10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2024

OR

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                     to                    

Commission File No. 001-37986

INTERNATIONAL MONEY EXPRESS, INC.

(Exact name of registrant as specified in its charter)

Delaware	47-4219082
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
9100 South Dadeland Blvd. Suite 1100 Miami, Florida	33156
(Address of Principal Executive Offices)	(Zip Code)

(305) 671-8000

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common stock ($0.0001 par value)	IMXI	Nasdaq Capital Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes ☒  No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  Yes ☒  No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

☒	Large accelerated filer	☐	Accelerated filer
☐	Non-accelerated filer	☐	Smaller reporting company
		☐	Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act): Yes ☐  No ☒

As of November 4, 2024, there were 31,098,659 shares of the registrant’s common stock, $0.0001 par value per share, outstanding. The registrant has no other class of common stock outstanding.

INTERNATIONAL MONEY EXPRESS, INC.

INDEX TO FINANCIAL STATEMENTS

		Page
SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS		3
PART 1 - FINANCIAL INFORMATION
Item 1.	Financial Statements	4
	Condensed Consolidated Balance Sheets as of September 30, 2024 and December 31, 2023	4
	Condensed Consolidated Statements of Income and Comprehensive Income for the Three and Nine Months Ended September 30, 2024 and 2023	5
	Condensed Consolidated Statements of Changes in Stockholders’ Equity for the Three and Nine Months Ended September 30, 2024 and 2023	6
	Condensed Consolidated Statements of Cash Flows for the Nine Months Ended September 30, 2024 and 2023	8
	Notes to Condensed Consolidated Financial Statements	10
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	25
Item 3.	Quantitative and Qualitative Disclosures about Market Risk	43
Item 4.	Controls and Procedures	45
PART II - OTHER INFORMATION
Item 1.	Legal Proceedings	46
Item 1A.	Risk Factors	46
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	46
Item 3.	Defaults Upon Senior Securities	46
Item 4.	Mine Safety Disclosures	46
Item 5.	Other Information	46
Item 6.	Exhibits	47
SIGNATURES		48

SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q may contain certain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act, as amended, which reflect our current views with respect to certain events that are not historical facts but could have an effect on our future performance, including but without limitation, statements regarding our plans, objectives, financial performance, business strategies, projected results of operations, and expectations of the Company. Such forward-looking statements include all statements regarding the Board’s evaluation of strategic alternatives, including exploring options for a potential sale in a private transaction.

These statements may include and be identified by words or phrases such as, without limitation, “would,” “will,” “should,” “expects,” “believes,” “anticipates,” “continues,” “could,” “may,” “might,” “plans,” “possible,” “potential,” “predicts,” “projects,” “forecasts,” “intends,” “assumes,” “estimates,” “approximately,” “shall,” “our planning assumptions,” “future outlook,” “currently,” “target,” “guidance,” and similar expressions (including the negative and plural forms of such words and phrases). These forward-looking statements are based largely on information currently available to our management and on our current expectations, assumptions, plans, estimates, judgments, projections about our business and our industry, and macroeconomic conditions, and are subject to various risks, uncertainties, estimates, contingencies and other factors, many of which are outside our control, that could cause actual results to differ materially from those expressed or implied by such forward-looking statements and could materially adversely affect our business, financial condition, results of operations, cash flows and liquidity. Factors that could cause or contribute to such differences include, but are not limited to, the following:

•changes in applicable laws or regulations;

•factors relating to our business, operations and financial performance, including:

•risks and uncertainties as to the outcome and timing of the Board’s strategic alternative evaluation process, including the possibility that the Board may decide not to undertake a strategic alternative following the evaluation process; the Company’s inability to consummate any proposed strategic alternative resulting from the review due to, among other things, market, regulatory and other factors; the potential for disruption to our business resulting from the review process; and potential adverse effects on the Company’s stock price from the announcement, suspension or consummation of the evaluation process and the results thereof;

•loss of, or reduction in business with, key sending agents;

•our ability to effectively compete in the markets in which we operate;

•economic factors such as inflation, the level of economic activity, recession risks and labor market conditions, as well as volatility in market interest rates;

•international political factors, including ongoing hostilities in Ukraine and the Middle East, political instability, tariffs, border taxes or restrictions on remittances or transfers from the outbound countries in which we operate or plan to operate;

•volatility in foreign exchange rates that could affect the volume of consumer remittance activity and/or affect our foreign exchange related gains and losses;

•public health conditions, responses thereto and the economic and market effects thereof;

•consumer confidence in our brands and in consumer money transfers generally;

•expansion into new geographic markets or product markets;

•our ability to successfully execute, manage, integrate and obtain the anticipated financial benefits of key acquisitions and mergers;

•new technology or competitors that disrupt the current money transfer and payment ecosystem, including the introduction of new digital platforms;

•our success in developing, introducing and expanding customer acceptance of new products, digital services and infrastructure;

•the ability of our risk management and compliance policies, procedures and systems to mitigate risk related to transaction monitoring;

•consumer fraud and other risks relating to the authenticity of customers’ orders or the improper or illegal use of our services by consumers or sending agents;

•cybersecurity-attacks or disruptions to our information technology, computer network systems, data centers and mobile devices apps;

•our ability to maintain favorable banking and paying agent relationships necessary to conduct our business;

•bank failures, sustained financial illiquidity, or illiquidity at the clearing, cash management or custodial financial institutions with which we do business;

•changes to banking industry regulation and practice;

•credit risks from our agents and the financial institutions with which we do business;

•our ability to recruit and retain key personnel;

3

•our ability to maintain compliance with applicable laws and regulatory requirements, including those intended to prevent use of our money remittance services for criminal activity, those related to data and cyber-security protection, and those related to new business initiatives;

•enforcement actions and private litigation under regulations applicable to the money remittance services;

•changes in immigration laws and their enforcement;

•changes in tax laws in the countries in which we operate;

•our ability to protect intellectual property rights;

•our ability to satisfy our debt obligations and remain in compliance with our credit facility requirements;

•the use of third-party vendors and service providers;

•weakness in U.S. or international economic conditions; and

•other economic, business and/or competitive factors, risks and uncertainties, including those described in the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections in our Annual Report on Form 10-K for the year ended December 31, 2023, as well as any additional factors that may be described in our other filings with the SEC from time to time.

All forward-looking statements that are made or attributable to us are expressly qualified in their entirety by this cautionary notice. The forward-looking statements included herein are only made as of the date of this Quarterly Report on Form 10-Q. We undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

4

PART 1 – FINANCIAL INFORMATION

ITEM 1.    FINANCIAL STATEMENTS

INTERNATIONAL MONEY EXPRESS, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except for share data)

	September 30, 2024		December 31, 2023
ASSETS	(unaudited)
Current assets:
Cash and cash equivalents	$	156,611	$	239,203
Accounts receivable, net	126,296		155,237
Prepaid wires, net	32,103		28,366
Prepaid expenses and other current assets	10,831		10,068
Total current assets	325,841		432,874
Property and equipment, net	49,497		31,656
Goodwill	55,195		53,986
Intangible assets, net	15,677		18,143
Deferred tax asset, net	451		—
Other assets	34,262		40,153
Total assets	$	480,923	$	576,812
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Current portion of long-term debt, net	$	—	$	7,163
Accounts payable	29,618		36,507
Wire transfers and money orders payable, net	105,719		125,042
Accrued and other liabilities	45,553		54,661
Total current liabilities	180,890		223,373
Long-term liabilities:
Debt, net	138,228		181,073
Lease liabilities, net	19,960		22,670
Deferred tax liability, net	—		659
Total long-term liabilities	158,188		204,402
Commitments and contingencies, see Note 16
Stockholders’ equity:
Common stock $0.0001 par value; 200,000,000 shares authorized, 40,135,921 and 39,673,271 shares issued and 31,546,388 and 33,823,237 shares outstanding as of September 30, 2024 and December 31, 2023, respectively, and Preferred stock $0.0001 par value; 5,000,000 shares authorized, none issued or outstanding	4		4
Additional paid-in capital	80,583		75,686
Retained earnings	242,085		198,649
Accumulated other comprehensive (loss) income	(323)		262
Treasury stock, at cost; 8,589,533 and 5,850,034 shares as of September 30, 2024 and December 31, 2023, respectively	(180,504)		(125,564)
Total stockholders’ equity	141,845		149,037
Total liabilities and stockholders’ equity	$	480,923	$	576,812

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

4

INTERNATIONAL MONEY EXPRESS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME

(in thousands, except for share data, unaudited)

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Revenues:
Wire transfer and money order fees, net	$	144,600	$	147,387	$	417,358	$	416,355
Foreign exchange gain, net	23,954		22,688		67,100		64,239
Other income	3,393		2,362		9,432		6,358
Total revenues	171,947		172,437		493,890		486,952
Operating expenses:
Service charges from agents and banks	111,348		112,871		322,651		319,983
Salaries and benefits	17,238		17,789		52,237		51,597
Other selling, general and administrative expenses	12,127		12,908		35,968		36,883
Restructuring costs	27		1,145		2,738		1,145
Depreciation and amortization	3,382		3,472		9,981		9,511
Total operating expenses	144,122		148,185		423,575		419,119
Operating income	27,825		24,252		70,315		67,833
Interest expense	3,200		2,801		8,997		7,643
Income before income taxes	24,625		21,451		61,318		60,190
Income tax provision	7,328		6,619		17,882		18,174
Net income	17,297		14,832		43,436		42,016
Other comprehensive (loss) income	(66)		(214)		(585)		142
Comprehensive income	$	17,231	$	14,618	$	42,851	$	42,158
Earnings per common share:
Basic	$	0.53	$	0.42	$	1.32	$	1.17
Diluted	$	0.53	$	0.41	$	1.30	$	1.14
Weighted-average common shares outstanding:
Basic	32,366,831		35,320,809		32,911,742		35,930,234
Diluted	32,732,465		36,082,163		33,335,363		36,767,680

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

5

INTERNATIONAL MONEY EXPRESS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY

(in thousands, except for share data, unaudited)

	Three Months Ended September 30, 2024
	Common Stock			Treasury Stock			Additional Paid-in Capital		Retained Earnings		Accumulated Other Comprehensive Loss		Total Stockholders’ Equity
	Shares	Amount		Shares	Amount
Balance, June 30, 2024	40,091,006	$	4	(7,496,161)	$	(160,186)	$	78,066	$	224,788	$	(257)	$	142,415
Net income	—	—		—	—		—		17,297		—		17,297
Issuance of common stock:
Exercise of stock options	26,600	—		—	—		300		—		—		300
Other stock awards, net of shares withheld for taxes	18,315	—		—	—		(95)		—		—		(95)
Share-based compensation	—	—		—	—		2,312		—		—		2,312
Adjustment from foreign currency translation, net	—	—		—	—		—		—		(66)		(66)
Acquisition of treasury stock, at cost	—	—		(1,093,372)	(20,318)		—		—		—		(20,318)
Balance, September 30, 2024	40,135,921	$	4	(8,589,533)	$	(180,504)	$	80,583	$	242,085	$	(323)	$	141,845

	Three Months Ended September 30, 2023
	Common Stock			Treasury Stock			Additional Paid-in Capital		Retained Earnings		Accumulated Other Comprehensive Income		Total Stockholders’ Equity
	Shares	Amount		Shares	Amount
Balance, June 30, 2023	39,571,073	$	4	(4,054,847)	$	(89,815)	$	74,103	$	166,318	$	215	$	150,825
Net income	—	—		—	—		—		14,832		—		14,832
Issuance of common stock:
Exercise of stock options	11,250	—		—	—		134		—		—		134
Other stock awards, net of shares withheld for taxes	43,388	—		—	—		(107)		—		—		(107)
Fully vested shares	821	—		—	—		—		—		—		—
Share-based compensation	—	—		—	—		2,274		—		—		2,274
Adjustment from foreign currency translation, net	—	—		—	—		—		—		(214)		(214)
Acquisition of treasury stock, at cost	—	—		(501,900)	(10,106)		—		—		—		(10,106)
Balance, September 30, 2023	39,626,532	$	4	(4,556,747)	$	(99,921)	$	76,404	$	181,150	$	1	$	157,638

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

6

INTERNATIONAL MONEY EXPRESS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (CONTINUED)

(in thousands, except for share data, unaudited)

	Nine Months Ended September 30, 2024
	Common Stock			Treasury Stock			Additional Paid-in Capital		Retained Earnings		Accumulated Other Comprehensive Income (Loss)		Total Stockholders’ Equity
	Shares	Amount		Shares	Amount
Balance, December 31, 2023	39,673,271	$	4	(5,850,034)	$	(125,564)	$	75,686	$	198,649	$	262	$	149,037
Net income	—	—		—	—		—		43,436		—		43,436
Issuance of common stock:
Exercise of stock options, net of shares withheld for taxes	149,654	—		—	—		(823)		—		—		(823)
Other stock awards, net of shares withheld for taxes	312,085	—		—	—		(1,137)		—		—		(1,137)
Fully vested shares	911	—		—	—		—		—		—		—
Share-based compensation	—	—		—	—		6,857		—		—		6,857
Adjustment from foreign currency translation, net	—	—		—	—		—		—		(585)		(585)
Acquisition of treasury stock, at cost	—	—		(2,739,499)	(54,940)		—		—		—		(54,940)
Balance, September 30, 2024	40,135,921	$	4	(8,589,533)	$	(180,504)	$	80,583	$	242,085	$	(323)	$	141,845

	Nine Months Ended September 30, 2023
	Common Stock			Treasury Stock			Additional Paid-in Capital		Retained Earnings		Accumulated Other Comprehensive Income (Loss)		Total Stockholders’ Equity
	Shares	Amount		Shares	Amount
Balance, December 31, 2022	39,453,236	$	4	(2,822,266)	$	(59,300)	$	70,210	$	139,134	$	(142)	$	149,906
Net income	—	—		—	—		—		42,016		—		42,016
Issuance of common stock:
Exercise of stock options	78,500	—		—	—		956		—		—		956
Other stock awards, net of shares withheld for taxes	92,368	—		—	—		(979)		—		—		(979)
Fully vested shares	2,428	—		—	—		—		—		—		—
Share-based compensation	—	—		—	—		6,217		—		—		6,217
Adjustment from foreign currency translation, net	—	—		—	—		—		—		142		142
Acquisition of treasury stock, at cost	—	—		(1,734,481)	(40,621)		—		—		—		(40,621)
Balance, September 30, 2023	39,626,532	$	4	(4,556,747)	$	(99,921)	$	76,404	$	181,150	$	1	$	157,638

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

7

INTERNATIONAL MONEY EXPRESS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands, unaudited)

	Nine Months Ended September 30,
	2024		2023
Cash flows from operating activities:
Net income	$	43,436	$	42,016
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	9,981		9,511
Share-based compensation	6,857		6,217
Provision for credit losses	5,036		3,770
Fair value of contingent consideration	—		(121)
Debt origination costs amortization	888		829
Loss on debt extinguishment	272		—
Deferred income tax benefit, net	(1,110)		(959)
Non-cash lease expense	5,265		5,965
Loss on disposal of property and equipment	1,315		1,479
Total adjustments	28,504		26,691
Changes in operating assets and liabilities:
Accounts receivable, net	23,919		(36,190)
Prepaid wires, net	(5,661)		12,037
Prepaid expenses and other assets	5,469		(3,353)
Wire transfers and money orders payable, net	(17,232)		39,740
Lease liabilities	(4,036)		(5,424)
Accounts payable and accrued and other liabilities	(16,431)		6,923
Net cash provided by operating activities	57,968		82,440
Cash flows from investing activities:
Purchases of property and equipment	(26,060)		(7,711)
Cash used in business acquisition, net of cash and cash equivalents acquired	(1,249)		(5,477)
Acquisition of agent locations	(550)		—
Net cash used in investing activities	(27,859)		(13,188)
Cash flows from financing activities:
Repayments of term loan facility	(75,469)		(3,828)
Borrowings under revolving credit facility	936,450		48,000
Repayments under revolving credit facility	(912,250)		—
Debt origination costs	(3,066)		(701)
(Payments) proceeds from exercise of stock options	(823)		956
Payments for stock-based awards	(1,136)		(979)
Repurchases of common stock	(54,940)		(40,621)
Net cash (used in) provided by financing activities	(111,234)		2,827
Effect of exchange rate changes on cash and cash equivalents	(1,467)		875
Net (decrease) increase in cash and cash equivalents	(82,592)		72,954
Cash and cash equivalents, beginning of period	239,203		149,493
Cash and cash equivalents, end of period	$	156,611	$	222,447

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

8

INTERNATIONAL MONEY EXPRESS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (CONTINUED)

(in thousands, unaudited)

	Nine Months Ended September 30,
	2024		2023
Supplemental disclosure of cash flow information:
Cash paid for interest	$	7,939	$	6,737
Cash paid for income taxes	$	24,304	$	18,981
Supplemental disclosure of non-cash investing activities:
Lease liabilities arising from obtaining right-of-use assets	$	2,089	$	5,325
Contingent consideration liability	$	—	$	600
Settlement of receivable balance from LAN Holdings	$	—	$	2,534
Supplemental disclosure of non-cash financing activities:
Issuance of common stock for cashless exercise of options	$	4,359	$	—

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

9

INTERNATIONAL MONEY EXPRESS, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

NOTE 1 – BUSINESS AND ACCOUNTING POLICIES

International Money Express, Inc. (the “Company” or “us” or “we”) operates as a money transmitter between the United States of America (“United States” or “U.S.”), Canada, Spain, Italy, the United Kingdom and Germany primarily to Mexico, Guatemala and other countries in Latin America, Africa and Asia through a network of authorized agents located in various unaffiliated retail establishments and 117 Company-operated stores throughout those jurisdictions.

The accompanying condensed consolidated financial statements of the Company include International Money Express, Inc. and other entities in which the Company has a controlling financial interest. All significant inter-company balances and transactions have been eliminated from the condensed consolidated financial statements. The condensed consolidated financial statements are prepared in accordance with accounting principles generally accepted in the United States (“GAAP”).

The Company’s interim condensed consolidated financial statements and related notes are unaudited. In the opinion of management, all adjustments (including normal recurring adjustments) and disclosures necessary for a fair presentation of these interim condensed consolidated financial statements have been included. The results reported in these interim condensed consolidated financial statements are not necessarily indicative of the results that may be reported for the entire year. Certain information and footnote disclosures required by GAAP have been condensed or omitted. These interim condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023.

Concentrations

The Company maintains certain of its cash balances in various U.S. banks, which at times, may exceed federally insured limits. The Company has not incurred any losses on these accounts. In addition, the Company maintains various bank accounts in Mexico, Guatemala, Canada, the Dominican Republic, Spain, Italy and the United Kingdom and short-term investment accounts in Mexico, which may not be fully insured. During the three and nine months ended September 30, 2024, the Company has not incurred any losses on these uninsured foreign bank accounts.

In addition, a substantial portion of our paying agents are concentrated in a few large banks and financial institutions and large retail chains in Latin American countries.

Accounting Pronouncements

The FASB issued guidance, ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires a public entity to disclose significant segment expenses and other segment items on an annual and interim basis and provide in interim periods all disclosures about a reportable segment’s profit or loss and assets that are currently required annually. Additionally, it requires a public entity to disclose the title and position of the Chief Operating Decision Maker (CODM). The guidance does not change how a public entity identifies its operating segments, aggregates them, or applies the quantitative thresholds to determine its reportable segments. Also, it clarifies that entities with a single reportable segment must apply this guidance in its entirety. The new standard is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The amendments in this ASU should be applied retrospectively to all prior periods presented in the financial statements. Based on Management's initial assessment of the guidance, the Company considers that it will be required to disclose its significant single reportable segment expenses and the amount and composition of other single reportable segment items.

The FASB issued guidance, ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which focuses on the rate reconciliation and income taxes paid. This guidance requires a public entity to disclose, on an annual basis, a tabular rate reconciliation using both percentages and currency amounts, broken out into specified categories with certain reconciling items further broken out by nature and jurisdiction to the extent those items exceed a specified threshold. In addition, all entities are required to disclose income taxes paid, net of refunds received disaggregated by federal, state/local, and foreign and by jurisdiction if the amount is at least 5% of total income tax payments, net of refunds received. For the Company, the new standard is effective for annual periods beginning after December 15, 2024, with early adoption permitted. An entity may apply the amendments in this guidance prospectively by providing the revised disclosures for the period ending December 31, 2025 and continuing to provide the previously required disclosures for the prior periods, or may apply the amendments retrospectively by providing the revised disclosures for all period presented. The Company is currently evaluating the impact this guidance will have on the condensed consolidated financial statements.

Reclassifications

10

Certain reclassifications have been made to the prior year financial statements in order to concur with current financial presentation primarily as it relates to disclosure of restructuring costs as a separate item in the condensed consolidated statements of income and comprehensive income.

NOTE 2 – ACQUISITIONS

On July 2, 2024, the Company completed the acquisition of 100% of the issued and outstanding stock of a money services entity incorporated in the United Kingdom. This acquisition provides the Company the opportunity to enter into markets in which it did not have a presence previously, such as the ability to provide outbound remittance services from the United Kingdom.

The total consideration transferred by the Company in connection with the acquisition was approximately $1.4 million in cash, subject to customary purchase price adjustments. The acquisition was funded with cash on hand.

The following table summarizes the fair values of consideration transferred and identifiable net assets acquired in the acquisition on July 2, 2024, the measurement period adjustments through the period ended September 30, 2024 and the fair values of consideration transferred and identifiable net assets acquired as of September 30, 2024.

(in thousands)	July 2, 2024 (As initially reported)		Measurement Period Adjustments	September 30, 2024 (As Adjusted)
Assets acquired:
Cash and cash equivalents	$	184	—	$	184
Accounts receivable	26		—	26
Prepaid expenses and other current assets	2		—	2
Property and equipment	82		—	82
Other assets	105		—	105
Total identifiable assets acquired	399		—	399
Liabilities assumed:
Accounts payable	(35)		—	(35)
Accrued and other liabilities	(29)		—	(29)
Lease liabilities	(81)		—	(81)
Debt	(31)		—	(31)
Total liabilities assumed	(176)		—	(176)
Net identifiable assets acquired	223		—	223
Consideration transferred	1,432		—	1,432
Goodwill	$	1,209	—	$	1,209

The goodwill balance for this acquisition represents the estimated values of the Company’s assembled workforce and synergies expected to be achieved from the combined operations of the acquired entity and the Company. Goodwill resulting from this acquisition is not deductible for tax purposes.

The acquired entity's results of operations have been included in the Company's results of operations from the date of its acquisition. The Company’s condensed consolidated statement of income and comprehensive income includes $95.0 thousand and $65.0 thousand of revenue and net loss for the three months ended September 30, 2024, respectively, from the acquired entity.

Restructuring costs

During the second quarter of 2024, the Company recorded restructuring costs primarily related to certain of its foreign operations and La Nacional. These restructuring costs are part of the Company's plan, for which the objectives are to reorganize the workforce, streamline operational processes, integrate technology functionality, as well as to develop efficiencies within the Company. For the three and nine months ended September 30, 2024, the Company incurred approximately $27.0 thousand and $2.5 million in expenses for a reduction of workforce in certain locations, closing of certain facilities, discontinuing technology and disposal of obsolete assets. These expenses

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include approximately $1.7 million in severance payments and related benefits, out of which $27.0 thousand were incurred during the three months ended September 30, 2024, $0.4 million in software and software development costs write-offs and $0.4 million in legal and professional fees, which are included in restructuring costs in the condensed consolidated statement of income and comprehensive income.

The following table presents the changes in our liability balance related to restructuring costs for the three and nine months ended September 30, 2024 (in thousands):

	Three Months Ended September 30, 2024				Nine Months Ended September 30, 2024
	Severance costs		Legal and professional fees		Severance costs		Legal and professional fees
Beginning balance	$	961	$	366	$	—	$	—
Charges incurred	27		$	—	$	1,691	$	376
Payments	(452)		$	(357)	$	(1,155)	$	(367)
Ending balance	536		$	9	$	536	$	9

NOTE 3 – REVENUES

The Company recognized revenues from contracts with customers, sending agents and others for the three and nine months ended September 30, 2024 and 2023, as follows (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Wire transfer and money order fees	$	145,444	$	148,157	$	419,485	$	418,416
Discounts and promotions	(844)		(770)		(2,127)		(2,061)
Wire transfer and money order fees, net	144,600		147,387		417,358		416,355
Foreign exchange gain, net	23,954		22,688		67,100		64,239
Other income	3,393		2,362		9,432		6,358
Total revenues	$	171,947	$	172,437	$	493,890	$	486,952

There are no significant initial costs incurred to obtain contracts with customers, although the Company has a loyalty program under which customers earn one point for each wire transfer completed. Points can be redeemed for a discounted wire transaction fee or a foreign exchange rate that is more favorable to the customer. The customer benefits vary by country, and the earned points expire if the customer has not initiated and completed an eligible wire transfer transaction within the immediately preceding 90-day period under the revised terms and conditions of the loyalty program, which are effective starting on September 26, 2024. Prior to the modification, points expired if an eligible wire transfer transaction was not initiated within the immediately preceding 180-day period. In addition, earned points will expire 30 days after the end of the program. Because the loyalty program benefits represent a future performance obligation, a portion of the initial consideration is recorded as deferred revenue loyalty program (see Note 9) and a corresponding loyalty program entry is recorded as contra revenue. Revenue from this performance obligation is recognized upon customers redeeming points or upon expiration of any points outstanding.

Except for the loyalty program discussed above, our revenues include only one performance obligation, which is to collect the consumer’s money and make funds available for payment, generally on the same day, to a designated recipient in the currency requested.

The Company also offers several other services, including money orders, and check cashing through its sending agents and Company-operated stores, for which revenue is derived from a fee per transaction. For substantially all of the Company’s revenues, the Company acts as principal in the transactions and reports revenue on a gross basis, because the Company controls the service at all times prior to transfer to the customer, is primarily responsible for fulfilling the customer contracts, has the risk of loss and has the ability to establish transaction prices.

Wire transfers and money order fees include money order fees of $0.6 million and $0.5 million for the three months ended September 30, 2024 and 2023, respectively, and $1.7 million for both the nine months ended September 30, 2024 and 2023, respectively.

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NOTE 4 – ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE

Accounts Receivable

Accounts receivable represents primarily outstanding balances from sending agents for pending wire transfers or money orders from our customers. The outstanding balance of accounts receivable, net of allowance for credit losses, consists of the following (in thousands):

	September 30, 2024		December 31, 2023
Accounts receivable	$	130,418	$	157,847
Allowance for credit losses	(4,122)		(2,610)
Accounts receivable, net	$	126,296	$	155,237

Agent Advances Receivable

Agent advances receivable, net of allowance for credit losses, from sending agents is as follows (in thousands):

	September 30, 2024		December 31, 2023
Agent advances receivable, current	$	2,543	$	1,596
Allowance for credit losses	(157)		(82)
Net current	$	2,386	$	1,514
Agent advances receivable, long-term	$	2,427	$	2,999
Allowance for credit losses	(131)		(102)
Net long-term	$	2,296	$	2,897

The net current portion of agent advances receivable is included in prepaid expenses and other current assets (see Note 5), and the net long-term portion is included in other assets in the condensed consolidated balance sheets. At September 30, 2024 and December 31, 2023, there were $5.0 million and $4.6 million, respectively, of agent advances receivable collateralized by personal guarantees from sending agents and assets from their businesses in case of a default by the agent.

The maturities of agent advances receivable at September 30, 2024 are as follows (in thousands):

	Outstanding Balance
Under 1 year	$	2,543
Between 1 and 2 years	2,147
More than 2 years to 3 years	280
Total	$	4,970

Allowance for Credit Losses

The changes in the allowance for credit losses related to accounts receivable and agent advances receivable are as follows (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Beginning balance	$	3,910	$	2,690	$	2,794	$	2,648
Provision	1,665		1,830		5,036		3,770
Charge-offs	(1,405)		(1,760)		(4,247)		(4,194)
Recoveries	224		190		904		726
Other	16		(119)		(77)		(119)
Ending Balance	$	4,410	$	2,831	$	4,410	$	2,831

The allowance for credit losses allocated by financial instrument category is as follows (in thousands):

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	September 30, 2024		December 31, 2023
Accounts receivable	$	4,122	$	2,610
Agent advances receivable	288		184
Allowance for credit losses	$	4,410	$	2,794

NOTE 5 – PREPAID EXPENSES AND OTHER ASSETS

Prepaid expenses and other current assets consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Prepaid insurance	$	1,409	$	1,205
Prepaid fees and services	2,118		2,299
Agent incentive advances	2,396		1,692
Agent advances receivable, net of allowance	2,386		1,514
Prepaid income taxes	1,175		747
Tenant allowance	—		1,621
Prepaid expenses and other current assets	1,347		990
	$	10,831	$	10,068

Other assets consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Revolving credit facility origination fees	$	4,832	$	1,692
Agent incentive advances	3,974		3,372
Agent advances receivable, net of allowance	2,296		2,897
Right-of-use assets, net	19,770		22,100
Funds held by seized banking entities, net of allowance	1,625		1,890
Fixed assets in process	—		6,358
Other assets	1,765		1,844
	$	34,262	$	40,153

As of December 31, 2023, fixed assets in process included approximately $6.1 million in capital expenditures related to leasehold improvements and other assets in connection with our new headquarters (see Note 7).

