10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

_____________________________________

FORM 10-Q

_____________________________________

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2020

or

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from _____ to _____

Commission File Number: 001-39056

_____________________________________________________________________________________________________________________________________

PING IDENTITY HOLDING CORP.

(Exact Name of Registrant as Specified in Its Charter)

_____________________________________________________________________________________________________________________________________

Delaware	81-2933383
(State or Other Jurisdiction of Incorporation or Organization)	(I.R.S. Employer Identification Number)

1001 17th Street, Suite 100

Denver, Colorado 80202

(Address of Principal executive offices, including zip code)

(303) 468-2900

(Registrant’s telephone number, including area code)

_______________________________________________________________________________________________________________________________________

Securities Registered Pursuant to Section 12(b) of the Act:

Title of each class:	Trading Symbol(s):	Name of each exchange on which registered:
Common Stock, $0.001 par value per share	PING	New York Stock Exchange

__________________________________________________________________________________________________________________________________________________________________________

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes ⌧  No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files)  Yes ⌧  No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer”, “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	☐	Accelerated filer	☐
Non-accelerated filer	☒	Smaller reporting company	☐
Emerging growth company	☒

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes ☐  No ☒

On October 30, 2020, the Registrant had 81,110,873 shares of common stock, $0.001 par value, outstanding.

PING IDENTITY HOLDING CORP.

FORM 10-Q

For the Quarter Ended September 30, 2020

TABLE OF CONTENTS

		Page
PART I. FINANCIAL INFORMATION
Item 1.	Financial Statements (unaudited)	3
	Condensed Consolidated Balance Sheets as of September 30, 2020 and December 31, 2019	3
	Condensed Consolidated Statements of Operations for the Three and Nine Months Ended September 30, 2020 and 2019	4
	Condensed Consolidated Statements of Comprehensive Loss for the Three and Nine Months Ended September 30, 2020 and 2019	5
	Condensed Consolidated Statements of Stockholders’ Equity for the Three and Nine Months Ended September 30, 2020 and 2019	6
	Condensed Consolidated Statements of Cash Flows for the Nine Months Ended September 30, 2020 and 2019	8
	Notes to Condensed Consolidated Financial Statements	9
Forward-Looking Statements		27
Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	30
Item 3.	Quantitative and Qualitative Disclosures about Market Risk	49
Item 4.	Controls and Procedures	50
PART II. OTHER INFORMATION
Item 1.	Legal Proceedings	51
Item 1A.	Risk Factors	51
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	53
Item 3.	Defaults Upon Senior Securities	53
Item 4.	Mine Safety Disclosures	53
Item 5.	Other Information	53
Item 6.	Exhibits	53
	Signatures	55

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements

PING IDENTITY HOLDING CORP.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands, except share and per share amounts)

(unaudited)

	September 30,		December 31,
	2020		2019
Assets
Current assets:
Cash and cash equivalents	$	173,206	$	67,637
Accounts receivable, net of allowances of $728 and $873 at September 30, 2020 and December 31, 2019, respectively		49,659		67,642
Contract assets, current		69,766		70,031
Deferred commissions, current		5,773		5,814
Prepaid expenses		17,703		12,768
Other current assets		1,068		3,774
Total current assets		317,175		227,666
Noncurrent assets:
Property and equipment, net		9,564		11,183
Goodwill		418,660		417,696
Intangible assets, net		177,447		187,868
Contract assets, noncurrent		14,239		15,979
Deferred commissions, noncurrent		8,231		7,856
Deferred income taxes, net		2,685		2,755
Operating lease right-of-use assets		15,052		—
Other noncurrent assets		2,518		1,808
Total noncurrent assets		648,396		645,145
Total assets	$	965,571	$	872,811
Liabilities and stockholders' equity
Current liabilities:
Accounts payable	$	748	$	1,118
Accrued expenses and other current liabilities		6,837		9,302
Accrued compensation		10,427		18,126
Deferred revenue, current		35,640		45,446
Operating lease liabilities, current		3,770		—
Total current liabilities		57,422		73,992
Noncurrent liabilities:
Deferred revenue, noncurrent		2,352		2,061
Long-term debt		148,951		50,941
Deferred income taxes, net		19,679		30,571
Operating lease liabilities, noncurrent		17,005		—
Other liabilities, noncurrent		2,607		4,775
Total noncurrent liabilities		190,594		88,348
Total liabilities		248,016		162,340
Commitments and contingencies (Note 13)
Stockholders' equity:
Preferred stock; $0.001 par value; 50,000,000 shares authorized at September 30, 2020 and December 31, 2019; no shares issued or outstanding at September 30, 2020 or December 31, 2019		—		—
Common stock; $0.001 par value; 500,000,000 shares authorized at September 30, 2020 and December 31, 2019; 81,003,507 and 79,632,500 shares issued and outstanding at September 30, 2020 and December 31, 2019, respectively		81		80
Additional paid-in capital		733,769		718,446
Accumulated other comprehensive loss		(561)		(399)
Accumulated deficit		(15,734)		(7,656)
Total stockholders' equity		717,555		710,471
Total liabilities and stockholders' equity	$	965,571	$	872,811

The accompanying notes are an integral part of these condensed consolidated financial statements.

3

PING IDENTITY HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share amounts)

(unaudited)

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Revenue:
Subscription	$	55,113	$	57,495	$	166,199	$	161,387
Professional services and other		4,828		4,270		14,135		13,276
Total revenue		59,941		61,765		180,334		174,663
Cost of revenue:
Subscription (exclusive of amortization shown below)		8,091		5,995		22,709		16,828
Professional services and other (exclusive of amortization shown below)		4,083		4,086		12,322		11,002
Amortization expense		5,177		4,159		14,723		11,981
Total cost of revenue		17,351		14,240		49,754		39,811
Gross profit		42,590		47,525		130,580		134,852
Operating expenses:
Sales and marketing		21,164		17,819		64,105		55,153
Research and development		12,224		11,283		35,849		33,594
General and administrative		10,702		10,984		33,817		26,732
Depreciation and amortization		4,223		4,060		12,705		12,334
Total operating expenses		48,313		44,146		146,476		127,813
Income (loss) from operations		(5,723)		3,379		(15,896)		7,039
Other income (expense):
Interest expense		(605)		(3,818)		(1,835)		(12,067)
Loss on extinguishment of debt		—		(3,150)		—		(3,150)
Other income (expense), net		1,271		(992)		716		(767)
Total other income (expense)		666		(7,960)		(1,119)		(15,984)
Loss before income taxes		(5,057)		(4,581)		(17,015)		(8,945)
Benefit for income taxes		4,061		3,986		8,937		5,227
Net loss	$	(996)	$	(595)	$	(8,078)	$	(3,718)
Net loss per share:
Basic and diluted	$	(0.01)	$	(0.01)	$	(0.10)	$	(0.06)
Weighted-average shares used in computing net loss per share:
Basic and diluted		80,692		66,269		80,203		65,436

The accompanying notes are an integral part of these condensed consolidated financial statements.

4

PING IDENTITY HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS

(In thousands)

(unaudited)

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Net loss	$	(996)	$	(595)	$	(8,078)	$	(3,718)
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments		502		(110)		(162)		205
Total other comprehensive income (loss)		502		(110)		(162)		205
Comprehensive loss	$	(494)	$	(705)	$	(8,240)	$	(3,513)

The accompanying notes are an integral part of these condensed consolidated financial statements.

5

PING IDENTITY HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(In thousands, except share amounts)

(unaudited)

Three Months Ended September 30, 2020:

							Accumulated
					Additional		Other				Total
	Common Stock				Paid-in		Comprehensive		Accumulated		Stockholders'
	Shares		Amount		Capital		Income (Loss)		Deficit		Equity
Balances at June 30, 2020		80,444,507	$	80	$	729,602	$	(1,063)	$	(14,738)	$	713,881
Net loss		—		—		—		—		(996)		(996)
Stock-based compensation		—		—		3,956		—		—		3,956
Exercise of stock options, net of tax withholding		318,818		1		2,980		—		—		2,981
Vesting of restricted stock, net of tax withholding		240,182		—		(2,769)		—		—		(2,769)
Foreign currency translation adjustments, net of tax		—		—		—		502		—		502
Balances at September 30, 2020		81,003,507	$	81	$	733,769	$	(561)	$	(15,734)	$	717,555

Three Months Ended September 30, 2019:

							Accumulated
					Additional		Other				Total
	Common Stock				Paid-in		Comprehensive		Accumulated		Stockholders'
	Shares		Amount		Capital		Loss		Deficit		Equity
Balances at June 30, 2019		65,141,506	$	65	$	519,056	$	(472)	$	(9,275)	$	509,374
Net loss		—		—		—		—		(595)		(595)
Issuance of common stock upon initial public offering, net of underwriting discounts and commissions and offering costs		12,500,000		13		168,823		—		—		168,836
Stock-based compensation		—		—		1,698		—		—		1,698
Exercise of stock options		74,854		—		593		—		—		593
Vesting of restricted stock		41,140		—		—		—		—		—
Foreign currency translation adjustments, net of tax		—		—		—		(110)		—		(110)
Balances at September 30, 2019		77,757,500	$	78	$	690,170	$	(582)	$	(9,870)	$	679,796

The accompanying notes are an integral part of these condensed consolidated financial statements.

6

PING IDENTITY HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(In thousands, except share amounts)

(unaudited)

Nine Months Ended September 30, 2020:

							Accumulated
					Additional		Other				Total
	Common Stock				Paid-in		Comprehensive		Accumulated		Stockholders'
	Shares		Amount		Capital		Loss		Deficit		Equity
Balances at December 31, 2019		79,632,500	$	80	$	718,446	$	(399)	$	(7,656)	$	710,471
Net loss		—		—		—		—		(8,078)		(8,078)
Stock-based compensation		—		—		10,720		—		—		10,720
Exercise of stock options, net of tax withholding		1,104,481		1		7,372		—		—		7,373
Vesting of restricted stock, net of tax withholding		266,526		—		(2,769)		—		—		(2,769)
Foreign currency translation adjustments, net of tax		—		—		—		(162)		—		(162)
Balances at September 30, 2020		81,003,507	$	81	$	733,769	$	(561)	$	(15,734)	$	717,555

Nine Months Ended September 30, 2019:

							Accumulated
					Additional		Other				Total
	Common Stock				Paid-in		Comprehensive		Accumulated		Stockholders'
	Shares		Amount		Capital		Income (Loss)		Deficit		Equity
Balances at December 31, 2018		65,000,816	$	65	$	515,979	$	(787)	$	(6,152)	$	509,105
Net loss		—		—		—		—		(3,718)		(3,718)
Issuance of common stock upon initial public offering, net of underwriting discounts and commissions and offering costs		12,500,000		13		168,823		—		—		168,836
Stock-based compensation		—		—		3,797		—		—		3,797
Exercise of stock options		199,522		—		1,571		—		—		1,571
Vesting of restricted stock		57,162		—		—		—		—		—
Foreign currency translation adjustments, net of tax		—		—		—		205		—		205
Balances at September 30, 2019		77,757,500	$	78	$	690,170	$	(582)	$	(9,870)	$	679,796

The accompanying notes are an integral part of these condensed consolidated financial statements.

7

PING IDENTITY HOLDING CORP.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(unaudited)

	Nine Months Ended September 30,
	2020		2019
Cash flows from operating activities
Net loss	$	(8,078)	$	(3,718)
Adjustments to reconcile net loss to net cash provided by operating activities:
Loss on extinguishment of debt		—		3,150
Depreciation and amortization		27,428		24,315
Stock-based compensation expense		11,983		3,797
Amortization of deferred commissions		5,432		4,110
Amortization of deferred debt issuance costs		187		626
Operating leases, net		(105)		—
Deferred taxes		(11,391)		(6,910)
Other		(13)		292
Changes in operating assets and liabilities:
Accounts receivable		18,029		15,980
Contract assets		2,005		(15,931)
Deferred commissions		(5,766)		(5,295)
Prepaid expenses and other current assets		(2,869)		(4,486)
Other assets		(700)		305
Accounts payable		(322)		736
Accrued compensation		(9,017)		(7,639)
Accrued expenses and other		2,682		2,302
Deferred revenue		(9,515)		(3,160)
Net cash provided by operating activities		19,970		8,474
Cash flows from investing activities
Purchases of property and equipment and other		(1,716)		(4,517)
Capitalized software development costs		(9,824)		(7,260)
Acquisition of ShoCard, net of cash acquired of $0		(4,703)		—
Other investing activities		—		(300)
Net cash used in investing activities		(16,243)		(12,077)
Cash flows from financing activities
Payment of Elastic Beam consideration and holdbacks		(424)		(1,136)
Proceeds from initial public offering, net of underwriting discounts and commissions		—		174,375
Payment of offering costs		(295)		(1,093)
Proceeds from stock option exercises		9,027		1,571
Payment for tax withholding on equity awards		(4,422)		—
Proceeds from long-term debt		97,823		—
Payment of long-term debt		—		(171,743)
Net cash provided by financing activities		101,709		1,974
Effect of exchange rates on cash and cash equivalents and restricted cash		132		168
Net increase (decrease) in cash and cash equivalents and restricted cash		105,568		(1,461)
Cash and cash equivalents and restricted cash
Beginning of period		68,386		84,143
End of period	$	173,954	$	82,682
Supplemental disclosures of cash flow information:
Cash paid for interest	$	1,728	$	11,441
Cash paid for taxes		931		417
Noncash activities:
Purchases of property and equipment, accrued but not yet paid	$	—	$	418
Accruals related to the acquisition of ShoCard		226		—
Offering costs, accrued but not yet paid		—		3,295
Lease liabilities arising from right-of-use assets		2,717		—
Reconciliation of cash and cash equivalents and restricted cash within the consolidated balance sheets to the amounts shown in the statements of cash flows above:
Cash and cash equivalents	$	173,206	$	81,934
Restricted cash included in other noncurrent assets		748		748
Total cash and cash equivalents and restricted cash	$	173,954	$	82,682

The accompanying notes are an integral part of these condensed consolidated financial statements.

8

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

1.   Overview and Basis of Presentation

Organization and Description of Business

Ping Identity Holding Corp. and its wholly owned subsidiaries, referred to herein as the “Company,” is headquartered in Denver, Colorado with international locations principally in Canada, the United Kingdom, France, Australia, Israel and India. The Company, doing business as Ping Identity Corporation (“Ping Identity”), provides customers, employees and partners with secure access to any service, application or application programming interface (“API”), while also managing identity and profile data at scale.

Basis of Presentation and Principles of Consolidation

The condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated. The accompanying condensed consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). All amounts are reported in U.S. dollars.

Unaudited Interim Condensed Consolidated Financial Information

The accompanying interim condensed consolidated balance sheet as of September 30, 2020, the condensed consolidated statements of operations, of comprehensive income (loss) and of stockholders’ equity for the three and nine months ended September 30, 2020 and 2019, the condensed consolidated statements of cash flows for the nine months ended September 30, 2020 and 2019 and the related footnote disclosures are unaudited. The condensed consolidated balance sheet data as of December 31, 2019 was derived from audited financial statements, but does not include all disclosures required by GAAP. Therefore, these unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019.

These unaudited interim condensed consolidated financial statements have been prepared on the same basis as the annual consolidated financial statements and, in management’s opinion, include all adjustments necessary to state fairly the consolidated financial position of the Company as of September 30, 2020, the results of operations for the three and nine months ended September 30, 2020 and 2019 and cash flows for the nine months ended September 30, 2020 and 2019. The results for the three and nine months ended September 30, 2020 are not necessarily indicative of the results to be expected for the year ending December 31, 2020 or for any future period.

Use of Estimates

The preparation of condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities at the date of the condensed consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Significant estimates and assumptions reflected in these condensed consolidated financial statements include, but are not limited to, establishing allowances for doubtful accounts, determining useful lives for finite-lived assets, assessing the recoverability of long-lived assets, determining the fair values of assets acquired and liabilities assumed in business combinations, determining the value of right-of-use assets and lease liabilities, accounting for income taxes and related valuation allowances against deferred tax assets, valuing stock option awards and assessing the probability of the awards meeting vesting conditions, recognizing revenue, determining the amortization period for deferred commissions and assessing the accounting treatment for commitments and contingencies. Management evaluates these estimates and assumptions on an ongoing basis and makes estimates based on historical experience

9

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

and various other assumptions that are believed to be reasonable. Actual results may differ from these estimates due to risks and uncertainties, including the uncertainty surrounding rapidly changing market and economic conditions due to the recent outbreak of the novel Coronavirus Disease 2019 ("COVID-19").

2.     Summary of Significant Accounting Policies

The Company’s significant accounting policies are discussed in “Note 2 — Summary of Significant Accounting Policies” to the consolidated financial statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019. Except for accounting policies related to the adoption of the new leasing standard as described herein, there have been no significant changes to these policies that have had a material impact on the Company’s condensed consolidated financial statements and related notes for the three and nine months ended September 30, 2020. The following describes the impact of certain policies.

Revenue Recognition

The Company recognizes revenue under Accounting Standards Codification Topic 606 (“ASC 606”), Revenue from Contracts with Customers. Under ASC 606, the Company recognizes revenue when its customer obtains control of promised goods or services in an amount that reflects the consideration that the Company expects to receive in exchange for those goods or services.

Disaggregation of Revenue

The following table presents revenue by category:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Subscription term-based licenses:
Multi-year subscription term-based licenses	$	22,974	$	28,497	$	68,103	$	80,922
1-year subscription term-based licenses		11,944		12,649		40,276		33,731
Total subscription term-based licenses		34,918		41,146		108,379		114,653
Subscription SaaS and support and maintenance		20,195		16,349		57,820		46,734
Professional services and other		4,828		4,270		14,135		13,276
Total revenue	$	59,941	$	61,765	$	180,334	$	174,663

The following table presents revenue by geographic region, which is based on the delivery address of the customer, and is summarized by geographic area:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
United States	$	41,818	$	46,305	$	129,473	$	136,010
International		18,123		15,460		50,861		38,653
Total revenue	$	59,941	$	61,765	$	180,334	$	174,663

10

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

Other than the United States, no other individual country exceeded 10% of total revenue for the three months ended September 30, 2020 and 2019 or the nine months ended September 30, 2020 and 2019.

Contract Balances

Contract assets represent amounts for which the Company has recognized revenue, pursuant to its revenue recognition policy, for contracts that have not yet been invoiced to customers where there is a remaining performance obligation, typically for multi-year arrangements. The opening and closing balances of contract assets were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	84,701	$	75,637	$	86,010	$	67,468
Ending balance		84,005		83,399		84,005		83,399
Change	$	(696)	$	7,762	$	(2,005)	$	15,931

Contract liabilities consist of customer billings in advance of revenue being recognized. The opening and closing balances of contract liabilities included in deferred revenue were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	39,964	$	35,490	$	47,507	$	35,367
Ending balance		37,992		32,207		37,992		32,207
Change	$	(1,972)	$	(3,283)	$	(9,515)	$	(3,160)

The change in deferred revenue relates primarily to invoicing customers and recognizing revenue in conjunction with the satisfaction of performance obligations. Revenue recognized during the three and nine months ended September 30, 2020 and 2019 that was included in the deferred revenue balances at the beginning of the respective periods was as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Deferred revenue recognized as revenue	$	5,314	$	4,805	$	40,529	$	29,106

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancelable amounts to be invoiced. As of September 30, 2020, the Company had $134.6 million of transaction price allocated to remaining performance obligations, of which 88% is expected to be recognized as revenue over the next 24 months, with the remainder to be recognized thereafter.

11

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

Deferred Commissions

The following table summarizes the account activity of deferred commissions for the three and nine months ended September 30, 2020 and 2019:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	13,095	$	11,902	$	13,670	$	11,033
Additions to deferred commissions		2,580		1,666		5,766		5,295
Amortization of deferred commissions		(1,671)		(1,350)		(5,432)		(4,110)
Ending balance	$	14,004	$	12,218	$	14,004	$	12,218
Deferred commissions, current	$	5,773	$	4,846	$	5,773	$	4,846
Deferred commissions, noncurrent		8,231		7,372		8,231		7,372
Total deferred commissions	$	14,004	$	12,218	$	14,004	$	12,218

Recent Accounting Pronouncements

Under the Jumpstart Our Business Startups Act (the “JOBS Act”), emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to private companies. The Company elected to use the extended transition period for complying with new or revised accounting standards under the JOBS Act until it is no longer an emerging growth company or until it chooses to affirmatively and irrevocably opt out of the extended transition period. On June 30, 2020, the last day of the Company’s second fiscal quarter in 2020, the market value of the Company’s common stock held by non-affiliates exceeded $700 million. Accordingly, the Company will be deemed a large accelerated filer as of December 31, 2020 and can no longer take advantage of the extended timeline to comply with new or revised accounting standards applicable to public companies beginning with its Annual Report on Form 10-K for the year ending December 31, 2020.

In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842) (“ASU 2016-02”), which supersedes the guidance in topic ASC 840, Leases (“ASC 840”). The new standard requires lessees to apply a dual approach, classifying leases as either finance or operating leases based on the principle of whether or not the lease is effectively a financed purchase by the lessee. This classification will determine whether lease expense is recognized based on an effective interest method or on a straight-line basis over the term of the lease. A lessee is also required to record a right-of-use asset and a lease liability for all leases with a term of greater than 12 months regardless of their classification. Leases with a term of 12 months or less will be accounted for similar to existing guidance for operating leases today. The FASB has also issued several ASUs to provide implementation guidance relating to ASU 2016-02, including ASU 2017-13, ASU 2018-10, ASU 2018-11, ASU 2018-20 and ASU 2019-01, all of which the Company has considered when evaluating the impact of ASU 2016-02. Collectively, the Company refers to the amendments described herein as “ASC 842.”

Effective January 1, 2020, the Company adopted ASC 842 using the modified retrospective transition approach through a cumulative-effect adjustment, which resulted in the recognition of right-of-use assets of $14.6 million and lease liabilities of $18.9 million. As part of applying the modified retrospective transition method, the Company elected to apply the package of transition practical expedients within the new guidance. As required by ASC 842, these expedients have been elected as a package and have been consistently applied across the Company’s lease portfolio. Given this election, the Company need not reassess the following:

● whether any expired or existing contracts are or contain leases;

12

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

● the lease classification for any expired or existing leases; or

● the treatment of initial direct costs relating to any existing leases.

The Company also elected to apply the transition practical expedient to use hindsight in determining lease term and in assessing impairment of right-of-use assets. As a result of adoption of this standard and election of the transition practical expedients, the Company recognized right-of-use assets and lease liabilities for those leases classified as operating leases under ASC 840 that continued to be classified as operating leases under ASC 842 at the later of (1) the earliest period presented or (2) the applicable lease commencement date.

In applying the modified retrospective transition method to these leases, the Company measured lease liabilities at the present value of the sum of remaining minimum rental payments (as defined under ASC 840), as the leases contained no residual value guarantees. These lease liabilities have been measured using the Company’s incremental borrowing rates at the later of (1) the earliest period presented or (2) the commencement date of the applicable lease. Additionally, right-of-use assets for these operating leases have been measured as the initial measurement of applicable lease liabilities adjusted for any prepaid/accrued rent and unamortized lease incentives. The adoption of ASC 842 did not have a material impact on the condensed consolidated statements of cash flows or condensed consolidated statements of operations and comprehensive loss. Expanded disclosures around the Company’s lease agreements under ASC 842 are included in Note 12 of these condensed consolidated financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments — Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (‘‘ASU 2016-13’’), which changes the impairment model for most financial assets. The new model uses a forward-looking expected loss method, which will generally result in earlier recognition of allowances for losses. In February 2020, the FASB issued ASU No. 2020-02, Financial Instruments – Credit Losses (Topic 326), which amends the effective date of the original pronouncement for smaller reporting companies. For public companies, ASU 2016-13 is effective for fiscal years beginning after December 15, 2019, including interim periods within that reporting period. For all other entities, including emerging growth companies, ASU 2016-13 and its amendments are effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years. Early adoption is permitted. As the Company will be designated a large accelerated filer on December 31, 2020, it plans to adopt ASU 2016-13 in the fourth quarter of 2020 for the year ended December 31, 2020. The Company is currently evaluating the impact of the adoption of these pronouncements on its condensed consolidated financial statements and related disclosures.

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement (“ASU 2018-13”), which improves the disclosure requirements for fair value measurements. Effective January 1, 2020, the Company adopted ASU 2018-13. The adoption did not have a material impact on its condensed consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (“ASU 2018-15”), which requires implementation costs incurred by customers in a cloud computing arrangement to be deferred over the noncancelable term of the cloud computing arrangement plus any optional renewal periods that (1) are reasonably certain to be exercised by the customer, or (2) for which exercise of the renewal option is controlled by the cloud service provider. For public companies, the effective date of this pronouncement is for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. For all other entities, the effective date of this pronouncement is for fiscal years beginning after December 15, 2020 and interim periods within annual periods beginning after December 15, 2021. Early adoption is permitted. As the Company will be designated a large accelerated filer on December 31, 2020, it plans

13

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

to adopt ASU 2018-15 in the fourth quarter of 2020 for the year ended December 31, 2020. While the Company is currently evaluating the impact of this pronouncement on its condensed consolidated financial statements and related disclosures, it does not expect the adoption of ASU 2018-15 to be material.

In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019-12”), which simplifies the accounting for income taxes, eliminates certain exceptions to the general principles in Topic 740 and clarifies certain aspects of the current guidance to improve consistent application among reporting entities. For public entities, ASU 2019-12 is effective for fiscal years beginning after December 15, 2020, including interim periods within those fiscal years. For all other entities, ASU 2019-12 is effective for fiscal years beginning after December 15, 2021 and interim periods within annual periods beginning after December 15, 2022. Early adoption is permitted, including adoption in any interim period for which financial statements have not yet been issued. The Company is currently evaluating the impact of ASU 2019-12 on its condensed consolidated financial statements.

In March 2020, the FASB issued ASU No. 2020-04, Reference Rate Reform (Topic 848) (“ASU 2020-04”), which provides companies with temporary optional financial reporting alternatives to ease the potential burden in accounting for reference rate reform and includes a provision that allows companies to account for a modified contract as a continuation of an existing contract. ASU 2020-04 is effective for all entities as of March 12, 2020 through December 31, 2022. The Company is currently in the process of evaluating ASU 2020-04 and its effect on its condensed consolidated financial statements.

3.   Fair Value of Financial Instruments

For financial assets and liabilities that are measured at fair value on a recurring basis at each reporting period, the Company uses a fair value hierarchy that prioritizes the use of observable inputs and minimizes the use of unobservable inputs. A financial instrument’s classification within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

The Company invests primarily in money market funds, which are measured and recorded at fair value on a recurring basis and are classified within Level 1 of the fair value hierarchy because they are valued based on quoted market prices in active markets. The fair value of these financial instruments were as follows:

	September 30, 2020
	Level 1		Level 2		Level 3		Total
	(in thousands)
Cash and cash equivalents:
Money market funds	$	140,074	$	—	$	—	$	140,074

	December 31, 2019
	Level 1		Level 2		Level 3		Total
	(in thousands)
Cash and cash equivalents:
Money market funds	$	47,858	$	—	$	—	$	47,858

The carrying amounts of the Company’s accounts receivable, accounts payable and other current liabilities approximate their fair values due to their short maturities. The carrying value of the Company’s long-term debt approximates its fair value based on Level 2 inputs as the principal amounts outstanding are subject to variable interest rates that are based on market rates (see Note 7).

14

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

4.   Property and Equipment

Property and equipment consisted of the following:

	September 30,		December 31,
	2020		2019
	(in thousands)
Computer equipment	$	6,082	$	5,729
Furniture and fixtures		3,798		3,757
Purchased computer software		785		785
Leasehold improvements		7,492		7,086
Other		448		448
Property and equipment, gross		18,605		17,805
Less: Accumulated depreciation		(9,041)		(6,622)
Property and equipment, net	$	9,564	$	11,183

Depreciation expense for the three months ended September 30, 2020 and 2019 was $0.9 million and $0.7 million, respectively. Depreciation expense for the nine months ended September 30, 2020 and 2019 was $2.8 million and $2.1 million, respectively.

5.   Business Combinations

ShoCard, Inc. Acquisition

On March 2, 2020, Ping Identity Corporation acquired 100% of the voting equity interest in ShoCard, Inc., a Delaware Corporation (“ShoCard”). ShoCard is a cloud-based mobile identity solution that offers identity services for verified claims. The purpose of this acquisition was to expand the Company’s identity proofing solutions.

The total purchase price was $5.5 million. An additional $3.1 million and $2.3 million of contingent compensation is payable in common stock of the Company on the first and second anniversary of the acquisition, respectively, contingent on certain individuals remaining employed as of those dates and other service conditions. As these payments are subject to the continued employment of those individuals, they will be recognized through compensation expense as incurred. See Note 10 for additional details.

The following table summarizes the preliminary allocation of the purchase price, based on the estimated fair value of the assets acquired and liabilities assumed at the acquisition date:

	March 2, 2020		Useful Life
	(in thousands)
Fair value of net assets acquired
Developed technology	$	3,550	7 years
Goodwill		964	Indefinite
Deferred tax asset		1,005
Other assets		11
Total assets acquired		5,530
Other liabilities		(2)
Total liabilities assumed		(2)
Net assets acquired	$	5,528

Goodwill is primarily attributable to the workforce acquired and the expected synergies arising from integrating ShoCard’s identity solution with the Company’s existing identity solutions. None of the

15

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

goodwill is deductible for tax purposes. The Company incurred $0.6 million of acquisition-related expenses in conjunction with the ShoCard acquisition, which are included in general and administrative expenses on the condensed consolidated statement of operations for the nine months ended September 30, 2020.

