Stockholders' Deficit
Stock-based compensation			2.4		2.4
Issuance of restricted stock, net (in shares)	9,420
Purchase of shares (in shares)	(7,548)	(7,548)
Net Income (Loss)				(22.4)	(22.4)
Balances at end of period at Sep. 30, 2024	$ 1.0	$ (156.6)	$ 400.1	$ (27.9)	$ 216.6
Balances at end of period (in shares) at Sep. 30, 2024	84,759,012				84,759,012

XML

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (Parenthetical) - shares	Sep. 30, 2024	Jun. 30, 2024	Mar. 31, 2024	Dec. 31, 2023	Sep. 30, 2023	Jun. 30, 2023	Mar. 31, 2023	Dec. 31, 2022
Restricted stock awards
Number of shares granted to employees and directors	2,692,141	2,726,560	1,482,690	2,451,026	2,699,299	2,847,006	3,057,037	3,223,995

XML

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Cash flows from operating activities:
Net loss	$ (48.2)	$ (244.2)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	158.0	141.3
Deferred income taxes	(23.1)	(86.7)
Provision for doubtful accounts	7.3	8.5
Loss on sale of operating assets, net	2.3	0.3
Amortization of debt issuance costs and discount	1.3	1.3
Change in fair value of derivative instruments	10.9
Impairment losses on intangibles		259.8
Non-cash compensation	8.3	13.9
Other non-cash items	(0.2)	0.1
Changes in operating assets and liabilities:
Receivables and other operating assets	4.4	(16.7)
Payables and accruals	11.8	12.8
Net cash provided by operating activities	132.8	90.4
Cash flows from investing activities:
Capital expenditures	(164.1)	(188.3)
Other investing activities	0.2	0.2
Net cash used in investing activities	(163.9)	(188.1)
Cash flows from financing activities:
Proceeds from issuance of long-term debt	44.0	160.0
Payments on long-term debt and finance lease obligations	(14.9)	(24.5)
Reimbursement of finance lease payments	1.7
Purchase of shares	(1.5)	(46.2)
Net cash provided by financing activities	29.3	89.3
Decrease in cash and cash equivalents	(1.8)	(8.4)
Cash and cash equivalents, beginning of period	23.4	31.0
Cash and cash equivalents, end of period	21.6	22.6
Supplemental disclosures of cash flow information:
Cash paid during the periods for interest, net	61.0	48.5
Cash received during the periods for interest rate swap	2.9
Cash paid during the periods for income taxes	0.9	10.9
Cash received during the periods for refunds of income taxes	0.3	4.9
Non-cash operating activities:
Operating lease additions	3.2	8.0
Non-cash investing and financing activities:
Finance lease additions	8.1	9.6
Excise tax payable	0.2
Capital expenditures within accounts payable and accruals	$ 25.7	$ 36.2

XML

General Information

9 Months Ended

Sep. 30, 2024

General Information

General Information

Note 1. General Information

WideOpenWest, Inc. (“WOW” or the “Company”) is one of the nation’s leading broadband providers offering an expansive portfolio of advanced services, including high-speed data (“HSD”), cable television (“Video”), and digital telephony (“Telephony”) services to residential and business customers. The Company serves customers in 16 markets in the United States which consist of Detroit and Lansing, Michigan; Augusta, Columbus, Newnan and West Point, Georgia; Charleston and Greenville County, South Carolina; Dothan, Auburn, Huntsville and Montgomery, Alabama; Knoxville, Tennessee; and Panama City, Pinellas County and Seminole County, Florida.

The Company’s operations are managed and reported to its Chief Executive Officer (“CEO”), the Company’s chief operating decision maker, on a consolidated basis. The CEO assesses performance and allocates resources based on the consolidated results of operations. Under this organizational and reporting structure, the Company operates as one reportable segment.

XML

Summary of Significant Accounting Policies

9 Months Ended

Sep. 30, 2024

Summary of Significant Accounting Policies

Summary of Significant Accounting Policies

Note 2. Summary of Significant Accounting Policies

Principles of Consolidation and Basis of Presentation

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) and with the instructions to Form 10-Q and Article 10 of Regulation S-X for interim financial information. Certain information and footnote disclosures normally included in financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to rules and regulations of the Securities and Exchange Commission (“SEC”); however, in the opinion of management, the disclosures made are adequate to ensure the information presented is not misleading. The year-end consolidated balance sheet was derived from audited financial statements.

In the opinion of management, all normally recurring adjustments considered necessary for the fair presentation of the financial statements have been included, and the financial statements present fairly the financial position and results of operations for the interim periods presented. The results of operations for any interim period are not necessarily indicative of results expected for the full year or any future period. These unaudited condensed consolidated financial statements should be read in conjunction with the 2023 Annual Report on Form 10-K filed with the SEC on March 13, 2024, as amended by Amendment No. 1 to the 2023 Annual Report on Form 10-K/A  filed with the SEC on September 4, 2024.

All significant intercompany accounts and transactions have been eliminated in consolidation.

Use of Estimates

The preparation of financial statements in accordance with GAAP requires management to make assumptions and estimates that affect the reported amounts and disclosures of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts and disclosures of revenues and expenses during the reporting period. The Company bases its estimates on historical experience and on various other assumptions that it believes are reasonable under the circumstances. To the extent there are differences between those estimates and actual results, the unaudited condensed consolidated financial statements may be materially affected.

Recently Issued Accounting Standards

ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures

In November 2023, Financial Accounting Standards Board (“FASB”) issued Accounting Standard Update (“ASU”) 2023-07, Segment Reporting (Topic 280), Improvement to Reportable Segment Disclosures.  ASU 2023-07 will require public business entities (“PBEs”)  to disclose, on an annual and interim basis, significant segment expenses provided to the chief operating decision maker (“CODM”) including a profit and loss; an amount for other segment items by reportable segment, including  a description of composition; annual disclosures about a reportable segment’s profit or loss; if a CODM uses more than one measure of a segment’s profit or loss the PBE may report one or more of those additional measures; and requires that a PBE disclose the title and position of the CODM. The updated disclosure requirements are to be adopted for annual periods beginning after December 15, 2023, and interim periods beginning after December 15, 2024.  The Company does not anticipate adoption will have a material impact on the financial position, results of operations, cash flows or disclosures.

ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures

In October 2023, FASB issued Accounting Standard Update (“ASU”) 2023-09, Income Taxes (Topic 740), Improvement to Income Tax Disclosures.  ASU 2023-09 will require all entities to disclose more detailed information in their reconciliation of their statutory tax rate to their effective tax rate. This requires PBEs to include incremental detail in a numerical, tabular format, while all other entities will do so through enhanced qualitative disclosures. The ASU also requires entities to disclose more detailed information about income taxes paid, including by jurisdiction; pretax income (or loss) from continuing operations; and income tax expense (or benefit). The updated disclosure requirements are to be adopted for annual periods beginning after December 15, 2024.  The Company expects the adoption of the standard to result in additional disaggregation in the income tax footnote disclosures but does not anticipate adoption will have a material impact on its financial position, results of operations or cash flows.

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Revenue from Contracts with Customers

9 Months Ended

Sep. 30, 2024

Revenue from Contracts with Customers

Revenue from Contracts with Customers

Note 3. Revenue from Contracts with Customers

Revenue by Service Offering

The following table presents revenue by service offering:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Residential subscription
HSD	$	87.5	$	90.8	$	260.1	$	265.6
Video		25.5		36.1		83.1		114.0
Telephony		4.4		5.2		13.7		16.3
Total residential subscription(2)	$	117.4	$	132.1	$	356.9	$	395.9
Business subscription
HSD	$	20.0	$	19.0	$	58.6	$	56.1
Video		2.5		2.8		7.5		8.6
Telephony		6.1		6.4		18.5		19.5
Total business subscription	$	28.6	$	28.2	$	84.6	$	84.2
Total subscription services revenue		146.0		160.3		441.5		480.1
Other business services revenue(1)		4.5		5.4		14.8		15.7
Other revenue		7.5		7.4		22.0		22.1
Total revenue	$	158.0	$	173.1	$	478.3	$	517.9

(1) Includes wholesale and colocation lease revenue of $4.4 million and $5.0 million for the three months ended September 30, 2024 and 2023, respectively and $14.1 million and $14.6 million for the nine months ended September 30, 2024 and 2023, respectively.

(2) Includes $0.6 million of customer credits for the markets impacted by Hurricane Helene during the three and nine months ended September 30, 2024.

Promotional Costs

The following table summarizes the activity of promotional costs:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Balance at beginning of period	$	19.7	$	18.6	$	20.4	$	18.0
Deferral		0.4		2.6		4.3		6.6
Amortization		(2.2)		(1.8)		(6.8)		(5.2)
Balance at end of period	$	17.9	$	19.4	$	17.9	$	19.4

The following table presents the current and non-current portion of promotional costs for the periods presented:

	September 30,  2024		December 31, 2023
	(in millions)
Current promotional costs	$	8.2	$	8.0
Non-current promotional costs		9.7		12.4
Total promotional costs	$	17.9	$	20.4

Costs of Obtaining Contracts with Customers

The following table summarizes the activity of costs of obtaining contracts with customers:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Balance at beginning of period	$	43.2	$	40.8	$	42.4	$	39.5
Deferral		4.1		4.8		13.3		14.1
Amortization		(4.3)		(4.1)		(12.7)		(12.1)
Balance at end of period	$	43.0	$	41.5	$	43.0	$	41.5

The following table presents the current and non-current portion of costs of obtaining contracts with customers as of the end of the corresponding periods:

	September 30,  2024		December 31, 2023
	(in millions)
Current costs of obtaining contracts with customers	$	16.9	$	16.5
Non-current costs of obtaining contracts with customers		26.1		25.9
Total costs of obtaining contracts with customers	$	43.0	$	42.4

The current portion and the non-current portion of promotional costs and costs of obtaining contracts with customers are included in prepaid expenses and other and other non-current assets, respectively, in the Company’s unaudited condensed consolidated balance sheets. Amortization of promotional costs related to customers is offset in revenue.  Amortization of costs of obtaining contracts with customers is included in selling, general and administrative expense in the Company’s unaudited condensed consolidated statements of operations.