Prior to 2022, local banking regulators in Mexico resolved to close and liquidate a local financial institution, citing a lack of compliance with minimum capital requirements. The Company has approximately $5.6 million of exposure from deposits it held with this bank when it was closed. In accordance with the banking regulations in Mexico, large depositors such as the Company will be paid once the assets of the financial institution are liquidated. Currently, it is difficult to predict the length of the liquidation process or if the proceeds from the asset liquidation will be sufficient to recover any of the Company's funds on deposit. The Company maintains a valuation allowance of approximately $4.0 million in connection with the balance of deposits held by the financial institution as a result of its closure.

NOTE 6 – GOODWILL AND INTANGIBLE ASSETS

Goodwill and the majority of intangible assets on the condensed consolidated balance sheets of the Company were recognized from business acquisitions. Intangible assets on the condensed consolidated balance sheets of the Company consist of agent relationships, trade names, developed technology and other intangible assets. Agent relationships, trade names and developed technology are amortized over their estimated useful lives of up to 15 years using an accelerated method that correlates with the projected realization of the benefit. The agent relationships intangible represents the network of independent sending agents; trade names refers to the Intermex, La Nacional and I-Transfer names, branded on all applicable agent locations and well recognized in the market; and developed technology includes the state-of-the-art system that the Company has continued to develop and improve over the past 20 years. Other intangible assets relate to the acquisition of Company-operated stores, which are amortized on a straight line basis over 10 years, and non-competition agreements, which are amortized over the length of the agreement, typically 5 years. The determination of our intangible fair values includes several assumptions that are subject to various risks and uncertainties. Management believes it has made reasonable estimates and judgments

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concerning these risks and uncertainties, and no impairment charges were determined necessary to be recognized during the three and nine months ended September 30, 2024.

The following table presents the changes in goodwill and intangible assets (in thousands):

	Goodwill		Intangibles
Balance at December 31, 2023	$	53,986	$	18,143
Acquisition of entities	1,209		—
Acquisition of agent locations	—		550
Amortization expense	—		(3,016)
Balance at September 30, 2024	$	55,195	$	15,677

Amortization expense related to intangible assets for the remainder of 2024 and thereafter is as follows (in thousands):

2024	$	976
2025	3,211
2026	2,576
2027	2,078
2028	1,668
Thereafter	5,168
	$	15,677

NOTE 7 – LEASES

To conduct certain of our operations, the Company is a party to leases for office space, warehouses and Company-operated store locations. In December 2022, the Company entered into a lease agreement, which expires in 2033, for its new headquarters to accommodate its growing workforce. The new lease agreement provides for the Company to receive a tenant allowance amounting to approximately $3.8 million through the construction period, all of which has been disbursed through September 30, 2024. Also, the Company will commence making monthly lease payments on November 1, 2024.

The presentation of right-of-use assets and lease liabilities in the condensed consolidated balance sheets is as follows (in thousands):

Leases	Classification	September 30, 2024		December 31, 2023
Assets
Right-of-use assets	Other assets(1)	$	19,770	$	22,100
Total leased assets		$	19,770	$	22,100
Liabilities
Current
Operating	Accrued and other liabilities	$	6,470	$	4,955
Noncurrent
Operating	Lease liabilities	19,960		22,670
Total Lease liabilities		$	26,430	$	27,625

(1) Operating right-of-use assets are recorded net of accumulated amortization of $14.1 million and $10.0 million as of September 30, 2024 and December 31, 2023, respectively.

Lease expense for the three and nine months ended September 30, 2024 and 2023, was as follows (in thousands):

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		Three Months Ended September 30,				Nine Months Ended September 30,
Lease Cost	Classification	2024		2023		2024		2023
Operating lease cost	Other selling, general and administrative expenses	$	1,741	$	1,891	$	5,265	$	5,965

As of September 30, 2024 and December 31, 2023, the Company’s weighted-average remaining lease terms on its operating leases is 6.6 and 6.7 years, and the Company’s weighted-average discount rate is 6.23% and 6.06%, respectively, which is the Company’s incremental borrowing rate. The Company used its incremental borrowing rate for all leases, as none of the Company’s lease agreements provide a readily determinable implicit rate.

Lease Payments

Future minimum lease payments for assets under non-cancelable operating lease agreements with original terms of more than one year are as follows (in thousands):

2024	$	1,826
2025	6,834
2026	5,418
2027	3,828
2028	2,845
Thereafter	12,091
Total lease payments	32,842
Less: Imputed interest	(6,412)
Present value of lease liabilities	$	26,430

NOTE 8 – WIRE TRANSFERS AND MONEY ORDERS PAYABLE, NET

Wire transfers and money orders payable, net consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Wire transfers payable, net	$	39,113	$	63,212
Customer voided wires payable	33,997		29,951
Money orders payable	32,609		31,879
	$	105,719	$	125,042

Customer voided wires payable consist primarily of wire transfers that were not completed because the recipient did not collect the funds within 30 days and the sender has not claimed the funds and, therefore, are considered unclaimed property. Unclaimed property laws of each state in the United States in which we operate, the District of Columbia, and Puerto Rico require us to track certain information for all of our money remittances and payment instruments and, if the funds underlying such remittances and instruments are unclaimed at the end of an applicable statutory abandonment period, require us to remit the proceeds of the unclaimed property to the appropriate jurisdiction. Applicable statutory abandonment periods range from three to seven years.

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NOTE 9 – ACCRUED AND OTHER LIABILITIES

Accrued and other liabilities consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Commissions payable to sending agents	$	18,886	$	19,873
Accrued salaries and benefits	4,712		8,094
Accrued bank charges	1,926		1,382
Lease liability, current portion	6,470		4,955
Accrued other professional fees	1,284		1,000
Accrued taxes	3,777		8,613
Deferred revenue loyalty program	2,973		4,771
Contingent consideration liability	1,158		1,158
Acquisition related liabilities	844		844
Other	3,523		3,971
	$	45,553	$	54,661

The following table shows the changes in the deferred revenue loyalty program liability (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Beginning balance	$	4,794	$	4,393	$	4,771	$	4,212
Revenue deferred during the period	767		898		2,266		2,391
Revenue recognized during the period	(2,588)		(624)		(4,064)		(1,936)
Ending balance	$	2,973	$	4,667	$	2,973	$	4,667

Revenue recognized during the three and nine periods ended September 30, 2024 above of $2.6 million and $4.1 million, respectively, includes a $0.6 million adjustment as a result of the changes in the terms and conditions of points expiration as described in Note 3. Also, it includes a $1.3 million cumulative catch-up adjustment to remeasure the contract liability as a result of an update of the assumed expiration rate of the loyalty points outstanding as of September 30, 2024.

NOTE 10 – DEBT

Debt consisted primarily of the following (in thousands):

	September 30, 2024		December 31, 2023
Revolving credit facility	$	138,200	$	114,000
Term loan facility	—		75,469
	138,200		189,469
Less: Current portion of long-term debt (1)	—		(7,163)
Less: Debt origination costs	—		(1,233)
	$	138,200	$	181,073

(1)Current portion of long-term debt is net of debt origination costs of approximately $0.5 million as of December 31, 2023.

Until August 28, 2024, the Company and certain of its domestic subsidiaries as borrowers and the other guarantors from time to time party thereto (collectively, the “Loan Parties”) maintained an Amended and Restated Credit Agreement (as amended, the “A&R Credit Agreement”) with a group of banking institutions. The A&R Credit Agreement provided for a $220.0 million revolving credit facility, an $87.5 million term loan facility and an uncommitted incremental facility, which may have been utilized for additional revolving or term loans, of up to $70.0 million. The A&R Credit Agreement also provided for the issuance of letters of credit, which would reduce availability under the revolving credit facility. The proceeds of the term loan were used to refinance the existing term loan facility under the Company’s previous credit agreement, and the revolving credit facility was available for working capital, general corporate purposes and to pay fees and expenses in connection with entry into the A&R Credit Agreement.

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At the election of the Company, interest on the term loan facility and revolving loans under the A&R Credit Agreement were determined by reference to the secured overnight financing rate as administered by the Federal Reserve Bank of New York ("SOFR") plus an index adjustment of 0.10% and an applicable margin ranging between 2.50% and 3.00% based upon the Company’s consolidated leverage ratio, as calculated pursuant to the terms of the A&R Credit Agreement. Loans (other than Term Loans, as defined in the A&R Credit Agreement), were subject to interest at the base rate plus an applicable margin ranging between 1.50% and 2.00% based upon the Company’s consolidated leverage ratio, as so calculated. The Company was also required to pay a fee on the unused portion of the revolving credit facility equal to 0.35% per annum.

On August 29, 2024, the Company entered into a Second Amended and Restated Credit Agreement (the “Second A&R Credit Agreement”) with a group of banking institutions, which amended and restated in its entirety the A&R Credit Agreement. The Second A&R Credit Agreement provides for a new $425.0 million, multi-currency, revolving credit facility and an uncommitted incremental facility, which may be utilized for additional term and revolving loans of up to $100.0 million. The Second A&R Credit Agreement also provides for the issuance of letters of credit, which would reduce availability under the revolving credit facility. The maturity date of the Second A&R Credit Agreement is August 29, 2029. A portion of the initial borrowings under the new revolving credit facility were used to repay in full the remaining outstanding balance of the Company’s term loan under the A&R Credit Agreement and to pay the costs associated with establishing the new revolving credit facility. Borrowings under the Second A&R Credit Agreement are available for general corporate purposes to support the Company’s growth, as well as to fund share repurchases.

The unamortized portion of debt origination costs primarily related to the Second A&R Credit Agreement totaled approximately $4.8 million and $2.9 million at September 30, 2024 and December 31, 2023, respectively. Amortization of debt origination costs is included as a component of interest expense in the condensed consolidated statements of income and comprehensive income and amounted to approximately $0.6 million and $0.3 million for the three months ended September 30, 2024 and 2023, and $1.2 million and $0.8 million for the nine months ended September 30, 2024 and 2023, respectively. Amortization of debt origination costs for the three and nine months ended September 30, 2024 include a loss on debt extinguishment of approximately $0.3 million related to the payoff of the term loan facility.

Under the Second A&R Credit Agreement and at the election of the Company, interest on the revolving loans denominated in U.S. Dollars is determined by reference to either (i) the secured overnight financing rate (“SOFR”), (ii) the daily simple SOFR or (iii) a defined “base rate,” in each case, plus an applicable margin ranging from 1.75% to 2.25% for SOFR rate loans and from 0.75% to 1.25% for base rate loans based upon the Company’s consolidated leverage ratio, as so calculated pursuant to the terms of the Second A&R Credit Agreement. Interest on revolving loans denominated in Euros or Pounds Sterling is determined by reference to the Euro Interbank Offered Rate (“EURIBOR”) or Sterling Overnight Index Average (“SONIA”), in each case, plus an applicable margin ranging from 1.75% to 2.25% based upon the Company’s consolidated leverage ratio, as so calculated.

The revolving loans may be borrowed, repaid, and reborrowed from time to time in accordance with the terms and conditions of the Second A&R Credit Agreement. Interest is payable quarterly for base rate loans, daily simple SOFR loans, and daily simple SONIA loans, and on the expiration of the applicable interest period for term SOFR loans and EURIBOR loans. The Company also pays an annual commitment fee up to 0.30% of the actual daily amount by which the maximum availability under the revolving credit facility exceeds the sum of the outstanding amount of revolving credit loans.

The effective interest rates for the term loan facility and revolving credit facility were 9.02% and 2.48%, respectively, for the nine months ended September 30, 2024, and 8.21% and 1.90%, respectively, for the nine months ended September 30, 2023.

The Second A&R Credit Agreement also provides the Company with increased flexibility to make certain restricted payments, including the repurchase shares of its common stock, without limitation so long as the Company’s consolidated leverage ratio, as of the then most recently completed four fiscal quarters, after giving pro forma effect to such restricted payments, is 2.50 to 1.00 or less. In addition, the Company may make restricted payments that do not exceed in the aggregate during any fiscal year the greater of (i) $30.3 million and (ii) 25% of Consolidated EBITDA (as defined in the Second A&R Credit Agreement) for the then most recently completed four fiscal quarters of the Company.

The Second A&R Credit Agreement also contains customary covenants that limit the ability of the Company and its subsidiaries to, among other things, grant liens, incur additional indebtedness, make acquisitions or investments, dispose of certain assets, issue dividends and distributions (other than to the Company and certain of its subsidiaries), change the nature of their businesses, enter into certain transactions with affiliates, or amend the terms of material indebtedness, in each case subject to certain thresholds and exceptions.

Under the Second A&R Credit Agreement, the Company is required to maintain a quarterly minimum interest coverage ratio of 3.00:1.00 and a quarterly maximum consolidated leverage ratio of 3.50 with a step-up to 3.75 in the quarter during which the Company completes a material acquisition, in each case, as computed in accordance with the terms of the Second A&R Credit Agreement. As of September 30, 2024, we were in compliance with these covenants.

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The obligations under the Second A&R Credit Agreement are guaranteed by the Company and certain domestic subsidiaries of the Company and secured by liens on substantially all of the assets of the Loan Parties, subject to certain exclusions and limitations.

NOTE 11 – FAIR VALUE MEASUREMENTS

The Company determines fair value in accordance with the provisions of FASB guidance, Fair Value Measurements and Disclosures, which defines fair value as an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. As such, fair value is a market-based measurement that should be determined based on assumptions that market participants would use in pricing an asset or liability. As a basis for considering such assumptions, a three-level fair value hierarchy that prioritizes the inputs used to measure fair value was established. There are three levels of inputs used to measure fair value and for disclosure purposes. Level 1 relates to quoted market prices for identical assets or liabilities in active markets. Level 2 relates to observable inputs other than quoted prices included in Level 1. Level 3 relates to unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

The Company’s non-financial assets measured at fair value on a nonrecurring basis include goodwill and intangible assets. The determination of our intangible fair values is based on a discounted cash flows analysis that includes several assumptions and inputs to measure the economic benefit of these assets over their useful lives (Level 3).

The Company's financial assets and liabilities are carried at amortized cost.

The Company’s cash and cash equivalents balances are representative of their fair values as these balances are comprised of deposits available on demand or overnight. The carrying amounts of accounts receivable, agent advances receivable, prepaid wires, accounts payable and wire transfers and money orders payable are representative of their fair values because of the short turnover of these instruments.

The Company’s financial liabilities include its revolving credit facility and term loan facility (until August 29, 2024). The fair value of the term loan facility, which approximated book value, was estimated by discounting the future cash flows using a current market interest rate (Level 3). The estimated fair value of the revolving credit facility would approximate face value given the payment schedule and interest rate structure, which approximates current market interest rates.

NOTE 12 – SHARE-BASED COMPENSATION

International Money Express, Inc. Omnibus Equity Compensation Plans

The International Money Express, Inc. 2020 Omnibus Equity Compensation Plan (the “2020 Plan”) provides for the granting of stock-based incentive awards, including stock options, restricted stock units (“RSUs”), restricted stock awards (“RSAs”) and performance stock units (“PSUs”) to employees, certain service providers and independent directors of the Company. There are 3.7 million shares of the Company’s common stock approved for issuance under the 2020 Plan, which includes 0.4 million shares that were previously subject to awards granted under the International Money Express, Inc. 2018 Omnibus Equity Compensation Plan (the “2018 Plan” and together with the 2020 Plan, the “Plans”). Although awards remain outstanding under the 2018 Plan, which was terminated effective June 26, 2020, no additional awards may be granted under the 2018 Plan. As of September 30, 2024, 1.5 million shares remained available for future awards under the 2020 Plan.

Stock Options

Share-based compensation is recognized as an expense on a straight-line basis over the requisite service period, which is generally the vesting period. The stock options issued under the Plans have 10-year terms and generally vest in four equal annual installments beginning one year after the date of the grant. The Company recognized compensation expense for stock options of approximately $134.3 thousand for the three months ended September 30, 2023 (none in the three months ended September 30, 2024), and $86.8 thousand and $388.9 thousand for the nine months ended September 30, 2024 and 2023, respectively, which are included in salaries and benefits in the condensed consolidated statements of income and comprehensive income. As of September 30, 2024, there is no unrecognized compensation expense related to stock options.

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A summary of stock option activity under the Plans during the nine months ended September 30, 2024 is presented below:

	Number of Options	Weighted-Average Exercise Price		Weighted-Average Remaining Contractual Term (Years)	Weighted-Average Grant Date Fair Value
Outstanding at December 31, 2023	588,675	$	11.49	5.23	$	4.18
Granted	—	$	—		$	—
Exercised(1)	(420,350)	$	11.32		$	4.15
Forfeited	—	$	—		$	—
Expired	(1,700)	$	9.91		$	3.43
Outstanding at September 30, 2024	166,625	$	11.92	4.54	$	4.26
Exercisable at September 30, 2024(2)	166,625	$	11.92	4.54	$	4.26

(1) The aggregate intrinsic value of stock options exercised during the nine months ended September 30, 2024 was approximately $3.8 million.

(2) The aggregate fair value of all vested/exercisable options outstanding as of September 30, 2024 was $0.7 million, which was determined based on the market value of our stock as of that date.

Restricted Stock Units

The RSUs granted under the 2020 Plan to the Company’s employees or certain service providers generally vest in four equal annual installments beginning one year after the date of the grant, while RSUs issued to the Company’s independent directors generally vest on the one-year anniversary from the grant date. The Company recognized compensation expense for all RSUs of approximately $0.7 million and $0.8 million for the three months ended September 30, 2024 and 2023, respectively, and $2.6 million and $2.1 million for the nine months ended September 30, 2024 and 2023, respectively, which are included in salaries and benefits in the condensed consolidated statements of income and comprehensive income. As of September 30, 2024, unrecognized compensation expense related to RSUs of approximately $7.5 million is expected to be recognized over a weighted-average period of 2.0 years.

A summary of RSU activity during the nine months ended September 30, 2024 is presented below:

	Number of RSUs	Weighted-Average Grant Price
Outstanding (nonvested) at December 31, 2023	376,950	$	20.25
Granted(1)	278,212	$	20.76
Vested (and settled)	(155,591)	$	19.76
Forfeited	(65,790)	$	20.81
Outstanding (nonvested) at September 30, 2024	433,781	$	20.68

(1) The aggregate fair value of all RSUs granted during the nine months ended September 30, 2024 was approximately $5.8 million.

Share Awards

During the nine months ended September 30, 2024, 911 fully vested shares were granted to the Lead Independent Director and Chairs of the Committees of the Board of Directors resulting in compensation expense of $20.1 thousand for the nine months ended September 30, 2024, which is recorded and included in salaries and benefits in the condensed consolidated statements of income and comprehensive income. Effective in the second quarter of 2024, the grant of share awards to certain of the Company's independent directors was replaced with the grant of RSAs as described below.

Restricted Stock Awards

The RSAs issued under the 2020 Plan to the Company’s employees generally vest in four equal annual installments beginning one year after the date of grant, while RSAs issued to certain of the Company’s independent directors vest at the end of the three-month calendar quarter in which the grant is made. The Company recognized compensation expense for RSAs granted of $0.6 million and $0.3 million for the three months ended September 30, 2024 and 2023, respectively, and $1.4 million and $0.9 million for the nine months ended September 30, 2024 and 2023, respectively, which is included in salaries and benefits in the condensed consolidated statements of income

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and comprehensive income. As of September 30, 2024, there was $3.6 million of unrecognized compensation expense related to RSAs, which is expected to be recognized over a weighted-average period of 1.8 years.

A summary of RSA activity during the nine months ended September 30, 2024 is presented below:

	Number of RSAs	Weighted-Average Grant Price
Outstanding (nonvested) at December 31, 2023	191,980	$	19.53
Granted(1)	106,329	$	21.26
Vested	(72,457)	$	18.60
Forfeited	—	$	—
Outstanding (nonvested) at September 30, 2024	225,852	$	20.64

(1) The aggregate fair value of all RSAs granted during the nine months ended September 30, 2024 was approximately $2.3 million.

Performance Stock Units

PSUs granted under the 2020 Plan to the Company’s employees generally vest subject to attainment of performance criteria during the service period established by the Compensation Committee. Each PSU represents the right to receive one share of common stock, and the actual number of shares issuable upon vesting is determined based upon performance compared to financial performance targets. The PSUs vest based on the achievement of certain adjusted earnings per share targets for a period of up to three years combined with a service period of three years. Compensation cost is recognized over the requisite service period when it is probable that the performance condition will be satisfied.

The Company recognized compensation expense for PSUs of $1.0 million for both the three months ended September 30, 2024 and 2023, respectively, and $2.7 million and $2.8 million for the nine months ended September 30, 2024 and 2023, respectively, which is included in salaries and benefits in the condensed consolidated statements of income and comprehensive income. As of September 30, 2024, there was $4.6 million of unrecognized compensation expense related to PSUs, which is expected to be recognized over a weighted-average period of 1.8 years.

A summary of PSU activity during the nine months ended September 30, 2024 is presented below:

	Number of PSUs	Weighted-Average Remaining Contractual Term (Years)	Weighted-Average Grant Price
Outstanding (nonvested) at December 31, 2023	247,680	8.73	$	23.72
Granted(1)	215,197		$	19.55
Vested	—		$	—
Forfeited	(8,400)		$	22.39
Outstanding (nonvested) at September 30, 2024	454,477	8.53	$	21.77

(1) The aggregate fair value of all PSUs granted during the nine months ended September 30, 2024 was approximately $4.2 million.

NOTE 13 – EQUITY

On August 18, 2021, the Company’s Board of Directors approved a stock repurchase program that authorizes the Company to purchase up to $40.0 million of outstanding shares of the Company’s common stock and which was increased on March 3, 2023 to an additional $100.0 million and on August 29, 2024 to an additional $60.7 million of its outstanding shares (the “Repurchase Program”). Under the Repurchase Program, the Company is authorized to repurchase shares from time to time in accordance with applicable laws, both on the open market and in privately negotiated transactions and may include the use of derivative contracts or structured share repurchase agreements. The timing and amount of repurchases depends on several factors, including market and business conditions, the trading price of the Company’s common stock and the nature of other investment opportunities. The Repurchase Program may be limited, suspended or discontinued at any time without prior notice. The Repurchase Program does not have an expiration date. The Second A&R Credit Agreement permits the Company to make restricted payments (including share repurchases, among others), (i) without limitation so long as the Consolidated Leverage Ratio (as defined in the Second A&R Credit Agreement), as of the then most recently completed four fiscal quarters of the Company, after giving pro forma effect to such restricted payments, is 2.25:1.00 or less, (ii) that do not exceed, in the aggregate during any fiscal year, the greater of (x) $30.3 million and (y) 25.00% of Consolidated EBITDA (as defined in the Second A&R

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Credit Agreement) for the then most recently completed four fiscal quarters of the Company and (iii) to repurchase Company common stock from current or former employees in an aggregate amount of up to $15.0 million per calendar year.

The Company accounts for purchases of treasury stock under the cost method. Any direct costs incurred to acquire treasury stock are considered stock issue costs and added to the cost of the treasury stock. Separately from the Repurchase Program, on March 11, 2024 the Company entered into an agreement with Robert W. Lisy, the Company’s Chief Executive Officer, President and Chairman of the Board of Directors, for the purchase of 175,000 shares of the Company's common stock for a total purchase price of $3.3 million, in a privately-negotiated transaction. During the three and nine months ended September 30, 2024, including the shares previously mentioned, the Company purchased 1,093,372 shares and 2,739,499 shares, respectively, for an aggregate purchase price of $20.3 million and $54.9 million, respectively. During the three and nine months ended September 30, 2023, the Company purchased 501,900 shares and 1,734,481 shares for an aggregate purchase price of $10.1 million and $40.6 million, respectively. As of September 30, 2024, there was $80.0 million available for future share repurchases under the Repurchase Program.

NOTE 14 – EARNINGS PER SHARE

Basic earnings per share is calculated by dividing net income for the period by the weighted-average number of common shares outstanding for the period. In computing dilutive earnings per share, basic earnings per share is adjusted for the assumed issuance of all applicable potentially dilutive share-based awards, including common stock options, RSUs, RSAs and PSUs. Shares of treasury stock are not considered outstanding and therefore are excluded from the weighted-average number of common shares outstanding calculation.

Below are basic and diluted earnings per share for the periods indicated (in thousands, except for share data):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Net income	$	17,297	$	14,832	$	43,436	$	42,016
Shares:
Weighted-average common shares outstanding – basic	32,366,831		35,320,809		32,911,742		35,930,234
Effect of dilutive securities
RSUs	63,778		81,436		87,128		114,702
Stock options	69,015		259,121		139,036		308,061
RSAs	46,394		48,898		45,697		57,383
PSUs	186,447		371,899		151,760		357,300
Weighted-average common shares outstanding – diluted	32,732,465		36,082,163		33,335,363		36,767,680
Earnings per common share – basic	$	0.53	$	0.42	$	1.32	$	1.17
Earnings per common share – diluted	$	0.53	$	0.41	$	1.30	$	1.14

As of September 30, 2024, there were approximately 257.5 thousand RSUs and 113.0 thousand RSAs excluded from the diluted earnings per share calculation because, under the treasury stock method, the inclusion of these would be anti-dilutive.

As of September 30, 2023, there were approximately 146.9 thousand PSUs, 131.8 thousand RSUs and 58.4 thousand RSAs excluded from the diluted earnings per share calculation because, under the treasury stock method, the inclusion of these would be anti-dilutive.

As discussed in Note 13, the Company repurchased 1,093,372 shares and 2,739,499 shares of its common stock in the three and nine months ended September 30, 2024, respectively. The effect of these repurchases on the Company’s weighted-average shares outstanding for the three and nine months ended September 30, 2024 was a reduction of 1,897,961 shares and 1,262,112 shares, respectively, due to the timing of the repurchases.

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NOTE 15 – INCOME TAXES

A reconciliation between the income tax provision at the U.S. statutory tax rate and the Company’s income tax provision on the condensed consolidated statements of income and comprehensive income is below (in thousands, except for tax rates):

	Three Months Ended September 30,						Nine Months Ended September 30,
	2024			2023			2024			2023
Income before income taxes	$	24,625		$	21,451		$	61,318		$	60,190
U.S statutory tax rate	21		%	21		%	21		%	21		%
Income tax expense at statutory rate	5,171			4,505			12,877			12,640
State tax expense, net of federal benefit	1,734			1,599			4,479			4,654
Foreign tax rates different from U.S. statutory rate	17			201			109			244
Non-deductible expenses	335			347			822			855
Stock compensation	(10)			(38)			(518)			(312)
Other	81			5			113			93
Total income tax provision	$	7,328		$	6,619		$	17,882		$	18,174

Effective income tax rates for interim periods are based upon our current estimated annual rate. The Company’s effective income tax rate varies based upon an estimate of taxable earnings as well as on the mix of taxable earnings in the various states and countries in which we operate. Changes in the annual allocation and apportionment of the Company’s activity among these jurisdictions results in changes to the effective rate utilized to measure the Company’s deferred tax assets and liabilities.

Our income tax provision includes the expected benefit of all deferred tax assets, including our net operating loss carryforwards. With certain exceptions, these net operating loss carryforwards will expire from 2030 through 2037 for federal losses, from 2029 through 2038 for state losses, and from 2039 through 2044 for foreign losses. After consideration of all evidence, both positive and negative, management has determined that no valuation allowance is required at September 30, 2024 on the Company’s U.S. federal or state deferred tax assets; however, a valuation allowance has been recorded at September 30, 2024 on deferred tax assets associated with Canadian, Spanish, Italian, German, Dutch and British net operating loss carryforwards as these foreign subsidiaries have a history of incurring taxable losses in recent years. The valuation allowance will be maintained until sufficient positive evidence exists to support their future realization. Utilization of the Company’s net operating loss carryforwards is subject to limitation under Internal Revenue Code Section 382 and similar tax provisions in the foreign jurisdictions in which we operate.

As presented in the income tax reconciliation above, the tax provision recognized on the condensed consolidated statements of income and comprehensive income was impacted by state taxes, non-deductible officer compensation and share-based compensation tax benefits, and foreign tax rates applicable to the Company’s foreign subsidiaries that are higher or lower than the U.S. statutory rate. Our effective state tax rate for the three and nine months ended September 30, 2024 was lower than our effective state tax rate for the three and nine ended September 30, 2023. The decrease in our effective state tax rate is primarily a result of a decrease in the statutory rates for certain states in which we operate.