Additional information around the ShoCard acquisition, such as that related to income tax and other contingencies existing as of the acquisition date but unknown to the Company, may become known during the remainder of the measurement period, not to exceed one year from the acquisition date, which may result in changes to the amounts and allocations recorded.

Elastic Beam Inc. Acquisition

On April 5, 2018, Ping Identity Corporation acquired 100% of the voting equity interest in Elastic Beam Inc., a Delaware Corporation (“Elastic Beam”). Elastic Beam is a machine learning/artificial intelligence API behavioral security software which detects, reports and stops cyberattacks on data and applications via APIs. The purpose of this acquisition was to expand the Company’s capabilities in identity security, particularly with regard to artificial intelligence.

The total purchase price was $19.0 million, which included up-front cash consideration of $17.4 million that was funded with existing cash resources, and $1.6 million, of which $1.1 million and $0.5 million was payable on the first and second anniversary of the acquisition, respectively. During the nine months ended September 30, 2019, the Company paid the first anniversary payment of $1.1 million. During the nine months ended September 30, 2020, the Company paid the second anniversary payment of $0.5 million.

$4.8 million and $4.2 million of contingent compensation was payable on the first and second anniversary of the acquisition, respectively, contingent on certain individuals remaining employed as of those dates. As these payments were subject to the continued employment of those individuals, they were recognized through compensation expense as incurred. During the nine months ended September 30, 2019, the Company paid the first anniversary payment of $4.8 million. During the nine months ended September 30, 2020, the Company paid the second anniversary payment of $4.2 million.

The following table summarizes the allocation of the purchase price, based on the fair value of the assets acquired and liabilities assumed at the acquisition date:

	April 5, 2018		Useful Life
	(in thousands)
Fair value of net assets acquired
In process research and development	$	3,006	Indefinite
Goodwill		15,972	Indefinite
Deferred tax asset		108
Other assets		3
Total assets acquired		19,089
Deferred revenue		(115)
Total liabilities assumed		(115)
Net assets acquired	$	18,974

Goodwill is primarily attributable to the workforce acquired and the expected synergies arising from integrating Elastic Beam’s behavioral security software with the Company’s existing security platform. None of the goodwill is deductible for tax purposes.

16

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

Additional Acquisition Related Information

The operating results of ShoCard and Elastic Beam are included in the Company’s condensed consolidated statements of operations from their respective dates of acquisition. Revenue and earnings of ShoCard and Elastic Beam since their respective dates of acquisition and pro forma results of operations have not been prepared because the effect of the acquisitions were not material to the condensed consolidated statements of operations.

6.       Goodwill and Intangible Assets

The changes in the carrying amount of the Company’s goodwill balance from December 31, 2019 to September 30, 2020 were as follows (in thousands):

Beginning balance	$	417,696
Additions to goodwill related to acquisitions		964
Ending balance	$	418,660

The Company’s intangible assets as of September 30, 2020 were as follows:

	September 30, 2020
	Gross		Accumulated		Net Carrying
	Amount		Amortization		Value
	(in thousands)
Developed technology	$	112,074	$	(52,248)	$	59,826
Customer relationships		94,875		(31,832)		63,043
Trade names		56,711		(24,006)		32,705
Capitalized internal-use software		32,244		(11,012)		21,232
Other intangible assets		1,178		(537)		641
Total intangible assets	$	297,082	$	(119,635)	$	177,447

The Company’s intangible assets as of December 31, 2019 were as follows:

	December 31, 2019
	Gross		Accumulated		Net Carrying
	Amount		Amortization		Value
	(in thousands)
Developed technology	$	107,938	$	(42,260)	$	65,678
Customer relationships		94,875		(26,205)		68,670
Trade names		56,640		(19,754)		36,886
Capitalized internal-use software		21,881		(6,375)		15,506
Other intangible assets		1,077		(535)		542
Total intangible assets subject to amortization		282,411		(95,129)		187,282
In-process research and development		586		—		586
Total intangible assets	$	282,997	$	(95,129)	$	187,868

The Company capitalized $3.2 million and $2.8 million of internal-use software costs during the three months ended September 30, 2020 and 2019, respectively, which included $0.2 million and $0.0 million of stock-based compensation costs, respectively. The Company capitalized $10.4 million and $7.3 million of internal-use software costs during the nine months ended September 30, 2020 and 2019, respectively, which included $0.5 million and $0.0 million of stock-based compensation costs, respectively.

Amortization expense for the three months ended September 30, 2020 and 2019 was $8.5 million and $7.5 million, respectively. Amortization expense for the nine months ended September 30, 2020 and 2019 was $24.7 million and $22.2 million, respectively. During the nine months ended September 30,

17

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

2020, $0.6 million of in-process research and development was reclassified to developed technology when ready for intended use.

As of September 30, 2020, expected amortization expense for intangible assets subject to amortization for the next five years is as follows:

Year Ending December 31,	September 30, 2020
	(in thousands)
2020 (remaining three months)	$	8,659
2021		33,946
2022		32,091
2023		29,750
2024		26,377
Thereafter		46,624
Total	$	177,447

7.     Debt

In January 2018, the Company entered into credit facilities with a consortium of lenders comprised of (a) a term loan with a principal amount of $250.0 million (the “2018 Term Loan Facility”), and (b) a revolving line of credit in a principal committed amount of $25.0 million (the “2018 Revolving Credit Facility” and, collectively with the 2018 Term Loan Facility, the “2018 Credit Facilities”). The 2018 Term Loan Facility and 2018 Revolving Credit Facility had maturity dates of January 25, 2025 and January 25, 2023, respectively. Borrowings under the 2018 Credit Facilities were collateralized by substantially all of the assets of the Company.

There were no significant financial covenants to which the Company was required to comply in relation to the 2018 Term Loan Facility. The wholly owned indirect subsidiary, Ping Identity Corporation, as borrower under the 2018 Credit Facilities, was limited to declare dividends or make any payment on account of its capital stock to, directly or indirectly, fund a dividend or other distribution to Ping Identity Holding Corp. (the “Parent”), subject to limited exceptions, including (1) stock repurchases in an amount not to exceed the greater of $1.5 million per year or 3.75% of consolidated EBITDA, with any unused amount being carried forward to future periods, (2) unlimited amounts subject to compliance with a 4.25 to 1.00 total leverage ratio giving pro forma effect to any distribution, (3) unlimited amounts up to 7% of the Parent’s market capitalization and (4) payment of the Parent’s overhead expenses.

The 2018 Term Loan Facility bore interest at the option of the Company at a rate per annum equal to (a) an adjusted LIBO rate (with a floor of 1.00% per annum) plus an applicable margin of 3.75%, payable on the last day of the applicable interest period applicable thereto (“Eurodollar” loan), or (b) the alternate base rate (with a floor of 2.00% per annum) plus an applicable margin of 2.75%, payable quarterly in arrears the last business day of each March, June, September and December. The 2018 Term Loan Facility was borrowed as a Eurodollar loan.

In December 2019, Roaring Fork Intermediate, LLC and Ping Identity Corporation, each a wholly-owned subsidiary of Ping Identity Holding Corp., and certain of their subsidiaries, entered into a credit agreement (the “2019 Credit Agreement”) with the financial institutions identified therein as lenders, including Bank of America, N.A., as administrative agent, and BofA Securities, Inc. and RBC Capital Markets as joint lead arrangers. In connection therewith, the Company repaid all outstanding borrowings under the 2018 Term Loan Facility and terminated the 2018 Revolving Credit Facility. The 2019 Credit Agreement provides for a senior revolving line of credit in a principal committed amount of $150.0 million (the “2019 Revolving Credit Facility”), with the option to request incremental term loan facilities in a minimum amount of $10 million for each facility if certain conditions are met. The Company’s obligations under the 2019 Credit Agreement are secured by substantially all of the assets of the Company, and borrowings under

18

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

the 2019 Revolving Credit Facility may be used for working capital and other general corporate purposes, including for acquisitions permitted under the 2019 Credit Agreement.

The 2019 Credit Agreement contains certain customary events of default and customary representations and warranties and affirmative and negative covenants, including certain restrictions on the ability of the Company to incur additional indebtedness or guarantee indebtedness of others, to create liens on properties or assets, and to enter into certain asset and stock-based transactions. In addition, under the terms of the 2019 Credit Agreement, the Company must adhere to certain financial covenants, including (i) a senior secured net leverage ratio, which shall not be more than 3.50 to 1.00, provided that the maximum ratio shall be increased to 4.00 to 1.00 during a fiscal year in which a Material Acquisition (as defined in the 2019 Credit Agreement) has been consummated, and (ii) a consolidated interest coverage ratio, which shall not be less than 3.50 to 1.00. As of September 30, 2020, the Company was in compliance with all financial covenants.

The wholly owned indirect subsidiary, Ping Identity Corporation, as borrower under the 2019 Credit Agreement, is limited in its ability to declare dividends or make any payment on account of its capital stock to, directly or indirectly, fund a dividend or other distribution to Ping Identity Holding Corp. (as the Parent), subject to limited exceptions, including (1) stock repurchases from current or former employees, officers or directors in an amount not to exceed $5 million, (2) unlimited amounts subject to compliance with its financial covenants for the most recently ended four quarters as well as a 6.00 to 1.00 total net leverage ratio for the most recently ended four quarters, both after giving pro forma effect to any distribution, (3) unlimited amounts up to the greater of $19.5 million in the aggregate or 15% of EBITDA for the most recently ended four quarters and (4) payment of certain of the Parent's overhead expenses.

The 2019 Revolving Credit Facility matures on December 12, 2024 and bears interest at the option of the Company at a rate per annum equal to either (i) a base rate, which is equal to the greater of (a) the prime rate, (b) the federal funds effective rate plus 0.5% and (c) the adjusted LIBO rate for a one month interest period plus 1%, or (ii) the adjusted LIBO rate equal to the LIBO rate for the interest period multiplied by the statutory reserve rate, plus in the case of each of clauses (i) and (ii), the Applicable Rate (as defined in the 2019 Credit Agreement), which ranges from (i) 0.25% to 1.0% per annum for base rate loans and (ii) 1.25% to 2.0% per annum for LIBO rate loans, in each case, depending on the senior secured net leverage ratio. The Company will also pay a commitment fee during the term of the 2019 Credit Agreement ranging from 0.20% to 0.35% of the average daily amount of the available amount to be borrowed under the 2019 Credit Agreement per annum, based on the senior secured net leverage ratio.

Any borrowing under the 2019 Credit Agreement may be repaid, in whole or in part, at any time and from time to time without premium or penalty other than customary breakage costs, and any amounts repaid may be reborrowed. No mandatory prepayments will be required other than when borrowings and letter of credit usage exceed the aggregate commitment of all lenders.

The Company recognized $0.5 million and $3.6 million in interest expense for the three months ended September 30, 2020 and 2019, respectively. For the nine months ended September 30, 2020 and 2019, the Company recognized $1.6 million and $11.4 million in interest expense, respectively.

As of September 30, 2020 and December 31, 2019, the Company’s outstanding long-term debt balance was $149.0 million and $50.9 million, respectively (net of debt issuance costs of $1.0 million and $1.2 million, respectively). Debt issuance costs are a direct deduction from the long-term debt liability and are amortized into interest expense over the contractual term of the borrowings using the effective interest method. During the three months ended September 30, 2020 and 2019, the Company amortized $0.1 million and $0.2 million of debt issuance costs, respectively. During the nine months ended September 30, 2020 and 2019, the Company amortized $0.2 million and $0.6 million of debt issuance costs, respectively.

19

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

Future principal payments on outstanding borrowings as of September 30, 2020 are as follows:

Year Ending December 31,	September 30, 2020
	(in thousands)
2020 (remaining three months)	$	—
2021		—
2022		—
2023		—
2024		150,000
Thereafter		—
Total	$	150,000

8.   Income Taxes

For the three months ended September 30, 2020 and 2019, the Company recorded $4.1 million and $4.0 million as its benefit for income taxes, respectively. For the nine months ended September 30, 2020 and 2019, the Company recorded $8.9 million and $5.2 million as its benefit for income taxes, respectively. The Company’s calculation of its benefit for income taxes is dependent in part on forecasts of full-year results and key components of the Company’s benefit for income taxes primarily consist of state and federal income taxes, foreign income taxes and research and development (“R&D”) credits. The Company’s quarterly tax benefit calculation is also subject to variation due to several factors, including variability in loss before income taxes, the mix of jurisdictions to which such loss relates, changes in how the Company conducts business and tax law developments. Other variations in the Company’s tax benefit between the three and nine months ended September 30, 2020 and 2019 related to changes in the Company’s state benefit, period-over-period increases in stock-based compensation, an increase in R&D credits and the net benefit from an initial public offering (“IPO”) deduction study performed in 2020.

9.       Stockholders’ Equity

On June 30, 2016, the Board of Directors and stockholders approved the Second Amended and Restated Certificate of Incorporation authorizing the Company to issue up to 85,000,000 shares of common stock and 34,000,000 shares of preferred stock, each with a par value of $0.001 per share. On September 5, 2019, the Company’s Board of Directors and stockholders approved the Certificate of Amendment to the Second Amended and Restated Certificate of Incorporation to increase the number of authorized shares of common stock from 85,000,000 shares to 500,000,000 shares and to increase the number of authorized shares of preferred stock from 34,000,000 shares to 50,000,000 shares. The par value of the common and preferred stock remained at $0.001 per share.

Common stock

The Company’s Third Amended and Restated Certificate of Incorporation, which the Board of Directors approved on September 18, 2019 and the stockholders approved on September 23, 2019, authorizes issuance of up to 500,000,000 shares of common stock with a par value of $0.001 per share. The common stock confers upon its holders the right to vote on all matters to be voted on by the stockholders of the Company (with each share representing one vote) and to ratably participate in any distribution of dividends or payments in the event of liquidation or dissolution on a per share basis. The rights of the holders of common stock will be subject to, and may be adversely affected by, the rights of holders of any preferred stock that may be issued in the future.

Preferred stock

The Company’s Third Amended and Restated Certificate of Incorporation authorizes, without stockholder approval but subject to any limitations prescribed by law, the issuance of up to an aggregate of

20

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

50,000,000 shares of preferred stock (in one or more series or classes), to create additional series or classes of preferred stock and to establish the number of shares to be included in such series or class. The Board of Directors is also authorized to increase or decrease the number of shares of any series or class subsequent to the issuance of shares of that series or class. Each series will have such rights, preferences and limitations, including voting rights, dividend rights, conversion rights, redemption privileges and liquidation preferences as determined by the Board of Directors. As of September 30, 2020 and December 31, 2019, the Company did not have any shares of preferred stock outstanding and currently has no plans to issue shares of preferred stock.

10.   Stock-Based Compensation

On June 30, 2016, the Company established the 2016 Stock Option Plan (the ‘‘2016 Plan’’). The 2016 Plan provides for grants of restricted stock units and stock options to executives, directors, consultants, advisors and key employees which allow option holders to purchase stock in Ping Identity Holding Corp. The Company has 6,800,000 shares of common stock reserved for issuance under the 2016 Plan.

On September 23, 2019, the Company adopted the Ping Identity Holding Corp. Omnibus Incentive Plan (the “2019 Omnibus Incentive Plan”). The 2019 Omnibus Incentive Plan provides for grants of (i) stock options, (ii) stock appreciation rights, (iii) restricted shares, (iv) performance awards, (v) other share-based awards and (vi) other cash-based awards to eligible employees, non-employee directors and consultants of the Company. At September 30, 2020, the maximum number of shares of common stock available for issuance under the 2019 Omnibus Incentive Plan was 11,290,813 shares.

Stock-based compensation expense for all equity arrangements for the three and nine months ended September 30, 2020 and 2019 was as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Subscription cost of revenue	$	166	$	—	$	486	$	—
Professional services and other cost of revenue		98		—		281		—
Sales and marketing		1,169		283		3,209		693
Research and development		1,602		225		3,788		658
General and administrative		1,546		1,190		4,219		2,446
Total	$	4,581	$	1,698	$	11,983	$	3,797

Stock-based compensation expense recorded to research and development in the condensed consolidated statements of operations excludes amounts that were capitalized in relation to internal-use software. Refer to Note 6 for additional details.

21

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

Restricted Stock Units

The Company grants RSUs that generally vest over one to four years. No RSUs were granted during the three months ended September 30, 2020. The weighted-average grant-date fair value of RSUs granted during the three months ended September 30, 2019 was $19.69. The weighted-average grant-date fair value of RSUs granted during the nine months ended September 30, 2020 and 2019 was $20.63 and $19.06, respectively. The total intrinsic value of RSUs vested during the three months ended September 30, 2020 and 2019 was $10.1 million and $0.6 million, respectively. The total intrinsic value of RSUs vested during the nine months ended September 30, 2020 and 2019 was $10.7 million and $0.7 million, respectively. As of September 30, 2020, there was $41.5 million of total unrecognized compensation, which will be recognized over the remaining weighted-average vesting period of 3.3 years using the straight-line method. A summary of the status of the Company’s unvested RSUs and activity for the nine months ended September 30, 2020 is as follows:

		Weighted
		Average
		Grant Date
	Shares	Fair Value
Unvested as of December 31, 2019	1,415,629	$	16.46
Granted	1,490,722		20.63
Forfeited/canceled	(138,399)		16.58
Vested	(356,663)		16.68
Unvested as of September 30, 2020	2,411,289	$	18.99

Stock Options

No stock options were granted during the three or nine months ended September 30, 2020 or 2019. A summary of the Company’s stock option activity and related information for the nine months ended September 30, 2020 is as follows:

				Weighted
		Weighted		Average
		Average		Remaining	Aggregate
		Exercise		Contractual	Intrinsic
	Options	Price		Term	Value
				(in years)	(in thousands)
Outstanding as of December 31, 2019	5,945,878	$	9.41	7.5	$	88,520
Granted	—		—
Forfeited/canceled	(332,380)		9.02
Exercised	(1,278,855)		9.09			22,647
Outstanding as of September 30, 2020	4,334,643	$	9.54	6.7	$	93,935
As of September 30, 2020:
Vested and expected to vest	2,543,608	$	9.58	6.8	$	55,027
Vested and exercisable	1,789,475	$	8.56	6.3	$	40,523

As of September 30, 2020, unamortized stock-based compensation expense related to the time-based awards was $3.5 million and the remaining weighted-average vesting term was 2.0 years. The vesting of these time-based awards may accelerate and the stock options will become exercisable following both (i) an IPO and registration of shares of common stock of Ping Identity Holding Corp. and (ii) Vista Equity Partners (“Vista”) realizing a cash return on its investment in the Company equaling or exceeding $1.491 billion. Though the recognition of the remaining unamortized stock-based compensation expense may be accelerated, acceleration was not probable as of September 30, 2020.

22

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

For the awards subject to performance and market conditions, unrecognized stock-based compensation expense as of September 30, 2020 was $7.9 million. The vesting conditions of these awards provide for the options to vest and become exercisable following both (i) an IPO and registration of shares of common stock of Ping Identity Holding Corp. and (ii) Vista’s realized cash return on its investment in the Company equaling or exceeding $1.491 billion. As of September 30, 2020, these awards were not considered probable of meeting vesting requirements and accordingly, no expense was recorded. During future reporting periods, if the awards are considered probable of meeting vesting requirements, the Company will begin recognizing the associated stock-based compensation expense of $7.9 million over the expected vesting period.

Long-Term Incentive Plan

Grants under the Company’s long-term incentive plan (“LTIP”) are expected to vest following both (i) an IPO and registration of shares of common stock of Ping Identity Holding Corp. and (ii) Vista’s realized cash return on its investment in the Company equaling or exceeding $1.491 billion. As of September 30, 2020, these awards were not considered probable of meeting the vesting requirements and accordingly, no expense was recorded during the three or nine months ended September 30, 2020. During future reporting periods, if the awards are considered probable of meeting vesting requirements, the Company will begin recognizing the associated compensation expense of at least $17.9 million over the expected vesting period.

Other Liability-Classified Awards

In conjunction with the ShoCard acquisition (Note 5), the Company issued liability-classified awards to certain individuals with a stated value of $3.1 million and $2.3 million that vest on the first and second anniversary of the acquisition, respectively, and are subject to continuous service and other conditions. The liability-classified awards will be settled with a variable number of shares of the Company’s common stock at each anniversary date based on the satisfaction of such conditions. During the three and nine months ended September 30, 2020, the Company recognized $0.8 million and $1.8 million of stock-based compensation expense, respectively, related to these awards.

11.    Related Party Transactions

Vista is a U.S.-based investment firm that controlled the funds which owned a majority of the Company during the three and nine months ended September 30, 2020 and 2019. During the three and nine months ended September 30, 2020 and 2019, the Company paid for consulting services and other expenses related to services provided by Vista and Vista affiliates. The total expenses incurred by the Company for Vista were $0.1 million and $0.4 million for the three months ended September 30, 2020 and 2019, respectively. The total expenses incurred by the Company for Vista were $0.3 million and $1.0 million for the nine months ended September 30, 2020 and 2019, respectively.

The Company also has revenue arrangements with Vista affiliates. The Company recognized revenue of $0.1 million and $0.2 million during the three months ended September 30, 2020 and 2019, respectively. The Company recognized revenue of $0.4 million during the nine months ended September 30, 2020 and 2019. The Company had $0.1 million and $1.1 million in accounts receivable related to these agreements at September 30, 2020 and December 31, 2019, respectively.

12.  Operating Leases

The Company leases office spaces and a data center under noncancelable lease terms. These leases have a remaining lease term of up to six years, with a small number of office spaces that are month-to-month and accounted for as short-term leases in accordance with ASC 842-20-25-2. The Company has not recognized renewal options as part of its right-of-use assets and lease liabilities, as renewal options

23

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

are not reasonably certain of exercise or occurrence as of September 30, 2020. Additionally, these leasing arrangements do not contain residual value guarantees, and there are no other restrictions or covenants in the contracts.

Some real estate leases contain lease and non-lease components. Non-lease components generally represent use-based charges for common area maintenance, taxes and utilities. The Company has elected not to separate lease and non-lease components. In addition to variable lease payments for use-based charges, some leasing arrangements contain variable lease payments that increase based on a consumer price index. Some contracts also contain lease incentives such as tenant improvement allowances and rent holidays, which are treated as a reduction of lease payments for the measurement of the lease liability.

Determination of a leasing arrangement is performed at inception. Right-of-use assets represent the Company's right to use leased assets over the term of the lease, adjusted for lease incentives such as tenant improvements. Lease liabilities represent the Company's contractual obligation to make lease payments over the lease term. Right-of-use assets and lease liabilities are determined based on the present value of future lease payments using the interest rate implicit in the loan or, if that rate cannot be readily determined, the incremental borrowing rate. Incremental borrowing rates were determined for each lease based on the Company's borrowing rate adjusted for term differences and foreign currency risk.

The following tables present components of lease cost recorded in the condensed consolidated statement of operations and supplemental information as of and for the three and nine months ended September 30, 2020.

	Three Months Ended		Nine Months Ended
	September 30, 2020		September 30, 2020
	(in thousands)
Lease costs:
Operating lease costs	$	917	$	2,765
Short-term lease costs		126		308
Variable lease costs		520		1,483
Total lease costs	$	1,563	$	4,556

	Nine Months Ended
	September 30, 2020
	(in thousands)
Other information:
Cash paid for the amounts included in the measurement of lease liabilities within operating cash flows	$	2,893

	September 30,
	2020
Weighted-average:
Remaining lease term	5.1	years
Discount rate	3.7	%

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PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

As of September 30, 2020, the maturities of remaining lease payments included in the measurement of operating leases are as follows:

Year Ending December 31,	September 30, 2020
	(in thousands)
2020 (remaining three months)	$	1,097
2021		4,503
2022		4,461
2023		4,528
2024		4,167
Thereafter		4,066
Total lease payments		22,822
Less: imputed interest		(2,047)
Total operating lease liability	$	20,775

As previously disclosed in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019, the following table summarizes the future minimum lease payments related to operating leases as of December 31, 2019 under ASC 840.

Year Ending December 31,	December 31, 2019
	(in thousands)
2020	$	3,819
2021		3,774
2022		3,785
2023		3,839
2024		3,712
Thereafter		3,606
Total	$	22,535

Rent expense under noncancelable operating leases totaled $1.0 million and $2.6 million for the three and nine months ended September 30, 2019, respectively.

13.   Commitments and Contingencies

Letters of Credit

As of September 30, 2020 and December 31, 2019, the Company had outstanding letters of credit under an office lease agreement that totaled $0.7 million, which primarily guaranteed early termination fees in the event of default. The Company collateralizes the letters of credit with restricted cash balances which were classified in other noncurrent assets at September 30, 2020 and December 31, 2019.

Purchase Commitments

In the ordinary course of business, the Company enters into various purchase commitments primarily related to third-party cloud hosting and data services, IT operations and marketing events. Total noncancelable purchase commitments as of September 30, 2020 were approximately $20.0 million for periods through 2023.

Employee Benefit Plans

The Company established a defined contribution savings plan under Section 401(k) of the Internal Revenue Code (the “401(k) Plan”) in which full-time U.S. employees are eligible to participate on the first day of the subsequent month of his or her date of employment. The 401(k) Plan covers substantially all employees who meet minimum age and service requirements and allows participants to defer a

25

PING IDENTITY HOLDING CORP.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

percentage of their annual compensation as defined in the 401(k) Plan. Employees in the United Kingdom and Canada are covered by defined contribution savings arrangements that are administered based upon the legislative and tax requirements of the respective countries.

The Company made contributions to its employee benefit plans of $0.8 million and $0.7 million during the three months ended September 30, 2020 and 2019, respectively. The Company made contributions to its employee benefit plans of $2.3 million and $2.1 million during the nine months ended September 30, 2020 and 2019, respectively.

Litigation

From time to time, the Company may be subject to various claims, charges and litigation. The Company records a liability when it is both probable that a liability will be incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity.

14.     Net Loss Per Share

The following table provides a reconciliation of the numerator and denominator used in the Company’s calculation of basic and diluted net loss per share:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands, except per share amounts)
Numerator:
Net loss	$	(996)	$	(595)	$	(8,078)	$	(3,718)
Denominator:
Weighted-average common stock outstanding - basic and diluted		80,692		66,269		80,203		65,436
Net loss per share:
Basic and diluted	$	(0.01)	$	(0.01)	$	(0.10)	$	(0.06)

The following shares were excluded from the computation of diluted net loss per share for the periods presented, as their effect would have been antidilutive:

	Three Months Ended September 30,		Nine Months Ended September 30,
	2020	2019	2020	2019
	(in thousands)
RSUs	2,411	88	2,411	88
Stock options	2,544	4,008	2,544	4,008
Other awards	173	—	173	—
Total antidilutive shares	5,128	4,096	5,128	4,096

15.     Subsequent Events

On October 31, 2020, the Company acquired Symphonic Software Limited (“Symphonic”) for $31 million in cash funded with existing resources. Symphonic is a leader in dynamic authorization for protecting APIs, data, apps and resources through identity. An additional $0.4 million and $0.6 million is payable in common stock of the Company on December 31, 2021 and December 31, 2022, respectively, contingent on individuals remaining employed as of those dates and meeting certain performance conditions. These amounts are payable on such dates based on a fixed dollar value.