Contract Liabilities

The following table summarizes the activity of current and non-current contract liabilities:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Balance at beginning of period	$	2.4	$	2.5	$	2.5	$	2.7
Deferral		2.7		2.8		7.8		8.0
Revenue recognized		(2.7)		(2.8)		(7.9)		(8.2)
Balance at end of period	$	2.4	$	2.5	$	2.4	$	2.5

The following table presents the current and non-current portion of contract liabilities as of the end of the corresponding periods:

	September 30,  2024		December 31, 2023
	(in millions)
Current contract liabilities	$	2.1	$	2.2
Non-current contract liabilities		0.3		0.3
Total contract liabilities	$	2.4	$	2.5

The current portion and the non-current portion of contract liabilities are included in the current portion of unearned service revenue and other non-current liabilities, respectively, in the Company’s unaudited condensed consolidated balance sheets.

Unsatisfied Performance Obligations

Revenue from month-to-month residential subscription service contracts has historically represented a significant portion of the Company’s revenue and the Company expects that this will continue to be the case in future periods.  All residential subscription service performance obligations will be satisfied within one year.

A summary of expected business subscription and other business services revenue to be recognized in future periods related to performance obligations which have not been satisfied or are partially unsatisfied as of September 30, 2024 is set forth in the table below:

	2024		2025		2026		Thereafter		Total
	(in millions)
Subscription services	$	16.4	$	45.6	$	23.0	$	12.3	$	97.3
Other business services		0.7		1.9		1.0		0.4		4.0
Total expected revenue	$	17.1	$	47.5	$	24.0	$	12.7	$	101.3

Provision for Doubtful Accounts

The provision for doubtful accounts and the allowance for doubtful accounts are based on the aging of the individual receivables, historical trends and current and anticipated future economic conditions. The Company manages credit risk by disconnecting services to customers who are delinquent, generally after 100 days of delinquency. The individual receivables are written-off after all reasonable efforts to collect the funds have been made. Actual write-offs may differ from the amounts reserved.

The following table presents the change in the allowance for doubtful accounts for trade accounts receivable:

	Three months ended					Nine months ended
	September 30,					September 30,
	2024		2023		2024		2023
	(in millions)
Accounts receivable - trade	$	37.6	$	47.2	$	37.6	$	47.2
Allowance for doubtful accounts:
Balance at beginning of period	$	5.5	$	5.9	$	6.7	$	4.3
Provision charged to expense		2.5		3.0		7.3		8.5
Accounts written off, net of recoveries		(4.4)		(2.2)		(10.4)		(6.1)
Balance at end of period	$	3.6	$	6.7	$	3.6	$	6.7
Accounts receivable - trade, net of allowance for doubtful accounts	$	34.0	$	40.5	$	34.0	$	40.5

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Plant, Property and Equipment, Net

9 Months Ended

Sep. 30, 2024

Plant, Property and Equipment, Net

Plant, Property and Equipment, Net

Note 4. Plant, Property and Equipment, Net

Plant, property and equipment consists of the following:

	September 30,		December 31,
	2024		2023
	(in millions)
Distribution facilities	$	1,628.3	$	1,510.6
Head-end equipment		297.5		296.5
Customer premise equipment		274.6		274.9
Computer equipment and software		196.0		182.0
Telephony infrastructure		48.0		48.0
Buildings and leasehold improvements		34.1		33.4
Vehicles		30.0		28.1
Office and technical equipment		19.2		19.1
Land		4.4		4.4
Construction in progress (including material inventory and other)		61.9		76.6
Total property, plant and equipment		2,594.0		2,473.6
Less accumulated depreciation		(1,770.2)		(1,643.2)
	$	823.8	$	830.4

Depreciation expense for the three months ended September 30, 2024 and 2023 was $52.5 million and $48.9 million, respectively. Included in depreciation and amortization expense in the unaudited condensed consolidated statement of operations for the three months ended September 30, 2024 and 2023 were net losses on sales of operating assets of $2.6 million and $0.4 million, respectively.

Depreciation expense for the nine months ended September 30, 2024 and 2023 was $157.7 million and $141.1 million, respectively. Included in depreciation and amortization expense in the unaudited condensed consolidated statement of operations for the nine months ended September 30, 2024 and 2023 were net losses on sales of operating assets of $2.3 million and $0.3 million, respectively.

In late September 2024, the Company incurred damage to its network infrastructure in several southeastern markets as a result of Hurricane Helene. The Company recorded a $2.4 million loss related to the estimated write-down of damaged fixed assets at September 30, 2024 as a result of the storm.  The Company continues to evaluate the impact of this storm and the amount recorded could change.

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Franchising Operating Rights and Goodwill

9 Months Ended

Sep. 30, 2024

Franchising Operating Rights and Goodwill

Franchising Operating Rights and Goodwill

Note 5. Franchising Operating Rights and Goodwill

Changes in the carrying amounts of the Company’s franchise operating rights and goodwill during the three and nine months ended September 30, 2024 and 2023 are set forth below:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Franchise Operating Rights
Balance at beginning of period	$	278.3	$	457.0	$	278.3	$	585.1
Impairment charge		—		(131.7)		—		(259.8)
Balance at end of period	$	278.3	$	325.3	$	278.3	$	325.3
Goodwill
Balance at beginning of period	$	225.1	$	225.1	$	225.1	$	225.1
Impairment charge		—		—		—		—
Balance at end of period	$	225.1	$	225.1	$	225.1	$	225.1

Due to the decline in the Company’s projected cash flows, combined with a reduction in stock price, which represented a triggering event during the three months ended September 30, 2023, the Company performed an interim impairment analysis of its franchise operating rights and goodwill.  The Company did not identify a triggering event for the three and nine months ended September 30, 2024 and as such, an interim impairment analysis was not necessary.  During the three months ended June 30, 2023, the Company had a triggering event that resulted in an interim impairment analysis of the franchise operating rights and goodwill which resulted in the recognition of non-cash impairment losses.  

Franchise Operating Rights

Franchise operating rights are evaluated for impairment annually by comparing the carrying value of the intangible asset to its estimated fair value, utilizing both quantitative and qualitative methods, at the lowest level of identifiable cash flows, which generally represent the markets in which the Company operates. Qualitative analysis is performed for franchise assets in the event the previous analysis indicates that there is a significant margin between the estimated fair value of franchise operating rights and the carrying value of those rights, and that it is more likely than not that the estimated fair value equals or exceeds its carrying value.

For any interim impairment analysis, all franchise operating rights were evaluated using quantitative analysis. The Company calculates the estimated fair value of franchise operating rights using the multi-period excess earnings method, an income approach, which calculates the estimated fair value of an intangible asset by discounting its future cash flows. The estimated fair value is determined based on discrete discounted future cash flows attributable to each franchise operating right intangible asset using assumptions consistent with internal forecasts. Assumptions key in estimating fair value under this method include, but are not limited to, revenue and subscriber growth rates (less anticipated customer churn), operating expenditures, capital expenditures (including any build out), market share achieved or market multiples, contributory asset charge rates, tax rates and a discount rate. The discount rate used in the model represents a weighted average cost of capital and the perceived risk associated with an intangible asset such as the Company’s franchise operating rights. If the fair value of the franchise operating right asset is less than its carrying value, the Company recognizes an impairment charge for the difference between the fair value and the carrying value of the asset.

As a result of the interim impairment analysis performed during the three months ended September 30, 2023, the estimated fair value of certain franchise operating right assets was determined to be below the carrying value, which resulted in the recognition of non-cash impairment losses.  The Company also performed an interim impairment analysis for the three months ended June 30, 2023, which resulted in the recognition of non-cash impairment losses.

The table below outlines the impairment charges recognized in each market for the periods presented:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Columbus, GA	$	—	$	35.4	$	—	$	39.1
Huntsville, AL		—		21.5		—		81.5
Augusta, GA		—		20.5		—		44.9
Montgomery, AL		—		20.0		—		33.0
Charleston, SC		—		12.5		—		12.5
Panama City, FL		—		9.5		—		23.0
Valley, AL		—		6.5		—		10.5
Knoxville, TN		—		5.8		—		5.8
Newnan, GA		—		—		—		9.5
Total	$	—	$	131.7	$	—	$	259.8

The primary driver of the impairment charges was a decline in the estimated fair market value of indefinite-lived intangible assets in certain markets. The decline is primarily due to declining cash flows, which results in an increase in the discount rate used to estimate fair value, with the decline in the Company’s common stock price. The impairment charges do not have an impact on the Company’s intent and/or ability to renew or extend existing franchise operating rights.

Goodwill

For the interim impairment analysis, the Company quantitatively evaluated goodwill at the consolidated reporting unit level. The Company determined the estimated fair value utilizing a market approach that incorporated the approximate market capitalization as of the interim testing date, increased by the quoted market price of the Company’s debt and adjusted for a control premium.

Based on the interim analysis, for the three months ended September 30, 2023, the estimated fair value of goodwill exceeded the carrying value, as such, no impairment charge related to goodwill was recognized during the three and nine months ended September 30, 2023.  There were no triggering events identified during the three and nine months ended September 30, 2024 resulting in no need to perform an interim impairment analysis.

