Segment information - Schedule of Net Revenue and Reconciliation to Gross Revenue (Details) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($) segment	Sep. 30, 2019 USD ($)
Segment Reporting [Abstract]
Number of reportable segments | segment			4
Segment Reporting Information [Line Items]
Total revenue	$ 28,736	$ 132,825	$ 206,946	$ 492,644
Management fees
Segment Reporting Information [Line Items]
Total revenue	8	83	635	1,568
Cost reimbursements
Segment Reporting Information [Line Items]
Total revenue	505	1,586	1,913	5,123
Yucatán Peninsula
Segment Reporting Information [Line Items]
Total revenue	17,903	53,100	82,199	187,100
Yucatán Peninsula | Management fees
Segment Reporting Information [Line Items]
Total revenue	0	0	0	0
Yucatán Peninsula | Cost reimbursements
Segment Reporting Information [Line Items]
Total revenue	0	0	0	0
Pacific Coast
Segment Reporting Information [Line Items]
Total revenue	787	17,760	22,522	67,054
Pacific Coast | Management fees
Segment Reporting Information [Line Items]
Total revenue	0	0	0	0
Pacific Coast | Cost reimbursements
Segment Reporting Information [Line Items]
Total revenue	0	0	0	0
Dominican Republic
Segment Reporting Information [Line Items]
Total revenue	2,453	14,617	38,097	70,361
Dominican Republic | Management fees
Segment Reporting Information [Line Items]
Total revenue	0	0	0	0
Dominican Republic | Cost reimbursements
Segment Reporting Information [Line Items]
Total revenue	0	0	0	0
Jamaica
Segment Reporting Information [Line Items]
Total revenue	7,295	46,977	62,771	165,307
Jamaica | Management fees
Segment Reporting Information [Line Items]
Total revenue	0	0	0	0
Jamaica | Cost reimbursements
Segment Reporting Information [Line Items]
Total revenue	474	1,311	1,484	3,899
Operating Segments
Segment Reporting Information [Line Items]
Total revenue	27,035	126,060	198,061	468,954
Operating Segments | Yucatán Peninsula
Segment Reporting Information [Line Items]
Total revenue	17,351	50,996	79,689	180,981
Operating Segments | Pacific Coast
Segment Reporting Information [Line Items]
Total revenue	773	17,404	21,854	65,061
Operating Segments | Dominican Republic
Segment Reporting Information [Line Items]
Total revenue	2,453	14,585	38,060	70,226
Operating Segments | Jamaica
Segment Reporting Information [Line Items]
Total revenue	6,458	43,075	58,458	152,686
Segment Reconciling Items | Other
Segment Reporting Information [Line Items]
Total revenue	258	14	293	30
Segment Reconciling Items | Management fees
Segment Reporting Information [Line Items]
Total revenue	8	83	635	1,568
Segment Reconciling Items | Cost reimbursements
Segment Reporting Information [Line Items]
Total revenue	505	1,586	1,913	5,123
Segment Reconciling Items | Compulsory tips
Segment Reporting Information [Line Items]
Total revenue	$ 930	$ 5,082	$ 6,044	$ 16,969