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Forward-Looking Statements

In addition to historical consolidated financial information, this Quarterly Report on Form 10-Q contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 that involve substantial risks and uncertainties. All statements other than statements of historical fact included in this Quarterly Report on Form 10-Q are forward-looking statements. These statements may include words such as ‘‘anticipate’’, ‘‘estimate’’, ‘‘expect’’, ‘‘project’’, ‘‘plan’’, ‘‘intend’’, ‘‘believe’’, ‘‘may’’, ‘‘will’’, ‘‘should’’, ‘‘can have’’, ‘‘likely’’ and other words and terms of similar meaning in connection with any discussion of the timing or nature of future operating or financial performance or other events. For example, all statements we make relating to our estimated and projected costs, expenditures, cash flows, growth rates and financial results or our plans and objectives for future operations, growth initiatives, or strategies are forward-looking statements. All forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially from those that we expected. Specific factors that could cause such a difference include, but are not limited to, those set forth under Item 1A. “Risk Factors” and other important factors disclosed previously in our other filings with the Securities and Exchange Commission (“SEC”) which include, but are not limited to:

● our ability to adapt to rapid technological change, evolving industry standards and changing customer needs, requirements or preferences;

● our ability to enhance and deploy our cloud-based offerings while continuing to effectively offer our on-premise offerings;

● our ability to maintain or improve our competitive position;

● the impact of the COVID-19 outbreak;

● the impact on our business of a network or data security incident or unauthorized access to our network or data or our customers’ data;

● the effects on our business if we are unable to acquire new customers, if our customers do not renew their arrangements with us, or if we are unable to expand sales to our existing customers or develop new solutions or solution packages that achieve market acceptance;

● our ability to manage our growth effectively, execute our business plan, maintain high levels of service and customer satisfaction or adequately address competitive challenges;

● our dependence on our senior management team and other key employees;

● our ability to enhance and expand our sales and marketing capabilities;

● our ability to attract and retain highly qualified personnel to execute our growth plan;

● the risks associated with interruptions or performance problems of our technology, infrastructure and service providers;

● our dependence on Amazon Web Services cloud infrastructure services;

● the impact of data privacy concerns, evolving regulations of cloud computing, cross-border data transfer restrictions and other domestic and foreign laws and regulations;

● the impact of volatility in quarterly operating results;

● the risks associated with our revenue recognition policy and other factors may distort our financial results in any given period;

● the effects on our customer base and business if we are unable to enhance our brand cost-effectively;

● our ability to comply with anti-corruption, anti-bribery and similar laws;

● our ability to comply with governmental export and import controls and economic sanctions laws;

● our ability to comply with HIPAA;

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● the potential adverse impact of legal proceedings;

● the impact of our frequently long and unpredictable sales cycle;

● our ability to identify suitable acquisition targets or otherwise successfully implement our growth strategy;

● the impact of a change in our pricing model;

● our ability to meet service level commitments under our customer contracts;

● the impact on our business and reputation if we are unable to provide high-quality customer support;

● our dependence on strategic relationships with third parties;

● the impact of adverse general and industry-specific economic and market conditions and reductions in IT and identity spending;

● the ability of our platform, solutions and solution packages to interoperate with our customers’ existing or future IT infrastructures;

● our dependence on adequate research and development resources and our ability to successfully complete acquisitions;

● our dependence on the integrity and scalability of our systems and infrastructures;

● our reliance on software and services from other parties;

● the impact of real or perceived errors, failures, vulnerabilities or bugs in our solutions;

● our ability to protect our proprietary rights;

● the impact on our business if we are subject to infringement claim or a claim that results in a significant damage award;

● the risks associated with our use of open source software in our solutions, solution packages and subscriptions;

● our reliance on SaaS vendors to operate certain functions of our business;

● the risks associated with indemnity provisions in our agreements;

● the risks associated with liability claims if we breach our contracts;

● the impact of the failure by our customers to pay us in accordance with the terms of their agreements;

● our ability to expand the sales of our solutions and solution packages to customers located outside of the United States;

● the risks associated with exposure to foreign currency fluctuations;

● the impact of Brexit;

● the impact of potentially adverse tax consequences associated with our international operations;

● the impact of changes in tax laws or regulations;

● the impact of the Tax Act;

● our ability to maintain our corporate culture;

● our ability to develop and maintain proper and effective internal control over financial reporting;

● our management team’s limited experience managing a public company;

● the risks associated with having operations and employees located in Israel;

● the risks associated with doing business with governmental entities;

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● the impact of catastrophic events on our business; and

● other factors disclosed in the section entitled ‘‘Risk Factors’’ and elsewhere in this Quarterly Report.

Given these factors, as well as other variables that may affect our operating results, you should not rely on forward-looking statements, assume that past financial performance will be a reliable indicator of future performance, or use historical trends to anticipate results or trends in future periods. The forward-looking statements included in this Quarterly Report on Form 10-Q relate only to events as of the date hereof. We undertake no obligation to update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Unless the context requires otherwise, references in this report to "Ping Identity," the “Company,” “we,” “us” and “our” refer to Ping Identity Holding Corp. and its consolidated subsidiaries. The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our condensed consolidated financial statements and related notes appearing elsewhere in this Quarterly Report on Form 10-Q and our consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2019.

Overview

Ping Identity is the Intelligent Identity solution for the enterprise. We enable companies to achieve Zero Trust identity-defined security and more personalized, streamlined user experiences. The Ping Intelligent Identity Platform provides customers, workforce and partners with access to cloud, mobile, SaaS and on-premise applications across the hybrid enterprise. We leverage artificial intelligence (“AI”) and machine learning (“ML”) to analyze device, network, application and user behavior data to make real-time authentication and security control decisions, enhancing the user experience. Our platform is designed to detect anomalies and automatically insert additional security measures, such as multi-factor authentication, only when necessary. We built our platform to meet the requirements of the most demanding enterprises, including over half of the Fortune 100. Our platform can be deployed across cloud, hybrid and on-premise infrastructures and offers a comprehensive suite of turnkey integrations, and is able to scale to millions of identities and thousands of cloud and on-premise applications in a single deployment.

The Ping Intelligent Identity Platform can secure all primary use cases, including customer, workforce, partner and increasingly, the Internet of Things (“IoT”). For example, enterprises can use our platform to enhance their customers’ user experience by creating a single ID and login across web and mobile properties. Enterprises can also use our platform to provide their employees and commercial partners with secure, seamless access from any device to the applications, data and APIs they need to be productive.

The Ping Intelligent Identity Platform is comprised of six solutions that can be purchased individually or as a set of integrated offerings for the customer, workforce, partner or IoT use case:

● secure single sign-on (“SSO”);

● adaptive multi-factor authentication (“MFA”);

● security control for applications and APIs (“Access Security”);

● personalized and unified profile directories (“Directory”);

● data governance to control access to identity data (“Data Governance”); and

● artificial intelligence and machine learning powered API security (“API Intelligence”).

Our offerings are predominately priced based on the solution, use case and number of identities. We sell our platform through subscription-based contracts, and substantially all of our customers pay annually in advance. We sell our solutions primarily through direct sales, which are enhanced by collaboration with our channel partners, resellers, system integrators and technology partners. This includes sourcing new leads, aiding in pre-sale processes (such as proof of concepts, demos or requests for proposals) and reselling our solutions to customers. We also leverage a number of our channel partners and system integrators to provide the implementation services for some of our larger and more complex deployments, significantly increasing the time-to-value for our customers and maximizing the efficiency of our go-to-market efforts.

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Impact of COVID-19

Though the impact of rapidly changing market and economic conditions due to COVID-19 is uncertain, it continues to disrupt the business of our customers and partners and will continue to impact our business and condensed consolidated results of operations and financial condition in the future. The worldwide spread of the COVID-19 outbreak is resulting in a global slowdown of economic activity with a corresponding decrease in demand for certain goods and services, including possibly from our own customers, while also disrupting sales channels, marketing activities and supply chains for an unknown period of time. To add to the uncertainty, it is unclear when an economic recovery could start and what a recovery will look like after this unprecedented economic shutdown. We have endeavored to follow recommended actions of government and health authorities to protect our employees worldwide. For example, as of October 31, 2020, the majority of our employees are working remotely. While we have not incurred significant disruptions thus far from the COVID-19 pandemic, we are unable to accurately predict the extent of the impact on our business due to numerous uncertainties, including but not limited to, the severity of the disease, the duration of the outbreak, actions taken by governmental authorities, the impact to our customers and partners and other factors as described in Part II, Item 1A of this Quarterly Report on Form 10-Q. Specifically, during the third quarter of 2020, we continued to experience overall strong engagement with enterprise customers as work-from-home and increased virtual customer engagement highlighted the need for modernization of their identity security infrastructure. However, given the economic uncertainty driven by the COVID-19 pandemic, certain of these enterprise customers elected to phase-in their purchases of our solutions, resulting in smaller deal sizes and a reduction in our dollar-based net retention rate for the quarter ended September 30, 2020 as compared to the quarter ended September 30, 2019.

While we continued to see the effects of the COVID-19 pandemic on our results of operations and overall financial performance for the quarter ended September 30, 2020, the total effect of the COVID-19 pandemic will not be fully reflected in our results of operations and overall financial performance until future periods and such effect is uncertain. In addition, our condensed consolidated financial statements reflect estimates and assumptions made by management that affect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities at the date of the condensed consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Significant estimates and assumptions reflected in our condensed consolidated financial statements include, but are not limited to, establishing allowances for doubtful accounts, determining useful lives for finite-lived assets, assessing the recoverability of long-lived assets, determining the fair values of assets acquired and liabilities assumed in business combinations, determining the value of right-of-use assets and lease liabilities, accounting for income taxes and related valuation allowances against deferred tax assets, valuing stock option awards and assessing the probability of the awards meeting vesting conditions, recognizing revenue, determining the amortization period for deferred commissions and assessing the accounting treatment for commitments and contingencies. Management evaluates these estimates and assumptions on an ongoing basis and makes estimates based on historical experience and various other assumptions that are believed to be reasonable. Actual results may differ from these estimates, including as a result of the COVID-19 outbreak. We will continue to evaluate the nature and extent of the impact to our business and our condensed consolidated results of operations and financial condition.

Key Factors Affecting our Performance

We believe that our future performance will depend on many factors, including the following:

Generate Additional Sales to Existing Customers

As part of our land and expand strategy, a customer journey often begins with the purchase of one of our solutions for one use case. Once customers realize the value of that solution, their spend with us expands by (i) adopting another identity use case, (ii) deploying additional solutions and solution packages and/or (iii) adding more identities over time.

Our future revenue growth is dependent upon our ability to continue to expand our customers’ use of our platform. Our ability to increase sales to existing customers will depend on a number of factors, including

31

satisfaction or dissatisfaction with our solutions, competition, pricing, economic conditions and spending by customers on our solutions. We have adopted a customer success strategy and implemented processes across our customer base to drive revenue retention and expansion.

Increase the Size of our Customer Base

We believe there is significant opportunity to increase market adoption of our platform by new customers. Our SSO, Access Security and Directory solutions often replace legacy and homegrown systems. We also have significant greenfield opportunities with our MFA, Data Governance, API Intelligence solutions and the IoT use case. To increase our customer base, we plan to expand our sales force and channel partner network, both domestically and internationally, enhance our marketing efforts and target new buyers. For example, we have extended our cloud-based offering to target developers, who represent a new potential buyer for us. Over time, we believe sales to developers could increase the size of our customer base.

Maintain our Technology Differentiation and Product Leadership

The Ping Intelligent Identity Platform is designed for large enterprises with complex, hybrid IT requirements. We have spent over a decade building a standards-based platform with turnkey integrations designed to ensure that large enterprises can easily and rapidly deploy our platform within their complex infrastructures. We intend to continue making investments in research and development to extend our platform and technology capabilities while also expanding our solutions to address new use cases.

Invest for Growth

We believe Identity and Access Management (“IAM”) represents a large market opportunity, and we plan to invest in order to support further growth. During 2018, we accelerated investments in our business to expand our footprint within this large and growing market. Specifically, we invested in new cloud-based offerings to broaden the Ping Intelligent Identity Platform and the scope of our solutions to cover new identity security threats, such as APIs. We also invested in deploying our platform as a single tenant cloud-based offering, managed by us, to help extend the reach of our solutions within our customers’ infrastructures, while providing them with the level of control and configuration they require. We have seen progress with these investments and expect to continue to invest in these areas. Additionally, we plan to invest in increased marketing efforts, expanding our sales force, and growing our network of channel partners, resellers, system integrators and technology partners. However, we are not expecting these investments to provide our business with meaningful increases to annual recurring revenue (“ARR”) growth in the immediate term as we expect natural purchasing cycles will affect the speed of market adoption.

Seasonality

Given the purchasing patterns of our enterprise customers, we typically experience seasonality in terms of when we receive orders from our customers. Our customers often time their purchases and renewals of our solutions to coincide with their fiscal year end, which is typically June 30 or December 31. Because of these purchasing patterns, a greater percentage of our annual subscription revenue from term-based licenses, the revenue from which is recognized up front at the later of delivery or commencement of the license term, has come from our second and fourth quarters than from other quarters. For the year ended December 31, 2019, 26% and 28% of our annual revenue was in our second and fourth quarter, respectively. However, due to the economic environment resulting from COVID-19, we may not see our historical trends in seasonality continue through the year ending December 31, 2020.

Key Business Metrics

In addition to our GAAP financial information, we review a number of operating and financial metrics, including the following key metrics, to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans and make strategic decisions.

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Annual Recurring Revenue

ARR represents the annualized value of all subscription contracts as of the end of the period. ARR mitigates fluctuations due to seasonality, contract term and the sales mix of subscriptions for term-based licenses and SaaS. ARR only includes the annualized value of subscription contracts. ARR does not have any standardized meaning and is therefore unlikely to be comparable to similarly titled measures presented by other companies. ARR should be viewed independently of revenue and deferred revenue and is not intended to be combined with or to replace either of those items. ARR is not a forecast and the active contracts at the end of a reporting period used in calculating ARR may or may not be extended or renewed by our customers.

The table below sets forth our ARR as of the end of September 30, 2020 and 2019, respectively.

	September 30,				Change
	2020		2019		$		%
	(dollars in thousands)
ARR	$	242,594	$	206,730	$	35,864	17	%

Dollar-Based Net Retention Rate

To further illustrate the land and expand economics of our customer relationships, we examine the rate at which our customers increase their subscriptions for our solutions. Our dollar-based net retention rate measures our ability to increase revenue across our existing customer base through expanded use of our platform, offset by customers whose subscription contracts with us are not renewed or renew at a lower amount.

We calculate our dollar-based net retention rate as of the end of a reporting period as follows:

● Denominator.  We measure ARR as of the last day of the prior reporting period.

● Numerator.  We measure ARR as of the last day of the current reporting period from customers with associated ARR as of the last day of the prior reporting period.

The quotient obtained from this calculation is our dollar-based net retention rate. Our dollar-based net retention rate was 110% at September 30, 2020. We believe our ability to cross-sell our new solutions to our installed base, particularly MFA and API Intelligence, will continue to support our high dollar-based net retention rate.

Large Customers

We believe that our ability to increase the number of customers on our platform, particularly the number of customers with ARR greater than $250,000, demonstrates our focus on the large enterprise market and our penetration within those enterprises. Increasing awareness of our platform, further developing our sales and marketing expertise and channel partner ecosystem, and continuing to build solutions that address the unique identity needs of large enterprises have increased our number of large customers across industries. We believe there are significant upsell and cross-sell opportunities within our customer base by expanding the number of use cases, adding additional identities and selling new solutions.

Our customers with ARR over $250,000 increased from 227 at September 30, 2019 to 252 at September 30, 2020, representing a year-over-year growth rate of 11%.

Non-GAAP Financial Measures

In addition to our results determined in accordance with GAAP, we believe the following non-GAAP measures are useful in evaluating our operating performance. We believe that non-GAAP financial information, when taken collectively, may be helpful to investors because it provides consistency and comparability with past financial performance and assists in comparisons with other companies, some of which use similar non-GAAP financial information to supplement their GAAP results. The non-GAAP financial information is presented for supplemental informational purposes only, and should not be considered a substitute for financial information

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presented in accordance with GAAP, and may be different from similarly-titled non-GAAP measures used by other companies. A reconciliation is provided below for each non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures.

Free Cash Flow

Free Cash Flow is a supplemental measure of liquidity that is not made under GAAP and that does not represent, and should not be considered as, an alternative to cash flow from operations, as determined by GAAP. We define Free Cash Flow as net cash provided by (used in) operating activities less cash used for purchases of property and equipment and capitalized software development costs.

We use Free Cash Flow as one measure of the liquidity of our business. We believe that Free Cash Flow is a useful indicator of liquidity that provides information to management and investors about the amount of cash generated from our core operations that, after the purchases of property and equipment and capitalized software development costs, can be used for strategic initiatives, including investing in our business and selectively pursuing acquisitions and strategic investments. We further believe that historical and future trends in Free Cash Flow, even if negative, provide useful information about the amount of cash generated (or consumed) by our operating activities that is available (or is not available) to be used for strategic initiatives. For example, if Free Cash Flow is negative, we may need to access cash reserves or other sources of capital to invest in strategic initiatives. We also believe that the use of Free Cash Flow enables us to more effectively evaluate our liquidity period-over-period and relative to our competitors.

A reconciliation of Free Cash Flow to net cash provided by operating activities, the most directly comparable GAAP measure, is as follows:

	Nine Months Ended September 30,
	2020		2019
	(in thousands)
Net cash provided by operating activities	$	19,970	$	8,474
Less:
Purchases of property and equipment		(1,716)		(4,517)
Capitalized software development costs		(9,824)		(7,260)
Free Cash Flow	$	8,430	$	(3,303)
Net cash used in investing activities	$	(16,243)	$	(12,077)
Net cash provided by financing activities	$	101,709	$	1,974
Cash paid for interest	$	1,728	$	11,441

Free Cash Flow has limitations as an analytical tool, and you should not consider it in isolation, or as a substitute for analysis of our results as reported under GAAP. For example, Free Cash Flow does not represent the total increase or decrease in our cash balance for a given period. Because of these limitations, Free Cash Flow should not be considered as a replacement for cash flow from operations, as determined by GAAP, or as a measure of our profitability. We compensate for these limitations by relying primarily on our GAAP results and using non-GAAP measures only for supplemental purposes.

Non-GAAP Gross Profit

Non-GAAP Gross Profit is a supplemental measure of operating performance that is not made under GAAP and that does not represent, and should not be considered as, an alternative to gross profit, as determined by GAAP. We define Non-GAAP Gross Profit as gross profit, adjusted for stock-based compensation expense and certain amortization expense of acquired intangible assets and software developed for internal use.

We use Non-GAAP Gross Profit to understand and evaluate our core operating performance and trends, to prepare and approve our annual budget, and to develop short-term and long-term operating plans. We believe

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that Non-GAAP Gross Profit is a useful measure to us and to our investors because it provides consistency and comparability with our past financial performance and between fiscal periods, as the metric generally eliminates the effects of the variability of amortization of acquired intangibles and internal-use software and stock-based compensation expense from period to period, which may fluctuate for reasons unrelated to overall operating performance. We believe that the use of this measure enables us to more effectively evaluate our performance period-over-period and relative to our competitors.

A reconciliation of Non-GAAP Gross Profit to gross profit, the most directly comparable GAAP measure, is as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Gross profit	$	42,590	$	47,525	$	130,580	$	134,852
Amortization expense		5,177		4,159		14,723		11,981
Stock-based compensation expense		264		—		767		—
Non-GAAP Gross Profit	$	48,031	$	51,684	$	146,070	$	146,833

Non-GAAP Gross Profit has limitations as an analytical tool, and you should not consider it in isolation, or as a substitute for analysis of our results as reported under GAAP. Because of these limitations, Non-GAAP Gross Profit should not be considered as a replacement for gross profit, as determined by GAAP, or as a measure of our profitability. We compensate for these limitations by relying primarily on our GAAP results and using non-GAAP measures only for supplemental purposes.

Adjusted EBITDA

Adjusted EBITDA is a supplemental measure of operating performance that is not made under GAAP and that does not represent, and should not be considered as, an alternative to net income (loss), as determined by GAAP. We define Adjusted EBITDA as net income (loss), adjusted for interest expense, loss on extinguishment of debt, (benefit) provision for income taxes, depreciation and amortization, stock-based compensation expense, acquisition-related expense and other (income) expense.

We use Adjusted EBITDA to understand and evaluate our core operating performance and trends, to prepare and approve our annual budget, and to develop short-term and long-term operating plans. We believe that Adjusted EBITDA facilitates comparison of our operating performance on a consistent basis between periods, and when viewed in combination with our results prepared in accordance with GAAP, helps provide a broader picture of factors and trends affecting our results of operations.

A reconciliation of Adjusted EBITDA to net income (loss), the most directly comparable GAAP measure, is as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Net loss	$	(996)	$	(595)	$	(8,078)	$	(3,718)
Interest expense(1)		605		3,818		1,835		12,067
Loss on extinguishment of debt		—		3,150		—		3,150
Benefit for income taxes		(4,061)		(3,986)		(8,937)		(5,227)
Depreciation and amortization		9,400		8,219		27,428		24,315
Stock-based compensation expense		4,581		1,698		11,983		3,797
Acquisition-related expense(2)		20		522		1,119		2,799
Other (income) expense, net(3)		(1,271)		992		(716)		767
Adjusted EBITDA	$	8,278	$	13,818	$	24,634	$	37,950

(1) Includes amortization of debt issuance costs.

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(2) Acquisition-related expense for the three months ended September 30, 2019 included $0.5 million of contingent compensation and retention expense related to the acquisition of Elastic Beam. Acquisition-related expense for the nine months ended September 30, 2020 and 2019, respectively, included $0.5 million and $2.8 million of contingent consideration and retention expense related to the Elastic Beam acquisition. For more information related to our acquisition of Elastic Beam and the payment of contingent compensation, please refer to Note 5 of our condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q.

(3) See this “Management’s Discussion and Analysis of Financial Condition and Results of Operations” for the components of other (income) expense.

Adjusted EBITDA has limitations as an analytical tool, and you should not consider it in isolation, or as a substitute for analysis of our results as reported under GAAP. Because of these limitations, Adjusted EBITDA should not be considered as a replacement for net income (loss), as determined by GAAP, or as a measure of our profitability. We compensate for these limitations by relying primarily on our GAAP results and using non-GAAP measures only for supplemental purposes.

Components of Results of Operations

Revenue

We recognize revenue under ASC 606. Under ASC 606, we recognize revenue when our customer obtains control of goods or services in an amount that reflects the consideration that we expect to receive in exchange for those goods or services.

We derive revenue primarily from sales of subscriptions for our solutions to new and existing customers and, to a lesser extent, sales of professional services.

Subscription.   Subscription revenue includes subscription term-based license revenue for solutions deployed on-premise within the customer’s IT infrastructure or in a third-party cloud of their choice, subscription support and maintenance revenue from such deployments, and SaaS subscriptions, which give customers the right to access our cloud-hosted software solutions. We typically invoice subscription fees annually in advance, though certain contracts require invoicing for the entire subscription in advance. Subscription term-based license revenue is recognized upon transfer of control of the software, which occurs at delivery or when the license term commences, if later. All of our support and maintenance revenue and revenue from SaaS subscriptions is recognized ratably over the term of the applicable agreement.

For the three months ended September 30, 2020 and 2019, 58% and 67%, respectively, of our revenue was from subscription term-based licenses. For the nine months ended September 30, 2020 and 2019, 60% and 66%, respectively, of our revenue was from subscription term-based licenses. We expect that a majority of our revenue will be from subscription term-based licenses for the foreseeable future. Changes in period-over-period subscription revenue growth are primarily impacted by the following factors:

● the type of new and renewed subscriptions (i.e., term-based or SaaS); and

● the duration of new and renewed term-based subscriptions.

While the number of new and increased subscriptions during a period impacts our subscription revenue growth, the type and duration of those subscriptions has a significantly greater impact on the amount and timing of revenue recognized in a period. Subscription revenue from term-based licenses is recognized at the beginning of the subscription term, while subscription revenue from SaaS and support and maintenance is recognized ratably over the subscription term. As a result, our revenue may fluctuate due to the timing of term-based licensing transactions. In addition, keeping other factors constant, when the percentage of subscription term-based licenses to total subscriptions sold or renewed in a period increases relative to the prior period, revenue growth will increase. Conversely, when the percentage of subscription SaaS and support and

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maintenance to total subscriptions sold or renewed in a period increases, revenue growth will generally decrease. Additionally, a multi-year subscription term-based license will generally result in greater revenue recognition up-front relative to a one-year subscription term-based license. Therefore, keeping other factors constant, revenue growth will also trend higher in a period where the percentage of multi-year subscription term-based licenses to total subscription term-based licenses increases.

Professional Services and Other.   Professional services and other revenue consists primarily of fees from professional services provided to our customers and partners to configure and optimize the use of our solutions, as well as training services related to the configuration and operation of our solutions. Our professional services are generally priced on a time and materials basis, which is generally invoiced monthly and for which revenue is recognized as the services are performed. Revenue from our training services and sponsorship fees is recognized on the date the services are complete. Over time, we expect our professional services revenue to remain relatively stable as a percentage of total revenue.

Cost of Revenue

Subscription.   Subscription cost of revenue consists primarily of employee compensation costs for employees associated with supporting our subscription arrangements and certain third-party expenses. Employee compensation and related costs include cash compensation and benefits to employees, stock-based compensation, costs of third-party contractors and associated overhead costs. Third-party expenses consist of cloud infrastructure costs and other expenses directly associated with our customer support. We expect our subscription cost of revenue to increase in absolute dollars to the extent our subscription revenue increases.

Professional Services and Other.   Professional services and other cost of revenue consists primarily of employee compensation costs directly associated with delivery of professional services and training, including stock-based compensation, costs of third-party contractors, facility rental charges and other associated overhead costs. We expect our professional services and other cost of revenue to increase in absolute dollars relative to the growth of our business.

Amortization Expense.   Amortization expense consists of amortization of developed technology and internal-use software.

Long-Term Incentive Plan.   If the LTIP awards are considered probable of meeting vesting requirements in the three months ending December 31, 2020, it may result in incremental compensation expense between $1.2 million to $1.7 million being recognized in the three months ending December 31, 2020, and $0.7 million to $1.1 million being recognized ratably over the remaining estimated vesting period.

Operating Expenses

Our operating expenses consist of sales and marketing, research and development and general and administrative expenses as well as depreciation and amortization. Personnel costs are the most significant component of operating expenses and consist of salaries, benefits, bonuses, payroll taxes and stock-based compensation expense.

Sales and Marketing.  Sales and marketing expenses consist primarily of employee compensation costs, sales commissions, costs of general marketing and promotional activities, travel-related expenses and allocated overhead. Certain sales commissions earned by our sales force on subscription contracts are deferred and amortized over the period of benefit, which is generally four years. We expect to continue to invest in our sales force domestically and internationally, as well as in our channel relationships. We expect our sales and marketing expenses to increase on an absolute dollar basis and continue to be our largest operating expense category for the foreseeable future.

Research and Development.   Research and development expenses consist primarily of employee compensation costs, allocated overhead and software and maintenance expenses. We will continue to invest

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in innovation and offer our customers new solutions to enhance our existing platform and expect such investment to increase on an absolute dollar basis as our business grows.

General and Administrative.   General and administrative expenses consist primarily of employee compensation costs for corporate personnel, such as those in our executive, human resource, legal, facilities, accounting and finance, information security and information technology departments. In addition, general and administrative expenses include third-party professional fees, as well as all other supporting corporate expenses not allocated to other departments. General and administrative expense also includes acquisition-related expenses, which primarily consist of third-party expenses related to business acquisitions, such as professional services and legal fees.

We expect our general and administrative expenses to increase on an absolute dollar basis as our business grows. Also, we expect to incur additional general and administrative expenses as a result of continuing to operate as a public company, including costs to comply with the rules and regulations applicable to companies listed on a national securities exchange, costs related to compliance and reporting obligations pursuant to the rules and regulations of the SEC, and increased expenses for insurance, investor relations and professional services.

Depreciation and Amortization.   Depreciation and amortization expense consists primarily of depreciation of our fixed assets and amortization of finite-lived acquired intangible assets such as customer relationships, trade names and non-compete agreements.

Long-Term Incentive Plan and Stock Option Awards.   If the stock option awards subject to performance and market conditions are considered probable of meeting vesting requirements in the three months ending December 31, 2020, it may result in incremental stock-based compensation expense of approximately $6.0 million being recognized in the three months ending December 31, 2020, and approximately $1.8 million being recognized ratably over the remaining estimated vesting period. Additionally, if the LTIP awards are considered probable of meeting vesting requirements in the three months ending December 31, 2020, it may result in incremental compensation expense between $16.3 million to $17.3 million being recognized in the three months ending December 31, 2020, and $8.3 million to $9.3 million being recognized ratably over the remaining estimated vesting period.

Other Income (Expense)

Interest Expense.  Interest expense consists primarily of interest payments on our outstanding borrowings under our credit facilities as well as the amortization of associated deferred financing costs. See “— Liquidity and Capital Resources — Senior Secured Credit Facilities.”

Other Income (Expense), Net.   Other income (expense), net primarily consists of gains and losses from transactions denominated in a currency other than the functional currency, interest income and other income (expense). As we have expanded our international operations, our exposure to fluctuations in foreign currencies has increased, and we expect this to continue.

Benefit (Provision) for Income Taxes

Benefit (Provision) for income taxes consists primarily of income taxes related to U.S. federal and state income taxes and income taxes in foreign jurisdictions in which we conduct business.