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Accrued Liabilities and Other

9 Months Ended

Sep. 30, 2024

Accrued Liabilities and Other

Accrued Liabilities and Other

Note 6. Accrued Liabilities and Other

Accrued liabilities and other consists of the following:

	September 30,		December 31,
	2024		2023
	(in millions)
Payroll and employee benefits	$	25.6	$	15.5
Property, income, sales and use taxes		9.5		1.5
Programming costs		9.3		11.4
Other accrued liabilities		7.2		6.8
Patent litigation settlement		5.9		10.0
Employee severance		5.6		5.4
Professional fees		4.2		2.1
Franchise and revenue sharing fees		3.8		4.9
Utility pole costs		3.0		2.4
Fair value of interest rate swap		2.5		—
	$	76.6	$	60.0

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Long-Term Debt and Finance Leases

9 Months Ended

Sep. 30, 2024

Long-Term Debt and Finance Leases

Long Term Debt and Finance Leases

Note 7. Long-Term Debt and Finance Leases

The following table summarizes the Company’s long-term debt and finance leases:

							December 31,
	September 30, 2024						2023
	Available
	borrowing		Effective		Outstanding		Outstanding
	capacity		interest rate(1)		balance		balance
	(in millions)
Long-term debt:
Term B Loans, net(2)	$	—	7.60	%	$	706.4	$	711.3
Revolving Credit Facility(3)		0.4	7.69	%		245.0		201.0
Total long-term debt	$	0.4				951.4		912.3
Other Financing						1.1		1.4
Finance lease obligations						23.6		24.6
Total long-term debt, finance lease obligations and other						976.1		938.3
Debt issuance costs, net(4)						(3.1)		(3.8)
Sub-total						973.0		934.5
Less current portion						(17.9)		(18.8)
Long-term portion					$	955.1	$	915.7

(1) Represents the effective interest rate in effect for all borrowings outstanding as of September 30, 2024 pursuant to each debt instrument including the applicable margin.

(2) At September 30, 2024 and December 31, 2023 includes $3.5 million and $4.1 million of net unamortized discounts, respectively.

(3) Available borrowing capacity at September 30, 2024 represents $250.0 million of total availability less borrowings of $245.0 million on the Revolving Credit Facility and outstanding letters of credit of $4.6 million. Letters of credit are used in the ordinary course of business and are released when the respective contractual obligations have been fulfilled by the Company.

(4) At September 30, 2024 and December 31, 2023 debt issuance costs include $2.5 million and $3.0 million related to Term B Loans and $0.6 million and $0.8 million related to the Revolving Credit Facility, respectively.

Credit Agreement

On December 20, 2021, the Company entered into a secured credit agreement with Morgan Stanley Senior Funding, Inc., as administrative agent, collateral agent and issuing bank (the “Credit Agreement”). The Credit Agreement consists of (i) a Senior Secured Term B Loan in an aggregate principal amount of $730.0 million (“Term B Loan”) and (ii) a $250.0 million revolving credit commitment (“Revolving Credit Facility” together with the Term B Loan, the “Senior Secured Credit Facility”). The Term B Loan matures in December 2028 and bears interest at a rate equal to the Secured Overnight Financing Rate (“SOFR”) plus 3.00%, subject to a 50 basis point floor, and the revolving credit commitment bears interest at a rate equal to SOFR plus 2.75%, subject to a 50 basis point commitment fee rate for unused commitments, and matures in December 2026. The Term B Loans and Revolving Credit Facility are secured on a first-priority basis by a lien on substantially all of the Company’s assets, subject to certain exceptions and permitted liens.

As of September 30, 2024, the Company was in compliance with all debt covenants.

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Stock-Based Compensation

9 Months Ended

Sep. 30, 2024

Stock-Based Compensation

Stock-Based Compensation

Note 8. Stock-Based Compensation

The Company’s stock incentive plan, the 2017 Omnibus Incentive Plan, provides for grants of stock options, restricted stock and performance awards. The Company’s directors, officers and other employees and persons who engage in services for the Company are eligible for grants under the plan. The stock incentive plan has authorized 18,424,128 shares of the Company’s common stock to be available for issuance, subject to adjustment in the event of a reorganization, stock split, merger or similar change in the Company’s corporate structure or the outstanding shares of common stock.

Restricted stock awards generally vest ratably over a four year period based on the date of grant. For restricted stock awards that contain only service conditions for vesting, the Company calculates the award fair value based on the closing stock price on the accounting grant date.

The Company recorded $2.4 million and $3.5 million of total non-cash compensation expense for the three months ended September 30, 2024 and 2023, respectively, and recorded $8.3 million and $13.9 million for the nine months ended September 30, 2024 and 2023, respectively. Certain awards were modified during the year ended December 31, 2021 and were classified as liabilities. During the nine months ended September 30, 2023, the remainder of these liability-based awards were settled with shares of restricted stock for approximately $0.3 million.

The following table presents the changes in restricted stock activity during the nine months ended September 30, 2024 and 2023:

	September 30,	September 30,
	2024	2023
	(shares)
Outstanding, beginning of period	2,451,026	3,223,995
Granted	1,766,386	2,075,854
Vested	(1,328,867)	(2,283,097)
Forfeited	(196,404)	(317,453)
Outstanding, end of period(1)	2,692,141	2,699,299

(1) The total outstanding non-vested shares of restricted stock awards granted to employees and directors are included in total outstanding shares for the periods presented.

Performance Shares

The Company began issuing performance shares to certain executives in 2020. Each performance share grant has a performance period of three years and is based on the Company’s achievement level relative to: 50% based upon the Company’s Total Shareholder Return (“TSR”) related to the TSRs of the Company’s peer group and 50% based on the Company’s three-year cumulative EBITDA metric.  

The performance shares based on three-year cumulative EBITDA have a performance condition. The probability of achieving the performance condition is assessed at each reporting period. If it is deemed probable that the performance condition will be met, compensation cost will be recognized based on the closing price per share of the Company's common stock on the date of the grant multiplied by the number of awards expected to be earned. If it is deemed that it is not probable that the performance condition will be met, the Company will discontinue the recognition of compensation cost and any compensation cost previously recorded will be reversed.  As of September 30, 2024, the Company determined that it was not probable that the performance condition based on three-year cumulative EBITDA would be met for the performance shares issued in 2022 and 2023.

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Equity

9 Months Ended

Sep. 30, 2024

Equity

Equity

Note 9. Equity

On October 4, 2022, the Company’s Board of Directors authorized the Company to repurchase up to $50.0 million of its outstanding common stock. The Company completed the Share Repurchase Program in June 2023 with approximately 4.9 million shares purchased for $50.4 million (including commissions).

The following table summarizes the Company’s purchases of WOW common stock during the three and nine months ended September 30, 2024 and 2023, respectively. These shares are reflected as treasury stock in the Company’s unaudited condensed consolidated balance sheets.

	Three months ended		Nine months ended
	September 30,		September 30,
	2024	2023	2024	2023
	(shares)
Share buybacks	—	—	—	3,751,803
Income tax withholding(1)	7,548	35,647	368,756	792,068
	7,548	35,647	368,756	4,543,871

(1) Generally, the company withholds shares to cover the income tax withholdings of the employee upon vesting. These shares are not part of the Board of Directors approved Share Repurchase Program.

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Earnings per Common Share

9 Months Ended

Sep. 30, 2024

Earnings per Common Share

Earnings per Common Share

Note 10. Earnings per Common Share

Basic earnings or loss per share attributable to the Company’s common stockholders is computed by dividing net income or loss attributable to common stockholders by the weighted average number of common shares outstanding for the period. Diluted earnings or loss per share attributable to common stockholders presents the dilutive effect, if any, on a per share basis of potential common shares (such as restricted stock units) as if they had been vested or converted during the periods presented.  No such items were included in the computation of diluted loss or earnings per share for the three and nine months ended September 30, 2024 and 2023 because the Company incurred a net loss and the effect of inclusion would have been anti-dilutive.

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions, except share data)
Net loss	$	(22.4)	$	(104.5)	$	(48.2)	$	(244.2)
Basic weighted-average shares		82,053,403		80,888,537		81,782,166		81,797,740
Effect of dilutive securities:
Restricted stock awards		—		—		—		—
Diluted weighted-average shares		82,053,403		80,888,537		81,782,166		81,797,740
Basic and diluted loss per common share
Basic	$	(0.27)	$	(1.29)	$	(0.59)	$	(2.99)
Diluted	$	(0.27)	$	(1.29)	$	(0.59)	$	(2.99)

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Fair Value Measurements

9 Months Ended

Sep. 30, 2024

Fair Value Measurements

Fair Value Measurements

Note 11. Fair Value Measurements

The fair values of cash and cash equivalents, receivables and trade payables approximate their carrying values due to the short-term nature of these instruments. For assets and liabilities of a long-term nature, the Company determines fair value based on the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants. Market or observable inputs are the preferred source of values, followed by unobservable inputs or assumptions based on hypothetical transactions in the absence of market inputs. The Company applies the following hierarchy in determining fair value:

● Level 1, defined as observable inputs being quoted prices in active markets for identical assets;

● Level 2, defined as observable inputs other than quoted prices included in Level 1, including quoted prices for similar assets and liabilities in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations in which significant inputs and significant value drivers are observable in active markets; and

● Level 3, defined as values determined using models that utilize significant unobservable inputs for which little or no market data exists, discounted cash flow methodologies or similar techniques, or other determinations requiring significant management judgment or estimation.