NOTE 16 – COMMITMENTS AND CONTINGENCIES

Contingencies and Legal Proceedings

The Company is subject to legal proceedings and claims that have arisen in the ordinary course of its business and have not been finally adjudicated. Although there can be no assurance as to the ultimate disposition of these matters, it is the opinion of the Company’s management, based upon the information available at this time and the stage of the proceedings, that it is not possible to determine the probability of loss or estimate of damages, and therefore, the Company has not established a reserve for any of these proceedings.

The Company operates in all 50 states in the United States, two U.S. territories and eight other countries. Money transmitters and their agents are under regulation by state and federal laws. Violations may result in civil or criminal penalties or a prohibition from providing money transfer services in a particular jurisdiction. It is the opinion of the Company’s management, based on information available at this

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time, that the expected outcome of regulatory examinations will not have a material adverse effect on either the results of operations or financial condition of the Company.

Regulatory Requirements

Pursuant to applicable licensing laws, certain domestic and foreign subsidiaries of the Company are required to maintain minimum tangible net worth and liquid assets (eligible securities) to cover the amount outstanding of wire transfers and money orders payable. As of September 30, 2024, the Company’s subsidiaries were in compliance with these two requirements.

NOTE 17 – SUBSEQUENT EVENTS

On November 8, 2024, the Company announced that, consistent with the Board of Directors’ fiduciary duties, it is initiating a process to assess strategic alternatives, which could include, among others, a potential sale in a private transaction. There is no set deadline or definitive timetable for the completion of the strategic alternative assessment, and there can be no assurance that the exploration of strategic alternatives will result in any transaction or other action or change in the Company’s business plans. Any potential transaction or other strategic alternative would be dependent on a number of factors that may be beyond the Company’s control. The Company does not intend to discuss or disclose further developments unless and until the Board of Directors approves a specific action or otherwise concludes the review of strategic alternatives.

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ITEM 2.    MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

This Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”) should be read in conjunction with our Unaudited Condensed Consolidated Financial Statements and related Notes included in this Quarterly Report on Form 10-Q, as well as our Audited Consolidated Financial Statements and related Notes and MD&A included in our Annual Report on Form 10-K for the year ended December 31, 2023. This Quarterly Report on Form 10-Q contains forward-looking statements that involve risks and uncertainties. The forward-looking statements are not historical facts, but rather are based on current expectations, estimates, assumptions and projections about our industry, business and future financial results. Our actual results could differ materially from the results contemplated by these forward-looking statements due to a number of factors, including those discussed in other sections of this Quarterly Report on Form 10-Q, including “Risk Factors,” which are incorporated in the MD&A by reference. See “Special Note Regarding Forward-Looking Statements” for additional factors relating to such statements, and see “Risk Factors” in the documents that we have filed with or furnished to the SEC for a discussion of certain risk factors applicable to our business, financial condition and results of operations. Past operating results are not necessarily indicative of operating results in any future periods.

Overview

We are a leading omnichannel money remittance services company focused primarily on the United States of America (“United States” or “U.S.”) to Latin America and the Caribbean (“LAC”) corridor, which includes Mexico, Central and South America and the Caribbean. We also provide our remittances services to Africa and Asia from the United States and offer sending services from Canada to Latin America and Africa. Also, through recent acquisitions we now provide remittance services from Spain, Italy, the United Kingdom and Germany to Africa, Asia and Latin America. We utilize our proprietary technology to deliver convenient, reliable and value-added services to consumers through a broad network of sending and paying agents as well as our own Company-operated stores and paying entities. Our remittance services, which include a comprehensive suite of ancillary financial processing solutions and payment services, are available in all 50 states in the U.S., Washington D.C., Puerto Rico and 13 provinces in Canada, as well as in certain locations in Spain, Italy, Germany and the United Kingdom, where consumers can send money to beneficiaries in more than 60 countries in LAC, Africa and Asia. Our services are accessible in person through over 180,000 independent sending and paying agents and 117 Company-operated stores, as well as online and via Internet-enabled mobile devices. Additionally, our product and service portfolio include online payment options, pre-paid debit cards and direct deposit payroll cards, which may present different cost, demand, regulatory and risk profiles relative to our core money remittance business.

Money remittance services to LAC countries, mainly Mexico, Guatemala, El Salvador, Honduras and the Dominican Republic, are the primary source of our revenue. These services involve the movement of funds on behalf of an originating consumer for receipt by a designated beneficiary at a designated receiving location. Our remittances to LAC countries are primarily generated in the United States by consumers with roots in Latin American and Caribbean countries, many of whom do not have an existing relationship with a traditional full-service financial institution capable of providing the services we offer. We provide these consumers with flexibility and convenience to help them meet their financial needs. We believe many consumers who use our services may have access to traditional banking services, but prefer to use our services based on reliability, convenience and value. We generate money remittance revenue primarily from fees paid by consumers (i.e., the senders of funds), which we share with our sending agents in the originating country and our paying agents in the destination country. Remittances paid in local currencies that are not pegged to the U.S. dollar, Canadian dollar or Euro can also generate revenue if we are successful in our daily management of currency exchange spreads.

Our money remittance services enable consumers to send funds through our broad network of locations in the United States, Canada, Spain, Italy, Germany and the United Kingdom that are primarily operated by third-party businesses, as well as through our Company-operated stores located in those jurisdictions. Transactions are processed and payment is collected by our agents (“sending agent(s)”) and those funds become available for pickup by the beneficiary at the designated destination, usually within minutes, at any Intermex payer location (“paying agent(s)”). We refer to our sending agents and our paying agents collectively as agents. In addition, our services are offered digitally through Intermexonline.com, online.i-transfer.es and via Internet-enabled mobile devices. For the nine months ended September 30, 2024, our agent network decreased by approximately 0.4% primarily as a result of a lower number of agents onboarded during the period relative to ordinary course agent terminations. For the nine months ended September 30, 2024, principal amount sent decreased slightly by approximately 0.2% to $18.3 billion, as compared to the same period in 2023, and total remittances processed were approximately 44.0 million, representing an increase of approximately 1.6%, as compared to the same period in 2023 primarily related to increased volume generated by our agent network, digital channels and European subsidiaries.

Business Acquisition

Effective July 2, 2024, the Company completed the acquisition of a money services entity incorporated in the United Kingdom. See Note 2 in Item 1 Financial Statements for additional information regarding the acquisition. This acquisition provides the Company the

opportunity to enter into markets in which it did not have a presence previously, such as the ability to provide outbound remittance services from the United Kingdom.

Restructuring costs

During the second quarter of 2024, the Company recorded restructuring costs primarily related to certain of its foreign operations and La Nacional. These restructuring costs are part of the Company's plan, for which the objectives are to reorganize the workforce, streamline operational processes, integrate technology functionality, as well as to develop efficiencies within the Company. For the three and nine months ended September 30, 2024, the Company incurred approximately $27.0 thousand and $2.5 million in expenses for a reduction of workforce in certain locations, closing of certain facilities, discontinuing technology and disposal of obsolete assets. These expenses include approximately $1.7 million in severance payments and related benefits, $0.4 million in software and software development costs write-offs and $0.4 million in legal and professional fees, which are included in restructuring costs in the condensed consolidated statement of income and comprehensive income.

The Company has paid out $1.1 million of the above charges during the three and nine months ended September 30, 2024 and has a liability of $1.4 million recorded in accrued and other liabilities in the condensed consolidated balance sheet as of September 30, 2024.

As a result of implementing this strategy, the Company expects to reduce compensation expense and certain facilities related charges in an amount of approximately $2.0 million a year. The anticipated effect of this reduction in expenses will be primarily realized during 2025. In addition, the Company does not expect that the execution of this strategy will result in any material reduction of revenues or increase of its ongoing operating expenses.

Recent development

On November 8, 2024, the Company announced that, consistent with the Board of Directors’ fiduciary duties, it is initiating a process to assess strategic alternatives, which could include, among others, a potential sale in a private transaction. There is no set deadline or definitive timetable for the completion of the strategic alternative assessment, and there can be no assurance that the exploration of strategic alternatives will result in any transaction or other action or change in the Company’s business plans. Any potential transaction or other strategic alternative would be dependent on a number of factors that may be beyond the Company’s control. The Company does not intend to discuss or disclose further developments unless and until the Board of Directors approves a specific action or otherwise concludes the review of strategic alternatives.

Key Factors and Trends Affecting our Business

Various trends and other factors have affected and may continue to affect our business, financial condition and operating results, including, but not limited to:

•risks and uncertainties as to the outcome and timing of our Board of Director’s strategic alternative evaluation process, including the possibility that the Board of Directors may decide not to undertake a strategic alternative following the evaluation process; the Company’s inability to consummate any proposed strategic alternative resulting from the review due to, among other things, market, regulatory and other factors; the potential for disruption to our business resulting from the review process; and potential adverse effects on the Company’s stock price from the announcement, suspension or consummation of the evaluation process and the results thereof;

•loss of, or reduction in business with, key sending agents;

•our ability to effectively compete in the markets in which we operate;

•economic factors such as inflation, the level of economic activity, recession risks and labor market conditions, as well as volatility in market interest rates;

•international political factors, including hostilities in Ukraine and the Middle East, political instability, tariffs, border taxes or restrictions on remittances or transfers from the outbound countries in which we operate or plan to operate;

•volatility in foreign exchange rates that could affect the volume of consumer remittance activity and/or affect our foreign exchange related gains and losses;

•public health conditions, responses thereto and the economic and market effects thereof;

•consumer confidence in our brands and in consumer money transfers generally;

•expansion into new geographic markets or product markets;

•our ability to successfully execute, manage, integrate and obtain the anticipated financial benefits of key acquisitions and mergers;

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•new technology or competitors that disrupt the current money transfer and payment ecosystem, including the introduction of new digital platforms;

•our success in developing, introducing and expanding customer acceptance of new products, digital services and infrastructure;

•the ability of our risk management and compliance policies, procedures and systems to mitigate risk related to transaction monitoring;

•consumer fraud and other risks relating to the authenticity of customers’ orders or the improper or illegal use of our services by consumers or our sending agents;

•cybersecurity-attacks or disruptions to our information technology, computer network systems, data centers and mobile device apps;

•our ability to maintain favorable banking and paying agent relationships necessary to conduct our business;

•bank failures, sustained financial illiquidity, or illiquidity at the clearing, cash management or custodial financial institutions with which we do business;

•changes to banking industry regulation and practice;

•credit risks from our agents and the financial institutions with which we do business;

•our ability to recruit and retain key personnel;

•our ability to maintain compliance with applicable laws and regulatory requirements including those intended to prevent use of our money remittance services for criminal activity, those related to data and cyber-security protection, and those related to new business initiatives;

•enforcement actions and private litigation under regulations applicable to the money remittance services;

•changes in immigration laws and their enforcement;

•changes in tax laws in the countries we operate;

•our ability to protect our brands and intellectual property rights;

•our ability to satisfy our debt obligations and remain in compliance with our credit facility requirements;

•the use of third-party vendors and service providers; and

•weakness in U.S. or international economic conditions.

Political, social and economic conditions in key Latin American markets continue to exhibit instability, as evidenced by higher interest rates, high unemployment rates, restricted lending activity, higher inflation, volatility in foreign currencies and low consumer confidence, among other economic, political and market factors. Our business has generally been resilient during times of economic instability as money remittances are essential to many recipients, with the funds used by the receiving parties for their daily needs; however, long-term sustained appreciation of the Mexican peso or Guatemalan quetzal as compared to the U.S. dollar could negatively affect our revenues and profitability.

Trends in the cross-border money remittance business tend to correlate to immigration trends, global economic opportunity and related employment levels in certain industries such as construction, information technology, manufacturing, agriculture and hospitality, as well as other service industries. The three largest remittance corridors we serve are United States to Mexico, United States to Guatemala and Unites States to the Dominican Republic. According to the latest information available from the World Bank Remittance Matrix, the United States to Mexico remittance corridor was one of the largest in the world in 2023. Furthermore, remittances volume to low and middle income countries grew approximately 3.8% during 2023 according to the latest Migrations and Development Brief report from the World Bank.

Money remittance businesses have continued to be subject to strict legal and regulatory requirements, and we continue to focus on and regularly review our compliance programs. In connection with these reviews, and in light of regulatory complexity and heightened attention of governmental and regulatory authorities related to cybersecurity and compliance activities, we have made, and continue to make, enhancements to our processes and systems designed to detect and prevent cyber-attacks, consumer fraud, money laundering, terrorist financing, human trafficking and other illicit activities, along with enhancements to improve consumer protection, including the Dodd-Frank Act and similar regulations outside the United States. In coming periods, we expect these and future regulatory requirements will continue to result in changes to certain of our business and administrative practices and may result in increased costs.

We maintain compliance departments in the United States as well as in certain of our foreign subsidiaries, the responsibility of which is to monitor transactions, detect and report suspicious activity, maintain appropriate records and train our employees and agents.

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Independent third-parties periodically review our policies and procedures and perform independent testing to assess the effectiveness of our anti-money laundering and Bank Secrecy Act compliance programs. We also maintain a regulatory affairs and licensing department, under the direction of our Chief Compliance Officer.

The market for money remittance services is very competitive. Our competitors include a small number of large money remittance providers, financial institutions, banks, a large number of small niche money remittance service providers that serve select regions and new digital platforms and applications. We compete with larger companies, such as Western Union, MoneyGram, Remitly and Euronet, and a number of other smaller money services business (“MSB”) entities. We generally compete for money remittance agents on the basis of value, service, quality, technical and operational differences, commission structure and marketing efforts. As a philosophy, we sell credible solutions to our sending agents, not discounts or higher commissions, as is typical for the industry. We compete for money remittance customers on the basis of trust, convenience, service, efficiency of outlets, value, enhanced technology and brand recognition.

We have encountered and continue to expect to encounter increasing competition as new electronic platforms emerge that enable consumers to send and receive money through a variety of channels, but we do not expect adoption rates to be as significant in the near term for the consumer segment we serve. Regardless, we continue to innovate in the industry by differentiating our money remittance business through programs to foster loyalty among agents as well as consumers and have expanded our channels through which our services are accessed to include online and mobile offerings which are experiencing increased consumer adoption.

How We Assess the Performance of Our Business

In assessing the performance of our business, we consider a variety of performance and financial measures. The key indicators of the financial condition and operating performance of our business are revenues, service charges from agents and banks, salaries and benefits, other selling, general and administrative expenses and net income. To help us assess our performance with these key indicators, we primarily use Adjusted Net Income, Adjusted Earnings per Share and Adjusted EBITDA as non-GAAP financial measures. We believe these non-GAAP measures provide useful information to investors and expanded insight to measure our revenue and cost performance as a supplement to our U.S. GAAP condensed consolidated financial statements. See the “Adjusted Net Income and Adjusted Earnings per Share” and “Adjusted EBITDA” sections below for reconciliations of these non-GAAP financial measures to net income and earnings per share, our closest GAAP measures.

Revenues

Transaction volume is the primary generator of revenue in our business. Revenue on transactions is derived primarily from transaction fees paid by consumers to transfer money. Revenues per transaction vary based upon send and receive locations and the amount sent. In certain transactions involving different send and receive currencies, we generate foreign exchange gains based on the difference between the set exchange rate charged by us to the sender and the rate available to us in the wholesale foreign exchange market. Also, we generate revenues from technology services provided to the independent network of agents and other service partners that utilize the Company’s technology in processing transactions paid by credit or debit card, check cashing services and maintenance fees, for which revenue is derived by a fee per transaction.

Operating Expenses

Service Charges from Agents and Banks

Service charges primarily consist of sending and paying agent commissions and bank fees. Service charges vary based on agent commission percentages and the amount of fees charged by the banks. Sending agents earn a commission on each transaction they process of approximately 50% of the transaction fee. Service charges may increase if banks or payer organizations increase their fee structure or sending agents use higher fee methods to remit funds to us. Service charges also vary based on the method the consumer selects to send the transfer and the payer organization that facilitates the transaction.

Salaries and Benefits

Salaries and benefits include cash and share-based compensation associated with our corporate employees and sales team as well as employees at our Company-operated stores. Corporate employees include management, customer service, compliance, information technology, operations, finance, legal and human resources. Our sales team, located throughout the United States, Canada, Spain and Italy, is focused on supporting and growing our sending agent network. Share-based compensation is primarily recognized as an expense on a straight-line basis over the requisite service period; unrecognized compensation expense related restricted stock units (“RSUs”), restricted stock awards (“RSAs”) and performance stock units (“PSUs”) of approximately $15.8 million is expected to be recognized over a weighted-average period of 1.9 years.

Other Selling, General and Administrative

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General and administrative expenses primarily consist of fixed overhead expenses associated with our operations, including our Company-operated stores, such as information technology, telecommunications, rent, insurance, professional services, non-income or indirect taxes, facilities maintenance, provision for credit losses, selling expenses, public company reporting requirements, regulatory compliance requirements and other similar types of operating expenses. Selling expenses include expenses such as advertising and promotion, shipping, supplies and other expenses associated with serving and increasing our customer base and network of agents.

Restructuring Costs

We incurred costs associated with restructuring plans primarily related to our foreign operations and La Nacional. These costs included all internal and external costs directly related with the restructuring and consist primarily of severance payments, write-off of assets and certain legal and professional fees.

Transaction Costs

We incurred transaction costs associated with completed and potential acquisitions. These costs included all internal and external costs directly related to the transaction, consisting primarily of legal, consulting, accounting and advisory fees and certain incentive bonuses.

Depreciation and Amortization

Depreciation and amortization largely consists of depreciation of computer equipment and amortization of software that supports our technology platform. In addition, it includes amortization of intangible assets primarily related to our agent relationships, trade names and developed technology.

Non-Operating Expenses

Interest Expense

Interest expense consists primarily of interest associated with our debt, which consists of a term loan facility (until August 29, 2024) and a revolving credit facility. The effective interest rates for the nine months ended September 30, 2024 for the term loan facility and revolving credit facility were 9.02% and 2.48%, respectively.

Income tax provision

Our income tax provision includes the expected benefit of all deferred tax assets, including our net operating loss carryforwards. Our income tax provision reflects the effects of state taxes, non-deductible expenses, share-based compensation expense, and foreign tax rates applicable to the Company’s foreign subsidiaries that are higher or lower than the U.S. statutory rate.

Net Income

Net income is determined by subtracting operating and non-operating expenses from revenues.

Earnings per Share

Basic earnings per share is calculated by dividing net income by the weighted-average number of common shares outstanding for each period. Diluted earnings per share is calculated by dividing net income by the weighted-average number of common shares and common share equivalents outstanding for each period. Diluted earnings per share reflects the potential dilution that could occur if outstanding stock options at the presented dates are exercised and shares of RSUs, RSAs and PSUs have vested, using the treasury stock method. Shares of treasury stock are not considered outstanding and therefore are excluded from the weighted-average number of common shares outstanding calculation.

Segments

Our business is organized around one reportable segment that provides money transmittal services primarily between the United States and Canada to Mexico, Guatemala and other countries in Latin America, Africa, Asia and Europe through a network of authorized agents located in various unaffiliated retail establishments and 117 Company-operated stores throughout the United States, Canada, Spain, Italy, Germany and the United Kingdom. This is based on the objectives of the business and how our chief operating decision maker, the CEO and President, monitors operating performance and allocates resources.

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Results of Operations

The following table summarizes the key components of our results of operations for the periods indicated:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands, except for share data)	2024		2023		2024		2023
Revenues:
Wire transfer and money order fees, net	$	144,600	$	147,387	$	417,358	$	416,355
Foreign exchange gain, net	23,954		22,688		67,100		64,239
Other income	3,393		2,362		9,432		6,358
Total revenues	171,947		172,437		493,890		486,952
Operating expenses:
Service charges from agents and banks	111,348		112,871		322,651		319,983
Salaries and benefits	17,238		17,789		52,237		51,597
Other selling, general and administrative expenses	12,127		12,908		35,968		36,883
Restructuring costs	27		1,145		2,738		1,145
Depreciation and amortization	3,382		3,472		9,981		9,511
Total operating expenses	144,122		148,185		423,575		419,119
Operating income	27,825		24,252		70,315		67,833
Interest expense	3,200		2,801		8,997		7,643
Income before income taxes	24,625		21,451		61,318		60,190
Income tax provision	7,328		6,619		17,882		18,174
Net income	$	17,297	$	14,832	$	43,436	$	42,016
Earnings per common share:
Basic	$	0.53	$	0.42	$	1.32	$	1.17
Diluted	$	0.53	$	0.41	$	1.30	$	1.14

Three Months Ended September 30, 2024 Compared to Three Months Ended September 30, 2023

Revenues

Revenues for the above periods are presented below:

($ in thousands)	Three Months Ended September 30, 2024		% of Revenues		Three Months Ended September 30, 2023		% of Revenues
Revenues:
Wire transfer and money order fees, net	$	144,600	84	%	$	147,387	86	%
Foreign exchange gain, net	23,954		14	%	22,688		13	%
Other income	3,393		2	%	2,362		1	%
Total revenues	$	171,947	100	%	$	172,437	100	%

Wire transfer and money order fees, net of $144.6 million for the three months ended September 30, 2024 decreased by $2.8 million, or 2%, from $147.4 million for the three months ended September 30, 2023. The decrease was primarily due to a decrease in transaction

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volume processed through our retail network of sending agents and Company-operated stores in the third quarter of 2024 compared to the third quarter of 2023 as a result of a slight contraction in the market. This decrease was partially offset by $1.9 million in revenue recognized as a result of the changes to the terms and conditions of our loyalty program effective in the third quarter of 2024.

Revenues from foreign exchange gain, net of $24.0 million for the three months ended September 30, 2024 increased by $1.3 million, or 6%, from $22.7 million for the three months ended September 30, 2023. This increase was primarily due to a higher foreign exchange spread on money transfers sent to certain countries in LAC during the quarter ended September 30, 2024.

Other income of $3.4 million for the three months ended September 30, 2024 increased by $1.0 million, or 41.7%, from $2.4 million for the three months ended September 30, 2023 primarily due to the impact of the revenue generated from ancillary services provided to a particular segment of our consumer base through our Company-operated stores, an increase in fees related to a higher volume of transfers deemed abandoned property, and check cashing service fees, as well as an increase in income related to money transfer transactions paid with debit or credit cards.

Operating Expenses

Operating expenses for the above periods are presented below:

($ in thousands)	Three Months Ended September 30, 2024		% of Revenues		Three Months Ended September 30, 2023		% of Revenues
Operating expenses:
Service charges from agents and banks	$	111,348	65	%	$	112,871	65	%
Salaries and benefits	17,238		10	%	17,789		10	%
Other selling, general and administrative expenses	12,127		7	%	12,908		8	%
Restructuring costs	27		—	%	1,145		1	%
Depreciation and amortization	3,382		2	%	3,472		2	%
Total operating expenses	$	144,122	84	%	$	148,185	86	%

Service charges from agents and banks — Service charges from agents and banks were $111.3 million for the three months ended September 30, 2024 compared to $112.9 million for the three months ended September 30, 2023. The decrease of $1.6 million, or 1%, was primarily due to the decrease in transaction volume described above partially offset by an increase in fees related to money transfers processed online or by using mobile devices.

Salaries and benefits — Salaries and benefits of $17.2 million for the three months ended September 30, 2024 decreased by $0.6 million, or 3%, from $17.8 million for the three months ended September 30, 2023. The decrease is primarily due to cost savings related to the restructuring plans implemented in the past year.

Other selling, general and administrative expenses — Other selling, general and administrative expenses of $12.1 million for the three months ended September 30, 2024 decreased by $0.8 million, or 6.2%, from $12.9 million for the three months ended September 30, 2023.

The decrease was primarily the result of:

•$0.3 million - decrease in facilities related expenses during the three months ended September 30, 2024 primarily related to facility closures as a result of the restructuring of La Nacional during the third quarter of 2023 and the move to our new U.S. headquarters; and

•$0.2 million - decrease in provision for credit losses primarily due to lower outstanding receivable balances from sending agents as of September 30, 2024 compared to September 30, 2023 as receivable balances tend to increase during weekends combined with a lower level of write-offs in the three months ended September 30, 2024.

Restructuring costs — Restructuring costs of $27.0 thousand for the three months ended September 30, 2024 consisted of severance costs primarily related to the restructuring of La Nacional and our foreign operations. Restructuring costs of $1.1 million for the three months ended September 30, 2023 included $0.8 million in severance payments and related benefits, $0.3 million in computer equipment write-offs, $38.0 thousand for the early termination of a lease agreement and $31.0 thousand in legal fees related to the restructuring of La Nacional.

Depreciation and amortization — Depreciation and amortization of $3.4 million for the three months ended September 30, 2024 decreased by $0.1 million or 2.9% from $3.5 million for the three months ended September 30, 2023. The decrease is the result of a

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decrease of approximately $0.2 million in amortization related to our trade names, developed technology and agent relationships during the three months ended September 30, 2024, as these intangibles are being amortized on an accelerated basis, which declines over time.

Non-Operating Expenses

Interest expense — Interest expense of $3.2 million for the three months ended September 30, 2024 increased by $0.4 million, or 14.3%, from $2.8 million for the three months ended September 30, 2023. The increase was primarily due to higher draws under our revolving credit facility to fund our working capital needs, as well as a loss on debt extinguishment of $0.3 million associated with the payoff of our term loan facility as a result of entering into the Second A&R Credit Agreement on August 29, 2024.

Income tax provision — Income tax provision was $7.3 million for the three months ended September 30, 2024, which represents an increase of $0.7 million from an income tax provision of $6.6 million for the three months ended September 30, 2023. The increase in income tax provision was mainly attributable to higher income before taxes as result of the variances described above, slightly offset by a decrease in our effective state tax rate for the three months ended September 30, 2024.

Net Income

We reported Net Income of $17.3 million for the three months ended September 30, 2024 compared to Net Income of $14.8 million for the three months ended September 30, 2023, which resulted in an increase of $2.5 million, or 16.9%, due to the same factors discussed above.

Earnings Per Share

Earnings per Share - Basic for the three months ended September 30, 2024 was $0.53, representing an increase of $0.11, or 26.2%, compared to $0.42 for the three months ended September 30, 2023. The increase in Earnings per Share - Basic was primarily due to the increase in net income as well as a reduced share count as a result of the stock repurchases.

Earnings per Share - Diluted for the three months ended September 30, 2024 was $0.53, representing an increase of $0.12, or 29.3%, compared to $0.41 for the three months ended September 30, 2023. The increase in Earnings per Share - Diluted was primarily due to the increase in net income as well as a reduced share count as a result of the stock repurchases.

Non-GAAP Financial Measures

We use Adjusted Net Income, Adjusted Earnings per Share and Adjusted EBITDA to evaluate our performance, both internally and as compared with our peers, because these measures exclude certain items that may not be indicative of our core operating results, as well as items that can vary widely among companies within our industry. For example, noncash compensation costs can be subject to volatility from changes in the market price per share of our common stock or variations in the value and number of shares granted, and amortization of intangible assets is subject to business acquisition activities, which varies from period to period.

We present these non-GAAP financial measures because we believe they are frequently used by analysts, investors and other interested parties to evaluate companies in our industry. Furthermore, we believe they are helpful in highlighting trends in our operating results by focusing on our core operating results and are useful to evaluate our performance in conjunction with our GAAP financial measures. Adjusted Net Income, Adjusted Earnings per Share and Adjusted EBITDA are non-GAAP financial measures and should not be considered as an alternative to operating income, net income or earnings per share as a measure of operating performance or cash flows or as a measure of liquidity. Non-GAAP financial measures are not necessarily calculated the same way by different companies and should not be considered a substitute for or superior to GAAP measures.

Adjusted EBITDA is one of the primary metrics used by management to evaluate the financial performance of our business because it excludes, among other things, the effects of certain transactions that are outside the control of management, while other measures can differ significantly depending on long-term strategic decisions regarding capital structure, the jurisdictions in which we operate and capital investments.

In particular, Adjusted EBITDA is subject to certain limitations, including the following:

•Adjusted EBITDA does not reflect interest expense, or the amounts necessary to service interest or principal payments on our debt;

•Adjusted EBITDA does not reflect income tax provision (benefit), and because the payment of taxes is part of our operations, tax provision is a necessary element of our costs and ability to operate;

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•Although depreciation and amortization are eliminated in the calculation of Adjusted EBITDA, the assets being depreciated and amortized will often have to be replaced in the future, and Adjusted EBITDA does not reflect any costs of such replacements;

•Adjusted EBITDA does not reflect the non-cash component of share-based compensation;

•Adjusted EBITDA does not reflect the impact of earnings or charges resulting from matters we consider not to be reflective, on a recurring basis, of our ongoing operations; and

•other companies in our industry may calculate Adjusted EBITDA or similarly titled measures differently than we do, limiting its usefulness as a comparative measure.

We adjust for these limitations by relying primarily on our GAAP results and using Adjusted EBITDA, as well as our other non-GAAP financial measures, only as supplemental information.

Adjusted Net Income and Adjusted Earnings per Share

Adjusted Net Income is defined as net income adjusted to add back certain charges and expenses, such as non-cash amortization of intangible assets resulting from business acquisition transactions, which will recur in future periods until these assets have been fully amortized, non-cash compensation costs and other items set forth in the table below, as these charges and expenses are not considered a part of our core business operations and are not an indicator of ongoing, future company performance.