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Results of Operations

The following table sets forth our condensed consolidated statements of operations data for the periods indicated:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Revenue:
Subscription	$	55,113	$	57,495	$	166,199	$	161,387
Professional services and other		4,828		4,270		14,135		13,276
Total revenue		59,941		61,765		180,334		174,663
Cost of revenue:
Subscription (exclusive of amortization shown below)		8,091		5,995		22,709		16,828
Professional services and other (exclusive of amortization shown below)		4,083		4,086		12,322		11,002
Amortization expense		5,177		4,159		14,723		11,981
Total cost of revenue		17,351		14,240		49,754		39,811
Gross profit		42,590		47,525		130,580		134,852
Operating expenses:
Sales and marketing(1)		21,164		17,819		64,105		55,153
Research and development(1)		12,224		11,283		35,849		33,594
General and administrative(1)		10,702		10,984		33,817		26,732
Depreciation and amortization		4,223		4,060		12,705		12,334
Total operating expenses		48,313		44,146		146,476		127,813
Income (loss) from operations		(5,723)		3,379		(15,896)		7,039
Other income (expense):
Interest expense		(605)		(3,818)		(1,835)		(12,067)
Loss on extinguishment of debt		—		(3,150)		—		(3,150)
Other income (expense), net		1,271		(992)		716		(767)
Total other income (expense)		666		(7,960)		(1,119)		(15,984)
Loss before income taxes		(5,057)		(4,581)		(17,015)		(8,945)
Benefit for income taxes		4,061		3,986		8,937		5,227
Net loss	$	(996)	$	(595)	$	(8,078)	$	(3,718)

(1) Includes stock-based compensation as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Subscription cost of revenue	$	166	$	—	$	486	$	—
Professional services and other cost of revenue		98		—		281		—
Sales and marketing		1,169		283		3,209		693
Research and development		1,602		225		3,788		658
General and administrative		1,546		1,190		4,219		2,446
Total	$	4,581	$	1,698	$	11,983	$	3,797

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The following table sets forth our condensed consolidated statements of operations data expressed as a percentage of total revenue for the periods indicated:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Revenue:
Subscription	92	%	93	%	92	%	92	%
Professional services and other	8		7		8		8
Total revenue	100		100		100		100
Cost of revenue:
Subscription (exclusive of amortization shown below)	13		9		13		10
Professional services and other (exclusive of amortization shown below)	7		7		7		6
Amortization expense	9		7		8		7
Total cost of revenue	29		23		28		23
Gross profit	71		77		72		77
Operating expenses:
Sales and marketing	36		29		35		32
Research and development	20		18		20		19
General and administrative	18		18		19		15
Depreciation and amortization	7		7		7		7
Total operating expenses	81		72		81		73
Income (loss) from operations	(10)		5		(9)		4
Other income (expense):
Interest expense	—		(6)		—		(7)
Loss on extinguishment of debt	—		(5)		—		(2)
Other income (expense), net	2		(1)		—		—
Total other income (expense)	2		(12)		—		(9)
Loss before income taxes	(8)		(7)		(9)		(5)
Benefit for income taxes	6		6		5		3
Net loss	(2)	%	(1)	%	(4)	%	(2)	%

Comparison of the Three and Nine Months Ended September 30, 2020 and 2019

Revenue

	Three Months Ended								Nine Months Ended
	September 30,				Change				September 30,				Change
	2020		2019		$		%		2020		2019		$		%
	(dollars in thousands)
Revenue:
Subscription	$	55,113	$	57,495	$	(2,382)	(4)	%	$	166,199	$	161,387	$	4,812	3	%
Professional services and other		4,828		4,270		558	13			14,135		13,276		859	6
Total revenue	$	59,941	$	61,765	$	(1,824)	(3)	%	$	180,334	$	174,663	$	5,671	3	%

Total revenue decreased by $1.8 million, or 3%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. The decrease was attributable to a decrease in subscription revenue of $2.4 million, discussed further below. This was offset by an increase in professional services and other revenue of $0.6 million due to an increase in the provisioning of implementation and consulting services.

Total revenue increased by $5.7 million, or 3%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. 85% of the increase in total revenue was due to an increase in subscription revenue of $4.8 million, discussed further below. The remaining $0.9 million of the increase was due to an increase in professional services and other revenue as a result of an increase in the provisioning of

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implementation and consulting services, partially offset by a decrease in event sponsorship revenue of $3.0 million from hosting our Identiverse conference virtually due to COVID-19.

The table below sets forth the components of subscription revenue for the three and nine months ended September 30, 2020 and 2019.

	Three Months Ended								Nine Months Ended
	September 30,				Change				September 30,				Change
	2020		2019		$		%		2020		2019		$		%
	(dollars in thousands)
Subscription:
Multi-year subscription term-based licenses	$	22,974	$	28,497	$	(5,523)			$	68,103	$	80,922	$	(12,819)
1-year subscription term-based licenses		11,944		12,649		(705)				40,276		33,731		6,545
Subscription term-based licenses		34,918		41,146		(6,228)				108,379		114,653		(6,274)
Subscription SaaS and maintenance and support		20,195		16,349		3,846				57,820		46,734		11,086
Total subscription revenue	$	55,113	$	57,495	$	(2,382)	(4)	%	$	166,199	$	161,387	$	4,812	3	%

Subscription revenue decreased by 4%, or $2.4 million, in the three months ended September 30, 2020 compared to the three months ended September 30, 2019. This decrease was primarily a result of customers electing to phase-in their purchases of our solutions, resulting in smaller deal sizes in light of the sustained economic environment and associated uncertainty surrounding COVID-19. However, in the nine months ended September 30, 2020, subscription revenue increased by 3%, or $4.8 million, from the nine months ended September 30, 2019 as a result of a greater amount of subscriptions entered into or renewed in the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. Remaining changes in subscription revenue were due to the following:

● Change in subscription type.  Subscription term-based license revenue as a percentage of subscription revenue decreased from 72% in the three months ended September 30, 2019 to 63% in the three months ended September 30, 2020, and from 71% in the nine months ended September 30, 2019 to 65% in the nine months ended September 30, 2020. Subscription SaaS and support and maintenance as a percentage of total subscription revenue increased from 28% in the three months ended September 30, 2019 to 37% in the three months ended September 30, 2020, and from 29% in the nine months ended September 30, 2019 to 35% in the nine months ended September 30, 2020. The increase in subscription SaaS and support and maintenance revenue as a percentage of total subscription revenue was primarily driven by the increased adoption of our cloud-based solutions. This resulted in greater deferral of revenue from subscriptions entered into or renewed during the three and nine months ended September 30, 2020 compared to the three and nine months ended September 30, 2019. We expect subscription SaaS and support and maintenance to continue to gradually increase as a percentage of total subscription revenue in future periods as adoption of our cloud-based solutions increases, resulting in greater deferral of revenue in the period in which the subscription is contracted.

● Change in term-based subscription duration.  Multi-year subscription term-based license revenue as a percentage of total subscription term-based license revenue decreased from 69% in the three months ended September 30, 2019 to 66% in the three months ended September 30, 2020, and increased from 60% in the three months ended June 30, 2020. Multi-year subscription term-based license revenue as a percentage of total subscription term-based license revenue decreased from 71% in the nine months ended September 30, 2019 to 63% in the nine months ended September 30, 2020, and increased from 61% in the six months ended June 30, 2020. This resulted in less upfront revenue recognition from subscriptions entered into or renewed during the three and nine months ended September 30, 2020 compared to the three and nine months ended September 30, 2019, but greater upfront recognition when compared to the three and six months ended June 30, 2020.

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Cost of Revenue

	Three Months Ended								Nine Months Ended
	September 30,				Change				September 30,				Change
	2020		2019		$		%		2020		2019		$		%
	(dollars in thousands)
Cost of revenue:
Subscription (exclusive of amortization shown below)	$	8,091	$	5,995	$	2,096	35	%	$	22,709	$	16,828	$	5,881	35	%
Professional services and other (exclusive of amortization shown below)		4,083		4,086		(3)	—			12,322		11,002		1,320	12
Amortization expense		5,177		4,159		1,018	24			14,723		11,981		2,742	23
Total cost of revenue	$	17,351	$	14,240	$	3,111	22	%	$	49,754	$	39,811	$	9,943	25	%

Subscription cost of revenue increased by $2.1 million, or 35%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. $1.6 million of the increase was compensation related and primarily attributable to an increase in headcount to support the growth of our subscription SaaS offerings and ongoing maintenance for our expanding customer base. $0.6 million of the increase was attributable to an increase in cloud-based hosting costs largely associated with the increased adoption of our SaaS solutions. This was partially offset by decreases in travel costs as well as partner and consulting costs.

Subscription cost of revenue increased by $5.9 million, or 35%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. $3.8 million of the increase was compensation related and primarily attributable to an increase in headcount to support the growth of our subscription SaaS offerings and ongoing maintenance for our expanding customer base. $2.1 million of the increase was attributable to an increase in cloud-based hosting costs largely associated with the increased adoption of our SaaS solutions. We expect this trend in increased cloud-based hosting costs to continue as our customers increase adoption of our cloud-based solutions.

Professional services and other cost of revenue remained substantially the same for the three months ended September 30, 2020 compared to the three months ended September 30, 2019.

Professional services and other cost of revenue increased by $1.3 million, or 12%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. The increase related to a $0.7 million increase in consulting costs, partially to aid in the development of our certification programs. The remaining increase was due to compensation-related costs primarily attributable to an increase in headcount to support the growth of our business.

Amortization expense increased by $1.0 million, or 24%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. Amortization expense increased by $2.7 million, or 23%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. The increase was attributable primarily to an increase in the amortization of our capitalized software as well as an increase in the amortization of developed technology resulting from our acquisition of ShoCard in March 2020, as further described in Note 5 of our condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q.

Operating Expenses

	Three Months Ended								Nine Months Ended
	September 30,				Change				September 30,				Change
	2020		2019		$		%		2020		2019		$		%
	(dollars in thousands)
Sales and marketing	$	21,164	$	17,819	$	3,345	19	%	$	64,105	$	55,153	$	8,952	16	%
Research and development		12,224		11,283		941	8			35,849		33,594		2,255	7
General and administrative		10,702		10,984		(282)	(3)			33,817		26,732		7,085	27
Depreciation and amortization		4,223		4,060		163	4			12,705		12,334		371	3
Total operating expenses	$	48,313	$	44,146	$	4,167	9	%	$	146,476	$	127,813	$	18,663	15	%

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Sales and Marketing.     Sales and marketing expenses increased by $3.3 million, or 19%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. Compensation-related expenses increased $2.7 million primarily as a result of an increase in headcount related to the expansion of our sales force and our marketing department as well as an increase in stock-based compensation expense due to an increase in the issuance of RSUs granted in 2020 compared to 2019. Additionally, promotional expenses increased by $1.2 million due to additional spend around branding and awareness campaigns. These increases were offset by a decrease in travel costs of $1.0 million due a reduction in travel in 2020 because of COVID-19. The remaining increase in sales and marketing expenses was the result of increased partner and consulting costs.

Sales and marketing expenses increased by $9.0 million, or 16%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. $9.3 million of the increase was the result of increased commissions related to the increase in revenue, the increase in our sales force and continued investment in our channel relationships as well as an increase in stock-based compensation expense resulting from an increase in the issuance of RSUs granted in 2020 compared to 2019. Additionally, partner and consulting costs increased by $1.5 million and promotional expenses increased by $0.2 million due to additional spend around branding and awareness campaigns. These increases were offset by a decrease in travel costs of $2.4 million due to a reduction in travel in 2020 because of COVID-19. Substantially all of the remaining increase in sales and marketing expenses was the result of allocated overhead.

Research and Development.    Research and development expenses increased by $0.9 million, or 8%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. Compensation-related expenses increased $2.4 million, primarily as a result of an increase in headcount to enhance and expand our solutions as well as an increase in stock-based compensation expense due to an increase in the issuance of RSUs granted in 2020 compared to 2019. The increase in compensation-related expenses was partially offset by a decrease of $0.5 million attributable to contingent compensation and retention expense related to our acquisition of Elastic Beam that was paid in full by April 2020 (as further discussed in Note 5 of our condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q). The increase in research and development expenses was also offset by decreased travel costs and allocated overhead.

Research and development expenses increased by $2.3 million, or 7%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. $6.5 million of the increase was compensation-related and primarily the result of an increase in headcount to enhance and expand our solutions. Compensation-related expenses also increased due to an increase in stock-based compensation expense resulting from an increase in the issuance of equity awards granted in 2020 compared 2019, including the liability-classified awards that were issued in conjunction with the ShoCard acquisition as further described in Notes 5 and 10 of our condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q. The increase in compensation-related expenses was partially offset by a decrease of $2.3 million attributable to contingent compensation and retention expense related to our acquisition of Elastic Beam that was paid in full by April 2020. The increase in research and development expenses was also offset by decreased travel costs and allocated overhead.

General and Administrative.     General and administrative expenses decreased by $0.3 million, or 3%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. Compensation-related expenses decreased by $0.8 million primarily as a result of a decrease in bonuses accrued in the three months ended September 30, 2020, partially offset by an increase in stock-based compensation expense due to an increase in the issuance of RSUs granted in 2020 compared to 2019. An additional $0.4 million of the decrease was related to a decrease in travel costs in 2020 due to COVID-19 and the remaining decrease was due to a decrease in allocated overhead. These were offset by an increase of $1.5 million in administrative expenses related to operating as a public company.

General and administrative expenses increased by $7.1 million, or 27%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. $7.3 million of the increase was attributable to an increase in administrative expenses related to operating as a public company. $0.3 million of the increase was compensation-related and primarily the result of an increase in stock-based compensation expense due

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to an increase in the issuance of RSUs granted in 2020 compared to 2019. Additionally, general and administrative expenses increased due to an increase of $0.6 million in acquisition-related expenses from our acquisition of ShoCard that was consummated in March 2020 (as further discussed in Note 5 of our condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q). These increases were partially offset by a decrease in travel costs of $0.7 million related to a reduction in travel because of COVID-19 and a $0.4 million decrease in partner and consulting costs.

Depreciation and Amortization.     Depreciation and amortization expense slightly increased during the three and nine months ended September 30, 2020 compared to the three and nine months ended September 30, 2019 as the Company expanded its office sites in early 2020 to accommodate its growing headcount, which increased the depreciation of the associated leasehold improvements and furniture and fixtures.

Other Income (Expense)

	Three Months Ended								Nine Months Ended
	September 30,				Change				September 30,				Change
	2020		2019		$		%		2020		2019		$		%
	(dollars in thousands)
Interest expense	$	(605)	$	(3,818)	$	3,213	(84)	%	$	(1,835)	$	(12,067)	$	10,232	(85)	%
Loss on extinguishment of debt		—		(3,150)		3,150	(100)			—		(3,150)		3,150	(100)
Other income (expense), net		1,271		(992)		2,263	(228)			716		(767)		1,483	(193)
Total other income (expense)	$	666	$	(7,960)	$	8,626	(108)	%	$	(1,119)	$	(15,984)	$	14,865	(93)	%

Interest Expense.     Interest expense decreased by $3.2 million, or 84%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. The decrease was attributable primarily to the refinancing of our debt in December 2019 as described in Note 7 of our condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q. The refinancing also attributed to the period-over-period decrease in the weighted average interest rate, from 6.0% for the three months ended September 30, 2019 to 1.4% for the three months ended September 30, 2020.

Interest expense decreased by $10.2 million, or 85%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. The decrease was attributable primarily to the refinancing of our debt in December 2019, which attributed to the period-over-period decrease in the weighted average interest rate, from 6.2% for the nine months ended September 30, 2019 to 1.9% for the nine months ended September 30, 2020.

Loss on Extinguishment of Debt.     During the three and nine months ended September 30, 2019, we recorded a loss on extinguishment of debt of $3.2 million related to the write off of a portion of our deferred debt issuance costs in conjunction with the repayment of $170.3 million of outstanding principal on our 2018 Term Loan. There was no similar loss during the three or nine months ended September 30, 2020.

Other Income (Expense), Net.     Other income (expense), net increased by $2.3 million, or 228%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019. The increase was attributable primarily to a change in the amount of foreign currency gains and losses, from a loss of $1.3 million in the three months ended September 30, 2019 to a gain of $1.2 million in the three months ended September 30, 2020, partially offset by a decrease in interest income recognized in the three months ended September 30, 2020 compared to the three months ended September 30, 2019.

Other income (expense), net increased by $1.5 million, or 193%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019. The increase was attributable primarily to a change in the amount of foreign currency gains and losses, from a loss of $1.8 million in the nine months ended September 30, 2019 compared to a gain of $0.5 million in the nine months ended September 30, 2020. This was partially offset by a decrease in interest income recognized in the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019.

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Benefit for Income Taxes

	Three Months Ended								Nine Months Ended
	September 30,				Change				September 30,				Change
	2020		2019		$		%		2020		2019		$		%
	(dollars in thousands)
Benefit for income taxes	$	4,061	$	3,986	$	75	2	%	$	8,937	$	5,227	$	3,710	71	%

Our benefit for income taxes was $4.1 million and $4.0 million for the three months ended September 30, 2020 and 2019, respectively. For the nine months ended September 30, 2020 and 2019, our benefit for income taxes was $8.9 million and $5.2 million, respectively. Variations in our tax benefit period-over-period related to changes in our state benefit, an increase in stock-based compensation in 2020 as compared to 2019, an increase in R&D credits and the net benefit from an IPO deduction study performed in 2020. Additionally, our calculation of income tax expense is dependent on our full-year forecasts and thus, the impact of COVID-19 may create variability to these forecasts, which could materially impact our benefit for income taxes.

Liquidity and Capital Resources

General

As of September 30, 2020, our principal sources of liquidity were cash and cash equivalents totaling $173.2 million, which were held for working capital purposes. As of September 30, 2020, our cash equivalents were comprised of money market funds. During the nine months ended September 30, 2020 and 2019, our positive cash flows from operations have enabled us to make continued investments in supporting the growth of our business. We expect that our operating cash flows, in addition to our cash and cash equivalents, will enable us to continue to make such investments in the future.

We have financed our operations primarily through cash received from operations and proceeds from our debt and equity financings. On March 30, 2020, we drew down on the remaining $97.8 million available for borrowing under our 2019 Revolving Credit Facility (described further below). Given the uncertainty in the global economy as result of the COVID-19 pandemic and out of an abundance of caution, we elected to draw down the remaining available balance to further strengthen our cash position and maintain flexibility. If needed, the proceeds will be available for working capital and general corporate purposes, subject to compliance with the 2019 Credit Agreement. We believe our existing cash and cash equivalents, our 2019 Revolving Credit Facility and cash provided by sales of our solutions and services will be sufficient to meet our working capital and capital expenditure needs for at least the next 12 months. We also believe that these financial resources will allow us to manage the impact of COVID-19 on our business operations for the foreseeable future, including mitigating potential reductions in revenue and delays in payments from our customers and partners. Our future capital requirements will depend on several factors, including but not limited to our obligation to repay any amounts outstanding under our 2019 Credit Facilities, our subscription growth rate, subscription renewal activity, billing frequency, the timing and extent of spending to support development efforts, the expansion of sales and marketing activities, the introduction of new and enhanced solutions and the continuing market adoption of our platform. In the future, we may enter into arrangements to acquire or invest in complementary businesses, services and technologies, including intellectual property rights.

We may be required to seek additional equity or debt financing. In the event that additional financing is required from outside sources, we may not be able to raise it on terms acceptable to us or at all. If we are unable to raise additional capital or generate cash flows necessary to expand our operations and invest in new technologies, this could reduce our ability to compete successfully and harm our results of operations.

A majority of our customers pay in advance for annual subscriptions, a portion of which is recorded as deferred revenue. Deferred revenue consists of the unearned portion of billed fees for our subscriptions, which is later recognized as revenue in accordance with our revenue recognition policy. As of September 30, 2020, we had deferred revenue of $38.0 million, of which $35.6 million was recorded as a current liability and is expected to be recorded as revenue in the next 12 months, provided all other revenue recognition criteria have been met.

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Senior Secured Credit Facilities

On December 12, 2019, in connection with the refinancing of our 2018 Credit Facilities, we entered into the 2019 Credit Agreement providing for the 2019 Revolving Credit Facility with an initial $150.0 million in commitments for revolving loans, which amount may be increased or decreased under specific circumstances, with a $15.0 million letter of credit sublimit and a $50.0 million alternative currency sublimit. In addition, the 2019 Credit Agreement provides for the ability of Ping Identity Corporation to request incremental term loan facilities, in a minimum amount of $10 million for each facility, if, among other things, the Senior Secured Net Leverage Ratio (as defined in the 2019 Credit Agreement), calculated giving pro forma effect to the requested term loan facility, is no greater than 3.50 to 1.00.

The interest rates applicable to revolving borrowings under the 2019 Credit Agreement are, at the borrower’s option, either (i) a base rate, which is equal to the greater of (a) the Prime Rate, (b) the Federal Funds Effective Rate plus 0.5% and (c) the Adjusted LIBO Rate for a one month Interest Period (each term as defined in the 2019 Credit Agreement) plus 1%, or (ii) the Adjusted LIBO Rate equal to the LIBO Rate for the Interest Period multiplied by the Statutory Reserve Rate (each term as defined in the 2019 Credit Agreement), plus in the case of each of clauses (i) and (ii), the Applicable Rate. The Applicable Rate (i) for base rate loans ranges from 0.25% to 1.0% per annum and (i) for LIBO Rate loans ranges from 1.25% to 2.0% per annum, in each case, based on the Senior Secured Net Leverage Ratio (as defined in the 2019 Credit Agreement). The Adjusted LIBO Rate cannot be less than zero. Base rate borrowings may only be made in dollars. The 2019 Credit Agreement also includes a fallback provision, which, subject to certain terms and conditions, provides for a replacement of the LIBO Rate with (x) one or more SOFR-based rates or (y) any other alternative benchmark rates giving consideration to any evolving or then existing conventions for similar U.S. dollar denominated syndicated credit facilities. The borrower will pay a commitment fee during the term of the 2019 Credit Agreement ranging from 0.20% to 0.35% of the available revolving commitments per annum based on the Senior Secured Net Leverage Ratio (as defined in the 2019 Credit Agreement).

Any borrowing under the 2019 Credit Agreement may be repaid, in whole or in part, at any time and from time to time without premium or penalty other than customary breakage costs, and any amounts repaid may be reborrowed. No mandatory prepayments will be required other than when borrowings or letter of credit usage exceed the aggregate commitment of all lenders.

Cash Flows

The following table presents a summary of our condensed consolidated cash flows from operating, investing and financing activities for the periods indicated:

	Nine Months Ended September 30,
	2020		2019
	(in thousands)
Net cash provided by operating activities	$	19,970	$	8,474
Net cash used in investing activities		(16,243)		(12,077)
Net cash provided by financing activities		101,709		1,974
Effect of exchange rate changes on cash and cash equivalents and restricted cash		132		168
Net increase (decrease) in cash and cash equivalents and restricted cash	$	105,568	$	(1,461)
Cash and cash equivalents and restricted cash at beginning of period		68,386		84,143
Cash and cash equivalents and restricted cash at end of period	$	173,954	$	82,682

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Operating Activities

Our largest source of operating cash is cash collections from our customers for subscriptions and professional services. Our primary uses of cash from operating activities are for employee-related expenditures, marketing expenses and third-party hosting costs.

For the nine months ended September 30, 2020, net cash provided by operating activities was $20.0 million, reflecting our net loss of $8.1 million, adjusted for non-cash charges of $33.5 million and net cash outflows of $5.4 million provided by changes in our operating assets and liabilities. Non-cash charges primarily consisted of stock-based compensation, amortization of deferred commissions, depreciation and amortization of property and equipment and intangible assets and deferred income taxes. The primary drivers of the changes in operating assets and liabilities related to an $18.0 million decrease in accounts receivable due to the timing of collection of payment from our customers, a $2.7 million increase in accrued expenses and other due to the timing of cash disbursements and a $2.0 million decrease in contract assets. These were partially offset by a $9.5 million decrease in deferred revenue driven by the timing of revenue recognition, a $9.1 million decrease in accrued compensation related to the timing of cash disbursements to our employees, a $5.8 million increase in deferred commissions and a $2.9 million increase in prepaid expenses and other current assets.

During the nine months ended September 30, 2019, net cash provided by operating activities was $8.5 million due to our net loss of $3.7 million that was adjusted for non-cash charges of $29.4 million and net cash outflows of $17.2 million provided by changes in our operating assets and liabilities. Non-cash charges primarily consisted of stock-based compensation, amortization of deferred commissions, depreciation and amortization of property and equipment and intangible assets, loss on extinguishment of debt and deferred income taxes. The primary drivers of the changes in operating assets and liabilities related to a $15.9 million increase in contract assets and a $3.2 million decrease in deferred revenue due to the timing of revenue recognition, and a $5.3 million increase in deferred commissions, a $7.6 million decrease in accrued compensation and a $4.5 million increase in prepaid expenses and other current assets due to the timing of cash disbursements, partially offset by a $16.0 million decrease in accounts receivable due to the timing of receipt of payment from our customers and a $2.3 million increase in accrued expenses and other.

Investing Activities

Net cash used in investing activities was $16.2 million and $12.1 million during the nine months ended September 30, 2020 and 2019, respectively, representing an increase of $4.2 million. The net increase is primarily attributable to the acquisition of ShoCard in March 2020 for $4.7 million as well as an increase in the capitalization of internal-use software costs of $2.6 million, offset by a decrease in purchases of property and equipment of $2.8 million.

Financing Activities

Net cash provided by financing activities was $101.7 million during the nine months ended September 30, 2020 whereas net cash provided by financing activities was $2.0 million during the nine months ended September 30, 2019, representing an increase of $99.7 million. The net increase primarily relates to the draw down on our 2019 Revolving Credit Facility of $97.8 million that occurred in March 2020 and receipt of proceeds from stock option exercises of $9.0 million during the nine months ended September 30, 2020, which was partially offset by the payment for tax withholding on equity awards of $4.4 million.

Contractual Obligations and Commitments

Our principal commitments consist of obligations under operating leases for office space and repayments of long-term debt. In “Management’s Discussion and Analysis of Financial Conditions and Results of Operations” included in our Annual Report on Form 10-K for the year ended December 31, 2019, we disclosed our total contractual obligations as of December 31, 2019.

As of December 31, 2019, we had $52.2 million outstanding under our 2019 Revolving Credit Facility. On March 30, 2020, we drew down on the remaining $97.8 million available for borrowing under our 2019 Revolving Credit

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Facility. Given the uncertainty in the global economy as result of the COVID-19 pandemic and out of an abundance of caution, we elected to draw down the remaining available balance to further strengthen our cash position and maintain flexibility. If needed, the proceeds will be available for working capital and general corporate purposes, subject to compliance with the 2019 Credit Agreement.

Additionally, effective January 1, 2020, we adopted the new leasing standard, ASC 842, under which operating leases are recorded as liabilities on our condensed consolidated balance sheet with a corresponding right-of-use asset. See “Note 12—Operating Leases” to our condensed consolidated financial statements appearing in Part I, Item 1 of this Quarterly Report on Form 10-Q for the maturities of remaining lease payments included in the measurement of our operating leases.

Outside of the above and routine transactions made in the ordinary course of business, there have been no material changes to the contractual obligations as disclosed in our Annual Report on Form 10-K for the year ended December 31, 2019.

Indemnification Agreements

In the ordinary course of business, we enter into agreements of varying scope and terms pursuant to which we agree to indemnify customers, vendors, lessors, business partners and other parties with respect to certain matters, including, but not limited to, losses arising out of the breach of such agreements, services to be provided by us or from intellectual property infringement claims made by third parties. In addition, we previously entered into indemnification agreements with our directors and certain officers and employees that require us, among other things, to indemnify them against certain liabilities that may arise by reason of their status or service as directors, officers or employees. No demands have been made upon us to provide indemnification under such agreements and there are no claims that we are aware of that could have a material effect on our condensed consolidated balance sheets, condensed consolidated statements of operations and comprehensive loss, or condensed consolidated statements of cash flows.

Off-Balance Sheet Arrangements

As of September 30, 2020, we did not have any relationships with unconsolidated organizations or financial partnerships, such as structure finance or special purpose entities, which would have been established for the purpose of facilitating off-balance sheet arrangements or for other contractually narrow or limited purposes.

JOBS Act Accounting Election

We qualify as an emerging growth company pursuant to the provisions of the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”). The JOBS Act permits an emerging growth company like us to take advantage of an extended transition period to comply with new or revised accounting standards applicable to public companies. We have elected to use the extended transition period until we are no longer an emerging growth company or until we choose to affirmatively and irrevocably opt out of the extended transition period. As a result, our financial statements may not be comparable to companies that comply with new or revised accounting pronouncements applicable to public companies.

On June 30, 2020, the last day of our second fiscal quarter in 2020, the market value of our common stock held by non-affiliates exceeded $700 million. Accordingly, we will be deemed a large accelerated filer as of December 31, 2020 and can no longer take advantage of the extended timeline to comply with new or revised accounting standards applicable to public companies beginning with our Annual Report on Form 10-K for the year ended December 31, 2020.

Critical Accounting Policies

The discussion and analysis of our financial condition and results of operations are based upon our condensed consolidated financial statements, which have been prepared in accordance with GAAP. The preparation of these financial statements requires management to make estimates and judgments that affect the reported amounts of assets and liabilities, revenue and expenses and related disclosures of contingent assets and

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liabilities at the date of our financial statements. We evaluate our estimates and assumptions on an ongoing basis. The estimates and assumptions used by management are based on historical experience and other factors, which are believed to be reasonable under the circumstances. Actual results may differ from these estimates under different assumptions or conditions, impacting our reported results of operations and financial condition.

Except for accounting policies related to our adoption of ASC 842, there have been no material changes to our critical accounting policies and estimates as compared to the critical accounting policies and estimates described in our Annual Report on Form 10-K for the year ended December 31, 2019. For more information, please refer to “Note 2—Summary of Significant Accounting Policies” to our condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q.

Recent Accounting Pronouncements

For a description of our recently adopted accounting pronouncements and recently issued accounting standards not yet adopted, see “Note 2—Summary of Significant Accounting Policies—Recent Accounting Pronouncements” to our condensed consolidated financial statements included in Part I, Item 1 of this Quarterly Report on Form 10-Q.

Item 3. Quantitative and Qualitative Disclosures about Market Risk

Market risk represents the risk of loss that may impact our financial position due to adverse changes in financial market prices and rates. As we have operations in the United States and internationally, our market risk exposure is primarily a result of exposure due to potential changes in inflation or interest rates. We do not hold financial instruments for trading purposes.