During the first quarter of 2024, the Company entered into five interest rate swap arrangements.  The Company’s derivative instruments are accounted for at fair value on a recurring basis and classified within Level 2 of the valuation hierarchy.  The following table reflects the Company’s financial assets and liabilities measured at fair value as of September 30, 2024.

	Level 1		Level 2		Level 3		Total
	(in millions)
Financial Assets
Interest rate swaps (1)	$	—	$	—	$	—	$	—
Total	$	—	$	—	$	—	$	—
Financial Liabilities
Interest rate swaps (1)	$	—	$	10.9	$	—	$	10.9
Long-term debt, net (2)		—		592.8		—		592.8
Total	$	—	$	603.7	$	—	$	603.7

(1) Measured as the present value of all expected future cash flows based on the SOFR-based swap yield curves as of September 30, 2024. The present value calculation uses discount rates that have been adjusted to reflect the credit quality of the Company and its counterparties.

(2) Measured based on dealer quotes considering current market rates for the Company’s credit facility. The ratio of the Company’s aggregate debt balance has trended from quoted market prices in active markets to quoted prices in non-active markets. Debt fair value does not include debt issuance costs and discount.

There were no transfers into or out of Level 1, 2 or 3 during the periods ended September 30, 2024 and December 31, 2023.

The Company’s nonfinancial assets such as franchise operating rights, property, plant, and equipment, and other intangible assets are not measured at fair value on a recurring basis; however, they are subject to fair value adjustments in certain circumstances, such as when there is evidence that an impairment may exist.  When such impairments are recorded, fair values are generally classified within Level 3 of the valuation hierarchy.

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Derivative Instruments

9 Months Ended

Sep. 30, 2024

Derivative Instruments

Derivative Instruments

Note 12. Derivative Instruments

The Company is exposed to certain risks during the normal course of its business arising from adverse changes in interest rates. The Company selectively uses derivative financial instruments (“derivatives”), including interest rate swaps, to manage interest rate risk. The Company does not hold or issue derivative instruments for speculative purposes. Fluctuations in interest rates can be volatile, and the Company’s risk management activities do not totally eliminate these risks. Consequently, these fluctuations could have a significant effect on the Company’s financial results.

The Company’s exposure to interest rate risk results primarily from its variable rate borrowings. At various points during the first quarter of 2024, the Company entered into five separate pay-fixed interest rate swap agreements for a notional amount of $100.0 million each.  The company elected not to use hedge accounting treatment for these instruments.

As of September 30, 2024, the Company is the fixed rate payor on five interest rate swap contracts that effectively fix the SOFR-based index used to determine the interest rates charged on a portion of the Company’s total long-term debt of $954.9 million, not including unamortized debt issuance costs and discount. These contracts fix the Company’s term loan variable rate exposure at an average of 4.3% and have expiration dates of February and March 2027. The Company accounts for each agreement on a fair value basis at each reporting period.  

The following table summarizes the notional amounts and fair values of the Company’s outstanding derivatives by risk category and instrument type within the unaudited condensed consolidated balance sheet as of September 30, 2024. The Company did not have any derivative instruments as of December 31, 2023.

			Fair Value		Fair Value
			Accrued		Other
	Notional		Liablities		Non-current
	Amount		and Other		Liabilities
Derivatives Instruments	(in millions)
Interest rate swap contracts as of September 30, 2024	$	500.0	$	2.5	$	8.4

The Company recognized the change in fair value of $11.6 million, offset by cash receipts of $1.3 million, in interest expense in the condensed consolidated income statement related to these agreements for the three months ended September 30, 2024.

The Company recognized the change in fair value of $10.9 million, offset by cash receipts of $2.9 million, in interest expense in the condensed consolidated income statement related to these agreements for the nine months ended September 30, 2024.  The Company did not participate in any derivative instrument agreements during the three and nine months ended September 30, 2023.

See additional disclosure information related to these derivative instruments in Note 11 – Fair Value Measurements.  

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Income Taxes

9 Months Ended

Sep. 30, 2024

Income Taxes

Income Taxes

Note 13. Income Taxes

The Company accounts for income taxes under the asset and liability method. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statement and tax basis of assets and liabilities using enacted tax rates in effect for the year in which the difference is expected to reverse. Additionally, the impact on deferred tax assets and liabilities of changes in tax rates is reflected in the financial statements in the period that includes the date of enactment.

The Company reported income tax benefit of $6.5 million and $35.6 million for the three months ended September 30, 2024 and 2023, respectively, and income tax benefit of $10.1 million and $84.4 million for the nine months ended September 30, 2024 and 2023, respectively.

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Commitments and Contingencies

9 Months Ended

Sep. 30, 2024

Commitments and Contingencies

Commitments and Contingencies

Note 14. Commitments and Contingencies

On March 7, 2018, Sprint Communications Company LP (“Sprint”) filed a complaint in the U.S. District Court for the District of Delaware alleging that the Company infringed a set of patents directed to the provision of Voice over Internet Protocol services.  This lawsuit was part of a larger, decade long patent enforcement campaign by Sprint aimed at numerous service providers in the broadband and telecommunications industry.  In April 2023, prior to the commencement of the Company’s jury trial on April 24, 2023, the Company and Sprint entered into settlement discussions and also conducted a formal mediation.  Those discussions culminated in a negotiated resolution of the pending litigation, for which the parties executed a binding term sheet on April 19, 2023, and a Confidential Settlement and License Agreement on April 28, 2023.  The terms of the settlement are confidential, but the agreement does obligate the Company to make payments to Sprint over the course of three years in exchange for a full release of all liability.  

The Company continues to pursue funding contributions for that settlement from third parties implicated by Sprint’s claims and the Company’s defense, including indemnification claims against the Company’s various affected equipment providers. As a result of the settlement, the Company accrued $46.8 million as of March 31, 2023, and the associated expense is included in selling, general and administrative expenses.  The Company does not believe that the settlement will have a material impact on the Company’s capital expenditures.  As of September 30, 2024 the Company had a remaining  accrual of  $10.7 million.

The Company is also party to various legal proceedings (including individual, class and putative class actions) arising in the normal course of its business covering a wide range of matters and types of claims including, but not limited to, general contracts, billing disputes, rights of access, programming, taxes, fees and surcharges, consumer protection, trademark and patent infringement, employment, regulatory, tort, claims of competitors and disputes with other carriers.

In accordance with GAAP, the Company accrues an expense for pending litigation when it determines that an unfavorable outcome is probable and the amount of the loss can be reasonably estimated. Legal defense costs are expensed as incurred. None of the Company’s existing accruals for pending matters are material. The Company consistently monitors its pending litigation for the purpose of adjusting its accruals and revising its disclosures accordingly, in accordance with GAAP, when required. However, litigation is subject to uncertainty, and the outcome of any particular matter is not predictable. The Company will vigorously defend its interests in pending litigation, and the Company believes that the ultimate resolution of all such matters, after considering insurance coverage or other indemnities to which it is entitled, will not have a material adverse effect on its consolidated financial position, results of operations, or cash flows.

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Subsequent Events

9 Months Ended

Sep. 30, 2024

Subsequent Events

Subsequent Events

Note 15. Subsequent Events

Hurricane Milton

On October 10, 2024, the Company’s network infrastructure in its Florida markets was impacted by Hurricane Milton. The Company has assessed the damage in the impacted areas and does not believe this will have a material impact on the financial statements. The services to the impacted areas have been restored to approximately 96% of customers.

Priority Credit Agreement

On October 11, 2024, the Company entered into a new super-priority credit agreement with existing lenders and Wilmington Savings Fund Society, FSB, as administrative agent and collateral agent (the “Priority Credit Agreement”). The Priority Credit Agreement provides for (i) a $200 million super-priority “first out” new money term loan (the “First Out TL”), (ii) a super-senior “second out” term loan (the “Second Out TL”) and (iii) a super-senior “second out” revolving credit facility (the “Second Out RCF” and together with the First Out TL and Second Out TL, the “Super-senior Facility”). The Super-senior Facility is guaranteed by the same guarantors and collateral package as the Company’s existing credit facility, and also contains certain collateral and guarantee enhancements.

The Super-senior Facility provides that term loan lenders under the existing Credit Agreement that fund their pro rata share of the new money First Out TL are entitled to exchange their existing term loans under the existing Credit Agreement into the Priority Credit Agreement, with 15% of such exchanged term loans to be included at par in the First Out TL (with such amounts incremental to the $200 million amount outstanding under the First Out TL) and 85% of the exchanged term loans at par into the Second Out TL. As of October 31, 2024, substantially all existing term loan lenders participated in the new money First Out TL, which resulted in an aggregate First Out TL of $306.4 million (exclusive of PIK fees) and a Second Out TL of approximately $602.7 million. In addition, to the extent that the Company’s revolving lenders under the existing Credit Facility agree to provide covenant relief with respect to the springing leverage ratio under the existing Credit Agreement, such revolving lenders are entitled to exchange their revolving commitments at par into the Second Out RCF prior to November 1, 2024.

The First Out TL matures in December 2028 (subject to a springing maturity of 91 days prior to the maturity of the revolving facility under the existing Credit Agreement) and bears interest at a rate equal to SOFR plus 7.00%. In addition, the First Out TL contains capacity for an incremental $125 million which may not be incurred prior to the first anniversary of the closing date of the Priority Credit Agreement. The Second Out TL matures in December 2028, and bears interest at a rate equal to SOFR plus 3.00%. The Second Out RCF matures in December 2026 and initially bears interest at a rate equal to SOFR plus 2.75% (subject to adjustment based on a grid). Both the First Out TL and Second Out TL require amortization payments of 1.0% per annum. The Super-senior Facility contains certain (a) restrictive covenants, including, but not limited to, restrictions on the entry into burdensome agreements, the prohibition of the incurrence of certain indebtedness, restrictions on the ability to make certain payments and to enter into certain merger, consolidation, asset sale and affiliate transactions, and (b) a springing secured net leverage ratio for the benefit only of the Second Out RCF lenders. The Priority Credit Agreement also contains representations and warranties, affirmative covenants and events of default customary for an agreement of its type. As is customary, certain events of default could result in an acceleration of the Company’s obligations under the Priority Credit Agreement.