Adjusted Earnings per Share - Basic and Diluted is calculated by dividing Adjusted Net Income by GAAP weighted-average common shares outstanding (basic and diluted).

Adjusted Net Income for the three months ended September 30, 2024 was $19.8 million, representing an increase of $1.4 million from Adjusted Net Income of $18.4 million for the three months ended September 30, 2023. The increase in Adjusted Net Income was primarily due to the increase in Net Income discussed above, offset by the lower net effect of the adjusting items detailed in the table below.

The following table presents the reconciliation of Net Income, our closest GAAP measure, to Adjusted Net Income:

	Three Months Ended September 30,
(in thousands, except for per share data)	2024		2023
Net Income	$	17,297	$	14,832
Adjusted for:
Share-based compensation (a)	2,312		2,274
Restructuring costs (b)	27		1,145
Transaction costs (c)	50		13
Other charges and expenses (d)	276		535
Amortization of intangibles (e)	959		1,228
Income tax benefit related to adjustments (f)	(1,078)		(1,602)
Adjusted Net Income	$	19,843	$	18,425
Adjusted Earnings per Share
Basic	$	0.61	$	0.52
Diluted	$	0.61	$	0.51
Weighted-average common shares outstanding
Basic	32,366,831		35,320,809
Diluted	32,732,465		36,082,163

(a)Represents share-based compensation relating to equity awards granted primarily to employees and independent directors of the Company.

(b)Represents primarily severance, write-off of assets and, legal and professional fees related to the execution of restructuring plans.

(c)Represents primarily financial advisory, professional and legal fees related to business acquisition transactions.

(d)Represents primarily loss on disposal of fixed assets.

(e)Represents the amortization of intangible assets that resulted from business acquisition transactions.

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(f)Represents the current and deferred tax impact of the taxable adjustments to Net Income using the Company’s blended federal and state tax rate for each period. Relevant tax-deductible adjustments include all adjustments to Net Income.

Adjusted Earnings per Share - Basic for the three months ended September 30, 2024 was $0.61, representing an increase of $0.09, or 17.3%, compared to $0.52 for the three months ended September 30, 2023. The increase in Adjusted Earnings per Share - Basic was primarily due to the increase in net income as well as a lower weighted average common shares total for the period due to stock repurchases.

Adjusted Earnings per Share - Diluted for the three months ended September 30, 2024 was $0.61, representing an increase of $0.10, or 19.6%, compared to $0.51 for the three months ended September 30, 2023. The increase in Adjusted Earnings per Share - Diluted was primarily due to the increase in net income as well as a lower weighted average common shares total for the period due to stock repurchases.

The following table presents the reconciliation of GAAP Earnings per Share, our closest GAAP measure, to Adjusted Earnings per Share:

	Three Months Ended September 30,
	2024				2023
	Basic		Diluted		Basic		Diluted
GAAP Earnings per Share	$	0.53	$	0.53	$	0.42	$	0.41
Adjusted for:
Share-based compensation	0.07		0.07		0.06		0.06
Restructuring costs	NM		NM		0.03		0.03
Transaction costs	NM		NM		—		—
Other charges and expenses	0.01		0.01		0.02		0.01
Amortization of intangibles	0.03		0.03		0.03		0.03
Income tax benefit related to adjustments	(0.03)		(0.03)		(0.05)		(0.04)
Adjusted Earnings per Share	$	0.61	$	0.61	$	0.52	$	0.51

NM - Per share amounts are not meaningful.

The table above may contain slight summation differences due to rounding.

Adjusted EBITDA

Adjusted EBITDA is defined as net income before depreciation and amortization, interest expense, income taxes, and also adjusted to add back certain charges and expenses, such as non-cash share-based compensation costs and other items set forth in the table below, as these charges and expenses are not considered a part of our core business operations and are not an indicator of ongoing, future company performance.

Adjusted EBITDA for the three months ended September 30, 2024 was $33.9 million, representing an increase of $2.2 million, or 6.9%, from $31.7 million for the three months ended September 30, 2023. The increase in Adjusted EBITDA was primarily due to the increase in Net Income discussed above.

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The following table presents the reconciliation of Net Income, our closest GAAP measure, to Adjusted EBITDA:

	Three Months Ended September 30,
(in thousands)	2024		2023
Net Income	$	17,297	$	14,832
Adjusted for:
Interest expense	3,200		2,801
Income tax provision	7,328		6,619
Depreciation and amortization	3,382		3,472
EBITDA	31,207		27,724
Share-based compensation (a)	2,312		2,274
Restructuring costs (b)	27		1,145
Transaction costs (c)	50		13
Other charges and expenses (d)	276		535
Adjusted EBITDA	$	33,872	$	31,691

(a)Represents share-based compensation relating to equity awards granted primarily to employees and independent directors of the Company.

(b)Represents primarily severance, write-off of assets and, legal and professional fees related to the execution of restructuring plans.

(c)Represents primarily financial advisory, professional and legal fees related to business acquisition transactions.

(d)Represents primarily loss on disposal of fixed assets.

Nine Months Ended September 30, 2024 Compared to Nine Months Ended September 30, 2023

Revenues

Revenues for the above periods are presented below:

($ in thousands)	Nine Months Ended September 30, 2024		% of Revenues		Nine Months Ended September 30, 2023		% of Revenues
Revenues:
Wire transfer and money order fees, net	$	417,358	84	%	$	416,355	86	%
Foreign exchange gain, net	67,100		14	%	64,239		13	%
Other income	9,432		2	%	6,358		1	%
Total revenues	$	493,890	100	%	$	486,952	100	%

Wire transfer and money order fees, net of $417.4 million for the nine months ended September 30, 2024 increased by $1.0 million, or 0.2%, from $416.4 million for the nine months ended September 30, 2023. The increase was primarily due to a 1.6% increase in transaction volume in the nine months ended September 30, 2024 compared to the nine months ended September 30, 2023, largely due to the growth in transactions processed by our agent network and digital channels. In addition, during the nine months ended September 30, 2024, the Company recognized $1.9 million in revenue as a result of the changes to the terms and conditions of our loyalty program effective in the third quarter of 2024. These increases were partially offset primarily by a lower average price per transaction on money transfers.

Revenues from foreign exchange gain, net of $67.1 million for the nine months ended September 30, 2024 increased by $2.9 million, or 4.5%, from $64.2 million for the nine months ended September 30, 2023. This increase was primarily due to higher transaction volume combined with a higher foreign exchange spread on money transfers sent to certain countries in the LAC.

Other income of $9.4 million for the nine months ended September 30, 2024 increased by $3.0 million, or 46.9%, from $6.4 million for the nine months ended September 30, 2023 primarily due to the effect of higher revenue generated from other ancillary services provided by our Company-operated stores such as check-cashing fees, an increase in fees related to a higher volume of transfers deemed abandoned property, and higher fees related to advances to sending agents as well as an increase in income related to money transfer transactions paid with debit or credit cards.

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Operating Expenses

Operating expenses for the above periods are presented below:

($ in thousands)	Nine Months Ended September 30, 2024		% of Revenues		Nine Months Ended September 30, 2023		% of Revenues
Operating expenses:
Service charges from agents and banks	$	322,651	65	%	$	319,983	66	%
Salaries and benefits	52,237		11	%	51,597		11	%
Other selling, general and administrative expenses	35,968		7	%	36,883		7	%
Restructuring costs	2,738		1	%	1,145		NM
Depreciation and amortization	9,981		2	%	9,511		2	%
Total operating expenses	$	423,575	86	%	$	419,119	86	%

Service charges from agents and banks — Service charges from agents and banks were $322.7 million for the nine months ended September 30, 2024 compared to $320.0 million for the nine months ended September 30, 2023. The increase of $2.7 million, or 0.8%, was primarily due to the increase in transaction volume described above and an increase in fees related to money transfers processed online or by using mobile devices.

Salaries and benefits — Salaries and benefits of $52.2 million for the nine months ended September 30, 2024 increased by $0.6 million, or 1.2%, from $51.6 million for the nine months ended September 30, 2023. The increase is primarily attributable to $1.4 million related to our expanded workforce as a result of the LAN Holdings acquisition as it operates independently in the execution of certain operational functions, as well as an increase of $0.6 million in share-based compensation as a result of new awards granted throughout 2024, partially offset by cost savings of $1.1 million related to the restructuring plan of La Nacional, which was implemented in the third quarter of 2023.

Other selling, general and administrative expenses — Other selling, general and administrative expenses of $36.0 million for the nine months ended September 30, 2024 decreased by $0.9 million, or 2.4%, from $36.9 million for the nine months ended September 30, 2023.

The decrease was primarily the result of:

•$0.6 million - related to a gain on legal contingency settlement that was recorded in the second quarter of 2024 and collected in July 2024;

•$0.9 million - decrease in facilities related expenses during the nine months ended September 30, 2024 primarily related to facility closures as a result of the restructuring of La Nacional during the third quarter of 2023;

•$0.3 million - lower transaction costs due to the acquisition of LAN Holdings that closed in April 2023; and

•$0.3 million - related to litigation settlements incurred in the nine months ended September 30, 2023.

This decrease was partially offset by:

•$1.3 million - increase in provision for credit losses primarily due to a higher average balance outstanding of receivable balances from sending agents during the nine months ended September 30, 2024 compared to the same period in 2023, primarily as a result of sending agents that were not able to pay in accordance with the original terms and are, accordingly, subject to our normal collection procedures.

Restructuring costs — Restructuring costs of $2.7 million for the nine months ended September 30, 2024 included $1.9 million in severance costs, $0.4 million in fixed assets impairment, and $0.4 million in legal and professional fees primarily related to the restructuring of La Nacional and our foreign operations. Restructuring costs of $1.1 million for the nine months ended September 30, 2023 included $0.8 million in severance payments and related benefits, $0.3 million in computer equipment write-offs, $38.0 thousand for the early termination of a lease agreement and $31.0 thousand in legal fees related to the restructuring of La Nacional.

Depreciation and amortization — Depreciation and amortization of $10.0 million for the nine months ended September 30, 2024 increased by $0.5 million from $9.5 million or 5.3% for the nine months ended September 30, 2023. The increase is the result of higher depreciation associated with additional software developed and computer equipment acquired to support our growing business and sending agent network, as well as depreciation related to assets capitalized in connection with the Company’s new headquarters. These increases were partially offset by a decrease of approximately $0.6 million in amortization related to our trade names, developed technology and agent relationships during the nine months ended September 30, 2024, as these intangibles are being amortized on an accelerated basis, which declines over time.

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Non-Operating Expenses

Interest expense — Interest expense of $9.0 million for the nine months ended September 30, 2024 increased by $1.4 million, or 18.4%, from $7.6 million for the nine months ended September 30, 2023. The increase was primarily due to higher market interest rates during the first half of 2024, as well as higher and more frequent draws under our revolving credit facility to fund our working capital needs during the nine months ended September 30, 2024. Additionally, the Company recognized a loss on debt extinguishment of $0.3 million associated with the payoff of our term loan facility as a result of entering into the Second A&R Credit Agreement on August 29, 2024.

Income tax provision — Income tax provision was $17.9 million for the nine months ended September 30, 2024, which represents a decrease of $0.3 million from an income tax provision of $18.2 million for the nine months ended September 30, 2023. The decrease in income tax provision was mainly attributable to higher deductible share based compensation, as well as a decrease in our effective state tax rate for the nine months ended September 30, 2024, offset by an increase in income before taxes.

Net Income

We reported Net Income of $43.4 million for the nine months ended September 30, 2024 compared to Net Income of $42.0 million for the nine months ended September 30, 2023, which resulted in an increase of $1.4 million, or 3.3%, due to the same factors discussed above. 

Earnings Per Share

Earnings per Share - Basic for the nine months ended September 30, 2024 was $1.32, representing an increase of $0.15, or 12.8%, compared to $1.17 for the nine months ended September 30, 2023.

Earnings per Share - Diluted for the nine months ended September 30, 2024 was $1.30, representing an increase of $0.16, or 14.0%, compared to $1.14 for the nine months ended September 30, 2023.

The increase in both basic and diluted EPS largely reflect a reduced share count as a result of the stock repurchases combined with the increase in net income discussed above.

Non-GAAP Financial Measures

Adjusted Net Income and Adjusted Earnings per Share

Adjusted Net Income (previously defined and used as described above) for the nine months ended September 30, 2024 was $52.6 million, representing an increase of $1.6 million, or 3.1%, from Adjusted Net Income of $51.0 million for the nine months ended September 30, 2023. The increase in Adjusted Net Income was primarily due to the increase in net income as discussed above as well as the higher net effect of the adjusting items detailed in the table below.

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The following table presents the reconciliation of Net Income, our closest GAAP measure, to Adjusted Net Income:

	Nine Months Ended September 30,
(in thousands, except for per share data)	2024		2023
Net Income	$	43,436	$	42,016
Adjusted for:
Share-based compensation (a)	6,857		6,217
Restructuring costs (b)	2,738		1,145
Transaction costs (c)	86		411
Legal contingency settlement (d)	(570)		—
Other charges and expenses (e)	931		1,556
Amortization of intangibles (f)	2,894		3,562
Income tax benefit related to adjustments (g)	(3,773)		(3,892)
Adjusted Net Income	$	52,599	$	51,015
Adjusted Earnings per Share
Basic	$	1.60	$	1.42
Diluted	$	1.58	$	1.39
Weighted-average common shares outstanding
Basic	32,911,742		35,930,234
Diluted	33,335,363		36,767,680

(a)Represents share-based compensation relating to equity awards granted primarily to employees and independent directors of the Company.

(b)Represents primarily severance, write-off of assets and, legal and professional fees related to the execution of restructuring plans.

(c)Represents primarily financial advisory, professional and legal fees related to business acquisition transactions.

(d)Represents a gain contingency related to a legal settlement.

(e)Represents primarily loss on disposal of fixed assets.

(f)Represents the amortization of intangible assets that resulted from business acquisition transactions.

(g)Represents the current and deferred tax impact of the taxable adjustments to Net Income using the Company’s blended federal and state tax rate for each period. Relevant tax-deductible adjustments include all adjustments to Net Income.

Adjusted Earnings per Share - Basic and Diluted (previously defined and used as described above) are as follows:

Adjusted Earnings per Share - Basic for the nine months ended September 30, 2024 was $1.60, representing an increase of $0.18, or 12.7%, compared to $1.42 for the nine months ended September 30, 2023. The increase in Adjusted Earnings per Share - Basic was primarily due to the increase in net income as well as a lower weighted average common shares total for the period due to stock repurchases.

Adjusted Earnings per Share - Diluted for the nine months ended September 30, 2024 was $1.58, representing an increase of $0.19, or 13.7%, compared to $1.39 for the nine months ended September 30, 2023. The increase in Adjusted Earnings per Share - Diluted was

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primarily due to the increase in net income as well as a lower weighted average common shares total for the period due to stock repurchases.

The following table presents the reconciliation of GAAP Earnings per Share, our closest GAAP measure, to Adjusted Earnings per Share:

	Nine Months Ended September 30,
	2024				2023
	Basic		Diluted		Basic		Diluted
GAAP Earnings per Share	$	1.32	$	1.30	$	1.17	$	1.14
Adjusted for:
Share-based compensation	0.21		0.21		0.17		0.17
Restructuring costs	0.08		0.08		0.03		0.03
Transaction costs	NM		NM		0.01		0.01
Legal contingency settlement	(0.02)		(0.02)		—		—
Other charges and expenses	0.03		0.03		0.04		0.04
Amortization of intangibles	0.09		0.09		0.10		0.10
Income tax benefit related to adjustments	(0.11)		(0.11)		(0.11)		(0.11)
Adjusted Earnings per Share	$	1.60	$	1.58	$	1.42	$	1.39

NM - Per share amounts are not meaningful.

The table above may contain slight summation differences due to rounding.

Adjusted EBITDA

Adjusted EBITDA (previously defined and used as described above) for the nine months ended September 30, 2024 was $90.3 million, representing an increase of $3.6 million, or 4.2%, from $86.7 million for the nine months ended September 30, 2023. The increase in Adjusted EBITDA was primarily due to the increase in net income as discussed above as well as the higher net effect of the adjusting items detailed in the table below.

The following table presents the reconciliation of Net Income, our closest GAAP measure, to Adjusted EBITDA:

	Nine Months Ended September 30,
(in thousands)	2024		2023
Net Income	$	43,436	$	42,016
Adjusted for:
Interest expense	8,997		7,643
Income tax provision	17,882		18,174
Depreciation and amortization	9,981		9,511
EBITDA	80,296		77,344
Share-based compensation (a)	6,857		6,217
Restructuring costs (b)	2,738		1,145
Transaction costs (c)	86		411
Legal contingency settlement (d)	(570)		—
Other charges and expenses (e)	931		1,556
Adjusted EBITDA	$	90,338	$	86,673

(a)Represents share-based compensation relating to equity awards granted primarily to employees and independent directors of the Company.

(b)Represents primarily severance, write-off of assets and, legal and professional fees related to the execution of restructuring plans.

(c)Represents primarily financial advisory, professional and legal fees related to business acquisition transactions.

(d)Represents a gain contingency related to a legal settlement.

(e)Represents primarily loss on disposal of fixed assets.

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Liquidity and Capital Resources

We consider liquidity in terms of our cash and cash equivalents position, cash flows from operations and their sufficiency to fund business operations, including working capital needs, debt service, acquisitions, capital expenditures, contractual obligations and other commitments. In particular, to meet our payment service obligations at all times, we must have sufficient highly liquid assets and be able to move funds on a timely basis.

Our principal sources of liquidity are our cash generated by operating activities supplemented with borrowings under our revolving credit facility. Our primary cash needs are for day-to-day operations, to pay interest and principal on our indebtedness, to fund working capital requirements, and to make capital expenditures and repurchases of our common stock.

We have funded and still expect to continue funding our liquidity requirements through internally generated funds, supplemented in the ordinary course, with borrowings under our revolving credit facility. We maintain a strong cash and cash equivalents balance position and have access to committed funding sources, which we have used only on an ordinary course basis during the nine months ended September 30, 2024. Therefore, we believe that our current cash and cash equivalents position, as well as projected cash flows generated from operations, together with borrowings under our revolving credit facility are sufficient to fund our principal and interest payments, lease expenses, our working capital needs, our business acquisitions, our expected capital expenditures and projected common stock repurchases in the short and long term.

Credit Agreement

On August 29, 2024, the Company entered into a Second Amended and Restated Credit Agreement (the “Second A&R Credit Agreement”) with a group of banking institutions, which amended and restated in its entirety the A&R Credit Agreement. The Second A&R Credit Agreement provides for a new $425.0 million, multi-currency, revolving credit facility and an uncommitted incremental facility, which may be utilized for additional term and revolving loans of up to $100.0 million. The Second A&R Credit Agreement also provides for the issuance of letters of credit, which would reduce availability under the revolving credit facility. The maturity date of the Second A&R Credit Agreement is August 29, 2029. A portion of the initial borrowings under the new revolving credit facility were used to repay in full the remaining outstanding balance of the Company’s term loan under the A&R Credit Agreement and to pay the costs associated with establishing the new revolving credit facility. Borrowings under the Second A&R Credit Agreement are available for general corporate purposes to support the Company’s growth, as well as to fund share repurchases.

As of September 30, 2024, there were $138.2 million of outstanding amounts drawn on the revolving credit facility. There were $386.8 million of additional borrowings available under this facility as of September 30, 2024.

Under the Second A&R Credit Agreement and at the election of the Company, interest on the revolving loans denominated in U.S. Dollars is determined by reference to either (i) the secured overnight financing rate (“SOFR”), (ii) the daily simple SOFR or (iii) a defined “base rate,” in each case, plus an applicable margin ranging from 1.75% to 2.25% for SOFR rate loans and from 0.75% to 1.25% for base rate loans based upon the Company’s consolidated leverage ratio, as so calculated pursuant to the terms of the Second A&R Credit Agreement. Interest on revolving loans denominated in Euros or Pounds Sterling is determined by reference to the Euro Interbank Offered Rate (“EURIBOR”) or Sterling Overnight Index Average (“SONIA”), in each case, plus an applicable margin ranging from 1.75% to 2.25% based upon the Company’s consolidated leverage ratio, as so calculated.

The revolving loans may be borrowed, repaid, and reborrowed from time to time in accordance with the terms and conditions of the Second A&R Credit Agreement. Interest is payable quarterly for base rate loans, daily simple SOFR loans, and daily simple SONIA loans, and on the expiration of the applicable interest period for term SOFR loans and EURIBOR loans. The Company also pays an annual commitment fee up to 0.30% of the actual daily amount by which the maximum availability under the revolving credit facility exceeds the sum of the outstanding amount of revolving credit loans.

The effective interest rates for the nine months ended September 30, 2024 for the term loan facility and revolving credit facility were 9.02% and 2.48%, respectively.

The Second A&R Credit Agreement also provides the Company with increased flexibility to make certain restricted payments, including the repurchase shares of its common stock, without limitation so long as the Company’s consolidated leverage ratio, as of the then most recently completed four fiscal quarters, after giving pro forma effect to such restricted payments, is 2.50 to 1.00 or less. In addition, the Company may make restricted payments that do not exceed in the aggregate during any fiscal year the greater of (i) $30.3 million and (ii) 25% of Consolidated EBITDA (as defined in the Second A&R Credit Agreement) for the then most recently completed four fiscal quarters of the Company.

The Second A&R Credit Agreement also contains customary covenants that limit the ability of the Company and its subsidiaries to, among other things, grant liens, incur additional indebtedness, make acquisitions or investments, dispose of certain assets, issue dividends

39

and distributions (other than to the Company and certain of its subsidiaries), change the nature of their businesses, enter into certain transactions with affiliates, or amend the terms of material indebtedness, in each case subject to certain thresholds and exceptions.

Under the Second A&R Credit Agreement, the Company is required to maintain a quarterly minimum interest coverage ratio of 3.00:1.00 and a quarterly maximum consolidated leverage ratio of 3.50 with a step-up to 3.75 in the quarter during which the Company completes a material acquisition, in each case, as computed in accordance with the terms of the Second A&R Credit Agreement.

As of September 30, 2024, we were in compliance with the covenants of the Second A&R Credit Agreement that require the Company to maintain a quarterly minimum fixed charge coverage ratio of 3.00:1.00 and a quarterly maximum consolidated leverage ratio of 3.50:1.00.

Our indebtedness could adversely affect our ability to raise additional capital, limit our ability to react to changes in the economy or our industry, expose us to interest rate risk and prevent us from meeting our obligations. See “Risk Factors—Risks Relating to Our Indebtedness—The Company's indebtedness may limit our operating flexibility and could adversely affect our business, financial condition and results of operations.” included in our Annual Report on Form 10-K for the year ended December 31, 2023.

Repurchase Program

On August 18, 2021, the Company’s Board of Directors approved a stock repurchase program (the “Repurchase Program”) that authorizes the Company to purchase up to $40.0 million of its outstanding shares of the Company’s common stock. On March 3, 2023, the Board of Directors approved an increase to the Repurchase Program that authorizes the Company to purchase an additional $100.0 million of its outstanding shares. On August 29, 2024, the Board of Directors approved a second increase to the Repurchase Program that authorizes the Company to purchase an additional $60.7 million of its outstanding shares. Under the Repurchase Program, the Company is authorized to repurchase shares from time to time in accordance with applicable laws, both on the open market and in privately negotiated transactions and may include the use of derivative contracts or structured share repurchase agreements. The timing and amount of repurchases depends on several factors, including market and business conditions, the trading price of the Company’s common stock and the nature of other investment opportunities. The Repurchase Program may be limited, suspended or discontinued at any time without prior notice. The Repurchase Program does not have an expiration date. The Second A&R Credit Agreement, permits the Company to make restricted payments (including share repurchases, among others) under a variety of tests as described above, including, without limitation, so long as the Consolidated Leverage Ratio (as defined in the Second A&R Credit Agreement), as of the then most recently completed four fiscal quarters of the Company, after giving pro forma effect to such restricted payments, is 2.50:1.00 or less.

The Company accounts for purchases of treasury stock under the cost method. Any direct costs incurred to acquire treasury stock are considered stock issue costs and added to the cost of the treasury stock. During the nine months ended September 30, 2024, including the shares purchased in the privately-negotiated transaction described below, the Company purchased 2,739,499 shares for an aggregate purchase price of $54.9 million. During the nine months ended September 30, 2023, the Company purchased 1,734,481 shares for an aggregate purchase price of $40.6 million. As of September 30, 2024, there was $80.0 million available for future share repurchases under the Repurchase Program.

Privately-Negotiated Share Repurchase Transaction

On March 11, 2024, the Company entered into an agreement with Robert W. Lisy, the Company's Chief Executive Officer, President and Chairman of the Board of Directors, for the purchase of 175,000 shares of the Company’s common stock for a total purchase price of $3.3 million, or a per share price of $19.11, in a privately-negotiated transaction.

Operating Leases

We are party to operating leases for office space, warehouses and Company-operated store locations, which we use as part of our day-to-day operations. Operating lease expenses were $1.7 million and $5.3 million for the three and nine months ended September 30, 2024, respectively, which we expect to be consistent throughout the year. We have not entered into finance lease commitments. For additional information on operating lease obligations, refer to Note 7, Leases, to the Condensed Consolidated Financial Statements.

40

Cash Flows

The following table summarizes the changes to our cash flows for the periods presented:

	Nine Months Ended September 30,
(in thousands)	2024		2023
Statement of Cash Flows Data:
Net cash provided by operating activities	$	57,968	$	82,440
Net cash used in investing activities	(27,859)		(13,188)
Net cash (used in) provided by financing activities	(111,234)		2,827
Effect of exchange rate changes on cash and cash equivalents	(1,467)		875
Net (decrease) increase in cash and cash equivalents	(82,592)		72,954
Cash and cash equivalents, beginning of period	239,203		149,493
Cash and cash equivalents, end of period	$	156,611	$	222,447

Operating Activities

Net cash provided by operating activities was $58.0 million for the nine months ended September 30, 2024, a decrease of $24.4 million from net cash provided in operating activities of $82.4 million for the nine months ended September 30, 2023. The decrease is primarily a result of a $27.7 million change in working capital, which varies due to timing of remittances of consumer funds by sending agents and transmittal orders and payments, as well as prefunding of payers primarily for weekends, and additional cash generated by our operating results for the nine months ended September 30, 2024, which reflected the further growth of our business.

Investing Activities

Net cash used in investing activities was $27.9 million for the nine months ended September 30, 2024, representing an increase of $14.7 million from net cash used in investing activities of $13.2 million for the nine months ended September 30, 2023. This increase in cash used was primarily due to the capitalization of leasehold improvements, furniture and equipment related to the Company's move to the new U.S. headquarters in February 2024 of approximately $10.0 million, an investment in software and equipment to support our sending agent network and continued improvement of our proprietary software, as well as the acquisition of a money remittance company in the United Kingdom and an agent location in the United States during the nine months ended September 30, 2024 in comparison with the nine months ended September 30, 2023.

Financing Activities

Net cash used in financing activities was $111.2 million for the nine months ended September 30, 2024, which primarily consisted of $24.2 million of net borrowings under the revolving credit facility, $75.5 million in regular quarterly pay-downs for the first half of the year and final payoff of the term loan facility, $54.9 million used for repurchases of common stock, $3.1 million in debt origination costs related to the Second A&R Credit Agreement and $2.0 million of payments for stock-based awards for shares withheld for tax payments in connection with share-based compensation arrangements.

Net cash provided by financing activities was $2.8 million for the nine months ended September 30, 2023, which primarily consisted of $48.0 million of borrowings, net under the revolving credit facility, $3.8 million in scheduled quarterly payments due on the term loan facility, $40.6 million used for repurchases of common stock, $1.0 million of payments for stock-based awards for shares withheld for tax payments in connection with share-based compensation arrangements and $0.7 million of debt origination costs related to the A&R Credit Agreement, partially offset by $1.0 million in proceeds from issuance of stock as a result of the exercise of stock options.

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Critical Accounting Policies and Estimates

The preparation of financial statements in accordance with accounting principles generally accepted in the United States requires management to make estimates and assumptions about future events that affect amounts reported in our condensed consolidated financial statements and related notes, as well as the related disclosure of contingent assets and liabilities at the date of the financial statements. Management evaluates its accounting policies, estimates and judgments on an on-going basis. Management bases its estimates and judgments on historical experience and various other factors that are believed to be reasonable under the circumstances. Actual results may differ from these estimates under different assumptions and conditions.