Foreign Currency Exchange Risk

Our revenues and expenses are primarily denominated in U.S. dollars. For the three months ended September 30, 2020 and 2019, we recorded a gain of $1.2 million and a loss of $1.3 million on foreign exchange transactions, respectively. For the nine months ended September 30, 2020 and 2019, we recorded a gain of $0.5 million and a loss of $1.8 million on foreign exchange transactions, respectively. To date, we have not entered into any hedging arrangements with respect to foreign currency risk or other derivative financial instruments, but we may do so in the future if our exposure to foreign currency should become more significant. For business conducted outside of the United States, we may have both revenue and costs incurred in the local currency of the subsidiary, creating a partial natural hedge. Changes to exchange rates therefore have not had a significant impact on the business to date. However, we will continue to reassess our foreign exchange exposure as we continue to grow our business globally. During the three and nine months ended September 30, 2020 and 2019, a hypothetical 10% change in foreign currency exchange rates applicable to our business would not have had a material impact on our condensed consolidated financial statements.

Interest Rate Risk

Our primary market risk exposure is changing LIBO-based interest rates. Interest rate risk is highly sensitive due to many factors, including U.S. monetary and tax policies, U.S. and international economic factors and other factors beyond our control. The interest rates applicable to revolving borrowings under the 2019 Credit Agreement are, at the borrower’s option, either (i) a base rate, which is equal to the greater of (a) the Prime Rate, (b) the Federal Funds Effective Rate plus 0.5% and (c) the Adjusted LIBO Rate for a one month Interest Period (each term as defined in the 2019 Credit Agreement) plus 1%, or (ii) the Adjusted LIBO Rate equal to the LIBO Rate for the Interest Period multiplied by the Statutory Reserve Rate (each term as defined in the 2019 Credit Agreement), plus in the case of each of clauses (i) and (ii), the Applicable Rate. The Applicable Rate (i) for base rate loans ranges from 0.25% to 1.0% per annum and (i) for LIBO Rate loans ranges from 1.25% to 2.0% per annum, in each case, based on the Senior Secured Net Leverage Ratio (as defined in the 2019 Credit Agreement). The Adjusted LIBO Rate cannot be less than zero. Base rate borrowings may only be made in dollars. The 2019 Credit Agreement also includes a fallback provision, which, subject to certain terms and conditions, provides for a replacement of the LIBO Rate with (x) one or more SOFR-based rates or (y) any

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other alternative benchmark rate giving consideration to any evolving or then existing conventions for similar U.S. dollar denominated syndicated credit facilities.

At September 30, 2020, we had total outstanding debt of $150.0 million under our 2019 Revolving Credit Facility. Based on the amounts outstanding, a 100-basis point increase or decrease in market interest rates over a twelve-month period would result in a change to interest expense of $1.5 million.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

We maintain “disclosure controls and procedures,” as defined in Rule 13a–15(e) and Rule 15d–15(e) under the Exchange Act that are designed to provide reasonable assurance that information required to be disclosed by the Company in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to provide reasonable assurance that information required to be disclosed by the Company in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including our principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure. Based on such evaluation, our principal executive officer and principal financial officer have concluded that as of September 30, 2020, our disclosure controls and procedures were effective at the reasonable assurance level.

Changes in Internal Control

There have been no changes in internal control over financial reporting during the quarter ended September 30, 2020 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations on Effectiveness of Controls

Our management, including our principal executive officer and principal financial officer, does not expect that our disclosure controls and procedures or our internal control over financial reporting will prevent or detect all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Over time, controls may become inadequate because of changes in conditions, or the degree of compliance with the policies or procedures may deteriorate. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

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PART II. OTHER INFORMATION

Item 1. Legal Proceedings

From time to time, we are involved in various claims and legal actions that arise in the ordinary course of business. Although the results of litigation and claims cannot be predicted with certainty, we do not believe that the ultimate resolution of these actions will have a material adverse effect on our financial position, results of operations, liquidity and capital resources.

Future litigation may be necessary to defend ourselves and our partners by determining the scope, enforceability and validity of third-party proprietary rights or to establish our proprietary rights. The results of any current or future litigation cannot be predicted with certainty, and regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources and other factors.

Item 1A. Risk Factors

Except for the risk factors set forth below that are new or contain changes to the similarly titled risk factors included in our Annual Report on Form 10-K for the year ended December 31, 2019, there have been no material changes to the risk factors disclosed under the heading “Risk Factors” in Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2019.

Risks Relating to Our Business

The novel COVID-19 pandemic could materially adversely affect our business, operating results, financial condition and prospects.

The severity, magnitude and duration of the current COVID-19 pandemic is uncertain and rapidly changing. The COVID-19 pandemic has resulted in authorities implementing numerous measures to try to contain the virus, such as travel bans and restrictions, quarantines, shelter in place orders and shutdowns. These measures have impacted and may further impact all or portions of our facilities, workforce and operations, the behavior of our customers and consumers and the operations of our respective vendors and suppliers. Concern over the impact of COVID-19 has delayed the purchasing decisions of prospective Ping Identity customers and caused certain customers to opt for shorter contract durations. While governmental authorities have taken measures to try to contain the COVID-19 pandemic, there is considerable uncertainty regarding such measures and potential future measures. There is no certainty that measures taken by governmental authorities will be sufficient to mitigate the risks posed by the COVID-19 pandemic, and our ability to perform critical functions could be harmed.

While most of our operations can be performed remotely, there is no guarantee that we will be as effective while working remotely because our team is dispersed, many employees may have additional personal needs to attend to (such as looking after children as a result of school closures or family who become sick), and employees may become sick themselves and be unable to work. Decreased effectiveness of our team could adversely affect our results due to our inability to meet in person with potential customers, cancellation and inability to participate in conferences and other industry events that lead to sales generation, longer time periods to review and approve work product and a corresponding reduction in innovation, longer time to respond to platform performance issues, or other decreases in productivity that could seriously harm our business. Significant management time and resources may be diverted from our ordinary business operations in order to develop, implement and manage workplace safety strategies and conditions as we attempt to return to office workplaces. Further, we may decide to postpone or cancel planned investments in our business in response to changes in our business as a result of the spread of COVID-19, or we may have to reduce headcount in certain areas of our business as a result of the economic impact of COVID-19, which may impact our ability to respond to our customers’ needs and fulfill contractual obligations. In addition, as a result of financial or operational difficulties, our suppliers, system integrators and channel partners may experience delays or interruptions in their ability to provide services to us or our customers, if they are able to do so at all, which could interrupt our customers’ access to our services which could adversely affect their perception of our platform’s reliability and

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result in increased liability exposure. We rely upon third parties for certain critical inputs to our business and solutions, such as data centers and technology infrastructure. Any disruptions to services provided to us by third parties that we rely upon to provide our solutions, including as a result of actions outside of our control, could significantly impact the continued performance of such solutions. This uncertain environment may also lead to increased cyber and fraud risk related to COVID-19, as cybercriminals attempt to profit from the disruption, given the increase in online transaction activity. The dispersed nature of our workforce may also increase our cyber and fraud risk as our information technology and security teams must manage and secure equipment used by our employees remotely, and with our employees working more independently, there are increased opportunities for humor error. We could experience direct financial loss, or be exposed to contractual or reputational liability, if we were affected by cyber security attacks.

The COVID-19 pandemic has also significantly increased economic and demand uncertainty, and has led to disruption and volatility in the global capital markets, which can increase the cost of capital and adversely impact access to capital. The COVID-19 pandemic has caused an economic slowdown, and it is possible that it could cause a global recession. The COVID-19 pandemic has caused a general decrease in consumer spending and decrease in consumer confidence. Our revenue, results of operations and cash flows depend on the overall demand for our solutions and solution packages. Concerns about the systemic impact of a potential widespread recession (in the United States or internationally), geopolitical issues or the availability and cost of credit have led to increased market volatility, decreased consumer confidence and diminished growth expectations in the U.S. economy and abroad, which in turn could result in reductions in IT, IAM and identity security spending by our existing and prospective customers, while also disrupting sales channels, marketing activities and supply chains for an unknown period of time until the outbreak is contained. Some of our customers have experienced and may continue to experience financial hardship that may result in delayed or uncollectible payments. To add to the uncertainty, it is unclear when an economic recovery could start and what a recovery will look like after this unprecedented shutdown of the economy. All of these factors are expected to have a negative impact on our revenue, cash flows and results of operations.

The severity, magnitude and duration of the current COVID-19 pandemic is uncertain, rapidly changing and hard to predict and depends on events beyond our knowledge or control. These and other impacts of the COVID-19 pandemic could have the effect of heightening many of the other risks described in the “Risk Factors” section in our Annual Report on Form 10-K for the year ended December 31, 2019, such as those relating to our reputation, product sales, results of operations or financial condition. We might not be able to predict or respond to all impacts on a timely basis to prevent near- or long-term adverse impacts to our results. As a result, we cannot at this time predict the impact of the COVID-19 pandemic, but it could have a material adverse effect on our business, results of operations, financial condition and cash flows.

Our growth is substantially dependent on the success of our strategic relationships with channel partners, technology partners and other third parties.

As part of our business development efforts, we anticipate that we will continue to depend on relationships with third parties, such as our channel partners and technology partners, to sell, market, build, operate and deploy our solutions and solution packages. Identifying these partners and maintaining these relationships requires significant time and resources. Our competitors may be effective in providing incentives to channel partners and other third parties to favor their solutions or services over subscriptions to our platform and a substantial number of our agreements with channel partners are non-exclusive such that those channel partners may offer customers the solutions of several different companies, including solutions that compete with ours. Our channel partners may cease marketing or reselling our platform with limited or no notice and without penalty. Our channel partners may also choose to promote our competitors’ solutions versus our own solutions and solution packages. If our technology partners fail to build, deploy or operate our solutions and/or solution packages in a manner that satisfies our customers, or if we fail to adequately negotiate and document the underlying agreement with such technology partners, our customers may seek direct recourse against us. In the event that a relationship with a technology partner deploying and operating our solution is terminated, we may be unable to allocate the proper engineering resources to support the solution internally, or the solution may become too costly to run ourselves. In addition, given the competitive landscape, acquisitions of our channel or technology partners by a competitor could adversely affect our customers, as these partners may no longer be in a position to sell, market, build, operate and/or deploy our solutions and solution packages. Furthermore, some

52

of these partners may themselves build competitive solutions that are or may become competitive with certain of our solutions and/or solution packages and then elect to no longer support or integrate with our platform. Lastly, we cannot accurately predict the impact of the COVID-19 pandemic on the business operations of these critical third parties, and thus may not be able to recoup any financial or strategic losses as a result of an unexpected termination of the underlying relationship. If we are unsuccessful in establishing or maintaining our relationships with critical third parties, our ability to compete in the marketplace or to grow our revenue could be impaired, and our results of operations may suffer. Even if we are successful, we cannot assure you that these relationships will result in increased customer usage of our solutions or increased revenue.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Unregistered Sales of Equity Securities

There were no unregistered sales of equity securities during the three months ended September 30, 2020.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosure

None.

Item 5. Other Information

None.

Item 6. Exhibits

We have filed the exhibits listed on the accompanying Exhibit Index, which is incorporated herein by reference.

53

Exhibit Index

Exhibit Number	Exhibit Description
10.1	First Amendment to the Credit Agreement, dated August 11, 2020, by and among Roaring Fork Intermediate, LLC, Ping Identity Corporation, the other loan parties party thereto, each of the lenders party thereto, and Bank of America, N.A., as administrative agent for the lenders (incorporated by reference to Exhibit 10.2 to the Company's Quarterly Report on Form 10-Q for the Quarter Ended June 30, 2020 filed with the SEC on August 12, 2020).
31.1	Certification of the Chief Executive Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002, filed herewith.
31.2	Certification of the Chief Financial Officer pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002, filed herewith.
32.1*	Certification of the Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, filed herewith.
32.2*	Certification of the Chief Financial Officer Pursuant to 18 U.S.C. Section 1350, filed herewith.
101.INS	XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
101.SCH	Inline XBRL Taxonomy Extension Schema Document.
101.CAL	Inline XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEF	Inline XBRL Taxonomy Extension Definition Linkbase Document.
101.LAB	Inline XBRL Taxonomy Extension Label Linkbase Document.
101.PRE	Inline XBRL Taxonomy Extension Presentation Linkbase Document.
104	Cover Page Interactive Data File (formatted as inline XBRL with applicable taxonomy extension information contained in Exhibits 101.INS, 101.SCH, 101.CAL, 101.DEF, 101.LAB, and 101.PRE).

*The certifications furnished in Exhibit 32.1 and Exhibit 32.2 hereto are deemed to accompany this Quarterly Report on Form 10-Q and will not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, except to the extent that the registrant specifically incorporates it by reference.

54

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Signature	Title	Date
/s/Raj Dani   Raj Dani	Chief Financial Officer (Principal Financial Officer)	November 4, 2020

55

EX-31.1

Exhibit 31.1

Certification of the Chief Executive Officer

Pursuant to Rule 13a-14(a)

I, Andre Durand, certify that:

1.    I have reviewed this quarterly report on Form 10-Q of Ping Identity Holding Corp.;

2.    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessarytomakethestatementsmade,inlightofthecircumstancesunderwhichsuchstatementsweremade,notmisleading with respect to the period covered by thisreport;

3.    Basedonmyknowledge,thefinancialstatements,andotherfinancialinformationincludedinthisreport,fairlypresentinall material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in thisreport;

4.    The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures(asdefinedinExchangeActRules13a-15(e)and15d-15(e)) for the registrant andhave:

a)   Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed underoursupervision,toensurethatmaterialinformationrelatingtotheregistrant,includingitsconsolidatedsubsidiaries, ismadeknowntousbyotherswithinthoseentities,particularlyduringtheperiodinwhichthisreportisbeingprepared;

b)   Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusionsabouttheeffectivenessofthedisclosurecontrolsandprocedures,asoftheendoftheperiodcoveredbythis report based on such evaluation;and

c)   Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materiallyaffected,orisreasonablylikelytomateriallyaffect,theregistrant’sinternalcontroloverfinancialreporting;and

5.    Theregistrant’sothercertifyingofficerandIhavedisclosed,basedonourmostrecentevaluationofinternalcontrolover financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalentfunctions):

a)   All significant deficiencies and material weaknesses in the design or operation of internal control over financial reportingwhicharereasonablylikelytoadverselyaffecttheregistrant’sabilitytorecord,process,summarizeandreport financial information;and

b)   Anyfraud,whetherornotmaterial,thatinvolvesmanagementorotheremployeeswhohaveasignificantroleinthe registrant’s internal control over financialreporting.

Date:     November 4, 2020	/s/Andre Durand
	Andre Durand Chief Executive Officer

EX-31.2

Exhibit 31.2

Certification of the Chief Financial Officer

Pursuant to Rule 13a-14(a)

I, Raj Dani, certify that:

1.    I have reviewed this quarterly report on Form 10-Q of Ping Identity Holding Corp.;

2.    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessarytomakethestatementsmade,inlightofthecircumstancesunderwhichsuchstatementsweremade,notmisleading with respect to the period covered by thisreport;

3.    Basedonmyknowledge,thefinancialstatements,andotherfinancialinformationincludedinthisreport,fairlypresentinall material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in thisreport;

4.    The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures(asdefinedinExchangeActRules13a-15(e)and15d-15(e)) for the registrant andhave:

a)   Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed underoursupervision,toensurethatmaterialinformationrelatingtotheregistrant,includingitsconsolidatedsubsidiaries, ismadeknowntousbyotherswithinthoseentities,particularlyduringtheperiodinwhichthisreportisbeingprepared;

b)   Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusionsabouttheeffectivenessofthedisclosurecontrolsandprocedures,asoftheendoftheperiodcoveredbythis report based on such evaluation;and

c)   Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materiallyaffected,orisreasonablylikelytomateriallyaffect,theregistrant’sinternalcontroloverfinancialreporting;and

5.   Theregistrant’sothercertifyingofficerandIhavedisclosed,basedonourmostrecentevaluationofinternalcontrolover financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalentfunctions):

a)   All significant deficiencies and material weaknesses in the design or operation of internal control over financial reportingwhicharereasonablylikelytoadverselyaffecttheregistrant’sabilitytorecord,process,summarizeandreport financial information;and

b)   Anyfraud,whetherornotmaterial,thatinvolvesmanagementorotheremployeeswhohaveasignificantroleinthe registrant’s internal control over financialreporting.

Date:    November 4, 2020	/s/Raj Dani
	Raj Dani Chief Financial Officer

EX-32.1

Exhibit 32.1

Certification of the Chief Executive Officer

Pursuant to Rule 18 U.S.C. Section 1350

In connection with the Quarterly Report on Form 10-Q of Ping Identity Holding Corp. (the “Company”) for the quarter ended September 30, 2020, as filed with the U.S. Securities and Exchange Commission (the “Report”), I, Andre Durand, Chief Executive Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:

1. TheReportfullycomplieswiththerequirementsofSection13(a)or15(d)oftheSecuritiesExchangeActof1934,as amended;and

2. TheinformationcontainedintheReportfairlypresents,inallmaterialrespects,thefinancialconditionandresultsof operations of theCompany.

Date:November 4, 2020	/s/Andre Durand
	Andre Durand Chief Executive Officer

EX-32.2

Exhibit 32.2

Certification of the Chief Financial Officer

Pursuant to Rule 18 U.S.C. Section 1350

In connection with the Quarterly Report on Form 10-Q of Ping Identity Holding Corp. (the “Company”) for the quarter ended September 30, 2020, as filed with the U.S. Securities and Exchange Commission (the “Report”), I, Raj Dani, Chief Financial Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:

1. TheReportfullycomplieswiththerequirementsofSection13(a)or15(d)oftheSecuritiesExchangeActof1934,as amended;and

2. TheinformationcontainedintheReportfairlypresents,inallmaterialrespects,thefinancialconditionandresultsof operations of theCompany.

Date:     November 4, 2020	/s/ Raj Dani
	Raj Dani Chief Financial Officer

XML

Document and Entity Information - shares	9 Months Ended
	Sep. 30, 2020	Oct. 30, 2020
Document and Entity Information
Document Type	10-Q
Document Quarterly Report	true
Document Transition Report	false
Document Period End Date	Sep. 30, 2020
Entity File Number	001-39056
Entity Registrant Name	PING IDENTITY HOLDING CORP.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	81-2933383
Entity Address, Address Line One	1001 17th Street, Suite 100
Entity Address, City or Town	Denver
Entity Address, State or Province	CO
Entity Address, Postal Zip Code	80202
City Area Code	303
Local Phone Number	468-2900
Title of 12(b) Security	Common Stock, $0.001 par value per share
Trading Symbol	PING
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Non-accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	true
Entity Ex Transition Period	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		81,110,873
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q3
Entity Central Index Key	0001679826
Amendment Flag	false

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Current assets:
Cash and cash equivalents	$ 173,206	$ 67,637
Accounts receivable, net of allowances of $728 and $873 at September 30, 2020 and December 31, 2019, respectively	49,659	67,642
Contract assets, current	69,766	70,031
Deferred commissions, current	5,773	5,814
Prepaid expenses	17,703	12,768
Other current assets	1,068	3,774
Total current assets	317,175	227,666
Noncurrent assets:
Property and equipment, net	9,564	11,183
Goodwill	418,660	417,696
Intangible assets, net	177,447	187,868
Contract assets, noncurrent	14,239	15,979
Deferred commissions, noncurrent	8,231	7,856
Deferred income taxes, net	2,685	2,755
Operating lease right-of-use assets	15,052
Other noncurrent assets	2,518	1,808
Total noncurrent assets	648,396	645,145
Total assets	965,571	872,811
Current liabilities:
Accounts payable	748	1,118
Accrued expenses and other current liabilities	6,837	9,302
Accrued compensation	10,427	18,126
Deferred revenue, current	35,640	45,446
Operating lease liabilities, current	3,770
Total current liabilities	57,422	73,992
Noncurrent liabilities:
Deferred revenue, noncurrent	2,352	2,061
Long-term debt	148,951	50,941
Deferred income taxes, net	19,679	30,571
Operating lease liabilities, noncurrent	17,005
Other liabilities, noncurrent	2,607	4,775
Total noncurrent liabilities	190,594	88,348
Total liabilities	248,016	162,340
Commitments and contingencies (Note 13)
Stockholders' equity:
Preferred stock; $0.001 par value; 50,000,000 shares authorized at September 30, 2020 and December 31, 2019; no shares issued or outstanding at September 30, 2020 or December 31, 2019
Common stock; $0.001 par value; 500,000,000 shares authorized at September 30, 2020 and December 31, 2019; 81,003,507 and 79,632,500 shares issued and outstanding at September 30, 2020 and December 31, 2019, respectively	81	80
Additional paid-in capital	733,769	718,446
Accumulated other comprehensive loss	(561)	(399)
Accumulated deficit	(15,734)	(7,656)
Total stockholders' equity	717,555	710,471
Total liabilities and stockholders' equity	$ 965,571	$ 872,811

XML

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
CONDENSED CONSOLIDATED BALANCE SHEETS
Accounts receivable, allowances	$ 728	$ 873
Preferred stock, par value (in dollars per share)	$ 0.001	$ 0.001
Preferred stock, authorized (in shares)	50,000,000	50,000,000
Preferred stock, issued (in shares)	0	0
Preferred stock, outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.001	$ 0.001
Common stock, authorized (in shares)	500,000,000	500,000,000
Common stock, issued (in shares)	81,003,507	79,632,500
Common stock, outstanding (in shares)	81,003,507	79,632,500

XML

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Revenue:
Total revenue	$ 59,941	$ 61,765	$ 180,334	$ 174,663
Cost of revenue:
Amortization expense	5,177	4,159	14,723	11,981
Total cost of revenue	17,351	14,240	49,754	39,811
Gross profit	42,590	47,525	130,580	134,852
Operating expenses:
Sales and marketing	21,164	17,819	64,105	55,153
Research and development	12,224	11,283	35,849	33,594
General and administrative	10,702	10,984	33,817	26,732
Depreciation and amortization	4,223	4,060	12,705	12,334
Total operating expenses	48,313	44,146	146,476	127,813
Income (loss) from operations	(5,723)	3,379	(15,896)	7,039
Other income (expense):
Interest expense	(605)	(3,818)	(1,835)	(12,067)
Loss on extinguishment of debt		(3,150)		(3,150)
Other income (expense), net	1,271	(992)	716	(767)
Total other income (expense)	666	(7,960)	(1,119)	(15,984)
Loss before income taxes	(5,057)	(4,581)	(17,015)	(8,945)
Benefit for income taxes	4,061	3,986	8,937	5,227
Net loss	$ (996)	$ (595)	$ (8,078)	$ (3,718)
Net loss per share:
Basic and diluted (in dollars per share)	$ (0.01)	$ (0.01)	$ (0.10)	$ (0.06)
Weighted-average shares used in computing net income (loss) per share:
Basic and diluted (in shares)	80,692	66,269	80,203	65,436
Subscription
Revenue:
Total revenue	$ 55,113	$ 57,495	$ 166,199	$ 161,387
Cost of revenue:
Cost of revenue (exclusive of amortization shown below)	8,091	5,995	22,709	16,828
Professional services and other
Revenue:
Total revenue	4,828	4,270	14,135	13,276
Cost of revenue:
Cost of revenue (exclusive of amortization shown below)	$ 4,083	$ 4,086	$ 12,322	$ 11,002

XML

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
Net loss	$ (996)	$ (595)	$ (8,078)	$ (3,718)
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments	502	(110)	(162)	205
Total other comprehensive income (loss)	502	(110)	(162)	205
Comprehensive loss	$ (494)	$ (705)	$ (8,240)	$ (3,513)

XML

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) $ in Thousands	Common Stock	Additional Paid-in Capital	Accumulated Other Comprehensive Loss	Accumulated Deficit	Total
Balances at Dec. 31, 2018	$ 65	$ 515,979	$ (787)	$ (6,152)	$ 509,105
Balances (in shares) at Dec. 31, 2018	65,000,816
Increase (Decrease) in Stockholders' Equity
Net loss				(3,718)	(3,718)
Issuance of common stock upon initial public offering, net of underwriting discounts and commissions and offering costs	$ 13	168,823			168,836
Issuance of common stock upon initial public offering, net of underwriting discounts and commissions and offering costs (in shares)	12,500,000
Stock-based compensation		3,797			3,797
Exercise of stock options, net of tax withholding		1,571			1,571
Exercise of stock options, net of tax withholding (in shares)	199,522
Vesting of restricted stock, net of tax withholding (in shares)	57,162
Foreign currency translation adjustments, net of tax			205		205
Balances at Sep. 30, 2019	$ 78	690,170	(582)	(9,870)	679,796
Balances (in shares) at Sep. 30, 2019	77,757,500
Balances at Jun. 30, 2019	$ 65	519,056	(472)	(9,275)	509,374
Balances (in shares) at Jun. 30, 2019	65,141,506
Increase (Decrease) in Stockholders' Equity
Net loss				(595)	(595)
Issuance of common stock upon initial public offering, net of underwriting discounts and commissions and offering costs	$ 13	168,823			168,836
Issuance of common stock upon initial public offering, net of underwriting discounts and commissions and offering costs (in shares)	12,500,000
Stock-based compensation		1,698			1,698
Exercise of stock options, net of tax withholding		593			593
Exercise of stock options, net of tax withholding (in shares)	74,854
Vesting of restricted stock, net of tax withholding (in shares)	41,140
Foreign currency translation adjustments, net of tax			(110)		(110)
Balances at Sep. 30, 2019	$ 78	690,170	(582)	(9,870)	679,796
Balances (in shares) at Sep. 30, 2019	77,757,500
Balances at Dec. 31, 2019	$ 80	718,446	(399)	(7,656)	710,471
Balances (in shares) at Dec. 31, 2019	79,632,500
Increase (Decrease) in Stockholders' Equity
Net loss				(8,078)	(8,078)
Stock-based compensation		10,720			10,720
Exercise of stock options, net of tax withholding	$ 1	7,372			7,373
Exercise of stock options, net of tax withholding (in shares)	1,104,481
Vesting of restricted stock, net of tax withholding		(2,769)			(2,769)
Vesting of restricted stock, net of tax withholding (in shares)	266,526
Foreign currency translation adjustments, net of tax			(162)		(162)
Balances at Sep. 30, 2020	$ 81	733,769	(561)	(15,734)	717,555
Balances (in shares) at Sep. 30, 2020	81,003,507
Balances at Jun. 30, 2020	$ 80	729,602	(1,063)	(14,738)	713,881
Balances (in shares) at Jun. 30, 2020	80,444,507
Increase (Decrease) in Stockholders' Equity
Net loss				(996)	(996)
Stock-based compensation		3,956			3,956
Exercise of stock options, net of tax withholding	$ 1	2,980			2,981
Exercise of stock options, net of tax withholding (in shares)	318,818
Vesting of restricted stock, net of tax withholding		(2,769)			(2,769)
Vesting of restricted stock, net of tax withholding (in shares)	240,182
Foreign currency translation adjustments, net of tax			502		502
Balances at Sep. 30, 2020	$ 81	$ 733,769	$ (561)	$ (15,734)	$ 717,555
Balances (in shares) at Sep. 30, 2020	81,003,507

XML

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Cash flows from operating activities
Net loss	$ (8,078)	$ (3,718)
Adjustments to reconcile net loss to net cash provided by operating activities:
Loss on extinguishment of debt		3,150
Depreciation and amortization	27,428	24,315
Stock-based compensation expense	11,983	3,797
Amortization of deferred commissions	5,432	4,110
Amortization of deferred debt issuance costs	187	626
Operating leases, net	(105)
Deferred taxes	(11,391)	(6,910)
Other	(13)	292
Changes in operating assets and liabilities:
Accounts receivable	18,029	15,980
Contract assets	2,005	(15,931)
Deferred commissions	(5,766)	(5,295)
Prepaid expenses and other current assets	(2,869)	(4,486)
Other assets	(700)	305
Accounts payable	(322)	736
Accrued compensation	(9,017)	(7,639)
Accrued expenses and other	2,682	2,302
Deferred revenue	(9,515)	(3,160)
Net cash provided by operating activities	19,970	8,474
Cash flows from investing activities
Purchases of property and equipment and other	(1,716)	(4,517)
Capitalized software development costs	(9,824)	(7,260)
Acquisition of ShoCard, net of cash acquired of $0	(4,703)
Other investing activities		(300)
Net cash used in investing activities	(16,243)	(12,077)
Cash flows from financing activities
Payment of Elastic Beam consideration and holdbacks	(424)	(1,136)
Proceeds from initial public offering, net of underwriting discounts and commissions		174,375
Payment of offering costs	(295)	(1,093)
Proceeds from stock option exercises	9,027	1,571
Payment for tax withholding on equity awards	(4,422)
Proceeds from long-term debt	97,823
Payment of long-term debt		(171,743)
Net cash provided by financing activities	101,709	1,974
Effect of exchange rates on cash and cash equivalents and restricted cash	132	168
Net increase (decrease) in cash and cash equivalents and restricted cash	105,568	(1,461)
Cash and cash equivalents and restricted cash
Beginning of period	68,386	84,143
End of period	173,954	82,682
Supplemental disclosures of cash flow information:
Cash paid for interest	1,728	11,441
Cash paid for taxes	931	417
Noncash investing and financing activities:
Purchases of property and equipment, accrued but not yet paid		418
Accruals related to the acquisition of ShoCard	226
Offering costs, accrued but not yet paid		$ 3,295
Lease liabilities arising from right-of-use assets	$ 2,717

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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Parenthetical) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
Cash acquired	$ 0
Reconciliation of cash and cash equivalents and restricted cash within the consolidated balance sheets to the amounts shown in the statements of cash flows above:
Cash and cash equivalents	173,206	$ 81,934
Restricted cash included in other noncurrent assets	$ 748	$ 748
Financial position	us-gaap:OtherNoncurrentAssetsMember	us-gaap:OtherNoncurrentAssetsMember
Total cash and cash equivalents and restricted cash	$ 173,954	$ 82,682

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Overview and Basis of Presentation

9 Months Ended

Sep. 30, 2020

Overview and Basis of Presentation

Overview and Basis of Presentation

1.   Overview and Basis of Presentation

Organization and Description of Business

Ping Identity Holding Corp. and its wholly owned subsidiaries, referred to herein as the “Company,” is headquartered in Denver, Colorado with international locations principally in Canada, the United Kingdom, France, Australia, Israel and India. The Company, doing business as Ping Identity Corporation (“Ping Identity”), provides customers, employees and partners with secure access to any service, application or application programming interface (“API”), while also managing identity and profile data at scale.