In connection with the foregoing, the Company (i) amended its existing Credit Agreement with the lenders and Morgan Stanley Senior Funding, Inc. to provide for certain waivers, releases and consents thereunder. Further, if the revolving lenders holding more than 50% of the outstanding revolving commitments under the existing Credit Agreement participate in the Super-senior Facility, the springing leverage covenant under the existing Credit Agreement will be eliminated. The obligations under the existing Credit Agreement are subordinated in right of payment to the obligations under the Priority Credit Agreement.

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Pay vs Performance Disclosure - USD ($) $ in Millions	3 Months Ended						9 Months Ended
	Sep. 30, 2024	Jun. 30, 2024	Mar. 31, 2024	Sep. 30, 2023	Jun. 30, 2023	Mar. 31, 2023	Sep. 30, 2024	Sep. 30, 2023
Pay vs Performance Disclosure
Net Income (Loss)	$ (22.4)	$ (10.8)	$ (15.0)	$ (104.5)	$ (101.7)	$ (38.0)	$ (48.2)	$ (244.2)

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Insider Trading Arrangements	3 Months Ended
	Sep. 30, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

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Summary of Significant Accounting Policies (Policies)

9 Months Ended

Sep. 30, 2024

Summary of Significant Accounting Policies

Principles of Consolidation and Basis of Presentation

Principles of Consolidation and Basis of Presentation

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) and with the instructions to Form 10-Q and Article 10 of Regulation S-X for interim financial information. Certain information and footnote disclosures normally included in financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to rules and regulations of the Securities and Exchange Commission (“SEC”); however, in the opinion of management, the disclosures made are adequate to ensure the information presented is not misleading. The year-end consolidated balance sheet was derived from audited financial statements.

In the opinion of management, all normally recurring adjustments considered necessary for the fair presentation of the financial statements have been included, and the financial statements present fairly the financial position and results of operations for the interim periods presented. The results of operations for any interim period are not necessarily indicative of results expected for the full year or any future period. These unaudited condensed consolidated financial statements should be read in conjunction with the 2023 Annual Report on Form 10-K filed with the SEC on March 13, 2024, as amended by Amendment No. 1 to the 2023 Annual Report on Form 10-K/A  filed with the SEC on September 4, 2024.

All significant intercompany accounts and transactions have been eliminated in consolidation.

Use of Estimates

Use of Estimates

The preparation of financial statements in accordance with GAAP requires management to make assumptions and estimates that affect the reported amounts and disclosures of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts and disclosures of revenues and expenses during the reporting period. The Company bases its estimates on historical experience and on various other assumptions that it believes are reasonable under the circumstances. To the extent there are differences between those estimates and actual results, the unaudited condensed consolidated financial statements may be materially affected.

Recently Issued Accounting Pronouncements

Recently Issued Accounting Standards

ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures

In November 2023, Financial Accounting Standards Board (“FASB”) issued Accounting Standard Update (“ASU”) 2023-07, Segment Reporting (Topic 280), Improvement to Reportable Segment Disclosures.  ASU 2023-07 will require public business entities (“PBEs”)  to disclose, on an annual and interim basis, significant segment expenses provided to the chief operating decision maker (“CODM”) including a profit and loss; an amount for other segment items by reportable segment, including  a description of composition; annual disclosures about a reportable segment’s profit or loss; if a CODM uses more than one measure of a segment’s profit or loss the PBE may report one or more of those additional measures; and requires that a PBE disclose the title and position of the CODM. The updated disclosure requirements are to be adopted for annual periods beginning after December 15, 2023, and interim periods beginning after December 15, 2024.  The Company does not anticipate adoption will have a material impact on the financial position, results of operations, cash flows or disclosures.

ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures

In October 2023, FASB issued Accounting Standard Update (“ASU”) 2023-09, Income Taxes (Topic 740), Improvement to Income Tax Disclosures.  ASU 2023-09 will require all entities to disclose more detailed information in their reconciliation of their statutory tax rate to their effective tax rate. This requires PBEs to include incremental detail in a numerical, tabular format, while all other entities will do so through enhanced qualitative disclosures. The ASU also requires entities to disclose more detailed information about income taxes paid, including by jurisdiction; pretax income (or loss) from continuing operations; and income tax expense (or benefit). The updated disclosure requirements are to be adopted for annual periods beginning after December 15, 2024.  The Company expects the adoption of the standard to result in additional disaggregation in the income tax footnote disclosures but does not anticipate adoption will have a material impact on its financial position, results of operations or cash flows.

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Revenue from Contracts with Customers (Tables)

9 Months Ended

Sep. 30, 2024

Contract assets

Schedule of revenue by service offering

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Residential subscription
HSD	$	87.5	$	90.8	$	260.1	$	265.6
Video		25.5		36.1		83.1		114.0
Telephony		4.4		5.2		13.7		16.3
Total residential subscription(2)	$	117.4	$	132.1	$	356.9	$	395.9
Business subscription
HSD	$	20.0	$	19.0	$	58.6	$	56.1
Video		2.5		2.8		7.5		8.6
Telephony		6.1		6.4		18.5		19.5
Total business subscription	$	28.6	$	28.2	$	84.6	$	84.2
Total subscription services revenue		146.0		160.3		441.5		480.1
Other business services revenue(1)		4.5		5.4		14.8		15.7
Other revenue		7.5		7.4		22.0		22.1
Total revenue	$	158.0	$	173.1	$	478.3	$	517.9

(1) Includes wholesale and colocation lease revenue of $4.4 million and $5.0 million for the three months ended September 30, 2024 and 2023, respectively and $14.1 million and $14.6 million for the nine months ended September 30, 2024 and 2023, respectively.

(2) Includes $0.6 million of customer credits for the markets impacted by Hurricane Helene during the three and nine months ended September 30, 2024.

Schedule of activity of contract liabilities and current and non-current portion of contract liabilities

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Balance at beginning of period	$	2.4	$	2.5	$	2.5	$	2.7
Deferral		2.7		2.8		7.8		8.0
Revenue recognized		(2.7)		(2.8)		(7.9)		(8.2)
Balance at end of period	$	2.4	$	2.5	$	2.4	$	2.5

	September 30,  2024		December 31, 2023
	(in millions)
Current contract liabilities	$	2.1	$	2.2
Non-current contract liabilities		0.3		0.3
Total contract liabilities	$	2.4	$	2.5

Summary of expected revenue to be recognized in future periods related to performance obligations which have not been satisfied or are partially unsatisfied

	2024		2025		2026		Thereafter		Total
	(in millions)
Subscription services	$	16.4	$	45.6	$	23.0	$	12.3	$	97.3
Other business services		0.7		1.9		1.0		0.4		4.0
Total expected revenue	$	17.1	$	47.5	$	24.0	$	12.7	$	101.3

Schedule of change in the allowance for doubtful accounts for trade accounts receivable

	Three months ended					Nine months ended
	September 30,					September 30,
	2024		2023		2024		2023
	(in millions)
Accounts receivable - trade	$	37.6	$	47.2	$	37.6	$	47.2
Allowance for doubtful accounts:
Balance at beginning of period	$	5.5	$	5.9	$	6.7	$	4.3
Provision charged to expense		2.5		3.0		7.3		8.5
Accounts written off, net of recoveries		(4.4)		(2.2)		(10.4)		(6.1)
Balance at end of period	$	3.6	$	6.7	$	3.6	$	6.7
Accounts receivable - trade, net of allowance for doubtful accounts	$	34.0	$	40.5	$	34.0	$	40.5

Promotional costs

Contract assets

Schedule of activity of capitalized contract costs and current and non-current portion of capitalized contract costs

The following table summarizes the activity of promotional costs:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Balance at beginning of period	$	19.7	$	18.6	$	20.4	$	18.0
Deferral		0.4		2.6		4.3		6.6
Amortization		(2.2)		(1.8)		(6.8)		(5.2)
Balance at end of period	$	17.9	$	19.4	$	17.9	$	19.4

The following table presents the current and non-current portion of promotional costs for the periods presented:

	September 30,  2024		December 31, 2023
	(in millions)
Current promotional costs	$	8.2	$	8.0
Non-current promotional costs		9.7		12.4
Total promotional costs	$	17.9	$	20.4

Costs of obtaining contracts with customers

Contract assets

Schedule of activity of capitalized contract costs and current and non-current portion of capitalized contract costs

The following table summarizes the activity of costs of obtaining contracts with customers:

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Balance at beginning of period	$	43.2	$	40.8	$	42.4	$	39.5
Deferral		4.1		4.8		13.3		14.1
Amortization		(4.3)		(4.1)		(12.7)		(12.1)
Balance at end of period	$	43.0	$	41.5	$	43.0	$	41.5

The following table presents the current and non-current portion of costs of obtaining contracts with customers as of the end of the corresponding periods:

	September 30,  2024		December 31, 2023
	(in millions)
Current costs of obtaining contracts with customers	$	16.9	$	16.5
Non-current costs of obtaining contracts with customers		26.1		25.9
Total costs of obtaining contracts with customers	$	43.0	$	42.4

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Plant, Property and Equipment, Net (Tables)

9 Months Ended

Sep. 30, 2024

Plant, Property and Equipment, Net

Schedule of plant, property and equipment

	September 30,		December 31,
	2024		2023
	(in millions)
Distribution facilities	$	1,628.3	$	1,510.6
Head-end equipment		297.5		296.5
Customer premise equipment		274.6		274.9
Computer equipment and software		196.0		182.0
Telephony infrastructure		48.0		48.0
Buildings and leasehold improvements		34.1		33.4
Vehicles		30.0		28.1
Office and technical equipment		19.2		19.1
Land		4.4		4.4
Construction in progress (including material inventory and other)		61.9		76.6
Total property, plant and equipment		2,594.0		2,473.6
Less accumulated depreciation		(1,770.2)		(1,643.2)
	$	823.8	$	830.4

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Franchising Operating Rights and Goodwill (Tables)

9 Months Ended

Sep. 30, 2024

Franchising Operating Rights and Goodwill

Schedule of changes in the carrying amounts of franchise operating rights

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Franchise Operating Rights
Balance at beginning of period	$	278.3	$	457.0	$	278.3	$	585.1
Impairment charge		—		(131.7)		—		(259.8)
Balance at end of period	$	278.3	$	325.3	$	278.3	$	325.3
Goodwill
Balance at beginning of period	$	225.1	$	225.1	$	225.1	$	225.1
Impairment charge		—		—		—		—
Balance at end of period	$	225.1	$	225.1	$	225.1	$	225.1

Schedule of changes in the carrying amounts of goodwill

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Franchise Operating Rights
Balance at beginning of period	$	278.3	$	457.0	$	278.3	$	585.1
Impairment charge		—		(131.7)		—		(259.8)
Balance at end of period	$	278.3	$	325.3	$	278.3	$	325.3
Goodwill
Balance at beginning of period	$	225.1	$	225.1	$	225.1	$	225.1
Impairment charge		—		—		—		—
Balance at end of period	$	225.1	$	225.1	$	225.1	$	225.1

Schedule of total impairment charges recognized in each market

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions)
Columbus, GA	$	—	$	35.4	$	—	$	39.1
Huntsville, AL		—		21.5		—		81.5
Augusta, GA		—		20.5		—		44.9
Montgomery, AL		—		20.0		—		33.0
Charleston, SC		—		12.5		—		12.5
Panama City, FL		—		9.5		—		23.0
Valley, AL		—		6.5		—		10.5
Knoxville, TN		—		5.8		—		5.8
Newnan, GA		—		—		—		9.5
Total	$	—	$	131.7	$	—	$	259.8

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Accrued Liabilities and Other (Tables)

9 Months Ended

Sep. 30, 2024

Accrued Liabilities and Other

Schedule of accrued liabilities and other

	September 30,		December 31,
	2024		2023
	(in millions)
Payroll and employee benefits	$	25.6	$	15.5
Property, income, sales and use taxes		9.5		1.5
Programming costs		9.3		11.4
Other accrued liabilities		7.2		6.8
Patent litigation settlement		5.9		10.0
Employee severance		5.6		5.4
Professional fees		4.2		2.1
Franchise and revenue sharing fees		3.8		4.9
Utility pole costs		3.0		2.4
Fair value of interest rate swap		2.5		—
	$	76.6	$	60.0

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Long-Term Debt and Finance Leases (Tables)

9 Months Ended

Sep. 30, 2024

Long-Term Debt and Finance Leases

Summary of long-term debt and finance lease obligations

							December 31,
	September 30, 2024						2023
	Available
	borrowing		Effective		Outstanding		Outstanding
	capacity		interest rate(1)		balance		balance
	(in millions)
Long-term debt:
Term B Loans, net(2)	$	—	7.60	%	$	706.4	$	711.3
Revolving Credit Facility(3)		0.4	7.69	%		245.0		201.0
Total long-term debt	$	0.4				951.4		912.3
Other Financing						1.1		1.4
Finance lease obligations						23.6		24.6
Total long-term debt, finance lease obligations and other						976.1		938.3
Debt issuance costs, net(4)						(3.1)		(3.8)
Sub-total						973.0		934.5
Less current portion						(17.9)		(18.8)
Long-term portion					$	955.1	$	915.7

(1) Represents the effective interest rate in effect for all borrowings outstanding as of September 30, 2024 pursuant to each debt instrument including the applicable margin.

(2) At September 30, 2024 and December 31, 2023 includes $3.5 million and $4.1 million of net unamortized discounts, respectively.

(3) Available borrowing capacity at September 30, 2024 represents $250.0 million of total availability less borrowings of $245.0 million on the Revolving Credit Facility and outstanding letters of credit of $4.6 million. Letters of credit are used in the ordinary course of business and are released when the respective contractual obligations have been fulfilled by the Company.

(4) At September 30, 2024 and December 31, 2023 debt issuance costs include $2.5 million and $3.0 million related to Term B Loans and $0.6 million and $0.8 million related to the Revolving Credit Facility, respectively.

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Stock-Based Compensation (Tables)

9 Months Ended

Sep. 30, 2024

Stock-Based Compensation

Schedule of the changes restricted stock activity

The following table presents the changes in restricted stock activity during the nine months ended September 30, 2024 and 2023:

	September 30,	September 30,
	2024	2023
	(shares)
Outstanding, beginning of period	2,451,026	3,223,995
Granted	1,766,386	2,075,854
Vested	(1,328,867)	(2,283,097)
Forfeited	(196,404)	(317,453)
Outstanding, end of period(1)	2,692,141	2,699,299

(1) The total outstanding non-vested shares of restricted stock awards granted to employees and directors are included in total outstanding shares for the periods presented.

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Equity (Tables)

9 Months Ended

Sep. 30, 2024

Equity

Summary of repurchases of common stock

	Three months ended		Nine months ended
	September 30,		September 30,
	2024	2023	2024	2023
	(shares)
Share buybacks	—	—	—	3,751,803
Income tax withholding(1)	7,548	35,647	368,756	792,068
	7,548	35,647	368,756	4,543,871

(1) Generally, the company withholds shares to cover the income tax withholdings of the employee upon vesting. These shares are not part of the Board of Directors approved Share Repurchase Program.

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Earnings per Common Share (Tables)

9 Months Ended

Sep. 30, 2024

Earnings per Common Share

Schedule of computation of income per share

	Three months ended				Nine months ended
	September 30,				September 30,
	2024		2023		2024		2023
	(in millions, except share data)
Net loss	$	(22.4)	$	(104.5)	$	(48.2)	$	(244.2)
Basic weighted-average shares		82,053,403		80,888,537		81,782,166		81,797,740
Effect of dilutive securities:
Restricted stock awards		—		—		—		—
Diluted weighted-average shares		82,053,403		80,888,537		81,782,166		81,797,740
Basic and diluted loss per common share
Basic	$	(0.27)	$	(1.29)	$	(0.59)	$	(2.99)
Diluted	$	(0.27)	$	(1.29)	$	(0.59)	$	(2.99)

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Fair Value Measurements (Tables)

9 Months Ended

Sep. 30, 2024

Fair Value Measurements

Schedule of derivative instruments at fair value on a recurring basis

	Level 1		Level 2		Level 3		Total
	(in millions)
Financial Assets
Interest rate swaps (1)	$	—	$	—	$	—	$	—
Total	$	—	$	—	$	—	$	—
Financial Liabilities
Interest rate swaps (1)	$	—	$	10.9	$	—	$	10.9
Long-term debt, net (2)		—		592.8		—		592.8
Total	$	—	$	603.7	$	—	$	603.7

(1) Measured as the present value of all expected future cash flows based on the SOFR-based swap yield curves as of September 30, 2024. The present value calculation uses discount rates that have been adjusted to reflect the credit quality of the Company and its counterparties.

(2) Measured based on dealer quotes considering current market rates for the Company’s credit facility. The ratio of the Company’s aggregate debt balance has trended from quoted market prices in active markets to quoted prices in non-active markets. Debt fair value does not include debt issuance costs and discount.

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Derivative Instruments (Tables)

9 Months Ended

Sep. 30, 2024

Derivative Instruments

Summary of notional amounts and fair values of outstanding derivatives

			Fair Value		Fair Value
			Accrued		Other
	Notional		Liablities		Non-current
	Amount		and Other		Liabilities
Derivatives Instruments	(in millions)
Interest rate swap contracts as of September 30, 2024	$	500.0	$	2.5	$	8.4

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General Information - Markets and segments (Details)	9 Months Ended
	Sep. 30, 2024 segment item
General Information
Number of markets | item	16
Number of reportable segments | segment	1

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Revenue from Contracts with Customers - Revenue by Service Offering (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Revenue from Contracts with Customers
Other revenue	$ 7.5	$ 7.4	$ 22.0	$ 22.1
Total revenue	158.0	173.1	478.3	517.9
Subscription services
Revenue from Contracts with Customers
Revenue	146.0	160.3	441.5	480.1
Other business services
Revenue from Contracts with Customers
Revenue	4.5	5.4	14.8	15.7
Other business services - Wholesale and colocation lease revenue
Revenue from Contracts with Customers
Revenue	4.4	5.0	14.1	14.6
Residential subscription | Subscription services
Revenue from Contracts with Customers
Revenue	117.4	132.1	356.9	395.9
Residential subscription | Subscription services | Hurricane Helene
Revenue from Contracts with Customers
Customer credits	0.6		0.6
Residential subscription | HSD
Revenue from Contracts with Customers
Revenue	87.5	90.8	260.1	265.6
Residential subscription | Video
Revenue from Contracts with Customers
Revenue	25.5	36.1	83.1	114.0
Residential subscription | Telephony
Revenue from Contracts with Customers
Revenue	4.4	5.2	13.7	16.3
Business subscription | Subscription services
Revenue from Contracts with Customers
Revenue	28.6	28.2	84.6	84.2
Business subscription | HSD
Revenue from Contracts with Customers
Revenue	20.0	19.0	58.6	56.1
Business subscription | Video
Revenue from Contracts with Customers
Revenue	2.5	2.8	7.5	8.6
Business subscription | Telephony
Revenue from Contracts with Customers
Revenue	$ 6.1	$ 6.4	$ 18.5	$ 19.5