An accounting policy is considered to be critical if it requires an accounting estimate to be made based on assumptions about matters that are highly uncertain at the time the estimate is made, and if different estimates that reasonably could have been used, or changes in the accounting estimate that are reasonably likely to occur, could materially impact the consolidated financial statements. Our Critical Accounting Policies and Estimates disclosed in “Management’s Discussion and Analysis of Financial Condition and Results of Operations - Critical Accounting Policies and Estimates” in our Annual Report on Form 10-K for the year ended December 31, 2023, for which there were no material changes during the three and nine months ended September 30, 2024, included the following:

•Allowance for Credit Losses

•Goodwill and Intangible Assets

•Income Taxes

Recent Accounting Pronouncements

Refer to Note 1, Business and Accounting Policies, of the Condensed Consolidated Financial Statements for information on recent accounting pronouncements.

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ITEM 3.    QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Foreign Currency Risk

We manage foreign currency risk through the structure of the business and an active risk management process. One of the methods to settle with our payers in Latin America is entering into foreign exchange tom and spot transactions with local and foreign currency providers (“counterparties”). The foreign currency exposure on our foreign exchange tom and spot transactions is limited by the fact that all transactions are settled within two business days from trade date. Foreign currency fluctuations, however, may negatively affect our average exchange gain per transaction. The Company had open tom and spot foreign exchange contracts for Mexican pesos and Guatemalan quetzales amounting to approximately $30.1 million and $56.9 million at September 30, 2024 and December 31, 2023, respectively.

In addition, included in wire transfers and money orders payable, net in our condensed consolidated balance sheets as of September 30, 2024 and December 31, 2023, there are $16.3 million and $40.7 million, respectively, of wires payable denominated in foreign currencies, primarily Mexican pesos and Guatemalan quetzales.

Also, included in prepaid wires, net in our condensed consolidated balance sheets as of September 30, 2024 and December 31, 2023, there are $19.8 million and $17.8 million, respectively, of prepaid wires denominated in foreign currencies, primarily Mexican pesos and Guatemalan quetzales.

We are also exposed to changes in currency rates as a result of our investments in foreign operations and revenues generated in currencies other than the U.S. dollar. Revenues and profits generated by international operations will increase or decrease because of changes in foreign currency exchange rates. This foreign currency risk is related primarily to our operations in our foreign subsidiaries. Revenues from our foreign subsidiaries represent less than 3% of our consolidated revenues for the nine months ended September 30, 2024. Therefore, a 10% increase or decrease in these currency rates against the U.S. Dollar would result in a de minimis change to our overall operating results.

The spot and average exchange rates for the currencies in which we operate to U.S. dollar are as follows:

	2024		2023
	Spot(1)	Average(2)	Spot(1)	Average(2)
U.S. dollar/Mexico Peso	19.65	17.71	16.89	17.79
U.S. dollar/Guatemala Quetzal	7.72	7.76	7.81	7.82
U.S. dollar/Canadian Dollar	1.35	1.36	1.32	1.35
U.S. dollar/Dominican Peso	60.10	59.10	58.04	55.19
U.S. dollar/Euro	0.89	0.92	0.91	0.92
U.S. dollar/British Pound Sterling(3)	0.75	0.76	—	—

(1)Spot exchange rates are as of September 30, 2024 and December 31, 2023.

(2)Average exchange rates are for the nine months ended September 30, 2024 and 2023.

(3)We commenced operations in the United Kingdom in connection with an acquisition in July 2024 and, therefore, no information is provided prior to 2024.

Long-term sustained appreciation of the Mexican peso or Guatemalan quetzal as compared to the U.S. dollar could affect our revenues and profit margins.

Interest Rate Risk

As discussed above, interest under the Second A&R Credit Agreement is variable based on certain benchmark rates, including SOFR, EURIBOR and SONIA. Because interest expense is subject to fluctuation, if interest rates increase, our debt service obligations on such variable rate indebtedness would increase even though the amount borrowed may remain the same. Accordingly, an increase in interest rates would adversely affect our profitability.

During the nine months ended September 30, 2024, the Federal Reserve lowered the fed funds rate from 5.50% to 5.00% to ease monetary policy and support economic stability. As a consequence, other benchmark interest rates such as SOFR started to decrease during August 2024. The Company expects that the Federal Reserve will continue to monitor inflation and other economic indicators to assess if additional interest rate decreases in 2024 are warranted. As of September 30, 2024, we had $138.2 million in outstanding borrowings under the revolving credit facility. A hypothetical 1% increase or decrease in the interest rate on our indebtedness as of September 30, 2024 would have increased or decreased cash interest expense on our revolving credit facility by approximately $1.4 million per annum, respectively.

43

Credit Risk

We maintain certain cash balances in various U.S. banks, which at times, may exceed federally insured limits. We have not incurred any losses on these accounts. In addition, we maintain cash in various bank accounts in Mexico, Guatemala, Canada, the Dominican Republic, Spain, the United Kingdom and Italy and short-term investment accounts in Mexico, which may not be fully insured. During the nine months ended September 30, 2024, we did not incur any losses on these uninsured accounts. To manage our exposure to credit risk with respect to cash balances and other credit risk exposure resulting from our relationships with banks and financial institutions, we regularly review cash concentrations, and we attempt to diversify our cash balances among global financial institutions.

We are also exposed to credit risk related to receivable balances from sending agents, digital partners and other parties. We perform a credit review before each agent signing and conduct ongoing analyses of sending agents and certain other parties we transact with directly. As of September 30, 2024, we also had $5.0 million outstanding of agent advances receivable from sending agents. Most of the agent advances receivable are collateralized by personal guarantees from the sending agents and by assets from their businesses.

Our provision for credit losses was approximately $5.0 million for the nine months ended September 30, 2024 (1.0% of total revenues) and $3.8 million for the nine months ended September 30, 2023 (0.8% of total revenues). The increase in our provision for credit losses in the nine months ended September 30, 2024 is primarily due to higher outstanding balances of accounts receivable primarily related to the acquisition of La Nacional and LAN Holdings and higher volume growth processed by our sending agents.

.

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ITEM 4.    CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) that are designed to ensure that information required to be disclosed in our reports filed pursuant to the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules, regulations and related forms, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and President, and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.

A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Because of inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues, if any, within an organization have been detected. Accordingly, our disclosure controls and procedures are designed to provide reasonable, not absolute, assurance that the objectives of our disclosure control system are met.

As required by Rules 13a-15(b) and 15d-15(b) under the Exchange Act, our Chief Executive Officer and President, and Chief Financial Officer, carried out an evaluation of the effectiveness of our disclosure controls and procedures as of September 30, 2024. Based on their evaluation, the Company’s principal executive officer and principal financial officer concluded that the Company’s disclosure controls and procedures were effective and operating to provide reasonable assurance that material information required to be disclosed in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, including ensuring that such material information is accumulated and communicated to our management, including our Chief Executive Officer and President, and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure as of September 30, 2024.

Changes in Internal Control Over Financial Reporting

During the most recently completed fiscal quarter, there have been no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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PART II – OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

From time to time, we are subject to various claims, charges and litigation matters that arise in the ordinary course of business. We believe these actions are a normal incident of the nature and kind of business in which we are engaged. While it is not feasible to predict the outcome of these matters with certainty, we do not believe that any asserted or unasserted legal claims or proceedings, individually or in the aggregate, will have a material and adverse effect on our business, financial condition and results of operations.

Reference is made to Note 16 – Commitments and Contingencies in the Unaudited Condensed Consolidated Financial Statements of the Company contained elsewhere in this Quarterly Report on Form 10–Q for information regarding certain legal proceedings to which we are a party, which information is incorporated by reference herein.

ITEM 1A. RISK FACTORS

There have been no material changes to our principal risks that we believe are material to our business, results of operations and financial condition, from the risk factors previously disclosed in the Annual Report on Form 10-K for the year ended December 31, 2023 (the “2023 Form 10-K”). Prospective investors are encouraged to consider the risks described in our 2023 Form 10-K, our Management’s Discussion and Analysis of Financial Condition and Results of Operations contained in this Quarterly Report on Form 10-Q and in our 2023 Form 10-K, and other information publicly disclosed or contained in documents we file with the Securities and Exchange Commission before purchasing our securities.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Issuer Purchases of Equity Securities

The following table provides information about repurchases of our common stock during the quarter ended September 30, 2024:

Period	Total Number of Shares Purchased (a)	Average Price Paid per Share		Total Number of Shares Purchased as Part of Publicly Announced Program (b)	Approximate Dollar Value of Shares that May Yet be Purchased under the Program
July 1 through July 31	2,365	$	20.99	—	$	39,381,693
August 1 through August 31	250,726	$	17.24	250,648	$	95,719,567
September 1 through September 30	842,724	$	18.60	842,724	$	80,044,833
Total	1,095,815			1,093,372

(a)Includes (i) 2,365 and (ii) 78 and shares withheld for income tax purposes in July 2024 and August 2024, respectively (none in September 2024), in connection with shares issued under compensation and benefit programs.

(b)On August 18, 2021, the Company’s Board of Directors approved a stock repurchase program (the “Repurchase Program”) that authorizes the Company to purchase up to $40.0 million of outstanding shares of the Company’s common stock. The Repurchase Program does not have an expiration date. On March 3, 2023 the Board of Directors approved an increase to the Repurchase Program that authorizes the Company to purchase an additional $100.0 million of its outstanding shares. On August 29, 2024 the Board of Directors approved an increase to the Repurchase Program that authorizes the Company to purchase an additional $60.7 million of its outstanding shares.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5. OTHER INFORMATION

During the quarter ended September 30, 2024, no officer or director of the Company adopted or terminated any contract, instruction, or written plan for the purchase or sale of securities of the Company’s common stock that is intended to satisfy the affirmative defense conditions of Securities Exchange Act Rule 10b5-1(c) or any non-Rule 10b5-1 trading arrangement as defined in 17 CFR § 229.408(c).

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ITEM 6. EXHIBITS

Exhibit No.	Document
10.1**	Second Amended and Restated Credit Agreement, dated as of August 29, 2024, by and among International Money Express, Inc., as Holdings, Intermex Wire Transfer, LLC, as Borrower, Intermex Wire Transfer II, LLC, Intermex Wire Transfer Corp., and Envios de Valores La Nacional Corp, each a Guarantor (collectively the “Loan Parties”); and the Lenders, as defined in the Second A&R Credit Agreement, from time to time party thereto, and KeyBank National Association, as Administrative Agent and L/C Issuer (incorporated by reference to Exhibit 10.1 to the Registrant's Current Report on Form 8-K filed on August 29, 2024).
31.1*	Certification pursuant to Section 302 of the Sarbanes-Oxley Act - Chief Executive Officer
31.2*	Certification pursuant to Section 302 of the Sarbanes-Oxley Act - Chief Financial Officer
32.1#	Certification of Chief Executive Officer pursuant to 18 U.S.C. § 1350.
32.2#	Certification of Chief Financial Officer pursuant to 18 U.S.C. § 1350.
101.INS	Inline XBRL Instance Document - The instance document does not appear in the interactive data file because its XBRL tags are embedded within the Inline XBRL document.
101.SCH	Inline XBRL Taxonomy Extension Schema
101.CAL	Inline XBRL Taxonomy Extension Calculation Linkbase
101.DEF	Inline XBRL Taxonomy Extension Definition Linkbase
101.LAB	Inline XBRL Taxonomy Extension Label Linkbase
101.PRE	Inline XBRL Taxonomy Extension Presentation Linkbase
104*	The cover page from the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2024, formatted in Inline XBRL (included with the Exhibit 101 attachments).

*Filed herewith.

**    Previously filed.

#    Furnished herewith.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	International Money Express, Inc. (Registrant)
Date: November 8, 2024	By:	/s/ Robert Lisy
		Robert Lisy
		Chief Executive Officer and President
		(Principal Executive Officer)
Date: November 8, 2024	By:	/s/ Andras Bende
		Andras Bende
		Chief Financial Officer
		(Principal Financial Officer)

48

EX-31.1

Exhibit 31.1

CERTIFICATION OF THE CHIEF EXECUTIVE OFFICER

I, Robert Lisy, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of International Money Express, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a.Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c.Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d.Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

a.All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b.Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: November 8, 2024
	By:	/s/ Robert Lisy
	Name:	Robert Lisy
	Title:	Chief Executive Officer and President
		(Principal Executive Officer)

EX-31.2

Exhibit 31.2

CERTIFICATION OF THE CHIEF FINANCIAL OFFICER

I, Andras Bende, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of International Money Express, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a.Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c.Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d.Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a.All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b.Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: November 8, 2024
	By:	/s/ Andras Bende
	Name:	Andras Bende
	Title:	Chief Financial Officer
		(Principal Financial Officer)

EX-32.1

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

I, Robert Lisy, Chief Executive Officer and President of International Money Express, Inc. (the “Company”), certify, pursuant to 18 U.S.C. Section 1350, that, to my knowledge:

1.the Quarterly Report on Form 10-Q of the Company for the quarterly period ended September 30, 2024 (the “Report”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2.the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: November 8, 2024
	By:	/s/ Robert Lisy
	Name	Robert Lisy
	Title:	Chief Executive Officer and President
		(Principal Executive Officer)

EX-32.2

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

I, Andras Bende, Chief Financial Officer of International Money Express, Inc. (the “Company”), certify, pursuant to 18 U.S.C. Section 1350, that, to my knowledge:

1.the Quarterly Report on Form 10-Q of the Company for the quarterly period ended September 30, 2024 (the “Report”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2.the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: November 8, 2024
	By:	/s/ Andras Bende
	Name:	Andras Bende
	Title:	Chief Financial Officer
		(Principal Financial Officer)

XML

COVER - shares	9 Months Ended
	Sep. 30, 2024	Nov. 04, 2024
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2024
Document Transition Report	false
Entity File Number	001-37986
Entity Registrant Name	INTERNATIONAL MONEY EXPRESS, INC.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	47-4219082
Entity Address, Address Line One	9100 South Dadeland Blvd.
Entity Address, Address Line Two	Suite 1100
Entity Address, City or Town	Miami
Entity Address, State or Province	FL
Entity Address, Postal Zip Code	33156
City Area Code	305
Local Phone Number	671-8000
Title of 12(b) Security	Common stock ($0.0001 par value)
Trading Symbol	IMXI
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		31,098,659
Entity Central Index Key	0001683695
Current Fiscal Year End Date	--12-31
Amendment Flag	false
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q3

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Current assets:
Cash and cash equivalents	$ 156,611	$ 239,203
Accounts receivable, net	126,296	155,237
Prepaid wires, net	32,103	28,366
Prepaid expenses and other current assets	10,831	10,068
Total current assets	325,841	432,874
Property and equipment, net	49,497	31,656
Goodwill	55,195	53,986
Intangible assets, net	15,677	18,143
Deferred tax asset, net	451	0
Other assets	34,262	40,153
Total assets	480,923	576,812
Current liabilities:
Current portion of long-term debt, net	0	7,163
Accounts payable	29,618	36,507
Wire transfers and money orders payable, net	105,719	125,042
Accrued and other liabilities	45,553	54,661
Total current liabilities	180,890	223,373
Long-term liabilities:
Debt, net	138,228	181,073
Lease liabilities, net	19,960	22,670
Deferred tax liability, net	0	659
Total long-term liabilities	158,188	204,402
Commitments and contingencies, see Note 16
Stockholders’ equity:
Common stock $0.0001 par value; 200,000,000 shares authorized, 40,135,921 and 39,673,271 shares issued and 31,546,388 and 33,823,237 shares outstanding as of September 30, 2024 and December 31, 2023, respectively, and Preferred stock $0.0001 par value; 5,000,000 shares authorized, none issued or outstanding	4	4
Additional paid-in capital	80,583	75,686
Retained earnings	242,085	198,649
Accumulated other comprehensive (loss) income	(323)	262
Treasury stock, at cost; 8,589,533 and 5,850,034 shares as of September 30, 2024 and December 31, 2023, respectively	(180,504)	(125,564)
Total stockholders’ equity	141,845	149,037
Total liabilities and stockholders’ equity	$ 480,923	$ 576,812

XML

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares	Sep. 30, 2024	Dec. 31, 2023
Statement of Financial Position [Abstract]
Common stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Common shares, authorized (in shares)	200,000,000	200,000,000
Common shares, issued (in shares)	40,135,921	39,673,271
Common shares, outstanding (in shares)	31,546,388	33,823,237
Preferred stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Preferred stock, authorized (in shares)	5,000,000	5,000,000
Preferred stock, issued (in shares)	0	0
Preferred stock, outstanding (in shares)	0	0
Treasury stock (in shares)	8,589,533	5,850,034

XML

CONDENSED CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Revenues:
Total revenues	$ 171,947	$ 172,437	$ 493,890	$ 486,952
Operating expenses:
Service charges from agents and banks	111,348	112,871	322,651	319,983
Salaries and benefits	17,238	17,789	52,237	51,597
Other selling, general and administrative expenses	12,127	12,908	35,968	36,883
Restructuring costs	27	1,145	2,738	1,145
Depreciation and amortization	3,382	3,472	9,981	9,511
Total operating expenses	144,122	148,185	423,575	419,119
Operating income	27,825	24,252	70,315	67,833
Interest expense	3,200	2,801	8,997	7,643
Income before income taxes	24,625	21,451	61,318	60,190
Income tax provision	7,328	6,619	17,882	18,174
Net income	17,297	14,832	43,436	42,016
Other comprehensive (loss) income	(66)	(214)	(585)	142
Comprehensive income	$ 17,231	$ 14,618	$ 42,851	$ 42,158
Earnings per common share:
Basic (in dollars per share)	$ 0.53	$ 0.42	$ 1.32	$ 1.17
Diluted (in dollars per share)	$ 0.53	$ 0.41	$ 1.30	$ 1.14
Weighted-average common shares outstanding:
Basic (in shares)	32,366,831	35,320,809	32,911,742	35,930,234
Diluted (in shares)	32,732,465	36,082,163	33,335,363	36,767,680
Wire transfer and money order fees, net
Revenues:
Total revenues	$ 144,600	$ 147,387	$ 417,358	$ 416,355
Foreign exchange gain, net
Revenues:
Total revenues	23,954	22,688	67,100	64,239
Other income
Revenues:
Total revenues	$ 3,393	$ 2,362	$ 9,432	$ 6,358

XML

CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Total	Common Stock	Treasury Stock	Additional Paid-in Capital	Retained Earnings	Accumulated Other Comprehensive Loss
Beginning balance, common (in shares) at Dec. 31, 2022		39,453,236
Beginning balance at Dec. 31, 2022	$ 149,906	$ 4	$ (59,300)	$ 70,210	$ 139,134	$ (142)
Beginning balance, treasury (in shares) at Dec. 31, 2022			(2,822,266)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	42,016				42,016
Issuance of common stock:
Exercise of stock options (in shares)		78,500
Exercise of stock options	956			956
Other stock awards, net of shares withheld for taxes (in shares)		92,368
Other stock awards, net of shares withheld for taxes	(979)			(979)
Fully vested shares (in shares)		2,428
Share-based compensation	6,217			6,217
Adjustment from foreign currency translation, net	$ 142					142
Acquisition of treasury stock, at cost (in shares)	(1,734,481)		(1,734,481)
Acquisition of treasury stock, at cost	$ (40,621)		$ (40,621)
Ending balance, common (in shares) at Sep. 30, 2023		39,626,532
Ending balance at Sep. 30, 2023	157,638	$ 4	$ (99,921)	76,404	181,150	1
Ending balance, treasury (in shares) at Sep. 30, 2023			(4,556,747)
Beginning balance, common (in shares) at Jun. 30, 2023		39,571,073
Beginning balance at Jun. 30, 2023	150,825	$ 4	$ (89,815)	74,103	166,318	215
Beginning balance, treasury (in shares) at Jun. 30, 2023			(4,054,847)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	14,832				14,832
Issuance of common stock:
Exercise of stock options (in shares)		11,250
Exercise of stock options	134			134
Other stock awards, net of shares withheld for taxes (in shares)		43,388
Other stock awards, net of shares withheld for taxes	(107)			(107)
Fully vested shares (in shares)		821
Share-based compensation	2,274			2,274
Adjustment from foreign currency translation, net	$ (214)					(214)
Acquisition of treasury stock, at cost (in shares)	(501,900)		(501,900)
Acquisition of treasury stock, at cost	$ (10,106)		$ (10,106)
Ending balance, common (in shares) at Sep. 30, 2023		39,626,532
Ending balance at Sep. 30, 2023	$ 157,638	$ 4	$ (99,921)	76,404	181,150	1
Ending balance, treasury (in shares) at Sep. 30, 2023			(4,556,747)
Beginning balance, common (in shares) at Dec. 31, 2023	33,823,237	39,673,271
Beginning balance at Dec. 31, 2023	$ 149,037	$ 4	$ (125,564)	75,686	198,649	262
Beginning balance, treasury (in shares) at Dec. 31, 2023	(5,850,034)		(5,850,034)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	$ 43,436				43,436
Issuance of common stock:
Exercise of stock options (in shares)		149,654
Exercise of stock options	(823)			(823)
Other stock awards, net of shares withheld for taxes (in shares)		312,085
Other stock awards, net of shares withheld for taxes	(1,137)			(1,137)
Fully vested shares (in shares)		911
Share-based compensation	6,857			6,857
Adjustment from foreign currency translation, net	$ (585)					(585)
Acquisition of treasury stock, at cost (in shares)	(2,739,499)		(2,739,499)
Acquisition of treasury stock, at cost	$ (54,940)		$ (54,940)
Ending balance, common (in shares) at Sep. 30, 2024	31,546,388	40,135,921
Ending balance at Sep. 30, 2024	$ 141,845	$ 4	$ (180,504)	80,583	242,085	(323)
Ending balance, treasury (in shares) at Sep. 30, 2024	(8,589,533)		(8,589,533)
Beginning balance, common (in shares) at Jun. 30, 2024		40,091,006
Beginning balance at Jun. 30, 2024	$ 142,415	$ 4	$ (160,186)	78,066	224,788	(257)
Beginning balance, treasury (in shares) at Jun. 30, 2024			(7,496,161)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	17,297				17,297
Issuance of common stock:
Exercise of stock options (in shares)		26,600
Exercise of stock options	300			300
Other stock awards, net of shares withheld for taxes (in shares)		18,315
Other stock awards, net of shares withheld for taxes	(95)			(95)
Share-based compensation	2,312			2,312
Adjustment from foreign currency translation, net	$ (66)					(66)
Acquisition of treasury stock, at cost (in shares)	(1,093,372)		(1,093,372)
Acquisition of treasury stock, at cost	$ (20,318)		$ (20,318)
Ending balance, common (in shares) at Sep. 30, 2024	31,546,388	40,135,921
Ending balance at Sep. 30, 2024	$ 141,845	$ 4	$ (180,504)	$ 80,583	$ 242,085	$ (323)
Ending balance, treasury (in shares) at Sep. 30, 2024	(8,589,533)		(8,589,533)

XML

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Cash flows from operating activities:
Net income	$ 43,436,000	$ 42,016,000
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	9,981,000	9,511,000
Share-based compensation	6,857,000	6,217,000
Provision for credit losses	5,036,000	3,770,000
Fair value of contingent consideration	0	(121,000)
Debt origination costs amortization	888,000	829,000
Loss on debt extinguishment	272,000	0
Deferred income tax benefit, net	(1,110,000)	(959,000)
Non-cash lease expense	5,265,000	5,965,000
Loss on disposal of property and equipment	1,315,000	1,479,000
Total adjustments	28,504,000	26,691,000
Changes in operating assets and liabilities:
Accounts receivable, net	23,919,000	(36,190,000)
Prepaid wires, net	(5,661,000)	12,037,000
Prepaid expenses and other assets	5,469,000	(3,353,000)
Wire transfers and money orders payable, net	(17,232,000)	39,740,000
Lease liabilities	(4,036,000)	(5,424,000)
Accounts payable and accrued and other liabilities	(16,431,000)	6,923,000
Net cash provided by operating activities	57,968,000	82,440,000
Cash flows from investing activities:
Purchases of property and equipment	(26,060,000)	(7,711,000)
Cash used in business acquisition, net of cash and cash equivalents acquired	(1,249,000)	(5,477,000)
Acquisition of agent locations	550,000	0
Net cash used in investing activities	(27,859,000)	(13,188,000)
Cash flows from financing activities:
Repayments of term loan facility	(75,469,000)	(3,828,000)
Borrowings under revolving credit facility	936,450,000	48,000,000
Repayments under revolving credit facility	(912,250,000)	0
Debt origination costs	(3,066,000)	(701,000)
(Payments) proceeds from exercise of stock options	(823,000)	956,000
Payments for stock-based awards	(1,136,000)	(979,000)
Repurchases of common stock	(54,940,000)	(40,621,000)
Net cash (used in) provided by financing activities	(111,234,000)	2,827,000
Effect of exchange rate changes on cash and cash equivalents	(1,467,000)	875,000
Net (decrease) increase in cash and cash equivalents	(82,592,000)	72,954,000
Cash and cash equivalents, beginning of period	239,203,000	149,493,000
Cash and cash equivalents, end of period	156,611,000	222,447,000
Supplemental disclosure of cash flow information:
Cash paid for interest	7,939,000	6,737,000
Cash paid for income taxes	24,304,000	18,981,000
Supplemental disclosure of non-cash investing activities:
Lease liabilities arising from obtaining right-of-use assets	2,089,000	5,325,000
Contingent consideration liability	0	600,000
Settlement of receivable balance from LAN Holdings	0	2,534,000
Supplemental disclosure of non-cash financing activities:
Issuance of common stock for cashless exercise of options	$ 4,359,000	$ 0

XML

BUSINESS AND ACCOUNTING POLICIES

9 Months Ended

Sep. 30, 2024

Accounting Policies [Abstract]

BUSINESS AND ACCOUNTING POLICIES

BUSINESS AND ACCOUNTING POLICIES

International Money Express, Inc. (the “Company” or “us” or “we”) operates as a money transmitter between the United States of America (“United States” or “U.S.”), Canada, Spain, Italy, the United Kingdom and Germany primarily to Mexico, Guatemala and other countries in Latin America, Africa and Asia through a network of authorized agents located in various unaffiliated retail establishments and 117 Company-operated stores throughout those jurisdictions.

The accompanying condensed consolidated financial statements of the Company include International Money Express, Inc. and other entities in which the Company has a controlling financial interest. All significant inter-company balances and transactions have been eliminated from the condensed consolidated financial statements. The condensed consolidated financial statements are prepared in accordance with accounting principles generally accepted in the United States (“GAAP”).

The Company’s interim condensed consolidated financial statements and related notes are unaudited. In the opinion of management, all adjustments (including normal recurring adjustments) and disclosures necessary for a fair presentation of these interim condensed consolidated financial statements have been included. The results reported in these interim condensed consolidated financial statements are not necessarily indicative of the results that may be reported for the entire year. Certain information and footnote disclosures required by GAAP have been condensed or omitted. These interim condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023.

Concentrations

The Company maintains certain of its cash balances in various U.S. banks, which at times, may exceed federally insured limits. The Company has not incurred any losses on these accounts. In addition, the Company maintains various bank accounts in Mexico, Guatemala, Canada, the Dominican Republic, Spain, Italy and the United Kingdom and short-term investment accounts in Mexico, which may not be fully insured. During the three and nine months ended September 30, 2024, the Company has not incurred any losses on these uninsured foreign bank accounts.

In addition, a substantial portion of our paying agents are concentrated in a few large banks and financial institutions and large retail chains in Latin American countries.

Accounting Pronouncements

The FASB issued guidance, ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires a public entity to disclose significant segment expenses and other segment items on an annual and interim basis and provide in interim periods all disclosures about a reportable segment’s profit or loss and assets that are currently required annually. Additionally, it requires a public entity to disclose the title and position of the Chief Operating Decision Maker (CODM). The guidance does not change how a public entity identifies its operating segments, aggregates them, or applies the quantitative thresholds to determine its reportable segments. Also, it clarifies that entities with a single reportable segment must apply this guidance in its entirety. The new standard is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The amendments in this ASU should be applied retrospectively to all prior periods presented in the financial statements. Based on Management's initial assessment of the guidance, the Company considers that it will be required to disclose its significant single reportable segment expenses and the amount and composition of other single reportable segment items.

The FASB issued guidance, ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which focuses on the rate reconciliation and income taxes paid. This guidance requires a public entity to disclose, on an annual basis, a tabular rate reconciliation using both percentages and currency amounts, broken out into specified categories with certain reconciling items further broken out by nature and jurisdiction to the extent those items exceed a specified threshold. In addition, all entities are required to disclose income taxes paid, net of refunds received disaggregated by federal, state/local, and foreign and by jurisdiction if the amount is at least 5% of total income tax payments, net of refunds received. For the Company, the new standard is effective for annual periods beginning after December 15, 2024, with early adoption permitted. An entity may apply the amendments in this guidance prospectively by providing the revised disclosures for the period ending December 31, 2025 and continuing to provide the previously required disclosures for the prior periods, or may apply the amendments retrospectively by providing the revised disclosures for all period presented. The Company is currently evaluating the impact this guidance will have on the condensed consolidated financial statements.

Reclassifications

Certain reclassifications have been made to the prior year financial statements in order to concur with current financial presentation primarily as it relates to disclosure of restructuring costs as a separate item in the condensed consolidated statements of income and comprehensive income.