Basis of Presentation and Principles of Consolidation

The condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated. The accompanying condensed consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). All amounts are reported in U.S. dollars.

Unaudited Interim Condensed Consolidated Financial Information

The accompanying interim condensed consolidated balance sheet as of September 30, 2020, the condensed consolidated statements of operations, of comprehensive income (loss) and of stockholders’ equity for the three and nine months ended September 30, 2020 and 2019, the condensed consolidated statements of cash flows for the nine months ended September 30, 2020 and 2019 and the related footnote disclosures are unaudited. The condensed consolidated balance sheet data as of December 31, 2019 was derived from audited financial statements, but does not include all disclosures required by GAAP. Therefore, these unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019.

These unaudited interim condensed consolidated financial statements have been prepared on the same basis as the annual consolidated financial statements and, in management’s opinion, include all adjustments necessary to state fairly the consolidated financial position of the Company as of September 30, 2020, the results of operations for the three and nine months ended September 30, 2020 and 2019 and cash flows for the nine months ended September 30, 2020 and 2019. The results for the three and nine months ended September 30, 2020 are not necessarily indicative of the results to be expected for the year ending December 31, 2020 or for any future period.

Use of Estimates

The preparation of condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities at the date of the condensed consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Significant estimates and assumptions reflected in these condensed consolidated financial statements include, but are not limited to, establishing allowances for doubtful accounts, determining useful lives for finite-lived assets, assessing the recoverability of long-lived assets, determining the fair values of assets acquired and liabilities assumed in business combinations, determining the value of right-of-use assets and lease liabilities, accounting for income taxes and related valuation allowances against deferred tax assets, valuing stock option awards and assessing the probability of the awards meeting vesting conditions, recognizing revenue, determining the amortization period for deferred commissions and assessing the accounting treatment for commitments and contingencies. Management evaluates these estimates and assumptions on an ongoing basis and makes estimates based on historical experience

and various other assumptions that are believed to be reasonable. Actual results may differ from these estimates due to risks and uncertainties, including the uncertainty surrounding rapidly changing market and economic conditions due to the recent outbreak of the novel Coronavirus Disease 2019 ("COVID-19").

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Summary of Significant Accounting Policies

9 Months Ended

Sep. 30, 2020

Summary of Significant Accounting Policies

Summary of Significant Accounting Policies

2.     Summary of Significant Accounting Policies

The Company’s significant accounting policies are discussed in “Note 2 — Summary of Significant Accounting Policies” to the consolidated financial statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019. Except for accounting policies related to the adoption of the new leasing standard as described herein, there have been no significant changes to these policies that have had a material impact on the Company’s condensed consolidated financial statements and related notes for the three and nine months ended September 30, 2020. The following describes the impact of certain policies.

Revenue Recognition

The Company recognizes revenue under Accounting Standards Codification Topic 606 (“ASC 606”), Revenue from Contracts with Customers. Under ASC 606, the Company recognizes revenue when its customer obtains control of promised goods or services in an amount that reflects the consideration that the Company expects to receive in exchange for those goods or services.

Disaggregation of Revenue

The following table presents revenue by category:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Subscription term-based licenses:
Multi-year subscription term-based licenses	$	22,974	$	28,497	$	68,103	$	80,922
1-year subscription term-based licenses		11,944		12,649		40,276		33,731
Total subscription term-based licenses		34,918		41,146		108,379		114,653
Subscription SaaS and support and maintenance		20,195		16,349		57,820		46,734
Professional services and other		4,828		4,270		14,135		13,276
Total revenue	$	59,941	$	61,765	$	180,334	$	174,663

The following table presents revenue by geographic region, which is based on the delivery address of the customer, and is summarized by geographic area:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
United States	$	41,818	$	46,305	$	129,473	$	136,010
International		18,123		15,460		50,861		38,653
Total revenue	$	59,941	$	61,765	$	180,334	$	174,663

Other than the United States, no other individual country exceeded 10% of total revenue for the three months ended September 30, 2020 and 2019 or the nine months ended September 30, 2020 and 2019.

Contract Balances

Contract assets represent amounts for which the Company has recognized revenue, pursuant to its revenue recognition policy, for contracts that have not yet been invoiced to customers where there is a remaining performance obligation, typically for multi-year arrangements. The opening and closing balances of contract assets were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	84,701	$	75,637	$	86,010	$	67,468
Ending balance		84,005		83,399		84,005		83,399
Change	$	(696)	$	7,762	$	(2,005)	$	15,931

Contract liabilities consist of customer billings in advance of revenue being recognized. The opening and closing balances of contract liabilities included in deferred revenue were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	39,964	$	35,490	$	47,507	$	35,367
Ending balance		37,992		32,207		37,992		32,207
Change	$	(1,972)	$	(3,283)	$	(9,515)	$	(3,160)

The change in deferred revenue relates primarily to invoicing customers and recognizing revenue in conjunction with the satisfaction of performance obligations. Revenue recognized during the three and nine months ended September 30, 2020 and 2019 that was included in the deferred revenue balances at the beginning of the respective periods was as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Deferred revenue recognized as revenue	$	5,314	$	4,805	$	40,529	$	29,106

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancelable amounts to be invoiced. As of September 30, 2020, the Company had $134.6 million of transaction price allocated to remaining performance obligations, of which 88% is expected to be recognized as revenue over the next 24 months, with the remainder to be recognized thereafter.

Deferred Commissions

The following table summarizes the account activity of deferred commissions for the three and nine months ended September 30, 2020 and 2019:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	13,095	$	11,902	$	13,670	$	11,033
Additions to deferred commissions		2,580		1,666		5,766		5,295
Amortization of deferred commissions		(1,671)		(1,350)		(5,432)		(4,110)
Ending balance	$	14,004	$	12,218	$	14,004	$	12,218
Deferred commissions, current	$	5,773	$	4,846	$	5,773	$	4,846
Deferred commissions, noncurrent		8,231		7,372		8,231		7,372
Total deferred commissions	$	14,004	$	12,218	$	14,004	$	12,218

Recent Accounting Pronouncements

Under the Jumpstart Our Business Startups Act (the “JOBS Act”), emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to private companies. The Company elected to use the extended transition period for complying with new or revised accounting standards under the JOBS Act until it is no longer an emerging growth company or until it chooses to affirmatively and irrevocably opt out of the extended transition period. On June 30, 2020, the last day of the Company’s second fiscal quarter in 2020, the market value of the Company’s common stock held by non-affiliates exceeded $700 million. Accordingly, the Company will be deemed a large accelerated filer as of December 31, 2020 and can no longer take advantage of the extended timeline to comply with new or revised accounting standards applicable to public companies beginning with its Annual Report on Form 10-K for the year ending December 31, 2020.

In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842) (“ASU 2016-02”), which supersedes the guidance in topic ASC 840, Leases (“ASC 840”). The new standard requires lessees to apply a dual approach, classifying leases as either finance or operating leases based on the principle of whether or not the lease is effectively a financed purchase by the lessee. This classification will determine whether lease expense is recognized based on an effective interest method or on a straight-line basis over the term of the lease. A lessee is also required to record a right-of-use asset and a lease liability for all leases with a term of greater than 12 months regardless of their classification. Leases with a term of 12 months or less will be accounted for similar to existing guidance for operating leases today. The FASB has also issued several ASUs to provide implementation guidance relating to ASU 2016-02, including ASU 2017-13, ASU 2018-10, ASU 2018-11, ASU 2018-20 and ASU 2019-01, all of which the Company has considered when evaluating the impact of ASU 2016-02. Collectively, the Company refers to the amendments described herein as “ASC 842.”

Effective January 1, 2020, the Company adopted ASC 842 using the modified retrospective transition approach through a cumulative-effect adjustment, which resulted in the recognition of right-of-use assets of $14.6 million and lease liabilities of $18.9 million. As part of applying the modified retrospective transition method, the Company elected to apply the package of transition practical expedients within the new guidance. As required by ASC 842, these expedients have been elected as a package and have been consistently applied across the Company’s lease portfolio. Given this election, the Company need not reassess the following:

● whether any expired or existing contracts are or contain leases;

● the lease classification for any expired or existing leases; or

● the treatment of initial direct costs relating to any existing leases.

The Company also elected to apply the transition practical expedient to use hindsight in determining lease term and in assessing impairment of right-of-use assets. As a result of adoption of this standard and election of the transition practical expedients, the Company recognized right-of-use assets and lease liabilities for those leases classified as operating leases under ASC 840 that continued to be classified as operating leases under ASC 842 at the later of (1) the earliest period presented or (2) the applicable lease commencement date.

In applying the modified retrospective transition method to these leases, the Company measured lease liabilities at the present value of the sum of remaining minimum rental payments (as defined under ASC 840), as the leases contained no residual value guarantees. These lease liabilities have been measured using the Company’s incremental borrowing rates at the later of (1) the earliest period presented or (2) the commencement date of the applicable lease. Additionally, right-of-use assets for these operating leases have been measured as the initial measurement of applicable lease liabilities adjusted for any prepaid/accrued rent and unamortized lease incentives. The adoption of ASC 842 did not have a material impact on the condensed consolidated statements of cash flows or condensed consolidated statements of operations and comprehensive loss. Expanded disclosures around the Company’s lease agreements under ASC 842 are included in Note 12 of these condensed consolidated financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments — Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (‘‘ASU 2016-13’’), which changes the impairment model for most financial assets. The new model uses a forward-looking expected loss method, which will generally result in earlier recognition of allowances for losses. In February 2020, the FASB issued ASU No. 2020-02, Financial Instruments – Credit Losses (Topic 326), which amends the effective date of the original pronouncement for smaller reporting companies. For public companies, ASU 2016-13 is effective for fiscal years beginning after December 15, 2019, including interim periods within that reporting period. For all other entities, including emerging growth companies, ASU 2016-13 and its amendments are effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years. Early adoption is permitted. As the Company will be designated a large accelerated filer on December 31, 2020, it plans to adopt ASU 2016-13 in the fourth quarter of 2020 for the year ended December 31, 2020. The Company is currently evaluating the impact of the adoption of these pronouncements on its condensed consolidated financial statements and related disclosures.

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement (“ASU 2018-13”), which improves the disclosure requirements for fair value measurements. Effective January 1, 2020, the Company adopted ASU 2018-13. The adoption did not have a material impact on its condensed consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (“ASU 2018-15”), which requires implementation costs incurred by customers in a cloud computing arrangement to be deferred over the noncancelable term of the cloud computing arrangement plus any optional renewal periods that (1) are reasonably certain to be exercised by the customer, or (2) for which exercise of the renewal option is controlled by the cloud service provider. For public companies, the effective date of this pronouncement is for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. For all other entities, the effective date of this pronouncement is for fiscal years beginning after December 15, 2020 and interim periods within annual periods beginning after December 15, 2021. Early adoption is permitted. As the Company will be designated a large accelerated filer on December 31, 2020, it plans

to adopt ASU 2018-15 in the fourth quarter of 2020 for the year ended December 31, 2020. While the Company is currently evaluating the impact of this pronouncement on its condensed consolidated financial statements and related disclosures, it does not expect the adoption of ASU 2018-15 to be material.

In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019-12”), which simplifies the accounting for income taxes, eliminates certain exceptions to the general principles in Topic 740 and clarifies certain aspects of the current guidance to improve consistent application among reporting entities. For public entities, ASU 2019-12 is effective for fiscal years beginning after December 15, 2020, including interim periods within those fiscal years. For all other entities, ASU 2019-12 is effective for fiscal years beginning after December 15, 2021 and interim periods within annual periods beginning after December 15, 2022. Early adoption is permitted, including adoption in any interim period for which financial statements have not yet been issued. The Company is currently evaluating the impact of ASU 2019-12 on its condensed consolidated financial statements.

In March 2020, the FASB issued ASU No. 2020-04, Reference Rate Reform (Topic 848) (“ASU 2020-04”), which provides companies with temporary optional financial reporting alternatives to ease the potential burden in accounting for reference rate reform and includes a provision that allows companies to account for a modified contract as a continuation of an existing contract. ASU 2020-04 is effective for all entities as of March 12, 2020 through December 31, 2022. The Company is currently in the process of evaluating ASU 2020-04 and its effect on its condensed consolidated financial statements.

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Fair Value of Financial Instruments

9 Months Ended

Sep. 30, 2020

Fair Value of Financial Instruments

Fair Value of Financial Instruments

3.   Fair Value of Financial Instruments

For financial assets and liabilities that are measured at fair value on a recurring basis at each reporting period, the Company uses a fair value hierarchy that prioritizes the use of observable inputs and minimizes the use of unobservable inputs. A financial instrument’s classification within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement.

The Company invests primarily in money market funds, which are measured and recorded at fair value on a recurring basis and are classified within Level 1 of the fair value hierarchy because they are valued based on quoted market prices in active markets. The fair value of these financial instruments were as follows:

	September 30, 2020
	Level 1		Level 2		Level 3		Total
	(in thousands)
Cash and cash equivalents:
Money market funds	$	140,074	$	—	$	—	$	140,074

	December 31, 2019
	Level 1		Level 2		Level 3		Total
	(in thousands)
Cash and cash equivalents:
Money market funds	$	47,858	$	—	$	—	$	47,858

The carrying amounts of the Company’s accounts receivable, accounts payable and other current liabilities approximate their fair values due to their short maturities. The carrying value of the Company’s long-term debt approximates its fair value based on Level 2 inputs as the principal amounts outstanding are subject to variable interest rates that are based on market rates (see Note 7).

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Property and Equipment

9 Months Ended

Sep. 30, 2020

Property and Equipment

Property and Equipment

4.   Property and Equipment

Property and equipment consisted of the following:

	September 30,		December 31,
	2020		2019
	(in thousands)
Computer equipment	$	6,082	$	5,729
Furniture and fixtures		3,798		3,757
Purchased computer software		785		785
Leasehold improvements		7,492		7,086
Other		448		448
Property and equipment, gross		18,605		17,805
Less: Accumulated depreciation		(9,041)		(6,622)
Property and equipment, net	$	9,564	$	11,183

Depreciation expense for the three months ended September 30, 2020 and 2019 was $0.9 million and $0.7 million, respectively. Depreciation expense for the nine months ended September 30, 2020 and 2019 was $2.8 million and $2.1 million, respectively.

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Business Combinations

9 Months Ended

Sep. 30, 2020

Business Combinations

Business Combinations

5.   Business Combinations

ShoCard, Inc. Acquisition

On March 2, 2020, Ping Identity Corporation acquired 100% of the voting equity interest in ShoCard, Inc., a Delaware Corporation (“ShoCard”). ShoCard is a cloud-based mobile identity solution that offers identity services for verified claims. The purpose of this acquisition was to expand the Company’s identity proofing solutions.

The total purchase price was $5.5 million. An additional $3.1 million and $2.3 million of contingent compensation is payable in common stock of the Company on the first and second anniversary of the acquisition, respectively, contingent on certain individuals remaining employed as of those dates and other service conditions. As these payments are subject to the continued employment of those individuals, they will be recognized through compensation expense as incurred. See Note 10 for additional details.

The following table summarizes the preliminary allocation of the purchase price, based on the estimated fair value of the assets acquired and liabilities assumed at the acquisition date:

	March 2, 2020		Useful Life
	(in thousands)
Fair value of net assets acquired
Developed technology	$	3,550	7 years
Goodwill		964	Indefinite
Deferred tax asset		1,005
Other assets		11
Total assets acquired		5,530
Other liabilities		(2)
Total liabilities assumed		(2)
Net assets acquired	$	5,528

Goodwill is primarily attributable to the workforce acquired and the expected synergies arising from integrating ShoCard’s identity solution with the Company’s existing identity solutions. None of the

goodwill is deductible for tax purposes. The Company incurred $0.6 million of acquisition-related expenses in conjunction with the ShoCard acquisition, which are included in general and administrative expenses on the condensed consolidated statement of operations for the nine months ended September 30, 2020.

Additional information around the ShoCard acquisition, such as that related to income tax and other contingencies existing as of the acquisition date but unknown to the Company, may become known during the remainder of the measurement period, not to exceed one year from the acquisition date, which may result in changes to the amounts and allocations recorded.

Elastic Beam Inc. Acquisition

On April 5, 2018, Ping Identity Corporation acquired 100% of the voting equity interest in Elastic Beam Inc., a Delaware Corporation (“Elastic Beam”). Elastic Beam is a machine learning/artificial intelligence API behavioral security software which detects, reports and stops cyberattacks on data and applications via APIs. The purpose of this acquisition was to expand the Company’s capabilities in identity security, particularly with regard to artificial intelligence.

The total purchase price was $19.0 million, which included up-front cash consideration of $17.4 million that was funded with existing cash resources, and $1.6 million, of which $1.1 million and $0.5 million was payable on the first and second anniversary of the acquisition, respectively. During the nine months ended September 30, 2019, the Company paid the first anniversary payment of $1.1 million. During the nine months ended September 30, 2020, the Company paid the second anniversary payment of $0.5 million.

$4.8 million and $4.2 million of contingent compensation was payable on the first and second anniversary of the acquisition, respectively, contingent on certain individuals remaining employed as of those dates. As these payments were subject to the continued employment of those individuals, they were recognized through compensation expense as incurred. During the nine months ended September 30, 2019, the Company paid the first anniversary payment of $4.8 million. During the nine months ended September 30, 2020, the Company paid the second anniversary payment of $4.2 million.

The following table summarizes the allocation of the purchase price, based on the fair value of the assets acquired and liabilities assumed at the acquisition date:

	April 5, 2018		Useful Life
	(in thousands)
Fair value of net assets acquired
In process research and development	$	3,006	Indefinite
Goodwill		15,972	Indefinite
Deferred tax asset		108
Other assets		3
Total assets acquired		19,089
Deferred revenue		(115)
Total liabilities assumed		(115)
Net assets acquired	$	18,974

Goodwill is primarily attributable to the workforce acquired and the expected synergies arising from integrating Elastic Beam’s behavioral security software with the Company’s existing security platform. None of the goodwill is deductible for tax purposes.

Additional Acquisition Related Information

The operating results of ShoCard and Elastic Beam are included in the Company’s condensed consolidated statements of operations from their respective dates of acquisition. Revenue and earnings of ShoCard and Elastic Beam since their respective dates of acquisition and pro forma results of operations have not been prepared because the effect of the acquisitions were not material to the condensed consolidated statements of operations.

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Goodwill and Intangible Assets

9 Months Ended

Sep. 30, 2020

Goodwill and Intangible Assets

Goodwill and Intangible Assets

6.       Goodwill and Intangible Assets

The changes in the carrying amount of the Company’s goodwill balance from December 31, 2019 to September 30, 2020 were as follows (in thousands):

Beginning balance	$	417,696
Additions to goodwill related to acquisitions		964
Ending balance	$	418,660

The Company’s intangible assets as of September 30, 2020 were as follows:

	September 30, 2020
	Gross		Accumulated		Net Carrying
	Amount		Amortization		Value
	(in thousands)
Developed technology	$	112,074	$	(52,248)	$	59,826
Customer relationships		94,875		(31,832)		63,043
Trade names		56,711		(24,006)		32,705
Capitalized internal-use software		32,244		(11,012)		21,232
Other intangible assets		1,178		(537)		641
Total intangible assets	$	297,082	$	(119,635)	$	177,447

The Company’s intangible assets as of December 31, 2019 were as follows:

	December 31, 2019
	Gross		Accumulated		Net Carrying
	Amount		Amortization		Value
	(in thousands)
Developed technology	$	107,938	$	(42,260)	$	65,678
Customer relationships		94,875		(26,205)		68,670
Trade names		56,640		(19,754)		36,886
Capitalized internal-use software		21,881		(6,375)		15,506
Other intangible assets		1,077		(535)		542
Total intangible assets subject to amortization		282,411		(95,129)		187,282
In-process research and development		586		—		586
Total intangible assets	$	282,997	$	(95,129)	$	187,868

The Company capitalized $3.2 million and $2.8 million of internal-use software costs during the three months ended September 30, 2020 and 2019, respectively, which included $0.2 million and $0.0 million of stock-based compensation costs, respectively. The Company capitalized $10.4 million and $7.3 million of internal-use software costs during the nine months ended September 30, 2020 and 2019, respectively, which included $0.5 million and $0.0 million of stock-based compensation costs, respectively.

Amortization expense for the three months ended September 30, 2020 and 2019 was $8.5 million and $7.5 million, respectively. Amortization expense for the nine months ended September 30, 2020 and 2019 was $24.7 million and $22.2 million, respectively. During the nine months ended September 30,

2020, $0.6 million of in-process research and development was reclassified to developed technology when ready for intended use.

As of September 30, 2020, expected amortization expense for intangible assets subject to amortization for the next five years is as follows:

Year Ending December 31,	September 30, 2020
	(in thousands)
2020 (remaining three months)	$	8,659
2021		33,946
2022		32,091
2023		29,750
2024		26,377
Thereafter		46,624
Total	$	177,447

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Debt

9 Months Ended

Sep. 30, 2020

Debt

Debt

7.     Debt

In January 2018, the Company entered into credit facilities with a consortium of lenders comprised of (a) a term loan with a principal amount of $250.0 million (the “2018 Term Loan Facility”), and (b) a revolving line of credit in a principal committed amount of $25.0 million (the “2018 Revolving Credit Facility” and, collectively with the 2018 Term Loan Facility, the “2018 Credit Facilities”). The 2018 Term Loan Facility and 2018 Revolving Credit Facility had maturity dates of January 25, 2025 and January 25, 2023, respectively. Borrowings under the 2018 Credit Facilities were collateralized by substantially all of the assets of the Company.

There were no significant financial covenants to which the Company was required to comply in relation to the 2018 Term Loan Facility. The wholly owned indirect subsidiary, Ping Identity Corporation, as borrower under the 2018 Credit Facilities, was limited to declare dividends or make any payment on account of its capital stock to, directly or indirectly, fund a dividend or other distribution to Ping Identity Holding Corp. (the “Parent”), subject to limited exceptions, including (1) stock repurchases in an amount not to exceed the greater of $1.5 million per year or 3.75% of consolidated EBITDA, with any unused amount being carried forward to future periods, (2) unlimited amounts subject to compliance with a 4.25 to 1.00 total leverage ratio giving pro forma effect to any distribution, (3) unlimited amounts up to 7% of the Parent’s market capitalization and (4) payment of the Parent’s overhead expenses.

The 2018 Term Loan Facility bore interest at the option of the Company at a rate per annum equal to (a) an adjusted LIBO rate (with a floor of 1.00% per annum) plus an applicable margin of 3.75%, payable on the last day of the applicable interest period applicable thereto (“Eurodollar” loan), or (b) the alternate base rate (with a floor of 2.00% per annum) plus an applicable margin of 2.75%, payable quarterly in arrears the last business day of each March, June, September and December. The 2018 Term Loan Facility was borrowed as a Eurodollar loan.

In December 2019, Roaring Fork Intermediate, LLC and Ping Identity Corporation, each a wholly-owned subsidiary of Ping Identity Holding Corp., and certain of their subsidiaries, entered into a credit agreement (the “2019 Credit Agreement”) with the financial institutions identified therein as lenders, including Bank of America, N.A., as administrative agent, and BofA Securities, Inc. and RBC Capital Markets as joint lead arrangers. In connection therewith, the Company repaid all outstanding borrowings under the 2018 Term Loan Facility and terminated the 2018 Revolving Credit Facility. The 2019 Credit Agreement provides for a senior revolving line of credit in a principal committed amount of $150.0 million (the “2019 Revolving Credit Facility”), with the option to request incremental term loan facilities in a minimum amount of $10 million for each facility if certain conditions are met. The Company’s obligations under the 2019 Credit Agreement are secured by substantially all of the assets of the Company, and borrowings under

the 2019 Revolving Credit Facility may be used for working capital and other general corporate purposes, including for acquisitions permitted under the 2019 Credit Agreement.

The 2019 Credit Agreement contains certain customary events of default and customary representations and warranties and affirmative and negative covenants, including certain restrictions on the ability of the Company to incur additional indebtedness or guarantee indebtedness of others, to create liens on properties or assets, and to enter into certain asset and stock-based transactions. In addition, under the terms of the 2019 Credit Agreement, the Company must adhere to certain financial covenants, including (i) a senior secured net leverage ratio, which shall not be more than 3.50 to 1.00, provided that the maximum ratio shall be increased to 4.00 to 1.00 during a fiscal year in which a Material Acquisition (as defined in the 2019 Credit Agreement) has been consummated, and (ii) a consolidated interest coverage ratio, which shall not be less than 3.50 to 1.00. As of September 30, 2020, the Company was in compliance with all financial covenants.

The wholly owned indirect subsidiary, Ping Identity Corporation, as borrower under the 2019 Credit Agreement, is limited in its ability to declare dividends or make any payment on account of its capital stock to, directly or indirectly, fund a dividend or other distribution to Ping Identity Holding Corp. (as the Parent), subject to limited exceptions, including (1) stock repurchases from current or former employees, officers or directors in an amount not to exceed $5 million, (2) unlimited amounts subject to compliance with its financial covenants for the most recently ended four quarters as well as a 6.00 to 1.00 total net leverage ratio for the most recently ended four quarters, both after giving pro forma effect to any distribution, (3) unlimited amounts up to the greater of $19.5 million in the aggregate or 15% of EBITDA for the most recently ended four quarters and (4) payment of certain of the Parent's overhead expenses.

The 2019 Revolving Credit Facility matures on December 12, 2024 and bears interest at the option of the Company at a rate per annum equal to either (i) a base rate, which is equal to the greater of (a) the prime rate, (b) the federal funds effective rate plus 0.5% and (c) the adjusted LIBO rate for a one month interest period plus 1%, or (ii) the adjusted LIBO rate equal to the LIBO rate for the interest period multiplied by the statutory reserve rate, plus in the case of each of clauses (i) and (ii), the Applicable Rate (as defined in the 2019 Credit Agreement), which ranges from (i) 0.25% to 1.0% per annum for base rate loans and (ii) 1.25% to 2.0% per annum for LIBO rate loans, in each case, depending on the senior secured net leverage ratio. The Company will also pay a commitment fee during the term of the 2019 Credit Agreement ranging from 0.20% to 0.35% of the average daily amount of the available amount to be borrowed under the 2019 Credit Agreement per annum, based on the senior secured net leverage ratio.

Any borrowing under the 2019 Credit Agreement may be repaid, in whole or in part, at any time and from time to time without premium or penalty other than customary breakage costs, and any amounts repaid may be reborrowed. No mandatory prepayments will be required other than when borrowings and letter of credit usage exceed the aggregate commitment of all lenders.

The Company recognized $0.5 million and $3.6 million in interest expense for the three months ended September 30, 2020 and 2019, respectively. For the nine months ended September 30, 2020 and 2019, the Company recognized $1.6 million and $11.4 million in interest expense, respectively.

As of September 30, 2020 and December 31, 2019, the Company’s outstanding long-term debt balance was $149.0 million and $50.9 million, respectively (net of debt issuance costs of $1.0 million and $1.2 million, respectively). Debt issuance costs are a direct deduction from the long-term debt liability and are amortized into interest expense over the contractual term of the borrowings using the effective interest method. During the three months ended September 30, 2020 and 2019, the Company amortized $0.1 million and $0.2 million of debt issuance costs, respectively. During the nine months ended September 30, 2020 and 2019, the Company amortized $0.2 million and $0.6 million of debt issuance costs, respectively.

Future principal payments on outstanding borrowings as of September 30, 2020 are as follows:

Year Ending December 31,	September 30, 2020
	(in thousands)
2020 (remaining three months)	$	—
2021		—
2022		—
2023		—
2024		150,000
Thereafter		—
Total	$	150,000

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Income Taxes

9 Months Ended

Sep. 30, 2020

Income Taxes

Income Taxes

8.   Income Taxes

For the three months ended September 30, 2020 and 2019, the Company recorded $4.1 million and $4.0 million as its benefit for income taxes, respectively. For the nine months ended September 30, 2020 and 2019, the Company recorded $8.9 million and $5.2 million as its benefit for income taxes, respectively. The Company’s calculation of its benefit for income taxes is dependent in part on forecasts of full-year results and key components of the Company’s benefit for income taxes primarily consist of state and federal income taxes, foreign income taxes and research and development (“R&D”) credits. The Company’s quarterly tax benefit calculation is also subject to variation due to several factors, including variability in loss before income taxes, the mix of jurisdictions to which such loss relates, changes in how the Company conducts business and tax law developments. Other variations in the Company’s tax benefit between the three and nine months ended September 30, 2020 and 2019 related to changes in the Company’s state benefit, period-over-period increases in stock-based compensation, an increase in R&D credits and the net benefit from an initial public offering (“IPO”) deduction study performed in 2020.