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Revenue from Contracts with Customers - Promotional Costs (Details) - Promotional costs - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Capitalized contract costs
Capitalized contract cost, Beginning of period	$ 19.7	$ 18.6	$ 20.4	$ 18.0
Deferral	0.4	2.6	4.3	6.6
Amortization	(2.2)	(1.8)	(6.8)	(5.2)
Capitalized contract cost, End of period	17.9	19.4	17.9	19.4
Capitalized contract costs, Current and non-current portion
Capitalized contract cost, Current	8.2		8.2		$ 8.0
Capitalized contract cost, Non-current	9.7		9.7		12.4
Total capitalized contract cost	$ 17.9	$ 19.4	$ 17.9	$ 19.4	$ 20.4

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Revenue from Contracts with Customers - Costs of Obtaining Contracts (Details) - Costs of obtaining contracts with customers - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Capitalized contract costs
Capitalized contract cost, Beginning of period	$ 43.2	$ 40.8	$ 42.4	$ 39.5
Deferral	4.1	4.8	13.3	14.1
Amortization	(4.3)	(4.1)	(12.7)	(12.1)
Capitalized contract cost, End of period	43.0	41.5	43.0	41.5
Capitalized contract costs, Current and non-current portion
Capitalized contract cost, Current	16.9		16.9		$ 16.5
Capitalized contract cost, Non-current	26.1		26.1		25.9
Total capitalized contract cost	$ 43.0	$ 41.5	$ 43.0	$ 41.5	$ 42.4

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Revenue from Contracts with Customers - Contract Liabilities (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Revenue from Contracts with Customers
Contract liability, Beginning of period	$ 2.4	$ 2.5	$ 2.5	$ 2.7
Deferral	2.7	2.8	7.8	8.0
Revenue recognized	(2.7)	(2.8)	(7.9)	(8.2)
Contract liability, End of period	2.4	2.5	2.4	2.5
Current contract liabilities	2.1		2.1		$ 2.2
Non-current contract liabilities	0.3		0.3		0.3
Total contract liabilities	$ 2.4	$ 2.5	$ 2.4	$ 2.5	$ 2.5

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Revenue from Contracts with Customers - Unsatisfied Performance Obligations Amount (Details) $ in Millions	Sep. 30, 2024 USD ($)
Business subscription services and other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 101.3
Business subscription services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	97.3
Other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 4.0
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01 | Residential subscription | Maximum
Unsatisfied Performance Obligations
Expected period to recognize revenue of remaining performance obligations	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01 | Business subscription services and other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 17.1
Expected period to recognize revenue of remaining performance obligations	3 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01 | Business subscription services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 16.4
Expected period to recognize revenue of remaining performance obligations	3 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01 | Other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 0.7
Expected period to recognize revenue of remaining performance obligations	3 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-01-01 | Business subscription services and other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 47.5
Expected period to recognize revenue of remaining performance obligations	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-01-01 | Business subscription services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 45.6
Expected period to recognize revenue of remaining performance obligations	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-01-01 | Other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 1.9
Expected period to recognize revenue of remaining performance obligations	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-01-01 | Business subscription services and other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 24.0
Expected period to recognize revenue of remaining performance obligations	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-01-01 | Business subscription services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 23.0
Expected period to recognize revenue of remaining performance obligations	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-01-01 | Other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 1.0
Expected period to recognize revenue of remaining performance obligations	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-01-01 | Business subscription services and other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 12.7
Expected period to recognize revenue of remaining performance obligations
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-01-01 | Business subscription services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 12.3
Expected period to recognize revenue of remaining performance obligations
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-01-01 | Other business services
Unsatisfied Performance Obligations
Expected revenue to be recognized in future periods	$ 0.4
Expected period to recognize revenue of remaining performance obligations

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Revenue from Contracts with Customers - Provision for Doubtful Accounts (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Revenue from Contracts with Customers
Period of delinquency after which Company disconnects services to customers			100 days
Accounts receivable - trade, net of allowance for doubtful accounts
Accounts receivable - trade	$ 37.6	$ 47.2	$ 37.6	$ 47.2
Allowance for doubtful accounts
Balance at beginning of period	5.5	5.9	6.7	4.3
Provision charged to expense	2.5	3.0	7.3	8.5
Accounts written off, net of recoveries	(4.4)	(2.2)	(10.4)	(6.1)
Balance at end of period	3.6	6.7	3.6	6.7
Accounts receivable-trade, net of allowance for doubtful accounts	$ 34.0	$ 40.5	$ 34.0	$ 40.5	$ 38.8

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Plant, Property and Equipment, Net - Components (Details) - USD ($) $ in Millions		3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Plant, Property and Equipment, Net
Total property, plant and equipment	$ 2,594.0	$ 2,594.0		$ 2,594.0		$ 2,473.6
Less accumulated depreciation	(1,770.2)	(1,770.2)		(1,770.2)		(1,643.2)
Plant, Property and Equipment, Net	823.8	823.8		823.8		830.4
Depreciation expense		52.5	$ 48.9	157.7	$ 141.1
Gain (loss) on sale of operating assets, net		(2.6)	$ (0.4)	(2.3)	$ (0.3)
Hurricane Helene
Plant, Property and Equipment, Net
Loss from write-down of fixed assets	2.4
Distribution facilities
Plant, Property and Equipment, Net
Total property, plant and equipment	1,628.3	1,628.3		1,628.3		1,510.6
Head-end equipment
Plant, Property and Equipment, Net
Total property, plant and equipment	297.5	297.5		297.5		296.5
Customer premise equipment
Plant, Property and Equipment, Net
Total property, plant and equipment	274.6	274.6		274.6		274.9
Computer equipment and software
Plant, Property and Equipment, Net
Total property, plant and equipment	196.0	196.0		196.0		182.0
Telephony infrastructure
Plant, Property and Equipment, Net
Total property, plant and equipment	48.0	48.0		48.0		48.0
Buildings and leasehold improvements
Plant, Property and Equipment, Net
Total property, plant and equipment	34.1	34.1		34.1		33.4
Vehicles
Plant, Property and Equipment, Net
Total property, plant and equipment	30.0	30.0		30.0		28.1
Office and technical equipment
Plant, Property and Equipment, Net
Total property, plant and equipment	19.2	19.2		19.2		19.1
Land
Plant, Property and Equipment, Net
Total property, plant and equipment	4.4	4.4		4.4		4.4
Construction in progress (including material inventory and other)
Plant, Property and Equipment, Net
Total property, plant and equipment	$ 61.9	$ 61.9		$ 61.9		$ 76.6

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Franchising Operating Rights and Goodwill - Roll forward (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Franchise Operating Rights
Balance at beginning of period	$ 278.3	$ 457.0	$ 278.3	$ 585.1
Impairment charge		(131.7)		(259.8)
Balance at end of period	278.3	325.3	278.3	325.3
Goodwill
Balance at beginning of period	225.1	225.1	225.1	225.1
Impairment charge		0.0		0.0
Balance at end of period	$ 225.1	$ 225.1	$ 225.1	$ 225.1

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Franchising Operating Rights and Goodwill - Impairment (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Franchise operating rights
Impairment of franchise operating rights		$ 131.7		$ 259.8
Goodwill
Impairment of goodwill		0.0		0.0
Columbus, GA
Franchise operating rights
Impairment of franchise operating rights		35.4		39.1
Huntsville, AL
Franchise operating rights
Impairment of franchise operating rights		21.5		81.5
Augusta, GA
Franchise operating rights
Impairment of franchise operating rights		20.5		44.9
Montgomery, AL
Franchise operating rights
Impairment of franchise operating rights		20.0		33.0
Charleston, SC
Franchise operating rights
Impairment of franchise operating rights		12.5		12.5
Panama City, FL
Franchise operating rights
Impairment of franchise operating rights		9.5		23.0
Valley, AL
Franchise operating rights
Impairment of franchise operating rights		6.5		10.5
Knoxville, TN
Franchise operating rights
Impairment of franchise operating rights		$ 5.8		5.8
Newnan, GA
Franchise operating rights
Impairment of franchise operating rights				$ 9.5

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Accrued Liabilities and Other (Details) - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Accrued Liabilities and Other
Payroll and employee benefits	$ 25.6	$ 15.5
Property, income, sales and use taxes	9.5	1.5
Programming costs	9.3	11.4
Other accrued liabilities	7.2	6.8
Patent litigation settlement	5.9	10.0
Employee severance	5.6	5.4
Professional fees	4.2	2.1
Franchise and revenue sharing fees	3.8	4.9
Utility pole costs	3.0	2.4
Fair value of interest rate swap	2.5
Accrued liabilities and other	$ 76.6	$ 60.0