XML

ACQUISITIONS

9 Months Ended

Sep. 30, 2024

Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]

ACQUISITIONS

ACQUISITIONS

On July 2, 2024, the Company completed the acquisition of 100% of the issued and outstanding stock of a money services entity incorporated in the United Kingdom. This acquisition provides the Company the opportunity to enter into markets in which it did not have a presence previously, such as the ability to provide outbound remittance services from the United Kingdom.

The total consideration transferred by the Company in connection with the acquisition was approximately $1.4 million in cash, subject to customary purchase price adjustments. The acquisition was funded with cash on hand.

The following table summarizes the fair values of consideration transferred and identifiable net assets acquired in the acquisition on July 2, 2024, the measurement period adjustments through the period ended September 30, 2024 and the fair values of consideration transferred and identifiable net assets acquired as of September 30, 2024.

(in thousands)	July 2, 2024 (As initially reported)		Measurement Period Adjustments	September 30, 2024 (As Adjusted)
Assets acquired:
Cash and cash equivalents	$	184	—	$	184
Accounts receivable	26		—	26
Prepaid expenses and other current assets	2		—	2
Property and equipment	82		—	82
Other assets	105		—	105
Total identifiable assets acquired	399		—	399
Liabilities assumed:
Accounts payable	(35)		—	(35)
Accrued and other liabilities	(29)		—	(29)
Lease liabilities	(81)		—	(81)
Debt	(31)		—	(31)
Total liabilities assumed	(176)		—	(176)
Net identifiable assets acquired	223		—	223
Consideration transferred	1,432		—	1,432
Goodwill	$	1,209	—	$	1,209

The goodwill balance for this acquisition represents the estimated values of the Company’s assembled workforce and synergies expected to be achieved from the combined operations of the acquired entity and the Company. Goodwill resulting from this acquisition is not deductible for tax purposes.

The acquired entity's results of operations have been included in the Company's results of operations from the date of its acquisition. The Company’s condensed consolidated statement of income and comprehensive income includes $95.0 thousand and $65.0 thousand of revenue and net loss for the three months ended September 30, 2024, respectively, from the acquired entity.

XML

REVENUES

9 Months Ended

Sep. 30, 2024

Revenue from Contract with Customer [Abstract]

REVENUES

REVENUES

The Company recognized revenues from contracts with customers, sending agents and others for the three and nine months ended September 30, 2024 and 2023, as follows (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Wire transfer and money order fees	$	145,444	$	148,157	$	419,485	$	418,416
Discounts and promotions	(844)		(770)		(2,127)		(2,061)
Wire transfer and money order fees, net	144,600		147,387		417,358		416,355
Foreign exchange gain, net	23,954		22,688		67,100		64,239
Other income	3,393		2,362		9,432		6,358
Total revenues	$	171,947	$	172,437	$	493,890	$	486,952

There are no significant initial costs incurred to obtain contracts with customers, although the Company has a loyalty program under which customers earn one point for each wire transfer completed. Points can be redeemed for a discounted wire transaction fee or a foreign exchange rate that is more favorable to the customer. The customer benefits vary by country, and the earned points expire if the customer has not initiated and completed an eligible wire transfer transaction within the immediately preceding 90-day period under the revised terms and conditions of the loyalty program, which are effective starting on September 26, 2024. Prior to the modification, points expired if an eligible wire transfer transaction was not initiated within the immediately preceding 180-day period. In addition, earned points will expire 30 days after the end of the program. Because the loyalty program benefits represent a future performance obligation, a portion of the initial consideration is recorded as deferred revenue loyalty program (see Note 9) and a corresponding loyalty program entry is recorded as contra revenue. Revenue from this performance obligation is recognized upon customers redeeming points or upon expiration of any points outstanding.

Except for the loyalty program discussed above, our revenues include only one performance obligation, which is to collect the consumer’s money and make funds available for payment, generally on the same day, to a designated recipient in the currency requested.

The Company also offers several other services, including money orders, and check cashing through its sending agents and Company-operated stores, for which revenue is derived from a fee per transaction. For substantially all of the Company’s revenues, the Company acts as principal in the transactions and reports revenue on a gross basis, because the Company controls the service at all times prior to transfer to the customer, is primarily responsible for fulfilling the customer contracts, has the risk of loss and has the ability to establish transaction prices.

Wire transfers and money order fees include money order fees of $0.6 million and $0.5 million for the three months ended September 30, 2024 and 2023, respectively, and $1.7 million for both the nine months ended September 30, 2024 and 2023, respectively.

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ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE

9 Months Ended

Sep. 30, 2024

Receivables [Abstract]

ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE

ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE

Accounts Receivable

Accounts receivable represents primarily outstanding balances from sending agents for pending wire transfers or money orders from our customers. The outstanding balance of accounts receivable, net of allowance for credit losses, consists of the following (in thousands):

	September 30, 2024		December 31, 2023
Accounts receivable	$	130,418	$	157,847
Allowance for credit losses	(4,122)		(2,610)
Accounts receivable, net	$	126,296	$	155,237

Agent Advances Receivable

Agent advances receivable, net of allowance for credit losses, from sending agents is as follows (in thousands):

	September 30, 2024		December 31, 2023
Agent advances receivable, current	$	2,543	$	1,596
Allowance for credit losses	(157)		(82)
Net current	$	2,386	$	1,514
Agent advances receivable, long-term	$	2,427	$	2,999
Allowance for credit losses	(131)		(102)
Net long-term	$	2,296	$	2,897

The net current portion of agent advances receivable is included in prepaid expenses and other current assets (see Note 5), and the net long-term portion is included in other assets in the condensed consolidated balance sheets. At September 30, 2024 and December 31, 2023, there were $5.0 million and $4.6 million, respectively, of agent advances receivable collateralized by personal guarantees from sending agents and assets from their businesses in case of a default by the agent.

The maturities of agent advances receivable at September 30, 2024 are as follows (in thousands):

	Outstanding Balance
Under 1 year	$	2,543
Between 1 and 2 years	2,147
More than 2 years to 3 years	280
Total	$	4,970

Allowance for Credit Losses

The changes in the allowance for credit losses related to accounts receivable and agent advances receivable are as follows (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Beginning balance	$	3,910	$	2,690	$	2,794	$	2,648
Provision	1,665		1,830		5,036		3,770
Charge-offs	(1,405)		(1,760)		(4,247)		(4,194)
Recoveries	224		190		904		726
Other	16		(119)		(77)		(119)
Ending Balance	$	4,410	$	2,831	$	4,410	$	2,831

The allowance for credit losses allocated by financial instrument category is as follows (in thousands):

	September 30, 2024		December 31, 2023
Accounts receivable	$	4,122	$	2,610
Agent advances receivable	288		184
Allowance for credit losses	$	4,410	$	2,794

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PREPAID EXPENSES AND OTHER ASSETS

9 Months Ended

Sep. 30, 2024

Prepaid Expense and Other Assets [Abstract]

PREPAID EXPENSES AND OTHER ASSETS

PREPAID EXPENSES AND OTHER ASSETS

Prepaid expenses and other current assets consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Prepaid insurance	$	1,409	$	1,205
Prepaid fees and services	2,118		2,299
Agent incentive advances	2,396		1,692
Agent advances receivable, net of allowance	2,386		1,514
Prepaid income taxes	1,175		747
Tenant allowance	—		1,621
Prepaid expenses and other current assets	1,347		990
	$	10,831	$	10,068

Other assets consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Revolving credit facility origination fees	$	4,832	$	1,692
Agent incentive advances	3,974		3,372
Agent advances receivable, net of allowance	2,296		2,897
Right-of-use assets, net	19,770		22,100
Funds held by seized banking entities, net of allowance	1,625		1,890
Fixed assets in process	—		6,358
Other assets	1,765		1,844
	$	34,262	$	40,153

As of December 31, 2023, fixed assets in process included approximately $6.1 million in capital expenditures related to leasehold improvements and other assets in connection with our new headquarters (see Note 7).

Prior to 2022, local banking regulators in Mexico resolved to close and liquidate a local financial institution, citing a lack of compliance with minimum capital requirements. The Company has approximately $5.6 million of exposure from deposits it held with this bank when it was closed. In accordance with the banking regulations in Mexico, large depositors such as the Company will be paid once the assets of the financial institution are liquidated. Currently, it is difficult to predict the length of the liquidation process or if the proceeds from the asset liquidation will be sufficient to recover any of the Company's funds on deposit. The Company maintains a valuation allowance of approximately $4.0 million in connection with the balance of deposits held by the financial institution as a result of its closure.

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GOODWILL AND INTANGIBLE ASSETS

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

GOODWILL AND INTANGIBLE ASSETS

GOODWILL AND INTANGIBLE ASSETS

Goodwill and the majority of intangible assets on the condensed consolidated balance sheets of the Company were recognized from business acquisitions. Intangible assets on the condensed consolidated balance sheets of the Company consist of agent relationships, trade names, developed technology and other intangible assets. Agent relationships, trade names and developed technology are amortized over their estimated useful lives of up to 15 years using an accelerated method that correlates with the projected realization of the benefit. The agent relationships intangible represents the network of independent sending agents; trade names refers to the Intermex, La Nacional and I-Transfer names, branded on all applicable agent locations and well recognized in the market; and developed technology includes the state-of-the-art system that the Company has continued to develop and improve over the past 20 years. Other intangible assets relate to the acquisition of Company-operated stores, which are amortized on a straight line basis over 10 years, and non-competition agreements, which are amortized over the length of the agreement, typically 5 years. The determination of our intangible fair values includes several assumptions that are subject to various risks and uncertainties. Management believes it has made reasonable estimates and judgments

concerning these risks and uncertainties, and no impairment charges were determined necessary to be recognized during the three and nine months ended September 30, 2024.

The following table presents the changes in goodwill and intangible assets (in thousands):

	Goodwill		Intangibles
Balance at December 31, 2023	$	53,986	$	18,143
Acquisition of entities	1,209		—
Acquisition of agent locations	—		550
Amortization expense	—		(3,016)
Balance at September 30, 2024	$	55,195	$	15,677

Amortization expense related to intangible assets for the remainder of 2024 and thereafter is as follows (in thousands):

2024	$	976
2025	3,211
2026	2,576
2027	2,078
2028	1,668
Thereafter	5,168
	$	15,677

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LEASES

9 Months Ended

Sep. 30, 2024

Leases [Abstract]

LEASES

LEASES

To conduct certain of our operations, the Company is a party to leases for office space, warehouses and Company-operated store locations. In December 2022, the Company entered into a lease agreement, which expires in 2033, for its new headquarters to accommodate its growing workforce. The new lease agreement provides for the Company to receive a tenant allowance amounting to approximately $3.8 million through the construction period, all of which has been disbursed through September 30, 2024. Also, the Company will commence making monthly lease payments on November 1, 2024.

The presentation of right-of-use assets and lease liabilities in the condensed consolidated balance sheets is as follows (in thousands):

Leases	Classification	September 30, 2024		December 31, 2023
Assets
Right-of-use assets	Other assets(1)	$	19,770	$	22,100
Total leased assets		$	19,770	$	22,100
Liabilities
Current
Operating	Accrued and other liabilities	$	6,470	$	4,955
Noncurrent
Operating	Lease liabilities	19,960		22,670
Total Lease liabilities		$	26,430	$	27,625

(1) Operating right-of-use assets are recorded net of accumulated amortization of $14.1 million and $10.0 million as of September 30, 2024 and December 31, 2023, respectively.

Lease expense for the three and nine months ended September 30, 2024 and 2023, was as follows (in thousands):

		Three Months Ended September 30,				Nine Months Ended September 30,
Lease Cost	Classification	2024		2023		2024		2023
Operating lease cost	Other selling, general and administrative expenses	$	1,741	$	1,891	$	5,265	$	5,965

As of September 30, 2024 and December 31, 2023, the Company’s weighted-average remaining lease terms on its operating leases is 6.6 and 6.7 years, and the Company’s weighted-average discount rate is 6.23% and 6.06%, respectively, which is the Company’s incremental borrowing rate. The Company used its incremental borrowing rate for all leases, as none of the Company’s lease agreements provide a readily determinable implicit rate.

Lease Payments

Future minimum lease payments for assets under non-cancelable operating lease agreements with original terms of more than one year are as follows (in thousands):

2024	$	1,826
2025	6,834
2026	5,418
2027	3,828
2028	2,845
Thereafter	12,091
Total lease payments	32,842
Less: Imputed interest	(6,412)
Present value of lease liabilities	$	26,430

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WIRE TRANSFERS AND MONEY ORDERS PAYABLE, NET

9 Months Ended

Sep. 30, 2024

Payables and Accruals [Abstract]

WIRE TRANSFERS AND MONEY ORDERS PAYABLE, NET

WIRE TRANSFERS AND MONEY ORDERS PAYABLE, NET

Wire transfers and money orders payable, net consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Wire transfers payable, net	$	39,113	$	63,212
Customer voided wires payable	33,997		29,951
Money orders payable	32,609		31,879
	$	105,719	$	125,042

Customer voided wires payable consist primarily of wire transfers that were not completed because the recipient did not collect the funds within 30 days and the sender has not claimed the funds and, therefore, are considered unclaimed property. Unclaimed property laws of each state in the United States in which we operate, the District of Columbia, and Puerto Rico require us to track certain information for all of our money remittances and payment instruments and, if the funds underlying such remittances and instruments are unclaimed at the end of an applicable statutory abandonment period, require us to remit the proceeds of the unclaimed property to the appropriate jurisdiction. Applicable statutory abandonment periods range from three to seven years.

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ACCRUED AND OTHER LIABILITIES

9 Months Ended

Sep. 30, 2024

Payables and Accruals [Abstract]

ACCRUED AND OTHER LIABILITIES

ACCRUED AND OTHER LIABILITIES

Accrued and other liabilities consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Commissions payable to sending agents	$	18,886	$	19,873
Accrued salaries and benefits	4,712		8,094
Accrued bank charges	1,926		1,382
Lease liability, current portion	6,470		4,955
Accrued other professional fees	1,284		1,000
Accrued taxes	3,777		8,613
Deferred revenue loyalty program	2,973		4,771
Contingent consideration liability	1,158		1,158
Acquisition related liabilities	844		844
Other	3,523		3,971
	$	45,553	$	54,661

The following table shows the changes in the deferred revenue loyalty program liability (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Beginning balance	$	4,794	$	4,393	$	4,771	$	4,212
Revenue deferred during the period	767		898		2,266		2,391
Revenue recognized during the period	(2,588)		(624)		(4,064)		(1,936)
Ending balance	$	2,973	$	4,667	$	2,973	$	4,667

Revenue recognized during the three and nine periods ended September 30, 2024 above of $2.6 million and $4.1 million, respectively, includes a $0.6 million adjustment as a result of the changes in the terms and conditions of points expiration as described in Note 3. Also, it includes a $1.3 million cumulative catch-up adjustment to remeasure the contract liability as a result of an update of the assumed expiration rate of the loyalty points outstanding as of September 30, 2024.

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DEBT

9 Months Ended

Sep. 30, 2024

Debt Disclosure [Abstract]

DEBT

DEBT

Debt consisted primarily of the following (in thousands):

	September 30, 2024		December 31, 2023
Revolving credit facility	$	138,200	$	114,000
Term loan facility	—		75,469
	138,200		189,469
Less: Current portion of long-term debt (1)	—		(7,163)
Less: Debt origination costs	—		(1,233)
	$	138,200	$	181,073

(1)Current portion of long-term debt is net of debt origination costs of approximately $0.5 million as of December 31, 2023.

Until August 28, 2024, the Company and certain of its domestic subsidiaries as borrowers and the other guarantors from time to time party thereto (collectively, the “Loan Parties”) maintained an Amended and Restated Credit Agreement (as amended, the “A&R Credit Agreement”) with a group of banking institutions. The A&R Credit Agreement provided for a $220.0 million revolving credit facility, an $87.5 million term loan facility and an uncommitted incremental facility, which may have been utilized for additional revolving or term loans, of up to $70.0 million. The A&R Credit Agreement also provided for the issuance of letters of credit, which would reduce availability under the revolving credit facility. The proceeds of the term loan were used to refinance the existing term loan facility under the Company’s previous credit agreement, and the revolving credit facility was available for working capital, general corporate purposes and to pay fees and expenses in connection with entry into the A&R Credit Agreement.

At the election of the Company, interest on the term loan facility and revolving loans under the A&R Credit Agreement were determined by reference to the secured overnight financing rate as administered by the Federal Reserve Bank of New York ("SOFR") plus an index adjustment of 0.10% and an applicable margin ranging between 2.50% and 3.00% based upon the Company’s consolidated leverage ratio, as calculated pursuant to the terms of the A&R Credit Agreement. Loans (other than Term Loans, as defined in the A&R Credit Agreement), were subject to interest at the base rate plus an applicable margin ranging between 1.50% and 2.00% based upon the Company’s consolidated leverage ratio, as so calculated. The Company was also required to pay a fee on the unused portion of the revolving credit facility equal to 0.35% per annum.

On August 29, 2024, the Company entered into a Second Amended and Restated Credit Agreement (the “Second A&R Credit Agreement”) with a group of banking institutions, which amended and restated in its entirety the A&R Credit Agreement. The Second A&R Credit Agreement provides for a new $425.0 million, multi-currency, revolving credit facility and an uncommitted incremental facility, which may be utilized for additional term and revolving loans of up to $100.0 million. The Second A&R Credit Agreement also provides for the issuance of letters of credit, which would reduce availability under the revolving credit facility. The maturity date of the Second A&R Credit Agreement is August 29, 2029. A portion of the initial borrowings under the new revolving credit facility were used to repay in full the remaining outstanding balance of the Company’s term loan under the A&R Credit Agreement and to pay the costs associated with establishing the new revolving credit facility. Borrowings under the Second A&R Credit Agreement are available for general corporate purposes to support the Company’s growth, as well as to fund share repurchases.

The unamortized portion of debt origination costs primarily related to the Second A&R Credit Agreement totaled approximately $4.8 million and $2.9 million at September 30, 2024 and December 31, 2023, respectively. Amortization of debt origination costs is included as a component of interest expense in the condensed consolidated statements of income and comprehensive income and amounted to approximately $0.6 million and $0.3 million for the three months ended September 30, 2024 and 2023, and $1.2 million and $0.8 million for the nine months ended September 30, 2024 and 2023, respectively. Amortization of debt origination costs for the three and nine months ended September 30, 2024 include a loss on debt extinguishment of approximately $0.3 million related to the payoff of the term loan facility.

Under the Second A&R Credit Agreement and at the election of the Company, interest on the revolving loans denominated in U.S. Dollars is determined by reference to either (i) the secured overnight financing rate (“SOFR”), (ii) the daily simple SOFR or (iii) a defined “base rate,” in each case, plus an applicable margin ranging from 1.75% to 2.25% for SOFR rate loans and from 0.75% to 1.25% for base rate loans based upon the Company’s consolidated leverage ratio, as so calculated pursuant to the terms of the Second A&R Credit Agreement. Interest on revolving loans denominated in Euros or Pounds Sterling is determined by reference to the Euro Interbank Offered Rate (“EURIBOR”) or Sterling Overnight Index Average (“SONIA”), in each case, plus an applicable margin ranging from 1.75% to 2.25% based upon the Company’s consolidated leverage ratio, as so calculated.

The revolving loans may be borrowed, repaid, and reborrowed from time to time in accordance with the terms and conditions of the Second A&R Credit Agreement. Interest is payable quarterly for base rate loans, daily simple SOFR loans, and daily simple SONIA loans, and on the expiration of the applicable interest period for term SOFR loans and EURIBOR loans. The Company also pays an annual commitment fee up to 0.30% of the actual daily amount by which the maximum availability under the revolving credit facility exceeds the sum of the outstanding amount of revolving credit loans.

The effective interest rates for the term loan facility and revolving credit facility were 9.02% and 2.48%, respectively, for the nine months ended September 30, 2024, and 8.21% and 1.90%, respectively, for the nine months ended September 30, 2023.

The Second A&R Credit Agreement also provides the Company with increased flexibility to make certain restricted payments, including the repurchase shares of its common stock, without limitation so long as the Company’s consolidated leverage ratio, as of the then most recently completed four fiscal quarters, after giving pro forma effect to such restricted payments, is 2.50 to 1.00 or less. In addition, the Company may make restricted payments that do not exceed in the aggregate during any fiscal year the greater of (i) $30.3 million and (ii) 25% of Consolidated EBITDA (as defined in the Second A&R Credit Agreement) for the then most recently completed four fiscal quarters of the Company.

The Second A&R Credit Agreement also contains customary covenants that limit the ability of the Company and its subsidiaries to, among other things, grant liens, incur additional indebtedness, make acquisitions or investments, dispose of certain assets, issue dividends and distributions (other than to the Company and certain of its subsidiaries), change the nature of their businesses, enter into certain transactions with affiliates, or amend the terms of material indebtedness, in each case subject to certain thresholds and exceptions.

Under the Second A&R Credit Agreement, the Company is required to maintain a quarterly minimum interest coverage ratio of 3.00:1.00 and a quarterly maximum consolidated leverage ratio of 3.50 with a step-up to 3.75 in the quarter during which the Company completes a material acquisition, in each case, as computed in accordance with the terms of the Second A&R Credit Agreement. As of September 30, 2024, we were in compliance with these covenants.

The obligations under the Second A&R Credit Agreement are guaranteed by the Company and certain domestic subsidiaries of the Company and secured by liens on substantially all of the assets of the Loan Parties, subject to certain exclusions and limitations.

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FAIR VALUE MEASUREMENTS

9 Months Ended

Sep. 30, 2024

Fair Value Disclosures [Abstract]

FAIR VALUE MEASUREMENTS

FAIR VALUE MEASUREMENTS

The Company determines fair value in accordance with the provisions of FASB guidance, Fair Value Measurements and Disclosures, which defines fair value as an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. As such, fair value is a market-based measurement that should be determined based on assumptions that market participants would use in pricing an asset or liability. As a basis for considering such assumptions, a three-level fair value hierarchy that prioritizes the inputs used to measure fair value was established. There are three levels of inputs used to measure fair value and for disclosure purposes. Level 1 relates to quoted market prices for identical assets or liabilities in active markets. Level 2 relates to observable inputs other than quoted prices included in Level 1. Level 3 relates to unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

The Company’s non-financial assets measured at fair value on a nonrecurring basis include goodwill and intangible assets. The determination of our intangible fair values is based on a discounted cash flows analysis that includes several assumptions and inputs to measure the economic benefit of these assets over their useful lives (Level 3).

The Company's financial assets and liabilities are carried at amortized cost.

The Company’s cash and cash equivalents balances are representative of their fair values as these balances are comprised of deposits available on demand or overnight. The carrying amounts of accounts receivable, agent advances receivable, prepaid wires, accounts payable and wire transfers and money orders payable are representative of their fair values because of the short turnover of these instruments.

The Company’s financial liabilities include its revolving credit facility and term loan facility (until August 29, 2024). The fair value of the term loan facility, which approximated book value, was estimated by discounting the future cash flows using a current market interest rate (Level 3). The estimated fair value of the revolving credit facility would approximate face value given the payment schedule and interest rate structure, which approximates current market interest rates.

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SHARE-BASED COMPENSATION

9 Months Ended

Sep. 30, 2024

Share-Based Payment Arrangement [Abstract]

SHARE-BASED COMPENSATION

SHARE-BASED COMPENSATION

International Money Express, Inc. Omnibus Equity Compensation Plans

The International Money Express, Inc. 2020 Omnibus Equity Compensation Plan (the “2020 Plan”) provides for the granting of stock-based incentive awards, including stock options, restricted stock units (“RSUs”), restricted stock awards (“RSAs”) and performance stock units (“PSUs”) to employees, certain service providers and independent directors of the Company. There are 3.7 million shares of the Company’s common stock approved for issuance under the 2020 Plan, which includes 0.4 million shares that were previously subject to awards granted under the International Money Express, Inc. 2018 Omnibus Equity Compensation Plan (the “2018 Plan” and together with the 2020 Plan, the “Plans”). Although awards remain outstanding under the 2018 Plan, which was terminated effective June 26, 2020, no additional awards may be granted under the 2018 Plan. As of September 30, 2024, 1.5 million shares remained available for future awards under the 2020 Plan.

Stock Options

Share-based compensation is recognized as an expense on a straight-line basis over the requisite service period, which is generally the vesting period. The stock options issued under the Plans have 10-year terms and generally vest in four equal annual installments beginning one year after the date of the grant. The Company recognized compensation expense for stock options of approximately $134.3 thousand for the three months ended September 30, 2023 (none in the three months ended September 30, 2024), and $86.8 thousand and $388.9 thousand for the nine months ended September 30, 2024 and 2023, respectively, which are included in salaries and benefits in the condensed consolidated statements of income and comprehensive income. As of September 30, 2024, there is no unrecognized compensation expense related to stock options.

A summary of stock option activity under the Plans during the nine months ended September 30, 2024 is presented below:

	Number of Options	Weighted-Average Exercise Price		Weighted-Average Remaining Contractual Term (Years)	Weighted-Average Grant Date Fair Value
Outstanding at December 31, 2023	588,675	$	11.49	5.23	$	4.18
Granted	—	$	—		$	—
Exercised(1)	(420,350)	$	11.32		$	4.15
Forfeited	—	$	—		$	—
Expired	(1,700)	$	9.91		$	3.43
Outstanding at September 30, 2024	166,625	$	11.92	4.54	$	4.26
Exercisable at September 30, 2024(2)	166,625	$	11.92	4.54	$	4.26

(1) The aggregate intrinsic value of stock options exercised during the nine months ended September 30, 2024 was approximately $3.8 million.

(2) The aggregate fair value of all vested/exercisable options outstanding as of September 30, 2024 was $0.7 million, which was determined based on the market value of our stock as of that date.

Restricted Stock Units

The RSUs granted under the 2020 Plan to the Company’s employees or certain service providers generally vest in four equal annual installments beginning one year after the date of the grant, while RSUs issued to the Company’s independent directors generally vest on the one-year anniversary from the grant date. The Company recognized compensation expense for all RSUs of approximately $0.7 million and $0.8 million for the three months ended September 30, 2024 and 2023, respectively, and $2.6 million and $2.1 million for the nine months ended September 30, 2024 and 2023, respectively, which are included in salaries and benefits in the condensed consolidated statements of income and comprehensive income. As of September 30, 2024, unrecognized compensation expense related to RSUs of approximately $7.5 million is expected to be recognized over a weighted-average period of 2.0 years.

A summary of RSU activity during the nine months ended September 30, 2024 is presented below:

	Number of RSUs	Weighted-Average Grant Price
Outstanding (nonvested) at December 31, 2023	376,950	$	20.25
Granted(1)	278,212	$	20.76
Vested (and settled)	(155,591)	$	19.76
Forfeited	(65,790)	$	20.81
Outstanding (nonvested) at September 30, 2024	433,781	$	20.68

(1) The aggregate fair value of all RSUs granted during the nine months ended September 30, 2024 was approximately $5.8 million.

Share Awards

During the nine months ended September 30, 2024, 911 fully vested shares were granted to the Lead Independent Director and Chairs of the Committees of the Board of Directors resulting in compensation expense of $20.1 thousand for the nine months ended September 30, 2024, which is recorded and included in salaries and benefits in the condensed consolidated statements of income and comprehensive income. Effective in the second quarter of 2024, the grant of share awards to certain of the Company's independent directors was replaced with the grant of RSAs as described below.

Restricted Stock Awards

The RSAs issued under the 2020 Plan to the Company’s employees generally vest in four equal annual installments beginning one year after the date of grant, while RSAs issued to certain of the Company’s independent directors vest at the end of the three-month calendar quarter in which the grant is made. The Company recognized compensation expense for RSAs granted of $0.6 million and $0.3 million for the three months ended September 30, 2024 and 2023, respectively, and $1.4 million and $0.9 million for the nine months ended September 30, 2024 and 2023, respectively, which is included in salaries and benefits in the condensed consolidated statements of income

and comprehensive income. As of September 30, 2024, there was $3.6 million of unrecognized compensation expense related to RSAs, which is expected to be recognized over a weighted-average period of 1.8 years.

A summary of RSA activity during the nine months ended September 30, 2024 is presented below:

	Number of RSAs	Weighted-Average Grant Price
Outstanding (nonvested) at December 31, 2023	191,980	$	19.53
Granted(1)	106,329	$	21.26
Vested	(72,457)	$	18.60
Forfeited	—	$	—
Outstanding (nonvested) at September 30, 2024	225,852	$	20.64

(1) The aggregate fair value of all RSAs granted during the nine months ended September 30, 2024 was approximately $2.3 million.

Performance Stock Units

PSUs granted under the 2020 Plan to the Company’s employees generally vest subject to attainment of performance criteria during the service period established by the Compensation Committee. Each PSU represents the right to receive one share of common stock, and the actual number of shares issuable upon vesting is determined based upon performance compared to financial performance targets. The PSUs vest based on the achievement of certain adjusted earnings per share targets for a period of up to three years combined with a service period of three years. Compensation cost is recognized over the requisite service period when it is probable that the performance condition will be satisfied.