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Stockholders' Equity

9 Months Ended

Sep. 30, 2020

Stockholders' Equity

Stockholders' Equity

9.       Stockholders’ Equity

On June 30, 2016, the Board of Directors and stockholders approved the Second Amended and Restated Certificate of Incorporation authorizing the Company to issue up to 85,000,000 shares of common stock and 34,000,000 shares of preferred stock, each with a par value of $0.001 per share. On September 5, 2019, the Company’s Board of Directors and stockholders approved the Certificate of Amendment to the Second Amended and Restated Certificate of Incorporation to increase the number of authorized shares of common stock from 85,000,000 shares to 500,000,000 shares and to increase the number of authorized shares of preferred stock from 34,000,000 shares to 50,000,000 shares. The par value of the common and preferred stock remained at $0.001 per share.

Common stock

The Company’s Third Amended and Restated Certificate of Incorporation, which the Board of Directors approved on September 18, 2019 and the stockholders approved on September 23, 2019, authorizes issuance of up to 500,000,000 shares of common stock with a par value of $0.001 per share. The common stock confers upon its holders the right to vote on all matters to be voted on by the stockholders of the Company (with each share representing one vote) and to ratably participate in any distribution of dividends or payments in the event of liquidation or dissolution on a per share basis. The rights of the holders of common stock will be subject to, and may be adversely affected by, the rights of holders of any preferred stock that may be issued in the future.

Preferred stock

The Company’s Third Amended and Restated Certificate of Incorporation authorizes, without stockholder approval but subject to any limitations prescribed by law, the issuance of up to an aggregate of

50,000,000 shares of preferred stock (in one or more series or classes), to create additional series or classes of preferred stock and to establish the number of shares to be included in such series or class. The Board of Directors is also authorized to increase or decrease the number of shares of any series or class subsequent to the issuance of shares of that series or class. Each series will have such rights, preferences and limitations, including voting rights, dividend rights, conversion rights, redemption privileges and liquidation preferences as determined by the Board of Directors. As of September 30, 2020 and December 31, 2019, the Company did not have any shares of preferred stock outstanding and currently has no plans to issue shares of preferred stock.

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Stock-Based Compensation

9 Months Ended

Sep. 30, 2020

Stock-Based Compensation

Stock-Based Compensation

10.   Stock-Based Compensation

On June 30, 2016, the Company established the 2016 Stock Option Plan (the ‘‘2016 Plan’’). The 2016 Plan provides for grants of restricted stock units and stock options to executives, directors, consultants, advisors and key employees which allow option holders to purchase stock in Ping Identity Holding Corp. The Company has 6,800,000 shares of common stock reserved for issuance under the 2016 Plan.

On September 23, 2019, the Company adopted the Ping Identity Holding Corp. Omnibus Incentive Plan (the “2019 Omnibus Incentive Plan”). The 2019 Omnibus Incentive Plan provides for grants of (i) stock options, (ii) stock appreciation rights, (iii) restricted shares, (iv) performance awards, (v) other share-based awards and (vi) other cash-based awards to eligible employees, non-employee directors and consultants of the Company. At September 30, 2020, the maximum number of shares of common stock available for issuance under the 2019 Omnibus Incentive Plan was 11,290,813 shares.

Stock-based compensation expense for all equity arrangements for the three and nine months ended September 30, 2020 and 2019 was as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Subscription cost of revenue	$	166	$	—	$	486	$	—
Professional services and other cost of revenue		98		—		281		—
Sales and marketing		1,169		283		3,209		693
Research and development		1,602		225		3,788		658
General and administrative		1,546		1,190		4,219		2,446
Total	$	4,581	$	1,698	$	11,983	$	3,797

Stock-based compensation expense recorded to research and development in the condensed consolidated statements of operations excludes amounts that were capitalized in relation to internal-use software. Refer to Note 6 for additional details.

Restricted Stock Units

The Company grants RSUs that generally vest over one to four years. No RSUs were granted during the three months ended September 30, 2020. The weighted-average grant-date fair value of RSUs granted during the three months ended September 30, 2019 was $19.69. The weighted-average grant-date fair value of RSUs granted during the nine months ended September 30, 2020 and 2019 was $20.63 and $19.06, respectively. The total intrinsic value of RSUs vested during the three months ended September 30, 2020 and 2019 was $10.1 million and $0.6 million, respectively. The total intrinsic value of RSUs vested during the nine months ended September 30, 2020 and 2019 was $10.7 million and $0.7 million, respectively. As of September 30, 2020, there was $41.5 million of total unrecognized compensation, which will be recognized over the remaining weighted-average vesting period of 3.3 years using the straight-line method. A summary of the status of the Company’s unvested RSUs and activity for the nine months ended September 30, 2020 is as follows:

		Weighted
		Average
		Grant Date
	Shares	Fair Value
Unvested as of December 31, 2019	1,415,629	$	16.46
Granted	1,490,722		20.63
Forfeited/canceled	(138,399)		16.58
Vested	(356,663)		16.68
Unvested as of September 30, 2020	2,411,289	$	18.99

Stock Options

No stock options were granted during the three or nine months ended September 30, 2020 or 2019. A summary of the Company’s stock option activity and related information for the nine months ended September 30, 2020 is as follows:

				Weighted
		Weighted		Average
		Average		Remaining	Aggregate
		Exercise		Contractual	Intrinsic
	Options	Price		Term	Value
				(in years)	(in thousands)
Outstanding as of December 31, 2019	5,945,878	$	9.41	7.5	$	88,520
Granted	—		—
Forfeited/canceled	(332,380)		9.02
Exercised	(1,278,855)		9.09			22,647
Outstanding as of September 30, 2020	4,334,643	$	9.54	6.7	$	93,935
As of September 30, 2020:
Vested and expected to vest	2,543,608	$	9.58	6.8	$	55,027
Vested and exercisable	1,789,475	$	8.56	6.3	$	40,523

As of September 30, 2020, unamortized stock-based compensation expense related to the time-based awards was $3.5 million and the remaining weighted-average vesting term was 2.0 years. The vesting of these time-based awards may accelerate and the stock options will become exercisable following both (i) an IPO and registration of shares of common stock of Ping Identity Holding Corp. and (ii) Vista Equity Partners (“Vista”) realizing a cash return on its investment in the Company equaling or exceeding $1.491 billion. Though the recognition of the remaining unamortized stock-based compensation expense may be accelerated, acceleration was not probable as of September 30, 2020.

For the awards subject to performance and market conditions, unrecognized stock-based compensation expense as of September 30, 2020 was $7.9 million. The vesting conditions of these awards provide for the options to vest and become exercisable following both (i) an IPO and registration of shares of common stock of Ping Identity Holding Corp. and (ii) Vista’s realized cash return on its investment in the Company equaling or exceeding $1.491 billion. As of September 30, 2020, these awards were not considered probable of meeting vesting requirements and accordingly, no expense was recorded. During future reporting periods, if the awards are considered probable of meeting vesting requirements, the Company will begin recognizing the associated stock-based compensation expense of $7.9 million over the expected vesting period.

Long-Term Incentive Plan

Grants under the Company’s long-term incentive plan (“LTIP”) are expected to vest following both (i) an IPO and registration of shares of common stock of Ping Identity Holding Corp. and (ii) Vista’s realized cash return on its investment in the Company equaling or exceeding $1.491 billion. As of September 30, 2020, these awards were not considered probable of meeting the vesting requirements and accordingly, no expense was recorded during the three or nine months ended September 30, 2020. During future reporting periods, if the awards are considered probable of meeting vesting requirements, the Company will begin recognizing the associated compensation expense of at least $17.9 million over the expected vesting period.

Other Liability-Classified Awards

In conjunction with the ShoCard acquisition (Note 5), the Company issued liability-classified awards to certain individuals with a stated value of $3.1 million and $2.3 million that vest on the first and second anniversary of the acquisition, respectively, and are subject to continuous service and other conditions. The liability-classified awards will be settled with a variable number of shares of the Company’s common stock at each anniversary date based on the satisfaction of such conditions. During the three and nine months ended September 30, 2020, the Company recognized $0.8 million and $1.8 million of stock-based compensation expense, respectively, related to these awards.

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Related Party Transactions

9 Months Ended

Sep. 30, 2020

Related Party Transactions

Related Party Transactions

11.    Related Party Transactions

Vista is a U.S.-based investment firm that controlled the funds which owned a majority of the Company during the three and nine months ended September 30, 2020 and 2019. During the three and nine months ended September 30, 2020 and 2019, the Company paid for consulting services and other expenses related to services provided by Vista and Vista affiliates. The total expenses incurred by the Company for Vista were $0.1 million and $0.4 million for the three months ended September 30, 2020 and 2019, respectively. The total expenses incurred by the Company for Vista were $0.3 million and $1.0 million for the nine months ended September 30, 2020 and 2019, respectively.

The Company also has revenue arrangements with Vista affiliates. The Company recognized revenue of $0.1 million and $0.2 million during the three months ended September 30, 2020 and 2019, respectively. The Company recognized revenue of $0.4 million during the nine months ended September 30, 2020 and 2019. The Company had $0.1 million and $1.1 million in accounts receivable related to these agreements at September 30, 2020 and December 31, 2019, respectively.

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Operating Leases

9 Months Ended

Sep. 30, 2020

Operating Leases

Operating Leases

12.  Operating Leases

The Company leases office spaces and a data center under noncancelable lease terms. These leases have a remaining lease term of up to six years, with a small number of office spaces that are month-to-month and accounted for as short-term leases in accordance with ASC 842-20-25-2. The Company has not recognized renewal options as part of its right-of-use assets and lease liabilities, as renewal options

are not reasonably certain of exercise or occurrence as of September 30, 2020. Additionally, these leasing arrangements do not contain residual value guarantees, and there are no other restrictions or covenants in the contracts.

Some real estate leases contain lease and non-lease components. Non-lease components generally represent use-based charges for common area maintenance, taxes and utilities. The Company has elected not to separate lease and non-lease components. In addition to variable lease payments for use-based charges, some leasing arrangements contain variable lease payments that increase based on a consumer price index. Some contracts also contain lease incentives such as tenant improvement allowances and rent holidays, which are treated as a reduction of lease payments for the measurement of the lease liability.

Determination of a leasing arrangement is performed at inception. Right-of-use assets represent the Company's right to use leased assets over the term of the lease, adjusted for lease incentives such as tenant improvements. Lease liabilities represent the Company's contractual obligation to make lease payments over the lease term. Right-of-use assets and lease liabilities are determined based on the present value of future lease payments using the interest rate implicit in the loan or, if that rate cannot be readily determined, the incremental borrowing rate. Incremental borrowing rates were determined for each lease based on the Company's borrowing rate adjusted for term differences and foreign currency risk.

The following tables present components of lease cost recorded in the condensed consolidated statement of operations and supplemental information as of and for the three and nine months ended September 30, 2020.

	Three Months Ended		Nine Months Ended
	September 30, 2020		September 30, 2020
	(in thousands)
Lease costs:
Operating lease costs	$	917	$	2,765
Short-term lease costs		126		308
Variable lease costs		520		1,483
Total lease costs	$	1,563	$	4,556

	Nine Months Ended
	September 30, 2020
	(in thousands)
Other information:
Cash paid for the amounts included in the measurement of lease liabilities within operating cash flows	$	2,893

	September 30,
	2020
Weighted-average:
Remaining lease term	5.1	years
Discount rate	3.7	%

As of September 30, 2020, the maturities of remaining lease payments included in the measurement of operating leases are as follows:

Year Ending December 31,	September 30, 2020
	(in thousands)
2020 (remaining three months)	$	1,097
2021		4,503
2022		4,461
2023		4,528
2024		4,167
Thereafter		4,066
Total lease payments		22,822
Less: imputed interest		(2,047)
Total operating lease liability	$	20,775

As previously disclosed in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019, the following table summarizes the future minimum lease payments related to operating leases as of December 31, 2019 under ASC 840.

Year Ending December 31,	December 31, 2019
	(in thousands)
2020	$	3,819
2021		3,774
2022		3,785
2023		3,839
2024		3,712
Thereafter		3,606
Total	$	22,535

Rent expense under noncancelable operating leases totaled $1.0 million and $2.6 million for the three and nine months ended September 30, 2019, respectively.

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Commitments and Contingencies

9 Months Ended

Sep. 30, 2020

Commitments and Contingencies

Commitments and Contingencies

13.   Commitments and Contingencies

Letters of Credit

As of September 30, 2020 and December 31, 2019, the Company had outstanding letters of credit under an office lease agreement that totaled $0.7 million, which primarily guaranteed early termination fees in the event of default. The Company collateralizes the letters of credit with restricted cash balances which were classified in other noncurrent assets at September 30, 2020 and December 31, 2019.

Purchase Commitments

In the ordinary course of business, the Company enters into various purchase commitments primarily related to third-party cloud hosting and data services, IT operations and marketing events. Total noncancelable purchase commitments as of September 30, 2020 were approximately $20.0 million for periods through 2023.

Employee Benefit Plans

The Company established a defined contribution savings plan under Section 401(k) of the Internal Revenue Code (the “401(k) Plan”) in which full-time U.S. employees are eligible to participate on the first day of the subsequent month of his or her date of employment. The 401(k) Plan covers substantially all employees who meet minimum age and service requirements and allows participants to defer a

percentage of their annual compensation as defined in the 401(k) Plan. Employees in the United Kingdom and Canada are covered by defined contribution savings arrangements that are administered based upon the legislative and tax requirements of the respective countries.

The Company made contributions to its employee benefit plans of $0.8 million and $0.7 million during the three months ended September 30, 2020 and 2019, respectively. The Company made contributions to its employee benefit plans of $2.3 million and $2.1 million during the nine months ended September 30, 2020 and 2019, respectively.

Litigation

From time to time, the Company may be subject to various claims, charges and litigation. The Company records a liability when it is both probable that a liability will be incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain actions and believes that resolution of such claims, charges, or litigation will not have a material impact on the Company’s financial position, results of operations, or liquidity.

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Net Loss Per Share

9 Months Ended

Sep. 30, 2020

Net Loss Per Share

Net Loss Per Share

14.     Net Loss Per Share

The following table provides a reconciliation of the numerator and denominator used in the Company’s calculation of basic and diluted net loss per share:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands, except per share amounts)
Numerator:
Net loss	$	(996)	$	(595)	$	(8,078)	$	(3,718)
Denominator:
Weighted-average common stock outstanding - basic and diluted		80,692		66,269		80,203		65,436
Net loss per share:
Basic and diluted	$	(0.01)	$	(0.01)	$	(0.10)	$	(0.06)

The following shares were excluded from the computation of diluted net loss per share for the periods presented, as their effect would have been antidilutive:

	Three Months Ended September 30,		Nine Months Ended September 30,
	2020	2019	2020	2019
	(in thousands)
RSUs	2,411	88	2,411	88
Stock options	2,544	4,008	2,544	4,008
Other awards	173	—	173	—
Total antidilutive shares	5,128	4,096	5,128	4,096

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Subsequent Events

9 Months Ended

Sep. 30, 2020

Subsequent Events

Subsequent Events

15.     Subsequent Events

On October 31, 2020, the Company acquired Symphonic Software Limited (“Symphonic”) for $31 million in cash funded with existing resources. Symphonic is a leader in dynamic authorization for protecting APIs, data, apps and resources through identity. An additional $0.4 million and $0.6 million is payable in common stock of the Company on December 31, 2021 and December 31, 2022, respectively, contingent on individuals remaining employed as of those dates and meeting certain performance conditions. These amounts are payable on such dates based on a fixed dollar value.

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Overview and Basis of Presentation (Policies)

9 Months Ended

Sep. 30, 2020

Summary of Significant Accounting Policies

Basis of Presentation and Principles of Consolidation

Basis of Presentation and Principles of Consolidation

The condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated. The accompanying condensed consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). All amounts are reported in U.S. dollars.

Use of Estimates

Use of Estimates

The preparation of condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities at the date of the condensed consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Significant estimates and assumptions reflected in these condensed consolidated financial statements include, but are not limited to, establishing allowances for doubtful accounts, determining useful lives for finite-lived assets, assessing the recoverability of long-lived assets, determining the fair values of assets acquired and liabilities assumed in business combinations, determining the value of right-of-use assets and lease liabilities, accounting for income taxes and related valuation allowances against deferred tax assets, valuing stock option awards and assessing the probability of the awards meeting vesting conditions, recognizing revenue, determining the amortization period for deferred commissions and assessing the accounting treatment for commitments and contingencies. Management evaluates these estimates and assumptions on an ongoing basis and makes estimates based on historical experience

and various other assumptions that are believed to be reasonable. Actual results may differ from these estimates due to risks and uncertainties, including the uncertainty surrounding rapidly changing market and economic conditions due to the recent outbreak of the novel Coronavirus Disease 2019 ("COVID-19").

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Summary of Significant Accounting Policies (Policies)

9 Months Ended

Sep. 30, 2020

Summary of Significant Accounting Policies

Revenue Recognition

Revenue Recognition

The Company recognizes revenue under Accounting Standards Codification Topic 606 (“ASC 606”), Revenue from Contracts with Customers. Under ASC 606, the Company recognizes revenue when its customer obtains control of promised goods or services in an amount that reflects the consideration that the Company expects to receive in exchange for those goods or services.

Disaggregation of Revenue

The following table presents revenue by category:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Subscription term-based licenses:
Multi-year subscription term-based licenses	$	22,974	$	28,497	$	68,103	$	80,922
1-year subscription term-based licenses		11,944		12,649		40,276		33,731
Total subscription term-based licenses		34,918		41,146		108,379		114,653
Subscription SaaS and support and maintenance		20,195		16,349		57,820		46,734
Professional services and other		4,828		4,270		14,135		13,276
Total revenue	$	59,941	$	61,765	$	180,334	$	174,663

The following table presents revenue by geographic region, which is based on the delivery address of the customer, and is summarized by geographic area:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
United States	$	41,818	$	46,305	$	129,473	$	136,010
International		18,123		15,460		50,861		38,653
Total revenue	$	59,941	$	61,765	$	180,334	$	174,663

Other than the United States, no other individual country exceeded 10% of total revenue for the three months ended September 30, 2020 and 2019 or the nine months ended September 30, 2020 and 2019.

Contract Balances

Contract assets represent amounts for which the Company has recognized revenue, pursuant to its revenue recognition policy, for contracts that have not yet been invoiced to customers where there is a remaining performance obligation, typically for multi-year arrangements. The opening and closing balances of contract assets were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	84,701	$	75,637	$	86,010	$	67,468
Ending balance		84,005		83,399		84,005		83,399
Change	$	(696)	$	7,762	$	(2,005)	$	15,931

Contract liabilities consist of customer billings in advance of revenue being recognized. The opening and closing balances of contract liabilities included in deferred revenue were as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	39,964	$	35,490	$	47,507	$	35,367
Ending balance		37,992		32,207		37,992		32,207
Change	$	(1,972)	$	(3,283)	$	(9,515)	$	(3,160)

The change in deferred revenue relates primarily to invoicing customers and recognizing revenue in conjunction with the satisfaction of performance obligations. Revenue recognized during the three and nine months ended September 30, 2020 and 2019 that was included in the deferred revenue balances at the beginning of the respective periods was as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Deferred revenue recognized as revenue	$	5,314	$	4,805	$	40,529	$	29,106

Remaining Performance Obligations

Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and noncancelable amounts to be invoiced. As of September 30, 2020, the Company had $134.6 million of transaction price allocated to remaining performance obligations, of which 88% is expected to be recognized as revenue over the next 24 months, with the remainder to be recognized thereafter.

Deferred Commissions

Deferred Commissions

The following table summarizes the account activity of deferred commissions for the three and nine months ended September 30, 2020 and 2019:

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	13,095	$	11,902	$	13,670	$	11,033
Additions to deferred commissions		2,580		1,666		5,766		5,295
Amortization of deferred commissions		(1,671)		(1,350)		(5,432)		(4,110)
Ending balance	$	14,004	$	12,218	$	14,004	$	12,218
Deferred commissions, current	$	5,773	$	4,846	$	5,773	$	4,846
Deferred commissions, noncurrent		8,231		7,372		8,231		7,372
Total deferred commissions	$	14,004	$	12,218	$	14,004	$	12,218

Recent Accounting Pronouncements

Recent Accounting Pronouncements

Under the Jumpstart Our Business Startups Act (the “JOBS Act”), emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to private companies. The Company elected to use the extended transition period for complying with new or revised accounting standards under the JOBS Act until it is no longer an emerging growth company or until it chooses to affirmatively and irrevocably opt out of the extended transition period. On June 30, 2020, the last day of the Company’s second fiscal quarter in 2020, the market value of the Company’s common stock held by non-affiliates exceeded $700 million. Accordingly, the Company will be deemed a large accelerated filer as of December 31, 2020 and can no longer take advantage of the extended timeline to comply with new or revised accounting standards applicable to public companies beginning with its Annual Report on Form 10-K for the year ending December 31, 2020.

In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842) (“ASU 2016-02”), which supersedes the guidance in topic ASC 840, Leases (“ASC 840”). The new standard requires lessees to apply a dual approach, classifying leases as either finance or operating leases based on the principle of whether or not the lease is effectively a financed purchase by the lessee. This classification will determine whether lease expense is recognized based on an effective interest method or on a straight-line basis over the term of the lease. A lessee is also required to record a right-of-use asset and a lease liability for all leases with a term of greater than 12 months regardless of their classification. Leases with a term of 12 months or less will be accounted for similar to existing guidance for operating leases today. The FASB has also issued several ASUs to provide implementation guidance relating to ASU 2016-02, including ASU 2017-13, ASU 2018-10, ASU 2018-11, ASU 2018-20 and ASU 2019-01, all of which the Company has considered when evaluating the impact of ASU 2016-02. Collectively, the Company refers to the amendments described herein as “ASC 842.”

Effective January 1, 2020, the Company adopted ASC 842 using the modified retrospective transition approach through a cumulative-effect adjustment, which resulted in the recognition of right-of-use assets of $14.6 million and lease liabilities of $18.9 million. As part of applying the modified retrospective transition method, the Company elected to apply the package of transition practical expedients within the new guidance. As required by ASC 842, these expedients have been elected as a package and have been consistently applied across the Company’s lease portfolio. Given this election, the Company need not reassess the following:

● whether any expired or existing contracts are or contain leases;

● the lease classification for any expired or existing leases; or

● the treatment of initial direct costs relating to any existing leases.

The Company also elected to apply the transition practical expedient to use hindsight in determining lease term and in assessing impairment of right-of-use assets. As a result of adoption of this standard and election of the transition practical expedients, the Company recognized right-of-use assets and lease liabilities for those leases classified as operating leases under ASC 840 that continued to be classified as operating leases under ASC 842 at the later of (1) the earliest period presented or (2) the applicable lease commencement date.

In applying the modified retrospective transition method to these leases, the Company measured lease liabilities at the present value of the sum of remaining minimum rental payments (as defined under ASC 840), as the leases contained no residual value guarantees. These lease liabilities have been measured using the Company’s incremental borrowing rates at the later of (1) the earliest period presented or (2) the commencement date of the applicable lease. Additionally, right-of-use assets for these operating leases have been measured as the initial measurement of applicable lease liabilities adjusted for any prepaid/accrued rent and unamortized lease incentives. The adoption of ASC 842 did not have a material impact on the condensed consolidated statements of cash flows or condensed consolidated statements of operations and comprehensive loss. Expanded disclosures around the Company’s lease agreements under ASC 842 are included in Note 12 of these condensed consolidated financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments — Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (‘‘ASU 2016-13’’), which changes the impairment model for most financial assets. The new model uses a forward-looking expected loss method, which will generally result in earlier recognition of allowances for losses. In February 2020, the FASB issued ASU No. 2020-02, Financial Instruments – Credit Losses (Topic 326), which amends the effective date of the original pronouncement for smaller reporting companies. For public companies, ASU 2016-13 is effective for fiscal years beginning after December 15, 2019, including interim periods within that reporting period. For all other entities, including emerging growth companies, ASU 2016-13 and its amendments are effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years. Early adoption is permitted. As the Company will be designated a large accelerated filer on December 31, 2020, it plans to adopt ASU 2016-13 in the fourth quarter of 2020 for the year ended December 31, 2020. The Company is currently evaluating the impact of the adoption of these pronouncements on its condensed consolidated financial statements and related disclosures.

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework—Changes to the Disclosure Requirements for Fair Value Measurement (“ASU 2018-13”), which improves the disclosure requirements for fair value measurements. Effective January 1, 2020, the Company adopted ASU 2018-13. The adoption did not have a material impact on its condensed consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (“ASU 2018-15”), which requires implementation costs incurred by customers in a cloud computing arrangement to be deferred over the noncancelable term of the cloud computing arrangement plus any optional renewal periods that (1) are reasonably certain to be exercised by the customer, or (2) for which exercise of the renewal option is controlled by the cloud service provider. For public companies, the effective date of this pronouncement is for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. For all other entities, the effective date of this pronouncement is for fiscal years beginning after December 15, 2020 and interim periods within annual periods beginning after December 15, 2021. Early adoption is permitted. As the Company will be designated a large accelerated filer on December 31, 2020, it plans

to adopt ASU 2018-15 in the fourth quarter of 2020 for the year ended December 31, 2020. While the Company is currently evaluating the impact of this pronouncement on its condensed consolidated financial statements and related disclosures, it does not expect the adoption of ASU 2018-15 to be material.

In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes (“ASU 2019-12”), which simplifies the accounting for income taxes, eliminates certain exceptions to the general principles in Topic 740 and clarifies certain aspects of the current guidance to improve consistent application among reporting entities. For public entities, ASU 2019-12 is effective for fiscal years beginning after December 15, 2020, including interim periods within those fiscal years. For all other entities, ASU 2019-12 is effective for fiscal years beginning after December 15, 2021 and interim periods within annual periods beginning after December 15, 2022. Early adoption is permitted, including adoption in any interim period for which financial statements have not yet been issued. The Company is currently evaluating the impact of ASU 2019-12 on its condensed consolidated financial statements.

In March 2020, the FASB issued ASU No. 2020-04, Reference Rate Reform (Topic 848) (“ASU 2020-04”), which provides companies with temporary optional financial reporting alternatives to ease the potential burden in accounting for reference rate reform and includes a provision that allows companies to account for a modified contract as a continuation of an existing contract. ASU 2020-04 is effective for all entities as of March 12, 2020 through December 31, 2022. The Company is currently in the process of evaluating ASU 2020-04 and its effect on its condensed consolidated financial statements.

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Summary of Significant Accounting Policies (Tables)

9 Months Ended

Sep. 30, 2020

Summary of Significant Accounting Policies

Schedule of revenue by category

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Subscription term-based licenses:
Multi-year subscription term-based licenses	$	22,974	$	28,497	$	68,103	$	80,922
1-year subscription term-based licenses		11,944		12,649		40,276		33,731
Total subscription term-based licenses		34,918		41,146		108,379		114,653
Subscription SaaS and support and maintenance		20,195		16,349		57,820		46,734
Professional services and other		4,828		4,270		14,135		13,276
Total revenue	$	59,941	$	61,765	$	180,334	$	174,663

Schedule of revenue by geographic region

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
United States	$	41,818	$	46,305	$	129,473	$	136,010
International		18,123		15,460		50,861		38,653
Total revenue	$	59,941	$	61,765	$	180,334	$	174,663

Schedule of contract assets

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	84,701	$	75,637	$	86,010	$	67,468
Ending balance		84,005		83,399		84,005		83,399
Change	$	(696)	$	7,762	$	(2,005)	$	15,931

Schedule of contract liabilities

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	39,964	$	35,490	$	47,507	$	35,367
Ending balance		37,992		32,207		37,992		32,207
Change	$	(1,972)	$	(3,283)	$	(9,515)	$	(3,160)

Schedule of deferred revenue recognized as revenue

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Deferred revenue recognized as revenue	$	5,314	$	4,805	$	40,529	$	29,106

Schedule of deferred commission

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Beginning balance	$	13,095	$	11,902	$	13,670	$	11,033
Additions to deferred commissions		2,580		1,666		5,766		5,295
Amortization of deferred commissions		(1,671)		(1,350)		(5,432)		(4,110)
Ending balance	$	14,004	$	12,218	$	14,004	$	12,218
Deferred commissions, current	$	5,773	$	4,846	$	5,773	$	4,846
Deferred commissions, noncurrent		8,231		7,372		8,231		7,372
Total deferred commissions	$	14,004	$	12,218	$	14,004	$	12,218

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Fair Value of Financial Instruments (Tables)

9 Months Ended

Sep. 30, 2020

Fair Value of Financial Instruments

Schedule of fair value of financial instruments

	September 30, 2020
	Level 1		Level 2		Level 3		Total
	(in thousands)
Cash and cash equivalents:
Money market funds	$	140,074	$	—	$	—	$	140,074

	December 31, 2019
	Level 1		Level 2		Level 3		Total
	(in thousands)
Cash and cash equivalents:
Money market funds	$	47,858	$	—	$	—	$	47,858

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Property and Equipment (Tables)

9 Months Ended

Sep. 30, 2020

Property and Equipment

Schedule of property and equipment

	September 30,		December 31,
	2020		2019
	(in thousands)
Computer equipment	$	6,082	$	5,729
Furniture and fixtures		3,798		3,757
Purchased computer software		785		785
Leasehold improvements		7,492		7,086
Other		448		448
Property and equipment, gross		18,605		17,805
Less: Accumulated depreciation		(9,041)		(6,622)
Property and equipment, net	$	9,564	$	11,183

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Business Combinations (Tables)

9 Months Ended

Sep. 30, 2020

ShoCard, Inc

Business Combinations

Schedule of allocation of the purchase price, based on the estimated fair value of the assets acquired and liabilities assumed at the acquisition date

	March 2, 2020		Useful Life
	(in thousands)
Fair value of net assets acquired
Developed technology	$	3,550	7 years
Goodwill		964	Indefinite
Deferred tax asset		1,005
Other assets		11
Total assets acquired		5,530
Other liabilities		(2)
Total liabilities assumed		(2)
Net assets acquired	$	5,528

Elastic Beam Inc.

