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Pay vs Performance Disclosure - USD ($)
12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Pay vs Performance Disclosure          
Pay vs Performance Disclosure, Table

Pay versus Performance

As required by Section 953(a) of the Dodd-Frank Wall Street Reform and Consumer Protection Act, we are providing the following information about the relationship between executive compensation actually paid and our financial performance. For further information concerning our variable pay-for-performance philosophy and how we align executive compensation with our performance, see the section titled “Compensation Discussion and Analysis.” Fair value amounts below are computed in a manner consistent with the fair value methodology used to account for share-based payments in our financial statements under generally accepted accounting principles. TSR has been calculated in a manner consistent with Item 402(v) of Regulation S-K.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Value of Initial Fixed $100
Investment Based On:

 

 

 

 

 

 

 

 

Year(1)

 

Summary Compensation Table Total for PEO ($)

 

Compensation Actually Paid to PEO(2)(3)(4) ($)

 

Average Summary Compensation Table Total for Non-PEO NEOs ($)

 

Average Compensation Actually Paid to Non-PEO NEOs(2)(3)(4) ($)

 

Total Stockholder Return(5) ($)

 

Peer Group Total Stockholder Return(6) ($)

 

Net Income
(millions) ($)

 

Company-Selected Measure(7)
(millions) ($)

(a)

 

(b)

 

(c)

 

(d)

 

(e)

 

(f)

 

(g)

 

(h)

 

(i)

2025

 

 

5,970,004

 

 

 

 

1,455,319

 

 

 

 

1,839,272

 

 

 

 

(156,561

)

 

 

 

166.99

 

 

 

 

104.70

 

 

 

 

136.6

 

 

 

 

415.9

 

 

2024

 

 

5,562,902

 

 

 

 

4,434,413

 

 

 

 

1,809,258

 

 

 

 

1,606,897

 

 

 

 

180.18

 

 

 

 

101.49

 

 

 

 

31.4

 

 

 

 

401.6

 

 

2023

 

 

9,205,894

 

 

 

 

17,174,992

 

 

 

 

3,604,195

 

 

 

 

5,512,630

 

 

 

 

171.61

 

 

 

 

95.12

 

 

 

 

57.0

 

 

 

 

371.5

 

 

2022

 

 

4,253,168

 

 

 

 

3,980,694

 

 

 

 

1,922,602

 

 

 

 

1,580,113

 

 

 

 

103.06

 

 

 

 

80.48

 

 

 

 

92.5

 

 

 

 

338.5

 

 

2021

 

 

3,469,301

 

 

 

 

5,242,754

 

 

 

 

1,189,717

 

 

 

 

1,237,959

 

 

 

 

114.98

 

 

 

 

96.46

 

 

 

 

41.4

 

 

 

 

270.9

 

 

 

(1)
Our PEO for each of 2025, 2024, 2023, 2022 and 2021 was David M. Roberts. The non-PEO named executive officers (the “non-PEO NEOs”) included in the compensation columns above reflect the following: 2025 – Craig C. Conti, Jonathan Baldwin, Jonathan Keyser, Stacey Moser, and Steve Lalla, 2024 – Craig C. Conti, Jonathan Baldwin, Jonathan Keyser, and Steve Lalla, 2023 – Craig C. Conti, Jonathan Baldwin, Jonathan Keyser, and Steve Lalla, 2022 – Craig C. Conti, Norman (Adam) Blake, Jonathan Baldwin, Patricia Chiodo, Rebecca Collins, and Steve Lalla, and 2021 – Steve Lalla, Norman (Adam) Blake, Patricia Chiodo, Rebecca Collins, Garrett Miller, and Mark Talbot.
(2)
Fair value or change in fair value, as applicable, of equity awards in the “Actually Paid” columns was determined by reference to (1) for RSUs, closing price on applicable year-end date(s) or, in the case of vesting dates, the actual vesting price, (2) for PSUs, the fair value calculated by a Monte Carlo simulation model as of the applicable year-end date(s), and (3) for stock options, a Black-Scholes value as of the applicable year-end or vesting date(s), determined using methodologies that are consistent with the original valuation assumptions upon grant, the circumstances of the grant at the measurement date, and other relevant factors under United States generally accepted accounting principles.
(3)
For the portion of “Actually Paid” compensation that is based on year-end stock prices, a price of $22.41 was used as of December 31, 2025. Option valuations for 2025 assumed an expected life between 1.4 and 3.3 years. Option and PSU valuations for 2025 assumed an expected volatility between 24% and 37% and a risk-free rate between 3.4% and 3.9%. All valuations of equity awards were estimated using assumptions and methodologies substantially consistent with those used at grant. These methodologies are consistent with the principles in ASC Topic 718. Compensation Actually Paid reflects the exclusions and inclusions of certain amounts for the PEO and the non-PEO NEOs as set forth below.
(4)
The dollar amounts reported in the column “Compensation Actually Paid to PEO” and “Average Compensation Actually Paid to Non-PEO NEOs” are computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual amount of compensation earned by or paid during the applicable year. No equity incentive awards were modified in 2021, 2022, 2023, 2024, or 2025. In accordance with the requirements of Item 402(v) of Regulation S-K, the following adjustments were made to total compensation (as shown in the Summary Compensation Table) for the most recent year to determine the compensation actually paid:

Year

 

2025

 

 

PEO

 

Avg. Non-
PEO NEOs

Summary Compensation Table Total ($)

 

 

5,970,004

 

 

 

 

1,839,272

 

 

Less: Grant Date Fair Value of Equity Awards Granted in the Fiscal Year ($)

 

 

(4,499,734

)

 

 

 

(1,099,971

)

 

Plus: Fair Value at Fiscal Year End of Outstanding and Unvested Equity Awards Granted in the Fiscal Year ($)

 

 

4,352,201

 

 

 

 

846,472

 

 

Less: Change in Fair Value of Outstanding and Unvested Equity Awards Granted in Prior Fiscal Years ($)

 

 

(4,192,724

)

 

 

 

(822,893

)

 

Less: Change in Fair Value as of the Vesting Date of Equity Awards Granted in Prior Fiscal Years that Vested in the Fiscal Year ($)

 

 

(174,426

)

 

 

 

(23,098

)

 

Plus: Fair Value at Vesting of Equity Awards Granted and Vested during the Fiscal Year

 

 

 

 

 

 

 

 

Less: Fair Value as of the Prior Fiscal Year End of Equity Awards Granted in Prior Fiscal Years that Failed to Meet Vesting Conditions during the Fiscal Year

 

 

 

 

 

 

(896,343

)

 

Less: Value of Dividends or Other Earnings Paid on Equity Awards Not Otherwise Reflected in Total Compensation

 

 

 

 

 

 

 

 

Compensation Actually Paid ($)

 

 

1,455,319

 

 

 

 

(156,561

)

 

 

(5)
Cumulative TSR represents the cumulative return on a fixed investment of $100 in the Company’s stock, for the period beginning on the last trading day of fiscal year 2020 through the end of the applicable fiscal year in the table, assuming reinvestment of dividends. We have never declared or paid cash dividends on our capital stock.
(6)
Our peer group as reflected in the stock performance graph in our 2021, 2022, 2023, 2024, and 2025 Forms 10-K is the S&P Composite 1500 Data Processing & Outsourced Services Index.
(7)
Our Company-Selected Measure is Adjusted EBITDA, a non-GAAP measure. Adjusted EBITDA is calculated as net income adjusted to exclude interest expense, net, income taxes, depreciation and amortization. Adjusted EBITDA further excludes certain non-cash expenses and other transactions that management believes are not indicative of our ongoing operating performance.
       
Company Selected Measure Name Adjusted EBITDA        
Named Executive Officers, Footnote
(1)
Our PEO for each of 2025, 2024, 2023, 2022 and 2021 was David M. Roberts. The non-PEO named executive officers (the “non-PEO NEOs”) included in the compensation columns above reflect the following: 2025 – Craig C. Conti, Jonathan Baldwin, Jonathan Keyser, Stacey Moser, and Steve Lalla, 2024 – Craig C. Conti, Jonathan Baldwin, Jonathan Keyser, and Steve Lalla, 2023 – Craig C. Conti, Jonathan Baldwin, Jonathan Keyser, and Steve Lalla, 2022 – Craig C. Conti, Norman (Adam) Blake, Jonathan Baldwin, Patricia Chiodo, Rebecca Collins, and Steve Lalla, and 2021 – Steve Lalla, Norman (Adam) Blake, Patricia Chiodo, Rebecca Collins, Garrett Miller, and Mark Talbot.
       
Peer Group Issuers, Footnote
(6)
Our peer group as reflected in the stock performance graph in our 2021, 2022, 2023, 2024, and 2025 Forms 10-K is the S&P Composite 1500 Data Processing & Outsourced Services Index.
       
