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Mortgage servicing rights - Schedule of Data and Key Economic Assumptions Related to Mortgage Servicing Rights (Details) - USD ($)
$ in Thousands
3 Months Ended 12 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Dec. 31, 2019
Transfers and Servicing of Financial Assets [Abstract]      
Unpaid principal balance $ 7,048,917   $ 6,734,496
Weighted-average prepayment speed (CPR) 16.32%   10.05%
Estimated impact on fair value of a 10% increase $ (4,064)   $ (2,839)
Estimated impact on fair value of a 20% increase $ (7,732)   $ (5,474)
Discount rate 8.21%   9.68%
Estimated impact on fair value of a 100 bp increase $ (2,470)   $ (3,086)
Estimated impact on fair value of a 200 bp increase $ (4,751)   $ (5,932)
Weighted-average coupon interest rate 4.13%   4.20%
Weighted-average servicing fee (basis points) 0.28% 0.29%  
Weighted-average remaining maturity (in months) 333 months   335 months