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Long-Term Debt and Finance Leases - Summary (Details) - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023	Dec. 20, 2021
Long-Term Debt and Capital Leases
Available borrowing capacity	$ 0.4
Long-term debt	951.4	$ 912.3
Other Financing	1.1	1.4
Finance lease obligations	$ 23.6	$ 24.6
Finance Lease, Liability, Statement of Financial Position	Long-term portion, Less current portion	Long-term portion, Less current portion
Total long-term debt, finance lease obligations and other	$ 976.1	$ 938.3
Debt issuance costs, net	(3.1)	(3.8)
Sub-total	973.0	934.5
Less current portion	(17.9)	(18.8)
Long-term portion	$ 955.1	915.7
Term B Loans
Long-Term Debt and Capital Leases
Effective interest rate (as a percent)	7.60%
Long-term debt	$ 706.4	711.3
Debt issuance costs, net	(2.5)	(3.0)
Net discount	3.5	4.1
Revolving Credit Facility
Long-Term Debt and Capital Leases
Available borrowing capacity	$ 0.4
Effective interest rate (as a percent)	7.69%
Long-term debt	$ 245.0	201.0
Debt issuance costs, net	(0.6)	$ (0.8)
Maximum borrowing capacity	250.0		$ 250.0
Outstanding letters of credit	$ 4.6

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Long-Term Debt and Finance Leases - Term B Loans and Revolving Credit Facility (Details) - USD ($) $ in Millions	Dec. 20, 2021	Sep. 30, 2024
Term B Loans
Long-Term Debt and Capital Leases
Debt issued	$ 730.0
Spread on variable rate (as a percent)	3.00%
Debt Instrument, Variable Interest Rate, Type	us-gaap:SecuredOvernightFinancingRateSofrMember
Floor rate (as a percent)	0.50%
Revolving Credit Facility
Long-Term Debt and Capital Leases
Maximum borrowing capacity	$ 250.0	$ 250.0
Spread on variable rate (as a percent)	2.75%
Debt Instrument, Variable Interest Rate, Type	us-gaap:SecuredOvernightFinancingRateSofrMember
Commitment fee rate for unused commitments (as a percent)	0.50%

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Stock-Based Compensation - 2017 Plan (Details)	9 Months Ended
	Sep. 30, 2024 shares
Stock Based Compensation
Number of authorized shares	18,424,128
Restricted stock awards
Stock Based Compensation
Vesting period	4 years

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Stock-Based Compensation - Expense (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Stock-Based Compensation
Non-cash compensation expense	$ 2.4	$ 3.5	$ 8.3	$ 13.9
Amount of liability settled with shares of stock				$ 0.3

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Stock-Based Compensation - Restricted Stock Activity (Details) - Restricted stock awards - shares	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Restricted Stock Awards
Outstanding, beginning of period (in shares)	2,451,026	3,223,995
Granted (in shares)	1,766,386	2,075,854
Vested (in shares)	(1,328,867)	(2,283,097)
Forfeited (in shares)	(196,404)	(317,453)
Outstanding, end of period (in shares)	2,692,141	2,699,299

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Stock-Based Compensation - Performance Shares (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Stock Based Compensation
Compensation expense (reversal)	$ 2.4	$ 3.5	$ 8.3	$ 13.9
Performance shares
Stock Based Compensation
Vesting period			3 years
Performance shares | Share-based Payment Arrangement, Tranche One, TSR
Stock Based Compensation
Percentage of target shares that may be earned upon achievement of threshold performance metric			50.00%
Performance shares | Share-based Payment Arrangement, Tranche Two, EBITDA metric
Stock Based Compensation
Vesting period			3 years
Percentage of target shares that may be earned upon achievement of threshold performance metric			50.00%

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Equity - Share Repurchase Plan (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Jun. 30, 2023	Oct. 04, 2022
Share Repurchase Program
Common Stock
Common stock repurchase authorized amount (in dollars)						$ 50.0
Treasury Stock at Cost
Common Stock
Share buybacks (in shares)				3,751,803
Income tax withholding (in shares)	7,548	35,647	368,756	792,068
Shares repurchased	7,548	35,647	368,756	4,543,871
Treasury Stock at Cost | Share Repurchase Program
Common Stock
Share buybacks (in shares)					4,900,000
Purchase of shares (in dollars)					$ 50.4

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Earnings per Common Share (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Earnings per Common Share
Net loss, basic	$ (22.4)	$ (104.5)	$ (48.2)	$ (244.2)
Net loss, diluted	$ (22.4)	$ (104.5)	$ (48.2)	$ (244.2)
Basic weighted-average shares	82,053,403	80,888,537	81,782,166	81,797,740
Diluted weighted-average shares	82,053,403	80,888,537	81,782,166	81,797,740
Basic and diluted (loss) earnings per common share
Basic (in dollars per share)	$ (0.27)	$ (1.29)	$ (0.59)	$ (2.99)
Diluted (in dollars per share)	$ (0.27)	$ (1.29)	$ (0.59)	$ (2.99)

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Fair Value Measurements - Recurring basis (Details) $ in Millions	3 Months Ended
	Mar. 31, 2024 agreement	Sep. 30, 2024 USD ($)
Interest rate swaps | Not designated as a hedge
Fair value
Number of interest rate swap agreements entered into | agreement	5
Recurring
Financial Liabilities
Financial Liabilities Total		$ 603.7
Recurring | Interest rate swaps
Financial Liabilities
Derivative liability		10.9
Recurring | Long-term debt
Financial Liabilities
Long-term debt, net		592.8
Recurring | Level 2
Financial Liabilities
Financial Liabilities Total		603.7
Recurring | Level 2 | Interest rate swaps
Financial Liabilities
Derivative liability		10.9
Recurring | Level 2 | Long-term debt
Financial Liabilities
Long-term debt, net		$ 592.8

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Fair Value Measurements - Transfers (Details) - USD ($) $ in Millions	9 Months Ended	12 Months Ended
	Sep. 30, 2024	Dec. 31, 2023
Financial instruments and financial liabilities
Transfer of assets from level 1 to level 2	$ 0.0	$ 0.0
Transfer of assets from level 2 to level 1	0.0	0.0
Transfer of liabilities from level 1 to level 2	0.0	0.0
Transfer of liabilities from level 2 to level 1	0.0	0.0
Transfer of assets into level 3	0.0	0.0
Transfer of assets out of level 3	0.0	0.0
Transfer of liabilities into level 3	0.0	0.0
Transfer of liabilities out of level 3	$ 0.0	$ 0.0

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Derivative Instruments - Notional amounts and fair value (Details) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024 USD ($) contract	Mar. 31, 2024 USD ($) agreement	Sep. 30, 2024 USD ($) contract
Derivatives
Fair value of derivative instrument, current liability	$ 2.5		$ 2.5
Change in fair value of derivative instruments			10.9
Fair value of interest rate swap	$ 2.5		$ 2.5
Interest rate swaps | Not designated as a hedge
Derivatives
Number of interest rate swap agreements entered into | agreement		5
Number of contracts | contract	5		5
Long-term debt not including unamortized debt issuance costs and discount	$ 954.9		$ 954.9
Notional amount	500.0		500.0
Fair value of derivative instrument, current liability	$ 2.5		$ 2.5
Derivative Liability, Current, Statement of Financial Position	Accrued liabilities and other		Accrued liabilities and other
Fair value of derivative instrument, non-current liability	$ 8.4		$ 8.4
Derivative Liability, Noncurrent, Statement of Financial Position	Other non-current liabilities		Other non-current liabilities
Change in fair value of derivative instruments	$ 11.6		$ 10.9
Amount of cash receipts	1.3		2.9
Fair value of interest rate swap	$ 2.5		$ 2.5
Derivative Liability, Current, Statement of Financial Position	Accrued liabilities and other		Accrued liabilities and other
Derivative Liability, Current, Statement of Financial Position	Accrued liabilities and other		Accrued liabilities and other
Interest rate swaps | Not designated as a hedge | Average
Derivatives
Percentage rate			4.30%
Each individual interest rate swap | Not designated as a hedge
Derivatives
Notional amount		$ 100.0

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Income Taxes (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Income Taxes
Income tax benefit	$ 6.5	$ 35.6	$ 10.1	$ 84.4

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Commitments and Contingencies - Legal (Details) - Sprint Patent Infringement Claim - USD ($) $ in Millions	Apr. 28, 2023	Sep. 30, 2024	Mar. 31, 2023
Commitments and contingencies
Settlement payment period	3 years
Amount accrued as result of settlement		$ 10.7	$ 46.8

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Subsequent Events (Details) - Subsequent Events - USD ($) $ in Millions	Oct. 11, 2024	Nov. 04, 2024
Priority Credit Agreement
Subsequent Events
Threshold percentage of outstanding commitments held	50.00%
First Out Term Loan
Subsequent Events
Maximum borrowing capacity, New money	$ 200.0
Percentage of term loans exchanged by lenders to be included at par	15.00%
Aggregate amount	$ 306.4
Springing maturity period	91 days
Spread on variable rate (as a percent)	7.00%
Debt Instrument, Variable Interest Rate, Type	us-gaap:SecuredOvernightFinancingRateSofrMember
Incremental amount	$ 125.0
Amortization payment percentage per annum	1.00%
Second Out Term Loan
Subsequent Events
Percentage of term loans exchanged by lenders to be included at par	85.00%
Aggregate amount	$ 602.7
Spread on variable rate (as a percent)	3.00%
Debt Instrument, Variable Interest Rate, Type	us-gaap:SecuredOvernightFinancingRateSofrMember
Amortization payment percentage per annum	1.00%
Second Out Revolving Credit Facility
Subsequent Events
Spread on variable rate (as a percent)	2.75%
Debt Instrument, Variable Interest Rate, Type	us-gaap:SecuredOvernightFinancingRateSofrMember
Hurricane Milton
Subsequent Events
Percentage of impacted customers for which service has been restored		96.00%