PEO Total Compensation Amount $ 5,970,004 $ 5,562,902 $ 9,205,894 $ 4,253,168 $ 3,469,301
PEO Actually Paid Compensation Amount $ 1,455,319 4,434,413 17,174,992 3,980,694 5,242,754
Adjustment To PEO Compensation, Footnote
(4)
The dollar amounts reported in the column “Compensation Actually Paid to PEO” and “Average Compensation Actually Paid to Non-PEO NEOs” are computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual amount of compensation earned by or paid during the applicable year. No equity incentive awards were modified in 2021, 2022, 2023, 2024, or 2025. In accordance with the requirements of Item 402(v) of Regulation S-K, the following adjustments were made to total compensation (as shown in the Summary Compensation Table) for the most recent year to determine the compensation actually paid:

Year

 

2025

 

 

PEO

 

Avg. Non-
PEO NEOs

Summary Compensation Table Total ($)

 

 

5,970,004

 

 

 

 

1,839,272

 

 

Less: Grant Date Fair Value of Equity Awards Granted in the Fiscal Year ($)

 

 

(4,499,734

)

 

 

 

(1,099,971

)

 

Plus: Fair Value at Fiscal Year End of Outstanding and Unvested Equity Awards Granted in the Fiscal Year ($)

 

 

4,352,201

 

 

 

 

846,472

 

 

Less: Change in Fair Value of Outstanding and Unvested Equity Awards Granted in Prior Fiscal Years ($)

 

 

(4,192,724

)

 

 

 

(822,893

)

 

Less: Change in Fair Value as of the Vesting Date of Equity Awards Granted in Prior Fiscal Years that Vested in the Fiscal Year ($)

 

 

(174,426

)

 

 

 

(23,098

)

 

Plus: Fair Value at Vesting of Equity Awards Granted and Vested during the Fiscal Year

 

 

 

 

 

 

 

 

Less: Fair Value as of the Prior Fiscal Year End of Equity Awards Granted in Prior Fiscal Years that Failed to Meet Vesting Conditions during the Fiscal Year

 

 

 

 

 

 

(896,343

)

 

Less: Value of Dividends or Other Earnings Paid on Equity Awards Not Otherwise Reflected in Total Compensation

 

 

 

 

 

 

 

 

Compensation Actually Paid ($)

 

 

1,455,319

 

 

 

 

(156,561

)

 

       
Non-PEO NEO Average Total Compensation Amount $ 1,839,272 1,809,258 3,604,195 1,922,602 1,189,717
Non-PEO NEO Average Compensation Actually Paid Amount $ (156,561) 1,606,897 5,512,630 1,580,113 1,237,959
Adjustment to Non-PEO NEO Compensation Footnote
(4)
The dollar amounts reported in the column “Compensation Actually Paid to PEO” and “Average Compensation Actually Paid to Non-PEO NEOs” are computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual amount of compensation earned by or paid during the applicable year. No equity incentive awards were modified in 2021, 2022, 2023, 2024, or 2025. In accordance with the requirements of Item 402(v) of Regulation S-K, the following adjustments were made to total compensation (as shown in the Summary Compensation Table) for the most recent year to determine the compensation actually paid:

Year

 

2025

 

 

PEO

 

Avg. Non-
PEO NEOs

Summary Compensation Table Total ($)

 

 

5,970,004

 

 

 

 

1,839,272

 

 

Less: Grant Date Fair Value of Equity Awards Granted in the Fiscal Year ($)

 

 

(4,499,734

)

 

 

 

(1,099,971

)

 

Plus: Fair Value at Fiscal Year End of Outstanding and Unvested Equity Awards Granted in the Fiscal Year ($)

 

 

4,352,201

 

 

 

 

846,472

 

 

Less: Change in Fair Value of Outstanding and Unvested Equity Awards Granted in Prior Fiscal Years ($)

 

 

(4,192,724

)

 

 

 

(822,893

)

 

Less: Change in Fair Value as of the Vesting Date of Equity Awards Granted in Prior Fiscal Years that Vested in the Fiscal Year ($)

 

 

(174,426

)

 

 

 

(23,098

)

 

Plus: Fair Value at Vesting of Equity Awards Granted and Vested during the Fiscal Year

 

 

 

 

 

 

 

 

Less: Fair Value as of the Prior Fiscal Year End of Equity Awards Granted in Prior Fiscal Years that Failed to Meet Vesting Conditions during the Fiscal Year

 

 

 

 

 

 

(896,343

)

 

Less: Value of Dividends or Other Earnings Paid on Equity Awards Not Otherwise Reflected in Total Compensation

 

 

 

 

 

 

 

 

Compensation Actually Paid ($)

 

 

1,455,319

 

 

 

 

(156,561

)

 

       
Equity Valuation Assumption Difference, Footnote
(3)
For the portion of “Actually Paid” compensation that is based on year-end stock prices, a price of $22.41 was used as of December 31, 2025. Option valuations for 2025 assumed an expected life between 1.4 and 3.3 years. Option and PSU valuations for 2025 assumed an expected volatility between 24% and 37% and a risk-free rate between 3.4% and 3.9%. All valuations of equity awards were estimated using assumptions and methodologies substantially consistent with those used at grant. These methodologies are consistent with the principles in ASC Topic 718. Compensation Actually Paid reflects the exclusions and inclusions of certain amounts for the PEO and the non-PEO NEOs as set forth below.
       
