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SEGMENTS AND GEOGRAPHIC INFORMATION
 3 Months Ended
Mar. 31, 2025
Segment Reporting [Abstract]  
SEGMENTS AND GEOGRAPHIC INFORMATION SEGMENTS AND GEOGRAPHIC INFORMATION
Factors used to determine our reportable segments include the nature of operating activities, economic characteristics, existence of separate senior management teams and the type of information used by the Company’s Chief Executive Officer, the Company’s chief operating decision maker (“CODM”), to evaluate its results of operations. We have identified two operating segments within our continuing operations based on our primary product and service offerings: NeueCare and NeueSolutions.
NeueCare and NeueSolutions, which make up our value-driven Consumer Care business that manages risk in partnership with external payors, aim to significantly reduce the friction and current lack of coordination between payors by delivering on our Fully Aligned Care Model with multiple payors. The following is a description of the types of products and services from which the two reportable segments of our continuing operations derive their revenues:

NeueCare: Provides care services in our clinics with wrap around care management and care coordination activities for those members where we take full or partial risk. As of March 31, 2025, NeueCare provides virtual and in-person clinical care through its 66 owned primary care clinics within an integrated care delivery system. Through these risk-bearing clinics and our affiliated network of care providers, our NeueCare segment serves approximately 569,000 consumers, inclusive of 530,000 value-based care consumers and 39,000 fee-for-service consumers. NeueCare customers include external payors, third party administrators, affiliated providers, and direct-to-government programs.

NeueSolutions: Our provider enablement business that facilitates care coordination activities through the use of population health tools including technology, data analytics, care and utilization management, and clinical solutions and care teams to support patients. As of March 31, 2025, NeueSolutions has approximately 33,000 value-based care consumers attributed to ACO REACH, 8,000 value-based care consumers attributed to MSSP, and 138,000 enablement services lives, representing members attributed to NeueHealth by provider partner groups that are outside of the NeueHealth owned network.

The Company’s accounting policies for reportable segment operations are consistent with those described in Note 2, Summary of Significant Accounting Policies, in our 2024 Form 10-K. We utilize operating income (loss) as the profitability metric in assessing performance for our reportable segments. Presented by reportable segment and reconciled to the Consolidated Statements of Income (Loss), the significant segment revenue and expense categories that are regularly provided to and monitored by the CODM, as well as included in the calculation of operating income (loss), are disaggregated in the table below.
The following tables present the reportable segment financial information for the three months ended March 31, 2025 and 2024 (in thousands):
Three Months Ended March 31, 2025NeueCareNeueSolutionsCorporate & EliminationsConsolidated
Capitated revenue$80,987 $— $— $80,987 
ACO REACH revenue— 124,040 — 124,040 
Service revenue6,264 3,570 — 9,834 
Investment income357 — 569 926 
Total unaffiliated revenue87,608 127,610 569 215,787 
Affiliated revenue2,909 — (2,909)— 
Total segment revenue90,517 127,610 (2,340)215,787 
Operating expenses
Medical costs37,518 126,285 (2,909)160,894 
Operating costs
Compensation and fringe18,297 2,146 10,966 31,409 
Professional fees3,036 979 2,679 6,694 
Other administrative5,877 1,192 3,501 10,570 
Total segment operating costs27,210 4,317 17,146 48,673 
Depreciation and amortization2,782 — 777 3,559 
Total segment operating expenses67,510 130,602 15,014 213,126 
Operating income (loss)23,007 (2,992)(17,354)2,661 
Three Months Ended March 31, 2024NeueCareNeueSolutionsCorporate & EliminationsConsolidated
Capitated revenue$61,466 $— $— $61,466 
ACO REACH revenue— 171,811 — 171,811 
Service revenue9,530 2,085 — 11,615 
Investment income— — 203 203 
Total unaffiliated revenue70,996 173,896 203 245,095 
Affiliated revenue2,627 — (2,627)— 
Total segment revenue73,623 173,896 (2,424)245,095 
Operating expenses
Medical costs27,436 172,065 (2,627)196,874 
Operating costs
Compensation and fringe23,514 2,520 22,043 48,077 
Professional fees2,766 626 3,108 6,500 
Other administrative6,309 1,617 4,258 12,184 
Total segment operating costs32,589 4,763 29,409 66,761 
Depreciation and amortization3,786 — 776 4,562 
Total segment operating expenses63,811 176,828 27,558 268,197 
Operating income (loss)9,812 (2,932)(29,982)(23,102)

We do not include asset information by reportable segment in the reporting provided to the CODM.