Revenue (Tables)

6 Months Ended

Jun. 30, 2020

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue by Major Service Line

The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.

	Three Months Ended June 30,				Six Months Ended June 30,
(in millions)	2020		2019		2020		2019
Commercial Industries:
Customer experience management	$	157	$	158	$	325	$	329
Business operations solutions	133		157		286		323
Commercial healthcare solutions	103		123		216		245
Human resource services	127		154		265		307
Total Commercial Industries	520		592		1,092		1,204
Government Services:
Government healthcare solutions	154		175		306		352
Government services solutions	177		151		315		299
Total Government Services	331		326		621		651
Transportation:
Roadway charging & management services	71		81		149		160
Transit solutions	61		62		128		116
Curbside management solutions	14		28		36		55
Public safety solutions	17		20		37		41
Commercial vehicles	2		3		4		6
Total Transportation	165		194		354		378
Other:
Divestitures	—		—		—		36
Education	—		—		—		1
Total Other	—		—		—		37
Total Consolidated Revenue	$	1,016	$	1,112	$	2,067	$	2,270
Timing of Revenue Recognition:
Point in time	$	32	$	34	$	62	$	73
Over time	984		1,078		2,005		2,197
Total Revenue	$	1,016	$	1,112	$	2,067	$	2,270

Schedule of Contract Assets, Unearned Income and Receivables from Contracts with Customers

The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:

(in millions)	June 30, 2020		December 31, 2019
Contract Assets (Unearned Income)
Current contract assets	$	160	$	155
Long-term contract assets(1)	16		10
Current unearned income	(106)		(108)
Long-term unearned income(2)	(22)		(21)
Net Contract Assets (Unearned Income)	$	48	$	36
Accounts receivable, net	$	693	$	652

__________

(1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets

(2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets