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Revenues (Revenue by Geographic Location) (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenues $ 161,857 $ 136,819 $ 110,855
Hedging gains (losses) $ 455 $ (138) $ (169)
Geographic Area | Revenue      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Percentage of revenue 100.00% 100.00% 100.00%
United States      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenues $ 74,843 $ 63,269 $ 52,449
United States | Geographic Area | Revenue      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Percentage of revenue 46.00% 46.00% 47.00%
EMEA      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenues $ 50,645 $ 44,739 $ 36,236
EMEA | Geographic Area | Revenue      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Percentage of revenue 31.00% 33.00% 33.00%
APAC      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenues $ 26,928 $ 21,341 $ 16,192
APAC | Geographic Area | Revenue      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Percentage of revenue 17.00% 15.00% 15.00%
Other Americas      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenues $ 8,986 $ 7,608 $ 6,147
Other Americas | Geographic Area | Revenue      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Percentage of revenue 6.00% 6.00% 5.00%