The Company recognized compensation expense for PSUs of $1.0 million for both the three months ended September 30, 2024 and 2023, respectively, and $2.7 million and $2.8 million for the nine months ended September 30, 2024 and 2023, respectively, which is included in salaries and benefits in the condensed consolidated statements of income and comprehensive income. As of September 30, 2024, there was $4.6 million of unrecognized compensation expense related to PSUs, which is expected to be recognized over a weighted-average period of 1.8 years.

A summary of PSU activity during the nine months ended September 30, 2024 is presented below:

	Number of PSUs	Weighted-Average Remaining Contractual Term (Years)	Weighted-Average Grant Price
Outstanding (nonvested) at December 31, 2023	247,680	8.73	$	23.72
Granted(1)	215,197		$	19.55
Vested	—		$	—
Forfeited	(8,400)		$	22.39
Outstanding (nonvested) at September 30, 2024	454,477	8.53	$	21.77

(1) The aggregate fair value of all PSUs granted during the nine months ended September 30, 2024 was approximately $4.2 million.

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EQUITY

9 Months Ended

Sep. 30, 2024

Equity [Abstract]

EQUITY

EQUITY

On August 18, 2021, the Company’s Board of Directors approved a stock repurchase program that authorizes the Company to purchase up to $40.0 million of outstanding shares of the Company’s common stock and which was increased on March 3, 2023 to an additional $100.0 million and on August 29, 2024 to an additional $60.7 million of its outstanding shares (the “Repurchase Program”). Under the Repurchase Program, the Company is authorized to repurchase shares from time to time in accordance with applicable laws, both on the open market and in privately negotiated transactions and may include the use of derivative contracts or structured share repurchase agreements. The timing and amount of repurchases depends on several factors, including market and business conditions, the trading price of the Company’s common stock and the nature of other investment opportunities. The Repurchase Program may be limited, suspended or discontinued at any time without prior notice. The Repurchase Program does not have an expiration date. The Second A&R Credit Agreement permits the Company to make restricted payments (including share repurchases, among others), (i) without limitation so long as the Consolidated Leverage Ratio (as defined in the Second A&R Credit Agreement), as of the then most recently completed four fiscal quarters of the Company, after giving pro forma effect to such restricted payments, is 2.25:1.00 or less, (ii) that do not exceed, in the aggregate during any fiscal year, the greater of (x) $30.3 million and (y) 25.00% of Consolidated EBITDA (as defined in the Second A&R

Credit Agreement) for the then most recently completed four fiscal quarters of the Company and (iii) to repurchase Company common stock from current or former employees in an aggregate amount of up to $15.0 million per calendar year.

The Company accounts for purchases of treasury stock under the cost method. Any direct costs incurred to acquire treasury stock are considered stock issue costs and added to the cost of the treasury stock. Separately from the Repurchase Program, on March 11, 2024 the Company entered into an agreement with Robert W. Lisy, the Company’s Chief Executive Officer, President and Chairman of the Board of Directors, for the purchase of 175,000 shares of the Company's common stock for a total purchase price of $3.3 million, in a privately-negotiated transaction. During the three and nine months ended September 30, 2024, including the shares previously mentioned, the Company purchased 1,093,372 shares and 2,739,499 shares, respectively, for an aggregate purchase price of $20.3 million and $54.9 million, respectively. During the three and nine months ended September 30, 2023, the Company purchased 501,900 shares and 1,734,481 shares for an aggregate purchase price of $10.1 million and $40.6 million, respectively. As of September 30, 2024, there was $80.0 million available for future share repurchases under the Repurchase Program.

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EARNINGS PER SHARE

9 Months Ended

Sep. 30, 2024

Earnings Per Share [Abstract]

EARNINGS PER SHARE

EARNINGS PER SHARE

Basic earnings per share is calculated by dividing net income for the period by the weighted-average number of common shares outstanding for the period. In computing dilutive earnings per share, basic earnings per share is adjusted for the assumed issuance of all applicable potentially dilutive share-based awards, including common stock options, RSUs, RSAs and PSUs. Shares of treasury stock are not considered outstanding and therefore are excluded from the weighted-average number of common shares outstanding calculation.

Below are basic and diluted earnings per share for the periods indicated (in thousands, except for share data):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Net income	$	17,297	$	14,832	$	43,436	$	42,016
Shares:
Weighted-average common shares outstanding – basic	32,366,831		35,320,809		32,911,742		35,930,234
Effect of dilutive securities
RSUs	63,778		81,436		87,128		114,702
Stock options	69,015		259,121		139,036		308,061
RSAs	46,394		48,898		45,697		57,383
PSUs	186,447		371,899		151,760		357,300
Weighted-average common shares outstanding – diluted	32,732,465		36,082,163		33,335,363		36,767,680
Earnings per common share – basic	$	0.53	$	0.42	$	1.32	$	1.17
Earnings per common share – diluted	$	0.53	$	0.41	$	1.30	$	1.14

As of September 30, 2024, there were approximately 257.5 thousand RSUs and 113.0 thousand RSAs excluded from the diluted earnings per share calculation because, under the treasury stock method, the inclusion of these would be anti-dilutive.

As of September 30, 2023, there were approximately 146.9 thousand PSUs, 131.8 thousand RSUs and 58.4 thousand RSAs excluded from the diluted earnings per share calculation because, under the treasury stock method, the inclusion of these would be anti-dilutive.

As discussed in Note 13, the Company repurchased 1,093,372 shares and 2,739,499 shares of its common stock in the three and nine months ended September 30, 2024, respectively. The effect of these repurchases on the Company’s weighted-average shares outstanding for the three and nine months ended September 30, 2024 was a reduction of 1,897,961 shares and 1,262,112 shares, respectively, due to the timing of the repurchases.

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INCOME TAXES

9 Months Ended

Sep. 30, 2024

Income Tax Disclosure [Abstract]

INCOME TAXES

INCOME TAXES

A reconciliation between the income tax provision at the U.S. statutory tax rate and the Company’s income tax provision on the condensed consolidated statements of income and comprehensive income is below (in thousands, except for tax rates):

	Three Months Ended September 30,						Nine Months Ended September 30,
	2024			2023			2024			2023
Income before income taxes	$	24,625		$	21,451		$	61,318		$	60,190
U.S statutory tax rate	21		%	21		%	21		%	21		%
Income tax expense at statutory rate	5,171			4,505			12,877			12,640
State tax expense, net of federal benefit	1,734			1,599			4,479			4,654
Foreign tax rates different from U.S. statutory rate	17			201			109			244
Non-deductible expenses	335			347			822			855
Stock compensation	(10)			(38)			(518)			(312)
Other	81			5			113			93
Total income tax provision	$	7,328		$	6,619		$	17,882		$	18,174

Effective income tax rates for interim periods are based upon our current estimated annual rate. The Company’s effective income tax rate varies based upon an estimate of taxable earnings as well as on the mix of taxable earnings in the various states and countries in which we operate. Changes in the annual allocation and apportionment of the Company’s activity among these jurisdictions results in changes to the effective rate utilized to measure the Company’s deferred tax assets and liabilities.

Our income tax provision includes the expected benefit of all deferred tax assets, including our net operating loss carryforwards. With certain exceptions, these net operating loss carryforwards will expire from 2030 through 2037 for federal losses, from 2029 through 2038 for state losses, and from 2039 through 2044 for foreign losses. After consideration of all evidence, both positive and negative, management has determined that no valuation allowance is required at September 30, 2024 on the Company’s U.S. federal or state deferred tax assets; however, a valuation allowance has been recorded at September 30, 2024 on deferred tax assets associated with Canadian, Spanish, Italian, German, Dutch and British net operating loss carryforwards as these foreign subsidiaries have a history of incurring taxable losses in recent years. The valuation allowance will be maintained until sufficient positive evidence exists to support their future realization. Utilization of the Company’s net operating loss carryforwards is subject to limitation under Internal Revenue Code Section 382 and similar tax provisions in the foreign jurisdictions in which we operate.

As presented in the income tax reconciliation above, the tax provision recognized on the condensed consolidated statements of income and comprehensive income was impacted by state taxes, non-deductible officer compensation and share-based compensation tax benefits, and foreign tax rates applicable to the Company’s foreign subsidiaries that are higher or lower than the U.S. statutory rate. Our effective state tax rate for the three and nine months ended September 30, 2024 was lower than our effective state tax rate for the three and nine ended September 30, 2023. The decrease in our effective state tax rate is primarily a result of a decrease in the statutory rates for certain states in which we operate.

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COMMITMENTS AND CONTINGENCIES

9 Months Ended

Sep. 30, 2024

Commitments and Contingencies Disclosure [Abstract]

COMMITMENTS AND CONTINGENCIES

COMMITMENTS AND CONTINGENCIES

Contingencies and Legal Proceedings

The Company is subject to legal proceedings and claims that have arisen in the ordinary course of its business and have not been finally adjudicated. Although there can be no assurance as to the ultimate disposition of these matters, it is the opinion of the Company’s management, based upon the information available at this time and the stage of the proceedings, that it is not possible to determine the probability of loss or estimate of damages, and therefore, the Company has not established a reserve for any of these proceedings.

The Company operates in all 50 states in the United States, two U.S. territories and eight other countries. Money transmitters and their agents are under regulation by state and federal laws. Violations may result in civil or criminal penalties or a prohibition from providing money transfer services in a particular jurisdiction. It is the opinion of the Company’s management, based on information available at this

time, that the expected outcome of regulatory examinations will not have a material adverse effect on either the results of operations or financial condition of the Company.

Regulatory Requirements

Pursuant to applicable licensing laws, certain domestic and foreign subsidiaries of the Company are required to maintain minimum tangible net worth and liquid assets (eligible securities) to cover the amount outstanding of wire transfers and money orders payable. As of September 30, 2024, the Company’s subsidiaries were in compliance with these two requirements.

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Subsequent Events

9 Months Ended

Sep. 30, 2024

Subsequent Events [Abstract]

SUBSEQUENT EVENTS

SUBSEQUENT EVENTS

On November 8, 2024, the Company announced that, consistent with the Board of Directors’ fiduciary duties, it is initiating a process to assess strategic alternatives, which could include, among others, a potential sale in a private transaction. There is no set deadline or definitive timetable for the completion of the strategic alternative assessment, and there can be no assurance that the exploration of strategic alternatives will result in any transaction or other action or change in the Company’s business plans. Any potential transaction or other strategic alternative would be dependent on a number of factors that may be beyond the Company’s control. The Company does not intend to discuss or disclose further developments unless and until the Board of Directors approves a specific action or otherwise concludes the review of strategic alternatives.

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Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Pay vs Performance Disclosure
Net income	$ 17,297	$ 14,832	$ 43,436	$ 42,016

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Insider Trading Arrangements	3 Months Ended
	Sep. 30, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

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BUSINESS AND ACCOUNTING POLICIES (Policies)

9 Months Ended

Sep. 30, 2024

Accounting Policies [Abstract]

Basis of Accounting

All significant inter-company balances and transactions have been eliminated from the condensed consolidated financial statements. The condensed consolidated financial statements are prepared in accordance with accounting principles generally accepted in the United States (“GAAP”).

The Company’s interim condensed consolidated financial statements and related notes are unaudited. In the opinion of management, all adjustments (including normal recurring adjustments) and disclosures necessary for a fair presentation of these interim condensed consolidated financial statements have been included. The results reported in these interim condensed consolidated financial statements are not necessarily indicative of the results that may be reported for the entire year. Certain information and footnote disclosures required by GAAP have been condensed or omitted. These interim condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023.

Concentrations

Concentrations

The Company maintains certain of its cash balances in various U.S. banks, which at times, may exceed federally insured limits. The Company has not incurred any losses on these accounts. In addition, the Company maintains various bank accounts in Mexico, Guatemala, Canada, the Dominican Republic, Spain, Italy and the United Kingdom and short-term investment accounts in Mexico, which may not be fully insured.

Accounting Pronouncements

Accounting Pronouncements

The FASB issued guidance, ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires a public entity to disclose significant segment expenses and other segment items on an annual and interim basis and provide in interim periods all disclosures about a reportable segment’s profit or loss and assets that are currently required annually. Additionally, it requires a public entity to disclose the title and position of the Chief Operating Decision Maker (CODM). The guidance does not change how a public entity identifies its operating segments, aggregates them, or applies the quantitative thresholds to determine its reportable segments. Also, it clarifies that entities with a single reportable segment must apply this guidance in its entirety. The new standard is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The amendments in this ASU should be applied retrospectively to all prior periods presented in the financial statements. Based on Management's initial assessment of the guidance, the Company considers that it will be required to disclose its significant single reportable segment expenses and the amount and composition of other single reportable segment items.

The FASB issued guidance, ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which focuses on the rate reconciliation and income taxes paid. This guidance requires a public entity to disclose, on an annual basis, a tabular rate reconciliation using both percentages and currency amounts, broken out into specified categories with certain reconciling items further broken out by nature and jurisdiction to the extent those items exceed a specified threshold. In addition, all entities are required to disclose income taxes paid, net of refunds received disaggregated by federal, state/local, and foreign and by jurisdiction if the amount is at least 5% of total income tax payments, net of refunds received. For the Company, the new standard is effective for annual periods beginning after December 15, 2024, with early adoption permitted. An entity may apply the amendments in this guidance prospectively by providing the revised disclosures for the period ending December 31, 2025 and continuing to provide the previously required disclosures for the prior periods, or may apply the amendments retrospectively by providing the revised disclosures for all period presented. The Company is currently evaluating the impact this guidance will have on the condensed consolidated financial statements.

Reclassifications

Certain reclassifications have been made to the prior year financial statements in order to concur with current financial presentation primarily as it relates to disclosure of restructuring costs as a separate item in the condensed consolidated statements of income and comprehensive income.

Fair Value Measurements

The Company determines fair value in accordance with the provisions of FASB guidance, Fair Value Measurements and Disclosures, which defines fair value as an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. As such, fair value is a market-based measurement that should be determined based on assumptions that market participants would use in pricing an asset or liability. As a basis for considering such assumptions, a three-level fair value hierarchy that prioritizes the inputs used to measure fair value was established. There are three levels of inputs used to measure fair value and for disclosure purposes. Level 1 relates to quoted market prices for identical assets or liabilities in active markets. Level 2 relates to observable inputs other than quoted prices included in Level 1. Level 3 relates to unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

The Company’s non-financial assets measured at fair value on a nonrecurring basis include goodwill and intangible assets. The determination of our intangible fair values is based on a discounted cash flows analysis that includes several assumptions and inputs to measure the economic benefit of these assets over their useful lives (Level 3).

The Company's financial assets and liabilities are carried at amortized cost.

The Company’s cash and cash equivalents balances are representative of their fair values as these balances are comprised of deposits available on demand or overnight. The carrying amounts of accounts receivable, agent advances receivable, prepaid wires, accounts payable and wire transfers and money orders payable are representative of their fair values because of the short turnover of these instruments.

The Company’s financial liabilities include its revolving credit facility and term loan facility (until August 29, 2024). The fair value of the term loan facility, which approximated book value, was estimated by discounting the future cash flows using a current market interest rate (Level 3). The estimated fair value of the revolving credit facility would approximate face value given the payment schedule and interest rate structure, which approximates current market interest rates.

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ACQUISITIONS (Tables)

9 Months Ended

Sep. 30, 2024

Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]

Schedule of Estimated Fair Values of Consideration Transferred and Identifiable Net Assets Acquired

The following table summarizes the fair values of consideration transferred and identifiable net assets acquired in the acquisition on July 2, 2024, the measurement period adjustments through the period ended September 30, 2024 and the fair values of consideration transferred and identifiable net assets acquired as of September 30, 2024.

(in thousands)	July 2, 2024 (As initially reported)		Measurement Period Adjustments	September 30, 2024 (As Adjusted)
Assets acquired:
Cash and cash equivalents	$	184	—	$	184
Accounts receivable	26		—	26
Prepaid expenses and other current assets	2		—	2
Property and equipment	82		—	82
Other assets	105		—	105
Total identifiable assets acquired	399		—	399
Liabilities assumed:
Accounts payable	(35)		—	(35)
Accrued and other liabilities	(29)		—	(29)
Lease liabilities	(81)		—	(81)
Debt	(31)		—	(31)
Total liabilities assumed	(176)		—	(176)
Net identifiable assets acquired	223		—	223
Consideration transferred	1,432		—	1,432
Goodwill	$	1,209	—	$	1,209

Schedule of Restructuring Reserve by Type of Cost [Table Text Block]

The following table presents the changes in our liability balance related to restructuring costs for the three and nine months ended September 30, 2024 (in thousands):

	Three Months Ended September 30, 2024				Nine Months Ended September 30, 2024
	Severance costs		Legal and professional fees		Severance costs		Legal and professional fees
Beginning balance	$	961	$	366	$	—	$	—
Charges incurred	27		$	—	$	1,691	$	376
Payments	(452)		$	(357)	$	(1,155)	$	(367)
Ending balance	536		$	9	$	536	$	9

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REVENUES (Tables)

9 Months Ended

Sep. 30, 2024

Revenue from Contract with Customer [Abstract]

Schedule of Revenues from Contracts with Customers

The Company recognized revenues from contracts with customers, sending agents and others for the three and nine months ended September 30, 2024 and 2023, as follows (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Wire transfer and money order fees	$	145,444	$	148,157	$	419,485	$	418,416
Discounts and promotions	(844)		(770)		(2,127)		(2,061)
Wire transfer and money order fees, net	144,600		147,387		417,358		416,355
Foreign exchange gain, net	23,954		22,688		67,100		64,239
Other income	3,393		2,362		9,432		6,358
Total revenues	$	171,947	$	172,437	$	493,890	$	486,952

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ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE (Tables)

9 Months Ended

Sep. 30, 2024

Receivables [Abstract]

Schedule of Accounts Receivable, Net and Agent Advances Receivable, Net

The outstanding balance of accounts receivable, net of allowance for credit losses, consists of the following (in thousands):

	September 30, 2024		December 31, 2023
Accounts receivable	$	130,418	$	157,847
Allowance for credit losses	(4,122)		(2,610)
Accounts receivable, net	$	126,296	$	155,237

Agent advances receivable, net of allowance for credit losses, from sending agents is as follows (in thousands):

	September 30, 2024		December 31, 2023
Agent advances receivable, current	$	2,543	$	1,596
Allowance for credit losses	(157)		(82)
Net current	$	2,386	$	1,514
Agent advances receivable, long-term	$	2,427	$	2,999
Allowance for credit losses	(131)		(102)
Net long-term	$	2,296	$	2,897

Schedule of Maturities of Agent Advances Receivable

The maturities of agent advances receivable at September 30, 2024 are as follows (in thousands):

	Outstanding Balance
Under 1 year	$	2,543
Between 1 and 2 years	2,147
More than 2 years to 3 years	280
Total	$	4,970

Schedule of Changes in Allowance for Credit Losses

The changes in the allowance for credit losses related to accounts receivable and agent advances receivable are as follows (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Beginning balance	$	3,910	$	2,690	$	2,794	$	2,648
Provision	1,665		1,830		5,036		3,770
Charge-offs	(1,405)		(1,760)		(4,247)		(4,194)
Recoveries	224		190		904		726
Other	16		(119)		(77)		(119)
Ending Balance	$	4,410	$	2,831	$	4,410	$	2,831

The allowance for credit losses allocated by financial instrument category is as follows (in thousands):

	September 30, 2024		December 31, 2023
Accounts receivable	$	4,122	$	2,610
Agent advances receivable	288		184
Allowance for credit losses	$	4,410	$	2,794

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PREPAID EXPENSES AND OTHER ASSETS (Tables)

9 Months Ended

Sep. 30, 2024

Prepaid Expense and Other Assets [Abstract]

Schedule of Prepaid Expenses and Other Current Assets

Prepaid expenses and other current assets consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Prepaid insurance	$	1,409	$	1,205
Prepaid fees and services	2,118		2,299
Agent incentive advances	2,396		1,692
Agent advances receivable, net of allowance	2,386		1,514
Prepaid income taxes	1,175		747
Tenant allowance	—		1,621
Prepaid expenses and other current assets	1,347		990
	$	10,831	$	10,068

Schedule of Other Assets

Other assets consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Revolving credit facility origination fees	$	4,832	$	1,692
Agent incentive advances	3,974		3,372
Agent advances receivable, net of allowance	2,296		2,897
Right-of-use assets, net	19,770		22,100
Funds held by seized banking entities, net of allowance	1,625		1,890
Fixed assets in process	—		6,358
Other assets	1,765		1,844
	$	34,262	$	40,153

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GOODWILL AND INTANGIBLE ASSETS (Tables)

9 Months Ended

Sep. 30, 2024

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Changes in Goodwill and Intangible Assets

The following table presents the changes in goodwill and intangible assets (in thousands):

	Goodwill		Intangibles
Balance at December 31, 2023	$	53,986	$	18,143
Acquisition of entities	1,209		—
Acquisition of agent locations	—		550
Amortization expense	—		(3,016)
Balance at September 30, 2024	$	55,195	$	15,677

Schedule of Amortization Expense Related to Intangible Assets

Amortization expense related to intangible assets for the remainder of 2024 and thereafter is as follows (in thousands):

2024	$	976
2025	3,211
2026	2,576
2027	2,078
2028	1,668
Thereafter	5,168
	$	15,677

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LEASES (Tables)

9 Months Ended

Sep. 30, 2024

Leases [Abstract]

Schedule of Presentation of Right-of-Use Assets and Lease Liabilities in the Condensed Consolidated Balance Sheet

The presentation of right-of-use assets and lease liabilities in the condensed consolidated balance sheets is as follows (in thousands):

Leases	Classification	September 30, 2024		December 31, 2023
Assets
Right-of-use assets	Other assets(1)	$	19,770	$	22,100
Total leased assets		$	19,770	$	22,100
Liabilities
Current
Operating	Accrued and other liabilities	$	6,470	$	4,955
Noncurrent
Operating	Lease liabilities	19,960		22,670
Total Lease liabilities		$	26,430	$	27,625

(1) Operating right-of-use assets are recorded net of accumulated amortization of $14.1 million and $10.0 million as of September 30, 2024 and December 31, 2023, respectively.

Schedule of Lease Expense

Lease expense for the three and nine months ended September 30, 2024 and 2023, was as follows (in thousands):

		Three Months Ended September 30,				Nine Months Ended September 30,
Lease Cost	Classification	2024		2023		2024		2023
Operating lease cost	Other selling, general and administrative expenses	$	1,741	$	1,891	$	5,265	$	5,965

Schedule of Future Minimum Lease Payments

Future minimum lease payments for assets under non-cancelable operating lease agreements with original terms of more than one year are as follows (in thousands):

2024	$	1,826
2025	6,834
2026	5,418
2027	3,828
2028	2,845
Thereafter	12,091
Total lease payments	32,842
Less: Imputed interest	(6,412)
Present value of lease liabilities	$	26,430

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WIRE TRANSFERS AND MONEY ORDERS PAYABLE, NET (Tables)

9 Months Ended

Sep. 30, 2024

Payables and Accruals [Abstract]

Schedule of Wire Transfer and Money Orders Payable

Wire transfers and money orders payable, net consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Wire transfers payable, net	$	39,113	$	63,212
Customer voided wires payable	33,997		29,951
Money orders payable	32,609		31,879
	$	105,719	$	125,042

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ACCRUED AND OTHER LIABILITIES (Tables)

9 Months Ended

Sep. 30, 2024

Payables and Accruals [Abstract]

Schedule of Accrued and Other Liabilities

Accrued and other liabilities consisted of the following (in thousands):

	September 30, 2024		December 31, 2023
Commissions payable to sending agents	$	18,886	$	19,873
Accrued salaries and benefits	4,712		8,094
Accrued bank charges	1,926		1,382
Lease liability, current portion	6,470		4,955
Accrued other professional fees	1,284		1,000
Accrued taxes	3,777		8,613
Deferred revenue loyalty program	2,973		4,771
Contingent consideration liability	1,158		1,158
Acquisition related liabilities	844		844
Other	3,523		3,971
	$	45,553	$	54,661

Schedule of Changes in Deferred Revenue Loyalty Program Liability

The following table shows the changes in the deferred revenue loyalty program liability (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Beginning balance	$	4,794	$	4,393	$	4,771	$	4,212
Revenue deferred during the period	767		898		2,266		2,391
Revenue recognized during the period	(2,588)		(624)		(4,064)		(1,936)
Ending balance	$	2,973	$	4,667	$	2,973	$	4,667

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DEBT (Tables)

9 Months Ended

Sep. 30, 2024

Debt Disclosure [Abstract]

Schedule of Debt Instruments

Debt consisted primarily of the following (in thousands):

	September 30, 2024		December 31, 2023
Revolving credit facility	$	138,200	$	114,000
Term loan facility	—		75,469
	138,200		189,469
Less: Current portion of long-term debt (1)	—		(7,163)
Less: Debt origination costs	—		(1,233)
	$	138,200	$	181,073

(1)Current portion of long-term debt is net of debt origination costs of approximately $0.5 million as of December 31, 2023.

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SHARE-BASED COMPENSATION (Tables)

9 Months Ended

Sep. 30, 2024

Share-Based Payment Arrangement [Abstract]

Schedule of schedule ofschedule ofStock Option Activity

A summary of stock option activity under the Plans during the nine months ended September 30, 2024 is presented below:

	Number of Options	Weighted-Average Exercise Price		Weighted-Average Remaining Contractual Term (Years)	Weighted-Average Grant Date Fair Value
Outstanding at December 31, 2023	588,675	$	11.49	5.23	$	4.18
Granted	—	$	—		$	—
Exercised(1)	(420,350)	$	11.32		$	4.15
Forfeited	—	$	—		$	—
Expired	(1,700)	$	9.91		$	3.43
Outstanding at September 30, 2024	166,625	$	11.92	4.54	$	4.26
Exercisable at September 30, 2024(2)	166,625	$	11.92	4.54	$	4.26

(1) The aggregate intrinsic value of stock options exercised during the nine months ended September 30, 2024 was approximately $3.8 million.

(2) The aggregate fair value of all vested/exercisable options outstanding as of September 30, 2024 was $0.7 million, which was determined based on the market value of our stock as of that date.

Schedule of RSU Activity

A summary of RSU activity during the nine months ended September 30, 2024 is presented below:

	Number of RSUs	Weighted-Average Grant Price
Outstanding (nonvested) at December 31, 2023	376,950	$	20.25
Granted(1)	278,212	$	20.76
Vested (and settled)	(155,591)	$	19.76
Forfeited	(65,790)	$	20.81
Outstanding (nonvested) at September 30, 2024	433,781	$	20.68

(1) The aggregate fair value of all RSUs granted during the nine months ended September 30, 2024 was approximately $5.8 million.

Schedule of RSA Activity

A summary of RSA activity during the nine months ended September 30, 2024 is presented below:

	Number of RSAs	Weighted-Average Grant Price
Outstanding (nonvested) at December 31, 2023	191,980	$	19.53
Granted(1)	106,329	$	21.26
Vested	(72,457)	$	18.60
Forfeited	—	$	—
Outstanding (nonvested) at September 30, 2024	225,852	$	20.64

(1) The aggregate fair value of all RSAs granted during the nine months ended September 30, 2024 was approximately $2.3 million.

Schedule of PSU Activity

A summary of PSU activity during the nine months ended September 30, 2024 is presented below:

	Number of PSUs	Weighted-Average Remaining Contractual Term (Years)	Weighted-Average Grant Price
Outstanding (nonvested) at December 31, 2023	247,680	8.73	$	23.72
Granted(1)	215,197		$	19.55
Vested	—		$	—
Forfeited	(8,400)		$	22.39
Outstanding (nonvested) at September 30, 2024	454,477	8.53	$	21.77

(1) The aggregate fair value of all PSUs granted during the nine months ended September 30, 2024 was approximately $4.2 million.

