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Revenue
 9 Months Ended
Sep. 30, 2020
Revenue from Contract with Customer [Abstract]  
Revenue, Contract Assets and Liabilities Revenue
Disaggregation of Revenue

During the first quarter of 2020, the Company changed how it presents disaggregated revenue by major service offering. This change has no impact on disaggregated revenue by reportable segments or the timing of revenue recognition. All prior periods presented have been revised to reflect this change.

The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.

Three Months Ended
September 30,		Nine Months Ended
September 30,
(in millions)2020201920202019
Commercial Industries:
Customer experience management$149 $161 $474 $490 
Business operations solutions140 153 426 476 
Commercial healthcare solutions106 121 322 366 
Human resource services123 143 388 450 
Total Commercial Industries518 578 1,610 1,782 
Government Services:
Government healthcare solutions153 171 459 523 
Government services solutions195 148 510 447 
Total Government Services348 319 969 970 
Transportation:
Roadway charging & management services83 83 232 243 
Transit solutions53 69 181 185 
Curbside management solutions18 27 54 82 
Public safety solutions19 20 56 61 
Commercial vehicles2 2 6 8 
Total Transportation175 201 529 579 
Other:
Divestitures— — — 36 
Education— — — 1 
Total Other— — — 37 
Total Consolidated Revenue$1,041 $1,098 $3,108 $3,368 
Timing of Revenue Recognition:
Point in time$23 $38 $85 $111 
Over time1,018 1,060 3,023 3,257 
Total Revenue$1,041 $1,098 $3,108 $3,368 

Contract Balances

The Company receives payments from customers based upon contractual billing schedules. Accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets are the Company’s rights to consideration for services provided when the right is conditioned on something other than passage of time (for example, meeting a milestone for the right to bill under the cost-to-cost measure of progress). Contract assets are transferred to Accounts receivable, net when the rights to consideration become unconditional. Unearned income includes payments received in advance of performance under the contract, which are realized when the associated revenue is recognized under the contract.
The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:

(in millions)September 30, 2020December 31, 2019
Contract Assets (Unearned Income)
Current contract assets$166 $155 
Long-term contract assets(1)
16 10 
Current unearned income(112)(108)
Long-term unearned income(2)
(20)(21)
Net Contract Assets (Unearned Income)$50 $36 
Accounts receivable, net$687 $652 
__________
(1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets.
(2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets.

Revenues of $20 million and $84 million were recognized during the three and nine months ended September 30, 2020, respectively, related to the Company's unearned income at December 31, 2019. Revenues of $16 million and $97 million were recognized during the three and nine months ended September 30, 2019, respectively, related to the Company's unearned income at December 31, 2018.

Transaction Price Allocated to the Remaining Performance Obligations
Estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied or partially satisfied at September 30, 2020 was approximately $1.5 billion. The Company expects to recognize approximately 70% of this revenue over the next two years and the remainder thereafter.