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Mortgage servicing rights - Schedule of Data and Key Economic Assumptions Related to Mortgage Servicing Rights (Details) - USD ($)
$ in Thousands
9 Months Ended 12 Months Ended
Sep. 30, 2020
Dec. 31, 2019
Transfers and Servicing of Financial Assets [Abstract]    
Unpaid principal balance $ 9,101,007 $ 6,734,496
Weighted-average prepayment speed (CPR) 15.28% 10.05%
Estimated impact on fair value of a 10% increase $ (4,214) $ (2,839)
Estimated impact on fair value of a 20% increase $ (8,053) $ (5,474)
Discount rate 11.27% 9.68%
Estimated impact on fair value of a 100 bp increase $ (2,570) $ (3,086)
Estimated impact on fair value of a 200 bp increase $ (4,960) $ (5,932)
Weighted-average coupon interest rate 3.75% 4.20%
Weighted-average servicing fee (basis points) 0.28% 0.29%
Weighted-average remaining maturity (in months) 328 months 335 months