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EARNINGS PER SHARE (Tables)

9 Months Ended

Sep. 30, 2024

Earnings Per Share [Abstract]

Schedule of Basic and Diluted Earnings Per Share

Below are basic and diluted earnings per share for the periods indicated (in thousands, except for share data):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2024		2023		2024		2023
Net income	$	17,297	$	14,832	$	43,436	$	42,016
Shares:
Weighted-average common shares outstanding – basic	32,366,831		35,320,809		32,911,742		35,930,234
Effect of dilutive securities
RSUs	63,778		81,436		87,128		114,702
Stock options	69,015		259,121		139,036		308,061
RSAs	46,394		48,898		45,697		57,383
PSUs	186,447		371,899		151,760		357,300
Weighted-average common shares outstanding – diluted	32,732,465		36,082,163		33,335,363		36,767,680
Earnings per common share – basic	$	0.53	$	0.42	$	1.32	$	1.17
Earnings per common share – diluted	$	0.53	$	0.41	$	1.30	$	1.14

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INCOME TAXES (Tables)

9 Months Ended

Sep. 30, 2024

Income Tax Disclosure [Abstract]

Schedule of Reconciliation of Tax Provision

A reconciliation between the income tax provision at the U.S. statutory tax rate and the Company’s income tax provision on the condensed consolidated statements of income and comprehensive income is below (in thousands, except for tax rates):

	Three Months Ended September 30,						Nine Months Ended September 30,
	2024			2023			2024			2023
Income before income taxes	$	24,625		$	21,451		$	61,318		$	60,190
U.S statutory tax rate	21		%	21		%	21		%	21		%
Income tax expense at statutory rate	5,171			4,505			12,877			12,640
State tax expense, net of federal benefit	1,734			1,599			4,479			4,654
Foreign tax rates different from U.S. statutory rate	17			201			109			244
Non-deductible expenses	335			347			822			855
Stock compensation	(10)			(38)			(518)			(312)
Other	81			5			113			93
Total income tax provision	$	7,328		$	6,619		$	17,882		$	18,174

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BUSINESS AND ACCOUNTING POLICIES (Details)	9 Months Ended
	Sep. 30, 2024 store
Accounting Policies [Abstract]
Number of company-operated stores	117

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ACQUISITIONS - Narrative (Details) - USD ($)		3 Months Ended			9 Months Ended
	Jul. 02, 2024	Sep. 30, 2024	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Business Acquisition [Line Items]
Revenue			$ 171,947,000	$ 172,437,000	$ 493,890,000	$ 486,952,000
Net loss			17,297,000	14,832,000	43,436,000	42,016,000
Restructuring expenses			27,000	$ 1,145,000	2,738,000	$ 1,145,000
Foreign Operations and La Nacional
Business Acquisition [Line Items]
Restructuring expenses			27,000		2,500,000
Severance Payments and Related Benefits | Foreign Operations and La Nacional
Business Acquisition [Line Items]
Restructuring expenses			27,000		1,691,000
Payments			452,000		1,155,000
Software and Software Development Costs Write-offs | Foreign Operations and La Nacional
Business Acquisition [Line Items]
Restructuring expenses					400,000
Legal and Professional Fees | Foreign Operations and La Nacional
Business Acquisition [Line Items]
Restructuring expenses			0		376,000
Payments			357,000		$ 367,000
United Kingdom Money Services Entity
Business Acquisition [Line Items]
Ownership interest acquired (percent)	100.00%
Cash consideration	$ 1,432,000	$ 1,432,000
Revenue			95,000.0
Net loss			$ 65,000.0

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ACQUISITIONS - Summary of Estimated Fair Values of Consideration Paid and Net Assets Acquired (Details) - USD ($) $ in Thousands		3 Months Ended
	Jul. 02, 2024	Sep. 30, 2024	Dec. 31, 2023
Liabilities assumed:
Goodwill		$ 55,195	$ 53,986
United Kingdom Money Services Entity
Assets acquired:
Cash and cash equivalents	$ 184	184
Accounts receivable	26	26
Prepaid expenses and other current assets	2	2
Property and equipment	82	82
Other assets	105	105
Total identifiable assets acquired	399	399
Liabilities assumed:
Accounts payable	(35)	(35)
Accrued and other liabilities	(29)	(29)
Lease liabilities	(81)	(81)
Debt	(31)	(31)
Total liabilities assumed	(176)	(176)
Net identifiable assets acquired	223	223
Consideration transferred	1,432	1,432
Goodwill	$ 1,209	$ 1,209

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ACQUISITIONS - Changes in Liability Balances Related to Restructuring Costs (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Restructuring Reserve [Roll Forward]
Charges incurred	$ 27,000	$ 1,145,000	$ 2,738,000	$ 1,145,000
Foreign Operations and La Nacional
Restructuring Reserve [Roll Forward]
Charges incurred	27,000		2,500,000
Severance Payments and Related Benefits | Foreign Operations and La Nacional
Restructuring Reserve [Roll Forward]
Beginning balance	961,000		0
Charges incurred	27,000		1,691,000
Payments	(452,000)		(1,155,000)
Ending balance	536,000		536,000
Legal and Professional Fees | Foreign Operations and La Nacional
Restructuring Reserve [Roll Forward]
Beginning balance	366,000		0
Charges incurred	0		376,000
Payments	(357,000)		(367,000)
Ending balance	$ 9,000		$ 9,000

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REVENUES - Revenues from Contract with Customers (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Disaggregation of Revenue [Line Items]
Total revenues	$ 171,947	$ 172,437	$ 493,890	$ 486,952
Wire transfer and money order fees, net
Disaggregation of Revenue [Line Items]
Wire transfer and money order fees	145,444	148,157	419,485	418,416
Discounts and promotions	(844)	(770)	(2,127)	(2,061)
Total revenues	144,600	147,387	417,358	416,355
Foreign exchange gain, net
Disaggregation of Revenue [Line Items]
Total revenues	23,954	22,688	67,100	64,239
Other income
Disaggregation of Revenue [Line Items]
Total revenues	$ 3,393	$ 2,362	$ 9,432	$ 6,358

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REVENUES - Narrative (Details) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024 USD ($) obligation	Sep. 30, 2023 USD ($)	Sep. 30, 2024 USD ($) point obligation
Revenue from Contract with Customer [Abstract]
Significant initial costs incurred to obtain contracts with customers	$ 0.0		$ 0.0
Point earned for each wire transfer processed | point			1
Point expiration period for non completion of wire transfer transaction			90 days
Point expiration period after end of program			30 days
Number of performance obligation | obligation	1		1
Money order fees	$ 0.6	$ 0.5	$ 1.7

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ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE - Summary of Accounts Receivable, Net (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Receivables [Abstract]
Accounts receivable	$ 130,418	$ 157,847
Allowance for credit losses	(4,122)	(2,610)
Accounts receivable, net	$ 126,296	$ 155,237

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ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE - Summary of Agent Advances Receivable, Net (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Receivables [Abstract]
Agent advances receivable, current	$ 2,543	$ 1,596
Allowance for credit losses	(157)	(82)
Net current	2,386	1,514
Agent advances receivable, long-term	2,427	2,999
Allowance for credit losses	(131)	(102)
Net long-term	$ 2,296	$ 2,897

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ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE - Narrative (Details) - USD ($) $ in Millions	Sep. 30, 2024	Dec. 31, 2023
Receivables [Abstract]
Notes collateralized	$ 5.0	$ 4.6

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ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE - Maturities of Agent Advances Receivable (Details) $ in Thousands	Sep. 30, 2024 USD ($)
Receivables [Abstract]
Under 1 year	$ 2,543
Between 1 and 2 years	2,147
More than 2 years to 3 years	280
Total	$ 4,970

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ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE - Summary of Changes in Allowance for Credit Losses (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 3,910	$ 2,690	$ 2,794	$ 2,648
Provision	1,665	1,830	5,036	3,770
Charge-offs	(1,405)	(1,760)	(4,247)	(4,194)
Recoveries	224	190	904	726
Other	16	(119)	(77)	(119)
Ending Balance	$ 4,410	$ 2,831	$ 4,410	$ 2,831

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ACCOUNTS RECEIVABLE AND AGENT ADVANCES RECEIVABLE, NET OF ALLOWANCE - Allowance for Credit Losses (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Jun. 30, 2024	Dec. 31, 2023	Sep. 30, 2023	Jun. 30, 2023	Dec. 31, 2022
Receivables [Abstract]
Accounts receivable	$ 4,122		$ 2,610
Agent advances receivable	288		184
Allowance for credit losses	$ 4,410	$ 3,910	$ 2,794	$ 2,831	$ 2,690	$ 2,648

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PREPAID EXPENSES AND OTHER ASSETS - Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023	Dec. 31, 2022
Prepaid Expense and Other Assets [Abstract]
Prepaid insurance	$ 1,409	$ 1,205
Prepaid fees and services	2,118	2,299
Agent incentive advances	2,396	1,692
Agent advances receivable, net of allowance	2,386	1,514
Prepaid income taxes	1,175	747
Tenant allowance	0	1,621	$ 3,800
Prepaid expenses and other current assets	1,347	990
Prepaid expenses and other assets	$ 10,831	$ 10,068

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PREPAID EXPENSES AND OTHER ASSETS - Other Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Prepaid Expense and Other Assets [Abstract]
Revolving credit facility origination fees	$ 4,832	$ 1,692
Agent incentive advances	3,974	3,372
Agent advances receivable, net of allowance	2,296	2,897
Right-of-use assets, net	19,770	22,100
Funds held by seized banking entities, net of allowance	1,625	1,890
Fixed assets in process	0	6,358
Other assets	1,765	1,844
Other assets	$ 34,262	$ 40,153

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PREPAID EXPENSES AND OTHER ASSETS - Narrative (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Dec. 31, 2023	Dec. 31, 2021
Fixed assets in process	$ 0	$ 6,358
Cash and cash equivalents	156,611	239,203
MEXICO
Cash and cash equivalents			$ 5,600
Valuation allowance	$ 4,000
Leasehold Improvements and Other Assets
Fixed assets in process		$ 6,100

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GOODWILL AND INTANGIBLE ASSETS - Narrative (Details) $ in Millions	3 Months Ended	9 Months Ended
	Sep. 30, 2024 USD ($)	Sep. 30, 2024 USD ($)
Finite-Lived Intangible Assets, Net [Abstract]
Goodwill and intangible asset impairment	$ 0.0	$ 0.0
Agent Relationships
Finite-Lived Intangible Assets, Net [Abstract]
Intangible assets amortization period, under accelerated method		15 years
Trade Names
Finite-Lived Intangible Assets, Net [Abstract]
Intangible assets amortization period, under accelerated method		15 years
Developed Technology Rights
Finite-Lived Intangible Assets, Net [Abstract]
Intangible assets amortization period, under accelerated method		15 years
Number of development years for state-of-the-art system		20 years
Other Intangible Assets
Finite-Lived Intangible Assets, Net [Abstract]
Intangible asset, useful life	10 years	10 years
Non-Competition Agreements
Finite-Lived Intangible Assets, Net [Abstract]
Intangible asset, useful life	5 years	5 years

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GOODWILL AND INTANGIBLE ASSETS - Changes in Goodwill and Intangible Assets (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Goodwill
Beginning balance	$ 53,986
Acquisition of entities		$ 1,209
Goodwill, Impairment Loss	0
Ending balance	55,195
Intangibles
Beginning balance	18,143
Amortization expense	(3,016)
Ending balance	$ 15,677
Agent Locations
Intangibles
Acquisition of agent locations		$ 550

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GOODWILL AND INTANGIBLE ASSETS - Amortization Expense Related to Intangible Assets (Details) $ in Thousands	Sep. 30, 2024 USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
2024	$ 976
2025	3,211
2026	2,576
2027	2,078
2028	1,668
Thereafter	5,168
Net amortizable intangible assets	$ 15,677

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LEASES - Narrative (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023	Dec. 31, 2022
Leases [Abstract]
Tenant allowance	$ 0	$ 1,621	$ 3,800
Operating lease, weighted average remaining lease terms	6 years 7 months 6 days	6 years 8 months 12 days
Operating lease, weighted average discount rate	6.23%	6.06%

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LEASES - Right-Of-Use Assets and Lease Liabilities (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Assets
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]	Other assets	Other assets
Right-of-use assets	$ 19,770	$ 22,100
Current
Operating Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Accrued and other liabilities	Accrued and other liabilities
Operating	$ 6,470	$ 4,955
Noncurrent
Operating	19,960	22,670
Total Lease liabilities	26,430	27,625
Operating lease, right-of-use asset, accumulated amortization	$ 14,100	$ 10,000

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LEASES - Lease Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Leases [Abstract]
Operating lease cost	$ 1,741	$ 1,891	$ 5,265	$ 5,965

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LEASES - Lease Payments (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Leases [Abstract]
2024	$ 1,826
2025	6,834
2026	5,418
2027	3,828
2028	2,845
Thereafter	12,091
Total lease payments	32,842
Less: Imputed interest	(6,412)
Present value of lease liabilities	$ 26,430	$ 27,625

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WIRE TRANSFERS AND MONEY ORDERS PAYABLE, NET (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Dec. 31, 2023
Wire transfers payable, net	$ 39,113	$ 63,212
Customer voided wires payable	33,997	29,951
Money orders payable	32,609	31,879
Total wire transfers and money orders payable, net	$ 105,719	$ 125,042
Wires payable collection period	30 days
Minimum
Statutory abandonment period	3 years
Maximum
Statutory abandonment period	7 years

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ACCRUED AND OTHER LIABILITIES - Accrued and Other Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Jun. 30, 2024	Dec. 31, 2023	Jun. 30, 2023	Dec. 31, 2022
Payables and Accruals [Abstract]
Commissions payable to sending agents	$ 18,886		$ 18,886			$ 19,873
Accrued salaries and benefits	4,712		4,712			8,094
Accrued bank charges	1,926		1,926			1,382
Lease liability, current portion	6,470		6,470			4,955
Accrued other professional fees	1,284		1,284			1,000
Accrued taxes	3,777		3,777			8,613
Deferred revenue loyalty program	2,973	$ 4,667	2,973	$ 4,667	$ 4,794	4,771	$ 4,393	$ 4,212
Contingent consideration liability	1,158		1,158			1,158
Acquisition related liabilities	844		844			844
Other	3,523		3,523			3,971
Total accrued and other liabilities	45,553		45,553			$ 54,661
Contract with Customer, Liability, Revenue Recognized	$ 2,588	$ 624	$ 4,064	$ 1,936

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ACCRUED AND OTHER LIABILITIES - Changes in Deferred Revenue Loyalty Program Liability (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Contract With Customer, Liability [Roll Forward]
Beginning balance	$ 4,794	$ 4,393	$ 4,771	$ 4,212
Revenue deferred during the period	767	898	2,266	2,391
Revenue recognized during the period	(2,588)	(624)	(4,064)	(1,936)
Ending balance	$ 2,973	$ 4,667	$ 2,973	$ 4,667

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ACCRUED AND OTHER LIABILITIES - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Disaggregation of Revenue [Line Items]
Contract with Customer, Liability, Revenue Recognized	$ 2,588	$ 624	$ 4,064	$ 1,936
Change In Terms and Conditions Of Points Expiration
Disaggregation of Revenue [Line Items]
Contract with Customer, Liability, Cumulative Catch-up Adjustment to Revenue, Modification of Contract			600
Update To Assumed Expiration Rate Of The Loyalty Points
Disaggregation of Revenue [Line Items]
Contract with Customer, Liability, Cumulative Catch-up Adjustment to Revenue, Modification of Contract			$ 1,300

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DEBT - Schedule of Debt Instruments (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Long-term debt, gross	$ 138,200	$ 189,469
Less: Current portion of long-term debt	0	(7,163)
Less: Debt origination costs	0	(1,233)
Long-term debt, noncurrent	138,228	181,073
Debt origination costs, current	500	500
Term loan facility
Debt Instrument [Line Items]
Long-term debt, gross	0	75,469
Revolving credit facility
Debt Instrument [Line Items]
Long-term debt, gross	$ 138,200	$ 114,000

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DEBT - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Aug. 29, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Debt origination costs amortization			$ 888	$ 829
Extinguishment of Debt, Amount			300
A&R Credit Agreement
Debt Instrument [Line Items]
Unamortized debt origination costs	$ 4,800		4,800			$ 2,900
Debt origination costs amortization	600	$ 300	1,200	$ 800
Debt instrument, covenant, restricted payment threshold	$ 30,300		$ 30,300
Debt instrument, covenant, restricted payment threshold, percent of EBITDA	25.00%		25.00%
A&R Credit Agreement | Maximum
Debt Instrument [Line Items]
Leverage ratio, restricted payments			2.25
A&R Credit Agreement | SOFR
Debt Instrument [Line Items]
Interest rate			0.10%
A&R Credit Agreement | SOFR | Minimum
Debt Instrument [Line Items]
Interest rate			2.50%
A&R Credit Agreement | SOFR | Maximum
Debt Instrument [Line Items]
Interest rate			3.00%
A&R Credit Agreement | Base Rate | Minimum
Debt Instrument [Line Items]
Interest rate			1.50%
A&R Credit Agreement | Base Rate | Maximum
Debt Instrument [Line Items]
Interest rate			2.00%
A&R Credit Agreement | Term loan facility
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 87,500		$ 87,500
Effective interest rate	9.02%	8.21%	9.02%	8.21%
Second A&R Credit Agreement
Debt Instrument [Line Items]
Debt instrument, covenant, restricted payment threshold	$ 30,300		$ 30,300
Debt instrument, covenant, restricted payment threshold, percent of EBITDA	25.00%		25.00%
Second A&R Credit Agreement | Minimum
Debt Instrument [Line Items]
Fixed charge coverage ratio			3.00
Maximum consolidated leverage ratio			3.50
Second A&R Credit Agreement | Maximum
Debt Instrument [Line Items]
Leverage ratio, restricted payments			2.50
Maximum consolidated leverage ratio			3.75
Second A&R Credit Agreement | SOFR | Minimum
Debt Instrument [Line Items]
Interest rate			1.75%
Second A&R Credit Agreement | SOFR | Maximum
Debt Instrument [Line Items]
Interest rate			2.25%
Second A&R Credit Agreement | Base Rate | Minimum
Debt Instrument [Line Items]
Interest rate			0.75%
Second A&R Credit Agreement | Base Rate | Maximum
Debt Instrument [Line Items]
Interest rate			1.25%
Second A&R Credit Agreement | EURIBOR Or SONIA | Minimum
Debt Instrument [Line Items]
Interest rate			1.75%
Second A&R Credit Agreement | EURIBOR Or SONIA | Maximum
Debt Instrument [Line Items]
Interest rate			2.25%
Second A&R Credit Agreement | Term loan facility
Debt Instrument [Line Items]
Commitment fee			0.30%
Revolving credit facility | A&R Credit Agreement
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 220,000		$ 220,000
Unused line fee percentage			0.35%
Effective interest rate	2.48%	1.90%	2.48%	1.90%
Revolving credit facility | Second A&R Credit Agreement
Debt Instrument [Line Items]
Maximum borrowing capacity					$ 425,000
Uncommitted Incremental Facility | A&R Credit Agreement
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 70,000		$ 70,000
Uncommitted Incremental Facility | Second A&R Credit Agreement
Debt Instrument [Line Items]
Maximum borrowing capacity					$ 100,000

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SHARE-BASED COMPENSATION - Narrative (Details)	3 Months Ended		9 Months Ended
	Sep. 30, 2024 USD ($) shares	Sep. 30, 2023 USD ($)	Sep. 30, 2024 USD ($) shares	Sep. 30, 2023 USD ($)	Jun. 26, 2020 shares
Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options term			10 years
Award vesting period			4 years
Share-based compensation expense	$ 0	$ 134,300	$ 86,800	$ 388,900
Stock options | Share-Based Payment Arrangement, Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
Stock options | Share-Based Payment Arrangement, Tranche Two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
Stock options | Share-Based Payment Arrangement, Tranche Three
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
Stock options | Share-Based Payment Arrangement, Tranche Four
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
Stock options | 2020 Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock approved for issuance (in shares) | shares					3,700,000
Shares available for future awards (in shares) | shares			1,500,000
Stock options | 2018 Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares available for grant (in shares) | shares	0		0		400,000
RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	$ 700,000	800,000	$ 2,600,000	2,100,000
Unrecognized compensation expense	7,500,000		$ 7,500,000
Weighted-average period for recognition			2 years
Granted (in shares) | shares			278,212
RSUs | Employees
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Award vesting period			4 years
RSUs | Employees | Share-Based Payment Arrangement, Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
RSUs | Employees | Share-Based Payment Arrangement, Tranche Two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
RSUs | Employees | Share-Based Payment Arrangement, Tranche Three
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
RSUs | Employees | Share-Based Payment Arrangement, Tranche Four
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
RSUs | Independent Directors
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Award vesting period			1 year
Share Awards | 2020 Plan | Independent Directors
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense			$ 20,100
Granted (in shares) | shares			911
RSAs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation expense	600,000	600,000	$ 1,400,000	900,000
Unrecognized compensation expense	3,600,000		$ 3,600,000
Weighted-average period for recognition			1 year 9 months 18 days
Granted (in shares) | shares			106,329
RSAs | Employees
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Award vesting period			4 years
RSAs | Employees | Share-Based Payment Arrangement, Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
RSAs | Employees | Share-Based Payment Arrangement, Tranche Two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
RSAs | Employees | Share-Based Payment Arrangement, Tranche Three
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
RSAs | Employees | Share-Based Payment Arrangement, Tranche Four
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of vesting of award			25.00%
RSAs | Independent Directors
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Award vesting period			3 months
PSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Award vesting period			3 years
Share-based compensation expense	1,000,000.0	$ 1,000,000.0	$ 2,700,000	$ 2,800,000
Unrecognized compensation expense	$ 4,600,000		$ 4,600,000
Weighted-average period for recognition			1 year 9 months 18 days
Granted (in shares) | shares			215,197
Conversion ratio	1		1
Award service period			3 years

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SHARE-BASED COMPENSATION - Stock Option Activity (Details) $ / shares in Units, $ in Millions	9 Months Ended	12 Months Ended
	Sep. 30, 2024 USD ($) $ / shares shares	Dec. 31, 2023 $ / shares shares
Weighted-Average Grant Date Fair Value
Aggregate intrinsic value | $	$ 3.8
Aggregate fair value | $	$ 0.7
Stock options
Number of Options
Outstanding, beginning balance (in shares) | shares	588,675
Granted (in shares) | shares	0
Exercised (in shares) | shares	(420,350)
Forfeited (in shares) | shares	0
Expired (in shares) | shares	(1,700)
Outstanding, ending balance (in shares) | shares	166,625	588,675
Exercisable, ending balance (in shares) | shares	166,625
Weighted-Average Exercise Price
Outstanding, beginning balance (in dollars per share)	$ 11.49
Granted (in dollars per share)	0
Exercised (in dollars per share)	11.32
Forfeited (in dollars per share)	0
Expired (in dollars per share)	9.91
Outstanding, ending balance (in dollars per share)	11.92	$ 11.49
Exercisable, ending balance (in dollars per share)	$ 11.92
Weighted-Average Remaining Contractual Term (Years)
Weighted average remaining contractual term, outstanding	4 years 6 months 14 days	5 years 2 months 23 days
Weighted average remaining contractual term, exercisable	4 years 6 months 14 days
Weighted-Average Grant Date Fair Value
Outstanding beginning balance (in dollars per share)	$ 4.18
Granted (in dollars per share)	0
Exercised (in dollars per share)	4.15
Forfeited (in dollars per share)	0
Expired (in dollars per share)	3.43
Outstanding ending balance (in dollars per share)	4.26	$ 4.18
Exercisable ending balance (in dollars per share)	$ 4.26

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SHARE-BASED COMPENSATION - RSU, RSA, and PSU Activity (Details) - USD ($) $ / shares in Units, $ in Millions	9 Months Ended	12 Months Ended
	Sep. 30, 2024	Dec. 31, 2023
RSUs
Number
Outstanding beginning balance (in shares)	376,950
Granted (in shares)	278,212
Vested (in shares)	(155,591)
Forfeited (in shares)	(65,790)
Outstanding ending balance (in shares)	433,781	376,950
Weighted-Average Grant Price
Nonvested at beginning of period (in dollars per share)	$ 20.25
Granted (in dollars per share)	20.76
Vested (and settled) (in dollars per share)	19.76
Forfeited (in dollars per share)	20.81
Nonvested at end of period (in dollars per share)	$ 20.68	$ 20.25
Aggregate fair value of awards granted	$ 5.8
RSAs
Number
Outstanding beginning balance (in shares)	191,980
Granted (in shares)	106,329
Vested (in shares)	(72,457)
Forfeited (in shares)	0
Outstanding ending balance (in shares)	225,852	191,980
Weighted-Average Grant Price
Nonvested at beginning of period (in dollars per share)	$ 19.53
Granted (in dollars per share)	21.26
Vested (and settled) (in dollars per share)	18.60
Forfeited (in dollars per share)	0
Nonvested at end of period (in dollars per share)	$ 20.64	$ 19.53
Aggregate fair value of awards granted	$ 2.3
PSUs
Number
Outstanding beginning balance (in shares)	247,680
Granted (in shares)	215,197
Vested (in shares)	0
Forfeited (in shares)	(8,400)
Outstanding ending balance (in shares)	454,477	247,680
Weighted-Average Grant Price
Nonvested at beginning of period (in dollars per share)	$ 23.72
Granted (in dollars per share)	19.55
Vested (and settled) (in dollars per share)	0
Forfeited (in dollars per share)	22.39
Nonvested at end of period (in dollars per share)	$ 21.77	$ 23.72
Aggregate fair value of awards granted	$ 4.2
Weighted-Average Remaining Contractual Term (Years)	8 years 6 months 10 days	8 years 8 months 23 days

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EQUITY (Details) $ in Thousands		3 Months Ended		9 Months Ended
	Mar. 11, 2024 USD ($) shares	Sep. 30, 2024 USD ($) shares	Sep. 30, 2023 USD ($) shares	Sep. 30, 2024 USD ($) shares	Sep. 30, 2023 USD ($) shares	Aug. 29, 2024 USD ($)	Mar. 03, 2023 USD ($)	Aug. 18, 2021 USD ($)
Schedule of Capitalization [Line Items]
Stock repurchase program, authorized amount								$ 40,000
Increase in shares authorized (in shares)						$ 60,700	$ 100,000
Treasury stock repurchased (in shares) | shares	175,000	1,093,372	501,900	2,739,499	1,734,481
Value of treasury stock repurchased	$ 3,300	$ 20,318	$ 10,106	$ 54,940	$ 40,621
Stock repurchase program, remaining authorized repurchase amount		80,000		80,000
A&R Credit Agreement
Schedule of Capitalization [Line Items]
Debt instrument, covenant, restricted payment threshold		$ 30,300		$ 30,300
Debt instrument, covenant, restricted payment threshold, percent of EBITDA		25.00%		25.00%
Debt instrument, covenant, repurchase of common stock threshold		$ 15,000		$ 15,000
A&R Credit Agreement | Maximum
Schedule of Capitalization [Line Items]
Leverage ratio, restricted payments				2.25

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EARNINGS PER SHARE - Basic and Diluted Earnings Per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Net income	$ 17,297	$ 14,832	$ 43,436	$ 42,016
Shares:
Weighted-average common shares outstanding - basic (in shares)	32,366,831	35,320,809	32,911,742	35,930,234
Weighted-average common shares outstanding - diluted (in shares)	32,732,465	36,082,163	33,335,363	36,767,680
Earnings per common share – basic (in dollars per share)	$ 0.53	$ 0.42	$ 1.32	$ 1.17
Earnings per common share – diluted (in dollars per share)	$ 0.53	$ 0.41	$ 1.30	$ 1.14
RSUs
Shares:
Effect of dilutive securities (in shares)	63,778	81,436	87,128	114,702
Stock options
Shares:
Effect of dilutive securities (in shares)	69,015	259,121	139,036	308,061
RSAs
Shares:
Effect of dilutive securities (in shares)	46,394	48,898	45,697	57,383
PSUs
Shares:
Effect of dilutive securities (in shares)	186,447	371,899	151,760	357,300

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EARNINGS PER SHARE - Narrative (Details) - shares		3 Months Ended		9 Months Ended
	Mar. 11, 2024	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Treasury stock repurchased (in shares)	175,000	1,093,372	501,900	2,739,499	1,734,481
Decrease in weighted average shares outstanding (in shares)		1,897,961		1,262,112
PSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Securities excluded from computation of diluted earnings per share (in shares)					146,900
RSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Securities excluded from computation of diluted earnings per share (in shares)				257,500	131,800
RSAs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Securities excluded from computation of diluted earnings per share (in shares)				113,000.0	58,400

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INCOME TAXES - Reconciliation of Tax Provision (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Income Tax Disclosure [Abstract]
Income before income taxes	$ 24,625	$ 21,451	$ 61,318	$ 60,190
U.S statutory tax rate	21.00%	21.00%	21.00%	21.00%
Income tax expense at statutory rate	$ 5,171	$ 4,505	$ 12,877	$ 12,640
State tax expense, net of federal benefit	1,734	1,599	4,479	4,654
Foreign tax rates different from U.S. statutory rate	17	201	109	244
Non-deductible expenses	335	347	822	855
Stock compensation	(10)	(38)	(518)	(312)
Other	81	5	113	93
Total income tax provision	$ 7,328	$ 6,619	$ 17,882	$ 18,174

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INCOME TAXES - Narrative (Details) $ in Millions	Sep. 30, 2024 USD ($)
Domestic Tax Authority
Valuation Allowance [Line Items]
Valuation allowance	$ 0.0
State and Local Jurisdiction
Valuation Allowance [Line Items]
Valuation allowance	$ 0.0

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COMMITMENTS AND CONTINGENCIES (Details)	Sep. 30, 2024 state territory country
Commitments and Contingencies Disclosure [Abstract]
Number of states in which entity operates | state	50
Number of territories in which entity operates | territory	2
Number of countries in which entity operates | country	8