Revenue (Tables)

3 Months Ended

Mar. 31, 2020

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue by Major Service Line

The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.

	Three Months Ended March 31,
(in millions)	2020		2019
Commercial Industries:
Customer experience management	$	168	$	171
Business operations solutions	153		166
Commercial healthcare solutions	113		122
Human resource services	138		153
Total Commercial Industries	572		612
Government Services:
Government healthcare solutions	152		177
Government services solutions	138		148
Total Government Services	290		325
Transportation:
Roadway charging & management services	78		79
Transit solutions	67		54
Curbside management solutions	22		27
Public safety solutions	20		21
Commercial vehicles	2		3
Total Transportation	189		184
Other:
Divestitures	—		36
Education	—		1
Total Other	—		37
Total Consolidated Revenue	$	1,051	$	1,158
Timing of Revenue Recognition:
Point in time	$	30	$	39
Over time	1,021		1,119
Total Revenue	$	1,051	$	1,158

Schedule of Contract Assets, Unearned Income and Receivables from Contracts with Customers

The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:

(in millions)	March 31, 2020		December 31, 2019
Contract Assets (Unearned Income)
Current contract assets	$	169	$	155
Long-term contract assets(1)	8		10
Current unearned income	(109)		(108)
Long-term unearned income(2)	(19)		(21)
Net Contract Assets (Unearned Income)	$	49	$	36
Accounts receivable, net	$	690	$	652

__________

(1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets

(2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets