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Mortgage servicing rights - Schedule of Data and Key Economic Assumptions Related to Mortgage Servicing Rights (Details) - USD ($)
$ in Thousands
9 Months Ended 12 Months Ended
Sep. 30, 2019
Dec. 31, 2018
Transfers and Servicing of Financial Assets [Abstract]    
Unpaid principal balance $ 6,297,723 $ 6,755,114
Weighted-average prepayment speed (CPR) 11.64% 8.58%
Estimated impact on fair value of a 10% increase $ (2,743) $ (2,072)
Estimated impact on fair value of a 20% increase $ (5,278) $ (4,006)
Discount rate 8.58% 10.45%
Estimated impact on fair value of a 100 bp increase $ (2,568) $ (2,505)
Estimated impact on fair value of a 200 bp increase $ (4,946) $ (4,807)
Weighted-average coupon interest rate 4.32% 4.21%
Weighted-average servicing fee (basis points) 0.29% 0.30%
Weighted-average remaining maturity (in months) 336 months 325 months