Compensation Actually Paid vs. Total Shareholder Return

Compensation Actually Paid (“CAP”) versus TSR

The following graph compares the amount of compensation actually paid to Mr. Roberts and the average amount of compensation actually paid to our non-PEO NEOs as a group (excluding Mr. Roberts) to our TSR over the applicable periods.

 

y TSR

img61808684_32.gif

       
Compensation Actually Paid vs. Net Income

Compensation Actually Paid versus Net Income

The following graph compares the amount of compensation actually paid to Mr. Roberts and the average amount of compensation actually paid to our non-PEO NEOs as a group (excluding Mr. Roberts) to our net income over the applicable periods.

 

CAP vs. Net Income ($M)

img61808684_34.gif

       
Compensation Actually Paid vs. Company Selected Measure

Compensation Actually Paid versus Company Selected Measure

The following graph compares the amount of compensation actually paid to Mr. Roberts and the average amount of compensation actually paid to our non-PEO NEOs as a group (excluding Mr. Roberts) to Adjusted EBITDA, our company selected measure of over the applicable periods.

Company TSR vs Peer TSR

 

CAP vs. Company Selected Measure

img61808684_35.gif

       
Total Shareholder Return Vs Peer Group

Company TSR versus Peer TSR

The following graph compares our TSR to the TSR of our peer group, the S&P Composite 1500 Data Processing & Outsources Services Index, over the applicable periods.

 

 

img61808684_33.gif

       
Tabular List, Table

List of Most Important Financial Performance Measures

The following list outlines what we believe to be the most important performance measures we used to link our named executive officers’ compensation actually paid to our performance for the most recently completed fiscal year:

Consolidated and business segment revenue;
Consolidated and business segment Adjusted EBITDA; and
Individual performance factor representing achievement against key strategic objectives.
       
Total Shareholder Return Amount $ 166.99 180.18 171.61 103.06 114.98
Peer Group Total Shareholder Return Amount 104.7 101.49 95.12 80.48 96.46
Net Income (Loss) $ 136,600,000 $ 31,400,000 $ 57,000,000 $ 92,500,000 $ 41,400,000
Company Selected Measure Amount 415,900,000 401,600,000 371,500,000 338,500,000 270,900,000
PEO Name David M. Roberts David M. Roberts David M. Roberts David M. Roberts David M. Roberts
Stock Prices $ 22.41        
Measure:: 1          
Pay vs Performance Disclosure          
Name Consolidated and business segment revenue        
Measure:: 2          
Pay vs Performance Disclosure          
Name Consolidated and business segment Adjusted EBITDA        
Non-GAAP Measure Description
(7)
Our Company-Selected Measure is Adjusted EBITDA, a non-GAAP measure. Adjusted EBITDA is calculated as net income adjusted to exclude interest expense, net, income taxes, depreciation and amortization. Adjusted EBITDA further excludes certain non-cash expenses and other transactions that management believes are not indicative of our ongoing operating performance.
       
Measure:: 3          
Pay vs Performance Disclosure          
Name Individual performance factor representing achievement against key strategic objectives        
PEO | Aggregate Grant Date Fair Value of Equity Award Amounts Reported in Summary Compensation Table          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount $ (4,499,734)        
PEO | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount 4,352,201        
PEO | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount (4,192,724)        
PEO | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount 0        
PEO | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount (174,426)        
PEO | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount 0        
PEO | Dividends or Other Earnings Paid on Equity Awards not Otherwise Reflected in Total Compensation for Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount 0        
Non-PEO NEO | Aggregate Grant Date Fair Value of Equity Award Amounts Reported in Summary Compensation Table          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount (1,099,971)        
Non-PEO NEO | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount 846,472        
Non-PEO NEO | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount (822,893)        
Non-PEO NEO | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount 0        
Non-PEO NEO | Change in Fair Value as of Vesting Date of Prior Year Equity Awards Vested in Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount (23,098)        
Non-PEO NEO | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount (896,343)        
Non-PEO NEO | Dividends or Other Earnings Paid on Equity Awards not Otherwise Reflected in Total Compensation for Covered Year          
Pay vs Performance Disclosure          
Adjustment to Compensation, Amount $ 0