Business Combinations

Schedule of allocation of the purchase price, based on the estimated fair value of the assets acquired and liabilities assumed at the acquisition date

	April 5, 2018		Useful Life
	(in thousands)
Fair value of net assets acquired
In process research and development	$	3,006	Indefinite
Goodwill		15,972	Indefinite
Deferred tax asset		108
Other assets		3
Total assets acquired		19,089
Deferred revenue		(115)
Total liabilities assumed		(115)
Net assets acquired	$	18,974

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Goodwill and Intangible Assets (Tables)

9 Months Ended

Sep. 30, 2020

Goodwill and Intangible Assets

Summary of changes in the carrying amount of goodwill balance

The changes in the carrying amount of the Company’s goodwill balance from December 31, 2019 to September 30, 2020 were as follows (in thousands):

Beginning balance	$	417,696
Additions to goodwill related to acquisitions		964
Ending balance	$	418,660

Summary of intangible assets

The Company’s intangible assets as of September 30, 2020 were as follows:

	September 30, 2020
	Gross		Accumulated		Net Carrying
	Amount		Amortization		Value
	(in thousands)
Developed technology	$	112,074	$	(52,248)	$	59,826
Customer relationships		94,875		(31,832)		63,043
Trade names		56,711		(24,006)		32,705
Capitalized internal-use software		32,244		(11,012)		21,232
Other intangible assets		1,178		(537)		641
Total intangible assets	$	297,082	$	(119,635)	$	177,447

The Company’s intangible assets as of December 31, 2019 were as follows:

	December 31, 2019
	Gross		Accumulated		Net Carrying
	Amount		Amortization		Value
	(in thousands)
Developed technology	$	107,938	$	(42,260)	$	65,678
Customer relationships		94,875		(26,205)		68,670
Trade names		56,640		(19,754)		36,886
Capitalized internal-use software		21,881		(6,375)		15,506
Other intangible assets		1,077		(535)		542
Total intangible assets subject to amortization		282,411		(95,129)		187,282
In-process research and development		586		—		586
Total intangible assets	$	282,997	$	(95,129)	$	187,868

Summary of expected amortization expense for intangible assets subject to amortization for the next five years

Year Ending December 31,	September 30, 2020
	(in thousands)
2020 (remaining three months)	$	8,659
2021		33,946
2022		32,091
2023		29,750
2024		26,377
Thereafter		46,624
Total	$	177,447

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Debt (Tables)

9 Months Ended

Sep. 30, 2020

Debt

Summary of future principal payments on outstanding borrowings

Future principal payments on outstanding borrowings as of September 30, 2020 are as follows:

Year Ending December 31,	September 30, 2020
	(in thousands)
2020 (remaining three months)	$	—
2021		—
2022		—
2023		—
2024		150,000
Thereafter		—
Total	$	150,000

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Stock-Based Compensation (Tables)

9 Months Ended

Sep. 30, 2020

Stock-Based Compensation

Summary of stock-based compensation expense

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands)
Subscription cost of revenue	$	166	$	—	$	486	$	—
Professional services and other cost of revenue		98		—		281		—
Sales and marketing		1,169		283		3,209		693
Research and development		1,602		225		3,788		658
General and administrative		1,546		1,190		4,219		2,446
Total	$	4,581	$	1,698	$	11,983	$	3,797

Summary of the status of the Company's unvested RSUs and activity

		Weighted
		Average
		Grant Date
	Shares	Fair Value
Unvested as of December 31, 2019	1,415,629	$	16.46
Granted	1,490,722		20.63
Forfeited/canceled	(138,399)		16.58
Vested	(356,663)		16.68
Unvested as of September 30, 2020	2,411,289	$	18.99

Summary of stock option activity and related information

				Weighted
		Weighted		Average
		Average		Remaining	Aggregate
		Exercise		Contractual	Intrinsic
	Options	Price		Term	Value
				(in years)	(in thousands)
Outstanding as of December 31, 2019	5,945,878	$	9.41	7.5	$	88,520
Granted	—		—
Forfeited/canceled	(332,380)		9.02
Exercised	(1,278,855)		9.09			22,647
Outstanding as of September 30, 2020	4,334,643	$	9.54	6.7	$	93,935
As of September 30, 2020:
Vested and expected to vest	2,543,608	$	9.58	6.8	$	55,027
Vested and exercisable	1,789,475	$	8.56	6.3	$	40,523

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Operating Leases (Tables)

9 Months Ended

Sep. 30, 2020

Operating Leases

Schedule of components of lease cost and supplemental information

	Three Months Ended		Nine Months Ended
	September 30, 2020		September 30, 2020
	(in thousands)
Lease costs:
Operating lease costs	$	917	$	2,765
Short-term lease costs		126		308
Variable lease costs		520		1,483
Total lease costs	$	1,563	$	4,556

	Nine Months Ended
	September 30, 2020
	(in thousands)
Other information:
Cash paid for the amounts included in the measurement of lease liabilities within operating cash flows	$	2,893

	September 30,
	2020
Weighted-average:
Remaining lease term	5.1	years
Discount rate	3.7	%

Summary of maturities of remaining lease payments

Year Ending December 31,	September 30, 2020
	(in thousands)
2020 (remaining three months)	$	1,097
2021		4,503
2022		4,461
2023		4,528
2024		4,167
Thereafter		4,066
Total lease payments		22,822
Less: imputed interest		(2,047)
Total operating lease liability	$	20,775

Summary the future minimum lease payments related to operating leases

Year Ending December 31,	December 31, 2019
	(in thousands)
2020	$	3,819
2021		3,774
2022		3,785
2023		3,839
2024		3,712
Thereafter		3,606
Total	$	22,535

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Net Loss Per Share (Tables)

9 Months Ended

Sep. 30, 2020

Net Loss Per Share

Summary of reconciliation of the numerator and denominator used in the Company's calculation of basic and diluted net loss per share

	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
	(in thousands, except per share amounts)
Numerator:
Net loss	$	(996)	$	(595)	$	(8,078)	$	(3,718)
Denominator:
Weighted-average common stock outstanding - basic and diluted		80,692		66,269		80,203		65,436
Net loss per share:
Basic and diluted	$	(0.01)	$	(0.01)	$	(0.10)	$	(0.06)

Summary of shares excluded from the computation of diluted net loss per share for the periods presented, as their effect would have been antidilutive

	Three Months Ended September 30,		Nine Months Ended September 30,
	2020	2019	2020	2019
	(in thousands)
RSUs	2,411	88	2,411	88
Stock options	2,544	4,008	2,544	4,008
Other awards	173	—	173	—
Total antidilutive shares	5,128	4,096	5,128	4,096

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Summary of Significant Accounting Policies - Revenue by category (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Disaggregation of Revenue
Total revenue	$ 59,941	$ 61,765	$ 180,334	$ 174,663
Subscription
Disaggregation of Revenue
Total revenue	55,113	57,495	166,199	161,387
Subscription term-based licenses
Disaggregation of Revenue
Total revenue	34,918	41,146	108,379	114,653
Multi-year subscription term-based licenses
Disaggregation of Revenue
Total revenue	22,974	28,497	68,103	80,922
1-year subscription term-based licenses
Disaggregation of Revenue
Total revenue	11,944	12,649	40,276	33,731
Subscription SaaS and support and maintenance
Disaggregation of Revenue
Total revenue	20,195	16,349	57,820	46,734
Professional services and other
Disaggregation of Revenue
Total revenue	$ 4,828	$ 4,270	$ 14,135	$ 13,276

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Summary of Significant Accounting Policies - Revenue by geographic area (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Disaggregation of Revenue
Total revenue	$ 59,941	$ 61,765	$ 180,334	$ 174,663
United States
Disaggregation of Revenue
Total revenue	41,818	46,305	129,473	136,010
International
Disaggregation of Revenue
Total revenue	$ 18,123	$ 15,460	$ 50,861	$ 38,653

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Summary of Significant Accounting Policies - Contract assets (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Contract assets
Beginning balance	$ 84,701	$ 75,637	$ 86,010	$ 67,468
Ending balance	84,005	83,399	84,005	83,399
Change	$ (696)	$ 7,762	$ (2,005)	$ 15,931

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Summary of Significant Accounting Policies - Contract liabilities (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Contract liabilities
Beginning balance	$ 39,964	$ 35,490	$ 47,507	$ 35,367
Ending balance	37,992	32,207	37,992	32,207
Change	$ (1,972)	$ (3,283)	$ (9,515)	$ (3,160)

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Summary of Significant Accounting Policies - Deferred revenue recognized as revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Deferred revenue recognized as revenue
Deferred revenue recognized as revenue	$ 5,314	$ 4,805	$ 40,529	$ 29,106

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Summary of Significant Accounting Policies - Remaining Performance Obligation (Details) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-07-01 $ in Millions	Sep. 30, 2020 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Transaction price allocated to remaining performance obligations	$ 134.6
Percentage expected to be recognized as revenue	88.00%
Expected to be recognized as revenue, period	24 months

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Summary of Significant Accounting Policies - Deferred Commissions (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Dec. 31, 2019	Sep. 30, 2019
Summary of Significant Accounting Policies
Beginning balance	$ 13,095	$ 11,902	$ 13,670	$ 11,033
Additions to deferred commissions	2,580	1,666	5,766	5,295
Amortization of deferred commissions	(1,671)	(1,350)	(5,432)	(4,110)
Ending balance	14,004	12,218	14,004	12,218
Deferred commissions, current					$ 5,773	$ 5,814	$ 4,846
Deferred commissions, noncurrent					8,231	7,856	7,372
Total deferred commissions	$ 14,004	$ 12,218	$ 14,004	$ 12,218	$ 14,004	$ 13,670	$ 12,218

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Summary of Significant Accounting Policies - Recent Accounting Pronouncements (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Jan. 01, 2020
Recent Accounting Pronouncements
Right of use asset	$ 15,052
Operating lease liability	$ 20,775
Restatement Adjustment | ASU 2016-02
Recent Accounting Pronouncements
Right of use asset		$ 14,600
Operating lease liability		$ 18,900

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Fair Value of Financial Instruments (Details) - Recurring - Money market funds - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Fair Value of Financial Instruments
Cash and cash equivalents	$ 140,074	$ 47,858
Level 1
Fair Value of Financial Instruments
Cash and cash equivalents	$ 140,074	$ 47,858

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Property and Equipment (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Property and Equipment
Property and equipment, gross	$ 18,605		$ 18,605		$ 17,805
Less: Accumulated depreciation	(9,041)		(9,041)		(6,622)
Property and equipment, net	9,564		9,564		11,183
Depreciation expense	900	$ 700	2,800	$ 2,100
Computer equipment
Property and Equipment
Property and equipment, gross	6,082		6,082		5,729
Furniture and fixtures
Property and Equipment
Property and equipment, gross	3,798		3,798		3,757
Purchased computer software
Property and Equipment
Property and equipment, gross	785		785		785
Leasehold improvements
Property and Equipment
Property and equipment, gross	7,492		7,492		7,086
Other
Property and Equipment
Property and equipment, gross	$ 448		$ 448		$ 448

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Business Combinations (Details) - USD ($) $ in Millions			9 Months Ended
	Mar. 02, 2020	Apr. 05, 2018	Sep. 30, 2020	Sep. 30, 2019
ShoCard, Inc
Business Combinations
Percentage of voting equity interest acquired	100.00%
Total purchase price	$ 5.5
Contingent compensation payable on the first anniversary of acquisition	3.1
Contingent compensation payable on the second anniversary of acquisition	$ 2.3
Elastic Beam Inc.
Business Combinations
Percentage of voting equity interest acquired		100.00%
Total purchase price		$ 19.0
Up-front cash consideration		17.4
Consideration payable		1.6
Consideration payable on the first anniversary of acquisition		1.1
Consideration payable on the second anniversary of acquisition		0.5
Consideration paid on the first anniversary of acquisition				$ 1.1
Consideration paid on the second anniversary of acquisition			$ 0.5
Contingent compensation payable on the first anniversary of acquisition		4.8
Contingent compensation payable on the second anniversary of acquisition		$ 4.2
Contingent compensation paid on the first anniversary of acquisition				4.8
Contingent compensation paid on the second anniversary of acquisition				$ 4.2

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Business Combinations - Fair value of assets acquired and liabilities (Details) - USD ($) $ in Thousands		9 Months Ended
	Mar. 02, 2020	Sep. 30, 2020	Dec. 31, 2019	Apr. 05, 2018
Fair value of net assets acquired
Goodwill		$ 418,660	$ 417,696
ShoCard, Inc
Fair value of net assets acquired
Goodwill	$ 964
Deferred tax asset	1,005
Other assets	11
Total assets acquired	5,530
Other liabilities	(2)
Total liabilities assumed	(2)
Net assets acquired	5,528
Goodwill deductible for tax purposes	0
Acquisition related expenses		$ 600
ShoCard, Inc | Developed technology
Fair value of net assets acquired
Finite-lived intangible assets	$ 3,550
Useful life	7 years
Elastic Beam Inc.
Fair value of net assets acquired
In process research and development				$ 3,006
Goodwill				15,972
Deferred tax asset				108
Other assets				3
Total assets acquired				19,089
Deferred revenue				(115)
Total liabilities assumed				(115)
Net assets acquired				18,974
Goodwill deductible for tax purposes				$ 0

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Goodwill and Intangible Assets (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2020 USD ($)
Changes in the carrying amount of the Company's goodwill balance
Beginning balance	$ 417,696
Additions to goodwill related to acquisitions	964
Ending balance	$ 418,660

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Goodwill and Intangible Assets - Intangible assets (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Total intangible assets subject to amortization
Gross Amount					$ 282,411
Accumulated Amortization	$ (119,635)		$ (119,635)		(95,129)
Net Carrying Value	177,447		177,447		187,282
Total intangible assets not subject to amortization
Total intangible assets	297,082		297,082		282,997
Total intangible assets, net	177,447		177,447		187,868
Amortization expense	8,500	$ 7,500	24,700	$ 22,200
In-process research and development reclassified to developed technology as technological feasibility was achieved			600
Stock-based compensation expense			11,983	3,797
In-process research and development
Total intangible assets not subject to amortization
Indefinite lived intangible assets					586
Developed technology
Total intangible assets subject to amortization
Gross Amount	112,074		112,074		107,938
Accumulated Amortization	(52,248)		(52,248)		(42,260)
Net Carrying Value	59,826		59,826		65,678
Customer relationships
Total intangible assets subject to amortization
Gross Amount	94,875		94,875		94,875
Accumulated Amortization	(31,832)		(31,832)		(26,205)
Net Carrying Value	63,043		63,043		68,670
Trade names
Total intangible assets subject to amortization
Gross Amount	56,711		56,711		56,640
Accumulated Amortization	(24,006)		(24,006)		(19,754)
Net Carrying Value	32,705		32,705		36,886
Capitalized internal-use software
Total intangible assets subject to amortization
Gross Amount	32,244		32,244		21,881
Accumulated Amortization	(11,012)		(11,012)		(6,375)
Net Carrying Value	21,232		21,232		15,506
Total intangible assets not subject to amortization
Amount capitalized	3,200	2,800	10,400	7,300
Stock-based compensation expense	200	$ 0	500	$ 0
Other intangible assets
Total intangible assets subject to amortization
Gross Amount	1,178		1,178		1,077
Accumulated Amortization	(537)		(537)		(535)
Net Carrying Value	$ 641		$ 641		$ 542

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Goodwill and Intangible Assets - Amortization expense for intangible assets (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Expected amortization expense for intangible assets subject to amortization
2020 (remaining three months)	$ 8,659
2021	33,946
2022	32,091
2023	29,750
2024	26,377
Thereafter	46,624
Total	$ 177,447	$ 187,282

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Debt (Details) $ in Thousands	1 Months Ended	3 Months Ended		9 Months Ended		12 Months Ended
	Jan. 31, 2018 USD ($)	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Dec. 31, 2019 USD ($) item
Debt
Loss on extinguishment of debt			$ 3,150		$ 3,150
Interest expense		$ 500	3,600	$ 1,600	11,400
Long-term debt		148,951		148,951		$ 50,941
Deferred debt issuance costs		1,000		1,000		1,200
Amortization of debt issuance costs		$ 100	$ 200	$ 187	$ 626
2018 Term Loan
Debt
Principal amount of debt	$ 250,000
2018 Revolver
Debt
Principal amount of debt	25,000
Threshold stock repurchases	$ 1,500
Threshold percentage of consolidated EBITDA	3.75%
Total leverage ratio as exceptions	4.25
Threshold percentage of parents market capitalization	7.00%
2018 Revolver | LIBO rate
Debt
Floor rate (as a percent)	1.00%
Variable rate spread (as a percent)	3.75%
2018 Revolver | Base rate
Debt
Floor rate (as a percent)	2.00%
Variable rate spread (as a percent)	2.75%
2019 Credit Agreement
Debt
Principal amount of debt						$ 150,000
Consolidated interest coverage ratio						3.50
Threshold stock repurchases						$ 5,000
Number of quarters | item						4
Threshold unlimited amounts						$ 19,500
Threshold percentage of consolidated EBITDA						15.00%
Total leverage ratio as exceptions						6.00
2019 Credit Agreement | Minimum
Debt
Principal amount of debt						$ 10,000
Senior secured net leverage ratio						3.50
Commitment fee percentage						0.20%
2019 Credit Agreement | Maximum
Debt
Senior secured net leverage ratio						4.00
Commitment fee percentage						0.35%
2019 Credit Agreement | Federal funds rate
Debt
Variable rate spread (as a percent)						0.50%
2019 Credit Agreement | LIBO rate | Minimum
Debt
Variable rate spread (as a percent)						1.25%
2019 Credit Agreement | LIBO rate | Maximum
Debt
Variable rate spread (as a percent)						2.00%
2019 Credit Agreement | Adjusted one month LIBOR
Debt
Variable rate spread (as a percent)						1.00%
2019 Credit Agreement | Base rate | Minimum
Debt
Variable rate spread (as a percent)						0.25%
2019 Credit Agreement | Base rate | Maximum
Debt
Variable rate spread (as a percent)						1.00%

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Debt - Future principal payments (Details) $ in Thousands	Sep. 30, 2020 USD ($)
Future principal payments on outstanding borrowings
2024	$ 150,000
Total	$ 150,000

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Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Income Taxes
Benefit for income taxes	$ 4,061	$ 3,986	$ 8,937	$ 5,227

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Stockholders' Equity - Common stock and Preferred stock (Details)	9 Months Ended
	Sep. 30, 2020 Vote $ / shares shares	Dec. 31, 2019 $ / shares shares	Sep. 05, 2019 $ / shares shares	Sep. 04, 2019 shares	Jun. 30, 2016 $ / shares shares
Common stock
Common stock, authorized (in shares)	500,000,000	500,000,000	500,000,000	85,000,000	85,000,000
Common stock, par value (in dollars per share) | $ / shares	$ 0.001	$ 0.001	$ 0.001		$ 0.001
Number of votes per share | Vote	1
Preferred stock
Preferred stock, authorized (in shares)	50,000,000	50,000,000	50,000,000	34,000,000	34,000,000
Preferred stock, par value (in dollars per share) | $ / shares	$ 0.001	$ 0.001	$ 0.001		$ 0.001
Preferred stock, issued (in shares)	0	0
Preferred stock, outstanding (in shares)	0	0

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Stock-Based Compensation - Expenses (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Jun. 30, 2016
Stock-Based Compensation
Stock-based compensation expense	$ 4,581	$ 1,698	$ 11,983	$ 3,797
2016 Plan
Stock-Based Compensation
Common stock reserved for future issuance					6,800,000
2019 Omnibus Incentive Plan
Stock-Based Compensation
Maximum number of shares available for issuance	11,290,813		11,290,813
Subscription cost of revenue
Stock-Based Compensation
Stock-based compensation expense	$ 166		$ 486
Professional services and other cost of revenue
Stock-Based Compensation
Stock-based compensation expense	98		281
Sales and marketing
Stock-Based Compensation
Stock-based compensation expense	1,169	283	3,209	693
Research and development
Stock-Based Compensation
Stock-based compensation expense	1,602	225	3,788	658
General and administrative
Stock-Based Compensation
Stock-based compensation expense	$ 1,546	$ 1,190	$ 4,219	$ 2,446

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Stock-Based Compensation - Restricted Stock Units (Details) - RSU - USD ($) $ / shares in Units, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020
Stock Based Compensation
Weighted-average grant-date fair value	$ 18.99		$ 18.99		$ 18.99
Total intrinsic value	$ 10.1	$ 0.6	$ 10.7	$ 0.7
Total unrecognized compensation					$ 41.5
Unrecognized compensation, recognition period			3 years 3 months 18 days
RSUs granted	0		1,490,722
Shares
Unvested as of December 31, 2019			1,415,629
Granted	0		1,490,722
Forfeited/canceled			(138,399)
Vested			(356,663)
Unvested as of June 30, 2020	2,411,289		2,411,289
Weighted Average Grant Date Fair Value
Unvested as of December 31, 2019			$ 16.46
Granted		$ 19.69	20.63	$ 19.06
Forfeited/canceled			16.58
Vested			16.68
Unvested as of June 30, 2020	$ 18.99		$ 18.99
Minimum
Stock Based Compensation
Vesting period			1 year
Maximum
Stock Based Compensation
Vesting period			4 years

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Stock-Based Compensation - Stock Options (Details) - shares	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Stock Options
Stock Based Compensation
Granted	0	0	0	0

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Stock-Based Compensation - Company's Stock Option Activity (Details) - USD ($)	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Aggregate Intrinsic Value
Stock-based compensation expense	$ 4,581,000	$ 1,698,000	$ 11,983,000	$ 3,797,000
Stock Options
Options
Outstanding as of December 31, 2019			5,945,878
Granted	0	0	0	0
Forfeited/canceled			(332,380)
Exercised			(1,278,855)
Outstanding as of June 30, 2020	4,334,643		4,334,643		5,945,878
Vested and expected to vest	2,543,608		2,543,608
Vested and exercisable	1,789,475		1,789,475
Weighted Average Exercise Price
Outstanding as of December 31, 2018			$ 9.41
Forfeited/cancelled			9.02
Exercised			9.09
Outstanding as of December 31, 2019	$ 9.54		9.54		$ 9.41
Vested and expected to vest	9.58		9.58
Vested and exercisable	$ 8.56		$ 8.56
Weighted Average Remaining Contractual Term (in years)
Weighted Average Remaining Contractual Term - Outstanding			6 years 8 months 12 days		7 years 6 months
Weighted Average Remaining Contractual Term - Vested and expected to vest			6 years 9 months 18 days
Weighted Average Remaining Contractual Term - Vested and exercisable			6 years 3 months 18 days
Aggregate Intrinsic Value
Outstanding at the beginning (in dollars)			$ 88,520,000
Exercised			22,647,000
Outstanding at the end (in dollars)	$ 93,935,000		93,935,000		$ 88,520,000
Aggregate Intrinsic Value - Vested and expected to vest	55,027,000		55,027,000
Aggregate Intrinsic Value - Vested and exercisable	40,523,000		$ 40,523,000
Stock Options | Time-based options
Aggregate Intrinsic Value
Recognition over the remaining weighted-average vesting term			2 years
Unamortized stock-based compensation expense	3,500,000		$ 3,500,000
Stock Options | Performance and market conditions
Aggregate Intrinsic Value
Stock-based compensation expense			0
IPO | Stock Options | Time-based options
Aggregate Intrinsic Value
Minimum cash return on investments	1,491,000,000		1,491,000,000
IPO | Stock Options | Performance and market conditions
Aggregate Intrinsic Value
Minimum cash return on investments	1,491,000,000		1,491,000,000
Unamortized stock-based compensation expense	$ 7,900,000		$ 7,900,000

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Stock-Based Compensation - Long-term Incentive plan (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Stock Based Compensation
Stock-based compensation expense	$ 4,581	$ 1,698	$ 11,983	$ 3,797
Long-term incentive plan
Stock Based Compensation
Stock-based compensation expense	0		0
Long-term incentive plan | Minimum
Stock Based Compensation
Expected share based compensation if vesting requirements are met	17,900		17,900
IPO | Long-term incentive plan
Stock Based Compensation
Minimum cash return on investments	$ 1,491,000		$ 1,491,000

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Stock-Based Compensation - Other Liability-Classified Awards (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Mar. 02, 2020
Stock Based Compensation
Stock-based compensation expense	$ 4,581	$ 1,698	$ 11,983	$ 3,797
ShoCard, Inc
Stock Based Compensation
Contingent compensation payable on the first anniversary of acquisition					$ 3,100
Contingent compensation payable on the second anniversary of acquisition					2,300
ShoCard, Inc | Liability-Classified Awards
Stock Based Compensation
Contingent compensation payable on the first anniversary of acquisition					3,100
Contingent compensation payable on the second anniversary of acquisition					$ 2,300
Stock-based compensation expense	$ 800		$ 1,800

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Related Party Transactions (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Vista Equity Partners
Related Party Transactions
Total expenses incurred	$ 0.1	$ 0.4	$ 0.3	$ 1.0
Affiliates of Vista
Related Party Transactions
Recognized revenue	0.1	$ 0.2	0.4
Accounts receivable	$ 0.1		$ 0.1		$ 1.1

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Operating Leases - Components of Lease Cost and Supplemental information (Details) $ in Thousands	3 Months Ended	9 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2020 USD ($)
Operating Leases
Maximum remaining lease term		6 years
Lease costs:
Operating lease costs	$ 917	$ 2,765
Short-term lease costs	126	308
Variable lease costs	520	1,483
Total lease costs	$ 1,563	$ 4,556
Remaining lease term	5 years 1 month 6 days	5 years 1 month 6 days
Discount rate	3.70%	3.70%
Cash paid for the amounts included in the measurement of lease liabilities		$ 2,893

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Operating Leases - Remaining Lease Payments and Future Lease Payments (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2020	Dec. 31, 2019
Remaining lease payments
2020 (remaining three months)	$ 1,097	$ 1,097
2021	4,503	4,503
2022	4,461	4,461
2023	4,528	4,528
2024	4,167	4,167
Thereafter	4,066	4,066
Total lease payments	22,822	22,822
Less: imputed interest	(2,047)	(2,047)
Total operating lease liability	20,775	20,775
Future minimum lease payments
2020			$ 3,819
2021			3,774
2022			3,785
2023			3,839
2024			3,712
Thereafter			3,606
Total			$ 22,535
Rent expense under noncancelable operating leases	$ 1,000	$ 2,600

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Commitments and Contingencies - Letter of Credit (Details) $ in Millions	Sep. 30, 2020 USD ($)
Letters of Credit
Letters of credit under an office lease agreement which primarily guaranteed early termination fees in the event of default	$ 0.7

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Commitments and Contingencies - Purchase Commitments (Details) $ in Millions	Sep. 30, 2020 USD ($)
Purchase Commitments
Noncancelable purchase commitments	$ 20.0

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Commitments and Contingencies - Employee Benefit Plans (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Employee Benefit Plans
Contributions to employee benefit plan	$ 0.8	$ 0.7	$ 2.3	$ 2.1

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Net Income (Loss) Per Share - Reconciliation (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Numerator
Net income (loss)	$ (996)	$ (595)	$ (8,078)	$ (3,718)
Basic shares:
Weighted-average common stock outstanding - basic and diluted	80,692	66,269	80,203	65,436
Net income (loss) per share:
Basic and diluted (in dollars per share)	$ (0.01)	$ (0.01)	$ (0.10)	$ (0.06)

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Net Income (Loss) Per Share - Computation of diluted net income (loss) (Details) - shares shares in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Shares excluded from the computation of diluted net loss per share
Total antidilutive shares	5,128	4,096	5,128	4,096
RSU
Shares excluded from the computation of diluted net loss per share
Total antidilutive shares	2,411	88	2,411	88
Stock Options
Shares excluded from the computation of diluted net loss per share
Total antidilutive shares	2,544	4,008	2,544	4,008
Other awards
Shares excluded from the computation of diluted net loss per share
Total antidilutive shares	173		173

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Subsequent Events (Details) - Subsequent Event - Symphonic $ in Millions	Oct. 31, 2020 USD ($)
Subsequent Events
Cash funded with existing resources	$ 31.0
Contingent consideration payable in common stock in year one	0.4
Contingent consideration payable in common stock in year two	$ 0.6